American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Mary Ellen Maarouf Houston, TX

From beginning to end there were no problems. The tech was excellent. He knew what he was doing and he very professional and friendly. We had to wait a month for the part but installation was quick.

2 years ago

Reply from American Home Shield

Hi Mary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

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Verified Customer

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Michael T Burns Finksburg, MD

AHS uses good contractors and work gets done fairly soon. I do wish you had an emergency service option for when heat goes out in the middle of winter or water is pouring out of a broken fixture...often 2-3 days before someone comes out.

2 years ago

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Verified Customer

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KATHRYN WITTMANN Spring, TX

Changed from AHS to CHOICE Home Warranty, because they were cheaper. You absolutely get what you pay for. Was a long time customer of AHS and will never leave them. They are the best.

2 years ago

Reply from American Home Shield

Good morning Kathryn, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 26th, 2022

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Verified Customer

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K B Tempe, AZ

Additional repair costs are not disclosed up front. Water heater removal and replacement is covered but if leak pan is installed; any pipe work is needed, AHS does not advise homeowner is responsible. There is no apparent oversight by AHS of charges for additional cost so homeowner is at the mercy of repair company.

2 years ago

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Verified Customer

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Darline Austin Reno, NV

It seems they hire subpar contractors for the jobs in the past. My most recent dealings were better than I've experienced in the past with American Home Shield actually I have thought about dropping this insurance and looking at someone else if I have continued issues with subpar contractors. I also had an issue with my dryer a year ago and they couldn't find a part for it and no one ever contacted me back from your company and my policy states repair or replace that didn't happen.

2 years ago

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Verified Customer

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Leslie Jimenez Burlingame, CA

When my refrigerator needed fixing, I was told it could not be. I received the original price I paid and bought a new one. When my dishwasher needed to be fixed it was!!! Service was GREAT

2 years ago

Reply from American Home Shield

Thanks for letting everyone know we provided great service to you.

May. 6th, 2022

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Verified Customer

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Solomon Padilla Phoenix, AZ

When directly dealing with Am Home Shield has been good experience. It's the firms they send out to do our repairs is what concerns me. They come and they go without any documentation showing what they have accomplished or noting what may be future upcoming repairs.

2 years ago

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Verified Customer

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BH West Chester, OH

Our dishwasher repairman was fantastic, did a great job in a timely manner. But when it came time for the water heater to be replaced, things didn't go so well. We got the cheapest water heater and cheapest materials, that had to be replaced immediately. The workmen were friendly, but we weren't sure they knew what they were doing. It was resolved, but we are left with a water heater that has to be on the highest setting to provide enough hot water for 2 people.

2 years ago

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Verified Customer

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Gloria Wilcox Mesa, AZ

Our repairs and replacements have been carried out just as promised . From beginning of service requests to completion, all has been successfully and skillfully accomplished as needed.

2 years ago

Reply from American Home Shield

Hi Gloria,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Thuy Erlewine Gambrills, MD

They answer the phone, address questions / concerns ; their website is easy to use and put in work request . The companies that they work with are reliable and do great work .

2 years ago

Reply from American Home Shield

HI Thuy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Heather Wilson Virginia Beach, VA

They are quick to respond and have been a blessing throughout the years. I would give them five stars if they covered cost of Freon, my AC has given me a few problems over the years and the last one was $1240 out of pocket for me.

2 years ago

Reply from American Home Shield

Hi Heather, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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Kristy Steward Fredericksburg, VA

This was the first time I've ever used the service since I signed up 4 yrs ago, when I called i was hoping to speak to someone and ask questions and I clearly didn't get a prompt that i would immediately get charged the deductible amount so I had no choice but to utilize the service. Then my issue with the contractor they connected me to was not going to be until four days later! Ridiculous!

2 years ago

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Verified Customer

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Sherry Thurman Morrow, GA

Because, I've had two major appliances to go bad, one being my Hot Water Heater, and the other, being my AC Compressor, and American Home Shield honored the both of them. Thanks again American Home Shield

2 years ago

Reply from American Home Shield

Hi Sherry,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Diane Casano Las Vegas, NV

I was able to reach them in the middle of night and they sent a repairman and got it fixed quickly. The reps on the phone were very understanding and efficient and professional.

2 years ago

Reply from American Home Shield

Hi Diane, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2022

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Verified Customer

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Brocha Otero Kaneohe, HI

The technician is knowledgeable and competent but suggested a new dishwasher and instead AHS closed out the service. Two of the three issues were resolved but the dishwasher is still broken and was neither replaced nor repaired.

2 years ago

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Verified Customer

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Glenda Magnolia, TX

They responded quickly, explained everything, answered all our questions, went through all our options and had the new unit scheduled and installed quickly. Great customer service.

2 years ago

Reply from American Home Shield

Hi Glenda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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Arthur Martin Millbrook, AL

OUR AHS Contract provides us with the coverage products we need Warranty on and the service contractors AHS provides us when we have an appliance needing repair are just excellent.

2 years ago

Reply from American Home Shield

Hi Arthur, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Apr. 29th, 2022

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Verified Customer

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D. McGoodwin Dallas, TX

Very pleased with Sirius Heating /A/C. Fixed my unit hopefully it will last thru summer. Love the warranty. My tech, Cody was truly a pro! He is a real problem solver. He is welcome in my home anytime!

2 years ago

Reply from American Home Shield

Hi D. McGoodwin,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Louis Birdlong Ball, LA

My claim was taken care of quick and the repair man was very nice and fixed my machine in good time and he was very informative about what he was gone do and how long it would probably take

2 years ago

Reply from American Home Shield

Hi Louis. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Apr. 28th, 2022

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Verified Customer

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April L. Carlson Pocola, OK

The company American Home Shield sent to fix my washing machine and microwave was terrific. They were polite, on-time, professional and got the job done. And, they cared about doing the job right!

2 years ago

Reply from American Home Shield

Hi April, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 29th, 2022

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Verified Customer

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Edward Roberts Versailles, KY

Very responsive. Dishwasher had to be replaced and the one recommended was same brand with more features. Was sent eGift card from Lowes within 2 days and purchased the dishwasher we wanted. Greatest

2 years ago

Reply from American Home Shield

Hi Edward, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

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Verified Customer

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Ali Beaumont, TX

Easy to deal with . Proffissionalism. Resolution dept r great people . I just don't like to deal with area reps. They thing they r indispensable. Don't return fone calls . By the way Iam a realtor and an investor's

2 years ago

Reply from American Home Shield

Hi Ali. Thank you for taking time to let us know about your experience. We are happy to know how pleased you are with the service you are receiving from AHS. I do hate to hear that you have not been pleased with the area reps. Please feel free to let us know if there is any unresolved issue you may need assistance with.

May. 2nd, 2022

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Verified Customer

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Rupert Lewis Smithville, TX

The assignment of a vender is timely however in most cases the assigned vendor schedule the repair some 5 to 10 days delay and then sometime reschedule and another delay before the repair work is completed.in most cases that part is unsatisfactory to me as a customer

2 years ago

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Verified Customer

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Shannon Frederick Temecula, CA

I called and spent 4 hours on the phone because one of your contracted companies said they did work they didn't do, and didn't fix out problem & charged us. I had requested another company to come out instead because we still needed it fix and this company is not welcome in my home. I waited to speak with 4 managers to get another company out, it was resolved but for simple request it shouldn't have taken that long. No one seemed to care or filed a complaint that I'm aware of against the contractor.

2 years ago

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Verified Customer

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Debra Burdick Fairborn, OH

Difficult to speak to English speaking people in America that understand what your trying to say:eg. stopping automatic payments when you have a different bank account. They continued to bill my old account so I was charged overdraft fees . I spoke and emailed the supervisor to no satisfaction. I emailed copies of overdraft fees and accounts. Still no change

2 years ago

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Verified Customer

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Wanda L. Carter

No follow up & turfing reason for problem to scheduled contractor. Not timely for major repairs.

2 years ago Edited January 10, 2024

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Verified Customer

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Arlene Calloway Laurel, MD

They are on time. I just have an issue with the price increases every year. It's going to be over $100 at the rate it's going and then I won't bdd we able to afford it since I'm on a fixed income as a retired individual. Maybe you can consider giving Seniors Citizrns some type of discount.

2 years ago

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Verified Customer

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Nancy Soulsbyville, CA

Because your sending a company out to my house from out of town over 100 miles away. I filed a plumbing claim Dec,20 . They finally come out 6 weeks later . Looked at it and left. I called them several times said oh were waiting on approval and parts. Well they never returned or fixed the problem I wound up hir6a local plumber to fix my valves. I've had your service for years. It's not ok to leave a customer hanging for months.

2 years ago

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Verified Customer

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Hamlin Fort Washington, MD

AHS is great for routine minor repairs. Doorbells, dishwashers etc. My issue is for repairs that might be deemed as emergencies due to weather conditions or the threat of water damage to the home. If your air conditioner fails and it's 95 degrees waiting 3 to 5 days for a contractor is too long. On the same token waiting months for parts for repairs is also excessive.

2 years ago

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Verified Customer

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Norlita Subia Tacoma, WA

So very convenient! I can go online and submit my repair request and quickly receive an email reply with the information of the company that will be contacting me for the repairs.

2 years ago

Reply from American Home Shield

Hi Norlita.
Thank you for letting us know you enjoy the convenience of requesting service online. We look forward to providing you with a great service experience for your next repair need.

Apr. 22nd, 2022

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Verified Customer

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Taprina Jackson Suitland, MD

Everything I have contacted them, they have resolved my issue. I have never been told that ... That's NOT Covered under your plan. My experience has been easy and carefree.

2 years ago

Reply from American Home Shield

Hi Taprina. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Apr. 25th, 2022

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Verified Customer

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Lorna Prudhomme Stockton, CA

Each time I hv requested service AHS was quick to get someone out to my residence. Most of the contractors that I have worked with have been pleasant and know what they are doing.

2 years ago

Reply from American Home Shield

Hi Lorna, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Charles Sm,ith Littleton, CO

it was easy to file a claim for my dishwasher, the company called me the next day and came to my house within 4 hours. They ordered the needed part and completed the work the same day the part was received

2 years ago

Reply from American Home Shield

Hi Charles. Thank you for the 5-star review. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Apr. 25th, 2022

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Verified Customer

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Martha Preboth Lawrence, KS

I called about my garage door opener. They communicated with my and worked into my schedule. They sent an experienced technician. I had to have additional work done on the door itself. Now I barely hear when the door opens.

2 years ago

Reply from American Home Shield

Hi Martha. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Apr. 25th, 2022

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Verified Customer

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John Rocha Land O Lakes, FL

Problem with rerigerator. Service sent. Could not be repaired..I got to go to Lowes and pickout a rerigerator of my choice with a gift card which was more than enough to get a beautiful French door refrigerator.

2 years ago

Reply from American Home Shield

Hi John. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need as well.

Apr. 25th, 2022

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Verified Customer

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Craig Durrance Dover, FL

So far they have honored their word for service and or replacement, my only concern is how long it is taken to diagnose my cooktop, but I understand the technical issues also that causes the delay.

2 years ago

Reply from American Home Shield

Hi Craig, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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Larry cantu Poteet, TX

We were under the impression that our entire household was covered, yet when our freezer went out, suddenly we learned that freezers were excluded and we would need to purchase more coverage to have it covered, which was way too late after we lost every bit of our saved food. Since we never received any policy in writing, it was difficult to understand how our freezer was not part of our household.

2 years ago

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Verified Customer

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Sheila Perry Red Lion, PA

They are a little pricey compared to others, BUT, for any problem that i have needed them for: furnace, AC, fridge, the repair crew are professional and courteous. AHS people always have gotten back to me with in 24 hours, with email reminders for pending services.

2 years ago

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Verified Customer

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Carol Wendel

Still on the ledge as to whether I will continue service with them. You really have to spend an enormous amount of time convincing them that certain things they say are not covered are covered according to the contract. The contractors they send are far from the best in service and properly diagnosing and fixing an issue on the first or even second visits. I have had a few repair orders that were resolved.

2 years ago

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Verified Customer

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Bethanie Harmon Brooklyn, MI

When I made a service request to have my water fixed, and even though you were the ones that helped me get this same water heater just a year and a half ago, you did not tell me up front that you were unable to service it because it is under warranty. It was only after you had a contractor come twice and we had been without hot water for 1 week that you told us this. The warranty contact info you gave me was incorrect so I had to look that up myself. Then I had to get someone else to install my part even though our warranty only covers parts not labor because of your stupid non-customer friendly policy.

2 years ago

Reply from American Home Shield

Hi Bethanie. Thank you for bringing this issue to our attention. I am sorry to hear you were not happy with the service you received. I would be happy to speak with discuss this matter further.

Apr. 22nd, 2022

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Verified Customer

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Jack Lyons

Because you people are like the 'Pizza Man' you always deliver! Porfirio my repairman you sent was very knowledgeable, quick and very professional. al and a keeper. He is very knowlegdable , quick and professional

2 years ago

Reply from American Home Shield

Hi Jack. We are delighted to hear that you have been pleased with the response time as well as the technicians. We want you to know you can always count on AHS as your home warranty company.

Apr. 15th, 2022

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Verified Customer

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Magaly Guzman

When I call for a service request they respond quickly and always very courteous. Do receive the service request response in a reasonable time. The service providers sent to my home have done a fantastic job. Thank you.

2 years ago

Reply from American Home Shield

Hi Magaly. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Apr. 15th, 2022

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Verified Customer

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Susan A Walton

They are responsive to their customers. I am unsure if calls are outsourced because once my requests did not match the technicians work order which cost me another trip charge.

2 years ago

Reply from American Home Shield

Hi Susan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

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Verified Customer

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Marion Sylvester hills

Because they are the American Home Shield Warranty are professional with clientele that keeps them very busy with problem solving and troubleshooting the affected appliance and or sysytem in the home..

2 years ago

Reply from American Home Shield

Hello Marion. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experiences for all your home warranty repair needs. Thank you for choosing AHS.

Apr. 15th, 2022

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Verified Customer

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Armen Enkababian

all work done timely and professionally. They assign companies to do the work needed. In my experience, being a user of their service for more than 30 years, I have always been pleased with their choice of provider.

2 years ago

Reply from American Home Shield

Hi Armen. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many more years to come.

Apr. 15th, 2022

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Verified Customer

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Kevin Beauchamp

AHS replaced my 26 year old central air system with no problems. The compressor went out on the old one and the contractor said it would not be worth fixing because of the old r-22 components. I highly recommend AHS

2 years ago

Reply from American Home Shield

Hi Kevin. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need.

Apr. 15th, 2022

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Verified Customer

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Jason Gatewood

For really simple claims, AHS comes through all the time, every time. But if you get into something complex that will seemingly cost time and money, they try to cheap out on the contractors and scrutinize the wording of the inspection to finagle their way out of the claim. ALWAYS be your best advocate, choose your own contractor (they keep a list so you do not need to go with whoever they stick you with initially if needed), and know your contract verbatim so you can recite it down to the letter if you need your job escalated.

2 years ago

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Verified Customer

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Sandra Wilson

I'm a fairly new customer of AHS and have used their repair service network twice (for kitchen faucet and for dryer). I have been pleased both times with the service. Very professional and prompt.

2 years ago

Reply from American Home Shield

Hi Sandra, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Maria

I've been with them for a few years, and sometimes there was a disconnect between my issue, the contractor sent, and billing. However, the last 12 months have improved greatly in large part due to the website updates and the ability to do video calls beforehand.

2 years ago

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Verified Customer

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Rochelle

The company has been good to work with my only problem is the amount of time it takes from the time you contact them with an issue to the amount time it takes for a person to come out and address the problem. It seems that the repair person is in such a rush that they misdiagnosed the problem or repair it incorrectly and then they have to come out again.

2 years ago

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