American Home Shield: Read 34,871 User Reviews From Real Homeowners

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peter hoffmann Alexandria, IN

relaying false information to me 3 different times

3 years ago

Reply from American Home Shield

Hi Peter,
I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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John Palm Bay, FL

Service tech great, friendly, but two weeks to get washer serviced is UN acceptable. Then when issue developed with that repair was told "call AHS" to get a "new" service request (hence another service call fee!) scheduled. This AHS is a scam

3 years ago Edited November 3, 2022

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Robin RIchardson Newport News, VA

They didn't honor what the contract said

3 years ago

Reply from American Home Shield

Hi Robin, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Tara Wood Edmond, OK

you kept sending reps and not addressing the problem-

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 20th, 2022

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Paula Klassen Papillion, NE

Rates keep going up by and poor quality of contractors

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 20th, 2022

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Mike Thornton, CO

Not getting progress on my claim. It's been over a year

3 years ago

Reply from American Home Shield

Hi Mike, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number or property address.

Oct. 20th, 2022

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Sonny Haynes Mechanicsville, VA

Garage door opener no working repair denied

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

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Shana M Philadelphia, PA

The contractors they use are unprofessional

3 years ago

Reply from American Home Shield

Hi Shana, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience. Please provide your AHS contract number.

Sep. 15th, 2022

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Brandye Ilene Rogers Washington, DC

It's been a month and my refrigerator is not fixed.

3 years ago

Reply from American Home Shield

Hi Brandye, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Sharon Y Scott Moreno Valley, CA

Over month to get repair and still have damage

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your complete property address if further assistance is needed.

Sep. 9th, 2022

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Tahnee Swanton Longmont, CO

They get nothing fixed and their subs are no shows

3 years ago

Reply from American Home Shield

Hi Tahnee, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Delores Gabriel Portsmouth, RI

They screwed up scheduling the contractor.

3 years ago

Reply from American Home Shield

Hi Delores, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Jack Carter Opelika, AL

You pay forpay service calls and do not receive the service

3 years ago

Reply from American Home Shield

Hi Jack, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Sep. 8th, 2022

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John Simpson Sierra Vista, AZ

Our AC has been out since 8/1 and it is still not fixed.

3 years ago

Reply from American Home Shield

Hi John, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Sep. 8th, 2022

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Gloria Harrison Pasadena, MD

Fine print cancels any service requests.

3 years ago

Reply from American Home Shield

Hi Gloria, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Tammy Passmore Harrison, AR

Not worth the $$. Outbof pocket expenses too high. .

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 1st, 2022

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Scott BeLow Flintville, TN

Very poor communication in resolving a very simple problem

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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George V Lalanas Merritt Island, FL

Long hold times, bad service except maria

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Aug. 26th, 2022

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Jennifer Van Winkle Dayton, OH

The rep promised me a credit and I didn't receive it.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 26th, 2022

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Gary N Smith Mesa, AZ

They keep sending contractors that don't work

3 years ago

Reply from American Home Shield

Hi Gary, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 19th, 2022

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Margaret G Copemann Bladensburg, MD

Because they can never get contractors to come to our house

3 years ago

Reply from American Home Shield

Hi Margaret, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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K Waldorf, MD

They sewer contractor don't do it a good jod,

3 years ago

Reply from American Home Shield

Hi K, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 18th, 2022

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Rachel A Evans Forney, TX

It's 6 month and still my oven range has not been fixed.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Duane R Sheets Pearland, TX

My AC has been out since May, it's now August.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 19th, 2022

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Mw Springfield, VA

Didn't fix my problem and didn't offer a resolution

3 years ago

Reply from American Home Shield

Hi Mx, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Aug. 19th, 2022

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Henry Alvarez South Plains, TX

it took 19 days to replace a hot water tank

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Craig K Annapolis, MD

15 days Without hot water. No help expediting the issue

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Wayne

The guy knew exactly how to fix the dryer & came prepared with the needed parts. He was knowledgeable & quick.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Wayne, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Sharon James Norfolk, VA

The people on the phone don't understand English

3 years ago

Reply from American Home Shield

HI Sharon, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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April Martos Antelope, CA

Our part still has not arrived after months of waiting.

3 years ago

Reply from American Home Shield

Hi April, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Rita Gonzalez Virginia Beach, VA

They would not fix my AC when weather was 105 degrees

3 years ago

Reply from American Home Shield

Hi Rita, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Ena Smith Grovetown, GA

Mixed information and not customer friendly

3 years ago

Reply from American Home Shield

Hi Ena, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Janie L Bachman Campo, CA

Because my house is not yet done and fix.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 29th, 2022

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Staci Turner Fairhope, AL

Not truthful nor helpful when there is an issue.

3 years ago

Reply from American Home Shield

Hi Staci, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Gina Judith Palacios Phoenix, AZ

It's taken over 6 months for my hvac to get fixed

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 28th, 2022

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Phillip Jenkins

Never got a service call after 2 requests

3 years ago

Reply from American Home Shield

Hi Phillip, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your contract number or property address.

Jul. 25th, 2022

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Rebecca

We called June 16 due to leaking AC ducting. AC failed June 27 and tech showed up that day due to previous call. He notified AHS of parts needed to be repaired. AHS has informed us that they are short staffed and have not ordered parts yet and they cannot expedite repair although temps in 90s. We continue to wait for parts to be ordered and today the status on website says cash settlement offered but they have not contacted us with that offer. Meanwhile they continue to debit our account for the warranty while we suffer in the agonizing heat. It is unbearable and this is unacceptable!!!

3 years ago

Reply from American Home Shield

Hi Rebecca, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Judy Conger

I've been without ac for 10 days in 110 degree

3 years ago

Reply from American Home Shield

Hi Judy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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JEFFREY S SELMANOFF

They never get anything done with the service order

3 years ago

Reply from American Home Shield

Hi Jeffrey, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Gwen Miller

Haven't resolved my issue. Poor communication.

3 years ago

Reply from American Home Shield

Hi Gwen, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Charlotte Tomey Palm Coast, FL

Too many non-covered items. False advertising.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 14th, 2022

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Leilani Luedtke Cedar Rapids, IA

Did not cover and admitted the item was covered.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 14th, 2022

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Elizabeth N Lee Anthem, AZ

They don't fix things that are on your contract

3 years ago

Reply from American Home Shield

Hi Elizabeth, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Michael San Jose, CA

You can't ever get a hold of anyone or a status answer!!!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Leo kastreva Mountain Top, PA

Ac not fixed called 5/22 called them over 10 times

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Kevin Henry Belleville, IL

I've been waiting for 5 days for a/c repair

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Wanda Wright Greensboro, NC

Poor customer service the worse I've ever had!

3 years ago

Reply from American Home Shield

Hi Wanda, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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Annette Campbell North Las Vegas, NV

Take money no service. Don't hold providers accountable

3 years ago

Reply from American Home Shield

Hi Annette, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Virginia ascencio Homestead, PA

The contractor cheated us and they don't care

3 years ago

Reply from American Home Shield

Hi Virginia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Maddie Craig Oklahoma City, OK

Poor customer service from the entire team

3 years ago

Reply from American Home Shield

Hi Maddie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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