American Home Shield: Read 34,871 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Maria Rogers

Unwilling to accept liability, provide second opinion and fails to meet contracted requirements.

5 years ago

Reply from American Home Shield

Hi Maria,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

star star_border star_border star_border star_border

Very disappointed San Diego, CA

Happy to take your money but not return decent services. Total frauds, wasted my time and money.

5 years ago

Reply from American Home Shield

Hi,
Your concerns regarding the warranty coverage are essential for American Home Shield to use for improvement. I would be glad to speak with you and discuss the service request.

Feb. 20th, 2020

star star star star_border star_border

LF Georgetown, TX

Expensive deductible for some services so far.

5 years ago

Reply from American Home Shield

Hi LF,
Your feedback is more than appreciated and I hope you continue to enjoy!

Dec. 31st, 2019

star star star star_border star_border

keith allen Erie, PA

to long of wait for work to be done!!!!!

6 years ago

Reply from American Home Shield

Hi Keith,
I hate to hear about your most recent experience to have the repair completed. I would be glad to speak with you and get the issue resolved.

Nov. 1st, 2019

star star star star_border star_border

Ralph Emerson Fort Worth, TX

My problem was not solved I need a return visit.

6 years ago

Reply from American Home Shield

Hi Ralph,
Thank you for the update on your service experience. I would be glad to speak with you and place a recall.

Sep. 25th, 2019

star star_border star_border star_border star_border

Wes Ashton, MD

AHS is a scam, plain and simple. They will collect your money but do not cover repairs.

6 years ago

Reply from American Home Shield

Hi Wes,
I understand your concern about the contract coverage after the claim denial. I would be glad to speak with you and get the issue resolved.

Sep. 20th, 2019

star star_border star_border star_border star_border

Akash Patel Pearland, TX

The service was really terrible. After 2 months and 4 callbacks still no resolution to my problem

6 years ago

Reply from American Home Shield

Hi Akash,
I hate to hear about your most recent service experience and the unsatisfactory level of customer service. I would be glad to speak with you and assist with a resolution to your issue.

Aug. 14th, 2019

star star_border star_border star_border star_border

Jennifer Oak Island, NC

A TOTAL scam! Not worth the paper it's written on and a complete waste of money.

6 years ago

Reply from American Home Shield

Hi Jennifer,
I would be glad to speak with you and assist to reach a resolution.

Aug. 1st, 2019

star star star_border star_border star_border

Saint Suffolk, VA

Jumping through hoops is a requirement for dealing with them!

6 years ago

Reply from American Home Shield

Hi Saint,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

star star star star_border star_border

RH Bostic, NC

Phone service is poor long wait times

7 years ago

star star star star_border star_border

Cindy Granite Bay, CA

Hard to get ahold of. A lot of restrictions on coverage.

7 years ago

star star_border star_border star_border star_border

Sergei Zionsville, IN

Charge you deductible for a service that is not delivered. Impossible to reach by phone.

7 years ago

star star star star_border star_border

Larry martin Drexel Hill, PA

It takes way too long to get someone on the telephone

7 years ago

star star_border star_border star_border star_border

Stuart Wahrenbrock Escondido, CA

The number of items excluded from coverage make the policy a joke. Home Shield? A scam

8 years ago

star star_border star_border star_border star_border

Dale Burch Macon, GA

Worst customer service of any company I have ever had to deal with. 30 and 40 minutes hold time

8 years ago

star star_border star_border star_border star_border

Allie

They have horrible wait times over the phone. Its hard to get ahold of anyone in customer service

8 years ago

star star_border star_border star_border star_border

Martin Block Irvine, CA

Ridiculous wait time when calling in for service or to speak with a representative

8 years ago

star star star_border star_border star_border

Vero

Not great for what they charge and then they say it's not covered under the policy

1 year ago

Reply from American Home Shield

Dear Vero, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Apr. 16th, 2024

star star_border star_border star_border star_border

AF BG Conroe, TX

Total ripoff. Won’t cover most repairs. Stay away and just save money and pay the repair companies directly .

1 year ago

Reply from American Home Shield

Dear AF, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Mar. 14th, 2024

star star_border star_border star_border star_border

Diane Scott Fayetteville, NC

I was a customer for a year. You can never speak to anyone that speak clear english, no matter what the issue is.

1 year ago

Reply from American Home Shield

Hi Diane, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2024

star star star star star_border

Yadira Rivera Apopka, FL

coverage was good and customer service was good too

2 years ago

Reply from American Home Shield

Yadira, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 7th, 2023

star star_border star_border star_border star_border

Aleksandra

Charged me $100 deductible while I paid for the service myself

1 year ago

Reply from American Home Shield

Hi Aleksandra, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

star star_border star_border star_border star_border

Richard Martin

Disingenuous business practice; presumption of customer dishonesty.

1 year ago

Reply from American Home Shield

Hi Richard, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

star star_border star_border star_border star_border

Ivis Pena San Jose, CA

Zero stars, terrible customer service, “small print” tactics

2 years ago

Reply from American Home Shield

Dear Ivis, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Aug. 23rd, 2023

star star_border star_border star_border star_border

Chanelle Exton, PA

Your company took $43 out of my bank account. I don't have your service. Wyj

2 years ago

Reply from American Home Shield

Chanelle, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 8th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

DORIS Washington, DC

Poor product replacement and denial of service twice

2 years ago

Reply from American Home Shield

Hi Doris, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract.

May. 10th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

JussMe LovinYou Bakersfield, CA

this is a scam to many hidden clauses to give full coverage as advertised

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 9th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Jaden Richards

Vendor selection and customer service are unacceptable

2 years ago

Reply from American Home Shield

Hi Jaden, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

check_circle

Verified Customer

star star star_border star_border star_border

MONICA Killeen, TX

Not enough problems in my house. I could just pay

2 years ago

Reply from American Home Shield

Hi Monica, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Joy Pritchard Walterboro, SC

Shockingly bad will never use again. Takes money denies claims

2 years ago

Reply from American Home Shield

Hi Joy, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

CLARK Fort Worth, TX

Getting someone with authority to do something

2 years ago

Reply from American Home Shield

Hi Clark, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred. Please provide your AHS contract number or property address.

Apr. 19th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Les Eisler Huntsville, AL

Poor customer service. Have to threaten to cancel coverage to get anywhere.

2 years ago

Reply from American Home Shield

Hi Les, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Juan Fournier San Antonio, TX

It take too long on repair, do not follow up with customer.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Juan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 14th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

DD B Los Angeles, CA

They dont live up to the contract. You have to do the leg work

2 years ago

Reply from American Home Shield

Hi DD, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

BRENDA Springfield, OH

My ice maker has maybe dropped a total of 1 cup of ice if that.

2 years ago

Reply from American Home Shield

Hi Brenda, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

EILEEN Reseda, CA

Too many exclusions. Normal wear and tear is perceived as damage to appliance.

2 years ago

Reply from American Home Shield

Hi Eileen, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

LATONYA Dallas, TX

customer service is horrible and the contractor are even worst

2 years ago

Reply from American Home Shield

Hi Latonya, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Mary Jane Long Antioch, CA

This company habitually dispatches substandard contractors.

2 years ago

Reply from American Home Shield

Hi Mary Jane, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Sherrie Breeden Waynesboro, VA

Service has deteriorated. Been a customer for 10 years, very disappointing.

2 years ago

Reply from American Home Shield

Hi Sherrie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Cassandra Crouch TX

Can’t understand representatives and they don’t understand me

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Cassandra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 27th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

JOHNNY Fort Worth, TX

Fail to repair or replace as advertised.

2 years ago

Reply from American Home Shield

Hi Johnny, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 24th, 2023

star star star_border star_border star_border

ANTHONY Newport Beach, CA

AHS has selected incompetent contractors for repairs.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

star star_border star_border star_border star_border

Andrew Bryant

Company’s vendors do not diagnose things correctly and are very dishonest

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

star star_border star_border star_border star_border

clara brunette Richmond, VA

Never....my appliance still don't work. Months ago and I'm still waiting

2 years ago

Reply from American Home Shield

Hi Clara, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

star star_border star_border star_border star_border

HENRY South Lake Tahoe, CA

Terrible customer service. Can not talk to anyone able to help!

2 years ago

Reply from American Home Shield

Hi Henry, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

star star_border star_border star_border star_border

Alan Deroy

Their vendors are not the best and can be slow to repair problems

2 years ago

Reply from American Home Shield

Hi Alan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

star star_border star_border star_border star_border

Leslie O Irving, TX

They don’t cover squat! I will never use again nor ever recommend!

2 years ago

Reply from American Home Shield

Hi Leslie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

star star star_border star_border star_border

TERESA Citrus Heights, CA

I’ve had this policy for 8 years. Decline every claim.

2 years ago

Reply from American Home Shield

Hi Teresa, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 17th, 2023

star star_border star_border star_border star_border

SAURABH

Poor service by providers all around. Service providers are not aligned.

2 years ago

Reply from American Home Shield

Saurabh, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

star star_border star_border star_border star_border

Lisa Lopez Saraland, AL

Does not cover items in plan. Uses an excuse that its a modification issue.

2 years ago

Reply from American Home Shield

Hi Lisa, I hate to hear about your most recent AHS experience. Thank you for providing feedback about the issues that occurred.

Feb. 13th, 2023

American Home Shield Reviews