American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Walter E Woods Rockwall, TX

A year ago I had a/c problems. When filling out the claim I basically have to diagnose the problem. I said the outsde fan wasn't working. The guy came and replaced the fan, never checking for anything else. There was a freon leak and bad capacitor. The whole unit had to be replaced, and AHS did nothing for me. My last claim was for black stuff coming out the kitchen faucet. A guy came out and cleaned the insides. I said I need it replaced, but he said AHS wouldn't pay for a replacement, just a cleaning. The black stuff is coming out again, and the guy I talked with from AHS said I could file another claim, pay another $75, and AHD would send a different guy out to clean it.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 19th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Michael Hartwich Fairfax, VA

When things/requests/repairs go as planned, AHS is just fine. We've been satisfied with some of the service requests we've placed over the years. However, when things get complicated, or go wrong, AHS is a terrible company to deal with. We've unfortunately found out the hard way that their structure is such that you are forced to go through their phone representatives to resolve issues. But the representatives have no authority to solve any problems. Instead, they promise a "supervisor" will call you to help fix what's wrong. But the "supervisor" won't call - leaving you in an endless loop of calling, speaking to an employee with no authority to fix anything, with a promise that a supervisor will contact you soon. It's awful. Actually, after writing this out, I'm downgrading my rating of AHS overall. It is so frustrating to deal, and to have dealt, with all that.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 19th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Enitan Mason Gaithersburg, MD

AHS is unresponsive and unreliable when customer raise concerns. Collectively, the agents are poor problem solvers and not adequately knowledgable what is covered by each warranty. They insist that customer to call back repeatedly rather than follow through on issues they'd rather not deal with. I made at least 7 phone calls on the same issue of replacing a worn out bathtub overflow gasket. They stated that the plumber they sent out categorized the leak I had as was a caulking issue which I could clearly see it wasn't. I asked for written documentation of the plumber's diagnosis and a second opinion. Neither options was followed through even though I asked to speak with a manager. My requests to speak to a manager were followed by promises that a manager would return my call within 24 hours. No managers returned any of my calls. I was told at one point that they were busy and I should call back yet again! When I sought to cancel my warranty because of this unresponsiveness, I found that even the process to reach the "Cancellation Department" is obscure and appears intended to frustrate the customer. When I finally reached the "Cancellation Department/Retentiion Department", managers provided contradictory information and were more focused on me not cancelling my warranty than on solving the leak/gasket replacement problem I had. When it was clear that I would not be manipulated into retaining my warranty after 22 years, a punitive fee equal to a month's payment was levied although I had been informed of a different "administrative fee" for cancellation a few days before. The Customer Retention Department does not listen to the customer. It appears they follow a script that seeks to retain customers whose needs they do not care about. A problem that could have been solved simply lost them this customer.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 19th, 2022

check_circle

Verified Customer

star star star star star

Damien T Chicago, IL

I was very pleased with the replacement of my washer and dryer. Customer service was prompt in supplying my options for replacement and installation was scheduled at a reasonable time.

3 years ago

Reply from American Home Shield

Hi Damien, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

check_circle

Verified Customer

star star star star star

Richard Joel Klemp Henderson, NV

The motor in my AC compressor died and American Home Shield arranged for one of its contractor companies to repair it with a new motor and it was done quickly and professionally.

3 years ago

Reply from American Home Shield

Hi Richard, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

check_circle

Verified Customer

star star star star star

Sharon D Smith Boynton Beach, FL

My experience with American Home Shield for the lady year and a half has been exceptionally good. I would highly recommend American Home Shield to anyone who is interested in getting a home warranty plan.

3 years ago

Reply from American Home Shield

Hi Sharon, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Roberta Carlson Delmont, PA

Have had to use the warranty company five times since I bought a contract. Each issue was handled fast and with no problems. The technicians were knowledgeable and professional and resolved the problems. Would recommend.

3 years ago

Reply from American Home Shield

Hi Roberta, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

check_circle

Verified Customer

star star star star star

Montressor Merrill Killeen, TX

AHS has always been prompt and easy to to fix any issues. Have never had a problem with the timeliness and professionalism. This is the best Home warranty company I have every used.

3 years ago

Reply from American Home Shield

Hi Montressor, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Monica Galvan Perris, CA

AHS, were very fast to respond. The only issue I had was scheduling the installation of my water heater, calling several times, leaving messages, after 3 days of calling, I was able to speak to someone, just another point, the last phone call I was put on hold for 27 minutes.

3 years ago

Reply from American Home Shield

Hi Monica, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 31st, 2022

check_circle

Verified Customer

star star star star star

KATHRYN WITTMANN Spring, TX

Changed from AHS to CHOICE Home Warranty, because they were cheaper. You absolutely get what you pay for. Was a long time customer of AHS and will never leave them. They are the best.

3 years ago

Reply from American Home Shield

Good morning Kathryn, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Mary Ellen Maarouf Houston, TX

From beginning to end there were no problems. The tech was excellent. He knew what he was doing and he very professional and friendly. We had to wait a month for the part but installation was quick.

3 years ago

Reply from American Home Shield

Hi Mary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

check_circle

Verified Customer

star star star star star_border

K B Tempe, AZ

Additional repair costs are not disclosed up front. Water heater removal and replacement is covered but if leak pan is installed; any pipe work is needed, AHS does not advise homeowner is responsible. There is no apparent oversight by AHS of charges for additional cost so homeowner is at the mercy of repair company.

3 years ago

check_circle

Verified Customer

star star star star star_border

Michael T Burns Finksburg, MD

AHS uses good contractors and work gets done fairly soon. I do wish you had an emergency service option for when heat goes out in the middle of winter or water is pouring out of a broken fixture...often 2-3 days before someone comes out.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Darline Austin Reno, NV

It seems they hire subpar contractors for the jobs in the past. My most recent dealings were better than I've experienced in the past with American Home Shield actually I have thought about dropping this insurance and looking at someone else if I have continued issues with subpar contractors. I also had an issue with my dryer a year ago and they couldn't find a part for it and no one ever contacted me back from your company and my policy states repair or replace that didn't happen.

3 years ago

check_circle

Verified Customer

star star star star star

Leslie Jimenez Burlingame, CA

When my refrigerator needed fixing, I was told it could not be. I received the original price I paid and bought a new one. When my dishwasher needed to be fixed it was!!! Service was GREAT

3 years ago

Reply from American Home Shield

Thanks for letting everyone know we provided great service to you.

May. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Solomon Padilla Phoenix, AZ

When directly dealing with Am Home Shield has been good experience. It's the firms they send out to do our repairs is what concerns me. They come and they go without any documentation showing what they have accomplished or noting what may be future upcoming repairs.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

BH West Chester, OH

Our dishwasher repairman was fantastic, did a great job in a timely manner. But when it came time for the water heater to be replaced, things didn't go so well. We got the cheapest water heater and cheapest materials, that had to be replaced immediately. The workmen were friendly, but we weren't sure they knew what they were doing. It was resolved, but we are left with a water heater that has to be on the highest setting to provide enough hot water for 2 people.

3 years ago

check_circle

Verified Customer

star star star star star

Gloria Wilcox Mesa, AZ

Our repairs and replacements have been carried out just as promised . From beginning of service requests to completion, all has been successfully and skillfully accomplished as needed.

3 years ago

Reply from American Home Shield

Hi Gloria,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

check_circle

Verified Customer

star star star star star_border

Heather Wilson Virginia Beach, VA

They are quick to respond and have been a blessing throughout the years. I would give them five stars if they covered cost of Freon, my AC has given me a few problems over the years and the last one was $1240 out of pocket for me.

3 years ago

Reply from American Home Shield

Hi Heather, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Thuy Erlewine Gambrills, MD

They answer the phone, address questions / concerns ; their website is easy to use and put in work request . The companies that they work with are reliable and do great work .

3 years ago

Reply from American Home Shield

HI Thuy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

check_circle

Verified Customer

star star star star_border star_border

Kristy Steward Fredericksburg, VA

This was the first time I've ever used the service since I signed up 4 yrs ago, when I called i was hoping to speak to someone and ask questions and I clearly didn't get a prompt that i would immediately get charged the deductible amount so I had no choice but to utilize the service. Then my issue with the contractor they connected me to was not going to be until four days later! Ridiculous!

3 years ago

check_circle

Verified Customer

star star star star star

Sherry Thurman Morrow, GA

Because, I've had two major appliances to go bad, one being my Hot Water Heater, and the other, being my AC Compressor, and American Home Shield honored the both of them. Thanks again American Home Shield

3 years ago

Reply from American Home Shield

Hi Sherry,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

check_circle

Verified Customer

star star star star star

Diane Casano Las Vegas, NV

I was able to reach them in the middle of night and they sent a repairman and got it fixed quickly. The reps on the phone were very understanding and efficient and professional.

3 years ago

Reply from American Home Shield

Hi Diane, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2022

check_circle

Verified Customer

star star star star star

Glenda Magnolia, TX

They responded quickly, explained everything, answered all our questions, went through all our options and had the new unit scheduled and installed quickly. Great customer service.

3 years ago

Reply from American Home Shield

Hi Glenda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

check_circle

Verified Customer

star star star star star_border

Brocha Otero Kaneohe, HI

The technician is knowledgeable and competent but suggested a new dishwasher and instead AHS closed out the service. Two of the three issues were resolved but the dishwasher is still broken and was neither replaced nor repaired.

3 years ago

check_circle

Verified Customer

star star star star star

Arthur Martin Millbrook, AL

OUR AHS Contract provides us with the coverage products we need Warranty on and the service contractors AHS provides us when we have an appliance needing repair are just excellent.

3 years ago

Reply from American Home Shield

Hi Arthur, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Apr. 29th, 2022

check_circle

Verified Customer

star star star star star

D. McGoodwin Dallas, TX

Very pleased with Sirius Heating /A/C. Fixed my unit hopefully it will last thru summer. Love the warranty. My tech, Cody was truly a pro! He is a real problem solver. He is welcome in my home anytime!

3 years ago

Reply from American Home Shield

Hi D. McGoodwin,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

check_circle

Verified Customer

star star star star star

Louis Birdlong Ball, LA

My claim was taken care of quick and the repair man was very nice and fixed my machine in good time and he was very informative about what he was gone do and how long it would probably take

3 years ago

Reply from American Home Shield

Hi Louis. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Apr. 28th, 2022

check_circle

Verified Customer

star star star star star

Edward Roberts Versailles, KY

Very responsive. Dishwasher had to be replaced and the one recommended was same brand with more features. Was sent eGift card from Lowes within 2 days and purchased the dishwasher we wanted. Greatest

3 years ago

Reply from American Home Shield

Hi Edward, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

check_circle

Verified Customer

star star star star star

April L. Carlson Pocola, OK

The company American Home Shield sent to fix my washing machine and microwave was terrific. They were polite, on-time, professional and got the job done. And, they cared about doing the job right!

3 years ago

Reply from American Home Shield

Hi April, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Rupert Lewis Smithville, TX

The assignment of a vender is timely however in most cases the assigned vendor schedule the repair some 5 to 10 days delay and then sometime reschedule and another delay before the repair work is completed.in most cases that part is unsatisfactory to me as a customer

3 years ago

check_circle

Verified Customer

star star star star star

Ali Beaumont, TX

Easy to deal with . Proffissionalism. Resolution dept r great people . I just don't like to deal with area reps. They thing they r indispensable. Don't return fone calls . By the way Iam a realtor and an investor's

3 years ago

Reply from American Home Shield

Hi Ali. Thank you for taking time to let us know about your experience. We are happy to know how pleased you are with the service you are receiving from AHS. I do hate to hear that you have not been pleased with the area reps. Please feel free to let us know if there is any unresolved issue you may need assistance with.

May. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Arlene Calloway Laurel, MD

They are on time. I just have an issue with the price increases every year. It's going to be over $100 at the rate it's going and then I won't bdd we able to afford it since I'm on a fixed income as a retired individual. Maybe you can consider giving Seniors Citizrns some type of discount.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Wanda L. Carter

No follow up & turfing reason for problem to scheduled contractor. Not timely for major repairs.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Shannon Frederick Temecula, CA

I called and spent 4 hours on the phone because one of your contracted companies said they did work they didn't do, and didn't fix out problem & charged us. I had requested another company to come out instead because we still needed it fix and this company is not welcome in my home. I waited to speak with 4 managers to get another company out, it was resolved but for simple request it shouldn't have taken that long. No one seemed to care or filed a complaint that I'm aware of against the contractor.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Hamlin Fort Washington, MD

AHS is great for routine minor repairs. Doorbells, dishwashers etc. My issue is for repairs that might be deemed as emergencies due to weather conditions or the threat of water damage to the home. If your air conditioner fails and it's 95 degrees waiting 3 to 5 days for a contractor is too long. On the same token waiting months for parts for repairs is also excessive.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Nancy Soulsbyville, CA

Because your sending a company out to my house from out of town over 100 miles away. I filed a plumbing claim Dec,20 . They finally come out 6 weeks later . Looked at it and left. I called them several times said oh were waiting on approval and parts. Well they never returned or fixed the problem I wound up hir6a local plumber to fix my valves. I've had your service for years. It's not ok to leave a customer hanging for months.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Debra Burdick Fairborn, OH

Difficult to speak to English speaking people in America that understand what your trying to say:eg. stopping automatic payments when you have a different bank account. They continued to bill my old account so I was charged overdraft fees . I spoke and emailed the supervisor to no satisfaction. I emailed copies of overdraft fees and accounts. Still no change

3 years ago

check_circle

Verified Customer

star star star star star

Norlita Subia Tacoma, WA

So very convenient! I can go online and submit my repair request and quickly receive an email reply with the information of the company that will be contacting me for the repairs.

3 years ago

Reply from American Home Shield

Hi Norlita.
Thank you for letting us know you enjoy the convenience of requesting service online. We look forward to providing you with a great service experience for your next repair need.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Taprina Jackson Suitland, MD

Everything I have contacted them, they have resolved my issue. I have never been told that ... That's NOT Covered under your plan. My experience has been easy and carefree.

3 years ago

Reply from American Home Shield

Hi Taprina. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

Lorna Prudhomme Stockton, CA

Each time I hv requested service AHS was quick to get someone out to my residence. Most of the contractors that I have worked with have been pleasant and know what they are doing.

3 years ago

Reply from American Home Shield

Hi Lorna, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Martha Preboth Lawrence, KS

I called about my garage door opener. They communicated with my and worked into my schedule. They sent an experienced technician. I had to have additional work done on the door itself. Now I barely hear when the door opens.

3 years ago

Reply from American Home Shield

Hi Martha. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

Charles Sm,ith Littleton, CO

it was easy to file a claim for my dishwasher, the company called me the next day and came to my house within 4 hours. They ordered the needed part and completed the work the same day the part was received

3 years ago

Reply from American Home Shield

Hi Charles. Thank you for the 5-star review. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

John Rocha Land O Lakes, FL

Problem with rerigerator. Service sent. Could not be repaired..I got to go to Lowes and pickout a rerigerator of my choice with a gift card which was more than enough to get a beautiful French door refrigerator.

3 years ago

Reply from American Home Shield

Hi John. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need as well.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

Craig Durrance Dover, FL

So far they have honored their word for service and or replacement, my only concern is how long it is taken to diagnose my cooktop, but I understand the technical issues also that causes the delay.

3 years ago

Reply from American Home Shield

Hi Craig, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star_border star_border

Carol Wendel

Still on the ledge as to whether I will continue service with them. You really have to spend an enormous amount of time convincing them that certain things they say are not covered are covered according to the contract. The contractors they send are far from the best in service and properly diagnosing and fixing an issue on the first or even second visits. I have had a few repair orders that were resolved.

3 years ago

check_circle

Verified Customer

star star star star star_border

Sheila Perry Red Lion, PA

They are a little pricey compared to others, BUT, for any problem that i have needed them for: furnace, AC, fridge, the repair crew are professional and courteous. AHS people always have gotten back to me with in 24 hours, with email reminders for pending services.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Larry cantu Poteet, TX

We were under the impression that our entire household was covered, yet when our freezer went out, suddenly we learned that freezers were excluded and we would need to purchase more coverage to have it covered, which was way too late after we lost every bit of our saved food. Since we never received any policy in writing, it was difficult to understand how our freezer was not part of our household.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Bethanie Harmon Brooklyn, MI

When I made a service request to have my water fixed, and even though you were the ones that helped me get this same water heater just a year and a half ago, you did not tell me up front that you were unable to service it because it is under warranty. It was only after you had a contractor come twice and we had been without hot water for 1 week that you told us this. The warranty contact info you gave me was incorrect so I had to look that up myself. Then I had to get someone else to install my part even though our warranty only covers parts not labor because of your stupid non-customer friendly policy.

3 years ago

Reply from American Home Shield

Hi Bethanie. Thank you for bringing this issue to our attention. I am sorry to hear you were not happy with the service you received. I would be happy to speak with discuss this matter further.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Susan A Walton

They are responsive to their customers. I am unsure if calls are outsourced because once my requests did not match the technicians work order which cost me another trip charge.

3 years ago

Reply from American Home Shield

Hi Susan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

American Home Shield Reviews