American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Tracey Montgomery Myrtle Beach, SC

Awful experience. Had the contractor come out in Jan then never seen them again. Parts not ordered. So I cancelled.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Tracey, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Danette Flynn kerper Costa Mesa, CA

Ok in Utah , Great service and companies

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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Will Walton Los Angeles, CA

This company will send any vendor to your house most of the time they are in an unmarked regular car and sketchy

2 years ago Edited February 22, 2023

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 17th, 2023

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Marti Grossman Palm Desert, CA

We are still waiting for a call back from them since we had a service call two weeks ago

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 17th, 2023

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BEATRICE

A few of the service companies that you all use are not good caring companies.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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TOM Irmo, SC

Much better customer service and repair assignment to GE dryer repair

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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Megan Carr Chicago, IL

I request a service call for my dryer vent. Only to find out that it wasn't covered.

2 years ago

Reply from American Home Shield

Hi Megan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 10th, 2023

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CHRISTOPHER Tualatin, OR

Length of time to get service provider to my house.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 9th, 2023

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Suzanne Duross

Professional service & efficient managing of claims

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

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Patricia White Fontana, CA

I liked the quick response time. The resolution

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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Daniel Lapidus Atlantic Highlands, NJ

Terrible customer service. All agents are overseas call center no access to corporate managers to escalate issues.

2 years ago

Reply from American Home Shield

Hi Daniel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 8th, 2023

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Stephen Seitz Oxford, MD

Technician did a great job fixing the problem.

2 years ago

Reply from American Home Shield

Hi Stephen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

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N E

They're fast wh responding and sending out contractors

2 years ago

Reply from American Home Shield

Hi NE, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 1st, 2023

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CHRISTINE East Wenatchee, WA

They cover costs of repairs but it took a long time to get approval

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Harry Underland Houston, TX

My dishwasher is finally repaired - thanks to TSA Appliance

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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TAMMIE Benton, AR

The gentleman that serviced the unit was nice

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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AMANDA Arlington, TX

Need to offer maintenance services with plans

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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Bob Dawdy Surprise, AZ

Fair service. Kind of pricey. Been a good service to us.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 25th, 2023

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BRANDON Kalamazoo, MI

No follow up’s on calls regarding lost power in home. Rely on poor contractors instrwD of well rated ones.

2 years ago

Reply from American Home Shield

Brandon, Thank you for letting us know about your concerns regarding your Electric request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Shavon Beckett Ellenwood, GA

Was not expecting to pay 800.00 out of pocket. I also was upset to hear this from the compan and not AHS.

2 years ago

Reply from American Home Shield

Hi Shavon, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Teri Brown Mobile, AL

Still waiting for ‘part’ from service people. Been 3 months. You all have my 100.00 and I have a broken fridge.

2 years ago

Reply from American Home Shield

Hi Teri,
Thank you for sharing your most recent experience. I would be glad to speak with you to assist at your convenience.

Jan. 20th, 2023

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ANNETTE

I'm still waiting on a refund for my furnace repairs. Getting no where and feeling ripped off and lied to.

2 years ago

Reply from American Home Shield

Annette, Thank you for letting us know about your concerns regarding your Furnace request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 19th, 2023

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Dale Fields Baltimore, MD

Non-responsive. I did the leg work and follow-up that AHS should have done. Poor to no customer service.

2 years ago Edited January 25, 2023

Reply from American Home Shield

Hi Dale, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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MARIE Butler, NJ

Great resolution for our broken appliances.

2 years ago

Reply from American Home Shield

Marie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 18th, 2023

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Alan Kleinsasser La Crescenta, CA

Efficient handling of a problem with a major appliance.

2 years ago

Reply from American Home Shield

Hi Alan, Your feedback is more than appreciated and we hope you continue to enjoy AHS and the coverage we provide!

Jan. 17th, 2023

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Thomas Kraven Wylie, TX

Quick service. Fast feedback from repair services.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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STEVEN Abilene, TX

Many exclusions getting a technician to fix the problem takes several days.

2 years ago

Reply from American Home Shield

Steven,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

Jan. 11th, 2023

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BEATRIZ Houston, TX

Fast service and good customer service .

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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VICTORINO Hayward, CA

They recommended a plumber Rocky's Plumbing who screwed up with their job.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 6th, 2023

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Vinay Mathias Missouri City, TX

Absolutely terrible experience. Do not ever sign up with this company, 6 months to repair an applicance - go figure!!

3 years ago

Reply from American Home Shield

Hi Vinay, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 24th, 2022

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MEKALE Conroe, TX

Professional, knowledgeable and time efficient!

3 years ago

Reply from American Home Shield

Hi Mekale, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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GARLAND Missouri City, TX

Contractors do their jobs. That's all I expect.

3 years ago

Reply from American Home Shield

Hi Garland, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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YOLANDA Tulsa, OK

Overall everything is good . Everyone is very helpful

3 years ago

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gary anderson Sacramento, CA

They responded in a reasonable time to my problem.

3 years ago

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Aaron Moore Minneapolis, MN

Very poor customer service and reliability. Call service cannot fullfil the duties that I request of them.

3 years ago

Reply from American Home Shield

Hi Aaron, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS property address.

May. 24th, 2022

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Arnesto Rodriguez Suwanee, GA

Easy to use app for requesting a service call

3 years ago

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HENRY Little Elm, TX

Timeliness and professionalism of Techs.

3 years ago

Reply from American Home Shield

Hi Henry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Mike Jackman Gettysburg, PA

Request for service taking too long. Put in to fix stove on 05/16 three days later still pending assignment

3 years ago

Reply from American Home Shield

Hi Mike, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 20th, 2022

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david strickland Charlotte, NC

Not good, can not get anyone to approve the part I need for my air conditioning to be fixed. Heat index over 100.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 19th, 2022

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JOAN

Used twice and both times I had to hire my own businesses to fix my problems. Their techs don't know what they are doing.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 26th, 2022

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BERTHA Garner, NC

Majority of techs professional and Knowledgeable

3 years ago

Reply from American Home Shield

Hi Bertha, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Alison Elliott Mintz New Kensington, PA

Don’t charge a deductible if you refuse to pay the claim.

3 years ago

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Shannon Garcia Huntington Beach, CA

Horrible service, vendors take multiple times and trips to fix simple issues. Hold times are outrageous.

3 years ago

Reply from American Home Shield

Hi Shannon, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS property address.

May. 19th, 2022

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zindy koenig New York, NY

Waiting three months for repair on my fridge every time I call they telling me the will call me back.

3 years ago

Reply from American Home Shield

Hi Zindy. Thank you taking time to let us know that your refrigerator still has not been repaired. I would be happy to speak with you to address this issue further.

Jan. 1st, 2022

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meme Pwow Kissimmee, FL

Wait forever for service Then they do bare minimum prolongingthe repair time and multiple phone calls and waiting

4 years ago

Reply from American Home Shield

Hi Meme,
Thank you for bringing the delay in service to American Home Shield's attention. I would be glad to speak with you.

Apr. 14th, 2021

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Ken Peyton, CO

My need was met in a timely manner. Contractor was professional and efficient.

4 years ago

Reply from American Home Shield

Hi Ken,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2021

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Danny Greer Austin, TX

easy to work with and they get someone out quickly

4 years ago

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Burnette Hendricks Virginia Beach, VA

I love the ease of submitting a service request.

5 years ago

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Maddy Duluth, GA

Fraudulent, not responsive, no timelines,no process, please do not take any warranty cover with them.

5 years ago

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Pedro Colon Leland, MS

Very affordable price, but horrible CSR, long waits over the phone(even before the pandemic)

5 years ago

American Home Shield Reviews