American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Linda Tadlock

AHS has always been quick to assign companies to make my repairs. This new step of having me take pictures of the issue and the tag with serial and model numbers is absolutely genius!!!

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Linda,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 27th, 2020

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Verified Customer

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C Murray

It’s late spring in NC it’s averaging 80 degrees a day and our air went out. We only had to be without it for 2 days thanks to the timely service scheduling through American HomeShield. We recommend it to everyone. Best investment as a homeowner we saved $1000’s on this call

6 years ago Edited September 14, 2021

Reply from American Home Shield

Hi C Murray,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Frank Natividad Austin, TX

The coverage is great for the cost but, I find it annoying that they won’t cover repair costs for damage that is necessary for a repair. For example....some time ago I had a second story tub repaired. The plumber cut a 3’x3’ hole in my ceiling, did the repair and left. American Home Shield wouldn’t cover the cost either. I’m putting this out there because it was an eye opener for me and if they ever begin covering these types of cost they will get 5 stars from me.

6 years ago

Reply from American Home Shield

Hi Frank,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2020

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Verified Customer

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Richard Douglas Thompson Brentwood, CA

we recently had a refrigerator failure and they handled it very quickly and professionally even while we were under "Shelter in Place" guidelines. The repairs were going to be very costly so they offered a "Buyout" and the amount that we got is extremely fair. So far we are VERY pleased with American Home Shield

6 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Verified Customer

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Jessica A Yost

They have great customer service team who is always willing to get the problem fixed right away. Our oven went out and they replaced it. It was nice and we love it! Just recently our ice maker and hose went out. It was fixed as soon as the part came in. We are grateful that we have this warranty company!

6 years ago

Reply from American Home Shield

Good afternooon Jessica,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 2nd, 2020

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Verified Customer

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Joe

Great customer service , in one phone call they handled all my concerns, the company which came to take care of the problem was very knowledgeable the plumber found the problem with my water heater fixed it in less then 30 minutes, then I got hot water back , what else could I have asked for .

6 years ago

Reply from American Home Shield

Hi Joe,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We hope you continue to enjoy!

Jun. 2nd, 2020

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Verified Customer

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Robert C. Ripley

Great response to repair request. Called for service on a Friday afternoon. Received call from service provider on Sat. And got appointment on Tues noon to 2pm. Tech arrived early at 11:30am and fixed problem. Done about 12:15pm. Easy to work with and would definitely use Nice Guys Appliance Repair again.

6 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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Kathy Spencer Arvada, CO

Usually gets the job done pretty quickly. The only problem I have is when they were supposed to take my spouse off my account and instead charged my x's credit card instead of mine. Usually all service gets done quickly. M - th is best times to make a service call. If you make a service call that is an emergency on f - Su. Usually you wint get a call back from the company coming to do the work because they have a 48 hour leeway to call you back.

6 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for your feedback about your AHS experience!

Jun. 7th, 2020

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Verified Customer

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Felicia R Thimas Douglasville, GA

I received a call in less than an hour, the same day that I submitted a claim online for my air conditioner. My appointment was scheduled for the next morning, the representative called me before coming and was right on time. He was quick and thorough and explained to all details of the service to me and my husband.

6 years ago

Reply from American Home Shield

Hi Felicia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 5th, 2020

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Verified Customer

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Carl Toland

During the 7 plus years we have been with AHS, we have utilized the policy for several HVAC issues and two issues with our kitchen range. The tradespeople associated with AHS are professional, trustworthy and as prompt as they can be under the given circumstances. AHS staff are just courteous, but the online scheduling process is nice also.

6 years ago

Reply from American Home Shield

Good morning Carl,
You patronage to American Home SHield is more than appreciated! Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

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Verified Customer

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susan

Overall, AHS has been great and we have been with this company for over 15 years. A friend recommended AHS when we lived in our townhouse. now that we own a home, we continue to benefit from the value of having this home warranty. eras

6 years ago

Reply from American Home Shield

Good morning Susan,
Thank you so much for sharing your experience with American Home Shield and your patronage over the past 15 years. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

May. 20th, 2020

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Verified Customer

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Robert Ringenberg

For the most part I have been happy with their service. The only problem I have experienced is with one of their technician subcontractors who was awful. When my washing machine broke, the tech AHS sent out reported it was a control board but since they no longer made that control board they replaced the washing machine. And they replaced it with a very nice model. So I will keep AHS and feel better about what I will do if something in my home breaks.

6 years ago

Reply from American Home Shield

Good morning Robert,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 22nd, 2020

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Verified Customer

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Connie Scarbrough

I have submitted 5 service request and American Home Sheild responses in minutes! We have great service professionals with every request! We live on a tight budget, and it is peace of mind knowing I wont be hit with an unexpected repair! I would recommend AHS for every home owner!!

6 years ago

Reply from American Home Shield

Good morning Connie,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Ruth Trushin Tucson, AZ

Efficient, prompt, reliable. About 3 hours after I filed a claim, I got a call from an AC Company and made an appointment for the next day. A couplr of hours later they called and said they could come out that same afternoon. They came, found the problem and fixed it. Great service!it.

6 years ago

Reply from American Home Shield

Hi Ruth,
Thank you for providing us with feedback about your AHS experience to have the AC repaired. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Inez White Norfolk, VA

At first, my experience with AHS did not look promising. Sometimes I would get the runaround from the receptionist because she didn't understand me. You have to be patient and wait to be connected to a more knowledgeable person. At the end of the day, everything worked out good.

6 years ago

Reply from American Home Shield

Hi Inez,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 7th, 2020

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Verified Customer

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antoinette figliola rios North Olmsted, OH

We are extremely satisfied with the many service calls we've had since the purchase of our home less than 2 years ago. We knew many of the appliances were at the end of their life cycle and were very fortunate or realtor included this coverage with the purchase of our home. This policy has saved us tremendously!

6 years ago

Reply from American Home Shield

Hi Antoinette,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 27th, 2020

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Verified Customer

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Mrs. Daphne Sherring

AHS has always been quick to respond to our requests for repairs over the years. During Covid 19 an appliance went out and their patient customer service helped us quickly get our kitchen running smoothly again. We are so happy to have American Home Shield backing us up.

6 years ago

Reply from American Home Shield

Hi Mrs. Sherring,
We are happy to hear you had a positive experience at AHS! We value your input and encourage you to let us know more details about your experience with us.

Apr. 20th, 2020

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Verified Customer

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Lipano

Had 2 issues they didnt approve.ONE WAS MY FURNACE THATVWAS BROKE FOR 8 DAYS AND FINALLY CAME OUT THEN STILL COULDNT FIX WAS TOLD TO GO TO COMPANY OF MY CHOICE I DID AND THEY DIDNT COVER IT!!!!!NEXT ONE WAS WASHER SAID I OVERLOADED IT BUT ONLY HAD A NLANKET IN IT AND SHOULDNT OF BROKE.I DONT KNOW HOW OLD IT WAS WHEN WE MOVED IN SO COULD HAVE BEEN WORN OUT ALREADY Y

6 years ago

Reply from American Home Shield

Hi Lipano,
We appreciate your feedback and hope you continue to enjoy. I would be glad to speak with you and discuss the denied claims.

Apr. 21st, 2020

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Verified Customer

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Marla Santos

Because they are very good giving service, solving problems quickly, answer the phone when needed, the Contractors they use are good. I am very satisfied with the service they provide. That the reason I recommend them to all my family, friends and clients.

6 years ago

Reply from American Home Shield

Hi Marla,
I hope you continue to enjoy the prompt and professional service AHS provides!

Apr. 16th, 2020

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Verified Customer

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Charles Stokes

One of the electric motors on the gas furnace was making noise and obviously wearing out. Technician came the very day I contacted American Home Shield, agreed that it needed to be replaced. Motor was replaced about three days later. Furnace sounds fine now.

6 years ago

Reply from American Home Shield

Charles,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed. Take Care.

Apr. 17th, 2020

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Verified Customer

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Debbie Vertrees

I have been with them 20 years, during this time I have had items fo our on me. I guess only having 1 bad experience is pretty good for 20 years, but you know how it is, people always remember the bad. It was a language barrier, still upsets me to this day. Why can't they get English speaking associates? Other than that issue they would of been 5 stars! I want to talk to someone in English, they understand English & don't sound like they're reading from the script they do read from.

6 years ago

Reply from American Home Shield

Hi Debbie,
Your patronage of 20 plus years is more than appreciated! Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Apr. 17th, 2020

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Verified Customer

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Lynn

The service professional's work was great. However, the service reps for home shield were hard to understand and they didn't seem to grasp what the repair entailed. It ended up not being covered after a couple of phone calls from service techs that said they didn't do that work. It was frustrating. The garage door issue was handled promptly, tho.

6 years ago

Reply from American Home Shield

Good morning Lynn,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Verified Customer

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Karen Lackey

They were there the next morning, they assessed the damage, removed water heater, showed me the damage to Sheetrock in garage & how it affected inside as well! Large fans , dehumidifiers & air purifier machine all the same day!! Now THATS FAST!

6 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your expedited AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2020

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Verified Customer

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Jim & Vickie Herrera

We have needed your services approximately 4 times. After the $100 deductabe of each situation, your company has followed through with either paying for broken or replacement parts or if necessary, replaced the defective appliance. We are happy to work with American Home Shield

6 years ago

Reply from American Home Shield

Good evening Jim & Vickie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2020

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Verified Customer

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Danny Pittsburg, KS

After two failed attempts to repair my washer the repairman determined it needed to be replaced. Home Shield made the replacement purchase exceptionally easy and their replacement allowance was very reasonable, allowing us to get a new washer within a couple days. Very happy with the service.

6 years ago Edited January 10, 2024

Reply from American Home Shield

Danny.

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 17th, 2020

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Verified Customer

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Fran Tamayo

The service is excellent. But the company needs to have more english speaking people answering the phones. I'm severely ard of hearing and it's difficult to understand someone with a heavy accent. The person had trouble understanding me also.

6 years ago

Reply from American Home Shield

Fran,
Thanks for your feedback. We are working to improve your overall experience and we thank you for your patience during this time.

Mar. 17th, 2020

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Verified Customer

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Mary Crawford

there are a lot of technicalities where a repair isn't really covered by American Home Shield. When they send a repair person out they try to up sell you for exuberant prices. For example, I had garage door coverage, but when the repair person got to my home I found that the coverage was for the garage door opener only. I had already paid the $100 service charge so I thought it would be cheaper to have him make the repair. The spring had broken on my garage door. His estimate was another $650. I called a local, reputable garage door company and the charge was $170. This kind of price gouging has happened three times.

6 years ago

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Verified Customer

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Michelle & Bryan Whiting

American Home Shield is fast and responsive when you file your claims. They provide top quality contractors to complete the work. Finally they are very transparent and everything they cover and do not cover, which there is not much that they do not cover.

6 years ago

Reply from American Home Shield

Hi Michelle & Bryan,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Verified Customer

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Mario V.

Prompt friendly service all around . From the time you report an issue the company representative gathers the relevant data and once everything is verified a service company is assigned. That company then makes contact for the service call . This transition takes minutes if not just a few hours so no long wait.

6 years ago

Reply from American Home Shield

Hi Mario,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

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Newer customer

Repeatedly asked company to not use a 1 star rated repair company, they would not listen to my reasoning. Ended up taken 2 months of frustration before paying for my new stove during the Holiday season. I was frustrated with the repair company (that I requested not to use). The second time Ibhad to use that same company for my refrigerator that company provided excellent service. I would have liked American Home Shield to listen better.

6 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your most recent AHS experience. We are glad to hear about the repairs that were completed and would be glad to speak with you and discuss the issues that occurred.

Feb. 26th, 2020

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Verified Customer

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Rochelle Washington

My experience with AHS has been excellent. You can expect attentive, reliable customer service, serviceman arrive promptly, workmanship detailed and the company is interested in a high level of customer satisfaction. Yes, it has been great.

6 years ago

Reply from American Home Shield

Good morning Rochelle,
I am pleased to hear about your service experience with American Home Shield. It is our main goal to provide you with an excellent experience each time. I am overjoyed to hear about the level of customer service that was exceeded.

Jan. 27th, 2020

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Verified Customer

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Burl

The over all Coverage and Price options that I had to pick from. I have used the coverage much but when I have the service has been great.

8 months ago

Reply from American Home Shield

Hello Burl,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS . Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Michael

Excellent warranty company haven’t had any issues with them claim process was easy and turn around time was faster than I expected.

8 months ago

Reply from American Home Shield

Michael, we're thrilled to hear that we exceeded your expectations! We look forward to supporting your home repair needs for many years to come.

Best regards,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Ruth

The project was not completely covered and no detail or explanation was given without my prodding AHS and the plumber. Also, the work was not been inspected yet.

8 months ago

Reply from American Home Shield

Thank you, Ruth! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Regarding details of what was not covered you should have received email of the non-covered items because you would have had to accept the non-covered cost before the company would receive with any covered repairs. Please contact us at (888) 429-8247 with any additional concerns. American Home Shield.

Nov. 6th, 2025

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Verified Customer

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Luis

Great response and customer service. Repair man showed up prepared and ready to do the job. He was fast, clean and efficient and professional.

8 months ago

Reply from American Home Shield

Thank you, Luis! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2025

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Verified Customer

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Erik

We had 2 issues at the same time. Garbage disposal and washer. And both were handled in a timely and professional manner. Couldn’t be happier.

8 months ago

Reply from American Home Shield

Thank you, Erik! We appreciate your review. We value our customers and appreciate the time you took to share your experience. It is our goal to handle your claims within a timely manner and glad to know that you are happy with the repairs. American Home Shield!

Nov. 6th, 2025

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Verified Customer

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Annmarie

While the contractors I have recently used have done a good job the wait time between requesting service and having the work done is unacceptable. In my last 2 work requests I have waited 7-10 days to have work completed.

8 months ago

Reply from American Home Shield

Thank you, Annmarie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Kim

Nov. 6th, 2025

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Verified Customer

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Penelope

Care about people's needs. Soon to set appointments. Contractors are great about getting things taken cre of immediate

8 months ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. We're glad to hear you've been satisfied with our service. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Julia

It is of great relief to know that if something fails in your home, you have assistance in getting it fixed without panicking over the costs. Well done

8 months ago

Reply from American Home Shield

Julia,
Thank you for your kind words and for sharing your experience! We're so glad to hear that your AHS home warranty has brought you peace of mind when unexpected repairs arise. We look forward to continuing to support you for many years to come.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Eliezer

I had a service call for my AC unit. They send out starlight hvac to fix it. The tech came over an supposibly did and also said that I was low on coolant so I end up paying close to 300.00 cause American Home Shield only pays 10.00 per pound. So when the tech left about 30 to 45 min the AC stopped working again with the same issue. The fan on the condenser frozen so I call starlight back and the same tech came over, looked from the top of the condenser to get a model number of the motor and told me that they needed to order a new motor. About 3 to 5 days later the same tech came over to install it, once he was done I noticed that he had left a total of 5 cables connected by zip ties on top of the condenser ( outside). When I approached him and mentioned this he said that the motor was out of factory and that the cables were too sort to connect inside and that they were no danger. Yet this are electrical cables 2 yellow and 2 purple and at the end they are wrapped up on black electrical tape. The other cable is the ground cable but he still insisted that they were no danger. I called American Home Shield and formed this to them. They said they were gonna do an investigation and get back to me. They never did so. I called him back and I spoke to a supervisor. The supervisor said that the company said that cables were fine. Earlier when I reported this, they got a hold of the company and they refused to come back so when I spoke to the supervisor, the supervisor said that the only thing that they can do have the same company come back and try to address the issue so when I request it for a different company because these guys never wanted to come back, the supervisor told me that I needed to pay another service fee to have another company, and inspected so American Home Shield was not willing to help me correct this the right way so they end up sending the same company Starlight Hvac to look at it and all they did was put the two yellow the two purple inside the unit zip tie in the same place and let the grounding cable all out of the unit

8 months ago Edited November 6, 2025

Reply from American Home Shield

Thank you, Adela! We appreciate your review. We value our customers and appreciate the time you took to share your experience. If further assistance is needed, please reach out to us at socialmedia@ahs.com.

Kim

Nov. 6th, 2025

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Verified Customer

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Linda

During most of my recent repairs, I now realize you must call for a service visit and wait until the company calls you to set up an appointment which is usually another 2 to 3 days. A technician comes out, addresses the problem and then says they have to go back and get it approved and that’s another day and then the company calls you back to make an appointment which is usually another 3 to 4 days. The process is much too long. The technician should have the authority to get approval on the spot. The last technician that was at my house, said he did have the part in his truck to fix my air conditioner, but could not do it until he went back and filed paperwork and got approval through home shield to come back out to fix it which was about five days later. That was two half days off work for me. I probably will not sign up with home shield again. This is twice this has happened once with the refrigerator. I went almost 6 days with no refrigerator. The second time it was the air conditioner pretty important things.

8 months ago Edited November 6, 2025

Reply from American Home Shield

Hello Linda,
Thank you for your feedback, and we sincerely apologize for the delay in service. We understand how important your refrigerator and HVAC system are to your home. While various factors can sometimes cause delays in processing a claim, technicians do have the ability to contact us directly from the site for approval. We truly value your partnership and hope to continue supporting you with your home repairs.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Kentresha

This company North Star appliances you work with is not good Rodney THE MANGER WAS SO very RUDE needs work on Customer SERVICE AND THE AHS REP WAS ON THE PHONE AND HEARD IT ALL AND NEVER SAID A WORD.. BUT I DONT WANT TO DEAL WITH THIS PARTICULAR COMPANY FOR ANY APPLIANCE WORK AGAIN

8 months ago

Reply from American Home Shield

Kentresha,
We're truly sorry to hear about your experience. Our goal is to provide quality service, and your feedback helps us identify where we need to improve. Thank you for taking the time to share—it allows us to work toward a better experience moving forward.

Sincerely,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Reno

The vendor that was assigned to fix our appliance wasn't very convenient. The first service call took 5 days to get. Then after they had to order the parts, the parts arrived and when they scheduled a return visit it was 10 days out after receiving the part. Poor service

9 months ago

Reply from American Home Shield

Hello Reno,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We apologize the work was not completed in a timely manner. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,

Timari H.

American home shield

Sep. 24th, 2025

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Verified Customer

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Denine

Nice to have coverage on large appliances but sometimes difficult to get a reliable company to compete the work. Sometimes it takes multiple service calls before an item is repaired.

11 months ago

Reply from American Home Shield

Hello Denine,

Thank you for reaching out to us. We appreciate you taking the time to let us know Where AHS can improve and where they are doing well. AHS strives to make their customers happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 15th, 2025

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Verified Customer

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John

Service was prompt and the service rep. was very professional. He even had an APP on his phone that translated his native tongue to English so I would be sure to understand what he did for the repair. Very nice feature!

1 year ago

Reply from American Home Shield

Hello John,
Thank you for taking the time to reach out to us and let us know of your experience. We appreciate the positive feedback. AHS strive to give the best service to our members. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 9th, 2025

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Verified Customer

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John

I don't think I should pay more than I'm already paying on the monthly basis when something breaks down you all need to pay not the customer more than he's already paying and I mean on a monthly basis and the service fee that's all the customer should pay!

1 year ago

Reply from American Home Shield

Hello John, Thank you for taking the time to reach out to us and express your thoughts on what customers of AHS should be responsible in paying. We appreciate the feedback. We will take this into consideration to be better. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 7th, 2025

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Verified Customer

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Raul

So far, we have used AHS three times, once for a refrigerator problem, once for a dryer problem and once for an HVAC issue.. All issues resolved. I recommend AHS to anyone considering a home warranty company.

1 year ago

Reply from American Home Shield

Hi Raul, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Mar. 6th, 2025

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Verified Customer

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k Baker

I would have given a 10 rating if not for previous service calls to address a water leakage issue with our refrigerator. The flooring in the area around the frigerator suffered extreme water damage. It was such a dissapointment that it took numerous service calls to get the issue resolve.

1 year ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 19th, 2025

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Verified Customer

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James

Great service totally met our needs no questions asked and they were very helpful. All the service technicians and all the people that installed our refrigerator and our dishwasher was a great overall experience.

1 year ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Jennifer

It’s impossible to get a human from AHS when you need help. It’s also ridiculous that the service company has no off hours for when there is an emergency and I have to wait 3 days to have someone contact me to schedule a visit when it’s an emergency.

1 year ago

Reply from American Home Shield

Thank you for sharing your feedback. I'd like to apologize for not meeting your expectations. Please know that our team will be using your feedback to prevent this from happening again in the future.

Sincerely,
Stacy

Feb. 12th, 2025

American Home Shield Reviews