American Home Shield: Read 34,293 User Reviews From Real Homeowners

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William goad Charleston, SC

Takes an average of 45min to contact AHS, and 4-5 visits over a month before replacing our refigerator.

7 years ago

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cristina salazar

good service after all the problems they give me.

7 years ago

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Diane Scott Fayetteville, NC

I was a customer for a year. You can never speak to anyone that speak clear english, no matter what the issue is.

9 months ago

Reply from American Home Shield

Hi Diane, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2024

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Mark Becker

They have bad consumer service, their rates are high, and it is very hard to get them to replace your heater and air

1 year ago

Reply from American Home Shield

Dear Mark, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Sep. 14th, 2023

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Mark Norman, OK

The quality of contractors is unacceptably poor and the companies customer service just reads a script

1 year ago

Reply from American Home Shield

Dear Mark, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 23rd, 2023

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Melinda Barclay Tallahassee, FL

Well appreciate on there protection for there customer service is wonderful

1 year ago

Reply from American Home Shield

Hi Melinda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 3rd, 2023

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Demos Franklin Victorville, CA

Good and excellent workers very much on it

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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Edie Glennville, GA

Great protection and customer service when I needed them.

1 year ago

Reply from American Home Shield

Hi Edie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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amber deela Ada, OK

This warranty is amazing! Extra coverage!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 19th, 2022

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Mohamed Attia Springfield, VA

we had it for a year, they were reasonable though their premium is a bit expensive

2 years ago

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Ron

Still has not taken care of heater claim, it has been a year since claim was filed.

1 year ago

Reply from American Home Shield

Ron, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 4th, 2023

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Kristina Davis Lisle, IL

I do not recommend this at all. My issue still has not been resolved!

1 year ago

Reply from American Home Shield

Kristina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 21st, 2023

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Kim Alles

The time it takes to get something repaired is too long.

1 year ago

Reply from American Home Shield

Kim, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Sep. 5th, 2023

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Swanson Stockbridge, GA

They are not transparent.save your monthly fee and deductible and pay for your repairs.

1 year ago Edited September 5, 2023

Reply from American Home Shield

Dear Swanson, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 5th, 2023

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Treasure Owens Stockbridge, GA

This company is not driven to please customers. when you call you are transferred to overseas.

1 year ago

Reply from American Home Shield

Dear Treasure, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 24th, 2023

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Andre Ponder Stone Mountain, GA

I did not have a good experience. My issue was not resolved. I do recommend this company.

1 year ago

Reply from American Home Shield

Dear Andre, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

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David Fisher

Paid $800 to get the best plan only to find out that my A/C won’t be covered, would not recommend

1 year ago

Reply from American Home Shield

David, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2023

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John Chism Lombard, IL

American home shield is awesome, we just had a bad time with one of the repair vendors.

1 year ago

Reply from American Home Shield

Hi John, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your AHS contract number.

Aug. 16th, 2023

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Laura Dickinson Birmingham, AL

Very hard to deal with and they look for ways to deny the claim.

1 year ago

Reply from American Home Shield

Dear Laura, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 26th, 2023

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Nick Charlotte, NC

It’s been over a month and I still don’t have a working AC.

1 year ago

Reply from American Home Shield

Nick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

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Verified Customer

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JAMES Birmingham, AL

For small items AHS is fine. For larger item not so much.

1 year ago

Reply from American Home Shield

Hi James, I hate to hear about the unsatisfactory experience to have your issue repaired. I would be glad to speak with you to address the issues.

May. 11th, 2023

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Verified Customer

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MELVIN Valencia, CA

What I dislike is not talking to a person

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

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Verified Customer

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Wanton Burks

Monthly payment made and yet still pay for a service charge

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 9th, 2023

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Verified Customer

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Michelle Mansaray

Not good still waiting on contactor to repair Ceiling cause by plumber over a month

1 year ago

Reply from American Home Shield

Hi Michelle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 4th, 2023

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Verified Customer

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SHARON Dayton, NV

Customer Service - Clarity of speaking English to an English base customers.

1 year ago

Reply from American Home Shield

Sharon, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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PAT Chicago, IL

The companies they contract out to are mediocre at best.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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Carlos Rodriguez Lake Elsinore, CA

Customer service is not quite where it needs to be.

1 year ago

Reply from American Home Shield

Hi Carlos, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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Ynot Dad Wesley Chapel, FL

Contractors not replying to service requests

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

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Verified Customer

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Dana Cumberland Murfreesboro, TN

The technicians I’ve dealt with are lower quality.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

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Verified Customer

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Kevin Garcia Cathedral City, CA

Technician appointments can take too long to respond.

1 year ago

Reply from American Home Shield

Hi Kevin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Verified Customer

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Gary Roberts

I turned in a service order my dryer didn't work. You took my money and didn't fix my dryer

1 year ago

Reply from American Home Shield

Hi Gary, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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Verified Customer

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PETER Pearland, TX

I am waiting to hear about my claim from thend of March regarding my pool heater!

1 year ago

Reply from American Home Shield

Peter, Thank you for letting us know about your concerns regarding your Pool Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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Verified Customer

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LARRY Richmond, KY

Price increase recently was too great in my opinion

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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ECLECTIC 361 Corpus Christi, TX

We have had guys out to fic our outlets 3 times! Paid 3 fees. Still not fixed!

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 17th, 2023

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Verified Customer

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jamey waters

Without a washer for > a week with no idea when it will be fixed.

1 year ago

Reply from American Home Shield

Hi Jamey, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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ORLY Ashburn, VA

the service charge of 100 dollars per call to set up an appointment

1 year ago

Reply from American Home Shield

Hi Orly, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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HOLLY Lander, WY

I am waiting to be reimbursed for a claim they approved and it has been over a year ago

1 year ago

Reply from American Home Shield

Holly, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 31st, 2023

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Verified Customer

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Joni Alpert Gainesville, GA

They do not use good vendors and my issues with my appliances are still not fixed .

1 year ago

Reply from American Home Shield

Hi Joni, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Verified Customer

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Tim Hubbard Alvin, TX

Wording of the contract allows them to exclude nearly everything.

1 year ago

Reply from American Home Shield

Hi Tim, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Verified Customer

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Mawiyah Coates Chicago, IL

The price continues to rise but the quality of service has not.

1 year ago

Reply from American Home Shield

Mawiyah, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

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Verified Customer

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JAMES Cleveland, OH

I think to much effort is spent on worn out items

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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EDITH Mills River, NC

your company uses cheap vendors that do not show up on time and do not fix the problems

1 year ago

Reply from American Home Shield

Hi Edith, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 16th, 2023

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Taiju Takahashi Los Angeles, CA

Customer service isn’t the greatest - canceling is difficult due to contract

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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KAREN

People seemed to do their best, except for the garage door company.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number.

Mar. 3rd, 2023

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Amy Wied Christopher, IL

Won't stand behind their products. Nothing else to say

1 year ago

Reply from American Home Shield

Hi Amy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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Vickie Hicks Melbourne, VIC

No help with washer. Still not getting the soled items clean. I don't want my account renewed

1 year ago

Reply from American Home Shield

Vickie, Thank you for letting us know about your concerns regarding your Washer request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

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JEFFREY Rancho Palos Verdes, CA

The contractor is very slow to followed up

1 year ago

Reply from American Home Shield

Hi Jeffrey, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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Joyce Turney Toledo, OH

I still have problem with garbage disposal not working even after it was replaced!

1 year ago

Reply from American Home Shield

Joyce, Thank you for letting us know about your concerns regarding your Garbage Disposal request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 23rd, 2023

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crystal kenny

I've found that there really isn't very much that is covered under this "warranty"

1 year ago

Reply from American Home Shield

Crystal, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 23rd, 2023

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STEVE Sebastopol, CA

Poor phone support. Vendor does not respond to phone calls. Vendor failing to fix problem.

1 year ago

Reply from American Home Shield

Steve, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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