American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Brenda Premont Riverview, FL

When having dryer fixed the first business assignment was awful, never called to set appointment then called and was on wsy. I wasn't home so rescheduled and they never came, took over 3 months to have repaired. The next business was absolutely wonderful came right away and was very professional.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Frank Las Vegas, NV

Because majority of the time you speak to someone they outsourced from another country and it's hard for representatives to understand the exact nature of your problems. Far the most part, it's been good experience overall with the rest of the service

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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ELiz Lampert Lafayette, CA

Attentive but the washer is still showing the same issue and the light is blinking again. We lost a day of work waiting for repairs and to get this fixed again would also require a wait and loss of workhorse so not exactly cost effective

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Mary L Barrow Greenwood, AR

The first 3 repairs were wonderful. The 4th repair not so much. We could not get it done and had to pay for it ourselves because the company could not set us up with a repair company. We had paid for the repair so we requested a refund of the deductible. We will see if that happens.....

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Laurye Clark

My overall experience would have been higher but the last experience I had with AHS I was very disappointed. I contacted AHS to see if bathtub faucet was covered under my warranty and I was told it was. But when the vendor came out they told me it wasn't. Bottom line is if I had been told the service I wanted done was not covered I would have taken a different route. Instead, since I was told it was covered I had to pay $100 just to have someone come out and tell me it wasn't. The misinformation led to me spending $100 that I didn't have to just give to you just to have someone come out and tell me it wasn't covered. I should be refunded $100. Very disappointed!!

1 year ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Karen E Turner Abilene, TX

We have used American Home Shield several times. It so easy to file a claim and within 24 hours you have an appointment with a service person. The service people are very knowledgeable and friendly.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Karen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

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Norm Owens Ventura, CA

Service was easy to schedule, had to order part and return which was expected. Repair Tech was very knowledgeable and friendly. The only thing that gripes me a little is that we have to pay 75 dollars to schedule the service call along with my monthly 59 dollars a month insurance payment.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 13th, 2022

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Verified Customer

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Michael Morrone Biloxi, MS

Live customer service is not what it once was. If there is anything out of the ordinary and the offshore call centers don't have a proper response in their scripts the result can be very disappointing. I'd be glad to share details if you really care.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. We are working diligently to improve the overall experience.

Dec. 13th, 2022

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Verified Customer

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Amanda Mathson Fairfax, CA

The primary benefit of AHS is the significant cost savings on home appliances. Unfortunately, most of the contractors they partner with are subpar, and when an appliance can't be repaired, I'm given the run around and have to wait for months before I can get approval from AHS for a cash-out option for a replacement. I'm questioning whether the financial savings is worth all the hassle.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Casey maltos Spokane, WA

Made the claim within 5days they were at my door. Determined my water heater was bad and had the new one installed and working with in 4hrs of showing up. Total peace of mind with proof. Thanks AHS

1 year ago

Reply from American Home Shield

Hi Casey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Verified Customer

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Mary Fischbach Chester, MD

I called American Home Shield because my heat pump stopped working. They immediately assigned Chesapeake Comfort Co. who diagnosed and made the repair the next day.ned Chesapeake Comfort Co.

1 year ago

Reply from American Home Shield

Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Verified Customer

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Eric Johnson Copperas Cove, TX

After my mother's old washing machine failed. American Home Shield replaced it with no hassle technical affordable new one of her choice. They have the best customer service representative.

1 year ago

Reply from American Home Shield

Hi Eric,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Denise Van Hosen Broken Arrow, OK

I have been pleased with service after my first initial time. it was an ac problem and the wait was over over 2-3 weeks. since then my appointment times have been quick and resolved quickly.

1 year ago

Reply from American Home Shield

Hi Denise, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Jill Martinez Kansas City, MO

Their service was fantastic. In 6 years, we have only had one bad tech. However, during that 6 years, the price went from $48 to $94/month. That seems uncalled for and nothing but greed. We terminated our relationship.

1 year ago

Reply from American Home Shield

Hi Jill,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Greg Griffin Coeur D Alene, ID

I didn't have to do anything. Reported my problem, American Home Shield contacted the repair company, they set up the appointment and the remairman showed up and fixed the problem.

1 year ago

Reply from American Home Shield

Hi Greg, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Verified Customer

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Lisa Rush Memphis, TN

Customer service Representatives and Technicians have all been polite, courtes, and respectful of my time and home and I am truly grateful to have receive that high level of quality service.

1 year ago

Reply from American Home Shield

Hi Lisa,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Jennifer Walker Powder Springs, GA

You should screen your contractors! I was without heat about 10 days, had to stay in a hotel while your first contractor LIED about the issue. I paid out of pocket for another contractor who replaced the thermostat which was dead but he couldn't get heat to work until you sent the next company out who repaired it without issue! I spent $600 on lodging then$200 for a thermostat.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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patricia urigwe San Antonio, TX

because I like AHS. They have been good to me. However, this past summer it them two and half month to fix my air condition due to their contractor here and I had the same problem with this contractor before. Other than that,I have had good experience ASH.

1 year ago

Reply from American Home Shield

Hi Patricia, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

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Verified Customer

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James Tooles Belleville, IL

I am yet concerned about how AHS vets it's service providers. Do they just receive faxed or mailed paperwork to verify their qualifications or do they also meet with them to assess other skills in an interview? Do you do background checks? I ask because over the years I've had some service providers with very concerning behaviors, such as racism and alcoholism. Lastly AHS representatives should take its consumers concerns regarding providers seriously. I've had AHS representatives tell me that they must take the provider's word over mine.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Owen S Sevier Edmond, OK

As to NorthStar, It took way too long to have the service and the selected contractor were inept; failed to make adequate repair; they scheduled follow-up appointment and never showed or called; showed up for one follow-up without any tools and asked to use mine. JTL was then assigned and did an excellent job. It took over a month for the repair- way too long. JTL diagnosed and had the repair in relative short order. NorthStar was totally unacceptable and is not a company I would ever recommend.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Paula Petrausch Sherman, CT

The service was booked by you but they never called 24 hrs. I called at that point and they said for me to call you and that they could not do the service. You called and booked service 2 and they never called .when I called them they did take the call and asked if my tenant would be there.After that all went well

1 year ago

Reply from American Home Shield

Hi Paula, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 7th, 2022

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Verified Customer

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Mike Streeter Somers, CT

Foreign call centers make it difficult to understand person you are speaking to. It is taxing on patience. Also there are less and less contractors affiliated with AHS. When I joined years ago, my normal contractors were part of their service call companies. Now their only seems to be a few- ones that a majority of their work is AHS only- and they are far away and are not familiar with my home.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Joe Martin Gallatin, TN

AHS is too rigimented. No option to escalate. The CSRs are locked into a process that is not flexible. Customer has to wait 24 to 48 hrs. Then call assigned vendor. Issue? If yes, then back you go to AHS CSR and the 24-48 hrs is triggered again. AHS costs and services are too are wrong. 1 example. We used Sears for years. Switched to AHS for costs and the s tech advised the cost of repair exceeded their budget. Sears = use it until it stops. Your ratings looked good. We switched. Kept using washer for a year before it actually shook the house. AHS sent tech. It was Sears. They checked, tried but could not fix. AHS and Sears tech talked. Sears pulled their parts and left. AHS tried schedule a company. They did not respond. Asked AHS why another try another vendor. 24 - 48 hrs to wait for another...then I had to call them to schedule. Asked AHS if the vendor can see the remarks of previous. Yes. So they were not going to bother wasting a service call based upon Sears recomendation. AHS still sent another 24-48 hrs. AHS is to rigimented. AHS CSRs have one option. Call, wait 24 hrs, email, wait 24 hrs. Finally anot service tech. Asked what the problem. Checked. The unit was locked. Couldn't remove assembly. Reported. Replace machine. AHS contacted and offer option. We bought from Lowe's and updated AHS. 6 years between Sears and AHS. There a saying down south: "Bless Your Heart." Don't wait for devine intervention. Ask yourself if the costs vs service is priced correctly. Want 2 more examples? Let me know. You're asking me to sign up with BestCompany.com? Happy Thankgiving.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Tom Crockett Ahoskie, NC

AHS has a difficult time providing service in rural areas like mine. And when they fail to find a provider the option is for me to find a provider and go through he process of getting them to make an estimate and then see if AHS approves of them doing the work. It can take weeks or longer. Small repairs have been handled very well but we have been without heat or AC for 6 months because AHS canon find an appropriate service and we can't afford $5000 to from the repair that AHS may or may not choose to reimburse.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Tara Harwell Lakeville, MN

I have used AHS home warranties at two places of residence. I have had a positive experience! The cost is reasonable. I feel the turnaround time for most vendors has been quick. I just renewed my coverage for another year.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Tara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Eugene Folks Jr. Madison, AL

1. I want to be able to see every service order I placed; add a history; 2. some of the sub-contractors share their difference in service under the various home warranty services and AHS don't come out favorably, depending on the service order, from replacing an appliance to replacing parts on a item; 3. Collect the deductible after the service instead of up front, because it's a little challenge to get it back, due to circumstances; that's enough.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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DWAYNE BARR Pikesville, MD

While American home shield have made repairs at my property I will say it's been hit or miss. There customer service is terrible because their agents are from out of the country they have a hard time understanding. That is the main problem with American home shield. They also need to do a better job on picking which contractors to use I have had a few that misdiagnosed the problem I had.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Kimberli Greenwood Clovis, CA

I'm am never truly disappointed with AHS they always come through with the best service. I have had some idiot service people no fault of AHS, but they rectified the issue and I will be a forever membe.

1 year ago

Reply from American Home Shield

Hi Kimberli, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 21st, 2022

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Verified Customer

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Anthony Garcia Somerton, AZ

Very helpful fast and easy! I was very stressed about my water heater and the agent expedite the process blue plumbing did an outstanding job and home ahield kept me updated

1 year ago

Reply from American Home Shield

Hi Anthony, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

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Terence Anderson, SC

Years ago when we first joined AHS, the service was impeccable and excellent. But over the years we've gotten poor service from the companies AHS allow to service their clients. One time no one ever showed up to fix our problem and when I call, I have to talk with someone who I can't understand at all what their saying. Outsourcing your help desk is not good for Americans!!! Typically our issues have been fixed but now the monthly premium has gone up. We we started we were paying $69 a month and now it's doubled and I understand inflation but give me that same impeccable service I once got!!!

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Frances Arnold Spring, TX

Technician was good at getting my problem solved; however, while he was here working, someone from his office called and tried to upsell me several things. I did not like that. I wanted my problem fixed and wasn't interested in upgrading anything. The things he offered ranged from $175 - $1800.

1 year ago

Reply from American Home Shield

Hi Frances,
Thank you for your feedback!

Nov. 28th, 2022

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Verified Customer

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Claudia B. Milwaukee, WI

My experience was great! The person who received my call was professional, courteous, and empathetic with my initial concern. She listened and was very patient with me, which I truly appreciated!

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Verified Customer

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Eric Brewster Clearfield, UT

We didn't really have to do much. File a claim and the job was done. The plumber came evaluated and ordered the appliance. Came back a few days later and finished installation. Super Simple

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Rebecca Kendall Kokomo, IN

I have had AHS for at least 30 years. We moved to Kokomo Indiana and I see the service there isn't as good. Wish you would improve your service there. Oklahoma service was great.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Cindy Elliott San Antonio, TX

I had an unusual circumstance when one of your contractors refused to repair my refrigerator but your customer satisfaction department was very helpful and refunded me for my out of pocket expense

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Charmagne Scott Bakersfield, CA

When our electric box went on the fritz, they sent someone out the next day and the guy was at our house earlier than expected - which was great because we had no electricity. It was easy to pay for the deductible online.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Charmagne, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 12th, 2022

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Verified Customer

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Barbara Straw Ramona, CA

Phone service has gotten much better, but the service people who respond can't fix anything and break more things. We tried to have 2 refrigerators fixed that took over 3 months and 3 different service companies. Finally, we got some help and one was fixed, but broke again. The 2nd one the service company broke 2 pieces of the refrigerator and now the icemaker doesn't work.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 15th, 2022

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Verified Customer

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William Kietz Pittsburgh, PA

First time we tried to use them for A/C tune-up the contractor never showed/called/returned calls to myself or the company and their solution was to keep trying to contact this person after almost 2 months of zero contact from him instead of suggesting or referring a different contractor and I had to go through hoops to initiate a refund ..2nd time I used the service was relatively flawless and pleasant experience

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Provost Salt Lake City, UT

They don't always repair your appliances. They take the word SOLEY from the repair technician and never contact the customer. They do NOT take any input from the customer on decisions or any information OR evidence from the customer on those decisions. You get Tech that is inexperienced, in a hurry, mad or just wrong, and you are out thousands. I've used AHS for 30 years and will change when the contract is up. THEY HAVE CHANGED AND IT ISN'T FOR THE BETTER!

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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michelle tan Mission Hills, CA

My request services has been excellent until the last company to come fix my service wasn't as responsive after the job. He said he would call since he couldn't fix it. I asked them for a estimate if they were to fix my problem, they didn't reach out to me. American shields did not update me either. I tried to reach someone one. They helped the best way they could, but I wasn't satisfied with the way it was handled.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

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Verified Customer

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Phillip B Ruhde Arlington, TX

Website doesn't allow notes so I had to assume I needed an AC guy. He was here 15 min, said we needed a plumber. He was nice and called AHS to transfer the ticket. No AC from Friday to Monday due to fear it would leak again. Plumber showed me the clog in the AC line and cleaned it out.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

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Verified Customer

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Damaris Massanet Spring, TX

After an issue with the first contractor assigned to my service order, they promptly reassigned it and the second contractor was very competent. AHS provided the coverage I expected.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Edward Skinner Fort Worth, TX

My experience with American Home Shield has been a very positive one. They are very responsive and have been quite helpful when I have contacted them has been very good. They are Very responsive

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Daniel Sprouse Pittsburgh, PA

Needed a furnace repair in a hurry. The contractor was able to get us in and repair our furnace within 24 hours. Good coverage and you're affiliated with good companies. We'll continue to use AHS in our next home.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Bobby E Shepard Yelm, WA

I recently became a member of American Home Shield and had an issue with my faucet in the bathtub. Within hours that had set me up with a local plumbing company that came out and fixed my issue.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Millie Lopez Clermont, FL

My 1st experience was bad because I had to wait a week to get an air condition tech. It was over 90 in my house. I had to call a private company because I feared for my health and my dog. My 2nd experience with AHS was great. Plumber came in a reasonable time and did a great job.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Jim Hodson Newport Beach, CA

AHS and its interface are much better than they used to, but the service technicians tend to be lower quality and do the bare minimum and, of course, switch all insurance, things are not covered when I was expecting them to be.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Donna White Saint Cloud, FL

Majority of the time it wonderful people come out fix the problem or I get it replaced, but this last time my celling fan could not be fix, I have not received my money for the fan that the electrician recommended. It has been over a month

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Michael A Knox Mobile, AL

3 of 4 issues are resolved, shower I am told needs new parts and plumber didnt take enough pictures to order the right parts, a week had gone by with no word so i called the plumber and they told me he has to come back out to take more pictures to order the right parts then wait for that to be delivered to finish the job, problem is i called them for an update they did not communicate with me.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Terry Griffmartinelli Orangevale, CA

I have hand mostly good work done except for my air conditioner in 2021. It's been a year and they have just ignored the mess. Have to go a private company to have it replaced. Between placer heating and air and Ams they couldn't decide what to do. From May to nearly July in the heat of summer. No help then told me I would get a by out. Never happened and the they still ignore me!

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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