American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Chloe Van Slyke Bothell, WA

If the work order is able to be taken care of by the AHS vendor on the first visit and the vendor is responsive on scheduling, then AHS is okay at best (AHS doesn't do a very good job of screening vendors). If return visits are needed or any other additional issue, refund, or service that requires speaking with AHS, the customer service line is atrocious and then we, the client, need to follow up with both AHS and the vendor for weeks to get anything done. Often, AHS does not have the relevant update from the vendor, and vice versa, and it takes weeks to get anything approved through AHS. Not worth the time and energy spent, in my opinion.

4 years ago

Reply from American Home Shield

Hi Chloe. We appreciate you letting us know about your repair experiences. I do hate to hear that you have not been pleased with the service you have received. I would be happy to speak with you to address your concerns further.

Nov. 2nd, 2021

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Verified Customer

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Meas Gold Morrow Keller, TX

Every time we did a service called they took care us very good, fast and responsible. One time they can't fix our washer and dryer they just let us choose a brand new one. There services are excellent

4 years ago

Reply from American Home Shield

Hi Meas. Thank you for the 5 star review. We understand how important it is to our members to have prompt and reliable service when needed. It is our goal to provide you with this same level of service each time you reach out to us. Thank you for being a valued member of AHS.

Nov. 1st, 2021

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Verified Customer

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Carol Jackson West Covina, CA

Timely response to issues. Need to read exclusions carefully. Most contractors have been great but a few contractors I'd never want in my home again. They are expensive monthly and then $75 service charge but if you want a low hassle experience when things break then it works.

4 years ago

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Josie Larrabee Rio Rancho, NM

Good. Easy to get service done. Service companies call the next day. Wait time for parts is a little long, especially when it involved no heat in the middle of the coldest winter.

4 years ago

Reply from American Home Shield

Hi Josie. Thank you for taking time to let us know how we are doing. and that you have been pleased with the service you received. We always do our best to provide prompt and efficient service for our members so I am sorry to hear that you had to wait longer than expected for a part when your heat was out. We can't wait to provide you with a better experience for your future repair needs.

Oct. 26th, 2021

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Tange Colunga Hemet, CA

I not impressed with the amount of time it has taken to get some of the repairs done. You give the impression that a repair will be done and someone will be out that day when it's an emergency. You don't. Also we sold our property and had to leave a repair request open because the vendor couldn't get the part. We were gone a month and the dryer was just repaired. The new owners decided they wanted the washer looked at too. They called AHS & put in a request on my contract that I didn't authorize. Then AHS charged my credit card for the repair request. That was fraud! I'm still considering pressing charges. I've since closed that contract and then your company is now charging me to cancel my contract...

4 years ago

Reply from American Home Shield

Hi Tange. I am very sorry to hear that you were not pleased with the service you received. I would be happy to speak with you to discuss your concerns further.

Oct. 26th, 2021

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Verified Customer

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Cynthia W Mabry Mobile, AL

My microwave/vent hood went out over a month ago! It took 6 days for anyone to call me from K & S Appliance so it was over a week before anyone came to the house to confirm it is broken!! I am not an idiot! I refused to let him come back so it was another week before someone from Mac's showed up but he refused to install my new one because he did not have a hammer drill to drill through the ceramic backsplash. I was given the name of Big Bill's Appliance Repair and called them immediately and scheduled for today. I was confirming my appointment for today before 1pm and was told by Angie that she called AHS last week to say she was unable to keep today's appointment because of illness in the family. This is understandable but why in the world did AHS not contact me!! I am not pleased at all with AHS!!!! When is this claim going to be taken care of????

4 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for taking time to let us know that your microwave repair has not been completed. I would be happy to speak with you to assist with resolving this issue.

Oct. 26th, 2021

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Verified Customer

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Tinie Riverview, FL

Great service. This company so far answer your call with a human being not a machine, you never have a long wait time to talk to someone, this company has someone out the same day or next day.

4 years ago

Reply from American Home Shield

Hi Tinie. Thank you for letting us know about the great service you have received. We love to provide our members with service they can count on. We are so happy that you chose American Home Shield as your home warranty company.

Oct. 26th, 2021

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Verified Customer

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STEVEN Carson, CA

It took six months to repair my leaky faucets after calling AHS at least eight times. Finally sending another plumber to do the simple repair of replacing the handles & stems. AHS was very helpful, but somehow couldn't resolve the repair within 1 or 2 weeks. AHS never contacted me to report the problem solved to this day nor has the plumber. But wants me to give a review of their service. It would be very businesslike to at least contact the owner of the property by either phone or email. Overall AHS seems very slow in resolving issues. I give AHS another try if I have another repair later on, other than that I was ready to replace AHS for another home warranty service.

4 years ago

Reply from American Home Shield

Hi Steven. Thank you for your feedback. I am sorry to hear how long it took to complete the plumbing repair. I would be happy to speak with you to address this issue further.

Oct. 26th, 2021

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Verified Customer

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Toni Hendricks Saratoga Springs, UT

I recently have had my upright washer and dryer worked on. Both of these required more than one visits to solve the problem. Last week, I had my furnace tuned up. The technician was quick and did a wonderful job.

4 years ago

Reply from American Home Shield

Hi Toni. Thank you for telling us about your experiences. We love to take the hassle and worry out of unexpected home repairs. We are so glad that you chose AHS and we look forward to providing you with another great experience.

Oct. 26th, 2021

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Verified Customer

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Bill Graziano Scottsdale, AZ

AHS has been good, but your contractor Runyon Appliance Repair is the WORST!! Did not fix refrigerator after 2 visits (we are on the 3rd today)! Came to look at microwave and broke a piece that has taken 2 weeks to get. Now says it can't be fixed and needs replacement. Please find other repair companies or we will not renew again!

4 years ago

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Verified Customer

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Shaleeat Marshall New Orleans, LA

Awesome! I've been dealing with Ahs for a minute and I haven't had a problem with them yet. Only the time when the storm ida hit it was hard getting my part into New Orleans, but other than that they are great

4 years ago

Reply from American Home Shield

Hi Shaleeat. Thank you so much for letting us know how pleased you have been with your home warranty. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Oct. 26th, 2021

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Verified Customer

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Emma Gelacek Millbury, OH

I was so impressed with AHS on our last home that I paid for it again on our current home! They are prompt, friendly and knowledgeable! I tell everyone I know to be sure and get AHS!

4 years ago

Reply from American Home Shield

Hi Emma,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Joel Summer Tucson, AZ

The technicians have been successful fixing everything that has broken. The website is easy to use. Technicians have been dispatched relatively quickly. Based on our discussions with friends and family who have other warranty insurance, AHS seems to be a better choice.

4 years ago

Reply from American Home Shield

Hi Joel. Thank you for the positive feedback. We are so glad to hear that you have been able to use the website and have your service needs met with ease. We look forward to taking care of next repair need as well. Thank you for choosing AHS.

Oct. 25th, 2021

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Verified Customer

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Audrey Kay Prewitt Paso Robles, CA

AHS generally does what it says it will. However, communication can take weeks, and in one recent experience months. I am currently waiting for an authorized reimbursement. It has ben 3 weeks and I dont kno if they recieved my email with the needed reciept attatched. My fingers are crossed. When I call the wait times are often over 30 minutes. However, despite the delay and kavk of communication AHS has come through in the past so my fingers are crossed.

4 years ago

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Verified Customer

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Imad Washington, DC

Outstanding customer service, quick response and fully understanding of customers need. The agent resolved the misunderstanding between me and the contractor in one phone call.

4 years ago

Reply from American Home Shield

Hi Imad. Thank you for your feedback. We are very happy to hear that the issue was resolved to your satisfaction. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Oct. 18th, 2021

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Verified Customer

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Diana Shaw Glen Allen, VA

Recently had 2 claims put in. The service providers responded quickly and appointments were made within a reasonable time frame. Handled professionally and workers were friendly.

4 years ago

Reply from American Home Shield

Hi Diana. It is really wonderful to hear that you got a response so promptly. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Oct. 18th, 2021

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Verified Customer

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Suzanne Henderson, NV

My first experience with American Home Shield was good. Actually, once they assigned my problem to a repair company, I did not work with American Home Shield again. I was very happy with the assigned repair company and my leaky kitchen faucet was repaired to my satisfaction.

4 years ago

Reply from American Home Shield

Hi Suzanne. We really appreciate you letting us know your plumbingissue was resolved to your satisfaction. We love to take the hassle out of home repairs. We are so glad you chose American Home Shield.

Oct. 25th, 2021

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Verified Customer

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Eric Phillips Dallas, TX

We had 2 service requests in the last few months since we started the service. The first request was fine, no issues. The second was requested on 9/28/2021 regarding our dryer. We had no contact from the contractor for a week. I tried calling them and the number always rings to a generic voicemail and the calls are never returned. I called AHS again and was told that they would change the contractor that day. It never has been changed. Finally I called yesterday and had AHS refund the service charge. I don't know what the problem is but this is not good for our second interaction with AHS. We were gifted a subscription that ends later this year an d we're already looking for alternatives.

4 years ago

Reply from American Home Shield

Hi Eric. Thank you for taking time to let us know about your service experience. I do hate to hear that the issue with your dryer has not been resolved. I would be happy to speak with you to further address this issue.

Oct. 20th, 2021

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Verified Customer

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Teolonda Miller Madison, AL

American Home Shield is a great company, I didn't have to wait long to have my appliance serviced. I would definitely recommend their home warranty services to all my family and friends.

4 years ago

Reply from American Home Shield

Hi Teolonda. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Oct. 18th, 2021

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Verified Customer

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Melissa Thomas Littleton, CO

AHS is very timely with responding to our calls for service. I wish there was more space given for us to more accurately describe the problem, and to also name a secondary contact (or first) as our renter is who needs to be the contact person.

4 years ago

Reply from American Home Shield

Hi Melissa,
We hope you continue to appreciate American Home Shield and the coverage we provide in a timely manner!

Oct. 19th, 2021

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Verified Customer

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Travis Emerson Cedar Rapids, IA

Plumbing and dishwasher replacement. Both times a professional showed up timely and performed good repairs. The dishwasher was at the end of it's life and was replaced with an equivalent dishwasher.

4 years ago

Reply from American Home Shield

Hi Travis. Thank you for letting us kow how your service experience was. We are so glad to know your appliances were replaced. We you to know you can always count on us when need us. We can't wait to work with you again.

Oct. 18th, 2021

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Verified Customer

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Cheryl Wong Kaneohe, HI

Customer service response time could be a little quicker. There was some confusion about septic coverage from when I was a new member to a renewal member. I thought the coverage was also renewed but not the septic system. I don't believe I was informed that it was going to expire or else I would have paid for the add on to the policy.

4 years ago

Reply from American Home Shield

Hi Cheryl,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 29th, 2021

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Verified Customer

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James Bistany Las Vegas, NV

Garage door opener service was a breeze from start to finish. Professional and competent. As to my first experience I am comfortable with giving you 5 stars. We'll see what's what going forward.

4 years ago

Reply from American Home Shield

Hi James. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your garage door opener. Thank you for choosing AHS.

Oct. 18th, 2021

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Verified Customer

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Don E Connolly Byram, MS

I continually recommend that my friends avoid the high repair costs they will eventually experience if they fail to insure their plumbing, appliances, HVAC, and other features of their home that will require maintenance.

4 years ago

Reply from American Home Shield

Hi Don. Thank you for letting us know about your experiences with AHS. It is so great to hear that you have been happy with the service we provide. We really appreciate your recommendation and thank you for being our valued member.

Oct. 18th, 2021

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Verified Customer

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Yu Dublin, CA

Very good. I have been a customer since 2009. Whenever I had problem, just called and they fixed the problems for me. I don't have to worry anything . Thank you so much for all the work they did.

4 years ago

Reply from American Home Shield

Hi Yu,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Adam Brice Crump Saint Johns, FL

I have used them once since initiating a warranty service 5 months ago. So far, so good. The only reason I chose 4 stars versus 5 is the customer svc contact approach -it's an automated system and you have to select "sales" prompt just to get a human on the phone. Other than that, I highly recommend.

4 years ago

Reply from American Home Shield

Hi Adam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

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Verified Customer

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Jeff P Grunau Fresno, CA

Prompt service. Contractors solve the problem. The only issue I have is the auto renewal. I have some adjustments to make and the renewal process has skipped past me twice.

4 years ago

Reply from American Home Shield

Hi Jeff,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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Davina Ellis Richmond, VA

The warranty is explair thoroughly, I haven't received a hard copy of my contract. I expereince an awful with repair service which caused damage to my property. I have reached out to you on several occasion submitting a claim for damages and haven't heard from you yet. I have contacted the BBB to see what measurements I can take in resolving this matter. I'm in the process of writing a review on your site, because I was displeased with the service I received as well as the information relayed to me by the contractor you allowed to come into my home.

4 years ago

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Verified Customer

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TMartin Lithonia, GA

I’m a longtime customer and have been with the AHS company for over 20 years. I know and trust that they will take care of any problems or issues I have with my home. The are solid!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi TMartin. It is so wonderful that your plumbing issue was taken care of with ease. We can't wait to provide you with excellent service again for your next repair.

Oct. 18th, 2021

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Verified Customer

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Deborah J Smith

I feel their response time needs to be quicker. They say for the clients to contact the service if you have not heard from the company in 24 hours. America Home Shield takes their time getting back in touch with me.

4 years ago Edited January 10, 2024

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Verified Customer

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B Sometman Philadelphia, PA

They respond fast and usually have a plan ready to resolve your issues. One time, there was a delay from one of the plumbers that held us all up for two weeks. They resolved the issue and were very professional after several calls.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi B,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

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Verified Customer

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Brenda Smith Hattiesburg, MS

My experience was great. I call, scheduled an appointment for my washer, technician came out. My machine was not repairable, now I'm waiting for the delivery of my new washer.

4 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

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Verified Customer

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Rosalind Lancaster, CA

My A/C stopped working during the hot summer months, and my garbage disposal, also stopped working 2 weeks after the A/C stopped working! Both problems were repaired in a timely manner.

4 years ago

Reply from American Home Shield

Hi Rosalind. Thank you for letting us know the issues were resolved quickly and to your satisfaction. We look forward to taking the hassle and worry out of your next repair need as well.

Oct. 12th, 2021

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Verified Customer

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Mary Joliet, MT

only issue was nit having a plumber in our area and given a very long list of those we couldn't use, we didnt have time to call everyone to try and find someone who would drive to our location to give a quote and wait for authorization. we ended up paying out of pocket and fighting with AHS to get our deductible back. The process was stressful and the only reason we wont renew.

4 years ago

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Verified Customer

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Tom Graves Chandler, AZ

I have had two issues, one was resolved quickly. The second issue, with my range and range hood was reported over a week ago. The assigned vender was supposed to come out about five days aster reported. He gave me a six hour window, from noon to 6pm. They never showed up, never called, just allowed us to wait. We have finally gotten the job reassigned,it have not heard from the new vendor. Working on two weeks.

4 years ago

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Verified Customer

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G. Gallegos San Antonio, TX

went without water for several days but The plumbing resolved. The service person was very knowledgeable and professional. He did an excellent job and I was extremely pleased.

4 years ago

Reply from American Home Shield

Hi G. Thank you for taking time to let us know how effectively the problem was resolved after being without water to your home. We want you to know you can count on AHS when you need us. Thank you forbeing our valued home warranty member.

Oct. 11th, 2021

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Verified Customer

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David Liu Fremont, CA

Have asked AHS to arrange for repair of bathroom sink faucets, washing machine, and microwave oven. Faucets and washing machine were repaired; work on microwave is pending. Faucet repair was delayed due to confusion as to the identity of the repair company. Washer was quickly repaired. So far so good.

4 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2021

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Verified Customer

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M. Hall Gulfport, MS

Great for home owners. Every call receives incredible personalized service and almost everything is logged in case you have to call back. The service providers are excellent and very responsive.

4 years ago

Reply from American Home Shield

Hi M. Hall. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. It is our goal to provide you with this same level of service every time you call.

Oct. 5th, 2021

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Verified Customer

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Robert Harry Cathedral City, CA

Lack of follow thru, poor choice of contractors, who never call you when they are late, or never show up. I contact American Home Shield about the problem they just recommend another contactor, who will reach out to me and never does. I contacted AMS about a ceiling fan, they charge me $100 when I reported the problem, and to date is have been 4 weeks and no fan replacement!banlye to damdlto erg slingfan repemofxa

4 years ago

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Verified Customer

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Diane Woods Yuma, AZ

Our A/C quit working on a very hot day. American Home Shield had repairmen at our house within an hour. They quickly replaced the part that had stopped working and cooled us off again!

4 years ago

Reply from American Home Shield

Hi Diane. Thank you for letting us know about your service experience. We are so happy to know how quickly and efficiently your problem was resolved. We can't wait to provide you with another great experience.

Oct. 5th, 2021

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Verified Customer

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Diana Hall Boulder City, NV

Which one? It took months to get my oven unit. Then when I got it the thing didn't fit. AS said too bad. We got you a new one but we don't need to install it if it is the wrong size. They left it on my porch and I had to hire someone to install it extre $800.00. The electrician they sent to fix an electrical problem left and said they had no access to the breaker box because there were clothes in my closet. I had to call AS and ask why he didn't fix any thing? If you call them prepare for at least an hour wait on hold every time.

4 years ago

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Verified Customer

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DaShavone Holmes Raeford, NC

Prompt service! I’m happy I chose this compan! As a first time homebuyer we were burdened with fixing everything that the previous home owner would not and it’s been a hassle. Having AHS has been a blessing for us!

4 years ago

Reply from American Home Shield

Hi DaShavone,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Mary Lou Gomez Round Rock, TX

For the most part it works when I need it but there are times when I need work done and put as much information as possible or provide that information and if it’s not covered I am still charged even before someone comes out.

4 years ago

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Verified Customer

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Clay Emerich Fort Worth, TX

I have a microwave which needed repair. AHS was quick to send out a tech. The tech made the repair and the unit seemed to work fine. Then, 3-4 weeks later we encountered the same issues and called for a repair. I was charged an additional service to repair the same issue. The tech came out and replaced the part and the unit seemed to work fine. Two days later we called again for the same issue. The tech came out and installed the part but after testing the microwave found that it was still not working properly; i.e., this was a recurring issue. A new "higher quality" part was ordered. After 10 days the part arrived and was installed. However, after installing the "higher quality" part and testing the unit, the microwave continued with the exact same issue. AHS decided a complete new wiring harness should be ordered. The wire harness replacement idea was soon scratched and new unit was ordered. Unfortunately, it took AHS over six weeks of me not having a microwave, and multiple calls to AHS before the microwave was approved for replacement. I'm giving two stars for no other reason than it took 6+ weeks without a microwave before the replacement was approved, plus the fact that all communication regarding this issue was being driven by me (I NEVER one time received a call regarding the status of the repair), multiple rearranging of schedules in order for either my wife or I to be available for the tech, plus the fact this problem, overall, took a total of 10 weeks to finally resolve. Yes, they did finally agree to replace the microwave, but that's because they are contractually obligated to do so after so many attempts to fix the machine; so they get no stars for doing something they're contractually obligated to do. I don't give extra stars because I paid someone to change the oil in my car; it's what they're obligated to do. Finally, had the service company not told AHS the microwave was a fire hazard, in my opinion there's a 99% chance I would still not have a functional microwave AND we would be continuing down the road of exploratory repairs. For the record, the microwave was ordered today and I am still with a microwave. If history is any indication of how this will go, I expect to be without a microwave for another 2-3 weeks.

4 years ago

Reply from American Home Shield

Hi Clay. Thank you for your feedback. I am sorry to hear the issue with your microwave was not resolved to your satisfaction. I woud be happy to speak with you to address this matter further.

Oct. 6th, 2021

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Verified Customer

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Eric Nuckols Idabel, OK

Our washing machine was not working so place a order for repair. A technician arrived two days later and determined we need a new washer. Choose one from the selection on website installed a week later.

4 years ago

Reply from American Home Shield

Hi Eric,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Ann Corrao Winnsboro, SC

We have had multiple policies on various homes, some rental. All issues get resolved correctly and professionally. The only area of concern is communication in a timely manner.

4 years ago

Reply from American Home Shield

Hi Ann,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 6th, 2021

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Verified Customer

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Bonnie Stafford, TX

I have had a dryer replaced a have a double oven scheduled. They are fast to send someone to repair. If it isn't possible to repair, they will replace. I recommend American Home Shield.

4 years ago

Reply from American Home Shield

Hi Bonnie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Debra king Justin, TX

We had our ice maker replaced and fan . They ordered parts that took forever to get in and I called when they came in was put on schedule immediately. The repair man Kevin was great he went over and beyond.

4 years ago

Reply from American Home Shield

Hi Debra. Thank your for writing a review and letting us know the issue was resolved quickly once the parts arrived. We look forward to providing an even better experience for your next repair need.

Sep. 29th, 2021

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Verified Customer

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Sandra Atkinson Altamonte Springs, FL

It’s a good product for the most part. In recent years, after moving to Altamonte Springs, I have had a couple of issues with two of the vendors they sent to fix (1) plumbing- leaking faucet and (2) dryer repair. I was less than satisfied with the end result. The dryer repair was a nightmare that lasted over three months and required calls to the customer service offices at AHS headquarters.

4 years ago

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Verified Customer

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Alexandra Tapp Cincinnati, OH

I enjoy the convenience of being able to request a service and it get scheduled quickly. Communication hasn't been very fast or clear, however, especially when trying to talk to call staff who clearly aren't native English speakers.

4 years ago

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