American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Vivien Valentine Virginia Beach, VA

Quick and competent. I was very pleased both times I needed their assistance. I would recommend them to anyone who has inevitable problems with appliances or leaks. It's good to be sure you are covered.

5 years ago

Reply from American Home Shield

Hi Vivien,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Ralph Roe Chula Vista, CA

I recently had a claim denied for my washing machine. Our washing machine displayed an error code mid-cycle. My wife turned off the washer and turned it back on. The error had cleared and she continued the cycle. I filed the claim that night. The repair company contacted us nearly 72 hours after our claim was filed and came the following Monday. She explained what happened to the technician from Affordable Services and Appliance Repair. I returned from work about five minutes after the technician arrived. He told us it was a bad bearing and departed our house about five minutes later and stated he had to submit his report. Two or three days later I received an email stating that the claim was denied because it was not normal wear and tear. The reason given is because my wife continued to use the washer - completed the cycle (used it after the error and leaking). I called AHS and was offered the chance to pay another $125 to another company who might write the report in a different way. Frustrated that the faulty seal or bearing was essentially blamed on us for completing the cycle doesn't seem right. The washer was full of water and clothes at that time. Since the error cleared, my wife completed that one cycle. After completing my call with the AHS service representative. I didn't think gambling with another $125 was wise and I used that money toward the purchase of a new washer. I called the repair company three times in the two days following the denial and left two voicemails. To date, almost three weeks ago, no one has returned my call. During the two weeks that we did not have a washer, we had to use a laundry service at a cost of $70. I also did much research on fixing this problem myself. Apparently a seal next to the inner and outer bearing began leaking which caused the bearing to fail prematurely. When I bought my warranty coverage, I was aware that a repair or replacement would be done at the discretion of AHS. I got neither. Needing a washer, we paid $939 for a similar washer to the one we had. Although I had one good (microwave) and one mediocre (refrigerator - took two visits and required us to put all our food in coolers twice) service previously, I can't justify spending $40 a month and then having to buy the appliance anyway. After two years of coverage, I am money ahead because of your warranty and thankful for that, but I am truly disappointed in the decision to deny this claim. Regardless of whether or not she completed the cycle, the repair would have been the same. I would like to be reimbursed for the washer ($939), or at least the cost of repair (local estimates indicate $500 - $600) for replacing the bearing. I was informed by Lou last night that this would be escalated and that I would receive a phone call today, but that did not happen. I know there are many home warranty companies and I chose AHS because you are one of the best.

5 years ago

Reply from American Home Shield

Hi Ralph. Thank you for expressing your concerns regarding the service work order for your clothes washer. I hate to hear the problem was not resolved to your satisfaction. I would be happy to look into this matter further and follow up with you.

Aug. 11th, 2021

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Verified Customer

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Norma G. DeGuzman Germantown, MD

When I called the Customer service for help. There was a quick response. The Technician was immediately scheduled as expected because of the required and immediate need to fix the household appliance that's not working.

5 years ago

Reply from American Home Shield

Hi Norma,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Bernie Bernardino Gaithersburg, MD

My personal experience with AHS has been really excellent. Definitely best in class from initial reporting of problems to scheduling technicians and resolution. Great job AHS.

5 years ago

Reply from American Home Shield

Hi Bernie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 10th, 2021

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Verified Customer

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Judith Hillsboro, OR

Ever since I started using America Home Shield I have had several appliances that had to be repaired and one that was replaced. I would have been out hundreds of dollars if it hadn't been for American Home Shield.

5 years ago

Reply from American Home Shield

Hi Judith,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 10th, 2021

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Verified Customer

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Bill Ludolph Hemet, CA

We had our air conditioning system stopped working and although it took a week for our house to be served I called several times and my being disabled and both my wife and I having medical issues and both of us being in our seventies, after my third call I was told that I had "canceled the appointment "which was a LIE. The woman whovI talked to statedthatshewould expediteour requestforan earliest time,date and we had the servicea day before the originaldate. !

5 years ago

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Verified Customer

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Alan D Benjamin Friendswood, TX

They deserve a 2.5 but I couldn't round down due to 3 instances in the last 6 months and 1 that is ongoing right now. Their company has gotten worse over the years while they keep charging me more and they look for reasons NOT to do work. So the current item I'm dealing with is a dryer that needs a new heating element. It's been over a month now and our family has no working dryer. After I called and asked them what the hold up was then did they say the part that was needed was just order. NOT 2 1/2 weeks ago when the repairman requested it. My family is the one that is sufferring once again so what do they care.

5 years ago

Reply from American Home Shield

Hi Alan. Thank you for your feedback regarding the issue with your dryer. I am sorry to hear this matter has caused such inconvenience for your family. I would be happy to speak with you to assist with a resolution.

Aug. 10th, 2021

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Verified Customer

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Kim Elwyn Honolulu, HI

I believe American Homeshiel is one of the best companies out there. I am very happy I am with AHS. They are quick in providing services such as sending technicians to my house to repair. Their coverages are good.

5 years ago

Reply from American Home Shield

Hi Kim. Thank you for such a positive review. We are really happy to know that you are so pleased with the service and coverage we provide. We look forward to taking care of your next repair need. Thank you for trusting AHS.

Aug. 10th, 2021

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Verified Customer

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Gary Sahuarita, AZ

It’s nice to have the home warranty, but when something goes wrong and you have to speak to someone, it’s always a foreigner that doesn’t articulate the English language well. That makes it difficult when your trying to explain or receive info. Also, the majority of the companies that are contracted have very bad or low reviews. When parts are needed, the contractors have to constantly get approval which extends the time it takes to fix things.

5 years ago

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Verified Customer

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Mary Wagner Queen Creek, AZ

I have used American Home Shield twice since moving into my house mid May. Once to rekey my locks and again to replace a faulty electrical circuit. Each time it was quick and easy to schedule services. The technicians were prompt and professional. Very pleased that American Home Shield was included in my home purchase!

5 years ago

Reply from American Home Shield

Hi Mary. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Aug. 13th, 2021

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Verified Customer

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Virginia Farias Copperas Cove, TX

I'm not sure which feedback is for.... I had my refrigerator go out and a leaky A/C unit. I contacted AHS on both mornings and the company's both got in contact with me the same day.

5 years ago

Reply from American Home Shield

Hi Virgina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 9th, 2021

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Verified Customer

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Tom Wichita, KS

We have had a tough time with AHS and their chosen service provider. It took months to resolve an issue with our ice maker. In the end, AHS replaced our refrigerator. For that we are Grateful. However, A&E is really pulling AHS down.

5 years ago

Reply from American Home Shield

Tom, thank you for your feedback. We value your opinion and appreciate you taking time to let us know about your experience. I am happy to hear the issue was finally resolved. We look forward to providing you with a better experience for your next repair need.

Aug. 10th, 2021

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Verified Customer

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Sherri Wiley Homewood, IL

AHS has been good so far especially with my one service request. As a new customer, I don't feel we've had enough time together for a true rating. However, two coworkers suggested that I give AHS a try and so far I'm not disappointed.

5 years ago

Reply from American Home Shield

Hi Sherri. Thank you for taking time to rate your experience so far. We appreciate you allowing us time to show you the value in having AHS as your home warranty company. We can't wait to provide you with your next great service repair experience.

Aug. 6th, 2021

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Verified Customer

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Cynthia Fuhrman Portland, OR

I've used the coverage three times in the past two years for appliance repair, and I'm so happy with the responsiveness, the service providers, and the ultimate savings from having the policy. So great!

5 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Ericka Horton Littleton, CO

I have have very good experiences so far. Phone calls are the low part for me. Tedious ridiculous hold times, and very hard to get someone to help with what you actually need (for example, requesting NOT to have a specific company return to my house, etc).

5 years ago

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Verified Customer

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J. Suzette Amaya Las Vegas, NV

Every time I have to use my warranty, AHS sends out a company with poor customer service and poor quality work. The last time I used them I never got a call from the company that was supposed to come out to fix my garbage disposal, when I called AHS back to tell them I can't even get a hold of them, I asked them to send out a plumber, he couldn't even get a hold of them company to release my claim. He did transfer it to a plumbing company. And for the first time since we have been a customer from 1999 this was the first company that has ever come on time and gave excellent customer service. AHS should monitor who they are using, not just except anyone to service their customer. We are paying for a service and that's what we should get.

5 years ago

Reply from American Home Shield

Thank you J. Suzette for your feedback and for taking time to let us know about your experience. I am sorry to hear that the issue was not resolved sooner. I would be happy to speak you to further address your concerns.

Aug. 4th, 2021

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Verified Customer

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Jason Bressler Scotch Plains, NJ

I've had 2 experiences with AHS where I had issues with an attic fan and an air conditioner. For the air conditioner, I forgot to call AHS and had the AC repair company I've used in the past replace the unit. After arguing with AHS that it was an honest mistake and trying to submit the invoice for a partial payment, I was told no. It was an honest mistake, but AHS wasn't willing to work with me. The repairs would have cost a large amount if I did use AHS. I just forgot to call AHS first.

5 years ago

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Verified Customer

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Justin D Lee Dallas, TX

When AHS works the way it's supposed to it is amazing. What it comes down to is not enough oversight of the vendors they have locally and no follow through from custom service or supervisors. I have has no washing machine or refrigerator since April 24 it 's now June 27th and just today I finally got my refrigerator replaced. Sti no word on washing machine.

5 years ago

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Verified Customer

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Kathy Cenci Humble, TX

Had issue with drier, they kept me informed about when and who the repairmen was and he fixed the drier for me, he didn't have to contact the warranty company to see if it was covered.

5 years ago

Reply from American Home Shield

Good morning Kathy,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishe

Aug. 4th, 2021

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Verified Customer

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LaVern Schielke Lincoln, NE

called them once and they had a company call back right away...Fixed my problem andI was well satisified... I have a another company that I use on my other house in MO... I switched it to AHS just yesterday

5 years ago

Reply from American Home Shield

Good morning LaVern,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2021

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Verified Customer

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NICHOLE LEE Harrisburg, PA

It took a LONG time to get the company to come out. (3 weeks??). And then when they needed to come out a second time , because it wasn't fixed the first time, I had to pay the company $250 because the item wasn't covered.the

5 years ago

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Verified Customer

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Patty Henderson Pismo Beach, CA

We had an extended warranty on our refrigerator the people that came to repair it, 4 or 5 times and never fixed it you came out once, replaced a part they never did and it is working, so far.

5 years ago

Reply from American Home Shield

Hi Patty,
Thank you for taking the time to provide a rating about the refrigerator, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 4th, 2021

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Verified Customer

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Kathleen Wigglesworth Zephyr Cove, NV

The technician did a great job fixing the dishwasher. We are still waiting for the freezer to be fixed, as the ice cube maker still needs a part to make the ice and it needs a new light bulb.

5 years ago

Reply from American Home Shield

Hi Kathleen. Thank you for letting us know the issue with your dishwasher was resolved to your satisfaction. We understand how important your time is and appreciate your patience while waiting for the refrigerator repairs to be completed. Thank you for choosing AHS.

Aug. 3rd, 2021

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Verified Customer

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Sharron Shockley Damon, TX

American home shield has been great for us! Each time we have required their assistance it has been quickly forthcoming. Repairs have been done on a timely, professional basis by excellent companies.

5 years ago

Reply from American Home Shield

Hi Sharron. Thank you so much for letting us know about your experiences with AHS. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle and worry out of your home repair needs.

Aug. 3rd, 2021

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Verified Customer

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JENNIFER GORMAN Hot Springs National Park, AR

I am the last person you should be wanting feedback for at this time. I have been with AHS for more than 30 years for 7 houses in 3 state. I am so discusted with the way your C.S. has gone down in the last few years. I am still waiting resolution on a payout for a fridge since last october. I have called your C.S dept at least 25 times and get cut off. I am told they have to speak to someone else and they will call back. Put on hold for 30 45 minutes at a time. The language barrier compounds the frustration. My last call I was told a supervisor from the payout dept would call me by the end of the day. I am still waiting....back

5 years ago

Reply from American Home Shield

Hi Jennifer. Thank you for letting us know that you still have not received the cash out for your refrigerator. I would be happy to speak with you and assist with resolving this issue.

Aug. 4th, 2021

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Verified Customer

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Lynn Marie Persi Rochester, NY

My last experience was awful and I had to write the CEO whose rep was awesome and finally moved things along. The CS off shore staff was the worst I experienced in ages. Please stop off shoring. I was hung up on twice and when I told the rep how hot it was in VEGAS and how I was suffering she actually checked the temp herself to be sure I wasn't lying. As a retired CS executive this service was appaling.

5 years ago

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Verified Customer

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GAYLE PACE Mobile, AL

Prompt service, problems resolved, recall service makes sure that your items are repaired if by some chance the work did not completely solve the problem. You are not charged for recall service

5 years ago

Reply from American Home Shield

Hi Gayle. Thank you for such a positive review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Aug. 3rd, 2021

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Verified Customer

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David T Eckhardt Florence, OR

I have used them for years to take care of problems that can escalate without the fear of costs getting out of hand. Most of their providers are very good at what they do. The ones who aren't are dealt with promptly.

5 years ago

Reply from American Home Shield

Hi David. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many more years to come.

Jul. 30th, 2021

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Verified Customer

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Ali Cheaito Dearborn, MI

Created a request for a blockage in sewer line. First plumber recommended hydro jetting since he couldn‚Äôt get through with the snake. AHS changed the service request to ‚Äòpipe leak‚Äô and sent another plumber. He was dumbfounded when i told him he‚Äôs here to jet the line, said that his company doesn‚Äôt do that and he‚Äôll tell AHS they sent the wrong guy. Next day, service request was marked ‚Äòresolved‚Äô. Called AHS and they said the second plumber reported that there is no blockage in the sewer line. I explained the situation and that the plumber didn‚Äôt check a thing, but they said he‚Äôll provide proof in 24 business hours and they‚Äôll get back to me. 48 business hours later, I still have a blocked sewer line and had to leave the house because of a lying plumber and AHS, who haven‚Äôt called yet

5 years ago

Reply from American Home Shield

Hi Ali. Thank you for letting us know about your plumbing experience. I am sorry to hear that the issue was not addressed to your satisfaction. I would be happy to speak with you to address this issue further.

Jul. 31st, 2021

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Verified Customer

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Christina Reyna-Carrillo Fowler, CA

Response was timely, representative from service company was timely but problem still continued. Had a second call but hadn't called me back so called another private company who was able to fix problem.

5 years ago

Reply from American Home Shield

Hi Christina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Carla Gonzales, LA

American Home Shield can be hit or miss. But, I must say, when contacted AHS on July 5, I was super impressed. The customer rep was very kind, patient and understanding. He got me an a/c repairman immediately in the dead of summer!

5 years ago

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Verified Customer

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Richard Bland Ambridge, PA

Other than waiting on the shipper, the Refer I got was better than the one it replaced. After going through Angies list for a Plummer, I got someone who knew what they were doing.

5 years ago

Reply from American Home Shield

Hi Richard,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2021

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Verified Customer

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Ryan Schroeder Wichita, KS

I have needed light switches and a garbage disposal replaced. Set up claims on line and was in contact with contractor almost immediately. Contractors were polite and did good work. Very happy with the whole process so far.

5 years ago

Reply from American Home Shield

Hi Ryan,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Aug. 4th, 2021

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Verified Customer

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Jeff Gust Menomonie, WI

File claim online. Got notified of a contractor who didn‚Äôt cover our area, then got one that did. The contractor was great and did a great job. Have heard absolutely nothing from AHS except for surveys. You really need to make follow up calls to your clients!

5 years ago

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Verified Customer

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Julio San Diego, CA

I definitely enjoyed the ability to request service! My only suggestion would be to have the choice of service providers because the first vendor was not available for mid/highrises but the request automatically goes to that vendor.

5 years ago

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Verified Customer

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Cantrell Frayer Port Saint Lucie, FL

Probably a 4.5 because sometimes the wait times are long. Also it may require a few calls to get an issue resolved. When they get everything lined up for you, the process is usually smooth. I like the emails and text to keep you in the loop.

5 years ago

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Verified Customer

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Earnest Pittman Winchester, CA

I have had two costly experiences with warranty service. The first time was being charged extra for a plumbing leak because the repairman stated it had limited access that turned out repairing the leak in three minutes. The second time was using the solicited air conditioner tune up program and when the repairman showed up, he found a defective part. Cost me $370 to have that repairman replace the part that should have covered under the warranty. The repairman never elevated the defected part to AHS and told me to write him a check on the spot because he didn'taccept credit card. Note the repairman could not give me a bill identifying the defected part because he said he had to take the check back to the office and wait for the check to clear. I never received the bill from the repairman. I complained to AHS and I was told that I should have initiated a new workorder when the defective part was noted.

5 years ago

Reply from American Home Shield

Hi Earnest,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Aug. 19th, 2021

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Verified Customer

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Mary A. Bowles Rogers, AR

I needed A/C repair in June...AHS was unable to find someone to help me and I ended up finding my own repair person. They told me they would refund the $80+ money I paid to make the appt. I not received it ! Also, no local repair companies would work under AHS because every time you call, you have to wait online for over an hour. This is true, I did it 4 times !

5 years ago

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Verified Customer

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DeCenzo Las Vegas, NV

While I love the responsiveness of AHS, I am not as impressed with all of the contractors. While one contractor called me almost immediately, the second contractor took almost 12 hours and then can't come out for 3 days.

5 years ago

Reply from American Home Shield

Hi DeCenzo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2021

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Verified Customer

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Alyse Kobus Sacramento, CA

It's been just ok so far. I don't like that you have the option to say "still not fixed" and then the new service request it creates charges you, even if you're within the 30 day guarentee. That's not ok, also it was extremely hard to hear the customer service representative that I spoke to on the phone. She was helpful mostly, but I couldn't hear half of what she was asking or saying to help answer her questions.

5 years ago

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Verified Customer

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Angie Martinez El Paso, TX

We have been with AHS for over 10 years and have had great service but in the past couple of years the companies that AHS has chosen to work with have done fair to poor jobs with customer service and repairs. We still use AHS because they do cover what we need but the quality we had in the beginning of our working relationship has declined.

5 years ago

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Verified Customer

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Nellie Suffolk, VA

My hot water tank was leaking. I called them late one evening, they called me with a plumbing company and I had an appointment the next morning at 10 for them to come look at it! It was ixed within a week!

5 years ago

Reply from American Home Shield

Hi Nellie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 29th, 2021

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Verified Customer

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Lorraine Gayden Summit, MS

I have never been disappointed. Sometimes it has taken a bit longer than I expected, but that's because I live in a small town where technicians are not available or not qualified to provide the services.

5 years ago

Reply from American Home Shield

Hi Lorraine,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2021

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Verified Customer

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Rodney Vair Henderson, NV

Great insurance to have., I would not have any other home plans. The does excellent work and they do it in a timely manner. they are very knowledgeable in their line of work. I would recommend you to new and old home owners.

5 years ago

Reply from American Home Shield

Hi Rodney,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Tom Floodeen Longmont, CO

I entered my request online. Within minutes a vendor was assigned. Shortly after the vendor contacted me. I sent them some photos. They ordered parts. They came and fixed the problem

5 years ago

Reply from American Home Shield

Hi Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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William Alford Milan, IN

It was great. Within 48 hours they had a contractor contact us with an appointment to repair our AC. The repair man was knowledgable about the problem and within an hour he had it fixed.

5 years ago

Reply from American Home Shield

Hi William,
Your feedback regarding your recent AC experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Juanita DeShazior Alexandria, VA

Each time I have called they have been responsive to my repair needs. My last experience found it difficult to locate a repairman, however theyw orked until they found one to do the job.

5 years ago

Reply from American Home Shield

Hi Juanita. Thank you so much for your feedback. We value your opinion and appreciate your patience with your recent service experience. Thank you for trusting AHS to get the job done.

Jul. 21st, 2021

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Verified Customer

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KT Saratoga Springs, UT

I have done one claim with them so far and it was surprisingly easy which I appreciate. The last thing you need when you have a problem with something in your hone is a difficult claim process.

5 years ago

Reply from American Home Shield

Hi KT. We are so happy that you took time to let us know about repair experience. We are here to take the hassle and worry out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 21st, 2021

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Verified Customer

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Laurie Koch

There was a glitch between delivery and installation. My stove was delivered and sat in my kitchen with no install scheduled. Thank goodness my husband is a licensed contractor and could do it. I‚Äôve also received 2 checks and have no idea why

5 years ago Edited January 10, 2024

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Verified Customer

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Richard Brackin Milner, GA

We have had one positive experience, and one negative - so I chose to vote right in the middle. Our first experience ended with us having to come completely out of pocket thousands of dollars and repair damage potentially done by the contractor HSA sent out to fix the issue. Our second experience was wonderful, we were very satisfied with the customer support and technician.

5 years ago

American Home Shield Reviews