American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Machell A Grant Hilmar, CA

they always send the best people for the task at hand. they follow up with a phone call when the service is completed. they are speedy at getting back to you when you request a service and I appriciate this

5 years ago

Reply from American Home Shield

Hi Machell,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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Tamara Kyriakoulis Interlachen, FL

My central air went out, I contacted American Home shield, and they had a technician out to my home the next day, the technician was very knowledgeable and repaired it within 1 hour

5 years ago

Reply from American Home Shield

Hi Tamara,
We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

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Verified Customer

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Michele Luna North Port, FL

Very nice and pleasant staff . If I have issues they’re here in a timely fashion and always call me back too see if everything is to my liking and satisfaction. I’m happy to have chosen this company.

5 years ago

Reply from American Home Shield

Hi Michele,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Teri Drapeau Washoe Valley, NV

I have gone with 3 warranty companies (Sears then Liberty Mutual who were both such a hassel to deal with at times I came out of my own pocket) AHS is how all warranty companies should treat their customers

5 years ago

Reply from American Home Shield

Hi Teri,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2021

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Verified Customer

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Kimberly M. Lawrence Memphis, TN

I have been with American Home Shield since I purchased my home. They have always provided the best service ever. They are professional, friendly and they try their best to make sure their customers are happy.

5 years ago

Reply from American Home Shield

Hi Kimberly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Verified Customer

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Orlando Sanford, FL

At times, they’ve prompt with repair responses, for ex this past three months 2 out of three repairs were fast enough for me not to suffer from the damage utility, the other I had to stay without water supply in the entire household because of an incompetent representative that was supposed to put the claim urgent and did not do so.

5 years ago

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Verified Customer

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Joanne Przybylski Hoschton, GA

We have had two items that needed to be fixed and they were on got them fixed right away. We weren't happy with the first hvac company so they sent another company out and they fixed the problem.

5 years ago

Reply from American Home Shield

Hi Joanne,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Christine Ritchie Tucson, AZ

When service is needed they are quick and efficient with excellent servicemen. The only problem I ever had was trying to get a hold of someone by phone at the company itself.

5 years ago

Reply from American Home Shield

Hi Christine,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

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Verified Customer

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Derrick Webster South Holland, IL

I give them this rating because of their professionalism, reliability, timely response, the team of problem solving professionals that honestly excess the problem and resolve the problems!!

5 years ago

Reply from American Home Shield

Hi Derrick,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

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Verified Customer

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Kari Mellenkamp Chesapeake, VA

Great service. Quick response to online service request. They allow you to put cost of repair towards a new unit if you want to. Only negative is wait time if you actually need to speak to someone, but it is rare that I have a need to.

5 years ago

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Verified Customer

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Leigh Penny Silver Spring, MD

AHS has been responsive to my requests for service in a timely manner for many years. When contacted my concern or issue is taken care of right away. I appreciate this type of customer service very much!

5 years ago

Reply from American Home Shield

Hi Leigh,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

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Verified Customer

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Laura Cordova, TN

I've been a customer since 1996 and I can truly say that I've gotten my money's worth from American Home Shield. Every time I needed them, I was always pleased with the results.

5 years ago

Reply from American Home Shield

Hi Laura,
thank you so much for taking the time to provide feedback. Your patronage is more than appreciated. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2021

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Verified Customer

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Laurel Lawrence Oregon City, OR

The service is good. It's equal to that of a previous home warranty company I used for a prior new home. The only issue I have is that I have to constantly follow up and chase some of the contractors who get assigned. I still have no resolution to an electrical issue and a broken ceiling fan.

5 years ago

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Verified Customer

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Pat Orlando, FL

Warranty came with purchase of home. I got emails from AHS when my renewal was coming due with a cost close to what I had. When I called to renew the rep said that my renewal cost was over $200 more that the email was for new customers they would not honor the price in the email they kept sending me. So I told them I would go elsewhere I wasn't interested in plan at the new higher price. I got another email 2 days later site offering me the lower cost saying it would not start for 30 days from date of application so I filled it out showing the lower price and got an email confirming the application later that showed the higher price which I didn't fill out would be charged. So I'll have to call and cancel again

5 years ago

Reply from American Home Shield

Hi Pat,
Thank you for bringing your most recent issues to our attention. I would be glad to speak with you to get the issues resolved.

May. 11th, 2021

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Verified Customer

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Amanda Mahoney Wilmington, DE

Phone customer service is polite, but mechanical and disingenuous in tone & somewhat patronizing. I want to feel like I'm talking to an American, not someone overseas who seems disconnected to my concerns. I also had an issue with getting a contractor. It worked out, but it should not have required me calling a service provider or me getting an email telling me to contact the one that was initially referred.

5 years ago

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Verified Customer

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Kathleen Turner Las Vegas, NV

They came out right away... returned 3 times to check problem... The tech Matt was on time and knew exactly what he was doing. Problem may still exist but it has been cold so we haven't had AC on.

5 years ago

Reply from American Home Shield

Hi Kathleen,
I appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

May. 5th, 2021

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Verified Customer

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Mack J Julien Killeen, TX

I am very pleased with American Home Shield, after being with them for over 15 years, I have never had any problems with them or the vendors that are assigned to service my home!

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mack,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 5th, 2021

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Verified Customer

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P. Gordon Manteca, CA

It would be 5 star if they had a central scheduling system. Waiting for individual services to get back to you is not good. The services from these individual companies has always been more than satisfactory. AHS as a provider is lacking the customer service touch.

5 years ago

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Verified Customer

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Margaret Laskey Lynchburg, VA

I have had a contract with AHS for several years. They have provided above average services. My biggest critique is at times they don't always have the top contractors. I don't necessarily blame the company as you have to have the people willing to provide qualified services.

5 years ago

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Verified Customer

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Morgan Baskerville Meriden, CT

The technicians are always professional, friendly, and on time. I appreciate when they call, introduce themselves and set up a good time to come by. It's easy and fast service!

5 years ago

Reply from American Home Shield

Hi Morgan,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the technicians we provide!

May. 4th, 2021

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Verified Customer

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Teresa Brower Boerne, TX

I find it very challenging to talk to someone about the breakdown or warranty work needed. The individual that answers the calls are not aware of the situation and it requires excessive hold times, multiple phone calls and transfers to be able to discuss the work order/dispatch item. Each repair has had modification charges which should not apply. For instance replacing an old outdate hose should not be called a modification. (verified by a plumber its a requirement to be replaced) when you replace a water heater. My water heater was covered to be replaced under the warranty, in order to make money the plumbing company added what they called code requirements modifications. Basically charging me for the installation. they knew nothing about the county ordinances and well requirements. Its become very frustrating with the plumbers they contract with.

5 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for bringing this to our attention. I hate to hear about the water heater issues and modification cost. I would be glad to speak with you.

May. 14th, 2021

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Verified Customer

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Holly Oconnor Chagrin Falls, OH

At times it has become difficult to get though to someone and difficult to communicate. The process of replacing a broken item is not always convenient. Often a long wait time to repair an item or they offer to give a lesser amount than the value of the applicable to replace. The overall service may be worthy the hassle but we are often tempted to cancel.

5 years ago

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Verified Customer

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Cheryl Chance Houston, TX

The serviceman deliver the promised service in a consistent and accurate manner. Assurance - the knowledge level and politeness of the employees and to what extend they create trust and confidence.

5 years ago

Reply from American Home Shield

Hi Cheryl,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 22nd, 2021

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Verified Customer

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Dawn Kapolei, HI

They are on top of things. As soon as I call for a repair they let me know right away who will be contacting me. With in hours a repair person calls and sets up an appointment. It’s great!!

5 years ago

Reply from American Home Shield

Hi Dawn,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Rojean Landwehr Verdigris, OK

Easy to contact, easy to submit payment arrangements, always have professional and capable service companies and people at the time we have needs depending on the urgency of our problems!

5 years ago

Reply from American Home Shield

Hi Rojean,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2021

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Verified Customer

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Lori A Pedrini Myrtle Beach, SC

The Best Service and Value. Have used other Company due to home purchase and were very unsatisfied!! Have always used AHS in the past and as soon as our contract was over with the other Company we went back to AHS.

5 years ago

Reply from American Home Shield

Hi Lori,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

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Verified Customer

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Marianne Scott Barto, PA

American Home Shield has changed many of the allowable fixes to not allowable over the years. They charge $125.00 for the service call which is higher than most service companies. They will order a part that can take weeks on a 35 year old appliance rather than replace (whats the chances this appliance is going to have another problem). And if it does there goes another $125.00. And it takes forever to get someone on the phone. They say COVID; I say an excuse to take much needed people off the payroll.

5 years ago

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Verified Customer

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Kelly Pack Savannah, GA

So far we are 1 for 5 in repairs being done correctly. They had to send two different companies to repair our dishwasher, which turns out was only because the first company didn't bother to run the reset code on the dishwasher so the heating element would come back on. The fridge repair people have just been ridiculous. First it took 3 weeks for 1 part to come in, then they couldn't figure out why after the part was replaced that the water and ice machine were still not working so they had to send a "senior" technician out, who determined the line was frozen, so now the water dispenser works but the ice maker still does not! He didn't even bother to check to see if the ice maker was working before he left. Now I have to put in ANOTHER service request (they have already been out 4 times, this will be the 5th). Overall, clearly service has been pretty terrible.

5 years ago

Reply from American Home Shield

Hi Kelly,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to reach a resolution for the refrigerator.

Apr. 30th, 2021

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Verified Customer

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Peter Wesner Aransas Pass, TX

They are the best! Very attentive to my phone calls and concerns. I receive repair man out here immediately and if it had to be repaired or replaced it was taken care of! I would highly recommend them to everyone!

5 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Apr. 9th, 2021

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Verified Customer

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Erika Gomez McAllen, TX

They have great coverage and great customer service. Service calls can be scheduled online and contact information is provided to keep in contact with the local service company.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed.

Apr. 8th, 2021

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Verified Customer

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Dennis Overton Pinellas Park, FL

Pro appliance was assigned as my appliance repair for my dryer... Pro Appliance insists on virtual diagnostics. Hate that. They guess at the repair needed which took a couple days. Then they order a part which takes 8-10 days. They’re supposed to come out with the part tomorrow. I’m expecting their diagnosis to be wrong and they’ll need to order additional parts taking more days. Crappy way to diagnose and repair which puts the customers out of service way too long.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Verified Customer

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Deborah Marinoni Tulsa, OK

We are not mechanically inclined. Having access to one call and done is exactly what I want. They arrange for reputable service for each project. Problem resolution in one step!!

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 8th, 2021

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Verified Customer

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Cara Marcella San Antonio, TX

They were quick and efficient. He explained everything to me, no matter how simple it seemed. He even responded when I called back a little later that same day to double check something.

5 years ago

Reply from American Home Shield

Hi Cara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2021

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Verified Customer

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Natasha Dallas Westland, MI

My first experience was great from the initial phone call to get a quote. I also didn’t have any issues with my first service call and the gentleman that serviced my issues was very professional and polite.

5 years ago

Reply from American Home Shield

Hi Natasha,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2021

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Verified Customer

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Lisa Crofton Suffolk, VA

While they have responded to prior service requests with satisfaction, I recently requested the repair of my garage door opener. After paying a service fee for the repairman to come to the home in addition to the yearly contract fee, I was told they didn't cover the repair. I requested to speak with a supervisor twice, but never received a call back.

5 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for sharing your feedback about your most recent AHS experience and the non covered repair. I would be glad to speak with you about your experience.

Apr. 20th, 2021

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Verified Customer

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Dana Hancock Lebanon, TN

When I first had the service, the website didn’t work to request service and I held for over 30 minutes online 2x and gave up. I’m not pleased with my current service request. The provider did not show 2 times in a row amd I waited almost 4 hours each time. I requested a different provider and was told I had to let them try again! I think that is crazy when I have wasted 8 hours editing for them.

5 years ago

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Verified Customer

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George McDonough, GA

The question I had they answered with no problem at all I recommended them to my family and friends all the time they've saved me tons of dollars and I appreciate there services.

5 years ago

Reply from American Home Shield

Hi George,
Thank you for sharing your feedback with AHS about your most recent customer service experience.

Apr. 13th, 2021

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Verified Customer

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Lynda Price Pleasant Grove, AL

Whenever I have had a issue with my home they are prompt in assigning someone to come out. Whenever the individuals come out they are professional and get the job done. I am happy with the services that I receive from them.

5 years ago

Reply from American Home Shield

Hi Lynda,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2021

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Verified Customer

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Harriette Brinson Jacksonville, FL

AHS always do their best to satisfy their customer with good companies. I had a very bad experience with Total Air Care and AHS started sending a very reliable Service company to repair my unit.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 1st, 2021

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Verified Customer

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Cynthia Brooks El Paso, TX

The technician was very professional, knowledgeable and courteous. Asking if we had any questions that needed to be addressed before he left. Very happy with the service, fixed and working great! Thank you!

5 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 1st, 2021

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Verified Customer

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Vicki McCarthy Fort Worth, TX

We have had American Home Shield for almost two decades now. AHS has always been there for us if we needed an appliance or maintenance on an electrical, Hvac or plumbing problem.

5 years ago

Reply from American Home Shield

Thanks for your loyalty. It's been our pleasure assisting you and we look forward to our continued business together.

Apr. 1st, 2021

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Verified Customer

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Mr. B Fayetteville, AR

I was originally skeptical of AHS, but I have used my policy twice; once on a plumbing problem and once for an appliance replacement. I am glad to report that both issues were handled satisfactorily.

5 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 1st, 2021

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Verified Customer

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PG Jackson, NJ

As a first time client with AHS, there is nothing worthy to rave about on my experience on work service. I'm already looking into other warranty companies that can fill in that gap. AHS needs to focus on their contractors within in-network. AHS tend to hire ANY CONTRACTORS within their companies budget - which leads to unsatisfactory customers feedback. AHS should read their contractors reviews and work status on how well they solve issues. You're one of the lucky ones if you get a real professional show up at your door to do the job and get the job done efficiently without the runarounds. I'm currently still under authorization for my water heater to be evaluated (took 3 different contractors to come to the house for comparisons just to take a picture). Next week would be a month with this mess and nothing has been resolved. Service request payment gone to waste.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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John Great Falls, MT

Amazing and easy to work with. My heat quit in -40° F weather. They helped me get same day service and the company they contracted with amazed me with the service they provided

5 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Apr. 2nd, 2021

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Verified Customer

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Dennis Klinge Des Moines, IA

Very prompt polite and professional. Service and repairs were conducted in a very timely manner. They were experienced and professional, explained all steps of the repair process very thoroughly.

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 2nd, 2021

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Verified Customer

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Graden & Barbara Okes Henrico, NC

Always supportive. Even when appliance is declared "no longer fixable". AHS helps you thru the alternatives. Have not been disappointed in all the years we have been with them -about 20 years now..

5 years ago

Reply from American Home Shield

Thanks for your loyalty!!

Apr. 5th, 2021

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Verified Customer

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Kari Gregory, MI

It took over six weeks to get our fridge replaced. We called everyday and got no where. Finally after the second visit from the repairman he finally called them while he was at our home to let him no that the part for our fridge was unavailable. But they new this after two weeks after the first visit. After the last visit from the contractor AHS did finally approve a replacement and we recieved a check for our fridge to be replaced but we had to go purchase a new fridge and send them proof of the new fridge. That part of the warranty was awful because if you don’t have three thousand dollars to purchase a new fridge then your screwed. Fortunately we had the money to do this. Once we sent them the receipt that we purchased a new fridge they finally sent us our check for the replacement but that took another two weeks. I do hope in the future if we ever need help from AHS that we don’t go through the nightmare that we went through with this one.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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J. Burgess Suffolk, VA

Customer service needs a lot of improvement. They don't call you. My experience shows that I have to do all the follow-up calling. No one reaches out to keep you abreast as to developments with your service call. When I call, the customer service rep wants to apologize. Well, apologizing isn't good customer service. Being proactive with effective communication is far better than a weak apology that doesn't change or improve the problematic situation. No discounts are offered, but delays mount. I've been dealing with getting the same problem resolved for over four months.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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G. Henderson Winchester, VA

When I call, they are quick with giving me the name and number of the company that will be servicing a particular appliance. I have been pleased with the service companies that they have on their list.

5 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are glad to hear you were satisfied with the vendors we sent out.

Mar. 29th, 2021

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Verified Customer

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Aziz K Lawrenceville, GA

They do what the promise to do, I do not have to worry about anything! I have used them 2x this past year, and the communication, turnaround time, and quality of work has been amazing!

5 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 29th, 2021

American Home Shield Reviews