Best Company badge 10,000 Reviews American Home Shield Logo

American Home Shield Reviews

star star star star_border star_border

8.9

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rusty Shackelford Stanwood, WA

The technician was professional and friendly. He kept us "in the loop" with phone calls. The parts arrived on time, and he returned to complete the repair when he said he would. Thank you!

1 year ago

American Home Shield Logo

Reply from American Home Shield

Rusty, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Eileen Cypress, TX

AHS has been very professional and prompt with their service. All the contractors they've sent to my house have been professional, courteous and prompt. Our issues were resolved quickly.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Eileen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Joshua Elkhart, IN

Honestly at this point it’s getting a little frustrating. I’ve had an open project for over a month and haven’t heard anything from AHS or Whitney services which is the service that’s supposed to be fixing my A/C. We tried to take care of things before it got real hot, but it’s still not dealt with, nor has there been any communication, and it’s getting hot in my home with my family. Hoping to resolve this soon.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Dear Joshua, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kathy Pugeda WA

I like it because it helps me get my applications repaired with little our of pocket cost. I don't like how I get charged $20 more then my original payment every month and not be told why.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Kathy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

scoopypoo4u Prescott, AZ

First. With so many local companies to choose from, AHS sent a company who is not rated by the BBB any longer with an F rating. Second. It took over a week to be contacted. Third. The repairman was discrediting another company who told me that I needed to have my AC looked at because of the noise it was making. Fourth. He said that my AC only was 9 years old and I "should " get at least 15 years out of it. He heard the noise, but said it was because it didn't have a compressor heater and needed one, which he installed. Fifth. Since he installed it, the sound never went away, but now my thermostat is acting up and occasionally my lights dim momentarily as the AC comes on. Sixth. Afterwards I attempted to contact the technician who never returned my calls. So, finally Seventh. I still have a problem and would like a second opinion from a BBB registered company who can let me know "if" anything can be done to resolve this before my unit possibly just stops working.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Dear, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Maryn Boess

For this service call everything went very smoothly and quickly. The tech quickly assessed that the freezer/fridge would need to be replaced, and one week later (one week!) we'd ordered the new fridge AND it was installed.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Maryan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Roger Williamson

I love the peace of mind that most issues will be covered. However, there times when services are needed immediately, such as A/C goes down in the middle of Florida’s summer, when we have to wait sometimes a week before we get someone here to fix the issue. I wish you had some way to identify emergencies.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Roger, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 20th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bunny Mallory Philadelphia, PA

I love this company, whenever something goes and I report the issue they jump right on it and in a matter of less then a week the issue has be resolved. I have recommended to all my family, friends and neighbors!

1 year ago

American Home Shield Logo

Reply from American Home Shield

Dear Bunny, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 15th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

AA G Clayton, NC

I have been a member with american Home Shield close to 10 years. I think its a great warranty program. However, annually they need to speak with customers to keep them totally aware of their coverage. Specifically, if they can increase coverage for a minimal increase and how benificial it would be overall would be helpful.

1 year ago Edited June 28, 2023

American Home Shield Logo

Reply from American Home Shield

Dear AA G, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Emmanuel Washington Lexington, KY

I give AHS 4.5 Stars for the following reasons: 1. It saves you money and headache, 2. the high quality of the techs/vendors they provide are good, 3. the parts provided for repair or replacement are excellent, and 4. the swift no-hassle approval process.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Dear Emmanuel, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Stephanie Cheeseman Sun City West, AZ

Placing a claim is very easy and I like the companies they recommend. Customer service, although a little difficult to understand with language barrier, is usually very kind and helpful.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Stephanie, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Billie

I have been a customer of American Home Shield for a long time and all I can truly say is that they are a dependable company, they are their when you need them and I would not take anything for them.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Billie, Dear We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 15th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rebecca Independence, KY

The contact with American Home Shield was excellent. The company that was assigned to me was prompt with contacting me and setting the appointment to determine what the problem involved.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Dear Rebecca, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 15th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sherron Baltimore, MD

The technician was very professional and very knowledgeable when it came to the products. I would definitely use the Best Company team in the future and I would recommend them to friends as well.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Sherron, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Claudia Reno, NV

My washing machine broke on May 25 and I put in a service request. Today is June 27 and I still don't have a washing machine to use. The appliance repair company needs to order a part that won't be available until August 5. I cannot wait until that date to have a working washing machine and requested a cash out for my washer on June 17. I have not received any notification from AHS as to the cash out amount. I've placed 4 calls to customer service and have received 4 different answers about when I can expect resolution to this problem . As I type this review, I am once again on hold with AHS as they verify with the appliance repair company the expected arrival date for the needed part. To say I'm frustrated is an understatement!

1 year ago Edited January 10, 2024

American Home Shield Logo

Reply from American Home Shield

Claudia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 12th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Monica Milan, TN

The peace of mind and service is beyond compare. Each company who has been previously dispatched has been the best; absolute professionals. We're on a fixed income and having AMERICAN HOME SHIELD has truly been a Godsend.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Monica, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 8th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Barbara Shockley Basile, LA

We have been a member for about 504 6 years. It very easily worth the membership. All our claims have been settled and the pros they send out have been worth it. I recommend AHS to anyone who has a home.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Barbara, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 8th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jim Murray Grants Pass, OR

They get to the problem right away, if the first contractor cant fix it they allow a second to try, if they cant fix it they pay to replace the item (prorated), always seems to be fair, been using them for many years.

1 year ago Edited June 16, 2023

American Home Shield Logo

Reply from American Home Shield

Jim, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Joel

Love the plan but from initial service to approval time to actual work to repair takes longer that we expected The company that help us with our AC was top notch. No complaints with them. They were friendly and effective Thank you Moreno plumbing and Heating awesome job.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Dear Joel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tanya Ramey

AHS promptly responded to my online request for plumbing services, and a contractor was immediately assigned. The contractor was personable and professional and swiftly identified and resolved the plumbing issue.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Tanya, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Sandra Moyle Pawleys Island, SC

The response time is good, the repair people are professional and courteous, the work is generally good ( although I’m currently coping with a repair I that failed). I don’t think it is worth the cost because I’ve paid thousands of dollars for the warranty for the last decade but have never needed to replace anything major. The $75 service fee is nice for repairs and parts replaced but I’ve paid quadruple that amount in yearly payments.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Sandra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 7th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Kathleen Marie Teson

I dont mind the $100 dollar fee for repairman to make a service call , it seems like a fair price. The last three calls were good, technician explaining the problem & possible resolution. Each of them were professinal, respectful and friendly.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Kathleen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 7th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Livia Indianapolis, IN

Representatives speak from a location with a lot of background noise. Representatives deliver a standard speech/ response to questions that most of the times do not answer the question customer poses. Many representatives do not speak a good English and are hard to understand. When requesting the card number to place payment, not all representatives disclosed they would pause session recording for my safety.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Livia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 8th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Val Honor

So far things have been fine. I had no say in choosing AHS. I was in escrow when AHS bought out One Guard. One Guard covered Water softeners, AHS does not. One thing I don’t care for is when a service call is requested I have no say over what company is dispatched. I wish I was given a choice so that ai could vet that company. See what their overall ratings are

1 year ago

American Home Shield Logo

Reply from American Home Shield

Val, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 8th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tyce Bell Bel Air, MD

The customer service is difficult sometimes because on the initial call it is usually someone in another country and they don't always understand what you are trying to communicate to them.

1 year ago

American Home Shield Logo

Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

May. 31st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Douglas Los Angeles, CA

I'm very disappointed with AHS. Their insurance coverage is supposed to replace comparable value of appliances that have to be replaced. However, they nickel and dime you to the extent that you eventually have to settle for much less than actual replacement value. They are very typical of many insurance companies that wear you out about paying for fair market replacement value. If they continue to operate like this, they will end up losing customers. Additionally, they hire customer service representatives with very poor English-speaking skills. Consequently, it is very difficult to understand what the customer service individual is saying which is very frustrating, as well as it wastes a lot of time.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Douglas, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

May. 31st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Steven Schrater

I was worried that i may have to buy a new washing machine. I was very happy to know that my recent purchase of this American Home Shield plan covered the repairs and all i have to pay was my deducible.

1 year ago

American Home Shield Logo

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Steve Young Kingwood, TX

I requested services because both of my dishwasher racks were rusting in a total of over 20 places. The service was promptly scheduled. The service was approved and after awhile the racks were installed. Great outcome!

1 year ago

American Home Shield Logo

Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great revieew and look forward to working with you again soon.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carla Olive Branch, MS

AHS has always been responsive to my home needs and repairs. They stay on the phone with me to first try and troubleshoot the issue and then find a contractor in the area to come immediately for repairs.

1 year ago

American Home Shield Logo

Reply from American Home Shield

It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

James Forney, TX

Take to long to get a live on the phone. I have two a/c condenser when I call for repair The The technician refuse to check the other one. He says you have to get authorization from american homeshield. Why can’t he check all units while he is here without charge? It is obviously a ploy to get more money out of the consumer. Inconvenience and a waste of time .

1 year ago

American Home Shield Logo

Reply from American Home Shield

I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Louise Yuma, AZ

They had a company here in 24 hr, witch was a big deal I live in AZ and it was my air I had problems with . 100 degrees out side 90 in side I need help fast and they were right on it.

1 year ago

American Home Shield Logo

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

David Snyder Coraopolis, PA

Bast HVAC was great. Jim, the technician explained the problem and fixed it. I also found the furnace has a small crack in the heat exchanger. He gave me a quote with a good price. He also explained home warranty will only replace the furnace with the cheapest one of the same size.

1 year ago

American Home Shield Logo

Reply from American Home Shield

David, We are so happy that you enjoyed your experience with us! We appreciate the great revieew and look forward to working with you again soon.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kevin New Braunfels, TX

the original contractor did not repair correctly so I requested a refund of my fee which was done and scheduled another repair, done by Sears which found the part needed to be replaced.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Kevin,
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 26th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Marie

Our monthly payment has gone up more than $20/month in the last year, and that is after several years of going up a few dollars each year. We have been customers for many years, with AHS coverage on two houses for several of those years, and we have had minimal claims. We just paid $350 for 3 service calls this month: our kitchen sink was snaked, one running toilet fixed, one toilet adjusted, and an exhaust fan “looked at” but deemed “still working”. We had our fridge ice maker looked at on May 3rd, but are still waiting for you to ship the part to Able so they can install it. I am not really happy right now; considering we will pay nearly $900 in monthly amount this year and the $350 in service fees, that is a lot for the minimal fixes we received.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Marie, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

joyce gaines Hot Springs Village, AR

I've had AHS for 23 years. They've replaced a couple of hot water heaters and provided small repairs. But when my 30+ year AC needed to be replaced, all they'd do is continue to band-aid it...for months and months. Finally, due to chronic lung issues, I had to pay over $7,000 for a new unit and AHS only reimbursed me a couple of hundred. (Without a dependable AC unit, I'd likely end up being hospitalized. Lung patients don't fare well without AC in the heat of the summer in Texas.)

1 year ago

American Home Shield Logo

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Jack Vo Orlando, FL

It’s a hit or miss. Sometimes, AHS is fast and other times they are slow. One time they denied wrongfully my service request. My refrigerator door rubber seal is broken and leaking air, and they said it’s not covered by the contract. I pointed out in the contract it covers all parts and components of a refrigerator. AHS said a rubber seal is not a part or a component (!?!?) the only choice left to use mediation but it would take too much time of mine.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

T New York, NY

They were responsive to my latest call and got a contractor on immediately, who was reliable and efficient. On a previous call, they had assigned an untrustworthy contractor and wouldn’t change to another one when requested.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Ashley Temecula, CA

Very disappointed in contractor assigned to our claim for dryer repair. Showed up half our past 5pm window first time, "repair" only made it worse to the point we can't even use it. 5 days of laundry backed up, then called at 5:15pm today to say he'll be here in 20 minutes. Time window was 3pm -5pm. Told them can't have them here so late and move us to first appointment tomorrow . We'll see ...

1 year ago

American Home Shield Logo

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Timothy Fort Wayne, IN

I rarely worry about in home repairs. The AHS partners are professionals that ask the questions needed to fix the issues quickly with complete explanation of the work done or why it may take longer.

1 year ago

American Home Shield Logo

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Christina Sexton Highland Park, IL

I like the service once a contractor has been assigned. When its working well, it WORKS. When it's not working? It's absolutely terrible. AHS customer service is dismal and that's giving it a lot of credit. If you have to call in because a contractor is unavailable or unresponsive, it's a nightmare.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Christina,
Your feedback is appreciated! We are here to service you and your home repair needs.

May. 22nd, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

MICHEAL Scottsdale, AZ

sent a company to only service one of my air conditioners and expected me to schedule another appointment on a separate day to service my second AC UNIT AND CHARGE ADDITIONAL 100 DOLLARS .I CONTACTED THE COMPANY AND THEY WERE NO HELP IN RESOLVING MY PROBLEM . I WORK THEREFORE ITS DIFFICULT TO HAVE SOMEONE AT THE HOUSE TO MEET. THE TECHNICIAN. AMERICAN HOME SHIELD WOULD RATHER LOSS ME AS A PAYIN MONTHLY CUSTOMER FOR 7 PLUS YEARS THEN HELP ME RESOLVE THE ISSUE . I ASKED TO SPECK TO A SUPERVISOR AS WAS TOLD THEY WERE ALL IN MEETINGS. REALLY .I AM NOT HAPPY AND WILL CONTINUE TO SEARCH FOR ANOTHER COMPANY.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

May. 18th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gwendolyn Columbus, OH

There was one dispute we had between the company and myself but it was settled with good feelings for both parties. I have been with AHS now for 27 years since I purchased my home and overall the service has been great.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 18th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Richard Worley Dallas, TX

The service was fast. Submit the claim thrusday and the next day the service guy contacted me and came out that day. By Wednesday the following week he had it installed. The service guy was really professional

1 year ago

American Home Shield Logo

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 18th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Devlin

I love American home shield but they should hire companies that work on Saturday because my ac failed one Thursday night and I have to wait until the next Monday to get my ac fixed but anyway American home shield is great so I am happy

1 year ago

American Home Shield Logo

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 18th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Milagros Franqui Kissimmee, FL

The warranty companies should rate the companies they sent out. A lot of these companies attempt tell you that you need a different repair and that the warranty company doesn't cover it and you have to pay out of pocket. I have been a loyal customer for many years and have encountered many different experiences. this happens quite often, leaving the consumer with no solutions.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Kristopher Tyler, TX

So many problems. The contractors they use are not the best. If you have a problem with a contractor, good luck with getting your money back or with AHS listening to you. Be prepared to wait for appliances to be replaced. We waited almost 6 weeks for our hot water heater to be replaced. Don't expect customer service to know what's going on. While they are kind, if you have any kind of issue with the service, don't expect them to know how to help. You also may wait 2 hours on a phone call just to be hung up on. You also won't get call backs that are promised. Would highly suggest to stay away from AHS. They have caused more stress than they have helped fix problems in my home.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Kristopher, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

May. 17th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Doreen G Morro Bay, CA

American Home Shield is currently working with very qualified service providers, such as On Point Plumbing and Heating. That is really helpful because the service provider communicates well and does a great job.

1 year ago

American Home Shield Logo

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

PAUL Roseburg, OR

I do not like calling on the help line and ALWAYS getting someone that has such a strong foreign dialect that I cannot understand them in ENGLISH! I speak ENGLISH and i understand that paying for someone in an impoverish country may cost less than hiring someone that is from the U. S. but your customers suffer because they cannot understand what the assistant on the other end of the phone is saying. When I ask to speak to another representative I am denied or told that I will have to hang up and call back. THAT is the only reason that I am NOT going to ne-new my subscription for A.H.S.

1 year ago Edited January 10, 2024

American Home Shield Logo

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Vincent B Manning Dallas, TX

Jacob with Atlas Service Repairs was very professional and communicated everything he did repairing my dryer. He also did a n assessment on my dryer and a cleaning. Great job Jacob with Atlas Service Repairs.

1 year ago Edited January 10, 2024

American Home Shield Logo

Reply from American Home Shield

Hi Vincent, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 28th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Steven Woodard North Wilkesboro, NC

I have been a customer for several years. I have used AHS services a number of times and the contractors they use are professional, prompt and courteous. I have always been pleased with the service provided.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Steven, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2023