American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Ann Page Brandon, FL

Vary accommodating but the problem was not resolved.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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Ken Jones Minooka, IL

My lack of service was not addressed. That's why

1 year ago

Reply from American Home Shield

Hi Ken, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 1st, 2023

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Raven Calhoun

They denied my claim even though they promise to replace if they can't repair well they didn't

1 year ago

Reply from American Home Shield

Hi Raven, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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Mohammad Wasim Khan San Marcos, CA

no follow-ups , difficult to get hold of contractors, still work order is open no one has helped

1 year ago

Reply from American Home Shield

Hi Mohammad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Jerry Byers TX

You have to threaten them to get anything covered. The stress just isn't worth the price.

1 year ago

Reply from American Home Shield

Hi Jerry,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Sandra Wallenfelsz Sequim, WA

AHS is horrible. Do not expect truth from them, a call or email or reimbursement as promised.

1 year ago Edited January 25, 2023

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 23rd, 2023

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JAMES Seattle, WA

The service providers used are not very good.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

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carro ford Winchester, KY

my issue is still not resolved. AHS is having trouble finding a contractor.

1 year ago

Reply from American Home Shield

Hi Carro, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 18th, 2023

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Danny Barnes Waycross, GA

Have not finished repair of my heating system.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Strother Brown Greenville, NC

They do not take care of their customers or take care of concerns in a timely manner.

1 year ago

Reply from American Home Shield

Hi Strother, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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Vance Webb Chesapeake, VA

It took over a week for an appointment, I had to call several times

1 year ago

Reply from American Home Shield

Vance, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 29th, 2022

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Rick Kimbrell Katy, TX

cover small ticket items deny large ticket items

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rick, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS property address.

Jun. 27th, 2022

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Len E Minneapolis, MN

AHS does not stand behind it's claims that it will stand behind your homes loss

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 26th, 2022

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WALTER Reno, NV

It took a long time to get the dryer repaired.

2 years ago

Reply from American Home Shield

Hi Walter, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 24th, 2022

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Rajit Sharma Leesburg, VA

Have two contracts with them. So many issues. Cancelling and never again use them. Terrible.

4 years ago

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Scot Crothers Fort Mitchell, KY

Worst service I have ever had. I have waited 3 months for satisfaction and there is none!

4 years ago

Reply from American Home Shield

Hello Scot, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 23rd, 2020

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Robert Sheldon

Sometimes the quality of the technicians is subpar.

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for sharing your feedback!

Jul. 8th, 2020

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George Streeter

QUALITY,YES BUT DUE TO THE CONTRACTORS THE UTILIZE.

4 years ago

Reply from American Home Shield

Hi George,
I would be glad to speak with you and discuss your AHS experience.

Jul. 14th, 2020

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Maria Rogers

Unwilling to accept liability, provide second opinion and fails to meet contracted requirements.

4 years ago

Reply from American Home Shield

Hi Maria,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Very disappointed San Diego, CA

Happy to take your money but not return decent services. Total frauds, wasted my time and money.

4 years ago

Reply from American Home Shield

Hi,
Your concerns regarding the warranty coverage are essential for American Home Shield to use for improvement. I would be glad to speak with you and discuss the service request.

Feb. 20th, 2020

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LF Georgetown, TX

Expensive deductible for some services so far.

4 years ago

Reply from American Home Shield

Hi LF,
Your feedback is more than appreciated and I hope you continue to enjoy!

Dec. 31st, 2019

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keith allen Erie, PA

to long of wait for work to be done!!!!!

5 years ago

Reply from American Home Shield

Hi Keith,
I hate to hear about your most recent experience to have the repair completed. I would be glad to speak with you and get the issue resolved.

Nov. 1st, 2019

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Ralph Emerson Fort Worth, TX

My problem was not solved I need a return visit.

5 years ago

Reply from American Home Shield

Hi Ralph,
Thank you for the update on your service experience. I would be glad to speak with you and place a recall.

Sep. 25th, 2019

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Wes Ashton, MD

AHS is a scam, plain and simple. They will collect your money but do not cover repairs.

5 years ago

Reply from American Home Shield

Hi Wes,
I understand your concern about the contract coverage after the claim denial. I would be glad to speak with you and get the issue resolved.

Sep. 20th, 2019

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Akash Patel Pearland, TX

The service was really terrible. After 2 months and 4 callbacks still no resolution to my problem

5 years ago

Reply from American Home Shield

Hi Akash,
I hate to hear about your most recent service experience and the unsatisfactory level of customer service. I would be glad to speak with you and assist with a resolution to your issue.

Aug. 14th, 2019

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Jennifer Oak Island, NC

A TOTAL scam! Not worth the paper it's written on and a complete waste of money.

5 years ago

Reply from American Home Shield

Hi Jennifer,
I would be glad to speak with you and assist to reach a resolution.

Aug. 1st, 2019

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Saint Suffolk, VA

Jumping through hoops is a requirement for dealing with them!

5 years ago

Reply from American Home Shield

Hi Saint,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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RH Bostic, NC

Phone service is poor long wait times

6 years ago

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Cindy Granite Bay, CA

Hard to get ahold of. A lot of restrictions on coverage.

6 years ago

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Sergei Zionsville, IN

Charge you deductible for a service that is not delivered. Impossible to reach by phone.

6 years ago

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Larry martin Drexel Hill, PA

It takes way too long to get someone on the telephone

6 years ago

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Stuart Wahrenbrock Escondido, CA

The number of items excluded from coverage make the policy a joke. Home Shield? A scam

7 years ago

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Dale Burch Macon, GA

Worst customer service of any company I have ever had to deal with. 30 and 40 minutes hold time

7 years ago

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Allie

They have horrible wait times over the phone. Its hard to get ahold of anyone in customer service

7 years ago

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Martin Block Irvine, CA

Ridiculous wait time when calling in for service or to speak with a representative

7 years ago

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Mike Miamisburg, OH

Failure to remedy the issue they were initially called for.

9 months ago

Reply from American Home Shield

Hi Mike, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Feb. 20th, 2024

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Yadira Rivera Apopka, FL

coverage was good and customer service was good too

1 year ago

Reply from American Home Shield

Yadira, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 7th, 2023

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Ivis Pena San Jose, CA

Zero stars, terrible customer service, “small print” tactics

1 year ago

Reply from American Home Shield

Dear Ivis, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Aug. 23rd, 2023

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Chanelle Exton, PA

Your company took $43 out of my bank account. I don't have your service. Wyj

1 year ago

Reply from American Home Shield

Chanelle, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 8th, 2023

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Verified Customer

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DORIS Washington, DC

Poor product replacement and denial of service twice

1 year ago

Reply from American Home Shield

Hi Doris, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract.

May. 10th, 2023

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Verified Customer

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JussMe LovinYou Bakersfield, CA

this is a scam to many hidden clauses to give full coverage as advertised

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 9th, 2023

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Verified Customer

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Jaden Richards

Vendor selection and customer service are unacceptable

1 year ago

Reply from American Home Shield

Hi Jaden, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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MONICA Killeen, TX

Not enough problems in my house. I could just pay

1 year ago

Reply from American Home Shield

Hi Monica, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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Verified Customer

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Joy Pritchard Walterboro, SC

Shockingly bad will never use again. Takes money denies claims

1 year ago

Reply from American Home Shield

Hi Joy, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Verified Customer

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CLARK Fort Worth, TX

Getting someone with authority to do something

1 year ago

Reply from American Home Shield

Hi Clark, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred. Please provide your AHS contract number or property address.

Apr. 19th, 2023

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Verified Customer

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Les Eisler Huntsville, AL

Poor customer service. Have to threaten to cancel coverage to get anywhere.

1 year ago

Reply from American Home Shield

Hi Les, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Verified Customer

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Juan Fournier San Antonio, TX

It take too long on repair, do not follow up with customer.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Juan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 14th, 2023

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Verified Customer

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DD B Los Angeles, CA

They dont live up to the contract. You have to do the leg work

1 year ago

Reply from American Home Shield

Hi DD, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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BRENDA Springfield, OH

My ice maker has maybe dropped a total of 1 cup of ice if that.

1 year ago

Reply from American Home Shield

Hi Brenda, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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EILEEN Reseda, CA

Too many exclusions. Normal wear and tear is perceived as damage to appliance.

1 year ago

Reply from American Home Shield

Hi Eileen, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

American Home Shield Reviews