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American Home Shield Reviews

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9.2

Overall Score

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Robert S. Atlanta, GA

I have had AHS coverage on at least 7 houses. When something needs to be replaced, there is no problem having them agree and paying the cash value. They also use usually very good repair people who come quickly. Overall, I have been happy with AHS and would never own a home without AHS coverage.

5 years ago

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Reply from American Home Shield

Hi Robert,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Della Rene' Watts Hobbs, NM

Work order requests are turned in on-line. AHS is quick to notify the repair company & email me of which company has been assigned. But if you want to talk to a person on the phone, forget it. I have never had any success. I have been on hold for up to 1 hour on several occasions. The work has always been completed in a timely manner and I have never been charged more than the agreed upon $75 per repair order fee. Over all I am satisfied. But I would be extremely satisfied if the option to speak with a human was there.

5 years ago

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Reply from American Home Shield

HI Della,
We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

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Geraldine Ruiz Rex, GA

Stand by their name and keep customers happy by guaranteeing services provided. Also contractors that have been assigned to our home were very knowledgeable of their work. Also they told us everything they were doing to repair our items.

5 years ago

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Reply from American Home Shield

Hi Geraldine,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 26th, 2020

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Kim New Albany, OH

Hard to contact and get answers. Called on one job of 3 and wanted 30 minutes to talk to rep got disconnected and had to call back and wait for another 35 min. Technician can put 3 weeks ago and was going to send another technician, never heard back, called and had to wait another week, that guy was new to company and didn’t know what he should do, was suppose to call me back, I called on Monday said they were waiting for approval. That was went I called. Approval was submitted on a Wednesday and as of Monday nothing was done towards approval. I told technician on first visit what the issue was, needed gree on which is the same thing done for the last 3 years

5 years ago

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Reply from American Home Shield

Hi Kim,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Marcy O'Rourke Marysville, CA

The technicians have arrived quickly, done their job perfectly, and we have never had an issue with the repairs done. They are unfailingly polite and professional, and ourvservicecwithbthem is far better than any local company we have used in the past.

5 years ago

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Reply from American Home Shield

Hi Marcy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 27th, 2020

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Linda Tadlock

AHS has always been quick to assign companies to make my repairs. This new step of having me take pictures of the issue and the tag with serial and model numbers is absolutely genius!!!

5 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Linda,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 27th, 2020

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C Murray

It’s late spring in NC it’s averaging 80 degrees a day and our air went out. We only had to be without it for 2 days thanks to the timely service scheduling through American HomeShield. We recommend it to everyone. Best investment as a homeowner we saved $1000’s on this call

5 years ago Edited September 14, 2021

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Reply from American Home Shield

Hi C Murray,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Frank Natividad Austin, TX

The coverage is great for the cost but, I find it annoying that they won’t cover repair costs for damage that is necessary for a repair. For example....some time ago I had a second story tub repaired. The plumber cut a 3’x3’ hole in my ceiling, did the repair and left. American Home Shield wouldn’t cover the cost either. I’m putting this out there because it was an eye opener for me and if they ever begin covering these types of cost they will get 5 stars from me.

5 years ago

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Reply from American Home Shield

Hi Frank,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2020

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Richard Douglas Thompson Brentwood, CA

we recently had a refrigerator failure and they handled it very quickly and professionally even while we were under "Shelter in Place" guidelines. The repairs were going to be very costly so they offered a "Buyout" and the amount that we got is extremely fair. So far we are VERY pleased with American Home Shield

5 years ago

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Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Jessica A Yost

They have great customer service team who is always willing to get the problem fixed right away. Our oven went out and they replaced it. It was nice and we love it! Just recently our ice maker and hose went out. It was fixed as soon as the part came in. We are grateful that we have this warranty company!

5 years ago

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Reply from American Home Shield

Good afternooon Jessica,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 2nd, 2020

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Joe

Great customer service , in one phone call they handled all my concerns, the company which came to take care of the problem was very knowledgeable the plumber found the problem with my water heater fixed it in less then 30 minutes, then I got hot water back , what else could I have asked for .

5 years ago

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Reply from American Home Shield

Hi Joe,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We hope you continue to enjoy!

Jun. 2nd, 2020

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Robert C. Ripley

Great response to repair request. Called for service on a Friday afternoon. Received call from service provider on Sat. And got appointment on Tues noon to 2pm. Tech arrived early at 11:30am and fixed problem. Done about 12:15pm. Easy to work with and would definitely use Nice Guys Appliance Repair again.

5 years ago

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Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Kathy Spencer Arvada, CO

Usually gets the job done pretty quickly. The only problem I have is when they were supposed to take my spouse off my account and instead charged my x's credit card instead of mine. Usually all service gets done quickly. M - th is best times to make a service call. If you make a service call that is an emergency on f - Su. Usually you wint get a call back from the company coming to do the work because they have a 48 hour leeway to call you back.

5 years ago

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Reply from American Home Shield

Hi Kathy,
Thank you for your feedback about your AHS experience!

Jun. 7th, 2020

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Felicia R Thimas Douglasville, GA

I received a call in less than an hour, the same day that I submitted a claim online for my air conditioner. My appointment was scheduled for the next morning, the representative called me before coming and was right on time. He was quick and thorough and explained to all details of the service to me and my husband.

5 years ago

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Reply from American Home Shield

Hi Felicia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 5th, 2020

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Carl Toland

During the 7 plus years we have been with AHS, we have utilized the policy for several HVAC issues and two issues with our kitchen range. The tradespeople associated with AHS are professional, trustworthy and as prompt as they can be under the given circumstances. AHS staff are just courteous, but the online scheduling process is nice also.

5 years ago

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Reply from American Home Shield

Good morning Carl,
You patronage to American Home SHield is more than appreciated! Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

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susan

Overall, AHS has been great and we have been with this company for over 15 years. A friend recommended AHS when we lived in our townhouse. now that we own a home, we continue to benefit from the value of having this home warranty. eras

6 years ago

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Reply from American Home Shield

Good morning Susan,
Thank you so much for sharing your experience with American Home Shield and your patronage over the past 15 years. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

May. 20th, 2020

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Robert Ringenberg

For the most part I have been happy with their service. The only problem I have experienced is with one of their technician subcontractors who was awful. When my washing machine broke, the tech AHS sent out reported it was a control board but since they no longer made that control board they replaced the washing machine. And they replaced it with a very nice model. So I will keep AHS and feel better about what I will do if something in my home breaks.

6 years ago

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Reply from American Home Shield

Good morning Robert,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 22nd, 2020

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Connie Scarbrough

I have submitted 5 service request and American Home Sheild responses in minutes! We have great service professionals with every request! We live on a tight budget, and it is peace of mind knowing I wont be hit with an unexpected repair! I would recommend AHS for every home owner!!

6 years ago

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Reply from American Home Shield

Good morning Connie,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Ruth Trushin Tucson, AZ

Efficient, prompt, reliable. About 3 hours after I filed a claim, I got a call from an AC Company and made an appointment for the next day. A couplr of hours later they called and said they could come out that same afternoon. They came, found the problem and fixed it. Great service!it.

6 years ago

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Reply from American Home Shield

Hi Ruth,
Thank you for providing us with feedback about your AHS experience to have the AC repaired. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Inez White Norfolk, VA

At first, my experience with AHS did not look promising. Sometimes I would get the runaround from the receptionist because she didn't understand me. You have to be patient and wait to be connected to a more knowledgeable person. At the end of the day, everything worked out good.

6 years ago

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Reply from American Home Shield

Hi Inez,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 7th, 2020

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antoinette figliola rios North Olmsted, OH

We are extremely satisfied with the many service calls we've had since the purchase of our home less than 2 years ago. We knew many of the appliances were at the end of their life cycle and were very fortunate or realtor included this coverage with the purchase of our home. This policy has saved us tremendously!

6 years ago

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Reply from American Home Shield

Hi Antoinette,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 27th, 2020

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Mrs. Daphne Sherring

AHS has always been quick to respond to our requests for repairs over the years. During Covid 19 an appliance went out and their patient customer service helped us quickly get our kitchen running smoothly again. We are so happy to have American Home Shield backing us up.

6 years ago

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Reply from American Home Shield

Hi Mrs. Sherring,
We are happy to hear you had a positive experience at AHS! We value your input and encourage you to let us know more details about your experience with us.

Apr. 20th, 2020

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Lipano

Had 2 issues they didnt approve.ONE WAS MY FURNACE THATVWAS BROKE FOR 8 DAYS AND FINALLY CAME OUT THEN STILL COULDNT FIX WAS TOLD TO GO TO COMPANY OF MY CHOICE I DID AND THEY DIDNT COVER IT!!!!!NEXT ONE WAS WASHER SAID I OVERLOADED IT BUT ONLY HAD A NLANKET IN IT AND SHOULDNT OF BROKE.I DONT KNOW HOW OLD IT WAS WHEN WE MOVED IN SO COULD HAVE BEEN WORN OUT ALREADY Y

6 years ago

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Reply from American Home Shield

Hi Lipano,
We appreciate your feedback and hope you continue to enjoy. I would be glad to speak with you and discuss the denied claims.

Apr. 21st, 2020

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Marla Santos

Because they are very good giving service, solving problems quickly, answer the phone when needed, the Contractors they use are good. I am very satisfied with the service they provide. That the reason I recommend them to all my family, friends and clients.

6 years ago

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Reply from American Home Shield

Hi Marla,
I hope you continue to enjoy the prompt and professional service AHS provides!

Apr. 16th, 2020

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Charles Stokes

One of the electric motors on the gas furnace was making noise and obviously wearing out. Technician came the very day I contacted American Home Shield, agreed that it needed to be replaced. Motor was replaced about three days later. Furnace sounds fine now.

6 years ago

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Reply from American Home Shield

Charles,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed. Take Care.

Apr. 17th, 2020

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Debbie Vertrees

I have been with them 20 years, during this time I have had items fo our on me. I guess only having 1 bad experience is pretty good for 20 years, but you know how it is, people always remember the bad. It was a language barrier, still upsets me to this day. Why can't they get English speaking associates? Other than that issue they would of been 5 stars! I want to talk to someone in English, they understand English & don't sound like they're reading from the script they do read from.

6 years ago

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Reply from American Home Shield

Hi Debbie,
Your patronage of 20 plus years is more than appreciated! Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Apr. 17th, 2020

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Lynn

The service professional's work was great. However, the service reps for home shield were hard to understand and they didn't seem to grasp what the repair entailed. It ended up not being covered after a couple of phone calls from service techs that said they didn't do that work. It was frustrating. The garage door issue was handled promptly, tho.

6 years ago

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Reply from American Home Shield

Good morning Lynn,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Karen Lackey

They were there the next morning, they assessed the damage, removed water heater, showed me the damage to Sheetrock in garage & how it affected inside as well! Large fans , dehumidifiers & air purifier machine all the same day!! Now THATS FAST!

6 years ago

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Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your expedited AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2020

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Jim & Vickie Herrera

We have needed your services approximately 4 times. After the $100 deductabe of each situation, your company has followed through with either paying for broken or replacement parts or if necessary, replaced the defective appliance. We are happy to work with American Home Shield

6 years ago

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Reply from American Home Shield

Good evening Jim & Vickie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2020

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Danny Pittsburg, KS

After two failed attempts to repair my washer the repairman determined it needed to be replaced. Home Shield made the replacement purchase exceptionally easy and their replacement allowance was very reasonable, allowing us to get a new washer within a couple days. Very happy with the service.

6 years ago Edited January 10, 2024

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Reply from American Home Shield

Danny.

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 17th, 2020

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Fran Tamayo

The service is excellent. But the company needs to have more english speaking people answering the phones. I'm severely ard of hearing and it's difficult to understand someone with a heavy accent. The person had trouble understanding me also.

6 years ago

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Reply from American Home Shield

Fran,
Thanks for your feedback. We are working to improve your overall experience and we thank you for your patience during this time.

Mar. 17th, 2020

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Mary Crawford

there are a lot of technicalities where a repair isn't really covered by American Home Shield. When they send a repair person out they try to up sell you for exuberant prices. For example, I had garage door coverage, but when the repair person got to my home I found that the coverage was for the garage door opener only. I had already paid the $100 service charge so I thought it would be cheaper to have him make the repair. The spring had broken on my garage door. His estimate was another $650. I called a local, reputable garage door company and the charge was $170. This kind of price gouging has happened three times.

6 years ago

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Michelle & Bryan Whiting

American Home Shield is fast and responsive when you file your claims. They provide top quality contractors to complete the work. Finally they are very transparent and everything they cover and do not cover, which there is not much that they do not cover.

6 years ago

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Reply from American Home Shield

Hi Michelle & Bryan,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Mario V.

Prompt friendly service all around . From the time you report an issue the company representative gathers the relevant data and once everything is verified a service company is assigned. That company then makes contact for the service call . This transition takes minutes if not just a few hours so no long wait.

6 years ago

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Reply from American Home Shield

Hi Mario,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Newer customer

Repeatedly asked company to not use a 1 star rated repair company, they would not listen to my reasoning. Ended up taken 2 months of frustration before paying for my new stove during the Holiday season. I was frustrated with the repair company (that I requested not to use). The second time Ibhad to use that same company for my refrigerator that company provided excellent service. I would have liked American Home Shield to listen better.

6 years ago

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Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your most recent AHS experience. We are glad to hear about the repairs that were completed and would be glad to speak with you and discuss the issues that occurred.

Feb. 26th, 2020

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Rochelle Washington

My experience with AHS has been excellent. You can expect attentive, reliable customer service, serviceman arrive promptly, workmanship detailed and the company is interested in a high level of customer satisfaction. Yes, it has been great.

6 years ago

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Reply from American Home Shield

Good morning Rochelle,
I am pleased to hear about your service experience with American Home Shield. It is our main goal to provide you with an excellent experience each time. I am overjoyed to hear about the level of customer service that was exceeded.

Jan. 27th, 2020

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Burl

The over all Coverage and Price options that I had to pick from. I have used the coverage much but when I have the service has been great.

6 months ago

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Reply from American Home Shield

Hello Burl,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS . Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Michael

Excellent warranty company haven’t had any issues with them claim process was easy and turn around time was faster than I expected.

6 months ago

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Reply from American Home Shield

Michael, we're thrilled to hear that we exceeded your expectations! We look forward to supporting your home repair needs for many years to come.

Best regards,
Victoria M.

Nov. 10th, 2025

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Ruth

The project was not completely covered and no detail or explanation was given without my prodding AHS and the plumber. Also, the work was not been inspected yet.

6 months ago

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Reply from American Home Shield

Thank you, Ruth! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Regarding details of what was not covered you should have received email of the non-covered items because you would have had to accept the non-covered cost before the company would receive with any covered repairs. Please contact us at (888) 429-8247 with any additional concerns. American Home Shield.

Nov. 6th, 2025

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Luis

Great response and customer service. Repair man showed up prepared and ready to do the job. He was fast, clean and efficient and professional.

6 months ago

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Reply from American Home Shield

Thank you, Luis! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2025

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Erik

We had 2 issues at the same time. Garbage disposal and washer. And both were handled in a timely and professional manner. Couldn’t be happier.

6 months ago

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Reply from American Home Shield

Thank you, Erik! We appreciate your review. We value our customers and appreciate the time you took to share your experience. It is our goal to handle your claims within a timely manner and glad to know that you are happy with the repairs. American Home Shield!

Nov. 6th, 2025

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Annmarie

While the contractors I have recently used have done a good job the wait time between requesting service and having the work done is unacceptable. In my last 2 work requests I have waited 7-10 days to have work completed.

6 months ago

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Reply from American Home Shield

Thank you, Annmarie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Kim

Nov. 6th, 2025

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Penelope

Care about people's needs. Soon to set appointments. Contractors are great about getting things taken cre of immediate

6 months ago

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Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. We're glad to hear you've been satisfied with our service. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Julia

It is of great relief to know that if something fails in your home, you have assistance in getting it fixed without panicking over the costs. Well done

6 months ago

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Reply from American Home Shield

Julia,
Thank you for your kind words and for sharing your experience! We're so glad to hear that your AHS home warranty has brought you peace of mind when unexpected repairs arise. We look forward to continuing to support you for many years to come.

Best regards,
Victoria M.

Nov. 6th, 2025

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Rebecca

All we get is the runaround. Washer never got fixed from March work order and we are still trying to get our AC fixed that’s been out for about 2 months now. Out of all the vendors they have sent out only ONE was decent. The rest seem to “bandage” a lot, or at least the vendors say AHS tells them to and don’t really fix or replace anything. Would not recommend!

8 months ago

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Reply from American Home Shield

Hello Rebecca,

Thank you for reaching out to us. We appreciate you contacting us regarding your experience with AHS. If you are still having issues with the AHS claim please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Sep. 11th, 2025

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Raj

I've had a couple of issues with my heater and AC, but thankfully, both problems were resolved! I'm very happy with the service I received!

8 months ago

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Reply from American Home Shield

Hello Raj,

Thank you for reaching out to us. We appreciate you taking the time to let us know You are satisfied with AHS service. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Sep. 3rd, 2025

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Larry

Phone communication was fine and accomodating but I felt the decision making and repair analysis time was a little slow. Still the issue was taken care of eventually.

8 months ago

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Reply from American Home Shield

Hello Larry,

Thank you for reaching out to us. We appreciate you taking the time to let us know where AHS is doing great and where AHS can strive to improve. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 27th, 2025

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Denine

Nice to have coverage on large appliances but sometimes difficult to get a reliable company to compete the work. Sometimes it takes multiple service calls before an item is repaired.

9 months ago

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Reply from American Home Shield

Hello Denine,

Thank you for reaching out to us. We appreciate you taking the time to let us know Where AHS can improve and where they are doing well. AHS strives to make their customers happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 15th, 2025

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Verified Customer

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Review Source

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Mary

I had my first service call in a year, plumber, diagnosed and repaired my problem in a very timely manner.. tech was helpful and a very nice, thoughtful young man..

11 months ago

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Reply from American Home Shield

Hello Mary, We are glad you had a great experience using AHS. We love to hear theta the contractor we sent to your location was was helpful and a very nice, thoughtful young man that fixed the issue in a timely manner. AHS loves their customers and we find the best qualified professionals to send to your home. Thank you so much again for the positive feedback.

Best Regards,

Timari H.

American Home Shield

Jun. 18th, 2025

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Verified Customer

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Review Source

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Nakisha

Even though the price has gone up over the years, the added services has made it worth while. Being able to video talk with a professional has been such a welcome change. Customer service has always been wonderful.

11 months ago

American Home Shield Logo

Reply from American Home Shield

Hello Nakisha,

Thank you for contacting best company and providing such wonderful and positive feedback. We appreciate you for taking the time to contact us and inform us of your experience with AHS. We are glad AHS was able to meet your expectations with services and to know AHS was money well spent. If you need us for anything please feel free to reach out to us again at bestco@ahs.com.
Best Regards,

Timari H.

American Home Shield

Jun. 18th, 2025

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