American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Verified Customer

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Janie Burns Canonsburg, PA

A real person that I could understand, answered the phone and helped me.I was directed to a plumbing company. The company contacted me immediately and scheduled the work. All done perfectly and neatly.

2 years ago

Reply from American Home Shield

Hi Janie, Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Dennis Prochazka Belton, MO

Our heater quit when during the coldest stretch this year. They communicated with the vendor and had us back up and running in 24 hours. This is amazing because they had to have the repair part shipped in.

2 years ago

Reply from American Home Shield

Hi Dennis. Thank you so much for the positive review. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your heat. Thank you for trusting AHS.

Mar. 23rd, 2022

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Verified Customer

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Maya Gardner Danville, CA

I had an urgent issue with an appliance down, first service provider couldn't come for 2 weeks! AHS helped find me another provider that showed up the next day, excellent service.

2 years ago

Reply from American Home Shield

Hi Maya,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 23rd, 2022

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Verified Customer

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Jimmie Lane Florissant, MO

Been with them 17 yrs quality lacking have to speak with representatives out of US at least it seems that way hard to understand their English they only have one company assignment to an area they changed their contact which they have a right to do just don't feel as good about AHS as I did when I joined my recent experience was horrible not with them but with the only company associated with my area had to hire other company to remedy my problem

2 years ago

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Verified Customer

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Kanwal Nadeem Abilene, TX

Every time which we have needed AHS, they have sent competent and very nice technicians. The insurance has saved us a lot of money and kept us from experiencing the hassle of finding someone trustworthy to complete the job.

2 years ago

Reply from American Home Shield

Hi Kanwal. We are delighted to hear that you have been pleased with the service and coverage from AHS as well as the technicians. We want you to know you can always count on AHS as your home warranty company. Thank you for being our valued home warranty member.

Mar. 23rd, 2022

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Verified Customer

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Brian Normile Dayton, OH

Dennis did an excellent professional job of installing a new faucet in the kitchen. We would be glad to have his services again. It is reassuring to have a seasoned plumber in your property.

2 years ago

Reply from American Home Shield

Hi Brian, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 23rd, 2022

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Verified Customer

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Linda Yeckel Glendale, AZ

American Home Shield has come to my rescue many times to fix the issues I've had with my home. Very efficient, found the repair company needed and problem solved. I've recommended AHS to my friends.

2 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Linda W. Ocala, FL

I would have given them a 5 but I have only used their services once. They were very prompt in replying to my request They sent a technician out right away when I called for an AC spring check up. The technician Kevin was prompt and professional.

2 years ago

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Verified Customer

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Pablo Perez El Paso, TX

The service was very good. An appointment was set up for me right away for both my dishwasher and my tiolet. The technicians arrived as scheduled. They did a good job of solving the problems.

2 years ago

Reply from American Home Shield

Hi Pablo. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Mar. 25th, 2022

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Verified Customer

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Vivian Atkinson Wilson, NC

When I called they informed me of the company that was coming to repair my appliances, but when I did not hear from them they contacted the company and also gave me the number to contact the company.

2 years ago

Reply from American Home Shield

Hi Vivian. Thank you for taking time to write a review of your service experience. We really appreciate you letting us know that you were pleased with the service you received. We look forward to taking care of next repair need and providing you with an exceptional service experience.

Mar. 28th, 2022

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Verified Customer

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Robert I Marshall Hope Mills, NC

Well, because of the service, and the performance of that employee for my AC, I had read up on the AC problems with my unit, and he said exactly hat I had to good repairman, I am happy with his service.

2 years ago

Reply from American Home Shield

Hi Robert. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Mar. 16th, 2022

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Daniel Fitzgerald Abington, PA

In November of 2021 a Plumber sent to my home by AHS added an additional charge of $400 to the repair that he performed. He claimed the additional cost was was authorized by AMH. After reviewing his invoice and comparing it to my contract with AHS I found that the $400 charge was in error. After several phone conversations with AHS about this issue I have been told that my case was referred to "The Escalation Department." It is currently over three month since I payed the $400 and I'm still waiting for a reimbursement. I've made numerous inquiries into the status of this issue and have gotten no response!

2 years ago

Reply from American Home Shield

Hi Daniel. Thank you for bring this matter to our attention. I am sorry to hear that no one followed up with you regarding your request for a reimbursement. I would be happy to look into this issue further and contact you.

Mar. 22nd, 2022

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Verified Customer

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Paul Ziniti Henderson, NV

AHS reps and Service Providers were all courteous, professional and responsive. Two of three Reps were difficult to understand . Service work was completed to a satisfactory level but not perfectly. One service call had to be repealed 3 times before adequate repair was achieved.

2 years ago

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Costella David Bowie, MD

I have been trying to get the heat fixed in my condo in Conway South Carolina since the beginning of February. They have been I believe now for tickets written to four different companies none of which have been able to rectify the issue. I called American home shield two days ago I spoke with Celine and she said she was going to get a company and call me back she has not done so yet. This is becoming very frustrating.

2 years ago

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Verified Customer

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Susan Diane Crawford-Jones Washington, DC

The repair company did an excellent job of fixing my drainage issue, however, the delay from the time I initiated the service request from AHS to when the company completed the repair took 3 days. I actually had to call AFS to find out the status of my claim instead of being updated from them.

2 years ago

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Verified Customer

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Glossie M Carpenter Corona, CA

Concorde was sent out to fix the two burners in my oven. The guy was Unlicensed and had many complaints filed online. He did nothing. My garage door opener went out November 17, 2021. They have sent two guys for a total of five visits to my home. If the garage door is not opening and closing at the time that they get here they can't replace it because they don't see the problem. I paid $100 the first time it was not fixed. And I paid $100 a second time and it still is not fixed. The guy who came out for my dishwasher fix it in one visit he was excellent. They are a mediocre company at best. They monitor what the person can fix and cannot fix where is a reputable dealer that has come out that many times would have put a replace my garage door opener

2 years ago

Reply from American Home Shield

Hi Glossie. Thank you for taking time to let us know about your experience. I am sorry to hear that the issue with your garage door opener has not been resolved. I would be happy to follow up with you to discuss this matter further.

Mar. 22nd, 2022

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Verified Customer

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Mario J Recchioni Russellville, TN

Very good service. Had a claim for a washer, it could not be fixed, they got me a brand new one. Have had issues with my heat pump, technican was out the best day and corrected my oroblem fixed within an hour.

2 years ago

Reply from American Home Shield

Hi Mario. Thank you for your positive review and feedback. It is our goal to take the hassle and worry out of unexpected home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Mar. 16th, 2022

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Verified Customer

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Relly viray Hayward, CA

Excellent customer service after we had a problem with our washer. Quick response and decision was made that a replacement of nee washer is needed instead of repairing the problem.

2 years ago

Reply from American Home Shield

Hi Relly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2022

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Verified Customer

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Michael Leviston Phoenix, AZ

I have had issues with my appliances ans every time the service ans the response time is excellent . No shady contractors or overcharging , I use pay the deductible and the service gets done

2 years ago

Reply from American Home Shield

Hi Michael. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We can't wait to take care of next home warranty repair need as well.

Mar. 10th, 2022

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Verified Customer

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Jo Ann Hahn Desoto, TX

No issues and timely response. We have had three issues that we needed a professional. All three times, we had no issues and our issues were resolved quickly. All contractors have been very helpful and friendly.

2 years ago

Reply from American Home Shield

Hi Jo Ann. Thank you so much for your feedback. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 12th, 2022

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Verified Customer

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Elaine Mattia Pittsburgh, PA

Loved that we could request an appointment online, received a call from repair company within minutes and an appointment scheduled within days. Tyrell, the repair person was professional and fast.

2 years ago

Reply from American Home Shield

Hi Elaine. Thank you for letting us know you enjoy the convenience of requesting service online. We are so happy to hear how well the repair was taken care of as well. We look forward to providing you with a great service experience for your next repair need.

Mar. 11th, 2022

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Verified Customer

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Annie OBrien Mesquite, NV

I request service for whatever reason, I get a call from someone to schedule an appointment, they arrive on time , decide what needs to be done, then that do it. I couldn't be more pleased.

2 years ago

Reply from American Home Shield

Hi Annie. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really happy that we could do that for you. Thank you for trusting AHS.

Mar. 11th, 2022

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Verified Customer

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Sherry Chicago, IL

I had a problem with my account concerning changing to a higher plan, but the employee working on my account did not follow through with what was suppose to be done. I requested a call from a supervisor on several occasions but NEVER received a call back.

2 years ago

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Verified Customer

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Janet Brown Findlay, OH

I have been a member of AHS for over 5+ years and whenever I have an issue it is quickly resolved. That timeliness and not having to scramble to find service makes it a five star for me.

2 years ago

Reply from American Home Shield

Hi Janet, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Eric Fruithandler Coppell, TX

On lime scheduling is good but if you want a specific repair company that you have used in the past and need to call customer service the oversea's representatives are awful. Hard to understand and if you ask to speak to a supervisor or a US based representative they will NOT allow you access. This is a horrible way to work with US customers. Have spent hours on the phone with them.

2 years ago

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Verified Customer

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David A Garcia Valparaiso, IN

During the middle of Covid, we had a breakdown of our washing machine. It took months of attempting to resolve this issue. We seldom call in anything, but when we do the need to have a reliable service respond is necessary. AHS failed I don't want to hear excuses about Covid, because when AHS wanted their money for my contract their reps were readily available.

2 years ago

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Cynthia Callas Kempton, IL

Fast, reliable response to my calls. I was referred to, and contacted by a service company within a day to schedule an appt. for repair. Work was completed within a few days of my call.

2 years ago

Reply from American Home Shield

Hi Cynthia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Michelle Kruse Saint Paul, MN

My furnace problem was addressed immediately and someone was assigned to take care of it. They agreed to replace my furnace with no argument and the replacement was delivered in a very timely manner.

2 years ago

Reply from American Home Shield

Hi Michelle, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Teresa Yakima, WA

I have found American homeshield to always come in handy when I least expected it! An appliance breaks down and instead of replacing an expensive appliance or huge cost to fix my warranty covers it!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Teresa. We are so happy that you took time to let us know about service experience. We are here to take the hassle and worry out of your home repairs. Thank you for trusting AHS to do that for you.

Mar. 8th, 2022

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Verified Customer

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Belinda Tyler, TX

The first plumber recommended was not available until the next day. When I expressed my concerns to AHS, they contacted another plumber who was available and at my door the same morning I needed them.

2 years ago

Reply from American Home Shield

Hi Belinda. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy to hear the issue was resolved to your satisfaction.

Mar. 9th, 2022

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Patricia Paradise, TX

The contractor came out and found a wire at the back off, but my oven when I tried to use it still wasn't heating up like it was suppose to! With an oven thermometor I set the oven at 350 and the oven never got higher than 350. I called AHS back and told them and I had to do a video of the inside of my oven and show the serial number/model. I couldn't hardly understand the girl I was talking to and got very frustrated with everything I was having to do since I lost signal and had to start over again. I didn't have to do all this the first time I called and they sent out a contractor without any problems, so why did I have to do all this on my second call for the same oven and the same problem?

2 years ago

Reply from American Home Shield

Hi Patricia. Thank you for bringing your concern to our attention. We are sorry to hear about the problem you had with the virtual appointment. I would be happy to speak with you to discuss this issue further.

Mar. 14th, 2022

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Verified Customer

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Patricia Coleman San Diego, CA

Quick response, for a leaking toilet. Luis was polite, friendly and very professional. Completed the repair, cleaned up trash and water. He also gave me warranty info. Also advised to contact him for any future problems.

2 years ago

Reply from American Home Shield

Hi Patricia. We are so glad to hear that your repair was addressed quickly and to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

Mar. 9th, 2022

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Verified Customer

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Joel chapa Brownsville, TX

Service is excellent staff monitoring of the the company completing the job assignment and the people they have contracted are very knowledgeable and professional I have had homeshield and I'm proud I do.

2 years ago

Reply from American Home Shield

Hi Joel. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Mar. 9th, 2022

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Verified Customer

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Willie Wooley Laveen, AZ

You sent a company to repair a leak in bathroom faucet. They came one time and did return to replace faucet. It too FOUR calls to YOU before you sent another company. One month and a half with a leaky fsucet. You finally sent another company.i ask for help and your reps did nothing. You finally sent a company to fix it. I have been with you for eight years, but I am very upset that it took one month and a half to get help.

2 years ago

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Verified Customer

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Sherry Southall Midlothian, VA

We've been with AHS for years. And we had to replace our heat pump that has been in the house since 1979. There was a crack in the line and needed 3 pounds of coolant which is not malefactor anymore so it is quite expensive. We decided it was time to upgrade the old heat and AHS did not help us replace it or give us the value for it. I would not recommend AHS to anyone else.

2 years ago

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Verified Customer

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Joyce Valadez Schertz, TX

Every contractor AHS has sent to us have done exceptional work. My husband and I are seniors and AHS has saved us a lot of money and we can be assured of not being taken.s saved us a lot of money by

2 years ago

Reply from American Home Shield

Hi Joyce. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to know that you are finding the value in the coverage we offer. Thank you for choosing AHS.

Mar. 9th, 2022

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Verified Customer

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Kevin Powell Rosenberg, TX

AHS is quick to respond to requests and they keep working until they help find a solution. They have helped me replace my water heater and recently my refrigerator. So glad I have them .

2 years ago

Reply from American Home Shield

Hi Kevin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Linda New Kensington, PA

You have to go through a gauntlet to talk to a person. It becomes very annoying and time consuming. The good thing is that American Home Shield did resolve my problem with the plumbing in my home by sending another plumbing company which I was very pleased with.

2 years ago

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Verified Customer

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Alla kaner Southampton, PA

First two service calls were fine. Most recent one for my dryer has been a nightmare. 4 weeks later and its still not fixed. The company working on it is understaffed and overbooked and there's a 20 minute hold every time you call. Didn't order enough parts the first time around and so difficult to make appts with them. Would prefer never to be assigned them again.

2 years ago

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Verified Customer

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Barbara M Tate Baton Rouge, LA

I was not happy with the contractors that were chosen for me. I had an appliance replaced. Once the appliance was received it took over a month for delivery and installation with the contractors failing to show up, lying about the appointment date, lying about installation, and various other reasons. It took 5 different appointments of me waiting around all day, before it was installed. When AHS was contacted they did not seem to care at all. Poor contractors can cause loss in business. That company should be replaced.

2 years ago

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Verified Customer

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Chuck O'Connor Lincoln, NE

Although I believe AHS tried to be responsive, it took over a month and three visits from the repair company to get our dishwasher fixed. That's a long time to do the dishes by hand. I know that parts needed to ordered. I just wish the service company would have fixed it as soon as the parts arrived instead of always waiting two weeks for the next appointment. Still, I know everyone was doing the best they could.

2 years ago

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Verified Customer

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Raymond Burbank Fort Worth, TX

They always come through. Especially now with very competitive pricing. Tried Select for less than a year. Very low price, but terrible service. Had to have record for last 5 years of maintenance of AC

2 years ago

Reply from American Home Shield

Hi Raymond. We are s happy to know how pleased you are with your warranty coverage. We look forward to providing you with great service. Thank you for choosing American Home Shield.

Mar. 9th, 2022

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Verified Customer

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Candace Carroll Waldorf, MD

American Home Shield has been amazing. We've had our washing machine break, our heat also stop working this winter. American Home Shield had great customer service and things were fixed in a timely manner.

2 years ago

Reply from American Home Shield

Hi Candace,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Dzung Vu Missouri City, TX

It seems to me that American Home Shield ("AHS") is trying all possible ways to avoid making repairs to reported items. I reported water leaks from our Kitchen sink's drainpipe; AHS denied water leaks from the Basket Sink citing it's not cover under the Contract Section F4. I believe it's not covered if "caused by freezing or roots", which is not applied in my report; I sincerely request that AHS to review and have my reported Basket Sink leaks fixed at an earliest opportunity, as this had been reported since Decembet 04, 2021.

2 years ago Edited March 8, 2022

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Verified Customer

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Stephen Bryant Fredericksburg, VA

I had to call AHS to send back repair tech after the initial repair failed. The AHS rep was very insistent that I participate in a zoom conference call with the appliance repair company. I really don't want to do that and I do not understand how and why this procedure is now in place but I surely do not like it and causes me to reconsider using AHS

2 years ago

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Verified Customer

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Ebrahim Ismail Plainfield, IL

Pleasant experience with a recent service call. AHS customer service rep was courteous and professional. Service ticket was promptly escalated to their contractor who was very responsive and resolved the problem within the committed timeline.

2 years ago

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Verified Customer

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Michael T Trlicek Friendswood, TX

I had a really bad experience with a recent plumbing claim. The plumber lied about completing a job and also broke my toilet and lied about that as well. AHS chose to believe a 25 year old technician instead of listening to the homeowner and policy holder (me). Lady at AHS pretty much told me that I was lying and that she had to believe the technician because they are the professionals. Took several hours and multiple people to get partly corrected. I still ended up being out almost $500 out of of pocket for a new toilet and install with no resolution from AHS or the plumbing company.

2 years ago

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Verified Customer

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Doug BIllingsly Woodbridge, VA

I recently renewed my contract and purchased the new Shield Platinum. The agent stated that EVERYTHING in my home was covered by this plan. I had two new repairs, one to fix the washer, the other was to fix the jacuzzi tub in the master bath. Washer fixed with no issue, good job. Jacuzzi tub was not covered under the plan and that was not resolved until the repair person showed up at my home and said I cannot fix this. Here is were it REALLY went side ways. They want me to pay the co-pay for the repair person which I am not willing to do and I am still in the process of chasing down that refund. Today, is ten business days and still not received. I will cancel my contract if this is not resolved and I have been a customer for five years. My other HUGE point of frustration is the call center. I find it extremely difficult to communicate with any of their employees.

2 years ago

Reply from American Home Shield

Hi Doug. Thank you for your feedback. I am sorry to hear your coverage was not explained better. I would be happy to look into this matter further and follow up with you.

Mar. 5th, 2022

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Verified Customer

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Maryalice E. Khan Anaheim, CA

The current practice of only scheduling only business days is problematic. I have a water pipe leak that occurred Saturday morning and Im not able to reach a plumber. Previously I had no heat and had to wait about 5-6 days for a repair and it was very cold. The coverage is excellent and I appreciate the insurance but the severity of the issue to be repaired should be taken into account.

2 years ago

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Verified Customer

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Kari Tannenbaum Delray Beach, FL

would be a 5 but the garage door ace repair kept rescheduling and i have not had time to call AHS to get another garage door repair comp out the first one took our chain for the opener demanded $250on the spot and wrote a false report

2 years ago

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