American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Raymond Duvall, WA

Every time I call I'm on hold between 45-80 minutes just waiting to talk to someone.

7 years ago

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antoniobaxter1977@gmail.com Washington, DC

It takes too long on the phone to reach someone. Company is not flexible in meeting emergency situations.

7 years ago

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Mike Rosas Orlando, FL

On time and fixed the issue with no hassle

7 years ago

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Henry Hyde Phoenix, AZ

The repair people knew what they were doing.

7 years ago

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james wallace Sacramento, CA

they seem no to care nothing got fixed. no one would answer phones always put on hold billed me twice for the same inspection

7 years ago

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Eli Aimee Gardner Virginia Beach, VA

We have no complaints other tan waiting on the phone for summiting a claim

7 years ago

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Patricia Wagener Mesa, AZ

So far we are very pleased with American Home Shield.

7 years ago

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Stanislav Springfield, VA

They came on time and fixed my problem really quick.Thanks

7 years ago

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Stephen Longan San Bernardino, CA

The customer service personnel are very professional

7 years ago

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Angela Guy-Lee Ann Arbor, MI

We have been going around in circles with horrible contractors for 4 months! AHS cares more about their contractors than customers.

7 years ago

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Eddie manna Bakersfield, CA

The best customer care , # 1 warranty Co .

7 years ago

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Linda Schmitt

It was fairly easy to get the help we needed.

7 years ago

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Naser Maraghi Katy, TX

Good service and follow up and timely service

7 years ago

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stephenb huber Corpus Christi, TX

they fixed things as fast and cheap has they can.....

7 years ago

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Alex L Grogans Oakland, CA

Oct. 15 2017 called AHS (placed on hold 47min)advised AHS rep. refrigerator out of service and still is(Dec. 5 2017)waiting for parts

7 years ago

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Deborah Coloma, MI

Great Service Always ! Always have Great Service

8 years ago

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Lynae Baltimore, MD

The response time was great and they solved the problem.

8 years ago

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Epi Sallis South Haven, MI

The absolute worst experience in customer service and service. They cant provide a service they promised. Poor employee training and service.

8 years ago

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Jennifer Creque Bowie, MD

Wait time to get through to customer service is too long. Need more agents available.

8 years ago

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Kelly Batavia, OH

Wait time to speak to customer service on phone is 45 minutes. 48 hours to get service out for broken furnace.

8 years ago

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Jeffrey Chalmette, LA

40 minute wait time with customer service. Horrendous communication from AHS and contractor. AHS is a complete disaster.

8 years ago

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Michael Benson Baton Rouge, LA

Horrible. No communication. No replies other than automated responses from twitter and facebook. No replies by email and no live response on phone.

8 years ago

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Natasha Harris Fredericksburg, VA

Deducted points because Customer service is always a long wait to speak to a person.

8 years ago

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Dr. Patricia Rodney Atlanta, GA

Responded immediately about my plumbing problem.

8 years ago

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steve raway Flat Rock, NC

Your customer service sucks. 45 min to an hour is unbelievable. This is our first and last contract with this company.

8 years ago

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Michael Rechtin Marco Island, FL

There is a major problem with AHS repeat charging for a single service request and will not fix and keeps requesting even more payments

8 years ago

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Corenthia Williams Magnolia, DE

The gentleman from Q&A is very professional,

8 years ago

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LW Howard Frisco, TX

Always a great experience when I need services.

8 years ago

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Patrick Roberts

Very Prompt in responding to needs and questions

8 years ago

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Gradrie North Las Vegas, NV

I've been unable to speak to a real person regarding issues that can not be answered on the automated service.

8 years ago

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Jill Moebus Sterling, VA

Great jobs on calling to service and on time service

8 years ago

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Nicole Dash Florissant, MO

Timely service for repair/replacement of my appliance.

8 years ago

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Elizabeth Mcbride San Antonio, TX

Great customer service. Professional employees.

8 years ago

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Greg White Grand Prairie, TX

Used coverage 1 time in 3 years and was the worst experience. And to make matters even worse was their lying ways. Not a honest company

8 years ago

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Paulette Rice Vallejo, CA

Efficient, on time service, professional technician..

8 years ago

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Dan Mages Beaverton, OR

its an expensive service but nice to have.

8 years ago

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Mattie Darline Newton Gig Harbor, WA

The service was good. I am glad I am with This Home Warranty Company

8 years ago

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Dante Rualo Long Beach, CA

The expertise of your technicians is impeccable!

8 years ago

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Michelle Lee

Nice to have this kind of service, the only issue I had was getting ahold of some one and timelines of service.

8 years ago

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Sandra Garcia

Hour waiting time on phone. Incorrect billing records. Being billed as delinquent for service call in July which was paid.

8 years ago

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Gayve Anklesaria

Total scam!!!!! Stay away, it’s full of loop holes and you will never get a penny’s worth of service out of these scammers

8 years ago

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Judith Salk

Very difficult to reach a company representative & I think 2-3 weeks are too long to wait for the needed repair to my washing machine. Service? Poor.

8 years ago

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William Carroll Santa Clara, CA

Expensive, rarely cover the problem and any ancillary issues, hire awful contractors, contractors even complain about AHS, etc.

8 years ago

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Michael Smith Accokeek, MD

the repairman was very professional and courteous

8 years ago

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Donald Rodgers GA

1 year ago Edited November 25, 2024

Reply from American Home Shield

Hi Donald. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 15th, 2021

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Dave Tulsa, OK

They didn't pay for what I felt should of been paid for replacement of heating unit when the repair man stated the unit was dangerous due to age and product.

1 year ago

Reply from American Home Shield

Dear Dave, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jan. 5th, 2024

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Juanita Clarksville, TN

I had them for a while but every time the came to my home the parts were never coved. Been very dissatisfied

2 years ago

Reply from American Home Shield

Dear Juanita, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 6th, 2023

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Idk Cary, IL

Started out great. But the last 6 claims I put in they always had a excuse why they would not approve it.

2 years ago

Reply from American Home Shield

Dear Member, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 23rd, 2023

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Donald Farris Springfield, IL

Always covered if anything broke but seemed like their companies just put band aids on things.

2 years ago

Reply from American Home Shield

Dear Donald, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim

Jul. 31st, 2023

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Sunny Goodwin Anaheim, CA

Not good at covering failed systems...poor response time, poor quality workmen who try to charge extra fees for all kinds of unnecessary things.

2 years ago

Reply from American Home Shield

Dear Sunny, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 15th, 2023

American Home Shield Reviews