American Home Shield: Read 34,871 User Reviews From Real Homeowners

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savannah cleary Havelock, NC

Offers great options to keep appliances in your home protected

2 years ago

Reply from American Home Shield

Savannah, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.

Jun. 5th, 2023

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Dustin Zucco Phoenix, AZ

Awesome handle claims fast and easy and really care about me

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Kairos Enterprises LLC Olathe, KS

Their service technicians were not aways the best and I would often have to have follow up services for the same issue.

2 years ago Edited April 28, 2023

Reply from American Home Shield

Hi Kairos, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Susan Bowes Aberdeen, WA

i had them before and they are a great company good value would reccomend

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 31st, 2023

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Bhagwant Malik Buena Park, CA

Increase the monthly contract price more than agreed. Very bad. Must agree to the price quoted on Jan 12,23 or cancel the contract.

2 years ago

Reply from American Home Shield

Hi Mr. Malik, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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AM L Charlotte, NC

Great costumer service. They were very attentive to help me with my request.

2 years ago

Reply from American Home Shield

Hi AM,
Thank you for your feedback about your most recent American Home Shield.

Jan. 9th, 2023

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Liz

It was okay. Our coverage maxed out rather quickly and we switched companies. I wouldn’t use them again.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Daniel Eibeck Reading, PA

Customer service was easy to reach, and extremely helpful. Highly recommend.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 19th, 2022

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Holly Holmes Kings Mountain, NC

Great company! Highly recommend. Reliable for quickly responding to claims.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 21st, 2022

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Mason62of9 Gainesville, FL

The experience I had with them was just fine, customer service qas good. Prices in the long run were high for my area.

3 years ago

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Frederick Rising Pahrump, NV

Every claim I have had has been excellent. Prompt service. Great coverage

3 years ago

Reply from American Home Shield

Hi Frederick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Lisa Houston, TX

Cost too high for service calls . Long hold time and what was suppose to be covered was not . Had to switch companies. Not recommending

3 years ago

Reply from American Home Shield

Hi Lisa. Thank you for expressing your concerns. We do hate to hear that you have not been pleased with your warranty service. I would be happy to speak with you to address any unresolved issue.

Dec. 16th, 2021

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K.M. P. Charlotte, NC

Tons of small print for you to read. Do your research & make sure you ask questions about coverage. Decent price.

4 years ago

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Verified Customer

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David

Air Conditioning repair rip off! Every single time!

1 year ago

Reply from American Home Shield

Hi David, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Wilson

They did not resolve the problem and charged me twice

1 year ago

Reply from American Home Shield

Hi Wilson, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Steven

5/15/24 AC request started 7/31 Repaired

1 year ago

Reply from American Home Shield

Hi Steven, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Elbert

My air conditioner is still flooding my house!!

1 year ago Edited August 28, 2024

Reply from American Home Shield

Hi Elbert, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Doreen

Service not rendered and no follow up from AHS

1 year ago

Reply from American Home Shield

Hi Doreen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Anthony

DDD Dishonest, Disrespectful and Disappointing

1 year ago

Reply from American Home Shield

Hi Anthony, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Bonnie

Horrible repairmen. Long wait times for service

1 year ago

Reply from American Home Shield

Hi Bonnie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Kay Woodway, TX

they sent unqualified person who couldn't do the job

2 years ago

Reply from American Home Shield

Dear Kay, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Nov. 1st, 2023

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Verified Customer

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Kurt Bumbulis The Bronx, NY

So so value. Some bad customer service.

2 years ago

Reply from American Home Shield

Dear Kurt, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Mitch Seal San Antonio, TX

They always call me and not my property manager.

2 years ago

Reply from American Home Shield

Dear Mitch, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 30th, 2023

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Verified Customer

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Paulette J League City, TX

They do not apply the benefits as written in the policy

2 years ago

Reply from American Home Shield

Dear Paulette, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 13th, 2023

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Verified Customer

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Dennis Fort Worth, TX

Did not resolve my issue,was not willing to work with me

2 years ago

Reply from American Home Shield

Dear Dennis, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 19th, 2023

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Verified Customer

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Keith Kramis San Antonio, TX

June 11 to July 18, today without comply

2 years ago

Reply from American Home Shield

Keith, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

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Verified Customer

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Donald Byrd Houston, TX

Bad service after hours with aircondition. Company

2 years ago

Reply from American Home Shield

Donald, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 13th, 2023

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Verified Customer

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Kristen Cazier Phoenix, AZ

Not covering anything I thought was covered

2 years ago

Reply from American Home Shield

Kristen, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Verified Customer

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Gerard Singleton Mobile, AL

Still waiting on a call back about my AC unit..

2 years ago

Reply from American Home Shield

Gerard, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 6th, 2023

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Verified Customer

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Joy Lancaster, SC

A gas leak reported 6/9/23; not repaired

2 years ago

Reply from American Home Shield

Dear Joy, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jun. 29th, 2023

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Verified Customer

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Reginald

I did not receive the assistance financially I expected.

2 years ago

Reply from American Home Shield

Dear Reginald, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 21st, 2023

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Verified Customer

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Katherine Green Seattle, WA

Unconcern for their clients. Their integrity is poor.

2 years ago

Reply from American Home Shield

Dear Katherine,
I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at Bestco@ahs.com.
Sincerely,

Mariah

Jun. 7th, 2023

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Verified Customer

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Sandee Sanderson Killeen, TX

Overpriced for services offered and no military discount

2 years ago

Reply from American Home Shield

Hi Sandee, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Marcia A Grey-Patterson Fishersville, VA

I got very negative work men related experiences.

2 years ago

Reply from American Home Shield

Hi Marcia, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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Adam Half Way, MO

They don't cover sqat cost over 700 to work on my furnace

2 years ago

Reply from American Home Shield

Hi Adam, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number.

Dec. 28th, 2022

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Verified Customer

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Eli Baton Rouge, LA

No follow through. Issue still not resolved.

2 years ago

Reply from American Home Shield

Hi Eli, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred. Please provide your property address.

Dec. 28th, 2022

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Verified Customer

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Sam Lorton, VA

Our Refregrator is broken over a month ago, still not fixed

2 years ago

Reply from American Home Shield

Hi Sam, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number.

Dec. 23rd, 2022

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Verified Customer

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Carlos Ghanem Rancho Cucamonga, CA

Terrible customer service and my problem wasn't fixed

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

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Verified Customer

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Jane Burmeister Glendale, AZ

They try to bandage things vs. replacement

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 9th, 2022

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Verified Customer

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david paul barrett Surprise, AZ

fraud company pool company didn't properly diagnose problem

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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George Springer Mc Gregor, TX

Terrible service and electronics coverage deplorable!

3 years ago

Reply from American Home Shield

Hi George, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 5th, 2022

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Verified Customer

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G. Boloor Houston, TX

I waited 3 weeks to get help with my microwave but AHS never cared to help me and I found my own contractor to install the microwave

3 years ago

Reply from American Home Shield

Hi G, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Dec. 6th, 2022

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Verified Customer

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douglas stowers Riverdale, GA

Been without an appliance -fridge- for a month.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

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Verified Customer

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Ronald J Veazie Los Angeles, CA

Extremely poor quality of Contractors/Dishonesty

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

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Verified Customer

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Christian Davies Katy, TX

Poor standards of companies they use to repair

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

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Verified Customer

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Larry Mebane Fayetteville, NC

I had to replace my Gas pack wih no help from Ameican Home Shield the unit could been unsafe.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Larry, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 10th, 2022

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Verified Customer

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daniel zitter Los Angeles, CA

Terrible customer service and will deny every claim

3 years ago

Reply from American Home Shield

Hi Daniel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Verified Customer

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Oscar Shady Side, MD

You cant really understand what they are saying

3 years ago

Reply from American Home Shield

Hi Oscar, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue, Please provide property address.

Dec. 7th, 2022

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Verified Customer

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Sheneika Katrina Mack Killeen, TX

Numerous problems with customer service employees

3 years ago

Reply from American Home Shield

Hi Sheneika, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 10th, 2022

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Verified Customer

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Priya Iyer Murrysville, PA

My dishwasher job is still not completed

3 years ago

Reply from American Home Shield

Hi Priya, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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