American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Andrea Wynne Shakespeare Stockton, CA

Quick response to calls for repair. The customer service is not always the best because you speak with people all over the world who can't speak good English. The company gas replaced a hot water heater at cost of $1700, and our part was only $400. Also replaced heating and air system unit and we only had to pay installation.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Rhonda A Williams Columbia, SC

I scheduled my furnace because I had water leaking out of it. I called a few days later and asked them to ADD my air conditioner in case I needed it. When service person came he said he only had the AC on his service notes. I was Not happy at all. However, he was awesome and helped me with the problem and educated me on a few items.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Russell & Cynthia Willman Rockwall, TX

AHS is fairly good to work with. They do not always have the best contractors though. I had a service from GREENWAY HOME SERVICES on 06/01/2022. I used a different vendor to install a HVAC Condenser as it saved me and AHS serious money. However after repeated calls to AHS i still cannot get my cash out. They have called Greenway at tleast 3 times to get the diagnosis but to no avail. How can AHS not force them to send it? I have had the work completed and still no cash out.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 20th, 2022

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Verified Customer

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Sharon A Chapman Hamilton, OH

The appliance or issue is a rather serious one, you report it and AHS says the contractor will be in touch to schedule. Each time I've requested service it's a week or more out which can be problematic if it's a major appliance like a washer or dryer. It doesn't give me peace of mind if it's this length of wait especially if it's something major like a roof leak, a fridge that's completely failed or worse. I even called in a leaking skylight and still have t heard from anyone yet. That was two months ago. Im it feeling totally confident in my protection with AHS.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Ned Issa Missouri City, TX

AHS sent me the information of who was going to hit my Air conditioner. It was triple digits 100 plus and the company they sent to me said I had to wait 7 days before they could come to look at it. I called and told AHS that was unacceptable there are seniors in this house and to send someone else. Know they want me to wait another 48hr before they come look at it. I ended up paying for the service myself to get it done sooner. It's been 2 months and I still haven't received my check yet. I had called 3 times and was told the same thing twice. They said they were still waiting for the receipt which I had emailed them 2 months ago. They said I'm getting a check then it was I'll receive an email for my cash app. Then it was a check again, wait 2 more weeks. So yes I am not very happy with this service. AHS takes our deposit right away before ed anyone even comes but when it is time for your money to be given back to you it takes months. That's totally rediculas. That's why I gave AHS a 2. This rsting is not on the company that repaired my A/C. They w er re great.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Verified Customer

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Curtis Helt Las Vegas, NV

spoke to two reps - the first one immediately demanded the fee w/o an understanding of what I needed. I hung up, began again with a second person, and she did an excellent job.

3 years ago

Reply from American Home Shield

Hi Curtis, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

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Verified Customer

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Sheila Spiller East Peoria, IL

Our two-year-old refrigerator turned out to be a real lemon! After its third breakdown, AHS decided to replace it. They processed the payment in only 48 hours of the repairman's report. Thank goodness for their coverage!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Verified Customer

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Dawn Bish Winfall, NC

First little disappointment with AHS, but it really was a little one. We have had AHS for quite some time and they have been professional and open. Maybe I misunderstood what was required of me.

3 years ago

Reply from American Home Shield

Hi Dawn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Zeleke Washington, DC

AHS was very responsive to our suituation and sent repair quickly. When it was determined that repair was not a cost effective solution, the path to replacement was very quick and fair.

3 years ago

Reply from American Home Shield

Hi Zeleke, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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VINOD MEHTA San Jose, CA

Most recent experience was prompt, fair priced, and corrected the issue rapidly. Over the last three years, your service has been steadily improved. Not quite 5 stars yet (what you don't cover as included in repairs, e.g., moving the water heater to access and repair a plumbing leak) is not yet fully satisfactory, but you are getting there.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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A. T. Norman, Jr. Hendersonville, TN

The individuals addressing my main oven informed me I would have to find a contractor to disconnect the gas so the repair could be done. How ever on the oven downstairs AHS staed the installation of the replacement oven wouldinvolve the das being disconnected but they (AHS) would handle that. THis seems to make no sense to me why the gas disconnection for the main oven uptrairs is not handled by AHS.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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JDale Butler Hereford, TX

Getting the washer/dryer service call problem resolved took multiple days of calling. In the end it worked out great, but it took over a week of calling daily to get things moving after the initial service call tech came out and then caused more damage than we had initially (the company let him go and AHS assigned a new tech to come out, but he said he could not do anything because of the damage done by the first tech). Then things went round and round with AHS until finally someone got things moving through the proper channels.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected.

Aug. 24th, 2022

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Ladetra Carter Killeen, TX

The experience I had with the electrican was excellent, I rated with 5 stars. The appliance repairman who was assigned to repair my refriderator has disapeared since the 3rd week of June now were going on the 3rd week of August. I placed call backs to no avail.t

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Kathy Razzi Grayslake, IL

I would rate them a 4 star company because they have improved the quality of the companies they contract with and they do mostly handle service requests quickly, within 24hrs. I am currently dealing with a service request problem but it is moving forward, that being the reason for the loss of a star.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Susan K McClelland Evanston, IL

Didn't repair covered items. AC ductwork needed repair and the covered items were listed however AHS said it was improperly installed so no coverage. The ductwork was the same as when I purchased the home and AHS covered it.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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ADAM KOSKUBAR Forestville, WI

AHS service is reliable, prompt and efficient. The ONLY issue I've had was the contractors are chosen by AHS, rather than the member-but having said that-my experiences have been 100% positive with the professionals they have chosen for my repairs.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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steve spaete Tucson, AZ

Call service was good, vendor response was good, but follow through and repairs not good. You might want to call me to get more details, but it seems like if the vendor can't get the part then you are denied for abuse or misuse. 14 1/2 year old cooktop is very good condition except the gas knobs that you can hardly read the temperatures was denied due to abuse or misuse. How can that be? 14 1/2 years of use and the only thing wrong is you can't read the temperaure on the dial????? Also, first appliance person came in and said he couldn't fix my refrigerator, I would get a new one, asked about the rubber seal that was failing, he made a comment why should he fix when I was going to get a new refrigerator. Second appliance company sent, on July 28th since hasn't called back with when the parts would be installed.

3 years ago

Reply from American Home Shield

Hi Steve, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 19th, 2022

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Verified Customer

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Tyrone J Street

Whenever I have contacted AHS, I have received service with professionalism and courtesy. The companies selected to service my needs have been professional and knowledgeable also.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 19th, 2022

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Verified Customer

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Karen Bennett Charlottesville, VA

American home shield has changed in the last two years. No matter what service you call for when their contractors come to fix the issue there are so many excuses why they can fix it or do anything. There answer is your home warranty won't let us do this or that. They just look at the issue without trying and make up stories why they can't fix it. I just had a service call for a clogged drain a very simple fix the plumber only. Had a large snake and said he didn't have smaller snakes to fix my drain. He is a plumbing company they should have all size snakes. I ended fixing the issue for $12 just wasted $75 with American home shield. I am not the only customer with this happening to check Nextdoor and yelp apps. American home shield has very bad ratings and so does their contractors

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Verified Customer

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Sheryl Zinsli Winchester, CA

They cam out first night to access damage and within 4 days the problem was solved. Now just waiting for the closet to be put back together which they are unable to do because we have covid

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 15th, 2022

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Verified Customer

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Jhonatan Smyrna, TN

I just started with American Home Shield. So far I've been very impressed with the coverage. Seems they send out reasonably good service people. AHS is very prompt in responding. So far so good.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 16th, 2022

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Verified Customer

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Payel Gupta Delaware, OH

AHS navigated the repair needed for my home without any stress on me and their vendor was very efficient and professional. I have since told all my family about the great experience I had with AHS.

3 years ago

Reply from American Home Shield

Hi Payel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Ruth Brown Houston, TX

Always assigns contractor right away. A contractor that sets a service appointment fast and one who is capable,curious,knowledgeable and professional that's gets the job completed in a terrific timely manor.

3 years ago

Reply from American Home Shield

Hi Ruth, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Vicki Harper Griffin, GA

Been with the company since 1999-2000. They have always provided excellent companies to take care of your service. If you have a complaint about a company, just let them know.

3 years ago

Reply from American Home Shield

Hi Vicki, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 16th, 2022

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Verified Customer

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Donald Eagins Virginia Beach, VA

For one issue- plumbing leak- they approved the fee and sent a good contractor. For the other issue related to a wall ac unit, they never sent anyone out and I am having to pay. $371 out of pocket when it should have been covered by this warranty.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

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Verified Customer

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Amanda Satterfield Radcliff, KY

I think coverage is adequate in most cases except for your coverage of refrigerant for air conditioning. You allow $10.00 per unit. The charge is actually $175.00 per unit. I believe you should allow more. I happened to need 3.5 units.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

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Verified Customer

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Patty Pahrump, NV

Company was great and response time was very quick. Later before Covid, response on the phone was slow. Also, it seemed that the company just contracted with any service repair company that signed up. Some of the companies were somewhat untrustworthy and incompetent. However, the most recent service repair went very smoothly.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 13th, 2022

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Verified Customer

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Russ Pisano Palm Springs, CA

It's now been approximately 5 weeks and no diagnosis on my range top. Yes AHS has done everything they can but in rural areas getting contractors and technicians to come out is a challenge. I still recommend AHS regardless of the challenge

3 years ago

Reply from American Home Shield

Thanks for being willing to recommend us!

Aug. 13th, 2022

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Verified Customer

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Al Liebson Tampa, FL

We are waiting for an oven hood to be changed for last 3 months. It was broken last October. After waiting for so many months ultimately home shield sent a new ovenhood but last 3 months we are waiting to get it installed. Every time, home shield sends it to a company but they are not contacting us. Every week, we call home shield and they are sending a new order to that company. That's it. Our sump pump was gone. We called home shield to give us a repair person ASAP since our basement was flooded. Home shield said , they cannot provide it anything right now. Then we told them if we would repair it and send the form for reimbursement. Answer is "You are your own.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Eleanor Hunter Jacksonville, FL

When our refrigerator wasn't working it took one month to get the part. It is taking over 4 months to get part for our stove. W e have had to pay previously to have American home shield out for our stove and it was never really fixed so we are having to pay and wait again. The stove just needs to be replaced. We have had one item that was a quick easy fix which was our microwave. The cost has gone up substantially from when we originally signed up.

3 years ago

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Verified Customer

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Patricia Gobea Waco, TX

AHS fixed my dryer and everything went good. However, my hot water heater started leaking on July 13th, 2022. When I called AHS, they assigned me to a plumbing company which was very professional and good. After that is when the problem started. I was without HOT water for 3 weeks before the tank was delivered and brought to my home for installation. First the water heater was too big for the space where it had to sit. The box was damaged and the drain spout was sticking out of the box. With these things occurring, I refused the tank. At this time it is being sent back and a new one ordered. I'm still without HOT water. By the time I get it, it will be well over a month. I don't feel that was satisfactory service from AHS. Honestly, I feel I should have some type of compensation for the time I've had to wait for my hot water heater to be installed.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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Bert Norman Smyrna, GA

I have always had a positive experience with American Home Shield. They have always handled my repair requests expeditiously and gotten the repair done in a resonable amount of time.

3 years ago

Reply from American Home Shield

Hi Bert, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

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Verified Customer

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Robyn Fuqua Tomah, WI

Service is always prompt and thorough. The service is completed by professionals who are always friendly and courteous. Having American Home Shield has definitely been worth it for us.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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James Eberly Montgomery, AL

We ask for service, and ASH sends a technician. We've never had a problem getting someone competent and professional to help. There is never a haggle trying to get something that is covered fixed.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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CYNTHIA L CLINE Port Richey, FL

They are a good company. Always quick to respond after a request is entered. The only reason for the 4 is that the AC company that they contracted didn't come for 3 days after I put the request in. So, no AC for 3 days in 100 degree weather.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Carolyn Kumm Hooper, NE

I'm very happy in general with the American Home Shield, but in my area, sometimes it is hard to find a repair person and the wait time is entirely too long when you have a refrigerator/system out, and there is no one in the area to come help

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Josh Einsohn Woodland Hills, CA

When it works, it's great. But because the A/C guy said it had to be a plumber, then the plumber said it had to be an A/C guy, water leaked under my air conditioner for weeks, and now I have secondary damage. So was it finally fixed well? Yes. Before that, not so much. Also, I wish there was a way to request two services at the same time from the same person. (If there was, I couldn't find it.)

3 years ago

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Verified Customer

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Audra Bright Fishers, IN

The coverage is pretty solid for the price, at least when you first start. They doubled our monthly rate in only 2 years. As for the contractors they sent out, it was about 50/50 on if they really fixed the issue or did so temporarily so that it'd break again in a few months. Their customer service was tricky to navigate, especially when trying to cancel your plan. I ended up going with another company due to them continually raising prices.

3 years ago Edited January 10, 2024

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Verified Customer

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Datinya Caviness Appling, GA

My dryer appointment was canceled twice. Yet I was the one that had to go to their website to reschedule. Ridiculous, I wasted days taken off from work. AS withdrew the money from my account and yet the contractor has yet to do the work. In addition, without authorization the contractor shipped parts to my home which is an inconvenience to me . I'm stuck with parts yet this contractor is the only one that can use these parts according to An American Shields Associate. Its been a very negative experience .

3 years ago

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Verified Customer

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Rosalind Cleveland, OH

I didn't like AHS referring a contractor to me that was not approved by the Better Business Bureau. There is a lag between the time the service payment is made and when you receive service. If it's an emergency, you need that time shortened. When I phone the call center, I have a REALLY hard time understanding what the service rep is saying. There is a LOT of background noise and there is poor communication. Their English language is not clear for me to understand and they, sometimes, don't understand me. That is VERY frustrating for me when I'm trying to get support/assistance.

3 years ago

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Verified Customer

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Bill ODaniel Euless, TX

They took the monthly payment out of my account two days early and overdraft er my account. Then they said they gave me two months premiums for free for the inconvenience. And now they are sending me emails every other day saying my payment is behind. Every time I call I get somebody in the Philippines that doesn't understand what I'm trying to tell them. Just bad overall experience with the servicing side. I would like someone in the US to call me and try to straighten this out because I'm getting tired of it.

3 years ago

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Verified Customer

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Susan Dover, OH

I have been a customer for six years. Until this year I have been quite satisfied with the service. The last two episodes have been horrific. You have been unable to find contractors to service my request, and when she did find them it took weeks not days for them to show up if they showed up at all. Once I had to find my own contractor and I was told I would be reimbursed.Three months later I received the check. This is not satisfactory. The only thing that saved the company in my braces was that one of your employees was kind enough to get permission to reimburse one of my deposits for $100. If it had not been for her kindness and her hard work I would've quit the company.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Aug. 8th, 2022

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Verified Customer

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Lori Falk San Marcos, CA

The two times we've needed immediate help, they were unavailable. First poor experience was when our tenant experienced a backup in their plumbing, and AHS plumber was unable to get out to take care of it....which then cost us $600......next situation is actually happening as I type. Tenants air conditioning went out ( in Arizona with 100+ weather) and caused the family with two small children to have to go stay somewhere else. Could not even guarantee they could get a tech out there on Monday. Very disappointing. Very likely we will have to obtain our own A/C tech and once again pick up the tab.

3 years ago

Reply from American Home Shield

Hi Lori, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Gloria Owens Washington, DC

Dishwasher went on the blink. Called for service could only get on the schedule one week later. Serviceman repaired but two washes later dishwasher went on blink again. Got on schedule again another week later, scheduled for an afternoon repair. Repairman showed up in the morning and, of course, I was not home. Tried to schedule again but the only time slot was while I was out of town. Scheduled again after returning. Again was given an afternoon appoint and repairman showed up early. I missed him again. Called repairman and he said he only does repairs in my area in the morning. Made another appointment, scheduler tried to give another afternoon appointment. Told scheduler the repairman only worked in my area in the AM so she changed the appointment for a morning repair. Repairman worked on the dishwasher for over an hour then declared it could not be fixed. Said he would let the office know and they would make a decision to give me a new dishwasher. Instead of ordering me a new dishwasher, I've been given a different repair company. This has been about 6 weeks without a dishwasher. This is the first time I've used the AHS service. Pretty poor start and not as advertised - if we can't fix it, we will give you a new appliance.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Aug. 8th, 2022

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Verified Customer

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Zonia Sylvester Stone Mountain, GA

Decent coverage, reasonable price and outstanding customer service, which I refer to the Service Resolution Team. I just wish AHS covers pest control, as other home warranty companies do.

3 years ago

Reply from American Home Shield

Hi Zonia, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Amina Jacksonville, FL

Very pleased with AHS over the years. Easy to use portal to schedule and text to keep you informed. The service techs sent to our home have been professional and qualified to fix the issues.

3 years ago

Reply from American Home Shield

Hi Amina. hank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Jul. 29th, 2022

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Verified Customer

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heath New Braunfels, TX

I have been with American Home Shield for about five years now and thee service is easy and excellent. It is worth it and I would recommend to anyone. I've had an overall great experience.

3 years ago

Reply from American Home Shield

Hi Heath, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Miguel Walker Calumet City, IL

They were prompt to schedule a service request. Although delivery of new appliance was a bit slow, it was not their fault but the company they issued the order. Other than that. I've been satisfied.

3 years ago

Reply from American Home Shield

Hi Miguel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Tavia Gant Lancaster, TX

Whenever my Husband & I have had an appliance stop working properly, AHS sent repair technicians to our home to either repair or recommend replacement without a lot of runaround & excuses

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Decline Prattville, AL

AC quit working and notified AHS who sent me the info to obtain a Heating & AC Tech Service Rose Heating. I had to wait a week for an appointment but then had to be extended due to shortage of technicians. The technician who came was friendly and able to fix the problem quickly.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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