American Home Shield: Read 34,724 User Reviews From Real Homeowners

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DAWN Dallas, TX

the price the services offered and the custom

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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Deborah Swanson Magnolia, TX

Monthly payments and service call fees are too high.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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ROBERT GA

I dislike the the lack of understanding and knowledge of the CSR.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Deborah Elowson Burlingame, CA

Good service. Especially from the plumbers assigned.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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The Best “Moment of Life” Album

Customer service agent wasn’t friendly and refused to escalate customer concerns to higher level.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Abe Gershbaum Spring Valley, NY

Too many partial disapprovals or disapprovals or un repaired items

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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AUBREY Birmingham, AL

The contractors aren’t flexible enough with working with u on a time that works for u

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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Cleophus OGuinn Dublin, CA

The timely response to our request for service.

2 years ago

Reply from American Home Shield

Hi Cleophus, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 11th, 2023

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Verified Customer

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MYRA Hoschton, GA

Very knowledgeable like me know what I was receiving

2 years ago

Reply from American Home Shield

Hi Myra, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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Joe Hernandez San Antonio, TX

Seriously. This is not worth it. Will not fix anything but the $85 dollar garbage disposal. All empty promises.

2 years ago

Reply from American Home Shield

Hi Joe, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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JOHN Lynchburg, VA

Response time was very good. Repair took 4 weeks.

2 years ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 5th, 2023

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JOHN Folsom, CA

The last 2 service request have cost me 3 days of missed work, your service charge and with no repair complete.

2 years ago

Reply from American Home Shield

Hi John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Craig Winterhalder Sacramento, CA

Value on the pricing but the time it takes to fix things is incredibly slow.

2 years ago

Reply from American Home Shield

Hi Craig,
Thank you for brining the concerns to our attention. We would be glad to speak with you.

Mar. 31st, 2023

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Verified Customer

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Paula Donnell Reisterstown, MD

AHS has provided fast and competent service

2 years ago

Reply from American Home Shield

Hi Paula, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Michael Harris Dallas, TX

It seems most appliances have manufacturers defect or suffered from abuse and are not covered

2 years ago

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your Appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

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DONNA Sacramento, CA

How quickly and efficiently work has been done.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

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jeannine braham Marietta, GA

Sometimes the service people come and they do the least on fixing the problem

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 15th, 2023

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CHARLOTTE Mandeville, LA

Service persons was unwilling to peruse underlying problem with toilet issue.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 15th, 2023

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AG Will Greenville, SC

Professional company with good services provided!

2 years ago

Reply from American Home Shield

Hi AG, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 10th, 2023

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PATRICK Cary, NC

I like the ease of using the service and value.

2 years ago

Reply from American Home Shield

Hi Patrick,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 10th, 2023

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NANCY Spring, TX

It’s declining in service and yet the prices are only going up.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Ariele O'Brien Punta Gorda, FL

Service is great, but the rate raise made it no longer cost effective.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Herman Valenzuela Tempe, AZ

Liked the quick response to service requests

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Rachel Johnson Kansas City, MO

Good company but has raised our rates almost $25 in the last year per month

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Leslie Sorensen San Antonio, TX

This time service was quick. Last time it took 4 months and a letter to the BBB

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Mike Krowisz Belleville, MI

Big concern is getting a technician timely.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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JACQUELINE Oakland, CA

great price and help for warranty, would use again

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Beverly Bradshaw Memphis, TN

Second tech did great job, however problem has reoccurred.

2 years ago

Reply from American Home Shield

Hi Beverly, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2023

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Michaun Frye-Fisher St Louis, MO

They charged entire annual fee to my bank account still is not resolved. I will have to call again today

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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Jay Dodson Fishers, IN

There's no follow up with the service providers. The onus is placed on the homeowner.

2 years ago

Reply from American Home Shield

Jay, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 2nd, 2023

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Robert Merlo Atlanta, GA

Too often the technicians sent are not qualified to make the repairs necessary.

2 years ago

Reply from American Home Shield

Hi Robert, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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MARIA

It took over 1 month to receive a replacement for my dishwasher, after I ordered it

2 years ago Edited January 10, 2024

Reply from American Home Shield

Maria, Thank you for letting us know about your concerns regarding your Dishwasher request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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SHANNON Wasilla, AK

Two years in a row they have significantly raised their prices. Slow to get contractors to jobs.

2 years ago

Reply from American Home Shield

Shannon, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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MAURICE Palmdale, CA

Timely and efficient service was rendered.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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MITAT Ashburn, VA

so far so good service provided some problems

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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Tracey Montgomery Myrtle Beach, SC

Awful experience. Had the contractor come out in Jan then never seen them again. Parts not ordered. So I cancelled.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Tracey, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Danette Flynn kerper Costa Mesa, CA

Ok in Utah , Great service and companies

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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Will Walton Los Angeles, CA

This company will send any vendor to your house most of the time they are in an unmarked regular car and sketchy

2 years ago Edited February 22, 2023

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 17th, 2023

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Marti Grossman Palm Desert, CA

We are still waiting for a call back from them since we had a service call two weeks ago

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 17th, 2023

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BEATRICE

A few of the service companies that you all use are not good caring companies.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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TOM Irmo, SC

Much better customer service and repair assignment to GE dryer repair

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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Megan Carr Chicago, IL

I request a service call for my dryer vent. Only to find out that it wasn't covered.

2 years ago

Reply from American Home Shield

Hi Megan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 10th, 2023

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CHRISTOPHER Tualatin, OR

Length of time to get service provider to my house.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 9th, 2023

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Suzanne Duross

Professional service & efficient managing of claims

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

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Patricia White Fontana, CA

I liked the quick response time. The resolution

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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Daniel Lapidus Atlantic Highlands, NJ

Terrible customer service. All agents are overseas call center no access to corporate managers to escalate issues.

2 years ago

Reply from American Home Shield

Hi Daniel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 8th, 2023

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Stephen Seitz Oxford, MD

Technician did a great job fixing the problem.

2 years ago

Reply from American Home Shield

Hi Stephen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

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N E

They're fast wh responding and sending out contractors

2 years ago

Reply from American Home Shield

Hi NE, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 1st, 2023

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CHRISTINE East Wenatchee, WA

They cover costs of repairs but it took a long time to get approval

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Harry Underland Houston, TX

My dishwasher is finally repaired - thanks to TSA Appliance

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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