American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Teresa Salisbury, NC

So easy to use when something goes wrong, and it always does sooner or later. They always send professional people to work on problem areas, and make things so easy to get help. I tell everyone about AHS!!

2 years ago

Reply from American Home Shield

Dear Teresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Dena Phoenix, AZ

Their app is very user friendly. The service techs that AHS sent were always professional, respectful and kind. I liked that they offered a sliding scale to fit into any budget.

2 years ago

Reply from American Home Shield

Dear Dena, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Geri Romeoville, IL

The fact that he knew what the problem was immediately, ordered the part. However, because the problem still existed this part had to be reordered; which has been ordered. Just waiting for JD to replace the defected item

2 years ago

Reply from American Home Shield

Dear Geri, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Faye Austin, TX

AHS responses quickly but the companies they assign are over booked. It takes a week or more for their technicians to have the first visit and if there needs to be a return visit that takes weeks. AHS raised monthly rates without my consent .

2 years ago

Reply from American Home Shield

Faye, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Kelsey Mastin

Policy was paid for by the seller of the house. But I picked the company and have been satisfied with what they provide. It was easy transition and they were available immediately after closing if I needed.

2 years ago

Reply from American Home Shield

Kelsey, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Daniel Quijano Mesa, AZ

I like the extent of the coverage and the quick response. They have tried many times to dosclaim or exclude the coverage despite the clear contract language, taking up significant amount of time to correct them. Otherwise.fi e eith the service

2 years ago

Reply from American Home Shield

Dear Daniel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Ron Miller Lynchburg, VA

I appreciated the ease of filing a claim, the technician's responsiveness, and the resolution. It took a little longer than I liked to get the appliance fixed, but that's not the fault of the technician or the service.

2 years ago

Reply from American Home Shield

Dear Ron, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Anthony Glendale, AZ

The initial service was fast but the wrong water heater was delivered which caused a delay in hot water. The rep was honest and kept a good line of communication. However I am still awaiting the old water to be taking away and it’s been a few weeks now.

2 years ago

Reply from American Home Shield

Anthony, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Karean Wrightson Yorba Linda, CA

The automated service system is limited; doesn't allow a full explanation of the problem being reported. I think we had one occasion where AHS or the vendor allowed us to record (video) the problem being reported. I thought that was brilliant. But our last service call did not. Vendor showed up and fixed the original complaint but noticed another issue while he did that repair. But he completely ignored the new issue and said we'd need to make another service claim. That's b.s.

2 years ago

Reply from American Home Shield

Dear Karean, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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William

they responded very quickly,and got the plumber to replace the hot water heater but unfortunately, the restoration company Edge Restoration that came to dry out the walls and floor, tore everything out to let it dry, never came back to finish the job, it has been over 3 weeks since they were here, try to contact them with no answer! I would never reccomend them to anyone

2 years ago

Reply from American Home Shield

Dear William, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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Charlene

Stove fixed right away!! outlet fixed !! had mini split wasn’t happy with that!! charge difference price for Freon we checked different company and carrier was informed that we didn’t need it

2 years ago

Reply from American Home Shield

Dear Charlene, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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Dorothy Galesburg, IL

It's a little hard to communicate with the company itself. Once I am on with a representative everything goes wonderful. Such lovely people. Same with the service men that come to the house. Other than that I love AHS.

2 years ago

Reply from American Home Shield

Dear Dorothy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Evelyn Hayes Memphis, TN

Best warranty service. I have been pleased with every encounter we have had so far.I recommend AHS to my friends and family. Prompt, professional, and timely service each time I have called.

2 years ago

Reply from American Home Shield

Dear Evelyn, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Rupak Lohit

Multiple Claims, no issues at all and timeline to resolve is great too. Premium didn't go up either because it's business as usual for them for insurance coverage that covers things that fail on us time and again.

2 years ago

Reply from American Home Shield

Dear Rupak, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Tony Felix Katy, TX

I have been a client of American Home Shield for over 15 years covering 2 homes. The program works well, and I have never had any serious problems or complaints I would certainly recommend with no reservation Tony Felix

2 years ago Edited October 11, 2023

Reply from American Home Shield

Tony, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Amanda Sweet Santa Clara, CA

It’s my second time using the warranty company and everything was very smooth and fast and couldn’t have gone easier. Everyone was helpful and a good experience just like last time.

2 years ago

Reply from American Home Shield

Amanda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Alan Bourque Carlisle, PA

Takes too darn long to get a technician to come an diagnose the problem and EVEN LONGER to resolve the issue once ID'd! Additionally, replacing an item is nearly impossible. You'd rather repair it 5 times (which far exceeds the cost) before replacing. Makes zero sense and takes longer.

2 years ago

Reply from American Home Shield

Alan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 5th, 2023

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Verified Customer

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Debbie Waxahachie, TX

Great company and service. I recently recommended them to a family member who has since signed up with AHS. I only wish they offered a welcome gift when I signed up years ago!

2 years ago

Reply from American Home Shield

Debbie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Maita

I’ve been with American Home Shield for over 10 years. The companies you send out to do work on my plumbing is ok but for my appliances, not so good. The last service I requested for my washer did not go so well. They stated it was not due to normal wear and tear but due to overloading. The washing machine is 17 years old and in my opinion should have been wear and tear. Never the less, it was not fixed and I had to call the company to find out myself. They did not call back to inform me they could not fix it. The next appliance service request, I would like to have to have at least two to three companies I can choose from. Just putting it out there.

2 years ago

Reply from American Home Shield

Dear Maita, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 4th, 2023

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Verified Customer

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Ashley

I have only had to use the service twice in the 2.5 years I’ve had it but both times it was easy to navigate and the service providers I was connected to were able to get the job done.

2 years ago

Reply from American Home Shield

Dear Ashley, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Beverley Winter Garden, FL

I liked the service company person who finally arrived. It just took a little longer than expected due to scheduling conflicts on both sides. The service person was very knowledgeable and courteous. I would recommend them to anyone.

2 years ago

Reply from American Home Shield

Beverley, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Edward North Canton, OH

Don't understand inconsistencies with replacement of appliances. How does modifications differ from installation? I get new furnace it is installed to function, a hot water heater $500 charge to install. Call to customer service useless.

2 years ago

Reply from American Home Shield

Dear Edward, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Dale

We have had several appliance problems this year. America home shield came to our rescue and fixed all of the problems. I recommend this great company to all of my friends and relatives.

2 years ago

Reply from American Home Shield

Dale, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Jackie

I like the fact that I was contacted right away of the Company to replace my Air Conditioner. I have yet received my new Air Conditioner because American Home Shield ordered supplies through Carrier Company and from my understanding it takes at least 2 weeks for products to be delivered. Hence, I have been without air conditioning in my home for over two weeks. It is causing some problems with my refrigerator to have to work really hard to keep up. It has been up to 85 degrees almost every day and night. I feel like instead of me paying $570.00 out of my pocket (because of wear and tear on the Air conditioner unit) The Warranty Company should pay for all of the parts and labor. Although, I pay $74.00 per month for the American Home Warranty every month. When my heater went out it took about 2 weeks (in the winter) to get a heating unit placed in my home and I had too pay $600.00 of that for wear and tear of heat unit. This is the third week without Air Conditioning so far. Date: 09/25/2023

2 years ago

Reply from American Home Shield

Dear Jackie, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 27th, 2023

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Verified Customer

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Akara Queens, NY

They use to be a great company. I’ve heard many horror stories, but never experience. Recently, that changed. I’ve requested to have my service company changed three times because the assigned company cancelled and reschedule, leaving me with standing water in my dishwasher for a week. The agents refused to change companies. Not it’s time for me to change companies. I pay almost $100 a month for the past 7 years, and isn’t allowed to change companies when I have an issue. No thank you

2 years ago

Reply from American Home Shield

Dear Akara, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Darren Eyster St. Petersburg, FL

Overall, I think the coverage is good for the price. However, I do think that once you schedule an appointment to get the issue resolved, the time it takes to order the parts, have the parts come in, and then schedule a time to fix the actual issue is quite lengthy.

2 years ago

Reply from American Home Shield

Dear Darren, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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Traci Collins

For the first two years with American Home Shield, I received far more value than the premium I paid. The fact that they cover the appliances you already own regardless of their age or current value paid off for me.

2 years ago

Reply from American Home Shield

Traci, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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Bonnie Linville St Louis, MO

I really never had an issue with AHS or anyone that they have sent to the house. However, I've noticed that they charge you for the service call before the person even gets to my home. I assume that's because people don't pay it when they should?

2 years ago

Reply from American Home Shield

Bonnie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Bollipalli

The service is poor and they took 65 days to fix washing machine, it was bad experience to take clothes to laundry mart every week and spent $30. Still they didn’t give me any compensation for the money I spend and the time. The help desk not allowing to talk their manager or manage my to pass my concerns. Almost I callled 15 times to them to get resolved but they called me only two times. It was frustrating experience

2 years ago

Reply from American Home Shield

Dear Bollipalli, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Danielle Forbister New Baltimore, MI

I should have heard back by now on my repair/replacement but I haven't. The HVAC technician was great, very knowledgeable this time. He was the second technician this company sent out. He figured out what the problem was fast and efficiently, showed me what was broken and what he did to diagnose the problem. Then he told me they would need to replace my HVAC system. That was 8 days ago but I hand yet to hear from AMS. I even called 4 days after the technician was here but AMS said they didn't have the report from the company yet. They said they'd get it and call me back and that was 4 days ago and I haven't heard anything from the warranty company. I was told this is the best warranty company around yet they have shown me none of that. I will call them again today to try and get the order to replace my HVAC system since they have totally dropped the ball

2 years ago

Reply from American Home Shield

Dear Danielle, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 22nd, 2023

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Verified Customer

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Carolyn Hollister, CA

The technician was knowledgeable, friendly, polite, and personable. He knew what the problem was as soon as I told him what the dryer was doing. He had it fixed quickly and showed me the old part to explain what was wrong.

2 years ago

Reply from American Home Shield

Carolyn, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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John Lubbock, TX

A1 plumbing came right out to check on my main bath dripping leak and fixed the problem within 20 minutes! I am very please with the company and their two service technicians!

2 years ago

Reply from American Home Shield

John, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Pam and Bill Gilmer Arlington, TX

America home shield has always in the past been a great company until most recently. I have had a hard time even understanding the person I'm speaking with. Also have had issues with asking why I'm having to pay for something that is not in the contact as something they don't pay for. Then when they say it's there then when I ask for a copy of what they have they say we are unable to provide the information. I have been a customer of theirs for a number of years and now having multiple issues.

2 years ago

Reply from American Home Shield

Dear Pam and Bill, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 21st, 2023

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Verified Customer

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Kathy Las Vegas, NV

I have been trying to get my washer repaired and now I am on my third tech that cannot arrive until Sept. 21. I called in to cancel my plan and they really encouraged me to try one one tech to make an assessment of what is going to be what I think a lost cause. The last two reports claim that I "abused" my washer by overloading it. I have owned it for 7 years and it seems if I were abusing it, this situation would happen 7 years into it's life span. Why would it take that long to break if I were abusing it over the years. The bearings are gone and that's that! If I get another rejection, then I am canceling the plan. I have no use for it going forward for the price it runs yearly, anymore. I have been a client for 21 years and have 2 policies. One for a rental we own, too.

2 years ago

Reply from American Home Shield

Dear Kathy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Sep. 13th, 2023

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Verified Customer

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Taka Yasuda Irvine, CA

Some agents are not professional and not helpful. They are almost disrespectful. However, some are extremely helpful. It is hit or miss service. One year ago, I tried to cancel the service due to extremely unprofessional and disrespectful experiences with agents and vendor, but were convinced with an extremely helpful agent. I used AHS again lately, and I experienced a same thing. Helpful and extremely genuine agent and lying and disrespectful agent. I am considering to cancel the service.

2 years ago

Reply from American Home Shield

Taka, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 13th, 2023

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Verified Customer

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Stephen Houston, TX

I Like the ease of Svc call scheduling. Svc companies have been pretty good. I do not like the selectivity of what is and what is not uproot and or covered. The more expensive the repair or replacement the less likely. Obviously you are going to be granted coverage. Doesn’t seem exactly non-biased.

2 years ago

Reply from American Home Shield

Dear Stephen, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

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Michael Allen, TX

I contacted AHS and submitted a service request for my refrigerator. Response was pretty quick. The technician was friendly and knowledgeable. They ordered the part and came back and replaced it the next week

2 years ago

Reply from American Home Shield

Dear Michael, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Cynthia Miami, FL

I requested service on my H'VAC unit on 8/4/23, but so many things went wrong with the dispatched technician and my security company's analysis of whether the problem was with the HVAC unit or the thermostat, that my air was not fully restored until 8/25/23. However, AHS did their part.

2 years ago

Reply from American Home Shield

Dear Cynthia., We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Cathy R. Dallas, TX

If I hadn't inquired on our service through chat, I would never have known our case was closed because the part needed was discontinued. So, after the chat I called and spoke to the appliance replacement rep. She was very helpful. Explained the options well. But... Never received the email to make our choice of the options.

2 years ago

Reply from American Home Shield

Dear Cathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Grace Delatorre Irvine, CA

Customer service is great and the response to get a technician to fix my problem which was a leaky garbage disposal was fast and easy I would definitely recommend this company!

2 years ago

Reply from American Home Shield

Dear Grace, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Phoebe Florissant, MO

I was told my premium went up because of the many services for this year. I asked the question if my service would be lesser next year would the price go down? Didn’t get an answer yet. I asked because of what I was told which to me makes perfect sense.

2 years ago

Reply from American Home Shield

Dear Phoebe, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Chris Pineville, LA

2 years ago

Reply from American Home Shield

Chris, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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David Rost Riverside, CA

I liked that he was very friendly. And he was letting me know exactly what he was doing to fix the air conditioner. I have others come. And not say a word. Except what is wrong with it

2 years ago

Reply from American Home Shield

Dear David, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Val S

AHS is great in assistance in providing professional contractors to make repairs in your home. Currently, I'm waiting repairs on my AC unit I was told by the technician someone would call about a replacement part on my 34 yr old air-conditioning unit, so far its been 3 days and I've made 2 calls to the company and no one has responded back to me. I'm not blaming AHS, I realize its hot which is usually when air-conditioning malfunctions. It's 85 degrees in my home and I'm a senior citizen how long do I need to wait ?

2 years ago

Reply from American Home Shield

Dear Val, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Michael Simi Valley, CA

I am not happy with the appliance repair process or company. I sent pictures of my rusted dishwasher racks prior to them coming out. They said they needed to come out to evaluate. The technician said the racks would be replaced. Then I received an email from AHS that they would not be replaced because the technician said it was cosmetic only. There is rust in several places on both racks and based upon the amount of rust it is hazardous to my health being a cancer patient. If they knew they weren’t going to coot then why come out and charge me for the house visit. I find it very devious.

2 years ago

Reply from American Home Shield

Dear Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Christy Kennesaw, GA

I have been a customer now for 4-5 months. I have contacted AHS twice regarding appliances that needed attention. The thing that I am not happy with so far, is the amount of time I have had to wait for my repairs. It took 2 weeks to have my washing machine fixed. After the parts were already ordered and available, it took a week to have a technician come in and repair. I have a microwave that I reported first for repairs and Is not operating yet! Not sure If I will continue unless I see a change soon!

2 years ago

Reply from American Home Shield

Dear Christy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Shara Stevens St Louis, MO

I like my experience with AHS so far. I am a little concerned about some of the contractors they have contracts with and have such awful reviews/ratings. However, when I asked to switch contractors they obliged. To me, a company should have good ratings to able to be contracted out on service calls.

2 years ago

Reply from American Home Shield

Dear Shara, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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James Tong Boardman, OR

Customer service has always been excellent, professional and polite. Over the decades the price of the subscription has gone up as well as the co-pay. I am hesitant to renew after decades with AHS. Feels as if AHS is less responsive in fixing issues the right way, always doing it on the cheap or using second class vendors. Much more costly to me, but I would rather pay out of pocket and have choices, and to have it fixed or replaced with quality. — Not Amazing!!

2 years ago

Reply from American Home Shield

Dear James, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Carolyn Dickerson Denver, CO

We have had good service everytime we have to have someone out. heater was done to our satisfaction, after two visits, it has worked very well. The ice maker was replaced and doing very good.

2 years ago

Reply from American Home Shield

Dear Carolyn, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Nequoia Elsey Denham Springs, LA

Qualified, professional, and efficient trades were dispatched. I was pleased with their diagnosis and eventual treatment of the appliance problems that I had been experiencing.

2 years ago

Reply from American Home Shield

Dear Nequoia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 17th, 2023

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