American Home Shield: Read 34,725 User Reviews From Real Homeowners

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shawn lavian Beltsville, MD

THEY SENDING NOT PERFSIONAL SERVICE COMPANY

3 years ago

Reply from American Home Shield

Hi Shawn,
Thank you for sharing your most recent AHS experience with us. I would be glad to speak with you to discuss the issues that occurred to have the issues repaired.

Feb. 23rd, 2022

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Eva Katsigiannis Algonquin, IL

Customer service is horrible bad communication

3 years ago

Reply from American Home Shield

Hi Eva. Thank you for your feedback. I am really sorry to hear you have not been pleased with the service provided. I would be happy to follow up with you to address any unresolved issue.

Feb. 18th, 2022

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Susan Neufer Clovis, CA

Agents do not have the sources to help customers

3 years ago

Reply from American Home Shield

Hi Susan,
We appreciate you for bringing the customer service issues to our attention. We would be glad to speak with you to reach a resolution.

Feb. 18th, 2022

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Leployer franklin Cordova, TN

Horrible!! Still waiting on repair going on two weeks

3 years ago

Reply from American Home Shield

Hi Leployer. Thank you for your feedback. I really hate to hear that you have had a horrible experience. I would be happy to follow up with you to discuss your concerns.

Feb. 11th, 2022

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Edward Wayne Cummins Northwood, OH

My washer stopped working 3 weeks after being repaired

3 years ago

Reply from American Home Shield

Hi Edward,
Thank you for bringing the delay in service to our attention. I would be glad to assist with a resolution.

Jan. 13th, 2022

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Becky Ferguson Buckhead, GA

Poor communication; misleading advertising;

3 years ago

Reply from American Home Shield

Hello Becky. Thank you for your feedback. I am sorry to hear that you are not pleased with the service you received or the coverage that we offer. I would be happy to speak with you to address your concerns further.

Dec. 31st, 2021

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Terrance Woodruff Dayton, OH

There's always a long wait for repairs to take place.

3 years ago

Reply from American Home Shield

Hi Terrance. Thank you for you feedback. I am sorry to hear that you have not been pleased with the time it takes to resolve your repair needs. I would be happy to look into any unresolved issue and follow up with you.

Dec. 31st, 2021

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naomi Mercer Island, WA

bc I still have not received a reimbursement for a claims

3 years ago

Reply from American Home Shield

Hi Naomi,
I hate to hear about your most recent experience and the reimbursement delay. I would be glad to speak with you to reach a resolution.

Dec. 31st, 2021

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Ted Won Camas, WA

Process to dispatch the technician takes too long

3 years ago

Reply from American Home Shield

Hi Ted,
I hate to hear about your lack of service regarding your most recent experience. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Kim Burnsworth Wichita, KS

Extremely difficult to communicate with.

3 years ago

Reply from American Home Shield

Hi Kim. Thank you for your feedback. I am sorry to hear that you have found it difficult to communicate with us. I would be happy to speak with you to discuss any unresolved issue.

Nov. 30th, 2021

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Shirley Hirshauer Saint Augustine, FL

HVAC not fixed after 4 visits by Total Aur Care

3 years ago

Reply from American Home Shield

Hi Shirley,
I hate to hear about the delay in service that was experienced to have the AC system issue repaired. I would be glad to speak with you to assist.

Nov. 30th, 2021

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Aisha razvi Dearborn, MI

Bad experience cant even reach anyone 4 rite answer00

3 years ago

Reply from American Home Shield

Hi Aisha,
I hate to hear about the delay in service that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Jeffrey Bowden Longview, TX

3 months without a refrigerator and nobody wanted to help.

3 years ago

Reply from American Home Shield

Hi Jeffrey. Thank you for taking time to tell us about the issue with your refrigerator. We are here to address your concerns. I would be happy to speak with you to discuss this matter further.

Nov. 17th, 2021

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Nathan Irvine, CA

Their prices are too high and their service is bad.

3 years ago

Reply from American Home Shield

Hi Nathan. Thank you for taking time to provide your feedback. I am sorry to hear you are not finding the value in your coverage. I would be happy to speak with you to address this matter further.

Nov. 9th, 2021

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Jackie Ridgefield, WA

Very bad customer service. Very dishonest company.

3 years ago

Reply from American Home Shield

Hi Jackie. Thank you for expressing your concerns with the service you received. I would be happy to speak with you to address this matter further.

Nov. 10th, 2021

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Brenda Carlsbad, CA

Been one month with electrical issue unresolved

3 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Aydan Seyhan Ojus, FL

I have been waiting for a repairman since October 12th.

3 years ago

Reply from American Home Shield

Hi Aydan. Thank you for letting us know that you are still waiting on service. I would be happy to speak with you to assist with resolving the issue.

Oct. 28th, 2021

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kyong kim Dallas, TX

not satisfied. did not complete the work.

3 years ago

Reply from American Home Shield

Hi Kyong,
Thank you for bringing the uncompleted repairs to our attention. I would be glad to speak with you to reach a resolution.

Oct. 19th, 2021

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Wendy Branson, MO

Poor communication. Long wait times. No answers.

3 years ago

Reply from American Home Shield

Hi Wendy. Thank you for your feeback. We do hate to hear that you have not been pleased with the service you have received. I would be happy to speak with you to address any unresolved issue.

Oct. 18th, 2021

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Steven Grygelko Cathedral City, CA

I've been waiting since May 2021 for a job to be completed

3 years ago

Reply from American Home Shield

Hi Steven. Thank you for letting us know you have an issue that has not been resolved since May. I am sorry to hear this. I would be happy to speak with you to assist with resolving this matter.

Oct. 20th, 2021

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Ana galvez Avondale, AZ

So far I've had to be without a fridge for almost a month

3 years ago

Reply from American Home Shield

Hi Ana. Thank you for letting us know about your service issue. I am sorry to hear you are still without your frig. I would be happy to speak with you to assist with resolving this matter.

Oct. 20th, 2021

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Deborah Hall Palm Desert, CA

I have had to pay out of pocket to finally get AC fixed.

3 years ago

Reply from American Home Shield

Hi Deborah. Thank you for letting us know about your service experience with your AC. I am sorry to hear that you had to pay out of pocket. I would be happy to speak with you so that we may discuss this matter further.

Oct. 13th, 2021

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Fredy Durango Whittier, CA

Horrible you guys are fraud and worthless

3 years ago

Reply from American Home Shield

Hi Fredy. We appreciate you taking time to express your opinion. I am sorry to hear that you have not been pleased with AHS. We are here to address your concerns. I would be happy to speak with you further regarding this matter.

Oct. 13th, 2021

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Brett Rhodes Daleville, VA

Not easy to use. Hasnt helped me at all yet.

3 years ago

Reply from American Home Shield

Hi Brett. Thank you for bringing your concerns to our attention. I am sorry to hear that you are not finding the value in your home warranty coverage. I would be happy to speak with you to address this matter further.

Oct. 12th, 2021

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Tawanda McCoy Covington, GA

i have a major leak and still have not been fix.

3 years ago

Reply from American Home Shield

Hi Tawanda. I am sorry to hear that your leak has not been fixed. I would be happy to speak with to assist with getting this issue resolved.

Oct. 12th, 2021

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Mark Monaco Yucaipa, CA

They will do anything not to pay for a service request.

3 years ago

Reply from American Home Shield

Hi Mark. Thank you for your feedback. I am sorry to hear that you have not found the value in your home warranty coverage. I would be happy to speak with you to address your concerns further.

Oct. 13th, 2021

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Nicole Riverside, CA

Can never get a hold of anyone. They deny clsims

3 years ago

Reply from American Home Shield

Hi Nicole. Thank you for letting us know you have not been able to reach anyone. I am sorry to hear you have been disappointed with your coverage. I would be happy to speak with you to address any unresolved issues.

Oct. 6th, 2021

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Shannon Hooks Fontana, CA

Can’t rely on the service providers sent out for repairs

3 years ago

Reply from American Home Shield

Hi Shannon,
I hate to hear about the delay in service to have the air conditioner system repaired. I would be glad to assist with a resolution to have the repairs completed.

Oct. 7th, 2021

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latosha Yarborough Franklinton, NC

It takes 2 trips to fix the correct things.

3 years ago

Reply from American Home Shield

Hi Latosha,
I hate to hear about the delay in service that has been experienced to have the service request completed on the air conditioner system. I would be glad to speak with you to assist with a resolution.

Oct. 7th, 2021

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Verified Customer

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Lynn Schaefer Union, KY

My plumber never came back to fix toilets

3 years ago

Reply from American Home Shield

Hi Lynn,
Thank you for bringing this uncompleted service to our attention. I would be glad to speak with you to reach a resolution.

Oct. 7th, 2021

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Kimble Dayton, TN

Most of time cannot rely of fast feedback

3 years ago

Reply from American Home Shield

Hi Kimble. Thank you for your feedback. We appreciate you letting us know your concerns with AHS. I would be happy to speak with you and assist with any unresolved issue.

Oct. 6th, 2021

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Barbara Hall Union City, GA

They don’t answer service in a timely manner

3 years ago

Reply from American Home Shield

Hi Barbara. Thank you for taking time to let us know about your experience. I hate to hear that you did not get an answer in a timely manner. I would be happy to speak with you to address any unresolved issue.

Sep. 30th, 2021

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Karen Smith Pinehurst, NC

Very poor experience with replacement fan

3 years ago

Reply from American Home Shield

Hi Karen. Thank you for review. I am sorry to hear you had a bad experience with replacing your ceiling fan. I would be happy to speak with you to further address this issue.

Sep. 21st, 2021

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Jose Portela

The contractors that they use are subpar. They generally find an excuse to not pay and try to charge you more money. American home shield itself just delays and delays.

3 years ago Edited September 20, 2021

Reply from American Home Shield

Hi Jose,
I would be glad to speak with you to address the service issues and vendor that serviced you.

Sep. 22nd, 2021

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Betty Goen Plano, TX

Denied my claim based on incorrect information.

3 years ago

Reply from American Home Shield

Hi Betty,
I hate to hear about the services that were not fulfilled by AHS. I would be glad to speak with you to address the denial.

Sep. 23rd, 2021

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Joumana Houston, TX

Poor customer service and I wouldn't recommend to others

3 years ago

Reply from American Home Shield

Hi Joumana,
I hate to hear about the poor customer service experience that has been endured. I would be glad to speak with you to discuss the out-of-pocket expense.

Sep. 22nd, 2021

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Jose soltero Leander, TX

Terrible customer service and do not keep their word

3 years ago

Reply from American Home Shield

Hi Joe. Thank you for your feedback. I am very sorry to hear that you were disappointed with the customer service your received. I would be happy to speak with you to assist with addressing any unresolved issue.

Sep. 22nd, 2021

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Doug Brown Panama City, FL

Took almost 2 weeks to get a service tech out last time

3 years ago

Reply from American Home Shield

Hi Doug. Thank you for taking time to let us know about your recent service experience. I am sorry to hear that the issue was not resolved to your expectations. I would he happy to speak with you to address any unresolved problem.

Sep. 14th, 2021

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keenan ellis El Cajon, CA

Always issues with when Homeshiekd has to pay.

3 years ago

Reply from American Home Shield

Hi Keenan. Thank you for taking time to let us know about the concerns with your service experience. I am sorry to hear you always have an issue when needing service. I would be happy to speak with you to further address this matter.

Sep. 14th, 2021

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Kellie Walsh Allison Park, PA

It took 3 weeks to get a hot water tank. Ridiculous!!

3 years ago

Reply from American Home Shield

Hi Kellie,
I hate to hear about the delay in service that you experienced to have the hot water tank replaced. I would be glad to speak with you to discuss your experience.

Aug. 26th, 2021

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Sadeesh Mani Chester Springs, PA

not good. Customer service from Manila sucks.

3 years ago

Reply from American Home Shield

Hi Sadeesh,
I hate to hear about your most recent AHS customer service experience and would be glad to speak with you to assist.

Aug. 26th, 2021

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STEPHANIE Renay Morgan Glenview, IL

Service Tech not showing up or ignoring calls

3 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for providing feedback about your service experience. I am sorry to hear that the tech has not been responsive. I would be happy to speak with you and look into this issue further.

Aug. 25th, 2021

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Charlie H Templeton Victoria, VA

Totally bogus company, does not live up to there contracts

3 years ago

Reply from American Home Shield

Hi Charlie,
I hate to hear about your most recent AHS experience to have the issue repaired. I would be glad to speak with you to reach a resolution.

Aug. 25th, 2021

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David Lawrence Marchman Kailua, HI

A few repairs have taken months to complete.

3 years ago

Reply from American Home Shield

Hi David,
I would like to thank you for bringing the delay in service to our attention. I would be glad to speak with you to get the issue resolved.

Aug. 27th, 2021

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Arturo Garcia El Centro, CA

I don’t like it. I’m still waiting to get paid.

3 years ago

Reply from American Home Shield

Hi Arturo,
I would be glad to speak with you to assist with a resolution to your experience.

Aug. 19th, 2021

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Kelly Farley Mishawaka, IN

Terrible. Nothing has been solved since early July.

3 years ago

Reply from American Home Shield

Hi Kelly,
I hate to hear about the delay in service that has been experienced to have the repairs completed. I would be glad to speak with you to assist with a resolution.

Aug. 19th, 2021

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Lauren Betheil Greensboro, NC

Horrible. Cover nothing. You have to pay to cancel,

3 years ago

Reply from American Home Shield

Hi Lauren,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss the noncovered cost.

Aug. 17th, 2021

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Timothy Woods Chandler, AZ

Worst customer service I've experienced from any company.

3 years ago

Reply from American Home Shield

Hi Timothy. Thank you for expressing your concerns regarding your customer service experience. We do hate to hear how unsatisfied you are with your experience. I would be happy to speak with you to further address this issue.

Aug. 10th, 2021

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John Lewis Las Vegas, NV

Evasive and non informative answers and solutions.

3 years ago

Reply from American Home Shield

Hi John,
I would like to thank you for bringing the issue to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Gary L Murray Kansas City, MO

Slow response, unprofessional people answering the phone.

3 years ago

Reply from American Home Shield

Hi Gary. We appreciate your feedback regarding your service experience. We do hate to hear that you were not satisfied with the service you received. I would be happy to speak with you to address any unresolved issue.

Aug. 11th, 2021

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