American Home Shield: Read 34,384 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Frances Felix Henderson, NV

I am able to speak with an agent asap. They always send me someone reputable who is knowledgeable n experienced. They are COVID conscious n provide text info on when they will get here. They go over my problem n get results right away. They have never taken more than 15 minutes to fix my problem.

3 years ago

Reply from American Home Shield

HI Frances,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 18th, 2021

check_circle

Verified Customer

star star star star star

Marc Link Macon, GA

I currently own the systems plan with AHS. So far, I've utilized them 5 times on issues at the house. Each service request was resolved quickly and professionally. I would highly encourage anyone who is considering signing up to go ahead and do it. I believe I've saved almost $3k out of pocket costs with this plan. It's a NO BRAINER.

3 years ago

Reply from American Home Shield

Hi Marc. We appreciate your time in reviewing your experience s with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Nov. 17th, 2021

check_circle

Verified Customer

star star star star star

Megan Weidle Akron, OH

3 years ago Edited January 10, 2024

Reply from American Home Shield

Good afternoon Megan, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Kerry Lewis Buda, TX

Repair on our washer went quick and very well. Repair on our refrigerator went on and on and on...almost 2 months. The appliance repair company kept sending AHS parts department the part information but the AHS parts department kept sending the wrong part. Appliance company was basically telling AHS the part no longer exists. Meanwhile, me and my family of 6 have been living out of a small apartment refrigerator we had to purchase. I talked to AHS reps multiple time and was promised call backs 3 separate times...each time there was no call back as promised. Then problem was elevated and a 'higher' level agent called me and left a voicemail on a Friday. Said she would call me on Monday...which did not happen either. Please, don't make promises you can't keep. Now, we finally have a cash option to replace our refrigerator but have to wait up to 21 days for the check to arrive. The fridge options AHS proposed in their email were NOT available in my zip code. We found the least expensive and best replacement option at Home Depot...so now we wait for a check.

3 years ago

check_circle

Verified Customer

star star star star star

Paula L. Eaton, MD. Kansas City, MO

My dryer stopped heating. AHS arranged for a service contractor, who quickly determined that the repair costs exceeded what was allowed. He recommended a new dryer, and within hours AHS had contacted me with replacement options. The new dryer has been installed, and I'm very happy with all aspects of this experience with AHS.

3 years ago

Reply from American Home Shield

Hi Paula. Thank you for letting us know about the recent experience with your dryer. We work really hard to provide service you can count on and we are so happy that your dryer was replaced and your service needs were taken care of. Thank you for trusting AHS.

Nov. 16th, 2021

check_circle

Verified Customer

star star star star star

Suzanne Brewer Monroe, MI

It's the people. Anyone can fix something, but Jim went above and beyond by explaining what he was doing and why. He told us how the furnace worked, what to look for that would signify trouble, and on and on. He was warm and friendly and funny. I felt comfortable with him

3 years ago

Reply from American Home Shield

Hi Suzanne. We are so excited to hear how well your service experience was with Jim. We want you to know you can always count on AHS to be there for you when needed. We can't wait to provide you with another great repair experience in the future as well.

Nov. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Ms. Lawson Atlanta, GA

At times it takes a little longer to receive parts. Next I do not like the hold time when wanting to speak with a live person on the phone. Finally I have had to wait for months for them to fix or replace a hot water tank. They replaced most of all the broken parts on the water tank which took months until they couldn't find a part after that they finally replaced it. I felt that after they paid for all the parts and paid for the time they probably could have bought about 2 hot water tanks and I would have had hot water for those 2 months.

3 years ago

check_circle

Verified Customer

star star star star star

D Browder Calumet City, IL

This was my first time using Home Shield and it was a very good first time experience. It was easy to request service and I was contacted by professionals fairly quickly and scheduling service worked very well with my schedule.

3 years ago

Reply from American Home Shield

HI D,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Suzanne Lane Dixon, CA

I haven't called for an actual repair yet. Not sure what to expect. Technician was nice guy and said everything looked ok. No repairs were made and filters weren't dirty. But he said something could go wrong at anytime so I guess there is no such thing as "preventative maintenance" I have a different kind of filter that is electro magnetic he had not seen before. But I guess all was good.

3 years ago

check_circle

Verified Customer

star star star star star_border

Donna Bierd Keller, TX

I like that I have a company that I can go to when I have a repair. But, you do not get a #1 rated company to come out to repair your problem. Second they never have the necessary parts available to fix your problem and then it takes days or weeks to fix your problem. When you're dealing with a refrigerator or washing machine that is really bad because this something you need to use every day.

3 years ago

check_circle

Verified Customer

star star star star star

Harold Barker Copperas Cove, TX

Being the First Time Using my American Home Shield I was Really Impressed how easy it was to get a job order done. The Contractor who American Home Shield sent to get the job was OUTSTANDING and took no time at all to fix the problem.

3 years ago

Reply from American Home Shield

Hi Harold,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

check_circle

Verified Customer

star star star star star

V.Brown Hopkinsville, KY

Always able to get things repaired or fixed. And if the repair is needed again, there is never an issue of coming back out to get the job completed.. I've been with AHS for nearly all 10 years and I will recommend this company to anyone looking for a quality home warranty program..

3 years ago

Reply from American Home Shield

Hi V,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Nathan Safford Union Springs, AL

My first contract was for nine years was great but the last 5 months of that contract was horrible. My cook top went out and the contractor recommended a replacement this was May 2021 and just recently AHS approved an amount to purchase a cooktop. The original amount wasnt enough because of the shortages and todays mark up with the marked but i was a loyal customer without a cook top with no foreseeable way of getting another until Oct 2021 . On my new contract 589660638 was denied service on Oct 7 2021 for the repairs on my AC. The customer service representative for AHS said that the contractors note read that this was a prior issue. i have a copy of the contractors notes and there is nothing that saids this was prior issue. My new contract was effective Oct 5,2021. I paid out of pocket $ 1, 940 for the repairs of my AC, Meyers Comfort Specialist. I have request reimbursements of the whole sale price or what AHS would have paid for the repairs. I have been denied any type of compromise. I am understanding that my AC system should have been repaired according to my contract. Please look into this matter .

3 years ago

Reply from American Home Shield

Hi Nathan,
I hate to hear about your most recent service request to have the AC system repaired along with the noncovered cost associated. I would be glad to speak with you to discuss your experience.

Nov. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Brigitte Chadwick Snellville, GA

My refrigerator has been not working right since July 15th. AHS has sent 3 different companies out trying to get it working. That last tech that came out was this month October. The refrigerator side was not staying cold it was hot, I lost all my food 3 different times. After the last tech came out and worked on it this month even the freezer side is not working. So I have been without a refrigerator since July 15th. And it's now late October. After the last tech that came out 3 times he said the refrigerator can Not be repaired. Now, I have been waiting on AHS to call me about getting another refrigerator.

3 years ago

Reply from American Home Shield

Good afternoon Brigitte,
Thank you for bringing the refrigerator issue to our attention. I would be glad to speak with you to reach a resolution for the refrigerator issues that have been ongoing.

Nov. 4th, 2021

check_circle

Verified Customer

star star star star star

Patricia Stafford Mont Belvieu, TX

My. Refrigerator went out and I chose replacement . It was going to cost more to fix and take longer, so i went to Lowes, bought a new one, it was a delivered the next sand thenAmerican Home Shield sent mr a check for their part.

3 years ago

Reply from American Home Shield

Hi Patricia. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Nov. 1st, 2021

check_circle

Verified Customer

star star star star star

Therese N Flores Bothell, WA

I entered a service request on-line and they handled everything! Almost felt like, "really??!! This is too easy. Although with supply chain issues, I did have to wait several weeks for a new heat pump which was covered entirely except for uncovered services. I was very pleased to say the least.

3 years ago

Reply from American Home Shield

Hi Therese. Thank you for your feedback. We are really happy to know that you were pleased with your repair experience. We can't wait to provide you with an even better experience in the future.

Nov. 1st, 2021

check_circle

Verified Customer

star star star star star

Christina Nunez Phoenix, AZ

AHS is the BEST home warranty company out there. We have had them for our home for years and they are always very responsive and professional. We had a different home warranty for our second home (cabin) and were very disappointed with their service, So we changed and added AHS to our cabin.

3 years ago

Reply from American Home Shield

Hi Christina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

check_circle

Verified Customer

star star star star_border star_border

Judy Lanier Waco, TX

I like them; however, I feel they could improve to benefit their clients by letting a service call be applied towards installation of a product and include that in the Cash Out option. Let me explain, my microwave stopped working. I advise AHW, they contact their choice of technician for job. I pay $100 per my agreement. The tech comes out and is at my home of maybe 5-10 minutes to verify microwave is broke. I then ask him the probable cost of repair. He states $300 -$400. I then state I can buy a new mi rotate that will match my other appliances (I just moved into this house). He agreed but said AHW will choose to repair instead. I told him I will call AHW to check out my options. I did and they offered me a cash out instead and I could choose from their stock of comparable microwaves. Ok, so I review their choies and what they offered that I could replace my microwave for no charge plus include installation were not comparable to the one I had, meaning, they did not have the same features and were inferior to the one that I had. When I looked at one that was actually comparable it would cost me an additional $100 over and above for the same item I could purchase at Lowes that had a sale (which consists of $10 or $20 less of their retail cost to me.) So I opted to purchase the microwave there instead thinking I would be saving money since I thought they would install the microwave I picked especially since I paid $100 for a tech to determine my old one was not working, his time there being 5-10 minutes total and all he did is try to heat a cup of water in my broken microwave! However, their cash out was $259 and no installation for a microwave that was not comparable to the one I had? I understandthat my pld microwave was several years old, but I thought that to replace and install my new one, which I had to do the research on that cost less than the same one they had for at least for $100.00 more? The least they could have done was to ask the tech to install and apply the $100 I paid them for 5-10 minutes of their time. Instead they give $259 and no install, plus they get my premiums to have their service. They came out smelling like a rose in this deal!!

3 years ago

check_circle

Verified Customer

star star star star star

Tamara Del Angel Cruz Corpus Christi, TX

My experiences with American Home Shield have been painless and easy. No issues with them. They have been there for me and have been servicing me very well. They are truly a reputable company to work with. They are for the customers and always and willing to help me eagerly! I give them more than 5 stars if I could.

3 years ago

Reply from American Home Shield

Hi Tamara,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Michele michl Redding, CA

The use of sayler heating and air needs to be stopped. When the hvac unit was installed, they did not have a roofer already lined up to repair shingles that the installer totally made a mess of so my husband had to go on the roof to put plywood where the shingles were tore up because we had rain coming and we ended up having 16 inches of rain! Then the day after the unit was installed on roof we started getting calls from sayler to pay the invoice immediately even though the roof was not done, the title 24 inspection was not completed and the city had not cleared the installation. What type of business asks for payment prior to completion of a project! We have still have not been able to get a roofer out here, my husband has diligently been working on that. This company should not be used under your home warranty program.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Arthur Sepulveda San Antonio, TX

Recently had a 'short' 38 gallon electric residential water heater replaced. AHS approved the replacement and identified a service contractor to do the job. Besides whatever AHS paid the service contractor, I had to pay $ 775 ($ 700 + $ 75 AHS fee) for 'non-covered' installation costs. AHS approved the replacement and the service contractor did a very professional job of the replacement. My question is: Doesn't $ 775 seem like a lot of money in 'non-covered' cost to replace a unit that sells for about $ 500? I'll be checking with other home warranty companies and if I discover that they all work this way, I'm going to consider all of my options. When I started my contract with AHS about 20 years ago, the non-covered costs were usually minimal ($ 200-400), now they are more than the actual cost of the unit. This last experience does not 'feel' equitable.

3 years ago

check_circle

Verified Customer

star star star star star_border

Adam Metcalf Bremerton, WA

I have had truly wonderful experiences with AHS and the response time that the company has. Sometimes though it is the contractors that they refer out that are an issue. When that is the case AHS is always professional and courteous to get those issues resolved as best they can. Sometimes though resolution isn't possible and that is why I can't give a perfect score.

3 years ago

Reply from American Home Shield

Hi Adam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

check_circle

Verified Customer

star star star star star

Scott Cape Coral, FL

We had issues with a few appliances and AHS promptly sent a technician out and repaired the stove and dishwasher. Few months later we had more problems with the dishwasher and since it could not be repaired AHS replaced with a new one.

3 years ago

Reply from American Home Shield

Hi Scott. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer and that the problems with your appliances were resolved to your satisfaction. Thank you for trusting AHS.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Betty Basehore Manteca, CA

We had our Garbage Disposal break after 11 years of use. AHS sent out a man to replace it with a new one within 2 days. The fellow was very well trained and knew what he was doing. He took out the old disposal and put a new one in. It only took him 10 minutes to get it running. Wow!!

3 years ago

Reply from American Home Shield

Hi Betty. It is so good to hear how efficiently the issue with your garbage disposal was taken care of. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Thomas Gigliotti Parker, CO

I had two appliances that needed repair. In both cases, the repair people came quickly and assessed the situation. In both cases, the repair parts were discontinued. American Home Shield offered me a replacement or money towards a replacement. I chose the money towards the replacement and they sent a check. It was simple.

3 years ago

Reply from American Home Shield

Hi Thomas. Thank you for letting us know about the experiences with your applainces. We are very happy to hear the problem was resolved quickly and to your satisfaction. Thank you for trusting AHS.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

nathan safford Union Springs, AL

I has my share of issues with AHS, my AC system recently stopped working. The repairs was denied by AHS. I was told that the Meyers technician finding was there was previous issues with my unit. I have a copy of the technician report and it doesn't read of any prior issues with my unit. I has to pay out if pocket 1,940 dollars to get the compressor replaced in the unit. I tried to get refunded the wholesale cost from AHS but no success. I finally got a reasonable amount to replace my cook top. This was a 5 month ordeal. So u am still not pleased with all of the decision made by AHS. I was member for 9 years and I canceled my membership because of how my cooktop replacement was being handled . I recently renewed my contract.

3 years ago

check_circle

Verified Customer

star star star star star

Nghia Nguyen Tampa, FL

getting help was quick and easy. for my particular experience I had to make 2 calls because the HVAC tech just came and did a quick fix to the problem but not resolve the actual cause of the problem. I was able to find the actual cause of the problem and mitigate the problem but I am not able to fix the problem.

3 years ago

Reply from American Home Shield

Hi Nghia. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. We would be happy to speak with you if there is still any unresolved issue you may need assistance with.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Joe Carrasco Vancouver, WA

We have chosen AHS to protect our homes for over 20 years. While we have experienced some minor time delay problems, our over-all satisfaction with AHS is Positive. We currently have AHS contracts to protect both our home, plus our rental properties.

3 years ago

Reply from American Home Shield

Hi Joe. We are so delighted to hear that you have been pleased with the overall service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company. We look forward to working with you for many more years to come.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Felonta Plano, TX

My service was completed quickly. I called the 800 number and within minutes they were asking questions about my issue and using a camera to validate exactly what needed to be fixed. After we schedule for the technician to come out, it was a matter of days before I received the part needed to fix my appliance.

3 years ago

Reply from American Home Shield

Hi Felonta,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

S.C Burleson, TX

Applying for the service is very easy. And the technician is sent the next day. However, the technicians are too slow. After they make an estimate, there is no news. I think you have to meet the techs well. It took five weeks to fix the air conditioner in Texas in the middle of the summer. I couldn't stay at home during the day, and it was so hot every night that I couldn't sleep, so I could cut my electricity bill by 1/3. Plumbing took 6 weeks. Only 2 of the 4 faucets could be fixed. I fixed the microwave and dishwasher. It was much easier and faster than waiting for them to fix it. I don't know if I'll join the American Home Shield next year. But I definitely think it's better than other HomeShield companies.

3 years ago

check_circle

Verified Customer

star star star star star

Katherine Gaffney Florence, KY

They have been quick and professional. Everything i have cled about has been fixed promptly. The companies they use are all local to me and have been very friendly. This is comforting as a single mom and first time home buyer.

3 years ago

Reply from American Home Shield

Hi Katherine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Deborah Hammesfahr Buckeye, AZ

This is my first year with AHS and I couldn't be happier. Staff is easy to talk to and they are super informative when discussing details about your claim. The 3rd party vendors are professional and go out of their way to serve you well.

3 years ago

Reply from American Home Shield

Hi Deborah. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Linda Denniston Sparks, NV

AHS is the best! I’ve used them for a water heater, a broken ice maker, and electrical issues. In each instance I filed an easy online claim, and was contacted for a repair appointment within 2 days. I’d recommend them to anyone that wants quality work with no hassles.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Linda. We are so happy to hear how satisfied you are with your warranty service. We look forward to you being our valued member for many more years. We can't wait to provide you with exceptional service again.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Beverly Joseph Missouri City, TX

When I first got my warranty my washer broke. A repairman was sent immediately. It was determined the washer could not be fixed and they bought a new one. Actually I was shocked but I then knew this company is honest and operates with integrity. I will have them forever.

3 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Linda Barr Ontario, CA

Excellent service when it comes to fixing or having to replace an item. Thank you!!! If there is anything negative it would be some of the contractors are not reliable, lie on reports and don't keep me updated/status on items that need to be repaired with parts on order.

3 years ago

Reply from American Home Shield

Hi Linda. Thank you for your feedback. We are very happy to hear that you have been pleased with the repairs. Please continue to let us know how we are doing. We looking forward to providing a better experience with the service contractors as well.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Rod Uyeda Rancho Palos Verdes, CA

Unfortunately, I have needed AHS twice in the last few months; my ice maker stopped working and my dryer stopped working. In both cases, AHS answered my claim immediately and I was very pleased with the service they provided.

3 years ago

Reply from American Home Shield

Hi Rod,
I am pleased to hear about your AHS service and both repairs that were completed fast and efficiently!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Mary Margaret Franco Rowland Heights, CA

It's been a positive experience, even recommended you to my neighbors (they signed up). Your techs hand improved. You always sent from Glendale area and wasn't happy with their lack of professionalism and evaluation of the problem. I had a serious concern when you refused to replace my AC system. I was given 3 different reasons for denying. I had several contacts at your company, the most aggravating one with an Amy H (?). I hired a AC contractor and he said that's how you all work. It was frustrating and I was angry but stayed with you. Interesting that your commercials advertise "no matter how your AC system.........". That's a lie. Anyway, you asked!!

3 years ago

check_circle

Verified Customer

star star star star star

Glenn Seltzer Orange, CA

I am retired and repairing appliances is a wory of the past ! I simply let LHS do it. A small fee per month and a small charge per repair. All my appliances are covered. If the appliance cannot be fixed. That small charge for repair buys me a new appliance. Could AHS be any more of a Prince on a White Horse.

3 years ago

Reply from American Home Shield

Hi Glenn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Dawn Kliarsky Saint George, UT

ALWAYS GREAT TO WORK WITH!! I HAVE BEEN WITH THEM FOR 18 YRS AND I SO APPRECIATE HOW THEY HAVE TREATED MY HOME NEEDS AND ME!! I HAVE RECOMMENDED THEM TO SO MANY PEOPLE BEAUSE OF MY EXPERIENCE....NEVER A MOMENTS REGRET THAT I HAVE HAD THEM....PEACE OF MIND!!!!!

3 years ago

Reply from American Home Shield

Hi Dawn,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Rick Froid Park Ridge, IL

American Home Shield has been a great experience! I joined up and got my account and they have taken care of all of our requests with wonderful service. I’ve had 5 claims in the last 2 years and all have been resolved perfectly and quickly. Great Company !!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rick,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Jerel Gilmore Mobile, AL

I love the service, every time I'm in need of help I immediately call are go online to put in a claim to American home shield and get quality results. I'm pleased to say American home shield is a must have for your home service!!!!

3 years ago

Reply from American Home Shield

Hi Jerel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

American Home Shield Customer Glendale, AZ

My interaction with the sales department, prior to making the decision to purchase the American Home Shield warranty oh, those interactions were good and mostly pain-free. However, all of the interactions with the American Home Shield customer service department, to include calling in to report a new event / claim, all of those interactions were tainted with a slight yet obvious language barrier because American Home Shield evidently uses an overseas call center for their customer service department. This has made my perception of American Home Shield I bit less than desirable, and as a result I did not give American Home Shield a 5-star rating.

3 years ago

check_circle

Verified Customer

star star star star star

Theresa Edwards Monroeville, PA

American Home Shield is an excellent home warranty company. Whenever there is a problem with anything in my home, I call them and get an immediate response. They always send competent, professional vendors to solve the issue. If they cannot fix the issue, the company issues a credit to replace the appliance, etc.

3 years ago

Reply from American Home Shield

Hi Theresa,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Antonio Calera, AL

Awesome experience has had no problems with American home shield. We switched from Choice home warranty because they refused to fix our a/c after having them for several years. We dropped them the same day and got American home shield. That was the best decision we could make when it comes to our home.

3 years ago

Reply from American Home Shield

Hi Antonio. It is so great to know you had such a good experience. We are so glad that you chose to be a valued member of AHS. We look forward to being your home warranty company for many years to come.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Valerie Gondolfo Gold Canyon, AZ

I’ve been with AHS for a long time and I have had many service requests. Some things have been covered and some not. One situation had an extremely negative outcome. My dishwasher died and I never had it looked at, but when my refrigerator died a while later, I submitted a service request. It took a long time to get a repair person out, so I had to use ice and a cooler for several days. They looked at the dishwasher and refrigerator and reported back to AHS, and AHS decided that neither was covered because it must have been a power surge, which was not true because I have a special plug on my refrigerator to prevent that from happening.

3 years ago

check_circle

Verified Customer

star star star star star

Zelma Gaithersburg, MD

Have their coverage for many years and I’ve always been very satisfied with their services. I’m very happy with the ease of filing a request and the timelines completing the services. Dealing with AHS all these years has been a good experience.

3 years ago

Reply from American Home Shield

Hi Zelma. Thank you for the positive review and feedback. We are very happy to know how pleased you have been with the service we provide over the years. Thank you for being a valued member of AHS and we hope you continue to find the value in your home warranty coverage.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star_border star_border

Willie Jones Dayton, OH

My last experience with AHS was not very good to say the least, I'm not feeling very confident with the way that the team handles the claims that are submitted, if it wasn't for the contractor that was assigned to my home and the way that they followed up on my claim due to the negligent claim processing of my clothes dryer , I would have been in a world of trouble , my claim was closed after I was told that I would have to pay an extremely high amount to repair my dryer by the AHS representative, I'm so thankful that the contractor stepped in and got in touch with AHS and then AHS decided to help with replacing the clothes dryer after nearly 20 days, I don't use the warranty much so when I need them I expect AHS to be there for me just as I pay them to do.

3 years ago

check_circle

Verified Customer

star star star star star

Sue San Marcos, TX

They have consistently responded promptly with really expert service professionals to diagnose and fix the household problems I’ve had. I’ve been extremely pleased & grateful that I have had American Home Shield for the problems which have occurred. I have recommended it to my friends & family without reservation.

3 years ago

Reply from American Home Shield

Hi Sue. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Pamela Reid Indian Head, MD

I am quite please with American Home Shield Warranty service. In the pass 20 plus years I had this warranty they have provided excellent service, professional and quick to respond my service calls. I would and do recommend American Home Shield to friends and family.

3 years ago

Reply from American Home Shield

Hi Pamela. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need. We look forward to being your warranty company for many more years to come.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Eddie Lipham Arlington, TX

AHS has completely turned around my opinion. After a few bad experiences several years ago I considered dropping them, but since then they have been amazingly good. The contractors are much better, coverage is great, and response from both vendors & AHS has been well above expectations.

3 years ago

Reply from American Home Shield

Hi Eddie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Oct. 6th, 2021

American Home Shield Reviews