American Home Shield: Read 34,383 User Reviews From Real Homeowners

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Verified Customer

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Mary Jarcy Killeen, TX

Customer service is poor, difficult to contact, language barriers

1 year ago

Reply from American Home Shield

Hi Mary,
Thank you for your feedback. I would be glad to speak with you to resolve the issues that you have experienced.

May. 10th, 2023

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Verified Customer

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Darwin Casuga Miami, FL

A lot of my claims denied.Even if technicians say they gonna fix or replace it.AHS keeps on denying it.

1 year ago

Reply from American Home Shield

Darwin Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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KERRI Houston, TX

Horrible experience with AC repair. 21 days in Texas no AC b/c AhS would not expedite

1 year ago

Reply from American Home Shield

Kerri, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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SHAROLYN Orangeburg, SC

The customer service is not good at all.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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LINDA Las Vegas, NV

We had a bad experience with an air conditioner company that you referred us to.

1 year ago

Reply from American Home Shield

Hi Linda,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Please provide your AHS contract number.

May. 3rd, 2023

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Verified Customer

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Brent Schrodetzki Carmichael, CA

I wish they covered more and their website was more user friendly

1 year ago

Reply from American Home Shield

Hi Brent, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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Charmaine Sheeler-Mitchell Nottingham, MD

Like majority of contractors not the huge price increase.

1 year ago

Reply from American Home Shield

Hi Charmaine, Thank you for your feedback about AHS!

May. 1st, 2023

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Verified Customer

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Robin Kellett Portland, OR

My rate has increase substantially since I held a policy. I think you are overcharging.

1 year ago

Reply from American Home Shield

Hi Robin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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Verified Customer

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DEBRA Oklahoma City, OK

Good self service but just raised prices. Not fond of that.

1 year ago

Reply from American Home Shield

Hi Debra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Verified Customer

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MARILYN Atlanta, GA

You think you have one thing but when the problem comes you have something totally different.

1 year ago

Reply from American Home Shield

Hi Marilyn, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Apr. 27th, 2023

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Verified Customer

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Audra T

The company is OK and unpredictable. Will re-think renewing.

1 year ago

Reply from American Home Shield

Hi Audra,
Thank you for your feedback!

Apr. 26th, 2023

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Verified Customer

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LARRY Lincoln, NE

Nice service people(and I don't know what else to say)

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2023

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Verified Customer

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MARSHA Tomball, TX

Easy to file a claim and speak to a representative.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2023

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Wouldn't YouLikeToKnow Pittsburgh, PA

It's ok, but coverage not worth it and waste a 100 dollars..

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2023

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Verified Customer

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Joy Lance Kings Mountain, NC

Ahs has always made timely response for us

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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Verified Customer

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DAWN Dallas, TX

the price the services offered and the custom

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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Deborah Swanson Magnolia, TX

Monthly payments and service call fees are too high.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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ROBERT GA

I dislike the the lack of understanding and knowledge of the CSR.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Deborah Elowson Burlingame, CA

Good service. Especially from the plumbers assigned.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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The Best “Moment of Life” Album

Customer service agent wasn’t friendly and refused to escalate customer concerns to higher level.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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Abe Gershbaum Spring Valley, NY

Too many partial disapprovals or disapprovals or un repaired items

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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AUBREY Birmingham, AL

The contractors aren’t flexible enough with working with u on a time that works for u

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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Cleophus OGuinn Dublin, CA

The timely response to our request for service.

1 year ago

Reply from American Home Shield

Hi Cleophus, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 11th, 2023

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Verified Customer

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MYRA Hoschton, GA

Very knowledgeable like me know what I was receiving

1 year ago

Reply from American Home Shield

Hi Myra, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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Joe Hernandez San Antonio, TX

Seriously. This is not worth it. Will not fix anything but the $85 dollar garbage disposal. All empty promises.

1 year ago

Reply from American Home Shield

Hi Joe, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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JOHN Lynchburg, VA

Response time was very good. Repair took 4 weeks.

1 year ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 5th, 2023

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Verified Customer

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JOHN Folsom, CA

The last 2 service request have cost me 3 days of missed work, your service charge and with no repair complete.

1 year ago

Reply from American Home Shield

Hi John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Verified Customer

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Craig Winterhalder Sacramento, CA

Value on the pricing but the time it takes to fix things is incredibly slow.

1 year ago

Reply from American Home Shield

Hi Craig,
Thank you for brining the concerns to our attention. We would be glad to speak with you.

Mar. 31st, 2023

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Verified Customer

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Paula Donnell Reisterstown, MD

AHS has provided fast and competent service

1 year ago

Reply from American Home Shield

Hi Paula, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Michael Harris Dallas, TX

It seems most appliances have manufacturers defect or suffered from abuse and are not covered

1 year ago

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your Appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

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Verified Customer

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DONNA Sacramento, CA

How quickly and efficiently work has been done.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

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Verified Customer

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jeannine braham Marietta, GA

Sometimes the service people come and they do the least on fixing the problem

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 15th, 2023

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Verified Customer

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CHARLOTTE Mandeville, LA

Service persons was unwilling to peruse underlying problem with toilet issue.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 15th, 2023

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AG Will Greenville, SC

Professional company with good services provided!

1 year ago

Reply from American Home Shield

Hi AG, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 10th, 2023

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PATRICK Cary, NC

I like the ease of using the service and value.

1 year ago

Reply from American Home Shield

Hi Patrick,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 10th, 2023

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NANCY Spring, TX

It’s declining in service and yet the prices are only going up.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Ariele O'Brien Punta Gorda, FL

Service is great, but the rate raise made it no longer cost effective.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Herman Valenzuela Tempe, AZ

Liked the quick response to service requests

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Rachel Johnson Kansas City, MO

Good company but has raised our rates almost $25 in the last year per month

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Leslie Sorensen San Antonio, TX

This time service was quick. Last time it took 4 months and a letter to the BBB

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Mike Krowisz Belleville, MI

Big concern is getting a technician timely.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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JACQUELINE Oakland, CA

great price and help for warranty, would use again

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Beverly Bradshaw Memphis, TN

Second tech did great job, however problem has reoccurred.

1 year ago

Reply from American Home Shield

Hi Beverly, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2023

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Michaun Frye-Fisher St Louis, MO

They charged entire annual fee to my bank account still is not resolved. I will have to call again today

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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Jay Dodson Fishers, IN

There's no follow up with the service providers. The onus is placed on the homeowner.

1 year ago

Reply from American Home Shield

Jay, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 2nd, 2023

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Robert Merlo Atlanta, GA

Too often the technicians sent are not qualified to make the repairs necessary.

1 year ago

Reply from American Home Shield

Hi Robert, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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MARIA

It took over 1 month to receive a replacement for my dishwasher, after I ordered it

1 year ago Edited January 10, 2024

Reply from American Home Shield

Maria, Thank you for letting us know about your concerns regarding your Dishwasher request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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SHANNON Wasilla, AK

Two years in a row they have significantly raised their prices. Slow to get contractors to jobs.

1 year ago

Reply from American Home Shield

Shannon, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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MAURICE Palmdale, CA

Timely and efficient service was rendered.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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MITAT Ashburn, VA

so far so good service provided some problems

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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