American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Jose La Mirada, CA

Out of pocket expensive . Seems coverage is inadequate

5 years ago

Reply from American Home Shield

Hi Jose,
I hate to hear about the out of pocket expense for the repairs.

Feb. 27th, 2021

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Butch Lexington, SC

was not call back and no consideration for customer

5 years ago

Reply from American Home Shield

Hi Butch,
We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

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Clarinda Islam Chandler, AZ

1 service; reimbursement delayed by weeks

5 years ago

Reply from American Home Shield

Hi Clarinda,
I have located your AHS account and will be glad to speak with about the issues.

Feb. 8th, 2021

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Kimberly Council Springfield, PA

The turn around time for service is very slow

5 years ago

Reply from American Home Shield

Hi Kimberly,
I hate to hear about the delay in service that you received to have the boiler repaired.

Feb. 8th, 2021

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Anonymous Saint Louis, MO

It's hard to get your questions answered.

5 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Chad Melbourne, FL

Denied nearly every service call out of 5 this year

5 years ago

Reply from American Home Shield

Hi Chad,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Anita Kimsey Campobello, SC

They say "repair or replace" but they don't do either.

5 years ago

Reply from American Home Shield

Hi Anita,
Thank you for providing us with feedback about your most recent AHS service experience. I would be glad to speak with you soon.

Jan. 20th, 2021

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Nasine Ladson, SC

Poor customer service. Unqualified contractors. Expensive.

5 years ago

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John Akama-Makia Little Rock, AR

They have not done the repairs in my home for months now.

5 years ago

Reply from American Home Shield

Hi John,
I would be glad to speak with you to get the repairs completed.

Jan. 26th, 2021

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Connie Robertson

They won't answer the phone when you try to cancel.

5 years ago

Reply from American Home Shield

Hi Connie, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution.

May. 17th, 2022

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nora hewitt

claim denial with false information/ aweful

5 years ago

Reply from American Home Shield

Hi Nora, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Anonymous

not professional, nor trained to fix my problem

5 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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richard seaworth

When we needed our refrigerator fixed it took 3 weeks

5 years ago

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wilson

they don't cover what they say they will

5 years ago

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Anonymous

They don't want to pay there end of the debt

5 years ago

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F. You

Worst customer response ever. 2 hours on hold.

5 years ago

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Verified Customer

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Ilene Marie Tognini

Too many times they reject valid claims for service.

5 years ago

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Verified Customer

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Jms

Offer a/c replacement, but never give it

5 years ago

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Verified Customer

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Robert S.

They have not fixed dishwasher in one month.

5 years ago

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Reza Malek

Unprofessional, careless customer service

5 years ago

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Sandra Serra

Does not cover a lot of what you need covered example FREON

5 years ago

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Verified Customer

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Rob Hagans

Long wait times on phone online portal not updated

5 years ago

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Antonio Reyes

When you need parts they take forever to get them

5 years ago

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Verified Customer

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Celia

My first service request til now hasn't been resolved

5 years ago

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Carmen Villalta

Have not solved my issue and never return my calls.

5 years ago

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Mr Stewart

The service I had with this company has been awful

5 years ago

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Joel

Hard to get in touch when you need them.

5 years ago

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Nelsis

They refused to let me go with my second option

5 years ago Edited September 14, 2021

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Sheri w Jones

Horrible service and horrible customer service

5 years ago Edited January 10, 2024

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Nobody Conroe, TX

I rated Because of poor customer service

6 years ago

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Anonymous Owasso, OK

They do not want to pay for much of anything.

6 years ago

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Mary Ann Zeber Germantown, TN

Issue still not resolved after 5-6 visits..

6 years ago

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Sims Regard Baton Rouge, LA

Stay on hold for hours waiting to talk to someone

6 years ago

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Wayne Stallworth Philadelphia, PA

They didn't honor my claim I'm thinking about canceling

6 years ago

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Eva Rojas Rancho Santa Margarita, CA

No resolution to my air conditioner problem!!!

6 years ago

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Verified Customer

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Ann Wilson Austin, TX

I had to wait weeks for a repair that was not covered

6 years ago

Reply from American Home Shield

Hello Ann, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Belinda Turner

Would not help. We had to get someone to do repair

6 years ago

Reply from American Home Shield

Hi Belinda, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Craig Wilborn

Loopholes so they don't have to pay for a service

6 years ago

Reply from American Home Shield

Hello Craig, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Jul. 28th, 2020

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Maribel

Problem never fixed no solution and I was still charge

6 years ago

Reply from American Home Shield

Hi Maribel,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 20th, 2020

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Ronald Yeager

Dryer has been broken for over a month and not fixed yet

6 years ago

Reply from American Home Shield

Hi Ronald,
I would be glad to speak with you and get the dryer repaired.

Jul. 19th, 2020

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Sheri Smith Simi Valley, CA

Poor customer service and extremely hard to get a hold of

6 years ago

Reply from American Home Shield

Hi Sheri,
I would be glad to speak with you and get the issues resolved.

Jul. 8th, 2020

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Heidi Zeilinger Oceanside, CA

Horrible customer service and nothing is covered.

6 years ago

Reply from American Home Shield

Hi Heidi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2020

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John Sida Cibolo, TX

Impossible to speak with customer service

6 years ago

Reply from American Home Shield

Hi John,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Douglas Stryker Crownsville, MD

Poor customer service. Terrible contractor network

6 years ago

Reply from American Home Shield

Hi Douglas,
I would be glad to speak with you about your experience.

Jun. 27th, 2020

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Kelli Strowd Montgomery, AL

Horrible customer service and slow company response

6 years ago

Reply from American Home Shield

Hi Kelli,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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margaret peri Wylie, TX

because i was charged double for my home shield insurance

6 years ago

Reply from American Home Shield

Hi Margaret,
I hate to hear about your American Home Shield exxperience. I owuld be glad to speak with you.

Jun. 9th, 2020

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Monique Smith

I still have a problem with my air conditioner.

6 years ago

Reply from American Home Shield

Hi Monique,
I hate to hear about your most recent service experience and the delay to have the AC system repaired. I would be glad to speak with you and assist.

Jun. 4th, 2020

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Anonymous

didn't fix it, won't come back, no one answers the phone

6 years ago

Reply from American Home Shield

Hi,
I would be glad to speak with you and get the issues reolved.

May. 22nd, 2020

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Nader Shendi

subpar customer service and nothing was ever done on time.

6 years ago

Reply from American Home Shield

Hi Nader,
Good morning Maria,
I hate to hear about the unsatisfactory experience with the company. I would be glad to speak with you and get the issue resolved.

May. 20th, 2020

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Ronnie Ladera Ranch, CA

your representative was rude and unprofessional

6 years ago

Reply from American Home Shield

Hi Ronnie,
I hate to hear about your most recent service experience and would be glad to speak with you.

May. 5th, 2020

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