American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Sandra Erie, PA

We bought a house that had more problems than we ever imagined. Fortunately it came with an American Home Shield Shield. Thank God. AHS came to our rescue again and again and again. Furthermore, it was quick and easy. HONEST!!!

5 years ago

Reply from American Home Shield

Hi Sandra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 12th, 2021

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Verified Customer

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Sarah Loeb El Paso, TX

When I expressed concern about the repair of my dishwasher, AHS took it upon themselves to make another attempt to repair it, and finally replaced it when it was not possible to repair. I thank AHS for their care and for the good, friendly, patient people who helped. I had excellent help in selecting a new dishwasher also.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sara,
I hate to hear about the delay in service that you have experienced to have the dishwasher repairs completed. I would be glad to speak with you to get the issues resolved.

Feb. 11th, 2021

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Verified Customer

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Rev. Anne Lewing Vidor, TX

Because the two time I needed repairs this year they where wonderful schedule with 3 respectable companies and they did a 3 job even though on my stove a part was needed they came back and I didn't have to fallow up with anything

5 years ago

Reply from American Home Shield

Hi Rev. Anne Lewing,
Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield and the service we provide!

Feb. 4th, 2021

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Verified Customer

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AK Issaquah, WA

I was able to initiate a service request online and followed it up with a phone call. I was provided with the vendor contact details whom I contacted and scheduled an appointment. The vendor was very professional and fixed my dishwasher within minutes.

5 years ago

Reply from American Home Shield

Hi AK,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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S Dobson Culver City, CA

Customer is always very helpful. We had issues with our repairs. Not the fault of the repair persons or the company. Every was so helpful in making sure it was fixed and working properly. We were given a follow up call to make sure the repair company had followed up.

5 years ago

Reply from American Home Shield

Hi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Verified Customer

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Amy Lynchburg, VA

I was impressed with how quickly they were able to come out and check my heat pump. From the time I put in the order and how someone at my house was 2 days! I was anticipating 5-6 if not more. The technician was on time, friendly, and explained what he was doing so I could understand.

5 years ago

Reply from American Home Shield

Good morning Amy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Verified Customer

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David Denson Chesapeake, VA

Reasons for not giving 5 stars; 1. The cost seems a little high to me for the size of my home though I admit I have none done comparisons. 2. The, "what is covered list" does not seem to be very detailed and a bit confusing. 3. Upon an issue arising that required approval, an e-mail was sent and no phone call. Over all I do think it is a 3 program. The overall service we have received has been 4 and we have been very pleased with companies that performed repairs. Thank you.

5 years ago

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Verified Customer

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Charlotte Shingledecker Duncanville, TX

When I called I could only speak to a recording which was so frustrating. The service assigned to me does not work on the weekends my house was 62 degrees and a non-fumctioning furnace . They came on Monday...with the furnace out it was a cold weekend. The Service representative was very kind, efficient, and worked well and we had HEAT again! Can't answer the value as I don't know what other companies cost. My cost is always $75.

5 years ago

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Verified Customer

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Eugenie Perry-Wells Saint Petersburg, FL

Coverage is great you place a service an someone get back in touch with you fast about the kind of service you need and set you up with the kind of service I will recommend others to try this company for there home coverage

5 years ago

Reply from American Home Shield

Hi Eugenie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Gary Miller Bradenton, FL

VERY RESPONSIVE. We had our refrigerator fail and A/C fail on the same day. I filed two separate claims with AMS and their responsiveness to providing us with contacts for competent service techicians on the same day was outstanding. We are back up and running. Thank you AMS.

5 years ago

Reply from American Home Shield

Hi Gary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Verified Customer

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Celia Kupersmith Reno, NV

Excellent service -just as promised! Woke up to a cold house. Called AHS and were connected with a repairman who was by first thing the next day. Fused furnace motor was quickly replaced and our home warm again by noon that second day.

5 years ago

Reply from American Home Shield

Hi Celia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Verified Customer

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Wanda Goose Creek, SC

There quick and friendly service , they answered my call quickly and was able to get the help I needed within 24 hours and the company they sent was quick to find my problem and explained what I needed done within a hour problem fixed.

5 years ago

Reply from American Home Shield

Hi Wanda,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Renee Chandler Franklin Park, IL

Created service request for my washing machine on Dec 11 was contracted to Whirpool who subcontracted to another company, they came out the following Thursday 12/17 and deemed the machine unrepairable due to parts no longer being available, they sent update to Whirlpool and myself and AHS that evening via email, I called AHS more then 5 times over the next few weeks to see what the delay was only to be put on hold each time for over an hour while they tried to reach whirlpool to see why system not updated yet; being a customer for over 20 years this was a complete shock to go almost an entire month waiting on resolution, being forced to pay to use laundry mat in the interim and during the covid pandemic when trying to avoid others. Only reason I'm giving a 3 and not a 1 is because this is the first time I've had an issue with the service received.

5 years ago

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Verified Customer

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Jocelyn Battad Lewisville, TX

Very satisfied with their service!i, there's more,?It is so easy for them to respond when you need them. I can say that you get more than what you pay on your monthly premium. I, myself was amazed of how they performed their job!

5 years ago

Reply from American Home Shield

Hi Jocelyn,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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Kathy Burke Richland, WA

American Home Shield has been a life saver! Purchased our first home and had no idea who to call for home repairs. American Home Shield took my problems and called the correct company every time. I don't understand why everyone who owns a home doesn't have American Home Shield.

5 years ago

Reply from American Home Shield

Hi Kathy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 30th, 2021

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Verified Customer

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Theresa Renee Curiel Napa, CA

Work done well and fast. I had a different insurance for years it was not fast to respond in fact it took months to fix somethings. But since I've changed to AHS its been professional and fast to respond and completed there jobs on time. Even thur this difficult times.

5 years ago

Reply from American Home Shield

Hi Theresa,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Duke Silver Georgetown, TX

I had to recently use my home warranty for an issue at my residence. The claims process was very straight forward, communication was great, and the company that they sent to my house was very professional, prompt, and took care of the problem quickly.

5 years ago

Reply from American Home Shield

Hi Duke,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Toni Akers Latonia, KY

If you are only using them for appliances repair/replacement that is good. If anything major goes wrong like furnace plumbing electrical or roofing give it up. Our furnace went out and the price to replace it was $2800 as it couldn't be repaired, they are paying $700 on a buyout. Nothing it you are going to let the repair company replace it. If I was going to let them replace it it was still going to cost me $2800. My electrical system is bad. Started tripping circuits and the guy came to look at it and said it needed to be replaced and that AHS WILL ONLY PAY FOR MINOR REPAIRS. This is crazy! Why wouldn't the replace it?

5 years ago

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Verified Customer

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Rodger Pelton Altamonte Springs, FL

My refrigerator was leaking water out the back. I called America Home Shield and they sent a repairman out and he said it was a bad valve that was open too long causing the ice maker to overflow . The problem was fixed without any problems . I highly recommend America Home Shield.

5 years ago

Reply from American Home Shield

Hi Rodger,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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Milona Wall Pittsburgh, PA

The company is there for you.They put in that extra time to attend to your needs. If a situation should come up, they are there to help you. If it's something you want to prevent before anything happens, they are there to recommend a service for you.

5 years ago

Reply from American Home Shield

Hi Milona,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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James linder jr

Always took care of my problems,I had problems with several appliances some repaired some replace.American home sheild theywill always get someone immediately and in come cases,if a technician isn't available they give the options to get it repaired and they reimbursement

5 years ago

Reply from American Home Shield

Hi James,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 24th, 2021

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Verified Customer

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Charles Teague

So far they answer or needs immediately and take care of our issues!When plumbing is an issue it's all about immediate need for help!! With the exception of a one company that presented a problem they recognized the issue after us calling often!!!

5 years ago

Reply from American Home Shield

Hi Charles,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Russel Reynolds

When I had an issue with one of my bathroom faucets I called AHS, they responded quickly with the repair service information, I was contacted by the repair person who scheduled for the next day to come to my home. Once the repair person arrived they were very professional and replaced both sink faucets so they matched.

5 years ago

Reply from American Home Shield

Hi Russel,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 15th, 2021

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Verified Customer

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Rita Parmenter

Service technician was punctual and prepared to do the job. Knowledgeable and thoroughly explained my problem to me. He even made a trip to the home office and picked up the necessary part. He was back in 2 hours to repair my heating unit.

5 years ago

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Verified Customer

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Gampa

Get the covered items up and running with professionals most BR of the time. We incurred a problem with one contractor that took 2 weeks to resolve before another professional was brought in and ordered parts and fixed my washer immediately after getting the parts

5 years ago

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Verified Customer

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Judith Salvo

The technicians who did my repairs were on time, efficient and very skilled. However, the schedulers repeatedly ignored my washing machine final repair requests! AHS was extremely bad in scheduling a follow up appt. to finish repair on my GE washing machine once the parts ordered by the first technician arrived at my home. It took me 15 phone calls to AHS before they finally sent a technician out to finish the work. The tecnician was excellent, the scheduling through AHS was horrific. I thank the lady who took my last call and at long last got GR scheduled to finish the repair. I spent 2 months with no washing machine because AHS did not do their job. Extremely frustrated. However, other repairs on my refrigerator were easily scheduled and repaired.

5 years ago

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Verified Customer

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Josh

Quick and competent. Even when unexpected issues were discovered they quickly found solutions and solved them. Even though one required a second visit due to out of date and obsolete components they returned within a week with a replacement.

5 years ago

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Verified Customer

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Deborah Van Slyke

They respond promptly assign a qualified company. The service people explain what they are doing and then do it. All have been courteous, helpful and kind. I have been with the company for 11 years. My only disappointment was the small amount they paid when my air conditioners died.

5 years ago

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Verified Customer

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J. McCallum

American Home Shield used to service my home back in 2013 and when I needed service they were always expeditious and the service technicians were professional. After my two year warranty ended in my new home, I knew I wanted to use America Home Shield again to cover my home.

5 years ago

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Verified Customer

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Miranda Pethtel

There are many warranty programs that make you feel like you have to jump through a million hoops to get help with your issues but AHS was not like that at all! I'm already stressed about what's going on at my house, I don't need to worry that the program I pay for is going to make that difficult. AHS gave me true piece of mind.

5 years ago

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Verified Customer

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graham saunders

Very quick response. I just switched to AHS after being with another company for 12 years. AHS was a night and day difference. No arguments about what was covered or waiting 2 weeks for someone to come. Technician arrived at my house the same day. Fixed the problem. A great experience

5 years ago

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Verified Customer

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Victor A. Sorey

They were on time when I needed them. A time when they assigned me someone for a job and told them how long it would take before they could do the job, they sent another company to do the job in a more timely manner. Very good service and every good customer service. Thank you.

5 years ago

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Verified Customer

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kay

I have had only one experience with them and it was very good. I have friends who say they won't be without them. This rating applies only to my very limited experience. A cost-benefit is in order and the outcome would surely be determined by the going rates for repairs in a specific area.

5 years ago

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Verified Customer

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Lorraine

They promptly respond to my calls. However, I needed three calls for repair on an appliance. After five weeks, the second repair company had still not repaired the issue and a third company was sent as a replacement to get the repair finished. And I am not going to continue typing a "review" in this format! Re-design an easier way to submit a review or this will be my last one.

5 years ago

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Verified Customer

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Barbara Williams

I like that you can leave a message twenty-four hours a day and they get back with you with an appointment in know time. There's never been a problem or an issue, I've had several things taken care of from a minor Plumbing problem to a major air conditioning problem. it's all been handled and in a timely manner.

5 years ago

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Verified Customer

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Susan Sanders

Our hot water heater sprung a leak and was flooding our garage. American Home Shield connected us with an excellent plumbing service and had our water heater repaired very quickly. They did an excellent job. We are new to the area and without American Home Shield we wouldn't have known where to look.

5 years ago

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Verified Customer

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Halina Wong

Nice coverage except for a few exception regarding Fire Alarms. But hold times, online options for listing things in detail are lacking. Transparency with what the vendors write is not seen and this is a big negative because they often are not thorough in checking the items and sometimes DO NOT get the list (so they claim) then they leave and walk away. Because I do not see what they report there's no way for me to challenge them unless I call and wait for 45-1 hr to speak to a rep. Please update this important step. Otherwise I am very happy with the customer service rep's professionalism and friendliness. AHS has done an amazing job training the fleet of rep who answer the phone and alway remain pleasant and professional and helpful. Thank you.

5 years ago

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Verified Customer

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Loreena Pedersen

You recently sent someone from SSEC in Sierra Vista AZ to my house to fix an electrical problem. They came out quickly and told me they had "fixed" the problem. I was happy and I rated them a 5star rating. It was premature. Later that day, I realized that the guy had fixed NOTHING!!! After 6 more trips back to our home, my husband helped the guy fix it. Don't send anyone from SSEC to us again, PLEASE! Rate them 0!

5 years ago

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Verified Customer

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Casey

I have had to call on American Home Shield twice since I've got this policy. Never had a problem either time. I'm very pleased with the work that was done and with the way in which the technicians handled themselves. So far so good I really like American Home Shield service.

5 years ago

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Verified Customer

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Elizabeth

It's been really easy to put in work orders, and for the most part the companies they've contracted with have been timely and reliable. Unfortunately one time there was a communication error with a contractor and they never showed up for their scheduled appointment. The status of my work order was that the company had tried to contact me and couldn't (which wasn't true). In this situation, there was no good way to contact AHS to fix the problem. I had to cancel the work order and restart

5 years ago

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Verified Customer

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Kaushik kothari

We’ve had this company’s warranty for shy of 2 years and this was the first time we had to use them! Customer Service was great and everything was complete and backup running, ac, in less then a week! And the company they used is GREAT and very Professional! Thanks so much

5 years ago Edited September 14, 2021

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Verified Customer

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Madeline San Antonio, TX

Because they do not reach out to the customer. For example my property manager calls to schedule a service but then tells them that I have to call to authorize the transaction, which is fine, but why is AHS not calling the landlords right then and there instead of having them call to be on hold for an hour to get through. Also when a transaction didn't go through and the service is canceled why is AHS not reaching out to say that your transaction didn't go through can we try again, I have to find out from my PM that found out from my tenant. People as taking time off from work for services for AHS not to catch it before an appointment is canceled is unacceptable. It's bad customer service.

5 years ago

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Verified Customer

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Geraldine Weatherspoon Markham, IL

Good customer service! I was not satisfied with a company, RYCO, that came out to service my Ceiling Fans. AHS, gave me the option to get a second opinion and the Technician from AlsupElectric, came right out and resolved the issue right away!

5 years ago

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Verified Customer

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James Thompson San Antonio, TX

American Home Shield, AHS, has always handled all my home warranties very efficiently as I've moved from State to State with my work. Now, that we're finally settled and retired AHS continues to provide excellent Customer Service.

5 years ago

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Verified Customer

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David Sorenson Oconomowoc, WI

Very responsive for arranging repair person. We had two cases: 1) dishwasher repair completed via one repair person; 2) refrigerator was a nightmare because it required an authorized GE repair person, eventually had to have firm that installed it do the repair and pay them ourselves, but we were reimbursed. HOWEVER, THEIR RENEWAL RATE IS A HUGE INCREASE OVER THE RATE FOR FIRST YEAR. WON'T RENEW AT THAT RATE.

5 years ago

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Verified Customer

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Andrew Buda, TX

Anything I needed to have repaired it was done. However, trying to reach out to AHS over the phone is an ordeal. You can't speak to who you need to speak to and no one calls you back. I've been trying to reach the CIL group for over a month and a half to no avail. Plus before you can ever speak to anyone who can't help you it will take over 2 hours on hold before you ever get to a live person, who won't be able to assist you and will transfer you to another number that will take another couple of hours and if they answer one or two things will happen (1) they won't be able to give you any answers, and (2) they'll pick up the phone and it will go dead. As far as the contractors they hire that can be questionable.

5 years ago

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Verified Customer

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Alice E. Watson Washington, DC

Because they are the absolute Best .They give efficient service , They respond to your request ASAP, They have the greatest respect for their clients and I never have to worry about a recall on any service that has bee. rendered to. me. Satisfaction guaranteed.

5 years ago

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Verified Customer

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Julian R Willis Tyler, TX

I've only been a member/subscriber for last 4 months. I've requested repair service on 2 separate system and/or appliance needs in that 4 months. Everything has worked as advertised by AHS in both incidents. Smooth as silk in client's reporting of repair needs, AHS's scheduling a repair service provider, AHS incident follow-up, and AHS's wrap-up processes. In adfition, the services providers performance in both incidents has been sterling.

5 years ago

Reply from American Home Shield

Hi Julian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 20th, 2020

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Verified Customer

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Dexter Williams Clinton, MD

Easy claim process and quick response, July 2020 I had 3 claims AC, Sump Pump (Flooded Basement) & Hot Water Heater motor on AC replaced no charge, sump pump replaced no charge and hot water heater replaced with some out of pocket cost to plumber but understood as it needed to be brought up to code.

5 years ago

Reply from American Home Shield

Hi Dexter,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2020

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Verified Customer

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Steven J Nelson Coatesville, PA

Professionalism. Their representatives have your best interests at heart however the last plumber:All City Plumbing (Eric) was very unprofessional, cursing at my neighbors because he was in their parking space they parked behind him & he was upset because he felt that they didn't move in a timely manner.

5 years ago

Reply from American Home Shield

Hi Steven,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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