American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Curtis B. Krassowski Ephrata, PA

They always come and either fix, or diagnose. If a replacement is needed, the wait time for a replacement can be inconvenient to the homeowner. However, the services that they provide are worth the cost of the warranty coverage. It won't be any less unless you fix it yourself if you can.

4 years ago

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Chuck Boyle Elko, MN

All the steps up to offer to replace our appliance were quite smooth, timely and professional; however, all of the replacement appliances that were offered, only one actually would replace the gas one that we own. And that one replacement offer was nowhere near the quality of the one we're replacing.

4 years ago

Reply from American Home Shield

Hi Chuck, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Jean DeVenney Eugene, OR

Referrals to service providers are fast and local. The service call isn’t cheap, $100 for my plan, but they do all the repair needed for that one price. I’ve had clogged plumbing, a burned out oven unit, and a washer overflow all fixed in a timely manner.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jean,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Leticia Ramirez El Centro, CA

I got this insurance because my daughter recommended it. Now she is having so much trouble trying to get her swimming pool pump fixed. Twice they've given her a contractor that no longer exists, pools r us. She repeatedly told customer service not to request them and again that's who she was given. Tomorrow she will call you guys again to try and get this problem fixed.

4 years ago

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Judith M Bilyeu Nashville, TN

Most recent experience, originally approved part replacement only for 32 years old system, then after almost a month without AC, approved replacement of air handler only. Less than a week later, the 32 year old compressor gave out. Waiting to see how long will be without AC again. Both parts should have been replaced at the same time. This is our only cooling unit, so very hot and not pleased. Reported duct work and nothing done for that. AHS being cheap has been uncomfortable for 93 year old mother living with us, and 2 pets. I would have been better to make replacement myself with AHS.

4 years ago

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Andrew Wolcott Kailua, HI

1. Almost impossible to get someone that speaks english on the phone. 2. Harder yet to get anyone that has any power to change anything (we asked for a supervisor and were hung up on). 3. No ability to elevate claims to "rush" status - even AC failure in the middle of Las Vegas summer. 4. unreasonable cash out offers. My AC coil developed a leak. I was told it would be $2000+ for AHS to repair. However, I was given only $867 cash out when buying a new unit makes it less likely to need to use AHS. 5. No ability to influence with contract repair company is called. 6. Horrible, worst in class, customer service.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 27th, 2022

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Verified Customer

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Randy Ayala Moreno Valley, CA

It's very fast efficient and the companies that they select for you do a great job they even have an option if you don't want those companies they can always select from a list that they have available

4 years ago

Reply from American Home Shield

Hi Randy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Michael P Flynn Jacksonville, FL

I put in a work request online. Shortly after I received an email from AHS telling me that they have referred my work order to a plumbing company. I was able to contact the company and schedule an appointment.

4 years ago

Reply from American Home Shield

Hi Michael, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

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Verified Customer

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stephanie Denise Gonzales San Antonio, TX

Easy.. efficient and thorough. The entire process was easy and quick. The repair man was extremely nice and understanding. So happy we pay for this service. It is definitely worth it!

4 years ago

Reply from American Home Shield

Hi Stephanie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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LaQuita Horton Tyler, TX

Fast professional service and kind ppl. My account representative was very knowledgeable and had a listening understanding ear to my concerns. Investing in American Homesheild was the best thing I've ever done.

4 years ago

Reply from American Home Shield

Hi Laquita, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

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Verified Customer

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Linda Aguilar Aiken, SC

AHS does a great job in responding to our requests in a timely manner. However, it sometimes takes a little too long in getting a service company out to respond to our request.

4 years ago

Reply from American Home Shield

Hi Linda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Roxanne Hilton Pensacola, FL

Our service request was handled the next day and two days after the repairman came out and said he couldn't fix our refrigerator, we ordered a new one through AHS. Less than a week later, it was delivered and installed.

4 years ago

Reply from American Home Shield

Hi Roxanne, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Mary Whelan Tallahassee, FL

My plumbing issues were taken care of nicely. However, when I had my garage door opener replaced, the technician said that the garage door spring needed to be tightened and said it wasn't covered under the AHS plan and he charged me an additional $75 to tighten it. Later when I looked at my plan it looks like the spring should have been covered.

4 years ago

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Verified Customer

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Suellen Bigaj Greendale, WI

Overall our experience with AHS has been good. The phone time reponse has dramatically improved when needing more than online help, and the service providers have all been great at communicating and have provided good service.

4 years ago

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Verified Customer

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Bryan Mitnick Marina Del Rey, CA

I have had some less than satisfying incidents with AHS, but recently I had a very good situation with AHS when they repaired my broken kitchen refrigerator. Put in a new system. And I feel like I have a new refrigerator now. Very happy!!

4 years ago

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Verified Customer

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Walter E Woods Rockwall, TX

A year ago I had a/c problems. When filling out the claim I basically have to diagnose the problem. I said the outsde fan wasn't working. The guy came and replaced the fan, never checking for anything else. There was a freon leak and bad capacitor. The whole unit had to be replaced, and AHS did nothing for me. My last claim was for black stuff coming out the kitchen faucet. A guy came out and cleaned the insides. I said I need it replaced, but he said AHS wouldn't pay for a replacement, just a cleaning. The black stuff is coming out again, and the guy I talked with from AHS said I could file another claim, pay another $75, and AHD would send a different guy out to clean it.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 19th, 2022

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Verified Customer

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Georgette medlin Fortson, GA

Just had some work done on my AC unit and they sent me an email telling me that I needed to renew my contract after 15 years of course it went up and when I called to renew what the girl told me it was already canceled I got an email and within an hour I gave them a call I finally hung up and called back and spoke to another person who said no it was not canceled it just need to be renewed

4 years ago

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Verified Customer

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Enitan Mason Gaithersburg, MD

AHS is unresponsive and unreliable when customer raise concerns. Collectively, the agents are poor problem solvers and not adequately knowledgable what is covered by each warranty. They insist that customer to call back repeatedly rather than follow through on issues they'd rather not deal with. I made at least 7 phone calls on the same issue of replacing a worn out bathtub overflow gasket. They stated that the plumber they sent out categorized the leak I had as was a caulking issue which I could clearly see it wasn't. I asked for written documentation of the plumber's diagnosis and a second opinion. Neither options was followed through even though I asked to speak with a manager. My requests to speak to a manager were followed by promises that a manager would return my call within 24 hours. No managers returned any of my calls. I was told at one point that they were busy and I should call back yet again! When I sought to cancel my warranty because of this unresponsiveness, I found that even the process to reach the "Cancellation Department" is obscure and appears intended to frustrate the customer. When I finally reached the "Cancellation Department/Retentiion Department", managers provided contradictory information and were more focused on me not cancelling my warranty than on solving the leak/gasket replacement problem I had. When it was clear that I would not be manipulated into retaining my warranty after 22 years, a punitive fee equal to a month's payment was levied although I had been informed of a different "administrative fee" for cancellation a few days before. The Customer Retention Department does not listen to the customer. It appears they follow a script that seeks to retain customers whose needs they do not care about. A problem that could have been solved simply lost them this customer.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 19th, 2022

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Verified Customer

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Joseph Wood Macon, GA

Reported a leak under my kitchen sink. Made claim and paid $100. You sent repairman. It was damaged food disposal. You determined it was not a result of normal wear and tear. Repairman's estimate to replace was over $100 more than I had it done by other plumber. How am I as a consumer to determine normal wear and tear. Had I been able to do that in this case, I would not have been out the $100 I paid you.

4 years ago

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Alfred Anderson Ridgefield, WA

Basically was a scam my dishwasher needed replacing you sent me an email said let shop when I went to Lyft shop the dishwasher was no longer in stock this made me take an e-card from Lowe's for only $438 I ended up spending over 1000 actually it was $1214 along with the card I ended up paying for delivery and installation and removal of Cours American home shield knew this at the time when I wrote a review before and contacted customer service I was told that I would have to talk to somebody in the Philippines to get this taken care of because The representative based in the United States would not handle my complaint I was told to send it send an email I'd say nuts for that I should be compensated for the money that I had to put out of my pocket that American home shield refuses to reimburse me on I had a similar thing back in November of last year when my water heater drop dropped out and we're American home shield vendor to get to my house and replace that water heater it was going to take three weeks it was right before Thanksgiving when I had a house full of people I was forced into getting my own water heater which was an identical replacement for the water heater that I had that I had in my home I had a Bradford White 50 gallon and I replaced it with a Bradford White 50 gallon it cost me out of my pocket $1900 when I went to American home shield and ask for reimbursement I was told sorry so sorry sorry sorry sorry now you wonder why I rated you that way because you're a rip off company when it comes to anything major

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Verified Customer

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Betty Gage Italy, TX

The last experience I had with them for the dishwasher went very well and I give them a plus on that but the time before this last year when my hot water heater went out I had to pay $2400 upfront to have it all done. American Home Shield told me I could choose anyone that I wanted and I did and they came out and they did all the repair and did an excellent job but then American Home Shield refused to reimburse me and that I can't abide with

4 years ago

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Verified Customer

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Irene easter West Hills, CA

The principal of the American home shield policy is good however it all depends on the contractors that they're using Some are good some are not Recently I had a service call for a light switch that wasn't working and the electrician that was sent by American home shield said that they would have to open the walls and basically add a new wire I hired an independent electrician who fixed it quickly without having to do anything major

4 years ago

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Verified Customer

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Michael Hartwich Fairfax, VA

When things/requests/repairs go as planned, AHS is just fine. We've been satisfied with some of the service requests we've placed over the years. However, when things get complicated, or go wrong, AHS is a terrible company to deal with. We've unfortunately found out the hard way that their structure is such that you are forced to go through their phone representatives to resolve issues. But the representatives have no authority to solve any problems. Instead, they promise a "supervisor" will call you to help fix what's wrong. But the "supervisor" won't call - leaving you in an endless loop of calling, speaking to an employee with no authority to fix anything, with a promise that a supervisor will contact you soon. It's awful. Actually, after writing this out, I'm downgrading my rating of AHS overall. It is so frustrating to deal, and to have dealt, with all that.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 19th, 2022

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Verified Customer

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Richard Joel Klemp Henderson, NV

The motor in my AC compressor died and American Home Shield arranged for one of its contractor companies to repair it with a new motor and it was done quickly and professionally.

4 years ago

Reply from American Home Shield

Hi Richard, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

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Verified Customer

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Damien T Chicago, IL

I was very pleased with the replacement of my washer and dryer. Customer service was prompt in supplying my options for replacement and installation was scheduled at a reasonable time.

4 years ago

Reply from American Home Shield

Hi Damien, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Roberta Carlson Delmont, PA

Have had to use the warranty company five times since I bought a contract. Each issue was handled fast and with no problems. The technicians were knowledgeable and professional and resolved the problems. Would recommend.

4 years ago

Reply from American Home Shield

Hi Roberta, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Sharon D Smith Boynton Beach, FL

My experience with American Home Shield for the lady year and a half has been exceptionally good. I would highly recommend American Home Shield to anyone who is interested in getting a home warranty plan.

4 years ago

Reply from American Home Shield

Hi Sharon, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 26th, 2022

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Verified Customer

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Montressor Merrill Killeen, TX

AHS has always been prompt and easy to to fix any issues. Have never had a problem with the timeliness and professionalism. This is the best Home warranty company I have every used.

4 years ago

Reply from American Home Shield

Hi Montressor, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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Mary Ellen Maarouf Houston, TX

From beginning to end there were no problems. The tech was excellent. He knew what he was doing and he very professional and friendly. We had to wait a month for the part but installation was quick.

4 years ago

Reply from American Home Shield

Hi Mary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

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Verified Customer

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Monica Galvan Perris, CA

AHS, were very fast to respond. The only issue I had was scheduling the installation of my water heater, calling several times, leaving messages, after 3 days of calling, I was able to speak to someone, just another point, the last phone call I was put on hold for 27 minutes.

4 years ago

Reply from American Home Shield

Hi Monica, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 31st, 2022

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Verified Customer

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Michael T Burns Finksburg, MD

AHS uses good contractors and work gets done fairly soon. I do wish you had an emergency service option for when heat goes out in the middle of winter or water is pouring out of a broken fixture...often 2-3 days before someone comes out.

4 years ago

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Verified Customer

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KATHRYN WITTMANN Spring, TX

Changed from AHS to CHOICE Home Warranty, because they were cheaper. You absolutely get what you pay for. Was a long time customer of AHS and will never leave them. They are the best.

4 years ago

Reply from American Home Shield

Good morning Kathryn, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 26th, 2022

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Verified Customer

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K B Tempe, AZ

Additional repair costs are not disclosed up front. Water heater removal and replacement is covered but if leak pan is installed; any pipe work is needed, AHS does not advise homeowner is responsible. There is no apparent oversight by AHS of charges for additional cost so homeowner is at the mercy of repair company.

4 years ago

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Verified Customer

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Darline Austin Reno, NV

It seems they hire subpar contractors for the jobs in the past. My most recent dealings were better than I've experienced in the past with American Home Shield actually I have thought about dropping this insurance and looking at someone else if I have continued issues with subpar contractors. I also had an issue with my dryer a year ago and they couldn't find a part for it and no one ever contacted me back from your company and my policy states repair or replace that didn't happen.

4 years ago

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Verified Customer

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Leslie Jimenez Burlingame, CA

When my refrigerator needed fixing, I was told it could not be. I received the original price I paid and bought a new one. When my dishwasher needed to be fixed it was!!! Service was GREAT

4 years ago

Reply from American Home Shield

Thanks for letting everyone know we provided great service to you.

May. 6th, 2022

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Verified Customer

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Solomon Padilla Phoenix, AZ

When directly dealing with Am Home Shield has been good experience. It's the firms they send out to do our repairs is what concerns me. They come and they go without any documentation showing what they have accomplished or noting what may be future upcoming repairs.

4 years ago

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Verified Customer

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BH West Chester, OH

Our dishwasher repairman was fantastic, did a great job in a timely manner. But when it came time for the water heater to be replaced, things didn't go so well. We got the cheapest water heater and cheapest materials, that had to be replaced immediately. The workmen were friendly, but we weren't sure they knew what they were doing. It was resolved, but we are left with a water heater that has to be on the highest setting to provide enough hot water for 2 people.

4 years ago

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Verified Customer

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Gloria Wilcox Mesa, AZ

Our repairs and replacements have been carried out just as promised . From beginning of service requests to completion, all has been successfully and skillfully accomplished as needed.

4 years ago

Reply from American Home Shield

Hi Gloria,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Thuy Erlewine Gambrills, MD

They answer the phone, address questions / concerns ; their website is easy to use and put in work request . The companies that they work with are reliable and do great work .

4 years ago

Reply from American Home Shield

HI Thuy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Heather Wilson Virginia Beach, VA

They are quick to respond and have been a blessing throughout the years. I would give them five stars if they covered cost of Freon, my AC has given me a few problems over the years and the last one was $1240 out of pocket for me.

4 years ago

Reply from American Home Shield

Hi Heather, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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Kristy Steward Fredericksburg, VA

This was the first time I've ever used the service since I signed up 4 yrs ago, when I called i was hoping to speak to someone and ask questions and I clearly didn't get a prompt that i would immediately get charged the deductible amount so I had no choice but to utilize the service. Then my issue with the contractor they connected me to was not going to be until four days later! Ridiculous!

4 years ago

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Verified Customer

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Sherry Thurman Morrow, GA

Because, I've had two major appliances to go bad, one being my Hot Water Heater, and the other, being my AC Compressor, and American Home Shield honored the both of them. Thanks again American Home Shield

4 years ago

Reply from American Home Shield

Hi Sherry,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Diane Casano Las Vegas, NV

I was able to reach them in the middle of night and they sent a repairman and got it fixed quickly. The reps on the phone were very understanding and efficient and professional.

4 years ago

Reply from American Home Shield

Hi Diane, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2022

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Verified Customer

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Glenda Magnolia, TX

They responded quickly, explained everything, answered all our questions, went through all our options and had the new unit scheduled and installed quickly. Great customer service.

4 years ago

Reply from American Home Shield

Hi Glenda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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Brocha Otero Kaneohe, HI

The technician is knowledgeable and competent but suggested a new dishwasher and instead AHS closed out the service. Two of the three issues were resolved but the dishwasher is still broken and was neither replaced nor repaired.

4 years ago

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Verified Customer

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Louis Birdlong Ball, LA

My claim was taken care of quick and the repair man was very nice and fixed my machine in good time and he was very informative about what he was gone do and how long it would probably take

4 years ago

Reply from American Home Shield

Hi Louis. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Apr. 28th, 2022

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Verified Customer

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D. McGoodwin Dallas, TX

Very pleased with Sirius Heating /A/C. Fixed my unit hopefully it will last thru summer. Love the warranty. My tech, Cody was truly a pro! He is a real problem solver. He is welcome in my home anytime!

4 years ago

Reply from American Home Shield

Hi D. McGoodwin,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Arthur Martin Millbrook, AL

OUR AHS Contract provides us with the coverage products we need Warranty on and the service contractors AHS provides us when we have an appliance needing repair are just excellent.

4 years ago

Reply from American Home Shield

Hi Arthur, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Apr. 29th, 2022

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Verified Customer

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Edward Roberts Versailles, KY

Very responsive. Dishwasher had to be replaced and the one recommended was same brand with more features. Was sent eGift card from Lowes within 2 days and purchased the dishwasher we wanted. Greatest

4 years ago

Reply from American Home Shield

Hi Edward, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

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Verified Customer

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April L. Carlson Pocola, OK

The company American Home Shield sent to fix my washing machine and microwave was terrific. They were polite, on-time, professional and got the job done. And, they cared about doing the job right!

4 years ago

Reply from American Home Shield

Hi April, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 29th, 2022

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