American Home Shield: Read 34,383 User Reviews From Real Homeowners

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JFB NYC Eastlake, OH

Everyone I speak to is pleasant. I just don't like the two hour wait time.

4 years ago

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Trenda Woodruff Lithonia, GA

Some problems are solved quickly but if it’s a part that needs to be ordered, not good

4 years ago

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Holmes Clinton, MS

Unable to contact Appliance purchase department. Been calling for 4 straight days. Terrible Service.

4 years ago

Reply from American Home Shield

Hello Holmes, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request.

Jul. 30th, 2020

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Kyle Brockert Portland, OR

If you want to wait on hold for 2 hours to talk to a human being this is the company for you! Otherwise RUN!

4 years ago

Reply from American Home Shield

Hi Kyle, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 30th, 2020

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Joseph

Because we had to wait for a couple days.

4 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for your feedback!

Jul. 8th, 2020

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Mark Peters

Did not fix the problem and very difficult to communicate with (one hour plus wait on customer service line!)

4 years ago

Reply from American Home Shield

Hi Mark,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

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Shirley Stewart

AHS always provide the service promised.

4 years ago

Reply from American Home Shield

Hi Shirley,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 8th, 2020

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Dee

Slow to respond and freon not covered .Can be very expensive

4 years ago

Reply from American Home Shield

Hi Dee,
Thank you for posting a review and providing us with feedback about your experience!

Jul. 15th, 2020

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Lou Whitehurst

Quick to respond workers are timely and competent

4 years ago

Reply from American Home Shield

Hi Lou,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2020

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Daron A Patterson

I dont like the $125 set fee when the job might be $25

4 years ago

Reply from American Home Shield

Hi Darob,
Thank you for your feedback!

Jul. 15th, 2020

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ramsissh Salinas, CA

Poor customer service and extremely hard to get a hold of any one , calling them is just wasting of time.

4 years ago

Reply from American Home Shield

Hi Ramsissh,

We apologize that our service did not satisfy your expectations. I would be glad to speak with you to get the issues resolved.

Jul. 7th, 2020

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Angel David Libran Torres Grove City, OH

They didn't resolve my problem because the company that came reported a wrong issue. Very dissapointed.

4 years ago

Reply from American Home Shield

Hi Angel,
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 19th, 2020

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Mike Mesch Saint Paul, MN

Solid service, very professional service provider

4 years ago

Reply from American Home Shield

Hi Mike,
Your AHS feedback is more than appreciated! We hope you continue to enjoy American Home Shield and the customer service we provide!

Mar. 3rd, 2020

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Janet Miller Anaheim, CA

Poorly vetted, incompetent plumbing vendor. AHS does not put customer first. Customer service reps are terrible.

4 years ago

Reply from American Home Shield

Hi Janet,
Your concerns regarding the warranty coverage are essential for American Home Shield to use for improvement. I would be glad to speak with you and discuss the plumbing contractor that serviced your request.

Feb. 19th, 2020

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LCT Chester, VA

Thanks again for sending the right contractors for the job.

4 years ago

Reply from American Home Shield

Hi LCT,
You are more than welcome and we hope you continue to enjoy AHS!

Nov. 26th, 2019

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Shellie gibbs Burleson, TX

easy fast and reliable - would reccommend

5 years ago

Reply from American Home Shield

Hi Shellie,
Thank you for sharing your American Home Shield experience with us! We hope to enjoy many more good experiences.

Nov. 13th, 2019

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Daveluke Bluffton, SC

Total Scam, will do everything to avoid covering anything and everything you are paying them for....stay away!!!!

5 years ago

Reply from American Home Shield

Hi Dave,
Your feedback is appreciated to help us improve in areas that fall. I would be glad to speak with you about your most recent American Home Shield experience and the coverage we provide.

Oct. 1st, 2019

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Victoria G King Columbus, OH

Will waste your time and money to then say something is not covered. Staff is incredibly rude. Total ripoff

5 years ago

Reply from American Home Shield

I apologize that you were not . I would like to assist you in an effort to get this issue resolved. I have sent a private message to you in an effort to get more information to assist you further. I look forward to hearing from you.

Aug. 21st, 2019

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BOB Thousand Oaks, CA

the worst company and venders, never have I delt with people like this. DONT USE THEM YOU WILL BE SORRY!!!!!

5 years ago

Reply from American Home Shield

Hi Bob,
Your feedback to American Home Shield is greatly appreciated and will help us improve your customer service experience.

May. 30th, 2019

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Jason B. Garland, TX

This is just an inspection company. It doest not resolve my issues.

5 years ago

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Valued customer Orange Park, FL

The agency is not properly staffed, wait times are typically 30-45 minutes.

5 years ago

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Dennis C Mesquite, NV

I have waited over an hour for my initial call to be answered.

5 years ago

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Kevin Lawrenceville, GA

Too long wait for calls and no urgency on part of contractors

6 years ago

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Henry Livingston, NJ

it takes forever to get through the telephone. the website is so plain,, that you can not enter any information

6 years ago

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Tammy J Tomson Mercer, PA

Always takes care of my needs in a timely fashion

6 years ago

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Antonio young Michigan City, IN

there great...they fix what i need and very professional

6 years ago

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Gene McCauliff Las Vegas, NV

Service company was the best we have ever used

6 years ago

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Brett Lexington, MA

Sit on hold forever. No way to send e mail for customer service.

6 years ago

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Sudrea Tucson, AZ

Prompt service. Automated system user friendly.

6 years ago

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JON Philadelphia, PA

They didnt fix the issue and told me it was normal wear and tear after spending money for repairs and waiting 2 weeks

6 years ago

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Murry Schekman Watsonville, CA

They deal with lousy companies and their follow up is bad. Waiting on the phone for 30 to 40 minutes is common.

6 years ago

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Jennifer Theiler Spring Grove, IL

Customer service was terrible. Communication-terrible. Hold times-ridiculous. Timely service. A joke.

6 years ago

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Margaret Reeves Katy, TX

I was on hold for over 2 hrs. for the representative to tell me that a supervisor declined take my call.

6 years ago

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Benjamin Scalf Claymont, DE

I would rather burn down my house and jump off a bridge than try to deal with AHS again in a professional manner. Given 1 star because 0 was not an option.

6 years ago Edited September 14, 2021

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Laurence Johnson Columbus, OH

Speaking with a customer service rep is always 30-60mins to speak with someone

6 years ago

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Keron Tull Richmond, VA

Service is good. Phone wait is too long.

6 years ago

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Deltrice Newport News, VA

AHS was quick with their response and professional.

7 years ago

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Jerry Simons Mobile, AL

replacement A/C unit not good quality. Have had 3 service calls in a three(approximately) period

7 years ago

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Valencia Mullen Killeen, TX

Issues taken care of in a professional and timely matter.

7 years ago

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William goad Charleston, SC

Takes an average of 45min to contact AHS, and 4-5 visits over a month before replacing our refigerator.

7 years ago

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cristina salazar

good service after all the problems they give me.

7 years ago

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Diane Scott Fayetteville, NC

I was a customer for a year. You can never speak to anyone that speak clear english, no matter what the issue is.

9 months ago

Reply from American Home Shield

Hi Diane, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2024

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Mark Becker

They have bad consumer service, their rates are high, and it is very hard to get them to replace your heater and air

1 year ago

Reply from American Home Shield

Dear Mark, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Sep. 14th, 2023

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Mark Norman, OK

The quality of contractors is unacceptably poor and the companies customer service just reads a script

1 year ago

Reply from American Home Shield

Dear Mark, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 23rd, 2023

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Melinda Barclay Tallahassee, FL

Well appreciate on there protection for there customer service is wonderful

1 year ago

Reply from American Home Shield

Hi Melinda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 3rd, 2023

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Demos Franklin Victorville, CA

Good and excellent workers very much on it

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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Edie Glennville, GA

Great protection and customer service when I needed them.

1 year ago

Reply from American Home Shield

Hi Edie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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amber deela Ada, OK

This warranty is amazing! Extra coverage!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 19th, 2022

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Mohamed Attia Springfield, VA

we had it for a year, they were reasonable though their premium is a bit expensive

2 years ago

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Ron

Still has not taken care of heater claim, it has been a year since claim was filed.

1 year ago

Reply from American Home Shield

Ron, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 4th, 2023

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