American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Johnny Columbus, MS

They where able to find and fix the issue quick. They had to order the part and was able to fix it in a week. The person who came out was able to do a temporary patch that held until it could be replaced

3 years ago

Reply from American Home Shield

Hi Johnny, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Dawn New Orleans, LA

They are quick to get a company to fix your appliance which is great. It would be better though if we could see how much we saved per visit. For example, an invoice showing this is what you would pay without AHS. This would prove value and would help AHS attract new and retain current customers

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Linda Rafla Crestwood, KY

The agents at American Home Shield have always been professional and helpful. We are happy with our interactions with them. The only negative thing that we have had is that some of the technicians that are assigned to our jobs are not honest, some not certified or licensed and others not competent. Other han that we have been pleased.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Teresa ONeill King George, VA

I wish people would answer the phone and/or that the service tickets are always closed out. 1 of my original tickets was not properly closed, so the system would not let me request a recall, this caused a week 2-3 week delay in getting our AC unit properly diagnosed and on its way to being fixed, we are into week 3 now.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Scott Shanklin-Peterson Johns Island, SC

I have not received an approved $808.30 reimbursement for the dishwasher that was installed on February 10, but no reimbursement has been received. I have been in touch with the Cash Out department several times with no clear answers . Today I was told that the request to issue the check had never been submitted to Accounting, so they would submit it today and it will take another 21 days. Please find out what the problem is ASAP. $808.35 is a lot of money! It has now been over 4 months and I was originally told it would take only 21 days.

3 years ago

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Verified Customer

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Jason Calvert Saint Johns, FL

The response was understanding and immediate. My only fault noted was that the part needing replacement was not a brand for brand exchange. I had to pay the difference for a brand exchange so my system would function as it did before the part failure.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Venida Adams Chesterfield, VA

The problem is with your appliance contractors. I'm in my 3rd week without a dryer. It took a week for the 1st assessment. It took 6 days for them to reply about the parts bring ordered. Now I have to wait another week July 1st to repair & do the job. It's ridiculous to wait this long. AHS... definitely needs more than ONE appliance company to repair for all your customers to be serviced during the summer months.

3 years ago

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Tammy Brown Broken Arrow, OK

I keep getting optimum appliances as my contractor. Anthony F super glued a part together on my ice maker so it asked a little over a month before I had to request another. He said the dishwasher was off balance and rolled the feet down but never checked to see if it was level. It ran once and then quit again. Now he won't even answer his emails, text or phone calls to come back again.

3 years ago

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Verified Customer

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laurie Pike Road, AL

I've been with AHS since 2014 so there are too many bad experiences to count. Your wait time has decreased so that's good, but there are still too many musunderstandings, like I'm told I'll be called back and I have to call several times to get an answer. When things happen that your initial associate can't answer I want someone who can, not another promise to be called back.

3 years ago

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Verified Customer

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Lori Brennen Summit, AZ

My toilet still does not work properly 4 visit from repair guys and asked to speak to a supervisor it took 3 days for that a supervisor to call me and then I couldn't answer the phone cuz it was when I was working and they called three more times all at the same hour of the day and so I couldn't answer cuz I was working you would think they would try a different time of day and try and call so they're batting zero with me I only gave him a two because the older toilet the one toilet did get replace and it works beautifully but when the two don't work the same they're still issue with the other somebody needs to fix it

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 1st, 2022

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Verified Customer

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Joann Price Las Vegas, NV

ABM came to my home to check out my oven that had cough fire. He never called before he arrived Eric was in my home 6 minutes took 3 pictures of my oven and said he will order the parts. I asked him to check the computer panel to see if it works or was damaged by the fire. Without checking it he said it was fine and left. I took the panel off and you can see it was burn . I called AHS and the rep. Said the repair man is a professional and knows what he is doing. I beg to differ. I called ABM told them what happened and they said they will talk to Eric and call me back. They never did.

3 years ago

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Verified Customer

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Gayalene Morgan Tulsa, OK

because my ac went out and I had to pay $2,035.00 while AHS only paid $450.00 per the company that did the installment, then I called AHS on 6/21 to find out about an buy out said I would hear back 24/48 hours today is 6/25 still haven't heard back. AHS is quick to take my money I called to setup a cooling system check May 30 the company they assigned to me duleeme never once called or email I called the company 3 times before they would even give me an appt. for July but AHS has already taken my money for this service, then I get my new contract and AHS is going up. JKT Mechanical did a gret job installing my furnace 5 stars to Christian/Tech and Dalton C/Installer schedule

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 1st, 2022

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Verified Customer

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Loretta A Meyer Irvine, CA

they were efficient. spoke with auhority and when I renew in September ,because I belong to Arpe I get a 35% discount , also when i had a garbage disposal problem it was solved veru quicklyy

3 years ago

Reply from American Home Shield

Hi Loretta, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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James Thigpen Johnson City, TN

American Home Shield has been nothing but professional with every encounter. Their contractors have all been very personable and professional throughout. They have done what they said they would do.

3 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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James Jordan Eastover, SC

The repairman was on time pull the washer back off dove into the problem and repair the problem the technician was very concerned and explained everything to me I would recommend these people to all my friends

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Florentino Chapa Mission, TX

American Home Shield is very well organized and provide excellent customer service.since the time I put my claim, that have guided me step by step through the process maintaining excellent communication via emails and texts.

3 years ago

Reply from American Home Shield

Hi Florentino, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Paula Krug Mount Carmel, IL

within hours of filing a request a repair person was here and took care of the problem. was very professional and polite. very pleased. much better than the last home warranty co. we had.

3 years ago

Reply from American Home Shield

Hi Paula, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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Debera L Pagala French Camp, CA

My fridge went out and they had a repair guy come to the house. He tried to repair it but the parts are no longer being made. So I was told that I could get a new one. Yay Me! The customer service is great.

3 years ago

Reply from American Home Shield

Hi Debera, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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William Pender Virginia Beach, VA

Quick response to service requests! The merchants that's come out to service my appliances were very courteous, professional, & informative. I was very pleased with All of my American Home Shield experiences.

3 years ago

Reply from American Home Shield

Hi William, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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Jim Sullivan Pawleys Island, SC

The process could be smoother to authorize the additional out-of-pocket charges so that repair can be finished faster. There should also be a plan available to move to newer AC units so that the extra charges for coolant can be eventally eliminated.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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John Stewart Spokane, WA

I have had both good and poor experiences with American Home Shield. Our latest warranty experience dealing with our refrigerator was totally positive. Conversely, our prior experience dealing with our oven took a very long period of time to get it working again.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Lauren Gibsonia, PA

I have used my warranty three times so far. I have used them for dishwasher and washer repair. These times my appliances were fixed in a timely manner. I'm April I paid to have an AC tune up. It has been two months and the company that was assigned still has not come. I have called AHS three times and they still have done nothing about it!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 6th, 2022

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Verified Customer

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Randy Pinter Chino Hills, CA

With AHS requesting service is very easy. Most service providers that have been assigned are very good. A few not so much. Overall, although we don't have to use AHS often (which is good) it's nice to have them there when the need does arise.

3 years ago

Reply from American Home Shield

Hi Randy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Verified Customer

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Elizabeth Cape Elizabeth, ME

The online service request needs some updating. You should be able to put more than one service request in at a time. For example, I have 2 HVAC units and when they both go at the same time there is no option to specify that technician needs to look at both.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 19th, 2022

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Verified Customer

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Kathleen Kresl Georgetown, TX

Customer service is hard to communicate with, long phone times with Ill informed reps. I also was not notified about the hvac tuneup being time sensitive until after I went back into the app to schedule it. I was later told that I ran out of time or was too late to do it. Why does it have to be done at a certain time of year if I have it in the plan?

3 years ago

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Verified Customer

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Adam Lewis Abilene, TX

I rate this last experience as a 1 but gave a three because I have had good experiences in the past. This time they were unable Unable to assign my repair to a contractordo t have enough HVAC contractors In My are, took me calli g to get a hold of a supervisor to discuss my issue. Would love to pass my concerns to senior management verbally, but I know that no one will call me.

3 years ago

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Verified Customer

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Linder D Means

Some contractors are good but, some have the cases open for years without updates !

3 years ago Edited January 10, 2024

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Raza Hayder Kernersville, NC

I feel that American Homeshield is easily accessible on the internet. But in contrast, extremely difficult to contact by phone. Also, I've found that majority of the service providers that American Homeshield uses are fine. But, I have had concerns regarding the overall quality and workmanship from some of the service providers that American Homeshield uses. For these reasons, I did not rate American Homeshield 4 or 5 stars.

3 years ago

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Verified Customer

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Bob Mattson Kennesaw, GA

Just realized when I had to make a service request that I am now being charged almost $100 per month for this service and was never made aware my monthly cost was going up. Recently priced a competitor and their rate was just over $50 per month with my same service fee amount. Also have a service request in currently and have not been contacted by service provider in three days to schedule service.

3 years ago

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Verified Customer

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Todd Caddo Mills, TX

An electrical surge damaged one of three AC Networks (AC Unit, Thermostat and Furnace) located within 10 feet of each other. The very capable technician gave a diagnosis of a power surge but could not state exactly where the surge came from (whether it was external, like a lightning strike, or internal, like a malfunction of one of the appliances in the network.) The inspection was over a week and a half ago. AHS is trying to deny the claim because the technician was unable to definitively sight the source of surge (claiming it may have been lightning.) Despite all the indicators that point to the surge originating within the single AC network (neither of the other 2 systems have any problems nor any nearby electrical systems) they are claiming it was an act of God. I've spoken with representative on 3 occasions over the past week and a half and each time they first recommend sending out another tech to get a second opinion (at my cost) - to which I make it abundantly clear that a second opinion will, like the first, be unable to provide a definitive source of surge. Each of the representative's has agreed that given the condition a second opinion would be a waste of time. They have then told me they would escalate the claim and a higher representative would contact me within 48 hours. Though each representative has been very pleasant, I am frustrated by the tactic of delay used to leverage my discomfort (no AC) in hopes that I might give up and accept their denial. I've found this delay tactice is common with AHS as I've had a similar experience with a waterheater and I find it very manipulative.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Verified Customer

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Jeffrey Foltz Matthews, NC

The expectation was to have a reasonable level of protection for our home that would mitigate the costs of repair. Our reality was that for smaller things such as our dryer, the service charge was reasonable, but when we had an issue with the water heater (a bigger item) we found the "fine print" would result in a huge cost. The cost was so high that we went ahead and replaced it ourselves" and are still being expected to provide a "professional" invoice for the service in order to receive any small ("below wholesale cost") compensation for the cost of the heater purchased from a local retail store. I find this disingenuous and not a "piece of mind" as advertised in the numerous daily ads I get from AHS. Given this set of experiences, we will be canceling our plan once we receive the cash-out offer for the water heater.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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Verified Customer

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Anthony Dear Cumming, GA

Very poor customer over the phone service. Representatives are hard to understand and appear to only respond to a script before them. I called several times trying to address a situation I was having with my micro wave only to be put on extensive holds and later having the representative unable to answer my question. Once I was told I would receive an answer in a follow up e-mail which never appeared. I am questioniny how legit AHS really is and if I am being taken advantage of when I encounter a problem and am unable to get past a very poor speaking and uninformed representative without any other opportunities to have my issue properly addressed.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Anthony, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Rick Pogue Jackson, TN

I chose AHW because I think their the best and they cover more. Some companies put low dollar caps on items like AC, my plan does not. They also have a fast response time which is very important.

3 years ago

Reply from American Home Shield

Hi Rick, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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Verified Customer

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Robert Wyatt Lubbock, TX

Have had them repair my AC, Dishwasher, dryer and replace my washing machine. Very easy and timely process by very professional repairmen. Cent say one bad things about them. Good people, easy process.

3 years ago

Reply from American Home Shield

Robert, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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Verified Customer

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Karen Ingraham Melbourne, FL

I have had AHS since I bought my house in 2008. Service has always been prompt and professional. My only disappointment has been that the monthly fee has been raised $20 with no notification.

3 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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Monique Stanley Ladson, SC

I really appreciate this home warranty. It works in a timely manner and I have not had any issues with the contractors either. Top notch service. This is the 3rd home warranty company and the BEST!!

3 years ago

Reply from American Home Shield

Hi Monique, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 16th, 2022

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Verified Customer

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Jordan Turgeon Ruffsdale, PA

Covered most of our problems. Contractor stated that AHS will claim that functional problems are cosmetic and possibly not cover them so we should pick and choose what we have repaired/replaced. A little of hassle but otherwise ok experience.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 13th, 2022

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Verified Customer

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Yvette Mack Nashville, TN

Thus far the service has been great. I unexpectedly had an $800 bill to replace the evap coil in my AC unit. Plus the service person dropped the washer down the drain when he repaired the faucet and said it didn't matter. The water splashes when turned on.

3 years ago

Reply from American Home Shield

Dear Yvette, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Emogene Robinson Chicago, IL

In February 2022 our ejector pump failed and we (had) a finished fully carpeted basement. I contacted AHS and told them water was still coming in and there was a bedroom right next to where this happening. They didn't think this was a real emergency so they had someone come out 2-3 days later. It's now June and I ended up having to have my whole basement basically taken apart because of the damage done to my walls all the wet flooring , clothes, furniture. Thank goodness I had insurance, I don't mean AHS.

3 years ago

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Verified Customer

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chester m brock Auburn, WA

my experience has been very good . They seem to do as they promise. I have been with them about 3 years. I remodeled my kitchen in 2005 and got all new appliances. They are getting old and started needing repairs. AHS has done as advertised for me.

3 years ago

Reply from American Home Shield

Dear Chester, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Patricia Elder Myrtle Beach, SC

I kept getting numbers that were answered outside the USA with people who're very difficult to understand. they would say they set up andaopt. with a company, and the company never called. when I called that compan they said they were never contacted with a work order. ON one of those called the man had me take a picture of my fridge and show the vin number. he then took over my phone and tried to get other information. I then hung up. He kept calling backend sending voice messages, which I ignored. Finally, I check my local phone book to get the office here in Myrtle beach, where it was quickly resolved. Very frustrating

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 20th, 2022

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Verified Customer

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Lillie Franks San Antonio, TX

Over the years AHS has repaired and replaced appliances to my satisfaction. This has afforded me peace of mind and I'm confident that I'll continue as a happy customer for many years to come

3 years ago

Reply from American Home Shield

Hi Lillie, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Mark Andres Las Vegas, NV

User friendly, quick, efficient whenever I have had to use the service it has been easy and staff is friendly employees are knowledgeable and helpful when I have spoken to them

3 years ago

Reply from American Home Shield

Hi Mark, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Gus Stockton, CA

I have had several claims. Each time AHS has taken care of the problem. Ice maker fixed. Garbage disposal fixed. Microwave oven replaced. I was skeptical when I signed up, but they are fast and take care of the claims made.

3 years ago

Reply from American Home Shield

Hi Gus, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Verified Customer

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ReGena Jackson, MS

They respond quickly and professionally to my service needs. The vendors they select to fill my service requests are prompt, knowledgeable, and have excellent customer service manners.

3 years ago

Reply from American Home Shield

Hi ReGena, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2022

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Verified Customer

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Kristie king Las Vegas, NV

Easy to schedule, fast approval for replacement of item. I like i had option to choose my replacement microwave and it was delivered and installed within couple of days. So quick and easy stressfree

3 years ago

Reply from American Home Shield

Hi Kristie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Nelson Ishee Leander, TX

Easy service request. Problem solved. Plumber scheduled service call. Arrived on time, called before arriving. Explained problem and was taken care of in short order. Recommend them to anyone. No hassle or runaround.

3 years ago

Reply from American Home Shield

Hi Nelson, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Loretta Turlock, CA

They are very quick to respond to your request for service. Always pleasant and courteous. If there are any issues they are very accommodating and willing to make sure you are satisfied with the service

3 years ago

Reply from American Home Shield

Hi Loretta, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Janice Ivie Paola, KS

Discrepancies between what I was originally told by AHS re recent vendor's estimate and what vendor told me. Decided not to use vendor and not proceed with problem through AHS at this time. Other experiences with AHS have been ok.

3 years ago

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Verified Customer

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Katie kosienski Fairmont, WV

Took several phone calls to clear up a charge on my account. Wasn't my fault. But then wasn't allowed to put in a order for repair until it was cleared up. Then when when furnace was checked. Switch was turned off by tech and I didn't have ac for 2 days. They were too busy to come back to see why I didn't have ac when I had no issue with it until they checked on heat problem.

3 years ago

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