American Home Shield: Read 34,890 User Reviews From Real Homeowners

star star star star star

Nicole Dash Florissant, MO

Timely service for repair/replacement of my appliance.

8 years ago

star star star star star

Elizabeth Mcbride San Antonio, TX

Great customer service. Professional employees.

8 years ago

star star_border star_border star_border star_border

Greg White Grand Prairie, TX

Used coverage 1 time in 3 years and was the worst experience. And to make matters even worse was their lying ways. Not a honest company

8 years ago

star star star star star

Paulette Rice Vallejo, CA

Efficient, on time service, professional technician..

8 years ago

star star star star star

Dan Mages Beaverton, OR

its an expensive service but nice to have.

8 years ago

star star star star star_border

Mattie Darline Newton Gig Harbor, WA

The service was good. I am glad I am with This Home Warranty Company

8 years ago

star star star star star

Dante Rualo Long Beach, CA

The expertise of your technicians is impeccable!

8 years ago

star star star_border star_border star_border

Michelle Lee

Nice to have this kind of service, the only issue I had was getting ahold of some one and timelines of service.

8 years ago

star star_border star_border star_border star_border

Sandra Garcia

Hour waiting time on phone. Incorrect billing records. Being billed as delinquent for service call in July which was paid.

8 years ago

star star_border star_border star_border star_border

Gayve Anklesaria

Total scam!!!!! Stay away, it’s full of loop holes and you will never get a penny’s worth of service out of these scammers

8 years ago

star star_border star_border star_border star_border

Judith Salk

Very difficult to reach a company representative & I think 2-3 weeks are too long to wait for the needed repair to my washing machine. Service? Poor.

8 years ago

star star_border star_border star_border star_border

William Carroll Santa Clara, CA

Expensive, rarely cover the problem and any ancillary issues, hire awful contractors, contractors even complain about AHS, etc.

8 years ago

star star star star star

Michael Smith Accokeek, MD

the repairman was very professional and courteous

8 years ago

star star star star star

Donald Rodgers GA

1 year ago Edited November 25, 2024

Reply from American Home Shield

Hi Donald. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 15th, 2021

star star_border star_border star_border star_border

Dave Tulsa, OK

They didn't pay for what I felt should of been paid for replacement of heating unit when the repair man stated the unit was dangerous due to age and product.

1 year ago

Reply from American Home Shield

Dear Dave, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jan. 5th, 2024

star star star star_border star_border

Juanita Clarksville, TN

I had them for a while but every time the came to my home the parts were never coved. Been very dissatisfied

2 years ago

Reply from American Home Shield

Dear Juanita, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 6th, 2023

star star star star_border star_border

Idk Cary, IL

Started out great. But the last 6 claims I put in they always had a excuse why they would not approve it.

2 years ago

Reply from American Home Shield

Dear Member, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 23rd, 2023

star star star star star_border

Donald Farris Springfield, IL

Always covered if anything broke but seemed like their companies just put band aids on things.

2 years ago

Reply from American Home Shield

Dear Donald, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim

Jul. 31st, 2023

star star star_border star_border star_border

Sunny Goodwin Anaheim, CA

Not good at covering failed systems...poor response time, poor quality workmen who try to charge extra fees for all kinds of unnecessary things.

2 years ago

Reply from American Home Shield

Dear Sunny, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 15th, 2023

star star star star star

savannah cleary Havelock, NC

Offers great options to keep appliances in your home protected

2 years ago

Reply from American Home Shield

Savannah, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.

Jun. 5th, 2023

star star star star star

Dustin Zucco Phoenix, AZ

Awesome handle claims fast and easy and really care about me

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

star star star star_border star_border

Kairos Enterprises LLC Olathe, KS

Their service technicians were not aways the best and I would often have to have follow up services for the same issue.

2 years ago Edited April 28, 2023

Reply from American Home Shield

Hi Kairos, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

star star star star star

Susan Bowes Aberdeen, WA

i had them before and they are a great company good value would reccomend

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 31st, 2023

star star star_border star_border star_border

Bhagwant Malik Buena Park, CA

Increase the monthly contract price more than agreed. Very bad. Must agree to the price quoted on Jan 12,23 or cancel the contract.

2 years ago

Reply from American Home Shield

Hi Mr. Malik, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

star star star star star

AM L Charlotte, NC

Great costumer service. They were very attentive to help me with my request.

2 years ago

Reply from American Home Shield

Hi AM,
Thank you for your feedback about your most recent American Home Shield.

Jan. 9th, 2023

star star star star_border star_border

Liz

It was okay. Our coverage maxed out rather quickly and we switched companies. I wouldn’t use them again.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

star star star star star

Daniel Eibeck Reading, PA

Customer service was easy to reach, and extremely helpful. Highly recommend.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 19th, 2022

star star star star star

Holly Holmes Kings Mountain, NC

Great company! Highly recommend. Reliable for quickly responding to claims.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 21st, 2022

star star star star_border star_border

Mason62of9 Gainesville, FL

The experience I had with them was just fine, customer service qas good. Prices in the long run were high for my area.

3 years ago

star star star star star

Frederick Rising Pahrump, NV

Every claim I have had has been excellent. Prompt service. Great coverage

3 years ago

Reply from American Home Shield

Hi Frederick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

star star star_border star_border star_border

Lisa Houston, TX

Cost too high for service calls . Long hold time and what was suppose to be covered was not . Had to switch companies. Not recommending

4 years ago

Reply from American Home Shield

Hi Lisa. Thank you for expressing your concerns. We do hate to hear that you have not been pleased with your warranty service. I would be happy to speak with you to address any unresolved issue.

Dec. 16th, 2021

star star star star_border star_border

K.M. P. Charlotte, NC

Tons of small print for you to read. Do your research & make sure you ask questions about coverage. Decent price.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David

Air Conditioning repair rip off! Every single time!

1 year ago

Reply from American Home Shield

Hi David, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 10th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Wilson

They did not resolve the problem and charged me twice

1 year ago

Reply from American Home Shield

Hi Wilson, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 2nd, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Steven

5/15/24 AC request started 7/31 Repaired

1 year ago

Reply from American Home Shield

Hi Steven, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Elbert

My air conditioner is still flooding my house!!

1 year ago Edited August 28, 2024

Reply from American Home Shield

Hi Elbert, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Doreen

Service not rendered and no follow up from AHS

1 year ago

Reply from American Home Shield

Hi Doreen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 27th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony

DDD Dishonest, Disrespectful and Disappointing

1 year ago

Reply from American Home Shield

Hi Anthony, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Bonnie

Horrible repairmen. Long wait times for service

1 year ago

Reply from American Home Shield

Hi Bonnie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Kay Woodway, TX

they sent unqualified person who couldn't do the job

2 years ago

Reply from American Home Shield

Dear Kay, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Nov. 1st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Kurt Bumbulis The Bronx, NY

So so value. Some bad customer service.

2 years ago

Reply from American Home Shield

Dear Kurt, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Nov. 2nd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Mitch Seal San Antonio, TX

They always call me and not my property manager.

2 years ago

Reply from American Home Shield

Dear Mitch, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 30th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Paulette J League City, TX

They do not apply the benefits as written in the policy

2 years ago

Reply from American Home Shield

Dear Paulette, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 13th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Dennis Fort Worth, TX

Did not resolve my issue,was not willing to work with me

2 years ago

Reply from American Home Shield

Dear Dennis, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 19th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Keith Kramis San Antonio, TX

June 11 to July 18, today without comply

2 years ago

Reply from American Home Shield

Keith, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Donald Byrd Houston, TX

Bad service after hours with aircondition. Company

2 years ago

Reply from American Home Shield

Donald, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 13th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Kristen Cazier Phoenix, AZ

Not covering anything I thought was covered

2 years ago

Reply from American Home Shield

Kristen, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Gerard Singleton Mobile, AL

Still waiting on a call back about my AC unit..

2 years ago

Reply from American Home Shield

Gerard, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 6th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Joy Lancaster, SC

A gas leak reported 6/9/23; not repaired

2 years ago

Reply from American Home Shield

Dear Joy, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jun. 29th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Reginald

I did not receive the assistance financially I expected.

2 years ago

Reply from American Home Shield

Dear Reginald, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 21st, 2023

American Home Shield Reviews