American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Chad Fort Worth, TX

I have filed 2 claims since I have been a customer. On both times, American home shield has delivered on their promise. Problems I have had with my pool pumps have been handled effectively to meet my standards.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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Nadine Schneider Saint Augustine, FL

I have had mostly positive experiences with AHS, and intend to remain with them if possible. They seem very accommodating and ready to help. However, I felt that the vendor they used to replace my water heater was a total rip off. They want to charge $615 to replace a $500 tank!!!!!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Evelyn Brooks Tampa, FL

My mechanic was told not to purchase the original part recommend for my BMW X6, and had to wait a week and half calling AMS several times to get the manufacturer water required for my BMWX6. Finally after a few calls he was able to repair my automobile with the factory recommend parts.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Susan K. Henne Wheaton, IL

the first time the repair person was sent, he did not know the model of my washer - it took another week to get someone who did, he fixed it and the washer broke again - 3rd time around, the washer is working after 3 weeks of being without one

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 27th, 2022

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Verified Customer

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Kathleen M. Bartley

My first experience was good but my second call was not answered. I was told to find my own repair service which I havebeen unable to do yet I am billed for a service call when there has been NO service. The reason I got AHS was so I could get qualified technicians and not have to search for them myself. the authorization to locate and hire a technician by myself is useless and I can't do it. I should not be billed $125 for a non existant service call. The phone ladies are nice but they can only do so much.

3 years ago Edited October 27, 2022

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Vonda White Round Rock, TX

My garage door stopped working. I ordered a repair through AHS. When the tech got here to fix it he told me that none of the service or parts I needed were covered by AHS. I had to pay $400 out of pocket on top of my $125 deductible. I have the highest policy offered and it still didn't cover anything. It would have been cheaper to call a repair man directly. The repairman was excellent but in this case AHS was worthless.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Marsha Gold Encino, CA

Been dealing with the same dishwasher issue for 2 years and you gave sent several people to fix it. They replaced the strip twice and now it broke again. Each time they replaced it they come to the house twice first which means I have to take off work to wait for them . If you can't fix it, can you please replace it? Obviously there is a problem that can't be fixed. Thank you

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Jason Foster Helena, AL

We have been with AHS for 19 years. Every year the monthly fee goes up and so does the service fee. We recently found out, that a new customer can get a better plan for less money than the plan we have. We were told that we would have to wait until our contract was up and not renew it. Then wait a month and sign up for a new plan. Way to take care of your long time customers AHS!!!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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LaNora Godfrey Mason, OH

Experience with AHS and the vendor. I had to wait over a month for a repair because they were sending a vendor that was not capable of fixing my appliance. I had to demand they start asking the vendor if they repair this type of item before just assigning them to my job. I even called two myself and had to let the AHS rep know they did not fix my item and we need to find someone else. I felt like I was doing their job and was very frustrated as this was a major appliance in my home that is used on a daily basis.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Rick Barker Middletown, OH

I like how fast that the tech is assigned and the quick response I get when they are scheduled. However, I dont like the service items that are not covered when a replacement is needed

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rick, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

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Verified Customer

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Ravi Winter Garden, FL

American home shield is very professional company highly impressed with supervisor and customer rep I find right help at right time I recommended them best people in insurance

3 years ago

Reply from American Home Shield

Hi Ravi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Susan Knight Elkhart, IN

The time from when I phoned in the request, heard from the service provider, and he arrived was very expedient. He was able to look over the furnace and make the necessary repairs the same day. We were very pleased.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Verified Customer

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Sharon Bruscher Aurora, CO

Very responsive to our needs and got us a new water heater rapidly. The plumbing company was excellent. My only complaint is the large amount we had to pay out of pocket for labor and parts when we believed that American Home Shield covered everything.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Verified Customer

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Ellen Walker Columbus, OH

I was under the impression when I signed up many years ago, that the deductible was all I needed to pay for any repairs or replacements. Unfortunately, that was not the truth. As long as I have been making monthly payments my deductible should cover any services I need. I am getting a furnace and I have to pay out of pocket, so I am not sure why I have this service.

3 years ago

Reply from American Home Shield

Hi Ellen, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Stevan Lucas Rio Rancho, NM

Contractor was very professional and knew exactly how to make the repair in a timely manner. My only reservation to making a five star review is that the contractor did not repair the drywall that was removed to access the shut off valve that was repaired. The contractor stated that this was not normally included in a plumbers scope of work.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Verified Customer

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Rufus Carroll Birmingham, AL

I've had 2 service requests. One was great, the other not so much. When calling to address the issue there is no resolution or reasonable attempt to resolve the issue. I've twice asked for a supervisor and not been connected with one nor received a callback from a supervisor. Additionally there's no way to voice my concerns about this particular service provider. This means there's no recourse for the lack of satisfactory service and they're able to continue in this manner.

3 years ago

Reply from American Home Shield

Hi Rufus, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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NA Jacksonville, FL

They gave me quick response and handled everything in a timely manner. I did not have to wait too long for a representative to contact me. And it took less then a week to have someone help me.

3 years ago

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Kusum Vyas Houston, TX

There was some extra red tape in getting a kitchen sink faucet replacement installed, but I also had a shower faucet repaired and overall I had a good experience. The plumber that was assigned was very good and great to work with.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Juan Guzman Yuma, AZ

Response to service request was quick, receive email and text updates once service provider was assignedprovided contact info for service provider to contact directly. Placing service request was simple and hassle free

3 years ago

Reply from American Home Shield

Hi Juan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Benita Martinez Phoenix, AZ

American Home Shield is the best warranty company ever. I have been with them for almost 8 years and they have been awesome. They do what they say they are going to do. They are very professional.

3 years ago

Reply from American Home Shield

Hi Benita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Dianne Lawrence Shreveport, LA

They are professional and knowledgeable. When they arrive they are courteous and respectful. They have always solved the problem before they leave. I am very satisfied with their service.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Sharon Baltimore, MD

AHS responded quickly following my phone call however, the HVAC company assigned was overloaded. The good news is that the HVAC technician was honest and very knowledgeable, mg AC unit was repaired and running again in short order; very pleased.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Donna Wagner Elmhurst, IL

We had a good experience with our re-key technician but Alvarez Pools, who they sent out for our pool filter, seemed very shady. We had a second opinion who basically completely disagreed with their diagnosis and said that it sounds like Alvarez Pools was trying to scam us, and that AHS has called them out to give second opinions after Alvarez Pools many times. It feels like they are trying to get out of covering what should be included in the deal. Hopefully AHS will correct this after the 2nd opinion.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 17th, 2022

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Verified Customer

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Ronald L Jones Maple Heights, OH

AHS did a quick and good job having my microwave assessed and replaced. The installation did not happen because company that delivered would not hook up external exhaust. The microwave replacement had external exhaust as the original one did but the delivvery folks said "they do not do that" so I had to go through the expensive and time to hire someone who did.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 17th, 2022

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Verified Customer

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MARILYN LATHAM Sacramento, CA

This was my 4th call to repair the same problem with my Dryer. Fixed each time but eventually breaks again. I can't be with out a dryer for as long as it takes (3 weeks each time). I talked to 3 people at AHS and was hoping to get the dryer replaced. They said they could not replace as long as they can repair. I get that but for me it breaking every month or two and then not having a dryer for 3 weeks or more with 5 people in my home is redicilous. I purchased a new Dryer from Lowe's 2 days ago. Delivered today. I did not want to go that route but I can't trust that I won't have a working dryer over the holidays. I am disappointed that it turned out this way. We have been a longtime customer and have always gotten great service in other areas but the dryer put me over the edge. I do not think at this point I will be renewing my contract in January.

3 years ago

Reply from American Home Shield

Hi Marilyn, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Verified Customer

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VERNA F GLENN Tampa, FL

There is a huge gap between AHS and their contractors. I was immediately charged $100 to schedule an appointment, which would have been fine if they showed up in a timely fashion. Once here, the technician said he checked the system for leaks, finding a small pressure valve that was defective. The technician showed it to me then threw it out in my yard so I couldn't have it. I was then charged what I found out to be almost 2x the normal amount to add coolant. Two weeks later the problem reoccurred and I contacted AHS. I complained about the cost of the previous service but got no response on being gouged. They said the company they hired, Climate Mechanical was no longer affiliated and they would send someone else out at no charge. Then I was contacted by Climate Mechanical and they set an appointment, which they cancelled the day of and didn't reschedule. AHS has not followed up. In conclusion, it appears AHA has no effective network of honest contractors and no control, concern or pricing standards with the contractors they use. I was charged a total of $850 for 5lbs of refrigerant. All we ask is to be treated fairly, which we have not been, and to receive competent service and adequate follow up. I will contact AHS, hopefully they will get another contractor out here. I assumed when Climate Mechanical cancelled someone else would have been scheduled. It has been over a week and I've heard nothing from them.

3 years ago

Reply from American Home Shield

Hi Verna, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Verified Customer

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Mark Boyd Terre Haute, IN

AHS immediately responds to my maintenance needs. Very important is the fact that AHS seem to be contracting very reliable, professional service providers to diagnose and fix client's home maintenance needs.

3 years ago

Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Verified Customer

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Andre Kevin Wade Las Vegas, NV

The repair guy was very prompt and fixed the problem quickly . Then he left and I went to open the door and It wouldn't work so I called him and he came back. Come to find out it was the plug-in it was plugged into.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Verified Customer

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Nirmal Nandakumar West Bloomfield, MI

Any time we have had any communication it has been friendly and very helpful. We have been served very effectively and made to feel like we are real people not just a voice on the phone.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Christie Lyons Tulare, CA

On previous filing of claims the techs sent out were incompetent and/or AHS refused to listen to the tech when he repeatedly told them something couldn't be fixed therefore dragging out the process and causing me and my family to suffer by not having a fridge or a washing machine. The last request for dryer repair was excellent. The tech new exactly what was wrong , located the part in a timely manner and repaired the clothes dryer the very next day. I wish AHS would listen to its customers more and take us seriously.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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Verified Customer

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LAURIE SLOAN Fresno, CA

I rent my house. In the past month, I've had two issues with the AC unit and microwave. The regulator with the AC unit will need to be replaced. Why it was just "repaired" and not replaced is beyond me. It will be another $75. service charge.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Barbara Waco, TX

When I signed up, I was told that include was a free pre-season HVAC tune up. Ot was in writing with my account summary page in mt contract. When I cslled the first time to schedule, i was told it had not been set upp in my area and to call back in a couple of days which i did. Now the associate told me i was not covered. I asked to eascalate to her supervisor. He then told me the promotion was over and no longer available. I never received any dead lines and it specifically stated in my account summary it was included. The supervisor did not provide any alternatives and did not care if I canceled

3 years ago

Reply from American Home Shield

Hi Barbara, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Oct. 11th, 2022

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Verified Customer

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Reginald Johns Temple Hills, MD

AHS did a quick and good job having my microwave assessed and replaced. The installation did not happen because company that delivered would not hook up external exhaust. The microwave replacement had external exhaust as the original one did but the delivvery folks said "they do not do that" so I had to go through the expensive and time to hire someone who did.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 11th, 2022

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Verified Customer

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Thomas J. Betlyn Ellwood City, PA

I started having plumbing problems on a Sunday night and I reached out to American Home Shield and requested a plumber and paid my deductible that same day. A plumber did come to my home Monday morning and was only there a few minutes and said that someone from his company would call me later that day after they reached out to American Home Shield to discuss my problem with them though I had not been told anything about the problem. It was after 5 pm and I had not heard anything from the Plumbing company or AHS and so I called the plumbing company and was told that AHS would send me an email with information about what they were going to do to resolve the problem but after not hearing anything 24 hours later and being unable to use the bathrooms in my home I called a local plumber who came 24 hours later and made the necessary repairs at a cost of $2,400.00. This seems to be how AHS deals with issues that can't wait to be fixed. AHS knows the homeowner will resolve the problem and pay for the repairs which makes having this service just another added cost to me.

3 years ago

Reply from American Home Shield

Hi Thomas, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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Verified Customer

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Susan Barnett Kyle, TX

When an appliance is not working or old I think sometimes it is better to replace it quickly rather than spend hundreds of dollars trying to fix it. If they don't wanna pay for the whole thing they can give at least an allowance towards it six

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 10th, 2022

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Verified Customer

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Cynthia Howlett Cherry Hill, NJ

At first I was getting the service I felt I was paying for.But once I got connected with Ms S everything went great. She responded to my email and called back when she said she would. She made me feel like she wanted to help me and that's the service I pay for.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Cozette Hodo West Chicago, IL

AHS is always prompt to assist, and helpful putting in requisition orders in a timely manner. Very helpful, and professional. I've been very satisfied with my service, and have recommended to several people.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Kirsten Hildreth Derby, KS

They were quick with my incident I had to call after things were not repaired back to full working status. And they were very quick to get the company back to me and get my hvac working correctly.

3 years ago

Reply from American Home Shield

Hi Kirsten, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 30th, 2022

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Verified Customer

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Shirley Ballard Dallas, TX

Because you still owe me 100.00 for a service i paid twice for a pipe leak and never received my refund. I paid within 2 days of service. The parts had to be ordered and i thought i had to pay again because the tech came back once the parts came in.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Smith Orlando, FL

There were two occasions this summer when we needed a/c service and they could not get someone out for several days. I explained that we have two very fluffy dogs that could not tolerate an un air conditioned house but they were very unsympathetic and made no effort to try and get us a quicker appt. I ended up calling my own a/c contractor who came the same day and I paid out of pocket.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Felton Morris Oklahoma City, OK

There is a competition AHS & the contractors. Contractors have become salesmen. Contractors do limited repairs knowing there is still a problem. I've had contractors throw parts that AHS bought for the repair drown in the trash over the years with AHS.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Jacie Gulack Hampstead, MD

I've been very satisfied, but I needed my microwave replaced and the model they selected didn't match my kitchen. I opted to purchase my own but had no idea they wouldn't help me in arranging the install. It's been a huge hassle, but overall, it's a good company.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Amanda Alvey Port Tobacco, MD

Jackie C, a rep in your appliance dept, was OUTSTANDING. She was extremely helpful and courteous. Unfortunately, your other reps were lacking in knowledge and yawning on phone calls. Complete unprofessional conduct. Again, Jackie C, was the one who helped me the most.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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ARM Tampa, FL

The technicians that were sent out were quick and efficient. 1 st tech recommend replacement of the dryer vs the cost of parts necessary for repair, 2nd tech sent out because they needed a 2nd opinion because of cost. Well parts got ordered and a month later parts were still on order and finally American Home Shield stepped up and offered a replacement option. Service was good, it just took to long for a resolution on this appliance. I had a previous appliance that failed and the service was very quick and efficient.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Sandra Fortner Louisville, KY

I filed a claim regarding furnance and company that was selected by AHS - Fast Response Heating & Cooling were terrible! This company has had awful reviews from customers consistently and understandably so as they are awful. Even after multiple complaints to the company's owner and AHS. I do not understand why AHS still continues to use them as a vendor? That alone has made me question if I want to continue with AHS.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Alecia M Barnett Redding, CA

It took them a long time to conact me back to replace the product. They did not try to contact me for re-placement , I had t contact them a couple of ti9mes, however once I contacted them they representative move the process along.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 27th, 2022

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Verified Customer

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Megumi Elkins Sylmar, CA

Out of three appliances request, only one was completed successfully.One was declined unceremoniously and perhaps fraudeulently ie the frigde! The main issue the HVAC with duct work was not honored after been dragged out for months and after i have invested my own money to make sure i get repair done! i already paid for the first part of the repair by self and the second part the vendor refused to come back after giving flimsy excuses a nd wrong diagnoses for over months. AHS is aware, read the notes! Even then i was given the go ahead to do repair by your rep as vendor refuses to come back and i paid $602 for it and i am yet to be compensated, yet you want to keep charging me monthly without doing your part

3 years ago

Reply from American Home Shield

Hi Megumi, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 23rd, 2022

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Verified Customer

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JOYCELINE SMITH Port Saint Lucie, FL

Your customer service department needs help. You have the worst customer service I have ever dealt with. They like to make sure that you don't take surveys by staying on the phone line so you hang up and don't give them a rating. If you don't hang up they will call you on another line to try to make you click over and not get the survey or transfer you to a voicemail. I have had this happen at least three times. You need a different method of getting customer call ratings cause the current method you have is garbage and flawed.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 27th, 2022

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Verified Customer

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Ani Sacramento, CA

because i have been having problems with my refrigerator for some time until it finally went out all together and i lossed everything in it the freezer too hundreds of dollars of food that i had just bought and i don't have the money to go buy more right nowthey should of at lest reimbursed me for some of it there are other home warrantys out there that do

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 27th, 2022

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Verified Customer

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Philip Burlingame San Antonio, TX

The electrician you all was very patient and allowed me to watch him work all the time he was in my home. The ceiling light in my kitchen is running fine now. Would I use AHS again?? Yes!!

4 years ago

Reply from American Home Shield

Hi Philip, We appreciate your feedback and hope you continue to enjoy the resolutions that our contractors provide!

Sep. 20th, 2022

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