American Home Shield: Read 34,724 User Reviews From Real Homeowners

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Hakim Luqmaan Camden, SC

Lack of urgency with respect to the customer

3 years ago

Reply from American Home Shield

Hi Hakim,
I would be glad to speak with you to get the issues resolved.

Aug. 4th, 2021

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Keesha Florissant, MO

Terrible Customer Service. No one is helpful

3 years ago

Reply from American Home Shield

Hi Keesha. I am sorry to hear that you are not satisfied with your service experience. I would be happy to speak with you to address your concerns.

Jul. 30th, 2021

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Kimberly Nugent Winter Park, FL

Terrible company. Never calls back & 0 accountability.

3 years ago

Reply from American Home Shield

Hi Kimberly,
I hate to hear about your most recent AHS experience to have the issue repaired. I would be glad to speak with you to assist with a possible resolution.

Jul. 22nd, 2021

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Leanne Gonzalez Raleigh, NC

Does not follow up with customers after told

3 years ago

Reply from American Home Shield

Hi Leanne
I hate to hear about your most recent AHS experience to have the faucets repaired. I would be glad to speak with you to assist with a possible resolution.

Jul. 22nd, 2021

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Jeremy Bradley Phoenix, AZ

Terrible contractors, non existent customer service.

3 years ago

Reply from American Home Shield

Hi Jermeny,
I would be glad to speak with you regarding your American Home Shield experience.

Jul. 21st, 2021

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Valerie Sawyer Crestview, FL

It took WAY TOO LONG to get my microwave repaired

3 years ago

Reply from American Home Shield

Hi Valerie. Thank you for your feedback regarding the experience with your microwave. I am sorry to hear it took a long time to repair the appliance. I would be happy to speak with you further regarding this matter and address your concerns.

Jul. 12th, 2021

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Liz Roberts Georgetown, TX

Do not stand up to their word, and doesn't fix the problem

3 years ago

Reply from American Home Shield

Hi Liz,
I hate to hear about your most recent service experience and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 9th, 2021

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Michelle Porter Conroe, TX

HORRIBLE customer service and contractors!!!

3 years ago

Reply from American Home Shield

Hi Michelle. We appreciate your feedback and want to address your concerns. I would be happy to speak with you to assist with a resolution to the problem you are having.

Jul. 9th, 2021

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Patrick Sanders Omaha, NE

Horrible response time, contractors do minimal work

3 years ago

Reply from American Home Shield

Hi Patrick,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to assist with a resolution to the ongoing issues.

Jul. 17th, 2021

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margarito lara Buckeye, AZ

never got refund for water heater that i bought on my own

3 years ago

Reply from American Home Shield

Hi Margarito. I am sorry to hear that you did not receive a refund for the water heater you purchased. I would be happy to speak with you and see if I may asist with a resolution to this matter.

Jul. 7th, 2021

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Shayna Carter Dothan, AL

Our freezer/ fridge has been broken for 2 months now

3 years ago

Reply from American Home Shield

Hi Shayna. I am sorry to hear that your appliance has been broken for 2 months. I can see why that would be upsetting. I would be happy to speak with you to see how I may assist with resolving the issue.

Jul. 7th, 2021

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Victoria Torkay Cypress, TX

Nothing gets approved and it clearly should be

3 years ago

Reply from American Home Shield

Hi Victoria,
Thank you for bringing the issues to our attention. I would be glad to speak with you to reach a reoslution.

Jul. 2nd, 2021

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Lisa Sawyer Crestview, FL

It took 2 months to get my broken microwave repaired

3 years ago

Reply from American Home Shield

Hi Lisa,
We would be glad to speak with you to discuss your experience to have the microwave repairs completed.

Jul. 8th, 2021

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M Lhan Middletown, DE

In more than 3 weeks my issues is still unresolved.

3 years ago

Reply from American Home Shield

Hi M,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Verified Customer

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MP Brookfield, WI

They send inferior techs to fix my stuff

3 years ago

Reply from American Home Shield

Hi MP,
I hate to hear about the delay in service on the existing work orders. I would be glad to speak with you to reach a resolution.

Jul. 8th, 2021

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Paul Tulsa, OK

No follow up from you on existing work orders

3 years ago

Reply from American Home Shield

Hi Paul,
I hate to hear about the delay in service on the existing work orders. I would be glad to speak with you to reach a resolution.

Jul. 8th, 2021

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Dianna Mcgee Virginia Beach, VA

Waste of money and didn't honor the contract

3 years ago

Reply from American Home Shield

Hi Diana,
I hate to hear about your most recent service experience to have the issue repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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Amy Harpole Niles, MI

Horrible service still no refund on my 75 bill

3 years ago

Reply from American Home Shield

Hi Amy,
I hate to hear about your most recent service experience and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 9th, 2021

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Dan Pena San Antonio, TX

Never resolved my AC issue! Out of site out of mind.

3 years ago

Reply from American Home Shield

Hi Dan,
I hate to hear about your most recent service experience to have the AC system repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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John Mohoff Fresno, CA

I have an open claim since 2020, that has not been resolved

3 years ago

Reply from American Home Shield

Hi John, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

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GN Concord, CA

Didn't complete the job. Didn't follow up on complaints.

3 years ago

Reply from American Home Shield

Hi GN,
Thankyou for bringing the lack of follow up to our attention. I would be glad to speak with you to assist with repairs.

Jun. 23rd, 2021

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Robert Sutherland Apollo Beach, FL

Horrible service and too much"bait and switch" going on

3 years ago

Reply from American Home Shield

Hello Robert. I am sorry to hear that you have not been pleased with your experiences with AHS. I would be happy to speak with you regarding any unresolved issue to try and address your concerns.

Jun. 23rd, 2021

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Sharon Peacock

Not reliable; set repair dates that are not guaranteed

3 years ago Edited January 10, 2024

Reply from American Home Shield

Good morning Sharon,
We hate to hear about your most recent AHS experience and the lack of customer service. I would be glad to speak with you to address the issues.

Jun. 23rd, 2021

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Arlene Alston Chesapeake, VA

Poor service had no a/c for over a month

3 years ago

Reply from American Home Shield

Hi Arlene,
I hate to hear about your most recent AHS experience to have the AC system repaired. I would be glad to speak with you to get the issues resolved.

Jun. 24th, 2021

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mike t Lorts Mesa, AZ

their reccomended contractor charged me $450 for a $50 part

3 years ago

Reply from American Home Shield

Hi Mike,
I owuld be glad to speak with you to discuss the part repair that was completed and the associated cost.

Jun. 23rd, 2021

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michael mello Port Saint Lucie, FL

over charged me no protection worthless expense on my home.

3 years ago

Reply from American Home Shield

Hi Michael,
I understand your concern regarding the contract pricing for the new home. AHS strives to provide you with the best competitive pricing.

Jun. 15th, 2021

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Richard Los Angeles, CA

Customer service and loyalty is not helpful or sympathetic

3 years ago

Reply from American Home Shield

Hi Richard,
I hate to hear about your AHS service experience. I would be glad to speak with you to discuss the issues.

Jun. 15th, 2021

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Tab Thomas Augusta, GA

It took to long to complete the repair of my washer.

3 years ago

Reply from American Home Shield

Hi Tab,
I hate to hear about the delay in service to have the washer repaired. I would be glad to speak with you to discuss the issues.

Jun. 15th, 2021

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Ronnie Golden Huntsville, AL

Terrible customer service, can't understand English

3 years ago

Reply from American Home Shield

Hi Ronnie,
Thank you for bringing your experience to our attention. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Glynis Rancho Cucamonga, CA

They lie and there’s no resolution process

3 years ago

Reply from American Home Shield

Hi Glynis,
Thank you for enlightening us about your most recent American Home Shield experience. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Andre davis Hampton, GA

Slow and substandard contractors used for ac issues

3 years ago

Reply from American Home Shield

Hi Andre. Thank you for letting us know your concerns with the AHS contractors for your air conditioning. We understand how important it is that you have confidence in the service we provide. We would be happy to speak with you to address your concerns.

Jun. 4th, 2021

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Tom suleiman Riverside, CA

Horrible contractors with pathetic reviews/cusomter service

3 years ago

Reply from American Home Shield

Hi Tom. We are very disappointed to hear that you had a horrible experience. It is our goal to meet your repair needs and provide a positive experience. We would be happy to speak with you to address your concerns.

Jun. 4th, 2021

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Idalia Rodriguez Pharr, TX

Contractor was over priced had to pay for my own repairs

3 years ago

Reply from American Home Shield

Hi Idalia. Thank you for your feedback regarding your service repair experience. We hate to hear that you had to pay for your own repair. I would be happy to speak with you further regarding this matter.

Jun. 4th, 2021

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Sean Morrissey Upper Darby, PA

Poor customer service, long hold times. Lack of follow up

3 years ago

Reply from American Home Shield

Hi Sean,
I hate to hear about your customer service experience to speak with a representative.

Jun. 7th, 2021

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Bill Green Alpharetta, GA

They never showed up. No service provided.

3 years ago

Reply from American Home Shield

Hi Bill, we hate to hear that you did not have a good experience with your repair service from AHS. We know how important it is to have your repair needs met. We will be happy to speak with you further regarding your concerns.

Jun. 3rd, 2021

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James Rodríguez Morgan Hill, CA

Have not received a follow up call on work performed

3 years ago

Reply from American Home Shield

Hi James,
I hate to hear about the delay in customer service. I would be glad to speak with you to get the issues resolved.

May. 26th, 2021

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Mark Katy, TX

Try calling them, there's always a 20 minute wait

3 years ago

Reply from American Home Shield

Hi Mark,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

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Angela Mack Mobile, AL

Because they don't stand behind what they offer.

3 years ago

Reply from American Home Shield

Hi Angela,
I would be glad to speak with you to address the coverage issues that you experienced. Please provide your AHS contract number or property address for further assistance.

May. 27th, 2021

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Bill Land O' Lakes, FL

Unresponsive to concerns regarding substandard contractors

3 years ago

Reply from American Home Shield

Hi Bill,
I hate to hear about your most recent service experience. I would be glad to speak with you about your service.

May. 26th, 2021

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Tiffany Brooks Jonesboro, GA

Issues are not resolved! Horrible customer service!

3 years ago

Reply from American Home Shield

Hi Tiffany,
I hate to hear about your most recent AHS service experience.

May. 27th, 2021

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Robert Engleman Las Vegas, NV

Sent wrong repair man for services we asked for

3 years ago

Reply from American Home Shield

Hi Robert,
Thank you for bringing this issue to our attention. I would be glad to speak with you to reach a resolution for the repairs.

May. 27th, 2021

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John Smith Desoto, TX

Do not provide full coverage on all products

3 years ago

Reply from American Home Shield

Hi John,
I would be glad to speak with you regarding your AHS experience and the issues that occurred.

Jun. 1st, 2021

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Rodolfo Phelan, CA

False advertising ( if they cannot repair they replace.

3 years ago

Reply from American Home Shield

Hi Rodolfo,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Dawn Palm City, FL

Have not received money for hot water heater

3 years ago

Reply from American Home Shield

Hi Dawn,
I hate to hear about the delay in service to receive the hot water heater reimbursement. I would be glad to assist you.

May. 27th, 2021

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JoAnn Fry Mount Joy, PA

Takes them so long to get to live person to discuss issues.

3 years ago

Reply from American Home Shield

Hi JoAnn
I hate to hear about the difficulty experienced to have the repair completed. I would be glad to speak with you.

May. 27th, 2021

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Kris Lawlor Clackamas, OR

Very hard to work with. Very slow response times.

3 years ago

Reply from American Home Shield

Hi Kris,
Thank you for bringing this to our attention. I would be glad to speak with you.

May. 12th, 2021

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Adam Richardville Monroe, MI

They don’t follow the rules of their own contracts.

3 years ago

Reply from American Home Shield

Hi Adam,
I would be glad to speak with you about the issues experienced.

May. 11th, 2021

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Patricia Krupa Milton, DE

They didn't stand behind my home warranty!

3 years ago

Reply from American Home Shield

Hi Patricia,
I would be glad to discuss your AHS experience.

May. 12th, 2021

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Cheri Douglas Capitol Heights, MD

Bad contractors and they don’t show up for appointments

3 years ago

Reply from American Home Shield

Hi Cheri,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I owuld be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Michael Linberg Houston, TX

Taking way too long to get my oven repaired

3 years ago

Reply from American Home Shield

Hi Michael,
I would be glad to speak with you about the delay in service to have the oven repaired. I would be glad to reach a resolution.

Apr. 27th, 2021

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