American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Verified Customer

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Monica Milan, TN

The peace of mind and service is beyond compare. Each company who has been previously dispatched has been the best; absolute professionals. We're on a fixed income and having AMERICAN HOME SHIELD has truly been a Godsend.

1 year ago

Reply from American Home Shield

Monica, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Barbara Shockley Basile, LA

We have been a member for about 504 6 years. It very easily worth the membership. All our claims have been settled and the pros they send out have been worth it. I recommend AHS to anyone who has a home.

1 year ago

Reply from American Home Shield

Barbara, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Jim Murray Grants Pass, OR

They get to the problem right away, if the first contractor cant fix it they allow a second to try, if they cant fix it they pay to replace the item (prorated), always seems to be fair, been using them for many years.

1 year ago Edited June 16, 2023

Reply from American Home Shield

Jim, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Joel

Love the plan but from initial service to approval time to actual work to repair takes longer that we expected The company that help us with our AC was top notch. No complaints with them. They were friendly and effective Thank you Moreno plumbing and Heating awesome job.

1 year ago

Reply from American Home Shield

Dear Joel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Tanya Ramey

AHS promptly responded to my online request for plumbing services, and a contractor was immediately assigned. The contractor was personable and professional and swiftly identified and resolved the plumbing issue.

1 year ago

Reply from American Home Shield

Tanya, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Sandra Moyle Pawleys Island, SC

The response time is good, the repair people are professional and courteous, the work is generally good ( although I’m currently coping with a repair I that failed). I don’t think it is worth the cost because I’ve paid thousands of dollars for the warranty for the last decade but have never needed to replace anything major. The $75 service fee is nice for repairs and parts replaced but I’ve paid quadruple that amount in yearly payments.

1 year ago

Reply from American Home Shield

Sandra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Kathleen Marie Teson

I dont mind the $100 dollar fee for repairman to make a service call , it seems like a fair price. The last three calls were good, technician explaining the problem & possible resolution. Each of them were professinal, respectful and friendly.

1 year ago

Reply from American Home Shield

Kathleen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Livia Indianapolis, IN

Representatives speak from a location with a lot of background noise. Representatives deliver a standard speech/ response to questions that most of the times do not answer the question customer poses. Many representatives do not speak a good English and are hard to understand. When requesting the card number to place payment, not all representatives disclosed they would pause session recording for my safety.

1 year ago

Reply from American Home Shield

Livia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Val Honor

So far things have been fine. I had no say in choosing AHS. I was in escrow when AHS bought out One Guard. One Guard covered Water softeners, AHS does not. One thing I don’t care for is when a service call is requested I have no say over what company is dispatched. I wish I was given a choice so that ai could vet that company. See what their overall ratings are

1 year ago

Reply from American Home Shield

Val, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Tyce Bell Bel Air, MD

The customer service is difficult sometimes because on the initial call it is usually someone in another country and they don't always understand what you are trying to communicate to them.

1 year ago

Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Douglas Los Angeles, CA

I'm very disappointed with AHS. Their insurance coverage is supposed to replace comparable value of appliances that have to be replaced. However, they nickel and dime you to the extent that you eventually have to settle for much less than actual replacement value. They are very typical of many insurance companies that wear you out about paying for fair market replacement value. If they continue to operate like this, they will end up losing customers. Additionally, they hire customer service representatives with very poor English-speaking skills. Consequently, it is very difficult to understand what the customer service individual is saying which is very frustrating, as well as it wastes a lot of time.

1 year ago

Reply from American Home Shield

Hi Douglas, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Steven Schrater

I was worried that i may have to buy a new washing machine. I was very happy to know that my recent purchase of this American Home Shield plan covered the repairs and all i have to pay was my deducible.

1 year ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Steve Young Kingwood, TX

I requested services because both of my dishwasher racks were rusting in a total of over 20 places. The service was promptly scheduled. The service was approved and after awhile the racks were installed. Great outcome!

1 year ago

Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great revieew and look forward to working with you again soon.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Carla Olive Branch, MS

AHS has always been responsive to my home needs and repairs. They stay on the phone with me to first try and troubleshoot the issue and then find a contractor in the area to come immediately for repairs.

1 year ago

Reply from American Home Shield

It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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James Forney, TX

Take to long to get a live on the phone. I have two a/c condenser when I call for repair The The technician refuse to check the other one. He says you have to get authorization from american homeshield. Why can’t he check all units while he is here without charge? It is obviously a ploy to get more money out of the consumer. Inconvenience and a waste of time .

1 year ago

Reply from American Home Shield

I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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Louise Yuma, AZ

They had a company here in 24 hr, witch was a big deal I live in AZ and it was my air I had problems with . 100 degrees out side 90 in side I need help fast and they were right on it.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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David Snyder Coraopolis, PA

Bast HVAC was great. Jim, the technician explained the problem and fixed it. I also found the furnace has a small crack in the heat exchanger. He gave me a quote with a good price. He also explained home warranty will only replace the furnace with the cheapest one of the same size.

1 year ago

Reply from American Home Shield

David, We are so happy that you enjoyed your experience with us! We appreciate the great revieew and look forward to working with you again soon.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Kevin New Braunfels, TX

the original contractor did not repair correctly so I requested a refund of my fee which was done and scheduled another repair, done by Sears which found the part needed to be replaced.

1 year ago

Reply from American Home Shield

Kevin,
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 26th, 2023

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Verified Customer

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Marie

Our monthly payment has gone up more than $20/month in the last year, and that is after several years of going up a few dollars each year. We have been customers for many years, with AHS coverage on two houses for several of those years, and we have had minimal claims. We just paid $350 for 3 service calls this month: our kitchen sink was snaked, one running toilet fixed, one toilet adjusted, and an exhaust fan “looked at” but deemed “still working”. We had our fridge ice maker looked at on May 3rd, but are still waiting for you to ship the part to Able so they can install it. I am not really happy right now; considering we will pay nearly $900 in monthly amount this year and the $350 in service fees, that is a lot for the minimal fixes we received.

1 year ago

Reply from American Home Shield

Hi Marie, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

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Verified Customer

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joyce gaines Hot Springs Village, AR

I've had AHS for 23 years. They've replaced a couple of hot water heaters and provided small repairs. But when my 30+ year AC needed to be replaced, all they'd do is continue to band-aid it...for months and months. Finally, due to chronic lung issues, I had to pay over $7,000 for a new unit and AHS only reimbursed me a couple of hundred. (Without a dependable AC unit, I'd likely end up being hospitalized. Lung patients don't fare well without AC in the heat of the summer in Texas.)

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Jack Vo Orlando, FL

It’s a hit or miss. Sometimes, AHS is fast and other times they are slow. One time they denied wrongfully my service request. My refrigerator door rubber seal is broken and leaking air, and they said it’s not covered by the contract. I pointed out in the contract it covers all parts and components of a refrigerator. AHS said a rubber seal is not a part or a component (!?!?) the only choice left to use mediation but it would take too much time of mine.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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T New York, NY

They were responsive to my latest call and got a contractor on immediately, who was reliable and efficient. On a previous call, they had assigned an untrustworthy contractor and wouldn’t change to another one when requested.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Ashley Temecula, CA

Very disappointed in contractor assigned to our claim for dryer repair. Showed up half our past 5pm window first time, "repair" only made it worse to the point we can't even use it. 5 days of laundry backed up, then called at 5:15pm today to say he'll be here in 20 minutes. Time window was 3pm -5pm. Told them can't have them here so late and move us to first appointment tomorrow . We'll see ...

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Timothy Fort Wayne, IN

I rarely worry about in home repairs. The AHS partners are professionals that ask the questions needed to fix the issues quickly with complete explanation of the work done or why it may take longer.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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Christina Sexton Highland Park, IL

I like the service once a contractor has been assigned. When its working well, it WORKS. When it's not working? It's absolutely terrible. AHS customer service is dismal and that's giving it a lot of credit. If you have to call in because a contractor is unavailable or unresponsive, it's a nightmare.

1 year ago

Reply from American Home Shield

Hi Christina,
Your feedback is appreciated! We are here to service you and your home repair needs.

May. 22nd, 2023

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Verified Customer

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MICHEAL Scottsdale, AZ

sent a company to only service one of my air conditioners and expected me to schedule another appointment on a separate day to service my second AC UNIT AND CHARGE ADDITIONAL 100 DOLLARS .I CONTACTED THE COMPANY AND THEY WERE NO HELP IN RESOLVING MY PROBLEM . I WORK THEREFORE ITS DIFFICULT TO HAVE SOMEONE AT THE HOUSE TO MEET. THE TECHNICIAN. AMERICAN HOME SHIELD WOULD RATHER LOSS ME AS A PAYIN MONTHLY CUSTOMER FOR 7 PLUS YEARS THEN HELP ME RESOLVE THE ISSUE . I ASKED TO SPECK TO A SUPERVISOR AS WAS TOLD THEY WERE ALL IN MEETINGS. REALLY .I AM NOT HAPPY AND WILL CONTINUE TO SEARCH FOR ANOTHER COMPANY.

1 year ago

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

May. 18th, 2023

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Verified Customer

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Gwendolyn Columbus, OH

There was one dispute we had between the company and myself but it was settled with good feelings for both parties. I have been with AHS now for 27 years since I purchased my home and overall the service has been great.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 18th, 2023

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Verified Customer

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Richard Worley Dallas, TX

The service was fast. Submit the claim thrusday and the next day the service guy contacted me and came out that day. By Wednesday the following week he had it installed. The service guy was really professional

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 18th, 2023

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Verified Customer

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Devlin

I love American home shield but they should hire companies that work on Saturday because my ac failed one Thursday night and I have to wait until the next Monday to get my ac fixed but anyway American home shield is great so I am happy

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 18th, 2023

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Verified Customer

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Milagros Franqui Kissimmee, FL

The warranty companies should rate the companies they sent out. A lot of these companies attempt tell you that you need a different repair and that the warranty company doesn't cover it and you have to pay out of pocket. I have been a loyal customer for many years and have encountered many different experiences. this happens quite often, leaving the consumer with no solutions.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Kristopher Tyler, TX

So many problems. The contractors they use are not the best. If you have a problem with a contractor, good luck with getting your money back or with AHS listening to you. Be prepared to wait for appliances to be replaced. We waited almost 6 weeks for our hot water heater to be replaced. Don't expect customer service to know what's going on. While they are kind, if you have any kind of issue with the service, don't expect them to know how to help. You also may wait 2 hours on a phone call just to be hung up on. You also won't get call backs that are promised. Would highly suggest to stay away from AHS. They have caused more stress than they have helped fix problems in my home.

1 year ago

Reply from American Home Shield

Hi Kristopher, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

May. 17th, 2023

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Verified Customer

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Doreen G Morro Bay, CA

American Home Shield is currently working with very qualified service providers, such as On Point Plumbing and Heating. That is really helpful because the service provider communicates well and does a great job.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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PAUL Roseburg, OR

I do not like calling on the help line and ALWAYS getting someone that has such a strong foreign dialect that I cannot understand them in ENGLISH! I speak ENGLISH and i understand that paying for someone in an impoverish country may cost less than hiring someone that is from the U. S. but your customers suffer because they cannot understand what the assistant on the other end of the phone is saying. When I ask to speak to another representative I am denied or told that I will have to hang up and call back. THAT is the only reason that I am NOT going to ne-new my subscription for A.H.S.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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Vincent B Manning Dallas, TX

Jacob with Atlas Service Repairs was very professional and communicated everything he did repairing my dryer. He also did a n assessment on my dryer and a cleaning. Great job Jacob with Atlas Service Repairs.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Vincent, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 28th, 2023

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Verified Customer

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Steven Woodard North Wilkesboro, NC

I have been a customer for several years. I have used AHS services a number of times and the contractors they use are professional, prompt and courteous. I have always been pleased with the service provided.

1 year ago

Reply from American Home Shield

Hi Steven, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2023

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Verified Customer

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Maureen Nute Vero Beach, FL

Technician was very knowledgeable. Identified the problem quickly, put protection down on the floor when he moved my stove... and then repaired it promptly. He was courteous and efficient.

1 year ago

Reply from American Home Shield

Hi Maureen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Verified Customer

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Michael Deininger Dallas, TX

I had to call them out for two different situations close together. The techs that came out corrected my issue quickly and friendly. They treated me like a friend and that is always appreciated, builds trust.

1 year ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Verified Customer

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Richard & Anissa Parks Clinton, MD

They have been great with getting a contractor out to fix our issues quickly. All we do is pay our service fee and issues are fixed by contractors. We had an issue once but they quickly resolved it.

1 year ago

Reply from American Home Shield

Hi Richard & Anissa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Verified Customer

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Ursula Lundy Fredericksburg, VA

They send someone quick and do get it fixed with no problem, thank you. I recently called to get my stove fixed and they we're unable to do so due to the age of my stove. I received a very fair settlement to get a new one.

1 year ago

Reply from American Home Shield

Hi Ursula, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Verified Customer

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Lance Daniel Payne Grass Lake, MI

The speed of AHS dealing with a claim is outstanding. However, one of the contractors they sent to me over a month ago still hasn't set a time for the work to be done. Not necessarily on AHS but it led to the 4 star rating rather than 5.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 9th, 2023

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Verified Customer

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ROBERTO E LITTLEJOHN III Colorado Springs, CO

I DID NOT CHECK THOSE STARS AS SHOWN. MY EXPERIENCE WITH AMERICAN HS HAS BEEN EXCELLENT. MY EXPERIENCE WITH H/S HAS BEEN NOTHING BUT GREAT. EVEN THE CONTRACTOR WHO GIVE ME SERVICE WAS OUTSTANDING.

1 year ago

Reply from American Home Shield

Hi Roberto, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 22nd, 2022

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Verified Customer

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Roy A Chavez El Centro, CA

Prompt service. Very profetionl service. Very courteous both American home shield and service person doing the job. Prompt service by phone from service rept. from American Home Shield.

1 year ago

Reply from American Home Shield

Hi Roy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Dean Chavez Belen, NM

You were very prompt in getting a service technician and the guy was a very respectful and when the appliances needed to be replaced I didn't have to go through a bunch of negativity with this company

1 year ago

Reply from American Home Shield

Hi Dean, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Anna Pizzoferrato Youngstown, OH

The selection of contractors is very limited and none of them are local which made the appointment scheduling limited and not as quick as it should have beeb. It was also difficult to speak to anyone from the contractors provided. Everything was handled through text and email...never verbal so I had to deal with operators from AHS who then contacted the contractors via email.

1 year ago

Reply from American Home Shield

Hi Anna,
I would be glad to speak with you to assist with the plumbing repairs that need to be resolved.

Jan. 9th, 2023

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Verified Customer

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Barbara Pape Bullhead City, AZ

For my Refrigerator, it took almost one year to get them to confirm I could buy a replacement. The Refrigerator kept on freezing inside. The decision makers kept sending the tech and he replacement the item twice but, he knew it would not work. So, it too close to 1 year. Most all the other issues were taken care of without delays. This is "why" I gave this rating It was bad and good.

1 year ago

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Verified Customer

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Angenette Taylor Bedford, OH

Put in a request for service on Thanksgiving Day received email assigning a com on Friday morning and called at 9:15am on Friday and the company had our issue resolved before 5pm.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Jim Crompton Sun City West, AZ

American Home Shield is very good. Thus far we have no complaints. American Home Shield is prompt and courteous on communications. They also provide recall mail for appliances with is good.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Daniel Travelers Rest, SC

After having AHS for several months and not using any services, I had an HVAC issue that saved me at least a grand through the warranty and was pretty low hassle to take care of too.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Vikram Kalyanaraman Dublin, CA

Generally fast service and good coverage. Almost always find that some portion of the repair is not covered. For example one broken spring on a garage door. Was told only the broken one is covered but it is highly recommended to replace the other spring at the same time. Had to pay for that. Same with a toilet repair today.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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ELiz Lampert Lafayette, CA

Attentive but the washer is still showing the same issue and the light is blinking again. We lost a day of work waiting for repairs and to get this fixed again would also require a wait and loss of workhorse so not exactly cost effective

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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