American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Mitch Seal San Antonio, TX

They always call me and not my property manager.

2 years ago

Reply from American Home Shield

Dear Mitch, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 30th, 2023

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Paulette J League City, TX

They do not apply the benefits as written in the policy

2 years ago

Reply from American Home Shield

Dear Paulette, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 13th, 2023

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Dennis Fort Worth, TX

Did not resolve my issue,was not willing to work with me

2 years ago

Reply from American Home Shield

Dear Dennis, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 19th, 2023

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Keith Kramis San Antonio, TX

June 11 to July 18, today without comply

2 years ago

Reply from American Home Shield

Keith, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

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Donald Byrd Houston, TX

Bad service after hours with aircondition. Company

2 years ago

Reply from American Home Shield

Donald, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 13th, 2023

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Kristen Cazier Phoenix, AZ

Not covering anything I thought was covered

2 years ago

Reply from American Home Shield

Kristen, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Gerard Singleton Mobile, AL

Still waiting on a call back about my AC unit..

2 years ago

Reply from American Home Shield

Gerard, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 6th, 2023

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Joy Lancaster, SC

A gas leak reported 6/9/23; not repaired

2 years ago

Reply from American Home Shield

Dear Joy, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jun. 29th, 2023

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Reginald

I did not receive the assistance financially I expected.

2 years ago

Reply from American Home Shield

Dear Reginald, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 21st, 2023

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Katherine Green Seattle, WA

Unconcern for their clients. Their integrity is poor.

2 years ago

Reply from American Home Shield

Dear Katherine,
I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at Bestco@ahs.com.
Sincerely,

Mariah

Jun. 7th, 2023

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Verified Customer

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Sandee Sanderson Killeen, TX

Overpriced for services offered and no military discount

2 years ago

Reply from American Home Shield

Hi Sandee, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Marcia A Grey-Patterson Fishersville, VA

I got very negative work men related experiences.

3 years ago

Reply from American Home Shield

Hi Marcia, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Adam Half Way, MO

They don't cover sqat cost over 700 to work on my furnace

3 years ago

Reply from American Home Shield

Hi Adam, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number.

Dec. 28th, 2022

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Eli Baton Rouge, LA

No follow through. Issue still not resolved.

3 years ago

Reply from American Home Shield

Hi Eli, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred. Please provide your property address.

Dec. 28th, 2022

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Sam Lorton, VA

Our Refregrator is broken over a month ago, still not fixed

3 years ago

Reply from American Home Shield

Hi Sam, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number.

Dec. 23rd, 2022

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Carlos Ghanem Rancho Cucamonga, CA

Terrible customer service and my problem wasn't fixed

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

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Jane Burmeister Glendale, AZ

They try to bandage things vs. replacement

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 9th, 2022

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Verified Customer

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david paul barrett Surprise, AZ

fraud company pool company didn't properly diagnose problem

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 2nd, 2022

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George Springer Mc Gregor, TX

Terrible service and electronics coverage deplorable!

3 years ago

Reply from American Home Shield

Hi George, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 5th, 2022

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G. Boloor Houston, TX

I waited 3 weeks to get help with my microwave but AHS never cared to help me and I found my own contractor to install the microwave

3 years ago

Reply from American Home Shield

Hi G, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Dec. 6th, 2022

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douglas stowers Riverdale, GA

Been without an appliance -fridge- for a month.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

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Ronald J Veazie Los Angeles, CA

Extremely poor quality of Contractors/Dishonesty

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

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Christian Davies Katy, TX

Poor standards of companies they use to repair

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

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Larry Mebane Fayetteville, NC

I had to replace my Gas pack wih no help from Ameican Home Shield the unit could been unsafe.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Larry, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 10th, 2022

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daniel zitter Los Angeles, CA

Terrible customer service and will deny every claim

3 years ago

Reply from American Home Shield

Hi Daniel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Oscar Shady Side, MD

You cant really understand what they are saying

3 years ago

Reply from American Home Shield

Hi Oscar, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue, Please provide property address.

Dec. 7th, 2022

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Sheneika Katrina Mack Killeen, TX

Numerous problems with customer service employees

3 years ago

Reply from American Home Shield

Hi Sheneika, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 10th, 2022

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Priya Iyer Murrysville, PA

My dishwasher job is still not completed

3 years ago

Reply from American Home Shield

Hi Priya, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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peter hoffmann Alexandria, IN

relaying false information to me 3 different times

3 years ago

Reply from American Home Shield

Hi Peter,
I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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John Palm Bay, FL

Service tech great, friendly, but two weeks to get washer serviced is UN acceptable. Then when issue developed with that repair was told "call AHS" to get a "new" service request (hence another service call fee!) scheduled. This AHS is a scam

3 years ago Edited November 3, 2022

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Robin RIchardson Newport News, VA

They didn't honor what the contract said

3 years ago

Reply from American Home Shield

Hi Robin, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Tara Wood Edmond, OK

you kept sending reps and not addressing the problem-

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 20th, 2022

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Paula Klassen Papillion, NE

Rates keep going up by and poor quality of contractors

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 20th, 2022

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Mike Thornton, CO

Not getting progress on my claim. It's been over a year

3 years ago

Reply from American Home Shield

Hi Mike, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number or property address.

Oct. 20th, 2022

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Sonny Haynes Mechanicsville, VA

Garage door opener no working repair denied

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

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Shana M Philadelphia, PA

The contractors they use are unprofessional

3 years ago

Reply from American Home Shield

Hi Shana, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience. Please provide your AHS contract number.

Sep. 15th, 2022

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Brandye Ilene Rogers Washington, DC

It's been a month and my refrigerator is not fixed.

3 years ago

Reply from American Home Shield

Hi Brandye, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Sharon Y Scott Moreno Valley, CA

Over month to get repair and still have damage

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your complete property address if further assistance is needed.

Sep. 9th, 2022

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Tahnee Swanton Longmont, CO

They get nothing fixed and their subs are no shows

3 years ago

Reply from American Home Shield

Hi Tahnee, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Delores Gabriel Portsmouth, RI

They screwed up scheduling the contractor.

3 years ago

Reply from American Home Shield

Hi Delores, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Jack Carter Opelika, AL

You pay forpay service calls and do not receive the service

3 years ago

Reply from American Home Shield

Hi Jack, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Sep. 8th, 2022

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John Simpson Sierra Vista, AZ

Our AC has been out since 8/1 and it is still not fixed.

3 years ago

Reply from American Home Shield

Hi John, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Sep. 8th, 2022

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Gloria Harrison Pasadena, MD

Fine print cancels any service requests.

3 years ago

Reply from American Home Shield

Hi Gloria, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Tammy Passmore Harrison, AR

Not worth the $$. Outbof pocket expenses too high. .

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 1st, 2022

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Scott BeLow Flintville, TN

Very poor communication in resolving a very simple problem

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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George V Lalanas Merritt Island, FL

Long hold times, bad service except maria

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Aug. 26th, 2022

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Jennifer Van Winkle Dayton, OH

The rep promised me a credit and I didn't receive it.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 26th, 2022

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Gary N Smith Mesa, AZ

They keep sending contractors that don't work

3 years ago

Reply from American Home Shield

Hi Gary, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 19th, 2022

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Margaret G Copemann Bladensburg, MD

Because they can never get contractors to come to our house

3 years ago

Reply from American Home Shield

Hi Margaret, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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K Waldorf, MD

They sewer contractor don't do it a good jod,

3 years ago

Reply from American Home Shield

Hi K, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 18th, 2022

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