American Home Shield Reviews

Piece of mind is a wonderful thing. With that said, it can be a slow process getting a service call scheduled, technician out to the home, diagnosis, approval for repair or replacement and resolution of issue. When you're working FT out of the home, scheduling appts that don't require you to leave work early is difficult. If you work from home or are retired, it's not an issue. You have that with any service call but getting someone out within a few days can be more difficult with American Home Shield. They have a limited number of providers in their network and you must use them.

I’m had a terrible time with the contractor, AIRSMITH PRO. After an initial visit they would not not call me to setup a follow-up appointment. Their voice mail is full and there is little transparency on the part of AHS. I am told that AIRSMITH PRO has been called and emails sent but there was no change for days. An AHS supervisor called and told me he would call me back and nothing. I have asked for a new contractor. I was told to call today after 4 hours. I called. No change to a get better servicer. Now I am waiting for the same, original contractor AIRSMITH PRO to call me rather than getting a new company assigned and coming out to my house. My air went out 7/3. I FINALLY just got a follow-up appointment for July 18th. There must be a way to switch out contractors when the initial contractor is unable to handle the work load. I am quite upset and this opinion reflects that. I just recently had excellent service for my refrigerator. The contractors need to be better vetted!

This warranty company is not consistent across the board from the very beginning we had to stand our ground on the promised quote and the package amount. This company has lied about what they provide, I also just spoke with a representative who refused to allow me to speak with the cancellation department IF I was only canceling the contract TODAY is the only way she can transfer my call. This company has contracted with unprofessional vendor and due to the few contractors to choose from we did not have much choice when our hot water heater went out AHS sent out a skeptical unprofessional plumber. We waited til the day of the end of our contract to renew it because we received a $200 off offer as long as we renewed by 4/30/23 which we spoke with an agen assured us the $200 coupon would be taken off the 825.00 with the total being 625.00 we paid it in full and July we have received an unexpected bill of 200.00 deducted automatically from our checking account. In our eyes this is fraud and deception. Should this matter not be resolved within the next 48 hours. We will have to take legal action as well as file the complaints with the proper legal entities. Mr and Mrs Davis

I have always had good experience with situations that have come up with my house as far as air conditioning and heating and have had it repaired in a timely manner with very professional customer service

American Home shield Is good value There are no issues with quality and their vendors are trustworthy. Customer service is excellent however sometimes it takes too long to get things fixed.

The company assigned, called when they said they would and followed through in a timely manner to confirm an appointment time. When they came they were knowledgeable and got the washer fixed quickly.

I sent an Email and no one has responded. I've been without a fridge for almost a month. The repair man came out and said it was fixed but it wasn't took them almost two weeks to get back this Thursday. I'm also a real estate agent and small business owner. I would like my 70.00 dollars returned due to the inconvenience and the amount of time i have to be away from the office.

LIKED THE WHOLE EXPERIENCE. THE TWO YOUNG MEN WHO CAME TO MY HOME WERE LIKE FRIENDS. VERY KNOWLEDGABLE AND EASY TO UNDERSTAND. THE QUALITY OF THE SYSTEM THEY INSTALLED IS EXEMPLARY!

Quick response. Reliable plumbing service sent to my home. Friendly and professional. Explained everything to me in terms I could understand. AMS is a lifesaver in terms of money saved and people I can rely on. Tahnk you

I have been with multiple home warranty companies over the years and AHS is by far #1! No fine print where a yearly maintenance checkup is required to keep their warranty in full force.

We've been customers of American Home Shield for over 10 years and for the most part we've been happy with their service. But they need to do a better job at selecting the vendors who service our home. Right now we have been waiting for an air conditioning company with reviews on Google and Yelp at 1.9 and 2 because of their crappy service. We've waited all day from 8am to 12noon (the window we were given) and no one showed up or called. I blame AHS for not vetting their vendors better. Now we are considering looking into a different home warranty company at this point. AHS is very hard to get a hold of by phone when there is a problem and when you do, it's a very low level person who cannot do anything but apologize. When we asked for a manager to call us back, we were told they couldn't do that. Someone in management should ALWAYS be available to speak to their paying customers.

Immediate assignment of a qualified contractor. Website is good but usually can also speak with a representative within a very short wait. Uses very qualified contractors who are very responsive to requests for service.

We just bought a condo and in the 1st month the refrigerator stopped working. We called AHS and they set up a repairman that came out and fixed it for just our deductible. Glad we had it

Over the course of the years we've had a home warranty with them, we've received quality customer service and good contractors coming to our home to help with servicing and fixes on our appliances and other issues. This last time we used them was no different. Thank you!

After calling AHS to put in a service request a service provider was immediately assigned to make the repairs to my A/C. Very quick response from that provider that I had used before.

Not what they used to be. My parents had AHS decades ago and were always happy with them. Now claims are rarely covered. You pay your monthly premium then make a claim, pay your $100 deductible and (most of the time) AHS sends a "bottom of the Barrel" contractor out. Then the contractor tells you AHS will not cover it. Example: Had a toilet that was rocking and leaking. Made a claim; paid the $100 deductible. A plumber came out said He thinks the flange is broken but AHS won't pay for him to pull the toilet to verify that its broken. Contractor tells me He will pull the toilet and fix it for $450. Called AHS second plumber comes out, looks at the toilet, calls AHS and says that AHS will not cover it. I told this fellow the runaround I was getting from AHS and he actually felt bad for me. He pulled the toilet fixed the flange which stopped the leak. (He did it because he was a good man with a conscience.) I kept his contact info and will go straight to him with plumbing issues next time. Example: Microwave stops working. Made a claim, paid $100 deductible. Electrician comes out. Says that he thinks the Microwave may be a "counter top" model which was built in to my kitchen but he cant tell without cutting away the trim around it... Yep... you guessed it... AHS will not pay for that. I have other examples but am not going to invest any more time with AHS. Two properties covered by AHS for 3+ years. I'm going to cancel.

I called AHS and got a call from the contractor they assigned the same day. He scheduled me for the next day, showed up on time and completed the job in a professional manner. Great job all around!

Very easy to deal with. Prompt service. The service person who came out was very professional and knowledgeable about my dryer. I am extremely glad I decided to join AHS. Should have done it years ago.

We have had very good and very bad experiences with American Home Shield. Some of their repair companies concoct false information about the situation in order to exclude the repair from coverage. However, some of the repair companies are excellent. It’s luck of the draw.

I have had AHS on two houses for many years. Anytime I have had a claim, even if there was a problem with the vendor, AHS made it right and got the problem solved. I would recommend AHS for a home warranty.

I would recommend going to the bottom of the review as to how customers can better navigate AHS in getting competent contractors in their area. First the bad... namely the contractors and NO option of recourse for AHS customers through AHS. The conclusion drawn is that AHS does not adequately protect its customers from shady contractors and puts the bulk of responsibility on the customer while also making a killing off of the customer for sub-par contractor service. The good... Customer service is great, although it seems that there is a disconnect between customer service and the actual policies that serve the customer. Bottom line: I would rather pay a higher premium to AHS to actually have reputable contractors who would fix the problem the first or second time, not try to beat the clock in their shady repairs and practices. - Contractors are NOT required to leave a record that they were there, what they did and what they claim would be what they would submit to AHS. TOO MANY TIMES has a contractor came, made it worse or have done no work, left no paperwork or refused to, told myself or family that they would be back or that they were to submit a claim that is accurate to the conversation that was had, only to submit a fraudulent/false claim that then made it uncoverable by AHS. Examples: 1. Contractor created a gas leak in which the city of Oxnard had to come out and turn off gas days before Thanksgiving, NO RECOURSE WAS AVAILABLE through AHS, claim submitted by AHS contractor claimed it was our fault. The gas was not working, the contractor used pliers to force it open causing more damage and a gas leak, contractor promptly left said he would be back only to submit the false claim to AHS. Eventually got to escallation team, only to find out AHS doesn't help its customers but puts sole responsibility on them to pursue legal action against contractor themselves. Back and forth revealed that AHS defends its contractors, despite hundreds of bad reviews with all similar circumstances and outcomes for its customers. I ended up paying more than 1k for repairs and a new stovetop and had to fly out myself across the country to take note of all the damage. 2. Plumbing. They came out to home in Ohio didn't fix a leak, several times. Called them out and spent many hundreds of dollars for them to fix a leak under a bathroom sink. In addition to paying and making formal requests, I've called them serval times on my own, close to 8 times. Finally a manager came out and fixed the mistake that a particular contractor made in less than 10 minutes. I had to deal with the water damage on my own. No recourse available to me other than the suggestion I myself must take legal action against the contractors and not whom they represent, AHS. 3. Leaking tub facuet. Again, made appointments several times, hundreds of dollars down the drain, literally in water, time, and payment to AHS. First by AHS contractors, different ones came out, repairs only lasted close to a week to two, causing me to have to open more tickets and spend more money. Eventually I payed out of pocket for contractors not in AHS network and not through AHS, the repairs were costly and it lasted a few months. Eventually the leak came back and I replaced the faucet myself for a total of 80 dollars. Wasted money, water, time, water damage (because one AHS contractor was really rough with the piping that it broke a pipe in the wall, seemingly fixed the issue, turned on the water, and my first floor was flooding)... needless to say I do NOT have faith in AHS chosen "certified" and "vetted" contractors. 4. HVAC. I haven't had heat or AC since December, the cold snap in Ohio. Made several, several appointments, many hundreds of dollars down the drain for sub-par "vetted" and "certified" AHS contractors to "fix" the HVAC. The contractor closed out the ticket, but was comming back for repairs, because I kept calling within the alloted time of a week. They pushed the upgrade plan from AHS for a new replacement on MY DIME instead of reporting clearly that the system must be replaced to AHS. I declined and opted for repairs until AHS said it's time to replace (that was stated by the OWNER of the contract company)... repairs rather than reporting to AHS that it was needed to be replaced. I got other contractors on my own dime to evaluate the work and it was not good, clearly doing more damage than good, almost causing a fire with exposed and frayed wires. The contractor was adament that they would NOT report the system needed to be replaced and instead it was AHS to decide after numerous repairs that it would need be and that AHS customer service didn't know what they were talking about... AHS customer service told me it required that the contractor clearly state that it needed replacement to which the contractor declined several times insisting on his tale of events. AHS customer service said they would get in contact with the contractor and get back to me, weeks later, I have not heard a whisper. I eventually again... forked out a huge amount of money for a new system to replace the old one because of the incompetence of AHS and the contractors... and unfortunately their inability to leave any papertrail OR even admit any fault in the process. At this time, I do not view AHS favorably, but insist that they make simple policy changes to protect their customers. The good: There are a select few contractors that were helpful, honest and expedient. To them I've left great reviews. They deal mainly in plumbing. If you can follow the recommendation below and secure a good contractor, it is well worth the money, especially if you have an old home or the construction and components were shadily put together. Luckily, contractors are friendly and they show you what they're doing, I learned from the contractors many many visits to ultimately do a lot of the repair work myself when (not if) the problem arrised again, saving my time and money. My biggest recommendation for customers is to call AHS customer service (avoid the portal) for the particular repair that they need and ask for who are the contractors in their area while on the phone, otherwise it will automatically be assigned. The representative will almost always entertain the customer in holding for the customer to quickly look at google reviews of each contractor and then they can select the lesser of the evils. Or get the list/options for contractors and the customer can call back after researching google reviews. Above all else, if you can, get written records from the contractors when they do work, as much information as you can to protect yourself if you need to go the legal route and sue the contractors. Be well versed in your contract in AHS as they can also be held liable. From my understanding the contractor is paid a portion of the premium you pay to AHS, incentivizing quick trips and cutting corners. You may negotiate with the contractor so that the customer may buy parts needed (I did with the shower faucet) and they perform the labor. Out of the 100+ dollars AHS charge you, the contractor must sometimes use that 100+ dollars to buy parts, diminishing their payment for the job... Crappy situation. But 100+ dollar charge and an 80 dollar part is much less than the alternative of 300+ dollars in a quick fix from a contractor not in AHS. Ultimately, you must learn to how best to play the game to save money and be aware of the stupid tricks some of the contractors pull... AHS policy unfortunately sometimes ties their own hands in situations. If you can navigate the "game" with stupid rules, it is well worth the money.

american home shield always come out and review your problem and try to fix,I being with american home shield over 15 yrs.some problems they can't fix .. they will let you known whats cover

Used AHS for issues I had with my oven. Ordered repair through their website and had a serviceman out the next day. Only needed to pay minimum fee for repair. Great service!

All repairs are always handled by a professional company for each particular request. We are very pleased with American Home Shield and the businesses they use to handle requests.

Opening an incident is easy. Their vendors are of good quality. Support is useful. I only wish it had more useful features for landlords, such as allowing for tenant contact info, and making it easier to manage contracts for multiple properties.

AHS does not always choose effective service providers. I have been waiting in excess of 48 hours for a scheduling call from a service provider. I called AHS back to report this and they assured me I would get that call today. The office for that service provider is now closed for the day, so we are past the max of 48 hours. …in the meantime my A/C continues to be non-functional.

AHS has followed thru on every promise made since I signed up 15 to 18 years ago. I am having trouble completing this survey because I have changed my e-mail address since signing on.

Prompt assignment of appropriate technician to my case. Follow-up to make sure Company assigned had made contact with me arranged an appointment. I am thoroughly satisfied so far. Money well spent. 🙂

The company sends sub-par repair people to fix equipment. "Fix it" well enough to last past the 30 days then it brakes again. When we get actual highly qualifies people to come they point out how the other repair people did awful work. Example, after paying over 400 (100 esch visit) to get my refrigerator repaired. We finally got AHS to send out a different repair person. That person said the refrigerator should have never been repaired from day one. It should have been replaced. In the mean time I had to continually pay 100 each time I requested a repair person to come out. This does not include the 100's of dollars of food that we had to throw out each time it broke again. Nor does it include the time spend leaving work so the person could come out order an unneeded part, come back 3-4 weeks later when then part was in and put in said unneeded part. A second example is my dryer. The very low qualified repair person has been out 3 times to "fix" my dryer. ($100 each time). Each time he would replace one part. It would run for 45-60 days then break. This last time we requested a new person. That person came out and said we actually need 4 new parents and the ladt part that was just replaced us already damaged because it was not installed properly.

I like the way you’re always able to reach costumer services. They send out help as soon as they can! Never had any issues with them, they always send somebody that knows the job, and get it done right the first time!!

I haven't had my dryer repair finished yet. The service tech has been to my house four times so far with a 5th appointment set up for next week. Needed to get another part. My dryer hasn't worked for a month. I can review better when service is complete. thank you!

Service has been very good. There has been a 3-7 day wait for service, but once it's done, we have been pleased. Currently disappointed that a payment agreement made several months ago has not been honored by AHS. If you will look at the call record, you will see the several calls I've made to follow-up on this issue. Thank you.

Having American Home Shield gave me peace of mind knowing should any of the house-hold items covered had a problem, it would be met with either a necessary repair or replacement at a fair and reasonable price.

AHS has always come through for us. The latest was replacement of a washing machine without any cost to me. When they say if they can’t fix it they replace iit they mean what they say. Worth the service cost.

Anytime I have called with an issue it is taken care of instantly. All the companies have been terrific!!! Love American Home Shield, gives you piece of mind knowing you are dealing with professionals.

The technician was professional and friendly. He kept us "in the loop" with phone calls. The parts arrived on time, and he returned to complete the repair when he said he would. Thank you!

AHS has been very professional and prompt with their service. All the contractors they've sent to my house have been professional, courteous and prompt. Our issues were resolved quickly.

Honestly at this point it’s getting a little frustrating. I’ve had an open project for over a month and haven’t heard anything from AHS or Whitney services which is the service that’s supposed to be fixing my A/C. We tried to take care of things before it got real hot, but it’s still not dealt with, nor has there been any communication, and it’s getting hot in my home with my family. Hoping to resolve this soon.

I like it because it helps me get my applications repaired with little our of pocket cost. I don't like how I get charged $20 more then my original payment every month and not be told why.

First. With so many local companies to choose from, AHS sent a company who is not rated by the BBB any longer with an F rating. Second. It took over a week to be contacted. Third. The repairman was discrediting another company who told me that I needed to have my AC looked at because of the noise it was making. Fourth. He said that my AC only was 9 years old and I "should " get at least 15 years out of it. He heard the noise, but said it was because it didn't have a compressor heater and needed one, which he installed. Fifth. Since he installed it, the sound never went away, but now my thermostat is acting up and occasionally my lights dim momentarily as the AC comes on. Sixth. Afterwards I attempted to contact the technician who never returned my calls. So, finally Seventh. I still have a problem and would like a second opinion from a BBB registered company who can let me know "if" anything can be done to resolve this before my unit possibly just stops working.

For this service call everything went very smoothly and quickly. The tech quickly assessed that the freezer/fridge would need to be replaced, and one week later (one week!) we'd ordered the new fridge AND it was installed.

I love the peace of mind that most issues will be covered. However, there times when services are needed immediately, such as A/C goes down in the middle of Florida’s summer, when we have to wait sometimes a week before we get someone here to fix the issue. I wish you had some way to identify emergencies.

I love this company, whenever something goes and I report the issue they jump right on it and in a matter of less then a week the issue has be resolved. I have recommended to all my family, friends and neighbors!

I have been a member with american Home Shield close to 10 years. I think its a great warranty program. However, annually they need to speak with customers to keep them totally aware of their coverage. Specifically, if they can increase coverage for a minimal increase and how benificial it would be overall would be helpful.

I give AHS 4.5 Stars for the following reasons: 1. It saves you money and headache, 2. the high quality of the techs/vendors they provide are good, 3. the parts provided for repair or replacement are excellent, and 4. the swift no-hassle approval process.

Placing a claim is very easy and I like the companies they recommend. Customer service, although a little difficult to understand with language barrier, is usually very kind and helpful.

I have been a customer of American Home Shield for a long time and all I can truly say is that they are a dependable company, they are their when you need them and I would not take anything for them.

The contact with American Home Shield was excellent. The company that was assigned to me was prompt with contacting me and setting the appointment to determine what the problem involved.

The technician was very professional and very knowledgeable when it came to the products. I would definitely use the Best Company team in the future and I would recommend them to friends as well.

My washing machine broke on May 25 and I put in a service request. Today is June 27 and I still don't have a washing machine to use. The appliance repair company needs to order a part that won't be available until August 5. I cannot wait until that date to have a working washing machine and requested a cash out for my washer on June 17. I have not received any notification from AHS as to the cash out amount. I've placed 4 calls to customer service and have received 4 different answers about when I can expect resolution to this problem . As I type this review, I am once again on hold with AHS as they verify with the appliance repair company the expected arrival date for the needed part. To say I'm frustrated is an understatement!