American Home Shield: Read 34,891 User Reviews From Real Homeowners

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Verified Customer

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CaS The great

I love the constant coverage, but the new fee of $100 instead is one of main reason I joined the AHS since reitiring from the military, but unfortunately with the way the economy is going I have bee looking into other businesses who can provide same great coverage but it's affordable

2 years ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 9th, 2023

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Verified Customer

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Lady Goonlashay TN

I enjoyed my experience with American Home Shield. I was placed on schedule to have an electrician to come and look at my socket that my dryer uses and he fixed the problem in a matter of time.

2 years ago

Reply from American Home Shield

Dear Lady, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Sharon Middletown, NJ

we have been a customer for over a decade; In the past 5 years we relocate to NJ: Since the move the quality of business that been dispatched has hit or miss. One technician made my daughter feel very uncomfortable; with his verbal exchange with her, which i voiced to the company to send someone else; it was next to impossible for them to agree to send someone elese; another instance my ac broke; the company sent three different companies that all had different diagnosis; i called a company a friend recommended and it was a clogged filter; the first AHS HVAC service company wanted to replace unit!?! the last call i put in was for a furnaces, took two weeks to get job due to company not prioritize their customer: dispatch too todays, then it was weekend, then needed electrian to fix power, another week pass to dispatch another weekend passed and the furnace was fix two weeks after original call. during 35 degrees weather. seriously looking to find another company

2 years ago

Reply from American Home Shield

Dear Sharon, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Tillman Summerville, SC

Too long to handle break downs if they respond at all. I had to pay out of pocket for service over a week waiting and didn’t respond. I was told to repair out of net work & be reimbursed! Paid independent contractor the same day service and under 100.00 paid. Contractor didn’t want to do buisness with AHS and didn’t write a bill for them because of slow to be paid. Claim wasn’t paid by AHS. My garage door opener on the out side is faulty. Service wasn’t paid & I paid contractor out of pocket even trout it is under the warranty!! It still won’t hold memory and had to be reprogrammed a few times a month!!

2 years ago

Reply from American Home Shield

Dear Tillman, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Rodney Fresno, CA

They have always taken care of my requests, the only part I dislike is that most calls go to phillipines & they tend to not be as knowledgeable & or helpful as the onshore operators. Please change all calls to onshore.

2 years ago

Reply from American Home Shield

Dear Rodney, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Victoria Auburn, CA

I am still waiting for the rep to call me tomorrow regarding another company certified to get on the roof, for my likely vent problem ..the first did not have tat. The agent today sounded like she would follow through

2 years ago

Reply from American Home Shield

Victoria, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Clint TX

Hello, Both times I have used AHS I leave all information with the Sears office with the model and serial numbers of my appliances. They never have any of the parts to fix it when they arrive the first visit. They have to order the parts and arrive on the second visit close to 2 week’s after I call the issue in to AHS. If my Air Conditioner goes out ever in the Summer and it takes almost 2 weeks to fix, this would force me to cancel my service with AHS. Service has to keep a much better stock of parts to help the customer!

2 years ago

Reply from American Home Shield

Dear Clint, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Nella Bigelow, AR

I have had great success on repairs till my last request . I have put in a work order for gas furnace and I keep getting the run around that there is no one in my area . Fbr has worked on my issues before and did a great job . They are still in the area so not sure what is going on . It is 19 degrees here and I’m afraid my house will freeze and my tenants will move out .

2 years ago

Reply from American Home Shield

Dear Nella, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Chad Johnson Tulsa, OK

Overall, we’ve gotten more benefit than cost with AHS. We’ve had several plumbing issues and beside the $100 fee the rest has been covered saving us thousands of dollars. However, it seems some of the companies contracted are less than stellar and we have been without AC since August 20th. I have been frustrated with the communication and lack of information about this delay.

2 years ago

Reply from American Home Shield

Dear Chad, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your property address.

Nov. 2nd, 2023

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Verified Customer

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D Dem Charlotte, NC

For the most part, AHS is a good value. Unfortunately, my hot water heater leaked. I called AHS for ER service as my heater is in the garage, which I paid extra for ER service. AHS was unable to find someone so they advised me I could use my own contractor. We were out of town, but a friend knew a plumber who agreed to come over the weekend. When we returned home, the problem was fixed. I submitted my invoice and was then told AHS needed to approve the work/cost prior to repairs and they refused to cover the cost $1700. Still upset about that.

2 years ago

Reply from American Home Shield

Dear D Dem, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Heriberto Palm Bay, FL

the company circle that fix my water heater charge me $573.00 for the fix .The guy stay for 30 minute and part. cost between labor and part $200.00 they charge me $573.00 1000% more that company is to expensive for u customer.I feel robe by that company. The local company charge lest. or AHS DON'T CARE.

2 years ago

Reply from American Home Shield

Dear Heriberto, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Frederick Beadenkopff McLean, VA

American Home Shield replaced my entire Water Heater which I was assuming that I would have to pay more then the required fee for reporting a problem. Boy they surprised the hell out of me, Thank you AHS,

2 years ago

Reply from American Home Shield

Dear Frederick, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Brenda Belleville, IL

The guy that fixed leaking our roof did a great job! I wish they also had someone who could have repaired the ceiling that had fallen in underneath I had to hire someone else and it cost me way more money

2 years ago

Reply from American Home Shield

Brenda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Dave D Washington, DC

Honestly... claims are handled quickly and most stuff is covered. Every once in a while I'll have to pay more than the deductible, but that doesn't happen very often. Good company

2 years ago

Reply from American Home Shield

Dave, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Gail Eden Prairie, MN

The water heater wasn’t the problem. We had Apollo plumbing install a new water heater. They had come out two times to determine the problem. Apparently the problem is was the dip stick which they replaced two times and the water continues to run cold. I’m seeking reimbursement for the water heater. The plumber is coming back out after he contacts your company. Please advise how we can resolve this issue.

2 years ago

Reply from American Home Shield

Dear Gail, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Nancy

Have not received the check yet for the receipt I sent for a new clothes washer. AHS has always done what they said they would, so I am eagerly awaiting the letter and the check.

2 years ago

Reply from American Home Shield

Nancy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 31st, 2023

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Verified Customer

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Amelia Duram Jenison, MI

The repair tech was kind and thoughtful, he fixed the washer and it has been working ever since. I was happy that he showed up in the morning first thing as I had laundry to do. Thank you!

2 years ago

Reply from American Home Shield

Dear Amelia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Cathy Wheaton Compton, CA

I dislike the fact that your customers have to pay two months in advance in order to change a billing date many and almost all of my other companies. Don’t make you change your due date paying two months in advance. That’s ridiculous. That is my only problem with American Home Shield.

2 years ago

Reply from American Home Shield

Dear Cathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Bobbette Denver, CO

Fast response time when you have a problem, they get a company that is reliable and their people know what they Are doing. Very pleasant to work with We have American Home Shield. For several years! Good company!

2 years ago

Reply from American Home Shield

Dear Bobbette, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Fred Glendale, AZ

The whole procedure over the phone and the visit from the company went very well......... the young man took care of our problem and was very knowledgeable and courteous......

2 years ago

Reply from American Home Shield

Dear Fred, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Melissa Bradfield Eugene, OR

Service was fast and great. I'm not sure I really saved a lot of money, but I'm fairly certain I didn't pay more. AND the convenience of calling and having them come so fast to do the repair made it ALL worth it!

2 years ago

Reply from American Home Shield

Melissa, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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David Owens Hagerstown, MD

It took about 4 to 5 days for the technician to come out. I would have liked it to be sooner than that. Otherwise, the level of service was good. The technician was very knowledgeable and repaired my appliance. It was a good value having American Home Shield.

2 years ago

Reply from American Home Shield

David, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Joey Stephens Birmingham, AL

Microwave was not repairable AHS decided in lest than 30 seconds to replace unit and trim ring. No Hassle!! Glad I bought this policy, will keep it going!! You will NOT be sorry for choosing AHS

2 years ago

Reply from American Home Shield

Dear Joey, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Janice Roberts Seattle, WA

They were able to get a service contractor out here and unfortunately my appliance was deemed nonrepairable. Within a week the new appliance was ordered and put in and working great.

2 years ago

Reply from American Home Shield

Dear Janice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Debbie Browder Calumet City, IL

Overall Home Shield has come through with really good contractors to take care of our home breakdowns...some contractors better than others, but for the most part really good service.

2 years ago

Reply from American Home Shield

Debbie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Jef W Frisco, TX

I am disappointed that AHS is allowing the plumbing contractor to add excessive costs to the replacement of my water heater. $765 in my costs including up charges on city permit and $90 for foam insulation. This is a $1.78 foam piece that can be cut and installed in less than 2-3 minutes. Overall I like AHS but would like that AHS works on behalf of their customers to control the pricing of a repair like this. AHS has the line prices. Customers are held hostage when in need of hot water for washing and cleaning.

2 years ago

Reply from American Home Shield

Dear Jef, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Verified Customer

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Molly San Diego, CA

2 years ago

Reply from American Home Shield

Molly, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Guy Honolulu, HI

Overall great coverage and easy to work with Only downfall is that their prices keep going up, sometimes I was not aware and they do not give any discounts or lower prices; even if you are a long term customer.

2 years ago

Reply from American Home Shield

Guy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Lanre Ola

The service repair guy Steve was very knowledgeable and he was able to resolve the issues immediately the parts arrived. Very courteous and he explained the whole process and was on time too. Overall service from the insurance/ coverage was impressive

2 years ago

Reply from American Home Shield

Dear Lanre, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Teresa Salisbury, NC

So easy to use when something goes wrong, and it always does sooner or later. They always send professional people to work on problem areas, and make things so easy to get help. I tell everyone about AHS!!

2 years ago

Reply from American Home Shield

Dear Teresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Dena Phoenix, AZ

Their app is very user friendly. The service techs that AHS sent were always professional, respectful and kind. I liked that they offered a sliding scale to fit into any budget.

2 years ago

Reply from American Home Shield

Dear Dena, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Geri Romeoville, IL

The fact that he knew what the problem was immediately, ordered the part. However, because the problem still existed this part had to be reordered; which has been ordered. Just waiting for JD to replace the defected item

2 years ago

Reply from American Home Shield

Dear Geri, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Faye Austin, TX

AHS responses quickly but the companies they assign are over booked. It takes a week or more for their technicians to have the first visit and if there needs to be a return visit that takes weeks. AHS raised monthly rates without my consent .

2 years ago

Reply from American Home Shield

Faye, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Kelsey Mastin

Policy was paid for by the seller of the house. But I picked the company and have been satisfied with what they provide. It was easy transition and they were available immediately after closing if I needed.

2 years ago

Reply from American Home Shield

Kelsey, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Daniel Quijano Mesa, AZ

I like the extent of the coverage and the quick response. They have tried many times to dosclaim or exclude the coverage despite the clear contract language, taking up significant amount of time to correct them. Otherwise.fi e eith the service

2 years ago

Reply from American Home Shield

Dear Daniel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Ron Miller Lynchburg, VA

I appreciated the ease of filing a claim, the technician's responsiveness, and the resolution. It took a little longer than I liked to get the appliance fixed, but that's not the fault of the technician or the service.

2 years ago

Reply from American Home Shield

Dear Ron, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Anthony Glendale, AZ

The initial service was fast but the wrong water heater was delivered which caused a delay in hot water. The rep was honest and kept a good line of communication. However I am still awaiting the old water to be taking away and it’s been a few weeks now.

2 years ago

Reply from American Home Shield

Anthony, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Karean Wrightson Yorba Linda, CA

The automated service system is limited; doesn't allow a full explanation of the problem being reported. I think we had one occasion where AHS or the vendor allowed us to record (video) the problem being reported. I thought that was brilliant. But our last service call did not. Vendor showed up and fixed the original complaint but noticed another issue while he did that repair. But he completely ignored the new issue and said we'd need to make another service claim. That's b.s.

2 years ago

Reply from American Home Shield

Dear Karean, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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William

they responded very quickly,and got the plumber to replace the hot water heater but unfortunately, the restoration company Edge Restoration that came to dry out the walls and floor, tore everything out to let it dry, never came back to finish the job, it has been over 3 weeks since they were here, try to contact them with no answer! I would never reccomend them to anyone

2 years ago

Reply from American Home Shield

Dear William, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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Charlene

Stove fixed right away!! outlet fixed !! had mini split wasn’t happy with that!! charge difference price for Freon we checked different company and carrier was informed that we didn’t need it

2 years ago

Reply from American Home Shield

Dear Charlene, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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Dorothy Galesburg, IL

It's a little hard to communicate with the company itself. Once I am on with a representative everything goes wonderful. Such lovely people. Same with the service men that come to the house. Other than that I love AHS.

2 years ago

Reply from American Home Shield

Dear Dorothy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Evelyn Hayes Memphis, TN

Best warranty service. I have been pleased with every encounter we have had so far.I recommend AHS to my friends and family. Prompt, professional, and timely service each time I have called.

2 years ago

Reply from American Home Shield

Dear Evelyn, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Rupak Lohit

Multiple Claims, no issues at all and timeline to resolve is great too. Premium didn't go up either because it's business as usual for them for insurance coverage that covers things that fail on us time and again.

2 years ago

Reply from American Home Shield

Dear Rupak, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Tony Felix Katy, TX

I have been a client of American Home Shield for over 15 years covering 2 homes. The program works well, and I have never had any serious problems or complaints I would certainly recommend with no reservation Tony Felix

2 years ago Edited October 11, 2023

Reply from American Home Shield

Tony, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Amanda Sweet Santa Clara, CA

It’s my second time using the warranty company and everything was very smooth and fast and couldn’t have gone easier. Everyone was helpful and a good experience just like last time.

2 years ago

Reply from American Home Shield

Amanda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Alan Bourque Carlisle, PA

Takes too darn long to get a technician to come an diagnose the problem and EVEN LONGER to resolve the issue once ID'd! Additionally, replacing an item is nearly impossible. You'd rather repair it 5 times (which far exceeds the cost) before replacing. Makes zero sense and takes longer.

2 years ago

Reply from American Home Shield

Alan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 5th, 2023

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Verified Customer

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Debbie Waxahachie, TX

Great company and service. I recently recommended them to a family member who has since signed up with AHS. I only wish they offered a welcome gift when I signed up years ago!

2 years ago

Reply from American Home Shield

Debbie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Maita

I’ve been with American Home Shield for over 10 years. The companies you send out to do work on my plumbing is ok but for my appliances, not so good. The last service I requested for my washer did not go so well. They stated it was not due to normal wear and tear but due to overloading. The washing machine is 17 years old and in my opinion should have been wear and tear. Never the less, it was not fixed and I had to call the company to find out myself. They did not call back to inform me they could not fix it. The next appliance service request, I would like to have to have at least two to three companies I can choose from. Just putting it out there.

2 years ago

Reply from American Home Shield

Dear Maita, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 4th, 2023

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Verified Customer

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Ashley

I have only had to use the service twice in the 2.5 years I’ve had it but both times it was easy to navigate and the service providers I was connected to were able to get the job done.

2 years ago

Reply from American Home Shield

Dear Ashley, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Beverley Winter Garden, FL

I liked the service company person who finally arrived. It just took a little longer than expected due to scheduling conflicts on both sides. The service person was very knowledgeable and courteous. I would recommend them to anyone.

2 years ago

Reply from American Home Shield

Beverley, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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