American Home Shield: Read 34,902 User Reviews From Real Homeowners

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talona olson Lufkin, TX

so far all my repairs have been taken care of without any issues, except for my dryer. the repair company would not replace the part that they, themselves damaged. said AHS would not pay for the part. I told him it was not making that noise until he worked on it. still makes that noise!

4 years ago

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Verified Customer

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Angela Chaney Belleville, IL

The is is extremely user friendly, soon after I hit submit shortly later I received a call set up an appt within 48 hours. The technician was friendly, knowledgeable resided the issue

4 years ago

Reply from American Home Shield

Good morning Angela,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 23rd, 2021

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Carl Oxnard, CA

The home warranty business is a terrible industry, but I found AHS covers several more things than other companies. Customer support could be better. They promise to call you back and don't follow through. I had to keep calling about my service request to fix a toilet. The tech came and stayed 3 minutes. I kept calling AHS asking if my toilet will get fixed or not. They kept saying they're waiting on info from the vendor, we'll call you back, never did, then they canceled the service order and I didn't even know until I called them a week later. They said we'll see what else we can do. Then it all started over again with the same conversations! You could've just said no at first, nothing we can do, instead of taking me around for a month. Now 6 weeks later, I still don't have my toilet repaired. AHS said no because a bolt was missing. The bolt was simply down in the hole. It was corroded and had broken off. But they wouldn't cover the repair. Wasted $100. I found a youtube video to fix it, me and my son are doing it. New flange, new bolts, new wax ring, all for $25. I'm not sure if I really need a monthly AHS contract.

4 years ago

Reply from American Home Shield

Hi Carl,
I hate to hear about your less than satisfactory service experience to have the toilet repaired. I would be glad to speak with you to get the issues resolved.

Jun. 22nd, 2021

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Carolyn Triplett Rowlett, TX

Home Sheild does not alway contract the best and companies. I was referred to a plumbing company that wrote up false information regarding a repair, then the guy called AHS, provided the incorrect information to make sure I had to pay out of pocket, then offered me a deal to fully repair with a 5% discount that would have been what AHS would have covered. I contacted another Plumming company, they Diagnosed the issue properly add the cost of repair ended costing a fourth of the cost to repair the issue. I reported it to AHS and it didn't even matter.

4 years ago

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Millton S. Correia San Antonio, TX

We have used our home warranty many times. It has been good most of the time, but recently we have had issues with using the cash out option to purchase a ceiling fan that needs to be replaced. My wife and I have called 4 times in 2 weeks and have seen no progress. Also, when asking to escalate and speak with a supervisor, I received heavy resistance from the on phone AHS operator/technician and was told a supervisor would call me back. I have not yet received a call back.

4 years ago

Reply from American Home Shield

Hi Millton,
Thank you for bringing the ceiling fan repairs to our attention. I would be glad to speak with you to discuss a resolution.

Jun. 18th, 2021

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BB Bandy, VA

On occasion it is difficult to understand the agent taking the information on my issue, and my issue does not get relayed correctly and it does cause delays in getting the work done. I know I can input my issue via the website, but I prefer human interaction. Ultimately my issues were fixed and I am a satisfied customer.

4 years ago

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Verified Customer

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Tina Duggins Fayetteville, NC

American Home Shield is an awesome resource. They are a little slow moving, but they always come through to support the customer by standing by their word. "If they cannot fix it, they will replace it."

4 years ago

Reply from American Home Shield

Hi Tina,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 15th, 2021

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Verified Customer

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Bev Kaneohe, HI

I had a problem with my garage opener. I made a phone to American Home Shield - within a county days a company came to the house and resolved the problem to my my satisfaction.

4 years ago

Reply from American Home Shield

Hi Bev,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2021

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John Myers Wenatchee, WA

Biggest complaint is that AHS does not provide you with a list of possible providers each time you need service from which you can select one. Often the provider they assign is one you don't like because of previous bad experience. Also, AHS is becoming more and more expensive in their annual premium for what little they are used. Maybe they should base their premium on a person's usage from year to year to make it more economical.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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Pamela Martinez Pewee Valley, KY

Rated 4 as I was told that had I not bought my own replacement faucet that I would been given a builder grade when the one that needed replacing was NOT builder grade and that troubles me..it should be similar to what I had in.

4 years ago

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Sharona R Rice Tulsa, OK

After talking with other buyers, it seems it's hard to get things approved. I had a hard time understanding a lot of the reps I talked to as well and couldn't give me clear answers. I had a call back from one saying she had options to discuss. When I called back the new repnon the phone had no info on this and so was not given any options. I had a simple faucet change. I have an older home. It was an original faucet. Since it was quoted as damaged it was not replaced by your company and had to pay out of pocket. Even the company that I ended up working with had negative things to say about this warranty company and gave me some new companies to try. I still don't understand how a faucet can be denied. If you need a faucet fixed it is going to be from wear and tear.

4 years ago

Reply from American Home Shield

Good afternoon Sharona,
I hate to hear about the ongoing issues that have been experienced to have the faucet and other plumbing items repaired. I would be glad to speak with you to discuss possible resolutions.

Jun. 15th, 2021

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Verified Customer

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George Untal Vallejo, CA

Prompt call back to set an appointment; arrived within scheduled appointment window; quickly diagnosed the problem and fixed it! Mike was polite and very professional in dealing with us.

4 years ago

Reply from American Home Shield

Hi George,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2021

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Verified Customer

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Elvert Osbron Sterling Heights, MI

Not getting any response from AHS when service pro's do not fix problems. AHS has charged me for unfixed problems. Also, I have had to get my own repairman to fix issues and AHS does not even reply back too me. I have called, left messages & sent e-mails. I've had AHS for more than 2 decades, and up to 2018 I was completely satisfied. Now not so much. Wonder what has changed?

4 years ago

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Verified Customer

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Amber Estrada Goose Creek, SC

Helpful and will try to cover issues that arise with your home, but you have to do your research about what exactly is covered to avoid confusion when asking for help, as the operator may be confused. Additionally, being charged 100 for each repair visit can be a bit much.

4 years ago

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Verified Customer

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Natasha Mingo Los Angeles, CA

I’m glad to have the protection but very time I have an issue it seems it is never covered by the warranty. So I’ve had to pay out of pocket each time. There is always some explanation about modifications which makes no sense because any house you buy unless new will have modifications at the time of purchase because of upgrades. It’s just really frustrating.

4 years ago

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Verified Customer

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Terry Reid Cleburne, TX

I have used AHS for over 15 years. They are prompt, and send good people, usually, to repair items. I have learned that the small repairs are handled really well & are the reason I have a home warranty. Do not expect them to replace large items. That won’t happen, in my experience.

4 years ago

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Patricia Shoemake Amarillo, TX

Frustration with return phone calls to advise me what American Home Shield will do and how they will proceed with repairs or replacement. It was one week between the time the service man came and assessed the problem until I finally received a call from AHS with their options. I chose the payout rather than wait 6 weeks for parts to arrive; it has been another week, and I still haven't received the funds promised me for my washing machine.

4 years ago

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Michelle Scott Mount Dora, FL

Vendors do not operate locally and subsequently do not make the service calls until 4-5 days after the initial call for a needed repair. I am assuming that there are no vendors in my county so AHS must rely on vendors that are miles away. Sadly, AHS clerks are clueless to vendors accepting jobs but are quite a distance from the “job” resulting in a several day delay in showing up for the request.

4 years ago

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Verified Customer

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James C Starnes Riverview, FL

So far, so good. Every problem has been addressed with prompt courtesy. However, some of there contractors leave a little to be desired as far as being able to reach them with ease, but the help department is always really available to assist with contacting contractor when you cannot reach them.

4 years ago

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Verified Customer

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R.S. Burget Weslaco, TX

The speed of service and using responsible and reliable contractors to do the work. I have been very pleased with all of the people that have repaired and or replaced my appliances with Home Shield.

4 years ago

Reply from American Home Shield

Hi R.S.,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 8th, 2021

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Jason Thatcher Saint Cloud, FL

Coverage has been excellent so far. Repairs have been acceptable. I'm very happy with the cost vs coverage. The ROI is great. Some vendor work coordination has been rough, only gripe

4 years ago

Reply from American Home Shield

Good afternoon Jaosn,
thank you so much for taking the time to provide feedback about the vendors that have serviced you. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 8th, 2021

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george s hines Cary, NC

when doing measurement on appliances on things need to have appliances people do measurements. I have a stove that is 1and half inches to large to go into wall. I now have to pay someone to come in and do carpentry work and then have it put stove in!!

4 years ago

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Verified Customer

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Melanie VanDine San Antonio, TX

Everyone that I have spoken with at American Home Shield has been very polite and helpful. They have answered all my questions, explained everything and when took the time to look into things when asked. Awesome staff!

4 years ago

Reply from American Home Shield

Hi Melanie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 7th, 2021

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Verified Customer

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Rachel Parrish Liberty Hill, TX

I was without AC for over 6 weeks, they kept sending the same company out that never could figure out what was wrong. We requested a different service company but was told that he was our only option. It took me filing a complaint with the BBB to finally get them to agree to send someone else out who was able to fix the simple issue in minutes.

4 years ago

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Verified Customer

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Shanna Burnett Chester, VA

Service has been impeccable. My claim was put in right away and the contractor contacted me within minutes and had my issue fixed the next day before I even had my 1st cup of coffee!!!

4 years ago

Reply from American Home Shield

Shanna, thank you so much for the positive review on your AHS service repair. We are so excited that your repair issue was resolved so promptly. Your feedback makes us want to work even harder to provide you with exceptional service for your future repair needs.

Jun. 2nd, 2021

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Verified Customer

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Cathy Guthrie San Rafael, CA

My furnace had a brocken valve that was discontinued. First my clain was denied. I got a second opinopn and was approved by AHS. I must pay for needed upgrades, but I am gratful they are helping my with a new unit.

4 years ago

Reply from American Home Shield

Hi Cathy, thank you for taking time to let us know about your repair experience. We are very glad to hear you were able to get a second opinion to cover for the replacement of your furnace. We hope that you will be able to continue to use and enjoy the coverage provided by your AHS warranty.

Jun. 2nd, 2021

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Verified Customer

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Diana Unaite Las Vegas, NV

So far they have been very helpful and have responded quickly whenever I use them. Being a first time home owner this has helped me out more than I can say and I appreciate it.

4 years ago

Reply from American Home Shield

Hi Diana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Timothy A Pollard Austin, TX

1st time to use the warranty and communication between my self and the contractor was excellent. Service was very good and the install was done in a courteous and professional matter.

4 years ago

Reply from American Home Shield

Hi Timothy,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 4th, 2021

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John Schumacher Lake Zurich, IL

If they covered my above ground 24' diameter pool & above ground hot tub as well as, not waiting till something breaks COMPLETELY down before replacing it. Even if you raise the premium. I would have paid. Then I would give 5 stars. Otherwise, be content with 4. Just my 2 cents.

4 years ago

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Verified Customer

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Tammy C. Charleston, SC

Everyone I speak with is incredibly helpful, understands my reason for calling, and accurately fulfill my request. And I got a new washing machine for the price of a service call! So happy!

4 years ago

Reply from American Home Shield

Hi Tammy,

Thank you for providing us with feedback about your AHS experience and the washer machine replacement. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Pat Hicken Salt Lake City, UT

Darren the plumber came the next day and did what appears quality work. American home shield recommended Quick dry for clean up. She never gave me a quote and put me off until Monday on Friday. I called to get the quote and never heard back from her. I was totally snubbed.

4 years ago

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Verified Customer

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Seth Martinsburg, WV

The claims process has been fast, easy, and efficient for both items I had issues with. Also, the vendors they dispatched were top notch, and equally as fast, friendly, and efficient.

4 years ago

Reply from American Home Shield

Hi Seth,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 4th, 2021

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Melody Waller Cordova, TN

I only gave a 4 because I had made a request for an AC issue and never heard from the contractor to fix it and cancelled the request.Then the problem started again and I made another request and still had to call but then did show up and fixed the problem.

4 years ago

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Lorenzo Davis Lancaster, TX

Today I’m not to happy because of plumbing contractor . I asked him why my toilet flushes so slow and he told me I needed a completely new toilet bowl! When I googled the slow flushing problem I found out I need a new Flushing valve and drain flap because the bowl is not filling up with enough water to force a good flush. So my toilet is still backing up

4 years ago

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Verified Customer

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KMB Fresno, CA

Generally AHS has been reliable; it's been 10 years this August. HOWEVER, sometimes the assigned labor contractor was a sub-standard business. Difficult to contact, schedule, sent junior technicians who made mistakes, hard to reschedule, very frustrating. took forever to resolve

4 years ago

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Ana Gamez Portland, OR

For the most part they have been amazing. I was not happy about scheduling my routine ac through them. When the ac repair person found an issue I had to call in a service request and pay another fee. Seems like I should have just called in a repair instead of paying twice.

4 years ago

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Griselda Mendez Bakersfield, CA

There is not a number where you can call to talk to a Supervisor if needed. They only have representatives outside of the country and aren't able to transfer the call to a supervisor. You either speak to a representative outside of the country or you speak to someone in states that only can speak to you about joining American Home Shield or billing questions but not help you if have a problem with your account.

4 years ago

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Verified Customer

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Ellis Rankin Olive Branch, MS

I used the service in was pleased. We had a very noise fan in the exhaust system for the roof my wife was having a hard time dealing with it, so they sent a company out in they fixed it. In now I have a happy wife.

4 years ago

Reply from American Home Shield

Hi Ellis,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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Sheila Eberlin Wiggins, MS

The second time I called with an issue on my dryer, the response time was excellent. My first time trying to use their service was in the first year of having my contract. I was having issues with my septic tank, but they were unable to find someone to service it. I called the company that put in our septic and had the issue fixed ourselves.

4 years ago

Reply from American Home Shield

Hi Sheila,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2021

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Verified Customer

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Neelam Verma Troy, MI

Very good customer service by call center and that is the only good thing I am giving stars for. There is no communication coming from company beyond call center employee, no follow up, no connection with actual people making decision regarding the service and no communication coming from company on why the decision was made. Poor call center people try to do their best to explain but they have their hands tied and can't really help beyond certain point.

4 years ago

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Verified Customer

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Stephanie Martinez Lincoln, NE

Resolution of problems quickly and for an affordable amount of money. Their coverage is more than adequate for the amount you are charged monthly and at time of service request.

4 years ago

Reply from American Home Shield

Hi Stephanie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Karen E. Hammersley Virginia Beach, VA

They are easy to get in touch with. They send really good repair people to do the job. I have had a dish disposal replaced and an AC checkup and both technicians were stellar!

4 years ago

Reply from American Home Shield

Hi Karen,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Anton Davis Leonardtown, MD

A erican Home Shield is a good home warranty company. I've used them with my other two homes. However, this time I had trouble with a particular company. It almost a month to get may oven range repaired and that's unacceptable.

4 years ago

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Verified Customer

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Beryl Belcher Philadelphia, PA

Good service, timely and efficient! Available to hear your concerns and acts quickly on them. They make it easy to file your complaint. And give you all the info to connect to your service provider.

4 years ago

Reply from American Home Shield

Hi Beryl,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Sandy S. Brooklyn, MD

The service is impeccable. The service representatives are professional and knowledgeable. The wait time for a service call is short and the contractors assigned to the job are great.

4 years ago

Reply from American Home Shield

Hi Sandy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Julie Renton, WA

Unless their policies change I have had very good luck with them. I have had a couple of little hiccups in dealing with them but for the most part I can't complain. I recommend them to family and friends.

4 years ago

Reply from American Home Shield

Hi Julie,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

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Verified Customer

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Godwin Killeen, TX

AHS is very reliable and up to date company, used them for years and I'm satisfied with service, only reason for 4 stars and not 5 is because sometimes answering service is not the up to standard and prices are higher than other similar companies but reasonable

4 years ago

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George North Hills, CA

For companies like this they are only as good as the companies they send out. It would be nice if you can chose which company gets assigned becuase some can be better than others. They dont let you chose which company you get.

4 years ago

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Verified Customer

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Jairo Castillo Lynwood, CA

Right after the waiting period, issues occurred with my appliances, Home Shield was there for me, they expedite my services request, as American I don't have enough words to to show my sincere appreciation.

4 years ago

Reply from American Home Shield

Hi Jairo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2021

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Verified Customer

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Linda F Courtright Independence, MO

I just think of the money they have saved me over the years regarding appliances, A/C and so on. Seriously it is a no brainer. It's certainly a peace of mind knowing if something breaks down we have help !!!!

4 years ago

Reply from American Home Shield

Hi Linda,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

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