American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Stephen Bryant Fredericksburg, VA

I had to call AHS to send back repair tech after the initial repair failed. The AHS rep was very insistent that I participate in a zoom conference call with the appliance repair company. I really don't want to do that and I do not understand how and why this procedure is now in place but I surely do not like it and causes me to reconsider using AHS

2 years ago

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Verified Customer

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Doug BIllingsly Woodbridge, VA

I recently renewed my contract and purchased the new Shield Platinum. The agent stated that EVERYTHING in my home was covered by this plan. I had two new repairs, one to fix the washer, the other was to fix the jacuzzi tub in the master bath. Washer fixed with no issue, good job. Jacuzzi tub was not covered under the plan and that was not resolved until the repair person showed up at my home and said I cannot fix this. Here is were it REALLY went side ways. They want me to pay the co-pay for the repair person which I am not willing to do and I am still in the process of chasing down that refund. Today, is ten business days and still not received. I will cancel my contract if this is not resolved and I have been a customer for five years. My other HUGE point of frustration is the call center. I find it extremely difficult to communicate with any of their employees.

2 years ago

Reply from American Home Shield

Hi Doug. Thank you for your feedback. I am sorry to hear your coverage was not explained better. I would be happy to look into this matter further and follow up with you.

Mar. 5th, 2022

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Verified Customer

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Ebrahim Ismail Plainfield, IL

Pleasant experience with a recent service call. AHS customer service rep was courteous and professional. Service ticket was promptly escalated to their contractor who was very responsive and resolved the problem within the committed timeline.

2 years ago

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Verified Customer

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Michael Valverde Copperas Cove, TX

Appliance service tech was very knowledgeable about my appliance problems and was able to repair it. He took the time to explain what the problem was and recommended preventive maintenance on my kitchen appliances

2 years ago

Reply from American Home Shield

Hi Michael. Thank you for the positive feedback. We are so glad to know that you were pleased with the service you received. We want you to know you can always count on AHS.

Mar. 4th, 2022

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Verified Customer

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Maryalice E. Khan Anaheim, CA

The current practice of only scheduling only business days is problematic. I have a water pipe leak that occurred Saturday morning and Im not able to reach a plumber. Previously I had no heat and had to wait about 5-6 days for a repair and it was very cold. The coverage is excellent and I appreciate the insurance but the severity of the issue to be repaired should be taken into account.

2 years ago

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Verified Customer

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Jerry Pillion Springfield, OH

Good service when you call. Everyone they have sent out to my home did a good job for me and informed me that if it did not work call and he will be back. Thank you for your good service. I will highly recommend AHC to anyone

2 years ago

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Verified Customer

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Kari Tannenbaum Delray Beach, FL

would be a 5 but the garage door ace repair kept rescheduling and i have not had time to call AHS to get another garage door repair comp out the first one took our chain for the opener demanded $250on the spot and wrote a false report

2 years ago

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Verified Customer

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Marikay Ballwin, MO

We have been with Ahs since we bought our house 20 yrs ago. They have been awesome, never have we had a problem turning in a claim. Right away we get the email of what contractor would be calling and when.

2 years ago

Reply from American Home Shield

Hi Marikay. Thank you for the positive review. It is our goal to provide our members with prompt and efficient service. We are so glad to know this has been your experience.

Mar. 7th, 2022

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Verified Customer

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Shelly Berens San Antonio, TX

We've had great experience with the Technicians who repair our appliances. Thankfully, very rare occurrences. Given the rarity of our occurrences, $4500 spent on monthly premiums, deductibles, and parts over 5 years seems rather steep.

2 years ago

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Verified Customer

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Deborah AThomas Jonesboro, GA

My recent experience with a heat pump repair is that they would pay $190 and I would pay the difference which was > $1k. Due to edge of the unit, I proposed replacement and they would pay for 50% and I would pay the difference. The answer was no. I have had the heat pump replaced and paid for it. My opinion right now is not good because I'm wondering why retain their service if I need to pay out of pocket for repair and/or replacement. This is my first request for service and I have been paying almost a year without any claims.

2 years ago

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Verified Customer

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mark cahill Las Vegas, NV

Scheduled two appointments the same day and received responses the same day and service appointments within two days. Both contractors were very responsive and resolved service issues in a professional efficient manner

2 years ago

Reply from American Home Shield

Hi Mark. Thank you so much for taking time to tell us about your service experiences. We understand how important it is to have repairs resolved quickly and effectively. We want you to know you can always trust your warranty to provide you with great service.

Feb. 23rd, 2022

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Verified Customer

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Ann Appleton Indianapolis, IN

American Home Shield has been reliable. The service professionals they have assigned have been exceptional mostly. They are striving for excellent customer service even in this new environment we are all in. They are good about keeping you up to date about when work will be completed. They have offered me expedited service for critical repairs.

2 years ago

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Verified Customer

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Raymond C Meadows Colorado Springs, CO

I had an issue with my refrigerator not cooling. I went online to MyAccount and created a ticket. I received a call the same day from the repair vendor and was given an appointment for that week.

2 years ago

Reply from American Home Shield

Hi Raymond,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Martha Insall Abilene, TX

I have been served well by American Home Shield. They are prompt and the one time my problem was not fixed correctly, they followed through until it was. I happily recommend American Home Shield

2 years ago

Reply from American Home Shield

Hi Martha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Mike Masters Rockwall, TX

The trade people they have sent to my home have been professional, competent, and responsive. The website that AHS uses is not very friendly. That could be improved. Also, long hold times for phone contact continues to be the norm. That could definitely use 8mprovement.

2 years ago

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Verified Customer

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James Parks Omaha, NE

Most of my experience with AHS has been good. In the past, I have had several service requests for plumbing and appliance repairs that were completed with good results. My only negative service was when my hot water heater went out and AHS assigned to service to Showers Plumbing Company of Missouri Valley , IA. It took 11 days to replace the hot water heater, plus Showers Plumbing charged me and extra $290 installation charge. There was no extra installation effort required. No one from AHS would provide an explanation for me having to pay the extra $290.

2 years ago

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Verified Customer

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Damiko Akron, OH

offer alot prompt good service serviceman who came out used a mask and foot protection for my floors that showed alot of respect towards me I appreciated him and he was a good worker

2 years ago

Reply from American Home Shield

Hi Damiko. Thank you for letting us know about your experience. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Feb. 16th, 2022

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Verified Customer

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Richard W Adams Orlando, FL

My regular pool service told me that the heater is beyond it's life and not repairable, I called AHS to look at it and the heater was repaired and is now working as always. The service was prompt, professional and honest.

2 years ago

Reply from American Home Shield

Hi Richard. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Feb. 16th, 2022

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Verified Customer

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KATHLEEN Z BROWN Kapolei, HI

Response by subcontractors is usually quick but if there's a broken appliance, it seems to take forever to get fixed or replaced. AHS did not stand by me when I had to pay for damage a subcontractor did to my ceiling though they said they fired the company.

2 years ago

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Verified Customer

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Heather McDonald Pittsburgh, PA

They have been wonderful to work with. The contractors that came out to perform the work or excellent, the communication with the representatives was extremely smooth. I couldn't be happier with the service I received..

2 years ago

Reply from American Home Shield

Hi Heather. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Feb. 10th, 2022

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Verified Customer

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April Harrisburg, PA

Very poor communication, blame is put on the contractors when items are late when ordered even though American Home Shield completed the ordering, EXTREMELY difficult to speak to a supervisor and NOT at all helpful when I did, appointments were set up by American Home Shield for contractors to come to my house and I was NEVER informed and the times were during my work hours! I had to make all the phone calls and do all the leg work when a job took WAY longer than it should have due to the wrong parts being ordered and I sat and waited almost 3 weeks for a new hot water heater and was NEVER called once by a customer service rep. With an update!

2 years ago

Reply from American Home Shield

Hi April. Thank you for taking time to let us know about your experience. We do hate to hear that there was an issue with communication and scheduling. I would be happy to speak with you to address this matter further.

Feb. 10th, 2022

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Verified Customer

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TYhornton P Edwards Colora, MD

Had problems with my dishwasher : so I had a AHS schedule a serviceman to my home to investigate. It was determined that it could not be repaired,so I was contacted by AHS to proceed with a replacement. Very happy!

2 years ago

Reply from American Home Shield

Hi Tyhornton. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Feb. 10th, 2022

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Verified Customer

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Walter Pittman Fremont, CA

We can get items that are covered fixed whenever there is a problem. We receive very professional, courteous, friendly, knowledgeable, caring, and quick service from American Home Shield.

2 years ago

Reply from American Home Shield

Hi Walter,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 2nd, 2022

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Verified Customer

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Anthony Santiago Chicago, IL

Bath tub had a stoppage, once I informed AHS they took action and made sure they sent someone out as soon as possible to get the problem solved for me and my family. Very professional.

2 years ago

Reply from American Home Shield

Hi Anthony. Thank you for the 5 star review. We are so glad to hear that the pluming issue was resolved to you satisfaction. We understand how important it is to our members to provide dependable service. Thank you for trusting AHS.

Feb. 1st, 2022

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Verified Customer

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James Perry Savannah, GA

I feel nicely protected. My refrigerator problem was taken care of 100%. I have an oven problem in which AHS offered a fix that would leave us without an oven for weeks or provide us only with about 15% of replacement which left us in somewhat of a bind.

2 years ago

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Verified Customer

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Kathryn Boyd Ocala, FL

I paid my $100. They scheduled my repair. The plumber came, told me I needed a whole new hot water heater and pan. He submitted the information to AHS. I ended up having to scramble to come up with $350 for the installation charge that I wasn't expecting. Loved the plumber and the job he did, for, that AHS approved the new hot water heater. BUT was not happy with the unexpected outlay of $350.

2 years ago

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Verified Customer

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Darrel Smith Boonville, IN

Our heat went out on a Sunday night late and we called and they put in the order right away . The furnace guy called the next day, he called and came around noon and fixed the problem.

2 years ago

Reply from American Home Shield

Hi Darrel. Thank you for such a positive review. It is our goal to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for choosing AHS.

Jan. 25th, 2022

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Verified Customer

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Alison Mayfield Atlanta, GA

My service order was executed in a timely manner. Once it was determined that my appliance needed to be replaced it only took a couple of days and I received my Lowes voucher via email. It was a seamless experience.

2 years ago

Reply from American Home Shield

Hi Alison,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 25th, 2022

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Verified Customer

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Abiodun Alade Bristol, CT

My experience was excellent. The vendors are polite, and they are willing come back if there is need for them to comeback again. Excellent service is received from the vendors sent so far.

2 years ago

Reply from American Home Shield

Hi Abiodun,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 18th, 2022

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Verified Customer

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Leslie owens Jacksonville, FL

I am not very happy. So my first experience was great but after that it was very bad. I had a blockage, called and got quick service no problem. 2 weeks later my dryer stopped so I called and it was going to be 3 weeks before they could send someone to fix it. So I paid out of pocket for the repair. It was only 130.00 so at that point I was still not bothered too much. But then I had a leak on Christmas Day and the nightmare started. My house was flooding due to a blockage I just bought the house and did not know where the shutoff valve was located. Called ahs and got hung up on without speaking to anyone. Finally got connected after trying again but no one came on the line. Could hear kids and yelling but no one spoke to me. Tried again and got someone, explained the situation. They said they would get someone and expedite. They assigned a company that was closed. Now my house is flooding and they want me to wait until the plumbing company opens Monday. So I call around and find an emergency plumber who comes out. And turns off the water and tells me what the problem is. A blocked line. My question is this what am I paying ahs for if I have to find my own service repair service and pay out of pocket for repairs 2 out of 3 times. My house was literally flooding from the blockage and had to hire my own emergency plumber. And I had to hire my own appliance technician.

2 years ago

Reply from American Home Shield

Hi Leslie. Thank you for bringing your concerns to our attention. We do hate to hear that you had to call your own vendors and pay out of pocket for the service. I would be happy to speak with you to address this issue further.

Jan. 12th, 2022

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Verified Customer

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Peter Breimhurst Saint Paul, MN

Great warranty company that actually covers what they say they will cover. I have had appliances serviced through them a few times and they have been easy to work with. The only reason I did not give 5 stars is that they make it very hard to exit the contract.

2 years ago

Reply from American Home Shield

Hi Peter,
I appreciate your feedback regarding your AHS contract and hope you continue to enjoy American Home Shield!

Jan. 20th, 2022

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Verified Customer

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Geraldine Web Thomaston, GA

I feel that services are to slow when there is an issue with an appliance. In my case, I placed a work order on 1/7/22 and an appointment was schedule for the next day. I was excited because my refrigerator was not cooling properly. Services had previously being done and all I thought was great. But that was not the class. At this time, I have not heard from anyone from American Home Shield. y.

2 years ago

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Verified Customer

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Felicia Brown Rockford, IL

I haven't had a problem so far trying to see how long this service call will take to get my fan exhaust repaired at this point it seems to be going okay but haven't got the job repaired yet

2 years ago

Reply from American Home Shield

Hi Felicia. Thank you for taking time to let us know you have not had any problems so far. We appreciate your patience while waiting to have the issue with your fan completed. We want you to know you can count on AHS as your home warranty company.

Jan. 12th, 2022

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Verified Customer

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Cherie Tompkins Bethany, OK

Good response with tech for dryer and plumbing but not pleased at all with call on refrigerator as nothing done by others sides and time lapsed.. told I would have to pay for another call if I wanted to try again to see what could be done.ng issues. Had also a call om

2 years ago

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Verified Customer

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Ronald Lorenz Southlake, TX

My service was not really completed as defect was not repaired, only made to function. Parts where unavailable on my A/C so they wired around the circuit board, disabling part of the system to make the unit work. Not really fixing the root problem. I suppose the service co had to close the ticket as it had already gone on for several months trying to get a part. Why was unit not replaced if parts could not be found to make it fully operational?

2 years ago

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Verified Customer

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Kristine Childers Denton, NE

During the coldest part of winter so far my heat went out on a Sunday, also on the week of Christmas. I sent in a service request and they said someone would contact me the next day. A company came out the next day and they said they didn't work on my type of furnace (modular home?). So on Tuesday another company came out and reported to me they had to order the part. Part was ordered and installed 2 days before Christmas. I had borrowed 4 space heaters from different family & friends to try and keep warm & pipes from freezing.

2 years ago

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Verified Customer

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Marla Marshall, MI

My furnace went out recently. A repairman was here within 24 hours and had the furnace fixed before he left. The temperatures in my area were really cold, and I appreciated that he made my service call a priority.

2 years ago

Reply from American Home Shield

Hi Marla. Thank you for letting us know about your experience. It is great to know the issue with your furnace was resolved so quickly and efficiently. We look forward to taking care of your future repair needs as well.

Jan. 12th, 2022

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Verified Customer

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Chad St. Aubin Littleton, CO

My whole family has American Home Shield. We are all starting to notice the customer service is declining. People don't do what they say they will and it must followed up by repeated phone calls. I had a broken dryer for almost two weeks and they even escalated it. Lastly, they have insulated the supervisors very very well. There is no way to to talk to a supervisor when you call in according to the call takers.

2 years ago

Reply from American Home Shield

Hi Chad,
I hate to hear about the delay in service to have the dryer repaired through AHS. I would be glad to speak with you to reach a resolution.

Jan. 7th, 2022

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Verified Customer

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Michael Lovato Colorado Springs, CO

American Home Shield is great, but we are having issues with the repair company coming back out because the repairs were not done correctly. I have left 2 messages and have called three times with no response.

2 years ago

Reply from American Home Shield

Hi Michael. Thank you for taking time to let us know that you have been pleased with AHS. We are here to address your concerns. I would be happy to speak with you further regarding this matter.

Dec. 31st, 2021

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Verified Customer

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Ellen Austin Rockford, IL

AHS overall has been very hood. In one instance the local business would not return calls about a replacement of an air conditioner. After five unsuccessful callsi vontacyed my realtor who ultimately contacted AHS - who had the problem solved almost immefiately.

2 years ago

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Verified Customer

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Janet Mission Viejo, CA

We have been with them for many years and have always received prompt and expert service. They are always responsive to any complaints and work to correct any problems with vendors or scheduling.

2 years ago

Reply from American Home Shield

Hi Janet,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Gregory Keller North Las Vegas, NV

So far, they responded quickly with a knowledgeable technician who solved my problem. My only concern is , will they replace my quality appliances or fixtures with "Cheap Crap"? That is a concern!

2 years ago

Reply from American Home Shield

Hi Gregory,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Connie Cronin Nixa, MO

A service person contacted me on the same day that I made the request. They conducted service later the same day - including a round trip to a parts store in and adjacent city.

2 years ago

Reply from American Home Shield

Hi Connie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 21st, 2021

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Verified Customer

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Cherie Newell McKinleyville, CA

We received fast, excellent service right before after all of the outlets in our kitchen were tripped off due to starting an appliance. I submitted a request and, within two days, the repairs were completed.

2 years ago

Reply from American Home Shield

Hi Cherie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Mark Edmonds Hinesville, GA

Recent sign up had a stove problem which was resolved quickly and efficiently. No stress, no confusing or misleading info just straight talk to the point customer service. Refreshing experience. Thank you.

2 years ago

Reply from American Home Shield

Hi Mark,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Eloise Chocalas Seffner, FL

I have had AHS on 5 homes. While this was the only time that I have had to "use" them, the response was quick and the problem addressed. I appreciate being able to give feedback on the service and technicians.

2 years ago

Reply from American Home Shield

Hi Eloise,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Rick Blough Sierra Vista, AZ

As posted in a previous survey, I am very pleased with American Home Shield and the quality of service they provide through third party services. My wife and I have not had a bad experience yet.

2 years ago

Reply from American Home Shield

Hi Rick,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 21st, 2021

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Verified Customer

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Lisa Walker Oak Forest, IL

I have an issue twice where I needed to call AHS. Customer Service Representatives we're very tentative to my issues and went above and beyond to help find someone to repair the issue right away.

2 years ago

Reply from American Home Shield

Hi Lisa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Keykavous Parang Irvine, CA

Some technicians are good. However, we called for cleaning the duct for the dry cleaner and the technicians asked us to pay more than $75 and then cancel the order with American Home Shield and pay them directly for doing additional service.

2 years ago

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Verified Customer

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Denise Wayand Bethel Park, PA

I have been trying to get my new replacement dishwasher for over 2 weeks. It was delivered to a 3rd party contractor that no one can get hold of and they have very BAD reviews on social media. Additionally when my stove was repaired before Thanksgiving, that contractor scratched my wooden floor. I contacted the warranty company and they said they were going to reach out to the contractor and get back to me. I have not heard anything. Lastly I signed up for a furnace check and 3 weeks later it was cancelled because they were unable to find anyone to perform the "check-up" in my area.

2 years ago

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