American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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May Smithtown, NY

American Home shield offers prompt services. The customer service representative are always helpful and professional. I have called three times for repairs and one of the repairs was my heater. That day we were expecting a snow storm. AHS send someone over my house within 2 hrs on a weekend to fix the heater. Thank you AHS!

4 years ago

Reply from American Home Shield

Hi May,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Amy Young Yukon, OK

I am frustrated that each person I talked to on the phone was very difficult to understand. It was apparent that I was talking to call centers that were not in America. Some call center employees were unable to answer questions because they couldn't understand the question. When giving the email address for the cash out option, the call center employee's English was so understandable that the wrong email was given. I had to make contact through Facebook to get the correct email address. For a company named American Homeshield, I would expect to talk to someone with adequate English skills.

4 years ago

Reply from American Home Shield

Thanks for sharing your feedback. We appreciate your honesty.

Apr. 5th, 2021

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Verified Customer

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Ruben Montgomery Village, MD

American home shield replaced my water heater and fixed my kitchen faucet. Technicians are expert in their jobs. You can call them in the middle of the night if you have emergency situations like leaking pipes. Yes, they also fixed my leaking pipe. They are awesome with their services.

4 years ago

Reply from American Home Shield

Hi Ruben,

Your feedback regarding your recent experiences to have the leaking pipes repaired by us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Rachel Forman Santa Ana, CA

I had bad experience w/customer service last fall. We needed our refrigerator fixed and dealing with the outside of of the United States customer service was very poor. First 1 rep I had trouble understanding their English and the rep refused to transfer me to another rep or even a supervisor. When I told them the 2nd opinion company could not come out for about 5 weeks (this was for a refrigerator repair) at first they did not want to give me another Company. They finally called the company who confirmed they couldn't come out in a timely manner and only then did they give me another referral. That company informed me the refrigerator could not be fixed andwrote on my paperwork I needed it replaced. When I didn't hear anything in about 10 days I again called customer service and the rep told me they didn't have anything. I had to argue with them to call the company and after they did I was told the confirmed what I said. I was told I would hear from someone soon. Again after about 10 days no one had called me so I called custoemr service again. Again I was told there was nothing in the record and again I told them to call the company because my paperwork said the refrigerator couldn't be fixed. I was put on hold and while they said they would try to reach the company. When the rep came back on the line she said the company couldn't be reached. When I asked about the time difference I told them the company was not open yet as it was 8:00am CA time and they opened at 9. I was very upset when they said I should call back. I explained that we were losing food a nd needed this repaired. The rep transferred me to the Escalation Dept and the rep Eddie told me tthey would take care of the matter and he would cal on his next working day 2 days later. Again about 10-14 days we heard nothing. Somehow I got the number for the replacement Dept which is here in the States. That rep representative told me Eddie had indeed mad a note that he would follow up and he never did. I was also informed that the previous reps had put down that the "failure could not be duplicated" which actually meant there was not problem. She said she knew what questions to ask and would resolve ghe issue and start the replacement process. By the end of her work shift that day she called me back and informed me she had gotten the correct nfomraton and would start the replacement process the next day. Also when talking to the customer service reps in the Phillipines, it appeared that if I asked a question that was not covered in their "script" they could not answer it. It was very frustrating.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us regarding your AC request. We are happy that we were able to get the issue resolved for you. Your malfunction will always be our priority. We look forward to our continued business together. Take Care.

Apr. 5th, 2021

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Verified Customer

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Jill Kramme Augusta, KS

One person sent for heater service was condescending when we asked questions-and was “done” in 15 mins. Person sent to fix heater 6 mos later didn’t fix the problem —just wanting to say it might be the masonry brick the house is built out of. When asked for someone else, they sent him again as a Sr Tech. He said the same thing and was very short with us. I had to insist and ask them to cancel my contract and refund the $100, then they agreed to a 2nd opinion. This guy diagnosed in 15 mins, ordered part, came back and fixed it. He was friendly and respectful the entire time. But I shouldn’t have to insist on a 2nd opinion when 4 visits by the other guy didn’t work.

4 years ago

Reply from American Home Shield

We apologize that you went through that experience but we are glad the issue has been resolved. Thanks for sharing.

Apr. 7th, 2021

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Verified Customer

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Anita Squier Peyton, CO

I had to call to find out about my refrigerator repair..AHS did not intact me regarding the replacement. If I hadn’t Allen them, not sure when the process would have been accomplished. I dealt with some very nice people in the purchasing dept., and one person who was very rude and unhelpful. Turns out the email they were sending me had the wrong email address. If we hadn’t called back, and talked to a very helpful young man, who looked into the issue and his supervisor found the problem. The previous rep would not allow us to talk to a supervisor.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 18th, 2021

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Verified Customer

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Ingrid Newport News, VA

Great service. I make a claim related to my furnace. The representative was courteous. I scheduled an appointment and the contractor kept me informed of when the technician was on his way. He was very knowledgeable, courteous, and used proper PPE during the service.

4 years ago

Reply from American Home Shield

Hi Ingrid,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 23rd, 2021

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Verified Customer

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Danny Feeback Cynthiana, KY

Anytime we have had a problem, we called AHS and received prompt service. The repairmen have always arrived promptly and checked out our problems and completed the necessary repairs. On occasion, parts needed to be ordered before the repair could be completed. Overall, we have been very satisfied with our experiences with AHS.

4 years ago

Reply from American Home Shield

Hi Danny,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Ramona Williams North Augusta, SC

sometimes you get a rep that refuse to assist you properly in all the years that happen twice, a few weeks ago i had a rep that only wanted to tell me what he seen in the record he refused to call to see if my new unit had arrived nor if there was a date for the arrival, once i called back the young lady called C&C confirmed my united had arrived and asked about an install date, it was cold and i had not heat but did he care no but I was glad I called back and was able to get setup and unit installed within a few days some reps may need additional training

4 years ago

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Verified Customer

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Elspeth Killinger Phoenix, AZ

Easy and efficient to file a request. Had a problem with a tech and they immediately fixed the situation and sent a new company to ensure my satisfaction. The online wait time for customer service was a little lengthy but it was easy to wait online instead of being tied to a phone the entire time.

4 years ago

Reply from American Home Shield

Hi Elspeth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 11th, 2021

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Verified Customer

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Dennis Ward. Tucson, AZ

In the end they came through with soving my problem but it took 1.5 years. and 5 service calls for a hundred buck per replacing the ice maker 5 times. Then I got to talk to the lady is purchasing. She was amazing and in about a weeks time she got my new appliance delivery taken care of . I give her 5 stars plus 5 more. Thank you.

4 years ago

Reply from American Home Shield

Hi Dennis,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 17th, 2021

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Verified Customer

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Larry Sawyer Garland, TX

They are great and always successful wirh the little things,. But when I lost the refrigerator they failed to repair over five months with no offer to replace. I bought a new one. When our dryer failed they took seven months to fix and still does not perform satisfactory. Again no offer to replace. I still keep them because in the total they are a good value!

4 years ago

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Verified Customer

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Jackie L Brown Tulsa, OK

I have been with AHS for over 20 years. They have grown so big that they have lost the personal touch that used to set them apart from other companies. You can't reach a "real person" without a lenthy phone call with the automated system. When you do reach a real person, their responses to your inquiry are usually not an answer that helps you solve the problem. Their prices increase every year and their coverage was reduced substantially this year. I am, however, renewing my subscription with them again this year as they are the best company out there that I have been able to find.

4 years ago Edited January 10, 2024

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Verified Customer

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Kellie Norwalk, IA

I had a tech out for my furnace same day. The tech worked with my difficult work schedule and made it work for me. $125 service call fee for a $700 plus repair right before a huge cold front (-31 windchill) came through. I was warm and toasty.

4 years ago

Reply from American Home Shield

Hi Kellie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 5th, 2021

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Verified Customer

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Gustavo D Rancho Cucamonga, CA

Outstanding customer service. Very easy to communicate with when I called to request service. The company that came to repair my furnace was very professional. The worker diagnosed and located the problem quickly. Took apart the electrical board and made the repairs needed. He was done in less than 30 mins.

4 years ago

Reply from American Home Shield

Hi Gustavo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

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Verified Customer

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B Puyallup, WA

They are always take care of their customer needs with their appliances being fix. They did replace my washer with a new one because part the maker of my washer doesn‚Äôt make that part anymore that‚Äôs why they did replace my washer with a n√©e one

4 years ago

Reply from American Home Shield

Hi B,
We can’t thank you enough for the kind words about [product/service]. Your review means a lot to us and lets us know we’re on the right track!

Mar. 3rd, 2021

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Verified Customer

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Jason Lancaster, KY

They were more proactive about fixing my issue than I was. Truly hard to find a company pushing to fix your problem more than you do. I have since convinced two of my friends to purchase a home warranty. I will continue to do so.

4 years ago

Reply from American Home Shield

Hi Jason,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

Mar. 3rd, 2021

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Verified Customer

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Brian Brown Reynoldsburg, OH

Ahs service request do on line quick. By phone dont waste your time they send good quality peple to your home that are good. And fix most problem that day but when somthing cant be fixed they dont like to replace it took 4 months for refrigerator and three companys spent more on service than it cost to buy new didnot care it was the holidays and no frig

4 years ago

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Verified Customer

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Dennis Werner Fountain Inn, SC

Every time we have had any issues with our covered products AHS has made it so easy to have them repaired. They make it extremely easy to request service and then the process moves very quickly to assign a service provider. I highly recommend these guys!

4 years ago

Reply from American Home Shield

Good morning Dennis,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2021

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Verified Customer

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James & Dorothy Hubbard Poway, CA

I have been with American home shield for many many years and whenever I need them they have always come through for me, I have no complaints with this company in all the years I have been with them, and it has been well over 20 years

4 years ago

Reply from American Home Shield

Hi James & Dorothy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 3rd, 2021

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Verified Customer

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Sandra Erie, PA

We bought a house that had more problems than we ever imagined. Fortunately it came with an American Home Shield Shield. Thank God. AHS came to our rescue again and again and again. Furthermore, it was quick and easy. HONEST!!!

4 years ago

Reply from American Home Shield

Hi Sandra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 12th, 2021

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Verified Customer

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Sarah Loeb El Paso, TX

When I expressed concern about the repair of my dishwasher, AHS took it upon themselves to make another attempt to repair it, and finally replaced it when it was not possible to repair. I thank AHS for their care and for the good, friendly, patient people who helped. I had excellent help in selecting a new dishwasher also.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sara,
I hate to hear about the delay in service that you have experienced to have the dishwasher repairs completed. I would be glad to speak with you to get the issues resolved.

Feb. 11th, 2021

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Verified Customer

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Rev. Anne Lewing Vidor, TX

Because the two time I needed repairs this year they where wonderful schedule with 3 respectable companies and they did a 3 job even though on my stove a part was needed they came back and I didn't have to fallow up with anything

4 years ago

Reply from American Home Shield

Hi Rev. Anne Lewing,
Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield and the service we provide!

Feb. 4th, 2021

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Verified Customer

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AK Issaquah, WA

I was able to initiate a service request online and followed it up with a phone call. I was provided with the vendor contact details whom I contacted and scheduled an appointment. The vendor was very professional and fixed my dishwasher within minutes.

4 years ago

Reply from American Home Shield

Hi AK,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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S Dobson Culver City, CA

Customer is always very helpful. We had issues with our repairs. Not the fault of the repair persons or the company. Every was so helpful in making sure it was fixed and working properly. We were given a follow up call to make sure the repair company had followed up.

4 years ago

Reply from American Home Shield

Hi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Verified Customer

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Amy Lynchburg, VA

I was impressed with how quickly they were able to come out and check my heat pump. From the time I put in the order and how someone at my house was 2 days! I was anticipating 5-6 if not more. The technician was on time, friendly, and explained what he was doing so I could understand.

4 years ago

Reply from American Home Shield

Good morning Amy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Verified Customer

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David Denson Chesapeake, VA

Reasons for not giving 5 stars; 1. The cost seems a little high to me for the size of my home though I admit I have none done comparisons. 2. The, "what is covered list" does not seem to be very detailed and a bit confusing. 3. Upon an issue arising that required approval, an e-mail was sent and no phone call. Over all I do think it is a 3 program. The overall service we have received has been 4 and we have been very pleased with companies that performed repairs. Thank you.

4 years ago

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Verified Customer

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Charlotte Shingledecker Duncanville, TX

When I called I could only speak to a recording which was so frustrating. The service assigned to me does not work on the weekends my house was 62 degrees and a non-fumctioning furnace . They came on Monday...with the furnace out it was a cold weekend. The Service representative was very kind, efficient, and worked well and we had HEAT again! Can't answer the value as I don't know what other companies cost. My cost is always $75.

4 years ago

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Verified Customer

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Eugenie Perry-Wells Saint Petersburg, FL

Coverage is great you place a service an someone get back in touch with you fast about the kind of service you need and set you up with the kind of service I will recommend others to try this company for there home coverage

4 years ago

Reply from American Home Shield

Hi Eugenie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Gary Miller Bradenton, FL

VERY RESPONSIVE. We had our refrigerator fail and A/C fail on the same day. I filed two separate claims with AMS and their responsiveness to providing us with contacts for competent service techicians on the same day was outstanding. We are back up and running. Thank you AMS.

4 years ago

Reply from American Home Shield

Hi Gary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Verified Customer

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Wanda Goose Creek, SC

There quick and friendly service , they answered my call quickly and was able to get the help I needed within 24 hours and the company they sent was quick to find my problem and explained what I needed done within a hour problem fixed.

4 years ago

Reply from American Home Shield

Hi Wanda,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Celia Kupersmith Reno, NV

Excellent service -just as promised! Woke up to a cold house. Called AHS and were connected with a repairman who was by first thing the next day. Fused furnace motor was quickly replaced and our home warm again by noon that second day.

4 years ago

Reply from American Home Shield

Hi Celia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Verified Customer

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Jocelyn Battad Lewisville, TX

Very satisfied with their service!i, there's more,?It is so easy for them to respond when you need them. I can say that you get more than what you pay on your monthly premium. I, myself was amazed of how they performed their job!

4 years ago

Reply from American Home Shield

Hi Jocelyn,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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Renee Chandler Franklin Park, IL

Created service request for my washing machine on Dec 11 was contracted to Whirpool who subcontracted to another company, they came out the following Thursday 12/17 and deemed the machine unrepairable due to parts no longer being available, they sent update to Whirlpool and myself and AHS that evening via email, I called AHS more then 5 times over the next few weeks to see what the delay was only to be put on hold each time for over an hour while they tried to reach whirlpool to see why system not updated yet; being a customer for over 20 years this was a complete shock to go almost an entire month waiting on resolution, being forced to pay to use laundry mat in the interim and during the covid pandemic when trying to avoid others. Only reason I'm giving a 3 and not a 1 is because this is the first time I've had an issue with the service received.

4 years ago

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Verified Customer

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Kathy Burke Richland, WA

American Home Shield has been a life saver! Purchased our first home and had no idea who to call for home repairs. American Home Shield took my problems and called the correct company every time. I don't understand why everyone who owns a home doesn't have American Home Shield.

4 years ago

Reply from American Home Shield

Hi Kathy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 30th, 2021

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Verified Customer

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Theresa Renee Curiel Napa, CA

Work done well and fast. I had a different insurance for years it was not fast to respond in fact it took months to fix somethings. But since I've changed to AHS its been professional and fast to respond and completed there jobs on time. Even thur this difficult times.

4 years ago

Reply from American Home Shield

Hi Theresa,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Duke Silver Georgetown, TX

I had to recently use my home warranty for an issue at my residence. The claims process was very straight forward, communication was great, and the company that they sent to my house was very professional, prompt, and took care of the problem quickly.

4 years ago

Reply from American Home Shield

Hi Duke,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Toni Akers Latonia, KY

If you are only using them for appliances repair/replacement that is good. If anything major goes wrong like furnace plumbing electrical or roofing give it up. Our furnace went out and the price to replace it was $2800 as it couldn't be repaired, they are paying $700 on a buyout. Nothing it you are going to let the repair company replace it. If I was going to let them replace it it was still going to cost me $2800. My electrical system is bad. Started tripping circuits and the guy came to look at it and said it needed to be replaced and that AHS WILL ONLY PAY FOR MINOR REPAIRS. This is crazy! Why wouldn't the replace it?

4 years ago

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Verified Customer

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Rodger Pelton Altamonte Springs, FL

My refrigerator was leaking water out the back. I called America Home Shield and they sent a repairman out and he said it was a bad valve that was open too long causing the ice maker to overflow . The problem was fixed without any problems . I highly recommend America Home Shield.

4 years ago

Reply from American Home Shield

Hi Rodger,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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Milona Wall Pittsburgh, PA

The company is there for you.They put in that extra time to attend to your needs. If a situation should come up, they are there to help you. If it's something you want to prevent before anything happens, they are there to recommend a service for you.

4 years ago

Reply from American Home Shield

Hi Milona,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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James linder jr

Always took care of my problems,I had problems with several appliances some repaired some replace.American home sheild theywill always get someone immediately and in come cases,if a technician isn't available they give the options to get it repaired and they reimbursement

4 years ago

Reply from American Home Shield

Hi James,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 24th, 2021

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Verified Customer

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Charles Teague

So far they answer or needs immediately and take care of our issues!When plumbing is an issue it's all about immediate need for help!! With the exception of a one company that presented a problem they recognized the issue after us calling often!!!

4 years ago

Reply from American Home Shield

Hi Charles,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Russel Reynolds

When I had an issue with one of my bathroom faucets I called AHS, they responded quickly with the repair service information, I was contacted by the repair person who scheduled for the next day to come to my home. Once the repair person arrived they were very professional and replaced both sink faucets so they matched.

4 years ago

Reply from American Home Shield

Hi Russel,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 15th, 2021

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Verified Customer

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Gampa

Get the covered items up and running with professionals most BR of the time. We incurred a problem with one contractor that took 2 weeks to resolve before another professional was brought in and ordered parts and fixed my washer immediately after getting the parts

5 years ago

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Verified Customer

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Judith Salvo

The technicians who did my repairs were on time, efficient and very skilled. However, the schedulers repeatedly ignored my washing machine final repair requests! AHS was extremely bad in scheduling a follow up appt. to finish repair on my GE washing machine once the parts ordered by the first technician arrived at my home. It took me 15 phone calls to AHS before they finally sent a technician out to finish the work. The tecnician was excellent, the scheduling through AHS was horrific. I thank the lady who took my last call and at long last got GR scheduled to finish the repair. I spent 2 months with no washing machine because AHS did not do their job. Extremely frustrated. However, other repairs on my refrigerator were easily scheduled and repaired.

5 years ago

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Verified Customer

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Rita Parmenter

Service technician was punctual and prepared to do the job. Knowledgeable and thoroughly explained my problem to me. He even made a trip to the home office and picked up the necessary part. He was back in 2 hours to repair my heating unit.

5 years ago

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Verified Customer

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Josh

Quick and competent. Even when unexpected issues were discovered they quickly found solutions and solved them. Even though one required a second visit due to out of date and obsolete components they returned within a week with a replacement.

5 years ago

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Verified Customer

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Deborah Van Slyke

They respond promptly assign a qualified company. The service people explain what they are doing and then do it. All have been courteous, helpful and kind. I have been with the company for 11 years. My only disappointment was the small amount they paid when my air conditioners died.

5 years ago

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Verified Customer

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Miranda Pethtel

There are many warranty programs that make you feel like you have to jump through a million hoops to get help with your issues but AHS was not like that at all! I'm already stressed about what's going on at my house, I don't need to worry that the program I pay for is going to make that difficult. AHS gave me true piece of mind.

5 years ago

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Verified Customer

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J. McCallum

American Home Shield used to service my home back in 2013 and when I needed service they were always expeditious and the service technicians were professional. After my two year warranty ended in my new home, I knew I wanted to use America Home Shield again to cover my home.

5 years ago

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