American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Rick Smith Swannanoa, NC

Repair / replace not made on air conditioning

3 years ago

Reply from American Home Shield

Hi Rick, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 5th, 2022

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Verified Customer

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Olivia Hampton, GA

Still waiting on service since last year

3 years ago

Reply from American Home Shield

Hi Olivia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Janise Seldon Los Angeles, CA

Hard to contact & long waiting times. Terrible

3 years ago

Reply from American Home Shield

Hi Janise, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

Jun. 23rd, 2022

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Thomas Murphrey League City, TX

cost of monthly membership went up each year by$20

3 years ago

Reply from American Home Shield

Hi Thomas, Thank you for your feedback about the premium cost increase. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Porschea Boatwright Moncks Corner, SC

Poor customer service...too much customer effort involved

3 years ago

Reply from American Home Shield

Hi Porschea, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Deborah Las Vegas, NV

I have 3-4 open work orders no AC , cooktop etc

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 17th, 2022

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Joshua Terre Haute, IN

Poor experience in claims and customer service.

3 years ago

Reply from American Home Shield

Hi Joshua, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Armando Ojeda-Sepulveda Turlock, CA

I had a water leaknat home. AHS sent a contractor and after the contractor turned in their report demanding a leak detection be done nothing was authorized or scheduled. I kept calling for answers as to getting a fix and they sat on this and did nothing. I had no hot water for 2 weeks with no repairs. I ended up scheduling everything with a different contractor and no reimbursement was given to me. I had to solve the problem myself because they did nothing to solve the issue. I wish I could give them no stars. I would not recommend them to absolutely anyone. Can't wait till my contract ends.

3 years ago

Reply from American Home Shield

Hi Armando, Thank you for bringing your AHS experience to our attention. I would be glad to speak with you to assist with the issues.

Jun. 14th, 2022

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Corina White Jacksonville, FL

Washing machine serviced recently was not handled well.

3 years ago

Reply from American Home Shield

Hi Corina, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

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Thomas B. Fox Chestnut Hill, MA

Referred vendor 1st Call Appliance is truly awful.

3 years ago

Reply from American Home Shield

Hi Thomas, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number or property address.

May. 31st, 2022

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Damaris Decatur, GA

It's taking a long time to get a resolution.

3 years ago

Reply from American Home Shield

Hi Damaris, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS contract number.

May. 30th, 2022

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David Litchfield

I have had my frig worked on for 2 months and it's still has an open work order

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi David, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution.

May. 30th, 2022

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Johnny Hawkins Pinson, AL

Customer service is poor. Poor follow up skills

3 years ago

Reply from American Home Shield

Hi Johnny, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS property address.

May. 31st, 2022

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ADOLFO JAUREGUI League City, TX

Took 2 months to get replacement parts for the washer

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Elizabeth Jimmison Hampton, VA

You have not sent anyone out to replace the drywall yet

3 years ago

Reply from American Home Shield

Hi Elizabeth, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 20th, 2022

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Yasmin Rosado Humble, TX

They would not send someone to fix my water heater

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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Georges Suwanee, GA

No follow up from american home shield , after a work done

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

May. 19th, 2022

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Jason Fister Westerville, OH

Unable to provide resolution for incomplete work orders.

3 years ago

Reply from American Home Shield

Hi Jason, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address for further assistance.

May. 20th, 2022

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Nicole Wagner Kansas City, MO

TERRIBLE customer service, long hold times.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Rajeev Nagaraj Austin, TX

No clue of what is happening on the ticket

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 5th, 2022

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SV Jacksonville, FL

Replacement faucet not of same quality as my initial faucet

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

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Cockroft La Quinta, CA

They assigned but not fixed yet. Someone dropped the ball

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Sean Fabich Columbus, OH

Awful. Over promise under deliver. Cancelled my plan.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Dominique Moore Albuquerque, NM

Political about who they pick as providers

3 years ago

Reply from American Home Shield

Hi Dominique, I hate to hear about the issues that have occurred with AHS. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

May. 6th, 2022

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Mario Martinez Arce West Jordan, UT

It took them 3 to 4 weeks with out a water heater

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your Water Heater. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

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Ramon Cruz Austin, TX

They take to long to fix . The items and t

3 years ago

Reply from American Home Shield

HI Ramon, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number.

May. 6th, 2022

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Kawehi Namahoe Kapolei, HI

Very poor experience with recent repair request.

3 years ago

Reply from American Home Shield

Hi Kawehi. Thank you for taking time to let us know about your recent service experience. I do hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 3rd, 2022

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Verified Customer

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Roger Broughton Las Vegas, NV

I had to pay for two service calls to fix one item

3 years ago

Reply from American Home Shield

Hi Roger, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 6th, 2022

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Verified Customer

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Robert Katz

Had two service calls and both were denied

3 years ago

Reply from American Home Shield

Hi Robert. Thank you letting us know about your service experience. I am sorry to hear that your repairs were not covered. I would be happy to look into this issue further and follow up with you. Please provide your contract number or property address so that I may locate your account.

Apr. 15th, 2022

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Alam

Very poor service and not keeping commitments

3 years ago

Reply from American Home Shield

Hi Alam. Thank you or taking time to write a review. I am sorry to hear you were not happy with the service you received. I would be happy to speak with you regarding any unresolved issue. Please provide your contract agreement number so that I may locate your account.

Apr. 15th, 2022

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Verified Customer

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almo Miniex

service was excellent and all work was c0mpleted on time

3 years ago

Reply from American Home Shield

Hi Almo, We appreciate your feedback and hope you continue to enjoy the excellent service that has been provided.

Apr. 13th, 2022

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Dan Hafner

You always look for the cheapest employee you can find

3 years ago

Reply from American Home Shield

Hi Dan, I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Apr. 13th, 2022

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Jiwilson

Because they state one thing and do something else

3 years ago

Reply from American Home Shield

Hi Jiwilson. We appreciate your feedback. I am sorry to hear that you have not been pleased with the service from AHS. I would be happy to follow up with you to address any unresolved issue.

Apr. 9th, 2022

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OT Dallas, TX

nothing was repaired, explained, justified, informed, etc

3 years ago

Reply from American Home Shield

Hi OT. Thank you for your feedback. I am sorry to hear that you were not pleased with the service you received. I would be happy to speak with you to assist with any unresolved issue.

Mar. 31st, 2022

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Verified Customer

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SUE SAUER Albuquerque, NM

YOUR SERVICE AND COMMUNICATIONS ARE JUST AWFULL !!!!!

3 years ago

Reply from American Home Shield

Hi Sue, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

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Karen Vallejo, CA

The job still isn't done 2 weeks later and no follow up

3 years ago

Reply from American Home Shield

Hi Karen. Thank you for letting us know the job is not complete. I hate to hear that no one has followed up with you. I would be happy to speak with you to assist with resolving this issue.

Mar. 22nd, 2022

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Sarona Burchard Glendale, AZ

Don't have helpful people working for them.

3 years ago

Reply from American Home Shield

Hi Sarona, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 24th, 2022

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Jason Sayers Danville, CA

Never get anything fix without multiple visits and delays

3 years ago

Reply from American Home Shield

Hi Jason, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 23rd, 2022

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Gerald Upper Marlboro, MD

Failure to provide a cost breakdown for the latest service.

3 years ago

Reply from American Home Shield

Hi Gerald. Thank you for taking time to write a review of your experience. I am sorry to hear that you did not receive a breakdown of the cost of your last service. I would be happy to speak with you to assist with a resolution to this issue.

Mar. 16th, 2022

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Carla Wolkoff Anchorage, AK

awful, they dont cover much and its hidden in fine print

3 years ago

Reply from American Home Shield

Hi Carla. We appreciate your feedback. I am sorry to hear that you are not pleased with the coverage that we offer. I would be happy to speak with you to discuss this issue further.

Mar. 16th, 2022

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Katarina Valenzuela Waco, TX

They miscalculated my taxes and now I owe $2k.

3 years ago

Reply from American Home Shield

Hi Katarina. Thank you for taking time to let us know about this billing issue. I would be happy to look into this issue further and follow up with you.

Mar. 14th, 2022

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Marguerite Randall Florissant, MO

my washer and dryer still not fix after 5 weeks

3 years ago

Reply from American Home Shield

Hi Marguerite, I hate to hear about the washer and dryer work order that was unsatisfactory through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Cheryl Hosel Seabrook, TX

Long wait times and not reputable companies being used.

3 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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shawn lavian Beltsville, MD

THEY SENDING NOT PERFSIONAL SERVICE COMPANY

3 years ago

Reply from American Home Shield

Hi Shawn,
Thank you for sharing your most recent AHS experience with us. I would be glad to speak with you to discuss the issues that occurred to have the issues repaired.

Feb. 23rd, 2022

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Eva Katsigiannis Algonquin, IL

Customer service is horrible bad communication

3 years ago

Reply from American Home Shield

Hi Eva. Thank you for your feedback. I am really sorry to hear you have not been pleased with the service provided. I would be happy to follow up with you to address any unresolved issue.

Feb. 18th, 2022

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Susan Neufer Clovis, CA

Agents do not have the sources to help customers

3 years ago

Reply from American Home Shield

Hi Susan,
We appreciate you for bringing the customer service issues to our attention. We would be glad to speak with you to reach a resolution.

Feb. 18th, 2022

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Leployer franklin Cordova, TN

Horrible!! Still waiting on repair going on two weeks

3 years ago

Reply from American Home Shield

Hi Leployer. Thank you for your feedback. I really hate to hear that you have had a horrible experience. I would be happy to follow up with you to discuss your concerns.

Feb. 11th, 2022

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Edward Wayne Cummins Northwood, OH

My washer stopped working 3 weeks after being repaired

3 years ago

Reply from American Home Shield

Hi Edward,
Thank you for bringing the delay in service to our attention. I would be glad to assist with a resolution.

Jan. 13th, 2022

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Becky Ferguson Buckhead, GA

Poor communication; misleading advertising;

3 years ago

Reply from American Home Shield

Hello Becky. Thank you for your feedback. I am sorry to hear that you are not pleased with the service you received or the coverage that we offer. I would be happy to speak with you to address your concerns further.

Dec. 31st, 2021

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Terrance Woodruff Dayton, OH

There's always a long wait for repairs to take place.

3 years ago

Reply from American Home Shield

Hi Terrance. Thank you for you feedback. I am sorry to hear that you have not been pleased with the time it takes to resolve your repair needs. I would be happy to look into any unresolved issue and follow up with you.

Dec. 31st, 2021

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