American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Joyce Turney Toledo, OH

I still have problem with garbage disposal not working even after it was replaced!

3 years ago

Reply from American Home Shield

Joyce, Thank you for letting us know about your concerns regarding your Garbage Disposal request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 23rd, 2023

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crystal kenny

I've found that there really isn't very much that is covered under this "warranty"

3 years ago

Reply from American Home Shield

Crystal, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 23rd, 2023

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STEVE Sebastopol, CA

Poor phone support. Vendor does not respond to phone calls. Vendor failing to fix problem.

3 years ago

Reply from American Home Shield

Steve, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Marina Belei

Was told the charge would be reversed; 6 months later d as till waiting for the reversal

3 years ago

Reply from American Home Shield

Hi Marina, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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GUSTAVO Spring, TX

I like the last of 3 plumbers that you assigned

3 years ago

Reply from American Home Shield

Hi Gustavo, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter

Feb. 23rd, 2023

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Sonia Velasquez Apex, NC

Lack of communication and authority to override mistakes made by the company and contractors

3 years ago

Reply from American Home Shield

Hi Sonia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Sun Kim Schaan, 07

Do not have right service company to work with that are reliable.

3 years ago

Reply from American Home Shield

Hi Sun, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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DEAN Coatesville, PA

Can’t pick my own repair company. No emergency service. Not enough cost coverage.

3 years ago

Reply from American Home Shield

Dean, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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Larry Harrington Palmdale, CA

Did not confirm the diagnosis of my problem

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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SHEILA West Memphis, AR

The monthly cost is expensive. The service is good.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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Michelle Tolbert San Francisco, CA

Poor coverage. I got a new faucet but it doesn’t cover connection to hot and cold.

3 years ago

Reply from American Home Shield

Michelle, Thank you for letting us know about your concerns regarding your Faucet request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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Tod Sailor Bryan, TX

Mixed results for the services we've received.

3 years ago

Reply from American Home Shield

Hi Tod, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 13th, 2023

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LESTER Columbia, SC

Would be 5 star Price is getting too expensive

3 years ago

Reply from American Home Shield

Hi Lester, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 13th, 2023

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Ann Page Brandon, FL

Vary accommodating but the problem was not resolved.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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Ken Jones Minooka, IL

My lack of service was not addressed. That's why

3 years ago

Reply from American Home Shield

Hi Ken, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 1st, 2023

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Raven Calhoun

They denied my claim even though they promise to replace if they can't repair well they didn't

3 years ago

Reply from American Home Shield

Hi Raven, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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Mohammad Wasim Khan San Marcos, CA

no follow-ups , difficult to get hold of contractors, still work order is open no one has helped

3 years ago

Reply from American Home Shield

Hi Mohammad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Jerry Byers TX

You have to threaten them to get anything covered. The stress just isn't worth the price.

3 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Sandra Wallenfelsz Sequim, WA

AHS is horrible. Do not expect truth from them, a call or email or reimbursement as promised.

3 years ago Edited January 25, 2023

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 23rd, 2023

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JAMES Seattle, WA

The service providers used are not very good.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

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carro ford Winchester, KY

my issue is still not resolved. AHS is having trouble finding a contractor.

3 years ago

Reply from American Home Shield

Hi Carro, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 18th, 2023

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Danny Barnes Waycross, GA

Have not finished repair of my heating system.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Strother Brown Greenville, NC

They do not take care of their customers or take care of concerns in a timely manner.

3 years ago

Reply from American Home Shield

Hi Strother, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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Vance Webb Chesapeake, VA

It took over a week for an appointment, I had to call several times

3 years ago

Reply from American Home Shield

Vance, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 29th, 2022

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Rick Kimbrell Katy, TX

cover small ticket items deny large ticket items

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rick, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS property address.

Jun. 27th, 2022

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Len E Minneapolis, MN

AHS does not stand behind it's claims that it will stand behind your homes loss

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 26th, 2022

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WALTER Reno, NV

It took a long time to get the dryer repaired.

3 years ago

Reply from American Home Shield

Hi Walter, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 24th, 2022

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Rajit Sharma Leesburg, VA

Have two contracts with them. So many issues. Cancelling and never again use them. Terrible.

5 years ago

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Scot Crothers Fort Mitchell, KY

Worst service I have ever had. I have waited 3 months for satisfaction and there is none!

5 years ago

Reply from American Home Shield

Hello Scot, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 23rd, 2020

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Robert Sheldon

Sometimes the quality of the technicians is subpar.

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for sharing your feedback!

Jul. 8th, 2020

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George Streeter

QUALITY,YES BUT DUE TO THE CONTRACTORS THE UTILIZE.

5 years ago

Reply from American Home Shield

Hi George,
I would be glad to speak with you and discuss your AHS experience.

Jul. 14th, 2020

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Maria Rogers

Unwilling to accept liability, provide second opinion and fails to meet contracted requirements.

5 years ago

Reply from American Home Shield

Hi Maria,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Very disappointed San Diego, CA

Happy to take your money but not return decent services. Total frauds, wasted my time and money.

6 years ago

Reply from American Home Shield

Hi,
Your concerns regarding the warranty coverage are essential for American Home Shield to use for improvement. I would be glad to speak with you and discuss the service request.

Feb. 20th, 2020

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LF Georgetown, TX

Expensive deductible for some services so far.

6 years ago

Reply from American Home Shield

Hi LF,
Your feedback is more than appreciated and I hope you continue to enjoy!

Dec. 31st, 2019

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keith allen Erie, PA

to long of wait for work to be done!!!!!

6 years ago

Reply from American Home Shield

Hi Keith,
I hate to hear about your most recent experience to have the repair completed. I would be glad to speak with you and get the issue resolved.

Nov. 1st, 2019

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Ralph Emerson Fort Worth, TX

My problem was not solved I need a return visit.

6 years ago

Reply from American Home Shield

Hi Ralph,
Thank you for the update on your service experience. I would be glad to speak with you and place a recall.

Sep. 25th, 2019

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Wes Ashton, MD

AHS is a scam, plain and simple. They will collect your money but do not cover repairs.

6 years ago

Reply from American Home Shield

Hi Wes,
I understand your concern about the contract coverage after the claim denial. I would be glad to speak with you and get the issue resolved.

Sep. 20th, 2019

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Akash Patel Pearland, TX

The service was really terrible. After 2 months and 4 callbacks still no resolution to my problem

6 years ago

Reply from American Home Shield

Hi Akash,
I hate to hear about your most recent service experience and the unsatisfactory level of customer service. I would be glad to speak with you and assist with a resolution to your issue.

Aug. 14th, 2019

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Jennifer Oak Island, NC

A TOTAL scam! Not worth the paper it's written on and a complete waste of money.

6 years ago

Reply from American Home Shield

Hi Jennifer,
I would be glad to speak with you and assist to reach a resolution.

Aug. 1st, 2019

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Saint Suffolk, VA

Jumping through hoops is a requirement for dealing with them!

7 years ago

Reply from American Home Shield

Hi Saint,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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RH Bostic, NC

Phone service is poor long wait times

7 years ago

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Cindy Granite Bay, CA

Hard to get ahold of. A lot of restrictions on coverage.

8 years ago

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Sergei Zionsville, IN

Charge you deductible for a service that is not delivered. Impossible to reach by phone.

8 years ago

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Larry martin Drexel Hill, PA

It takes way too long to get someone on the telephone

8 years ago

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Stuart Wahrenbrock Escondido, CA

The number of items excluded from coverage make the policy a joke. Home Shield? A scam

8 years ago

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Dale Burch Macon, GA

Worst customer service of any company I have ever had to deal with. 30 and 40 minutes hold time

8 years ago

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Allie

They have horrible wait times over the phone. Its hard to get ahold of anyone in customer service

8 years ago

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Martin Block Irvine, CA

Ridiculous wait time when calling in for service or to speak with a representative

8 years ago

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Vero

Not great for what they charge and then they say it's not covered under the policy

2 years ago

Reply from American Home Shield

Dear Vero, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Apr. 16th, 2024

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AF BG Conroe, TX

Total ripoff. Won’t cover most repairs. Stay away and just save money and pay the repair companies directly .

2 years ago

Reply from American Home Shield

Dear AF, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Mar. 14th, 2024

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