American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Raffy Bakersfield, CA

Customer service was excellent and thorough

7 years ago

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Avies D Brown McDonough, GA

Great. the staff is always polite and professional.

7 years ago

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Tshambric

The service member was Fast and Effective Service.

7 years ago Edited January 10, 2024

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I L Cedar Rapids, IA

Very prompt and helful. No issues so far :)

7 years ago

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Catherine Salem, OR

Person I spoke with was knowledgeable and very helpful

7 years ago

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gabriel Wesley Chapel, FL

Good and fast fox my problem in two days

7 years ago

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B Butler Braddock, PA

Diagnosed the problem quickly and fixed it immediately.

7 years ago

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Bridget M. Ferguson Parkville, MD

Professional staff and excellent service

7 years ago

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Sam Newburgh, IN

Contact was easy and contractor corrected our problem

7 years ago

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Oscar San Antonio, TX

Great service and very professional service technicians.

7 years ago

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John job Herndon, VA

Action taken very quickly and followed up

7 years ago

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Nancy A DeNault Roseville, MI

The company came out to repair the furnace was great. They were fast and very. Informative. Very nice. Very efficient. Very satisfied.

7 years ago

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Brice stump Salisbury, MD

Very professional and am very satisfied.

7 years ago

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Ann Taylor Roman Sarasota, FL

Quick, responsive, problems taken care of easily!

7 years ago

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Keith Williams Flatwoods, KY

Waiting for a sump pump to be fixed since 10/03/2018, we have made many calls and still no resolution. Much water under the house

7 years ago

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Pankaj Raleigh, NC

Painful to get someone online Wants to do least possible correction Trying to cancel..1 hr online ..listening to music!!!!!!!

7 years ago

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Ramon Flower Mound, TX

Horrible business practices. They partner with poor contractors who inflate their prices. AHS will only pay a fraction of repair/replacement costs.

8 years ago

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Ruby palacios Memphis, TN

Always have a project completed in a timely manner

8 years ago

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Norma Alvarado San Antonio, TX

Covers exactly what the sales representative described

8 years ago

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Bradley Stewart Holland, OH

My wife and I are long time members. We like the service.

8 years ago

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BRUCE MELBERT

Excellent and friendly repair. Great company.

8 years ago

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Tom Morales Longmont, CO

They broke my microwave, charged me the $125 fee and did not take any steps to fix it. Very unhappy with the service.

8 years ago

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Joy Spring City, PA

Absolutely horrible company. Impossible to reach anyone by telephone. Rates keep increasing but no benefit for increase.

8 years ago

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Aloysius Sypniewski McKinney, TX

Have always gotten a repair scheduled within <12 hrs.

8 years ago

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Kareem B Dosunmu Frisco, TX

Great response to service calls and workmanship.

8 years ago

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Raymond Duvall, WA

Every time I call I'm on hold between 45-80 minutes just waiting to talk to someone.

8 years ago

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antoniobaxter1977@gmail.com Washington, DC

It takes too long on the phone to reach someone. Company is not flexible in meeting emergency situations.

8 years ago

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Mike Rosas Orlando, FL

On time and fixed the issue with no hassle

8 years ago

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Henry Hyde Phoenix, AZ

The repair people knew what they were doing.

8 years ago

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james wallace Sacramento, CA

they seem no to care nothing got fixed. no one would answer phones always put on hold billed me twice for the same inspection

8 years ago

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Eli Aimee Gardner Virginia Beach, VA

We have no complaints other tan waiting on the phone for summiting a claim

8 years ago

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Patricia Wagener Mesa, AZ

So far we are very pleased with American Home Shield.

8 years ago

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Stanislav Springfield, VA

They came on time and fixed my problem really quick.Thanks

8 years ago

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Stephen Longan San Bernardino, CA

The customer service personnel are very professional

8 years ago

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Angela Guy-Lee Ann Arbor, MI

We have been going around in circles with horrible contractors for 4 months! AHS cares more about their contractors than customers.

8 years ago

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Eddie manna Bakersfield, CA

The best customer care , # 1 warranty Co .

8 years ago

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Linda Schmitt

It was fairly easy to get the help we needed.

8 years ago

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Naser Maraghi Katy, TX

Good service and follow up and timely service

8 years ago

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stephenb huber Corpus Christi, TX

they fixed things as fast and cheap has they can.....

8 years ago

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Alex L Grogans Oakland, CA

Oct. 15 2017 called AHS (placed on hold 47min)advised AHS rep. refrigerator out of service and still is(Dec. 5 2017)waiting for parts

8 years ago

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Deborah Coloma, MI

Great Service Always ! Always have Great Service

8 years ago

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Lynae Baltimore, MD

The response time was great and they solved the problem.

8 years ago

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Epi Sallis South Haven, MI

The absolute worst experience in customer service and service. They cant provide a service they promised. Poor employee training and service.

8 years ago

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Jennifer Creque Bowie, MD

Wait time to get through to customer service is too long. Need more agents available.

8 years ago

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Kelly Batavia, OH

Wait time to speak to customer service on phone is 45 minutes. 48 hours to get service out for broken furnace.

8 years ago

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Jeffrey Chalmette, LA

40 minute wait time with customer service. Horrendous communication from AHS and contractor. AHS is a complete disaster.

8 years ago

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Michael Benson Baton Rouge, LA

Horrible. No communication. No replies other than automated responses from twitter and facebook. No replies by email and no live response on phone.

8 years ago

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Natasha Harris Fredericksburg, VA

Deducted points because Customer service is always a long wait to speak to a person.

8 years ago

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Dr. Patricia Rodney Atlanta, GA

Responded immediately about my plumbing problem.

8 years ago

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steve raway Flat Rock, NC

Your customer service sucks. 45 min to an hour is unbelievable. This is our first and last contract with this company.

8 years ago

American Home Shield Reviews