American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Tara Harwell Lakeville, MN

I have used AHS home warranties at two places of residence. I have had a positive experience! The cost is reasonable. I feel the turnaround time for most vendors has been quick. I just renewed my coverage for another year.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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DWAYNE BARR Pikesville, MD

While American home shield have made repairs at my property I will say it's been hit or miss. There customer service is terrible because their agents are from out of the country they have a hard time understanding. That is the main problem with American home shield. They also need to do a better job on picking which contractors to use I have had a few that misdiagnosed the problem I had.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Eugene Folks Jr. Madison, AL

1. I want to be able to see every service order I placed; add a history; 2. some of the sub-contractors share their difference in service under the various home warranty services and AHS don't come out favorably, depending on the service order, from replacing an appliance to replacing parts on a item; 3. Collect the deductible after the service instead of up front, because it's a little challenge to get it back, due to circumstances; that's enough.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Anthony Garcia Somerton, AZ

Very helpful fast and easy! I was very stressed about my water heater and the agent expedite the process blue plumbing did an outstanding job and home ahield kept me updated

3 years ago

Reply from American Home Shield

Hi Anthony, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

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Kimberli Greenwood Clovis, CA

I'm am never truly disappointed with AHS they always come through with the best service. I have had some idiot service people no fault of AHS, but they rectified the issue and I will be a forever membe.

3 years ago

Reply from American Home Shield

Hi Kimberli, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 21st, 2022

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Terence Anderson, SC

Years ago when we first joined AHS, the service was impeccable and excellent. But over the years we've gotten poor service from the companies AHS allow to service their clients. One time no one ever showed up to fix our problem and when I call, I have to talk with someone who I can't understand at all what their saying. Outsourcing your help desk is not good for Americans!!! Typically our issues have been fixed but now the monthly premium has gone up. We we started we were paying $69 a month and now it's doubled and I understand inflation but give me that same impeccable service I once got!!!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Frances Arnold Spring, TX

Technician was good at getting my problem solved; however, while he was here working, someone from his office called and tried to upsell me several things. I did not like that. I wanted my problem fixed and wasn't interested in upgrading anything. The things he offered ranged from $175 - $1800.

3 years ago

Reply from American Home Shield

Hi Frances,
Thank you for your feedback!

Nov. 28th, 2022

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Claudia B. Milwaukee, WI

My experience was great! The person who received my call was professional, courteous, and empathetic with my initial concern. She listened and was very patient with me, which I truly appreciated!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Eric Brewster Clearfield, UT

We didn't really have to do much. File a claim and the job was done. The plumber came evaluated and ordered the appliance. Came back a few days later and finished installation. Super Simple

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Cindy Elliott San Antonio, TX

I had an unusual circumstance when one of your contractors refused to repair my refrigerator but your customer satisfaction department was very helpful and refunded me for my out of pocket expense

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Charmagne Scott Bakersfield, CA

When our electric box went on the fritz, they sent someone out the next day and the guy was at our house earlier than expected - which was great because we had no electricity. It was easy to pay for the deductible online.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Charmagne, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 12th, 2022

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Rebecca Kendall Kokomo, IN

I have had AHS for at least 30 years. We moved to Kokomo Indiana and I see the service there isn't as good. Wish you would improve your service there. Oklahoma service was great.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Provost Salt Lake City, UT

They don't always repair your appliances. They take the word SOLEY from the repair technician and never contact the customer. They do NOT take any input from the customer on decisions or any information OR evidence from the customer on those decisions. You get Tech that is inexperienced, in a hurry, mad or just wrong, and you are out thousands. I've used AHS for 30 years and will change when the contract is up. THEY HAVE CHANGED AND IT ISN'T FOR THE BETTER!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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William Kietz Pittsburgh, PA

First time we tried to use them for A/C tune-up the contractor never showed/called/returned calls to myself or the company and their solution was to keep trying to contact this person after almost 2 months of zero contact from him instead of suggesting or referring a different contractor and I had to go through hoops to initiate a refund ..2nd time I used the service was relatively flawless and pleasant experience

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Barbara Straw Ramona, CA

Phone service has gotten much better, but the service people who respond can't fix anything and break more things. We tried to have 2 refrigerators fixed that took over 3 months and 3 different service companies. Finally, we got some help and one was fixed, but broke again. The 2nd one the service company broke 2 pieces of the refrigerator and now the icemaker doesn't work.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 15th, 2022

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Phillip B Ruhde Arlington, TX

Website doesn't allow notes so I had to assume I needed an AC guy. He was here 15 min, said we needed a plumber. He was nice and called AHS to transfer the ticket. No AC from Friday to Monday due to fear it would leak again. Plumber showed me the clog in the AC line and cleaned it out.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

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michelle tan Mission Hills, CA

My request services has been excellent until the last company to come fix my service wasn't as responsive after the job. He said he would call since he couldn't fix it. I asked them for a estimate if they were to fix my problem, they didn't reach out to me. American shields did not update me either. I tried to reach someone one. They helped the best way they could, but I wasn't satisfied with the way it was handled.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

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Damaris Massanet Spring, TX

After an issue with the first contractor assigned to my service order, they promptly reassigned it and the second contractor was very competent. AHS provided the coverage I expected.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Edward Skinner Fort Worth, TX

My experience with American Home Shield has been a very positive one. They are very responsive and have been quite helpful when I have contacted them has been very good. They are Very responsive

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Daniel Sprouse Pittsburgh, PA

Needed a furnace repair in a hurry. The contractor was able to get us in and repair our furnace within 24 hours. Good coverage and you're affiliated with good companies. We'll continue to use AHS in our next home.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Bobby E Shepard Yelm, WA

I recently became a member of American Home Shield and had an issue with my faucet in the bathtub. Within hours that had set me up with a local plumbing company that came out and fixed my issue.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Keith Plickebaum Savannah, GA

They were rude to my wife when she called in. It took several days to get someone out allowing more damage to occur to our ceiling because of what was occurring. When my wife asked about secondary issues with damaged grywall they rudely told her that was not covered and she should read her contract more closely. I was on a ship working at the time and really hoped I could rely on my warranty company to assist her and could not have been more dissatisfied. I was. Encouraged to switch warranty companies because of AHS offering outstanding service. Very disappointing.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Jim Hodson Newport Beach, CA

AHS and its interface are much better than they used to, but the service technicians tend to be lower quality and do the bare minimum and, of course, switch all insurance, things are not covered when I was expecting them to be.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Michael A Knox Mobile, AL

3 of 4 issues are resolved, shower I am told needs new parts and plumber didnt take enough pictures to order the right parts, a week had gone by with no word so i called the plumber and they told me he has to come back out to take more pictures to order the right parts then wait for that to be delivered to finish the job, problem is i called them for an update they did not communicate with me.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Millie Lopez Clermont, FL

My 1st experience was bad because I had to wait a week to get an air condition tech. It was over 90 in my house. I had to call a private company because I feared for my health and my dog. My 2nd experience with AHS was great. Plumber came in a reasonable time and did a great job.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Terry Griffmartinelli Orangevale, CA

I have hand mostly good work done except for my air conditioner in 2021. It's been a year and they have just ignored the mess. Have to go a private company to have it replaced. Between placer heating and air and Ams they couldn't decide what to do. From May to nearly July in the heat of summer. No help then told me I would get a by out. Never happened and the they still ignore me!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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RICK BOWMAN Hereford, AZ

I was very pleased with the Customer Service and the repair job. The only downside was the time I had to wait from filing the service report to the time the technician was able to come to my home. He did a great job--just took a while for him to be able to work me into his schedule.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Susan D Houston, TX

Great website to input requests, timely follow up by vendors, but AHS covers almost nothing claiming them to be pre-existing conditions. A warranty is supposed to cover any defaults, disappointed, probably will not renew. Vendors are also in way too much of a hurry during service calls, do the bare minimum and in some cases don't fix the issue as they treat it as not as important as a cash paying customer.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Donna White Saint Cloud, FL

Majority of the time it wonderful people come out fix the problem or I get it replaced, but this last time my celling fan could not be fix, I have not received my money for the fan that the electrician recommended. It has been over a month

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Josiah Barker Noblesville, IN

The website is not easy to use especially when trying to renew. Doesn't allow you to choose annual renewal with discount and almost lost us as customers because of it. Not always easy to work with when trying to get reimbursement for buying new appliance. Still waiting on that. Been a year and a half and no one can get back to me. There are some very good perks with this company. However, certain aspects make it frustrating to work with.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Shanika Patton Florissant, MO

I requested service in September for microwave repair the contractor came and diagnosed the issue and ordered parts. I had appointments setup and the contractors constantly canceled on me so now it's almost November and I still have a broken microwave and I reached out to the contractor as well as American home shield and I am not pleased with the results. Until now I have had decent results with American home shield

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Abbe Henkel Simpsonville, KY

Because I was assigned a contractor instead of picking the company I had been using for years. Staff told me I couldn't choose My HVAC people called you and I was assigned to them within 10 minutes. Not good customer service when someone requests a specific contractor ( who is on your list of contractors) and then is given rude and incorrrect information by your staff.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Chad Fort Worth, TX

I have filed 2 claims since I have been a customer. On both times, American home shield has delivered on their promise. Problems I have had with my pool pumps have been handled effectively to meet my standards.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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April Kelly Northridge, CA

Responsiveness and claim resolution. They quickly dispatched a service provider. Then we needed a different one, they quickly got another company who diagnosed the problem and then they quickly approved the work.

3 years ago

Reply from American Home Shield

Hi April,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Ashanti Carter West Columbia, SC

Great fast efficient service. Had to cancel a request because the people couldn't come out for a few days. Was able to do another request and contracted came out the same day.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Chrislyn Smith Chester, VA

When you call or use the app, you're contacted set up right away, with quality contractors. Warranties cover a lot and very affordable rates. Follow up on all request to ensure customers are satisfied.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Barrett T. Newman Elyria, OH

They are reliable and do what they say they will do. They are timely and cooperative. Over time, having used their service for some fairly major problems, they have proven to be a really significant dollars and cents value.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Nadine Schneider Saint Augustine, FL

I have had mostly positive experiences with AHS, and intend to remain with them if possible. They seem very accommodating and ready to help. However, I felt that the vendor they used to replace my water heater was a total rip off. They want to charge $615 to replace a $500 tank!!!!!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Evelyn Brooks Tampa, FL

My mechanic was told not to purchase the original part recommend for my BMW X6, and had to wait a week and half calling AMS several times to get the manufacturer water required for my BMWX6. Finally after a few calls he was able to repair my automobile with the factory recommend parts.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Kathleen M. Bartley

My first experience was good but my second call was not answered. I was told to find my own repair service which I havebeen unable to do yet I am billed for a service call when there has been NO service. The reason I got AHS was so I could get qualified technicians and not have to search for them myself. the authorization to locate and hire a technician by myself is useless and I can't do it. I should not be billed $125 for a non existant service call. The phone ladies are nice but they can only do so much.

3 years ago Edited October 27, 2022

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Vonda White Round Rock, TX

My garage door stopped working. I ordered a repair through AHS. When the tech got here to fix it he told me that none of the service or parts I needed were covered by AHS. I had to pay $400 out of pocket on top of my $125 deductible. I have the highest policy offered and it still didn't cover anything. It would have been cheaper to call a repair man directly. The repairman was excellent but in this case AHS was worthless.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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LaNora Godfrey Mason, OH

Experience with AHS and the vendor. I had to wait over a month for a repair because they were sending a vendor that was not capable of fixing my appliance. I had to demand they start asking the vendor if they repair this type of item before just assigning them to my job. I even called two myself and had to let the AHS rep know they did not fix my item and we need to find someone else. I felt like I was doing their job and was very frustrated as this was a major appliance in my home that is used on a daily basis.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Jason Foster Helena, AL

We have been with AHS for 19 years. Every year the monthly fee goes up and so does the service fee. We recently found out, that a new customer can get a better plan for less money than the plan we have. We were told that we would have to wait until our contract was up and not renew it. Then wait a month and sign up for a new plan. Way to take care of your long time customers AHS!!!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Marsha Gold Encino, CA

Been dealing with the same dishwasher issue for 2 years and you gave sent several people to fix it. They replaced the strip twice and now it broke again. Each time they replaced it they come to the house twice first which means I have to take off work to wait for them . If you can't fix it, can you please replace it? Obviously there is a problem that can't be fixed. Thank you

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Susan K. Henne Wheaton, IL

the first time the repair person was sent, he did not know the model of my washer - it took another week to get someone who did, he fixed it and the washer broke again - 3rd time around, the washer is working after 3 weeks of being without one

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 27th, 2022

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Rick Barker Middletown, OH

I like how fast that the tech is assigned and the quick response I get when they are scheduled. However, I dont like the service items that are not covered when a replacement is needed

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rick, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

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Ravi Winter Garden, FL

American home shield is very professional company highly impressed with supervisor and customer rep I find right help at right time I recommended them best people in insurance

3 years ago

Reply from American Home Shield

Hi Ravi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Susan Knight Elkhart, IN

The time from when I phoned in the request, heard from the service provider, and he arrived was very expedient. He was able to look over the furnace and make the necessary repairs the same day. We were very pleased.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Ellen Walker Columbus, OH

I was under the impression when I signed up many years ago, that the deductible was all I needed to pay for any repairs or replacements. Unfortunately, that was not the truth. As long as I have been making monthly payments my deductible should cover any services I need. I am getting a furnace and I have to pay out of pocket, so I am not sure why I have this service.

3 years ago

Reply from American Home Shield

Hi Ellen, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Rufus Carroll Birmingham, AL

I've had 2 service requests. One was great, the other not so much. When calling to address the issue there is no resolution or reasonable attempt to resolve the issue. I've twice asked for a supervisor and not been connected with one nor received a callback from a supervisor. Additionally there's no way to voice my concerns about this particular service provider. This means there's no recourse for the lack of satisfactory service and they're able to continue in this manner.

3 years ago

Reply from American Home Shield

Hi Rufus, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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