American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Cherie Tompkins Bethany, OK

Good response with tech for dryer and plumbing but not pleased at all with call on refrigerator as nothing done by others sides and time lapsed.. told I would have to pay for another call if I wanted to try again to see what could be done.ng issues. Had also a call om

3 years ago

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Verified Customer

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Ronald Lorenz Southlake, TX

My service was not really completed as defect was not repaired, only made to function. Parts where unavailable on my A/C so they wired around the circuit board, disabling part of the system to make the unit work. Not really fixing the root problem. I suppose the service co had to close the ticket as it had already gone on for several months trying to get a part. Why was unit not replaced if parts could not be found to make it fully operational?

3 years ago

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Verified Customer

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Kristine Childers Denton, NE

During the coldest part of winter so far my heat went out on a Sunday, also on the week of Christmas. I sent in a service request and they said someone would contact me the next day. A company came out the next day and they said they didn't work on my type of furnace (modular home?). So on Tuesday another company came out and reported to me they had to order the part. Part was ordered and installed 2 days before Christmas. I had borrowed 4 space heaters from different family & friends to try and keep warm & pipes from freezing.

3 years ago

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Verified Customer

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Marla Marshall, MI

My furnace went out recently. A repairman was here within 24 hours and had the furnace fixed before he left. The temperatures in my area were really cold, and I appreciated that he made my service call a priority.

3 years ago

Reply from American Home Shield

Hi Marla. Thank you for letting us know about your experience. It is great to know the issue with your furnace was resolved so quickly and efficiently. We look forward to taking care of your future repair needs as well.

Jan. 12th, 2022

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Verified Customer

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Chad St. Aubin Littleton, CO

My whole family has American Home Shield. We are all starting to notice the customer service is declining. People don't do what they say they will and it must followed up by repeated phone calls. I had a broken dryer for almost two weeks and they even escalated it. Lastly, they have insulated the supervisors very very well. There is no way to to talk to a supervisor when you call in according to the call takers.

3 years ago

Reply from American Home Shield

Hi Chad,
I hate to hear about the delay in service to have the dryer repaired through AHS. I would be glad to speak with you to reach a resolution.

Jan. 7th, 2022

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Verified Customer

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Michael Lovato Colorado Springs, CO

American Home Shield is great, but we are having issues with the repair company coming back out because the repairs were not done correctly. I have left 2 messages and have called three times with no response.

3 years ago

Reply from American Home Shield

Hi Michael. Thank you for taking time to let us know that you have been pleased with AHS. We are here to address your concerns. I would be happy to speak with you further regarding this matter.

Dec. 31st, 2021

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Verified Customer

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Ellen Austin Rockford, IL

AHS overall has been very hood. In one instance the local business would not return calls about a replacement of an air conditioner. After five unsuccessful callsi vontacyed my realtor who ultimately contacted AHS - who had the problem solved almost immefiately.

3 years ago

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Verified Customer

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Janet Mission Viejo, CA

We have been with them for many years and have always received prompt and expert service. They are always responsive to any complaints and work to correct any problems with vendors or scheduling.

3 years ago

Reply from American Home Shield

Hi Janet,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Gregory Keller North Las Vegas, NV

So far, they responded quickly with a knowledgeable technician who solved my problem. My only concern is , will they replace my quality appliances or fixtures with "Cheap Crap"? That is a concern!

3 years ago

Reply from American Home Shield

Hi Gregory,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Mark Edmonds Hinesville, GA

Recent sign up had a stove problem which was resolved quickly and efficiently. No stress, no confusing or misleading info just straight talk to the point customer service. Refreshing experience. Thank you.

3 years ago

Reply from American Home Shield

Hi Mark,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Connie Cronin Nixa, MO

A service person contacted me on the same day that I made the request. They conducted service later the same day - including a round trip to a parts store in and adjacent city.

3 years ago

Reply from American Home Shield

Hi Connie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 21st, 2021

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Verified Customer

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Cherie Newell McKinleyville, CA

We received fast, excellent service right before after all of the outlets in our kitchen were tripped off due to starting an appliance. I submitted a request and, within two days, the repairs were completed.

3 years ago

Reply from American Home Shield

Hi Cherie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Rick Blough Sierra Vista, AZ

As posted in a previous survey, I am very pleased with American Home Shield and the quality of service they provide through third party services. My wife and I have not had a bad experience yet.

3 years ago

Reply from American Home Shield

Hi Rick,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 21st, 2021

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Verified Customer

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Eloise Chocalas Seffner, FL

I have had AHS on 5 homes. While this was the only time that I have had to "use" them, the response was quick and the problem addressed. I appreciate being able to give feedback on the service and technicians.

3 years ago

Reply from American Home Shield

Hi Eloise,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Denise Wayand Bethel Park, PA

I have been trying to get my new replacement dishwasher for over 2 weeks. It was delivered to a 3rd party contractor that no one can get hold of and they have very BAD reviews on social media. Additionally when my stove was repaired before Thanksgiving, that contractor scratched my wooden floor. I contacted the warranty company and they said they were going to reach out to the contractor and get back to me. I have not heard anything. Lastly I signed up for a furnace check and 3 weeks later it was cancelled because they were unable to find anyone to perform the "check-up" in my area.

4 years ago

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Verified Customer

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Keykavous Parang Irvine, CA

Some technicians are good. However, we called for cleaning the duct for the dry cleaner and the technicians asked us to pay more than $75 and then cancel the order with American Home Shield and pay them directly for doing additional service.

4 years ago

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Verified Customer

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Lisa Walker Oak Forest, IL

I have an issue twice where I needed to call AHS. Customer Service Representatives we're very tentative to my issues and went above and beyond to help find someone to repair the issue right away.

4 years ago

Reply from American Home Shield

Hi Lisa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Tammy Carden Canton, GA

Someone is always dispatched as soon as possible if I have a problem. We have had a couple of contracted companies that haven't had great service, but HSA always sent another company to replace.

4 years ago

Reply from American Home Shield

Hi Tammy. Thank you for taking time to let us know about your service experiences. We understand the importance of prompt and dependable service for our members. It makes us very happy to know that you have been pleased HSA.

Dec. 15th, 2021

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Verified Customer

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Daniel Baker Apache Junction, AZ

For the most part it's been a good experience biggest issue I have with AHS is if you're going to accept me as a customer with a home that's 20 + years old then don't try and disqualify repairs because the local building codes have been updated.

4 years ago

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Verified Customer

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Cynthia Gottshall Macon, GA

They have always been responsive to my service needs. They assign a business to handle service need quickly, provide me with contact information, and make it easy for work to be completed.

4 years ago

Reply from American Home Shield

Hi Cynthia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Howard Friesner Tonopah, NV

I've had a claim for a Repair on my dryer and we agreed that since I'm in a remote location that they would just replace it because the cost would be too high to get a service guy to my house So after I paid the 75 dollar service fee American Home Shield somebody thought it might be funny to send me a check for $204 instead of the full refund value of the dryer

4 years ago

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Verified Customer

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Ericka Sanders Philadelphia, PA

Nice and courteous and always seem to get the job done,this is why I rated them so high thats all I have to say for now if you want more information please feel free to call me

4 years ago

Reply from American Home Shield

Hi Ericka. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Dec. 15th, 2021

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Verified Customer

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susan G Howland Carson City, NV

experience and professionalism. Requested a plumber and an electrician. Very satisfied with both. they went out of their way to fix the problem and advise me on other issues.

4 years ago

Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Jennifer Harrison Tucson, AZ

They seem to cover the bare minimum. 2 recent claims A/C for the second year in a row had to be "repaired" and after paying an exorbitant amount for parts not covered by the "warranty" it went out again 2 weeks later. It is a HUGE fight to get AHS to do what they advertise "if we can't fix it, we'll replace it". Had an above ground plumbing issue they refused to repair because they considered it outside the foundation, per the rude, unprofessional, tattooed "tech" the company sent who took all of 30 seconds to provide "service". They were quick to deduct the service charge and flat out refused to refund it. When I called the company, the AHS service representative was clearly working from home, I heard roosters/chickens and other farm animals in the background. I received absolutely zero assistance other than "read the fine print again slowly with the customer service representative with a language barrier. My air conditioner is still inoperable after 2 years of paying to have the same issue fixed, the plumbing issue was paid for out of pocket due to the opinion of an unprofessional technician that apparently did not feel like being there. I have 2 policies with this company, and I truly feel I am not seeing value in my annual investment. I am looking for another warranty company that is true to their word and provides the service I am paying for.

4 years ago

Reply from American Home Shield

Hello Jennifer. Thank you for your feedback regarding your service experience. I do hate to hear that you feel you are not seeing the value in your home warranty coverage. I would be happy to speak with you regarding any unresolved issue.

Dec. 8th, 2021

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Verified Customer

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Rose Mary Espinoza Port Hueneme, CA

I was always very happy with American Home shield. But my recent repair was partially denied. We were ok with that but when we got an estimate from the electrical company it was over $2000. Originally they quoted $1300.and you had said you would cover some of it.

4 years ago

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Verified Customer

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Lynn Compton Nicholasville, KY

We've been pleased with the response from the company. They have repairmen here within 2 or 3 days. We had a refrigerator we had had issues with since we bought it. They fixed it, but when it had problems again they replaced it.

4 years ago

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Verified Customer

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Ryan Coleman/Ebony Coleman Alexandria, LA

I am a real estate investors with multiple policies with American Home Shield. American home shield doesn't acknowledge my multiple polices (6) and treats me as a ordinary customer when I'm paying more than must residential customers. They should have a business department that handles larger customers. I'll have over 100 doors in the near future and will find someone who acknowledges me as a business customer.

4 years ago

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Verified Customer

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Daniel B Budziak West Chicago, IL

Thank so much for money for a new washer. The only thing I didnt like about the experience was the people from india on the line in the beginning. I couldnt understand what they were saying and it delayed getting so.eone out. We need people working here in the US.

4 years ago

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Verified Customer

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Christie Bankston Crossville, AL

Good service! Washer broke down. Did send someone out to fix. Now waiting on part to come on. Just takes time between waiting on repairmen and then waiting for part then repairmen to come back out! But warranty is worth it to me!

4 years ago

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Verified Customer

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Patrick Neville Pittsburgh, PA

Never had a fake experience with the platform or the people that they hire. I have always had an honest solution and price presented. It was kind of a breath of fresh air in being a first time home owner.

4 years ago

Reply from American Home Shield

Hi Patrick. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Dec. 1st, 2021

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Verified Customer

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William Walters Lincoln, NE

I placed a request for service on-line. As part of that request, I paid for the service using a card. Within 24 hours, the service was completed, thoroughly, rapidly, professionally. Ten days later, I received notice I had not paid the bill. So, I went on-line to find my invoice/bill, which was not there. I paid the bill using my card, but I could not log out without pressing the "Pay Now" button a second time. After logging out, I received two separate e-mails reporting that I had paid. So did I pay 3 times for one service? Very confusing.

4 years ago

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Verified Customer

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Britni Hill Norman, OK

It's easy to utilize their services, fairly priced, and quick to respond to service requests. My only complaint is related to our refrigerator repair. Our part was back ordered and they offered to reimburse up to a certain amount towards a new refrigerator which is great! But they process is slightly tedious. Overall, we've been happy.

4 years ago

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Verified Customer

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Timothy Mallory Elizabethtown, KY

The rep was scheduled to come out, called 5 or 10 mins before he was to arrive at my resident and said he would be there in an hour to an hour and a half. Mind you I waited on him all morning to arrive and cancelled an appointment to make sure I was home. Other then that I am pleased with the service.

4 years ago

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Verified Customer

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Lois Thomas Desoto, TX

When I bought this home the previous owner had it I decided to keep the service so glad I did their service is excellent I had to get a new air-conditioned I called the problem was solved

4 years ago

Reply from American Home Shield

Hi Lois,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 23rd, 2021

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Verified Customer

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Thomas Edward Holloway Harker Heights, TX

I only have one negative thing to say---Waiting 24 plus hours after a repair request is made on something that should be considered as an "Emergency" is unacceptable! If your have a water leak, HVAC issue etc... Water leak can lead to catastrophic damage and depending on the situation an HVAC issue can be life threatening!!

4 years ago

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Verified Customer

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Sandra Manzari Fort Mill, SC

After parts for my 12 year old refrigerator weren't able to be obtained, I was provided with an opportunity to select one of several new refrigerators, OR put a substantial amount toward a refrigerator of my choice.

4 years ago

Reply from American Home Shield

Hi Sandra,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

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Verified Customer

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Lizia Erazo Orange Park, FL

I had a few issues with my house, it took only 1 call to fix them all. I am very please not only by the quick response but also by the efficiencyand professionalism of the technicians!

4 years ago

Reply from American Home Shield

Hi Lizia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Deanna Hasford Fairborn, OH

Everytime something went wrong that was listed on my warranty, they had someone there to fix it within a couple days. I'm so glad I bought the warranty. On an older house, it's a must! Thank you!

4 years ago

Reply from American Home Shield

Hi Deanna,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

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Verified Customer

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Sheila M Wilmeth Siloam Springs, AR

They always get me in quickly, never had a problem with them repairing things, the guys that come are always super nice and the lady that calls before and after is always so nice. This is a great company.

4 years ago

Reply from American Home Shield

Hi Sheila,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Karen Hoyt Gainesville, GA

We scheduled a tune up for our furnace. When they got there they told us we needed a part because the furnace wasn't working effectively. They knew exactly which part. Instead of just ordering it-they told us to put a work order in with HSA. The next company came out and we had to pay another $100 so they could order the same part. Then we had to schedule another appointment to install the part. 3 visits later and $175 we were complete.

4 years ago

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Verified Customer

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GeeGee Florissant, MO

AHS, attempts to be professional and timely;however there are time when I have lost contact with a representative and, after holding and waiting for a while and the rep did not call me back. Several times I could not understand the rep very well and at least time the rep hung up on me. Otherwise, I would have given a five rating.

4 years ago

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Verified Customer

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Karen Berger Ockner Bloomfield Hills, MI

Every conversation I had with AHS was good but there was a delay in getting an answer and moving forward as I was not notified timely of a decision. However, when I did speak with someone, they were very helpful and I am awaiting a new dishwasher so I will be better able to rate them once I receive it :)

4 years ago

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Verified Customer

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Steve Kuhn Beaumont, CA

Several attempts to get ac fixed , took over a week , 7days to get appointment . Finally scheduled tech , came out , lack of communication with tech , no call , had to call , shows up right at 1pm . Spends 20 min . Gets blower working , doesn't check or wait around to see if it's cooling . Had to call American Home Shield to report issues , took 3 days to finally beg for appointment , now another 7 days . American Home Shield or Right Tech care , just want monthly fee and $100 service charge . Every time i ask for supervisor nothing happens , same issue every time I have had repair done , there is no urgency . Took 3 months to fix oven . Had electrical issue and never resolved , even tried to report it ? No response , once my ac is fixed , will be revisiting if I continue my contract or look for another ,

4 years ago

Reply from American Home Shield

Hi Steve. Thank you for taking time to let us know about your concerns. I am sorry to hear the issue with your air conditioning has not been resolved. I would be happy to speak with you to further address this issue.

Nov. 17th, 2021

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Verified Customer

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Kathleen Engle Kingsport, TN

They were very friendly, and got my claim started quickly and efficiently. My situation was fixed in a positive, timely manner and I would highly recommend them to family and friends.

4 years ago

Reply from American Home Shield

Hi Kathleen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Margaret M Watkins Las Vegas, NV

I was able to obtain help quickly. The phone in system appears to be greatly improved. In the past it was frustrating to wait for an assistant this issue appears to be resolved.

4 years ago

Reply from American Home Shield

Hi Margaret. We are so happy that you took time to let us know about your experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Nov. 17th, 2021

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Verified Customer

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Charles E Hill Rancho Cucamonga, CA

My claim was acknowledged quickly and a technician was assigned. Unfortunately, the 1st tech wasn't qualified to make the repair. A second tech was assigned only after I called to he knew the process of my repair. This caused a significant delay getting my refrigerator repaired

4 years ago

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Verified Customer

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Maria El Centro, CA

When I requested a service they have answered back quickly and have fixed the problems I have very quickly too. No complains. I appreciate their help, thanks alot. Great company.

4 years ago

Reply from American Home Shield

Hi Maria. We really appreciate your positive feedback. We are so happy that your repair needs have been met through your warranty coverage. We hope you continue to find the value in being an AHS member.

Nov. 17th, 2021

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Verified Customer

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Judith Tinturin Capistrano Beach, CA

Got here early, found the problem, referred us back to AHS for a Plumber, AHS responded right away and we have a plumber coming on Friday. Very satisfied with the experience thus far!

4 years ago

Reply from American Home Shield

Hi Judith. Thank you so much for the positive feedback. We are really glad to hear that you are satisfied with the service you are receiving. We look forward to working with again and providing excellent service.

Nov. 17th, 2021

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Verified Customer

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Genevieve Rene Glenn Dale, MD

The process has been very easy thebpast year. I did have a problem with a company that was sent last year. This year I had the same issue, thankfully another company came out and found the source.

4 years ago

Reply from American Home Shield

Hi Genevieve. We appreciate your feedback regarding your service experience. It is good to hear that another vendor was sent to take care of the problem and we appreciate your patience while waiting to have your repair need met. We look forward to providing you with an even better experience in the future.

Nov. 16th, 2021

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Verified Customer

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Eyad Kadri Mesa, AZ

American Home Shield (AHS) has been responsive to my requests for repairs. The assigned repair companies and their technicians weee appropriately chosen responded in prompt manner.

4 years ago

Reply from American Home Shield

Hi Eyad,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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