American Home Shield: Read 34,306 User Reviews From Real Homeowners

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William Kietz Pittsburgh, PA

First time we tried to use them for A/C tune-up the contractor never showed/called/returned calls to myself or the company and their solution was to keep trying to contact this person after almost 2 months of zero contact from him instead of suggesting or referring a different contractor and I had to go through hoops to initiate a refund ..2nd time I used the service was relatively flawless and pleasant experience

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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michelle tan Mission Hills, CA

My request services has been excellent until the last company to come fix my service wasn't as responsive after the job. He said he would call since he couldn't fix it. I asked them for a estimate if they were to fix my problem, they didn't reach out to me. American shields did not update me either. I tried to reach someone one. They helped the best way they could, but I wasn't satisfied with the way it was handled.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

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Verified Customer

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Phillip B Ruhde Arlington, TX

Website doesn't allow notes so I had to assume I needed an AC guy. He was here 15 min, said we needed a plumber. He was nice and called AHS to transfer the ticket. No AC from Friday to Monday due to fear it would leak again. Plumber showed me the clog in the AC line and cleaned it out.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

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Verified Customer

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Provost Salt Lake City, UT

They don't always repair your appliances. They take the word SOLEY from the repair technician and never contact the customer. They do NOT take any input from the customer on decisions or any information OR evidence from the customer on those decisions. You get Tech that is inexperienced, in a hurry, mad or just wrong, and you are out thousands. I've used AHS for 30 years and will change when the contract is up. THEY HAVE CHANGED AND IT ISN'T FOR THE BETTER!

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Damaris Massanet Spring, TX

After an issue with the first contractor assigned to my service order, they promptly reassigned it and the second contractor was very competent. AHS provided the coverage I expected.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Edward Skinner Fort Worth, TX

My experience with American Home Shield has been a very positive one. They are very responsive and have been quite helpful when I have contacted them has been very good. They are Very responsive

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Daniel Sprouse Pittsburgh, PA

Needed a furnace repair in a hurry. The contractor was able to get us in and repair our furnace within 24 hours. Good coverage and you're affiliated with good companies. We'll continue to use AHS in our next home.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Bobby E Shepard Yelm, WA

I recently became a member of American Home Shield and had an issue with my faucet in the bathtub. Within hours that had set me up with a local plumbing company that came out and fixed my issue.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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RICK BOWMAN Hereford, AZ

I was very pleased with the Customer Service and the repair job. The only downside was the time I had to wait from filing the service report to the time the technician was able to come to my home. He did a great job--just took a while for him to be able to work me into his schedule.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Donna White Saint Cloud, FL

Majority of the time it wonderful people come out fix the problem or I get it replaced, but this last time my celling fan could not be fix, I have not received my money for the fan that the electrician recommended. It has been over a month

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Susan D Houston, TX

Great website to input requests, timely follow up by vendors, but AHS covers almost nothing claiming them to be pre-existing conditions. A warranty is supposed to cover any defaults, disappointed, probably will not renew. Vendors are also in way too much of a hurry during service calls, do the bare minimum and in some cases don't fix the issue as they treat it as not as important as a cash paying customer.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Terry Griffmartinelli Orangevale, CA

I have hand mostly good work done except for my air conditioner in 2021. It's been a year and they have just ignored the mess. Have to go a private company to have it replaced. Between placer heating and air and Ams they couldn't decide what to do. From May to nearly July in the heat of summer. No help then told me I would get a by out. Never happened and the they still ignore me!

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Jim Hodson Newport Beach, CA

AHS and its interface are much better than they used to, but the service technicians tend to be lower quality and do the bare minimum and, of course, switch all insurance, things are not covered when I was expecting them to be.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Michael A Knox Mobile, AL

3 of 4 issues are resolved, shower I am told needs new parts and plumber didnt take enough pictures to order the right parts, a week had gone by with no word so i called the plumber and they told me he has to come back out to take more pictures to order the right parts then wait for that to be delivered to finish the job, problem is i called them for an update they did not communicate with me.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Millie Lopez Clermont, FL

My 1st experience was bad because I had to wait a week to get an air condition tech. It was over 90 in my house. I had to call a private company because I feared for my health and my dog. My 2nd experience with AHS was great. Plumber came in a reasonable time and did a great job.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Keith Plickebaum Savannah, GA

They were rude to my wife when she called in. It took several days to get someone out allowing more damage to occur to our ceiling because of what was occurring. When my wife asked about secondary issues with damaged grywall they rudely told her that was not covered and she should read her contract more closely. I was on a ship working at the time and really hoped I could rely on my warranty company to assist her and could not have been more dissatisfied. I was. Encouraged to switch warranty companies because of AHS offering outstanding service. Very disappointing.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Abbe Henkel Simpsonville, KY

Because I was assigned a contractor instead of picking the company I had been using for years. Staff told me I couldn't choose My HVAC people called you and I was assigned to them within 10 minutes. Not good customer service when someone requests a specific contractor ( who is on your list of contractors) and then is given rude and incorrrect information by your staff.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Josiah Barker Noblesville, IN

The website is not easy to use especially when trying to renew. Doesn't allow you to choose annual renewal with discount and almost lost us as customers because of it. Not always easy to work with when trying to get reimbursement for buying new appliance. Still waiting on that. Been a year and a half and no one can get back to me. There are some very good perks with this company. However, certain aspects make it frustrating to work with.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Shanika Patton Florissant, MO

I requested service in September for microwave repair the contractor came and diagnosed the issue and ordered parts. I had appointments setup and the contractors constantly canceled on me so now it's almost November and I still have a broken microwave and I reached out to the contractor as well as American home shield and I am not pleased with the results. Until now I have had decent results with American home shield

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Chad Fort Worth, TX

I have filed 2 claims since I have been a customer. On both times, American home shield has delivered on their promise. Problems I have had with my pool pumps have been handled effectively to meet my standards.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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Barrett T. Newman Elyria, OH

They are reliable and do what they say they will do. They are timely and cooperative. Over time, having used their service for some fairly major problems, they have proven to be a really significant dollars and cents value.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Ashanti Carter West Columbia, SC

Great fast efficient service. Had to cancel a request because the people couldn't come out for a few days. Was able to do another request and contracted came out the same day.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Chrislyn Smith Chester, VA

When you call or use the app, you're contacted set up right away, with quality contractors. Warranties cover a lot and very affordable rates. Follow up on all request to ensure customers are satisfied.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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April Kelly Northridge, CA

Responsiveness and claim resolution. They quickly dispatched a service provider. Then we needed a different one, they quickly got another company who diagnosed the problem and then they quickly approved the work.

2 years ago

Reply from American Home Shield

Hi April,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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Evelyn Brooks Tampa, FL

My mechanic was told not to purchase the original part recommend for my BMW X6, and had to wait a week and half calling AMS several times to get the manufacturer water required for my BMWX6. Finally after a few calls he was able to repair my automobile with the factory recommend parts.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Nadine Schneider Saint Augustine, FL

I have had mostly positive experiences with AHS, and intend to remain with them if possible. They seem very accommodating and ready to help. However, I felt that the vendor they used to replace my water heater was a total rip off. They want to charge $615 to replace a $500 tank!!!!!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Kathleen M. Bartley

My first experience was good but my second call was not answered. I was told to find my own repair service which I havebeen unable to do yet I am billed for a service call when there has been NO service. The reason I got AHS was so I could get qualified technicians and not have to search for them myself. the authorization to locate and hire a technician by myself is useless and I can't do it. I should not be billed $125 for a non existant service call. The phone ladies are nice but they can only do so much.

2 years ago Edited October 27, 2022

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Vonda White Round Rock, TX

My garage door stopped working. I ordered a repair through AHS. When the tech got here to fix it he told me that none of the service or parts I needed were covered by AHS. I had to pay $400 out of pocket on top of my $125 deductible. I have the highest policy offered and it still didn't cover anything. It would have been cheaper to call a repair man directly. The repairman was excellent but in this case AHS was worthless.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Marsha Gold Encino, CA

Been dealing with the same dishwasher issue for 2 years and you gave sent several people to fix it. They replaced the strip twice and now it broke again. Each time they replaced it they come to the house twice first which means I have to take off work to wait for them . If you can't fix it, can you please replace it? Obviously there is a problem that can't be fixed. Thank you

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Jason Foster Helena, AL

We have been with AHS for 19 years. Every year the monthly fee goes up and so does the service fee. We recently found out, that a new customer can get a better plan for less money than the plan we have. We were told that we would have to wait until our contract was up and not renew it. Then wait a month and sign up for a new plan. Way to take care of your long time customers AHS!!!

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Susan K. Henne Wheaton, IL

the first time the repair person was sent, he did not know the model of my washer - it took another week to get someone who did, he fixed it and the washer broke again - 3rd time around, the washer is working after 3 weeks of being without one

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 27th, 2022

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Verified Customer

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LaNora Godfrey Mason, OH

Experience with AHS and the vendor. I had to wait over a month for a repair because they were sending a vendor that was not capable of fixing my appliance. I had to demand they start asking the vendor if they repair this type of item before just assigning them to my job. I even called two myself and had to let the AHS rep know they did not fix my item and we need to find someone else. I felt like I was doing their job and was very frustrated as this was a major appliance in my home that is used on a daily basis.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Rick Barker Middletown, OH

I like how fast that the tech is assigned and the quick response I get when they are scheduled. However, I dont like the service items that are not covered when a replacement is needed

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rick, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

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Verified Customer

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Ravi Winter Garden, FL

American home shield is very professional company highly impressed with supervisor and customer rep I find right help at right time I recommended them best people in insurance

2 years ago

Reply from American Home Shield

Hi Ravi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Susan Knight Elkhart, IN

The time from when I phoned in the request, heard from the service provider, and he arrived was very expedient. He was able to look over the furnace and make the necessary repairs the same day. We were very pleased.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Verified Customer

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Ellen Walker Columbus, OH

I was under the impression when I signed up many years ago, that the deductible was all I needed to pay for any repairs or replacements. Unfortunately, that was not the truth. As long as I have been making monthly payments my deductible should cover any services I need. I am getting a furnace and I have to pay out of pocket, so I am not sure why I have this service.

2 years ago

Reply from American Home Shield

Hi Ellen, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Rufus Carroll Birmingham, AL

I've had 2 service requests. One was great, the other not so much. When calling to address the issue there is no resolution or reasonable attempt to resolve the issue. I've twice asked for a supervisor and not been connected with one nor received a callback from a supervisor. Additionally there's no way to voice my concerns about this particular service provider. This means there's no recourse for the lack of satisfactory service and they're able to continue in this manner.

2 years ago

Reply from American Home Shield

Hi Rufus, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Stevan Lucas Rio Rancho, NM

Contractor was very professional and knew exactly how to make the repair in a timely manner. My only reservation to making a five star review is that the contractor did not repair the drywall that was removed to access the shut off valve that was repaired. The contractor stated that this was not normally included in a plumbers scope of work.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Verified Customer

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Sharon Bruscher Aurora, CO

Very responsive to our needs and got us a new water heater rapidly. The plumbing company was excellent. My only complaint is the large amount we had to pay out of pocket for labor and parts when we believed that American Home Shield covered everything.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Verified Customer

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NA Jacksonville, FL

They gave me quick response and handled everything in a timely manner. I did not have to wait too long for a representative to contact me. And it took less then a week to have someone help me.

2 years ago

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Kusum Vyas Houston, TX

There was some extra red tape in getting a kitchen sink faucet replacement installed, but I also had a shower faucet repaired and overall I had a good experience. The plumber that was assigned was very good and great to work with.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Sharon Baltimore, MD

AHS responded quickly following my phone call however, the HVAC company assigned was overloaded. The good news is that the HVAC technician was honest and very knowledgeable, mg AC unit was repaired and running again in short order; very pleased.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Dianne Lawrence Shreveport, LA

They are professional and knowledgeable. When they arrive they are courteous and respectful. They have always solved the problem before they leave. I am very satisfied with their service.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Benita Martinez Phoenix, AZ

American Home Shield is the best warranty company ever. I have been with them for almost 8 years and they have been awesome. They do what they say they are going to do. They are very professional.

2 years ago

Reply from American Home Shield

Hi Benita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Juan Guzman Yuma, AZ

Response to service request was quick, receive email and text updates once service provider was assignedprovided contact info for service provider to contact directly. Placing service request was simple and hassle free

2 years ago

Reply from American Home Shield

Hi Juan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Ronald L Jones Maple Heights, OH

AHS did a quick and good job having my microwave assessed and replaced. The installation did not happen because company that delivered would not hook up external exhaust. The microwave replacement had external exhaust as the original one did but the delivvery folks said "they do not do that" so I had to go through the expensive and time to hire someone who did.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 17th, 2022

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Verified Customer

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Donna Wagner Elmhurst, IL

We had a good experience with our re-key technician but Alvarez Pools, who they sent out for our pool filter, seemed very shady. We had a second opinion who basically completely disagreed with their diagnosis and said that it sounds like Alvarez Pools was trying to scam us, and that AHS has called them out to give second opinions after Alvarez Pools many times. It feels like they are trying to get out of covering what should be included in the deal. Hopefully AHS will correct this after the 2nd opinion.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 17th, 2022

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Verified Customer

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VERNA F GLENN Tampa, FL

There is a huge gap between AHS and their contractors. I was immediately charged $100 to schedule an appointment, which would have been fine if they showed up in a timely fashion. Once here, the technician said he checked the system for leaks, finding a small pressure valve that was defective. The technician showed it to me then threw it out in my yard so I couldn't have it. I was then charged what I found out to be almost 2x the normal amount to add coolant. Two weeks later the problem reoccurred and I contacted AHS. I complained about the cost of the previous service but got no response on being gouged. They said the company they hired, Climate Mechanical was no longer affiliated and they would send someone else out at no charge. Then I was contacted by Climate Mechanical and they set an appointment, which they cancelled the day of and didn't reschedule. AHS has not followed up. In conclusion, it appears AHA has no effective network of honest contractors and no control, concern or pricing standards with the contractors they use. I was charged a total of $850 for 5lbs of refrigerant. All we ask is to be treated fairly, which we have not been, and to receive competent service and adequate follow up. I will contact AHS, hopefully they will get another contractor out here. I assumed when Climate Mechanical cancelled someone else would have been scheduled. It has been over a week and I've heard nothing from them.

2 years ago

Reply from American Home Shield

Hi Verna, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Verified Customer

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MARILYN LATHAM Sacramento, CA

This was my 4th call to repair the same problem with my Dryer. Fixed each time but eventually breaks again. I can't be with out a dryer for as long as it takes (3 weeks each time). I talked to 3 people at AHS and was hoping to get the dryer replaced. They said they could not replace as long as they can repair. I get that but for me it breaking every month or two and then not having a dryer for 3 weeks or more with 5 people in my home is redicilous. I purchased a new Dryer from Lowe's 2 days ago. Delivered today. I did not want to go that route but I can't trust that I won't have a working dryer over the holidays. I am disappointed that it turned out this way. We have been a longtime customer and have always gotten great service in other areas but the dryer put me over the edge. I do not think at this point I will be renewing my contract in January.

2 years ago

Reply from American Home Shield

Hi Marilyn, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Verified Customer

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Andre Kevin Wade Las Vegas, NV

The repair guy was very prompt and fixed the problem quickly . Then he left and I went to open the door and It wouldn't work so I called him and he came back. Come to find out it was the plug-in it was plugged into.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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