American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Josephine Kogler Buffalo, NY

Any time I've needed a repair, it's a fast and easy process. The repairs I've had, have been fixed in a timely manner with reliable companies. Owning a home can be costly. I have a great sense of relief knowing I'm insured for many things around the house that can be costly to repair or replace.

4 years ago

Reply from American Home Shield

Hi Josephine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Kathryn J Jedlick Pittsburgh, PA

American home shield is very helpful with getting things fixed. I have used them on 5 different occasions. In all of those occasions all i was responsible for was my service charge. I have had my A/C fixed, dishwasher & fridge replaced. A clogged drain in clogged.

4 years ago

Reply from American Home Shield

Hi Kathryn,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 14th, 2021

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Verified Customer

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Erin Cafagna Tolleson, AZ

Great first experience. Very quick repair service, scheduled fast and very efficient. Technician had to get approval from AHS to replace racks in our dishwasher. I figured this would take at least 1 week, but he got the approval on 1 day!!

4 years ago

Reply from American Home Shield

Hi Erin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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Bill Conway Wayne, PA

Coverage and their contractor. I’m giving them the Covid consideration. It’s been tough on us all. But I was on hold for over 6 hours with regard to one claim. That’s really bad. To top it off the call disconnected by itself.

4 years ago

Reply from American Home Shield

Hi Bill, thank you for letting us know about your repair experience. Your feedback lets us know when we need to make changes and we understand long hold times can be very frustrating. We will strive to provide you with a much better experience in the future. Thank you for being a valued member of AHS.

Jun. 10th, 2021

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Verified Customer

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Larsenia Overstreet-Steele Fairfield, AL

Because they are knowledgeable and kind and friendly ,helpful and answer all questions and don’t hang the telephone until you are satisfied with your needs and I would recommend them to anyone who need some help with anything they need and I am not just writing this i really mean everything I have said and you have a Blessed day

4 years ago

Reply from American Home Shield

Hi Larsenia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 10th, 2021

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Verified Customer

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Margaret Fraze Santa Rosa, CA

Although I have paid for the coverage for several years, I haven't had to contact them because I didn't have any appliance problems. However, when I did contact them for an AC problem, they responded and repaired the item quickly, so I was very satisfied with the service.

4 years ago

Reply from American Home Shield

Hi Margaret,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2021

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Verified Customer

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Edward F. Rosa Escondido, CA

AMS responded in a timely manner. The Sears technician was on time and completed his task in a short time. He even found a potential problem and fixed it. This saved us another service call. even found a problem we did not know existed spotted

4 years ago

Reply from American Home Shield

Hi Edward,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2021

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Verified Customer

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Lori Seel Bremen, IN

We had to use our warranty twice in less than 2 1/2 weeks, and only three weeks after closing on our home. Both companies we dealt with went above and beyond to make sure our issues were resolved as quickly as possible and with as little disruption to our lives as possible.

4 years ago

Reply from American Home Shield

Hi Lori,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Kathie Hayden Mentor, OH

I requested a service order for my AC and you were prompt. However when the service tech discovered that it was a fried circuit board in my furnace he said that because he was new to the warranty side he would have to talk to his boss on how to handle it and that someone would contact me in 24-48 hours. No one has called me about this and I had to pay another $100. To start a service order on the furnace. I am impressed at how well your company is run except in this area.

4 years ago

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Verified Customer

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Not Offering Appleton, WI

I've had three needs under the coverage. Two were handled without any issue at all. The other one had some poor communication and slowness in finding a contractor to complete the work. However, when the contractor was found they did an excellent job. We were disappointed, however, that the entire installation was not fully covered because of "code" issues. We purchased an old home and that's one reason we bought the warranty.

4 years ago

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Verified Customer

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Marilyn S Sauerberg Dundee, IL

I had a problem of water leaking from my water heater and AHS sent out a plumber to diagnose the issue. It turns out it was the relief valve was malfunctioning and then he replaced it. He was very competent and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Marilyn,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 8th, 2021

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Verified Customer

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Trish Miles Baldwin City, KS

Since the first time I needed American Home Shield to the present time, they have always been there for me. They respond in a timely manner to my service requests and have been fair inn their decisions regarding replacement vs repair.

4 years ago

Reply from American Home Shield

Hi Trish,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 4th, 2021

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Verified Customer

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Garnepudi Houston, TX

Service is prompt and the technicians are professional, the amount of time to service is quick. Answers all the questions and some the problems in time. I recommend to my friends. Great money saving opportunities for any home owner. Thanks.

4 years ago

Reply from American Home Shield

Hi Garnepudi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Virginia Novak Lake Forest, CA

I gave a 5-star rating for American Home Shield as whenever we had a problem, they answered the call QUICKLY & sent someone out in a good amount of time & either fixed the problem, without having to pay very much at all or else gave us a very good amount to replace the appliance if it couldn't be repaired.

4 years ago

Reply from American Home Shield

Hi Virginia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 7th, 2021

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Verified Customer

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Charles Nelson Kingsland, GA

My water heater was leaking from the bottom of the water heater, the first company they had to fix it never called me back to setup an appointment, they tried to call as well but no response. Then the second company they contacted, called me 5 minutes after I got off the phone with AHS, they took care of my problem the next day.

4 years ago

Reply from American Home Shield

Hi Charles,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Kelly C. Loves Park, IL

AHS has come through for us the 2 times we've needed them. They have replaced a microwave and a water heater. The process was very easy. The contractors were quick to help and both were professional. I would definitely recommend AHS.

4 years ago

Reply from American Home Shield

Hi Kelly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Goke Ademiluyi Holly Springs, NC

They are very responsive. They use good service people. If they can’t fix the appliance they will provide a replacement with no hassle. They allow you to put multiple appliances on one ticket so that you don’t have to pay a service charge for each appliance.

4 years ago

Reply from American Home Shield

Hi Goke,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 24th, 2021

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Verified Customer

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Kevin T Watanabe Ewa Beach, HI

I've only had AHS for about 3 months and they have shown to provide a wide range of coverage and the technicians that I've had to deal with thus far have been very professional with the exception of 1 appliance tech who seemed confused

4 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 22nd, 2021

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Verified Customer

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Linda Busick Donna, TX

This year American Home Shield service has been a lifesaver for me I needed repair or replacement on three major appliances my refrigerator my oven and my washer dryer combination each was repaired and American Home Shield did their best to make this happen expeditiously

4 years ago

Reply from American Home Shield

Linda, we are so glad to hear about your experience with AHS. We appreciate having the opportunity to have taken care of your appliance needs and look forward to addressing other repair issues in the future.

May. 28th, 2021

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Verified Customer

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Lee Richmond, VA

Fixed all my issues and they are quick to respond to service calls. Website is user friendly easy to navigate. My appliances are 27 years old. Had the Ac fixed 3 times and a new refrigerator installed. Plumbing issues resolved. Electric issues resolved. Very satisfied.

4 years ago

Reply from American Home Shield

Hi Lee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Robert K Fort Lauderdale, FL

I have had many experiences with American Home Shield. Sometimes it works well and a lot of times it doesn’t. It can be very difficult to get a representative and when you do often times they do not understand what the issue is. When I ask to speak to someone else they say they can’t I spend 20 minutes trying to get someone to understand me. Sometimes when things are going well, i can make a request online and get someone to the house within a day and the problem is solved. Sometimes though it take up to 6 weeks, yes weeks, to get someone to come out. When you have a house full of people you can’t wait 6 weeks for a fridge. Actually that took 3 months to get repaired. I tried to get AHS to buy me out but they refused. As you can imagine my tenant was not understanding after a week. I wouldn’t have been either.

4 years ago

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Verified Customer

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Vanda Stanley Twentynine Palms, CA

I have only had American Home Shield for a short time. The one claim I submitted resulted in wonderful customer Service. The service department that came to inspect my HVAC was phenomenal. My claim only covered a small portion but that is better than nothing.

4 years ago

Reply from American Home Shield

Hi Vanda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2021

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Verified Customer

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Kelly R. Lockhart Hazel Crest, IL

A great service to have. The person they sent our was very efficient and on time. The company assessed my circuit breaker and replaced it with an upgraded on. They were very friendly and I would recommend them and AHS to others. My husband and I were referred by a friend.

4 years ago

Reply from American Home Shield

Hi Kelly,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Jackie Haines Greensboro, NC

The HVAC Technician that you sent was professional, thorough, and found my furnace problem in 15 minutes. The reason I didn't give him a "5" is because it took seven days for him to get here, and I was pretty cold (better a little cold than too hot, however!) Also, when I asked, after he installed the new Ignitor in my gas furnace, if he could add the special bleach or vinegar to keep the drain line clean, he said "I'm only supposed to fix the problem I was sent here to repair. Anything else should be under Annual Maintenance that you arrange for, yourself.

4 years ago

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Verified Customer

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Carolyn Theresa Gettys Columbia, SC

I've been a customer of AHS for many years now and have been pleased with the customer service they provide, as well as, the service providers they send out. when there has been an issuer, AHS was quick to assist with getting that issue resolved.

4 years ago

Reply from American Home Shield

Hi Carolyn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Sara Piekielny Tucson, AZ

As new to the state of Arizona, we knew no one. As issues rose with our stove and Garage door, AHS sent service companies that were able to not only troubleshoot the problem but also provided excellent service. I would recommend them to anyone buying a new home.

4 years ago

Reply from American Home Shield

Hi Sara,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2021

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Verified Customer

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Bob Parsons Raleigh, NC

Mike!! Your servicer is exceptional. Another company told me they could fix a valve for $1800. Mike determined the valve was fine, after 2 minutes. Turns out my NEST broke, and wouldn't let cold A/C come on. I asked him to replace it with a regular one. Great now!

4 years ago

Reply from American Home Shield

Hi Bob,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2021

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Verified Customer

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Cynthia Lempitsky Moore, SC

Overall best coverage and easy process. Updates are given in timely manner. The virtual process was very sufficient as well. Contractors call to schedule as well as American Home Sheild updating you on parts orders and appointment times

4 years ago

Reply from American Home Shield

Hi Cynthia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

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Verified Customer

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D. Fulton Beaumont, TX

I've been having issues with my dishwasher and fridge ice maker. Serviceman repaired both, but 2 weeks later, the dishwasher isn't changing cycles and the fridge's freezer is frozen AGAIN. My to do list for this morning is to report to AHS. I feel confident that we will arrive at a solution. Thank you AHS.

4 years ago

Reply from American Home Shield

Hi D. Fulton,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 7th, 2021

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Verified Customer

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Nathan Bolivar, MO

Quick/responsive. They’ve sent great service technicians and even ended up supporting a moderate-size claim for us. Unfortunately, the renewal costs are a bit higher than we’re willing to pay, but we definitely recommend the service as part of a home sale/purchase situation.

4 years ago

Reply from American Home Shield

Hi Nathan,
We appreciate your feedback about the quick repsonse of our technicians and the repairs that were completed. We hope you continue to enjoy AHS and the service provided.

Apr. 24th, 2021

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Verified Customer

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Luis Bocanegra San Antonio, TX

Need to work on auto pay renewal. Disappointed that we are not able to upgrade our coverage because we do not get notified of renewal in order to upgrade. I was informed that we can only upgrade on renewal date which I believe is wrong and we should be able to upgrade anytime.

4 years ago

Reply from American Home Shield

Hi Luis,
Thank you for sharing your feedback about your AHS home warranty!

Apr. 24th, 2021

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Verified Customer

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Tyler Larson Des Moines, IA

Fast service, the only thing that kind of sucks is having to pay a $100 service fee whenever you need work done since the warranty service itself is not cheap. Beyond that, we have been happy. We had a pipe burst and our washing machine rebuilt by contractors for the company.

4 years ago

Reply from American Home Shield

Hi Tyler,
Thank you for your feedback about AHS! We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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George Sinclair Martinsburg, WV

Fast and efficient service. Workman was knowledge and made sure to clean up after his job was completed. He was friendy, courteous and followed all the guidelines. He ensured everything was working before he left. I would definitely recommend HomeShield to family and friends.

4 years ago

Reply from American Home Shield

Hi George,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Kear Wright Aberdeen, MD

I’m a new customer and so far I’ve received great service, prompt responses, professional service and affordable rates. The repair technicians were very knowledgeable and discovered a problem unrelated to my service call. This problem, if unresolved, could have caused fire and major water damage to my home. Excellent service so far.

4 years ago

Reply from American Home Shield

Hi Kear,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Ankur Prakash Sugar Land, TX

Prompt service however we had repeated issues with the refrigerator that was eventually replaced but we had to spend nearly 2 months without a refrigerator in the house while 3 different companies came and checked it. There’s no method to escalate an urgency and customers service never called back even though they promised to call back with a quick resolution many times

4 years ago

Reply from American Home Shield

Hi Ankur,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are pleased to hear about the refrigerator replacement that was completed.

Apr. 23rd, 2021

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Verified Customer

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Alison C. Morgan Hill, CA

The technicians were knowledgeable, personable, and timely. They were both very thorough, and took care to wear masks and shoe coverings to protect our floors. I would highly recommend these technicians and AHS to anyone looking for a reliable service that protects their home appliances.

4 years ago

Reply from American Home Shield

Hi Alison,
We are pleased to hear about the knowledgeable technicians that have provided you with an excellent experience. We hope you continue to enjoy!

Apr. 8th, 2021

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Verified Customer

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Natasha Bowland Raleigh, NC

The price and service are amazing. The website is super easy to use. It’s easy to track the process once you’ve requested a service. I’ve also had my issue taken care of. I would highly recommended and will continue to use American Home Shield.

4 years ago

Reply from American Home Shield

Thanks for sharing you experience and thanks for recommending us.

Apr. 9th, 2021

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Verified Customer

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Ray F. Charlotte, NC

When you need them for a repair it's really easy and the service tends to be quick and reliable. The last time I needed a repair the service provider through AHS was at my house and made the repair within 24 hours. I guess my only complaint is the cost of the coverage per month and the service charge per repair. Don't we always wish things were less expensive. But overall AHS is and has been a good home warranty company to deal with and to utilize.

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 13th, 2021

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Verified Customer

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Candice Montclair, CA

It’s easy to get through when calling customer service. They’re always polite and willing to help and work with customers. It’s easy to book an appointment. The technicians that came to the house are all professional and courteous

4 years ago

Reply from American Home Shield

Hi Candice,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2021

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Verified Customer

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A Murphy

Sometimes everything goes very smooth,with good companies assigned to do the repairs. Occasionally a questionable company is assigned then it's difficult to get them changed.

4 years ago Edited January 10, 2024

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Verified Customer

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Abby T Grimes, IA

The ability to request and track service online is so helpful. They also always have someone call within 24 hours. We’ve had issues with companies not fixing the issue at hand and their customer service is amazing! They will send a new company to make sure things are set and free of charge! The customer focus is clear.

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 1st, 2021

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Verified Customer

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Priscilla Eck Gordonsville, VA

I was very pleased with the whole experience with my dishwasher repair. It was completed in a timely fashion. The repair people were professional and courteous. My dishwasher is operating better than when it was brand new!! I always thought there was something not quite right with it from the beginning. Great service and totally satisfied!!

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Sherry Sewell Salado, TX

They are Very professional and timely. Identified the problem and repaired it immediately. Explained what the problem was and what kind of pipe they put in to replace the old pipes. The next phase was to replace Sheetrock which was done quickly and professionally.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Patricia Napier North Las Vegas, NV

Staff always professional and kind. From calling American Home Shield to the wonderful contractors they send out to the follow up to assure we are happy! They really go above and beyond and for that we are grateful. Thank you American Jome Shield.

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Apr. 1st, 2021

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Verified Customer

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Suzanne Halliburton Austin, TX

American Homeshield is dependable. That kind of detail may not be sexy, but it's what you want in a warranty company. The contractors respond quickly. I've never had to wait more than a couple of days for service. I also like being able to set up everything online.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 2nd, 2021

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Verified Customer

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Vanessa

They denied coverage for my hot water because of a lazy contractor who didn't want to fix the intermidant issue

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Tammy Bland Norfolk, VA

The timeliness of service was prompt. The customer service staff was very professional and efficient with setting up my order. The quality of service and efficiency of the installation was very satisfactory. Every part of my service was thoroughly handled and to my liking. Job well done. I would recommend them to others.

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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C. B. Marushi Hampton, VA

AHS has given me outstanding service. They handle your repair request within minutes. They give you the name and telephone number of the company and they also have the company give you a call to set up a time to do the repair. I highly recommend them and their cost per month for their services very inexpensive.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Hope Wilkins Gainesville, GA

Only thing is I wish it was either a same day or next day service. I had to wait line 3 days with no washer and we wash. Also I had to wait around the house all day Saturday because I didn’t know exactly when they would come. The gave an estimated time, that was from 1-4. But I couldn’t make any plans due to having to wait around on a Sat. Rather than that the service was fine.

4 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Nakisha Jackson, GA

I submitted my issue online. I paid the fee. A email was sent of the company who was going to take care of this issue. The company came out to look at the issue. They ordered the part. Came back and replaced the part. This all happened in 2 weeks. No problem or issue

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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