American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Scott Sherman Spring Hill, TN

Very prompt and professional response!!!

3 years ago

Reply from American Home Shield

Hi Scott, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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GEORGE Raleigh, NC

Quick response to repair problems courteous Agent

3 years ago

Reply from American Home Shield

Hi George, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 26th, 2022

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SHIRLEY Monroeville, AL

Customer service went above and to take care of problem!

3 years ago

Reply from American Home Shield

Hi Shirley, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2022

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Brian Wilson Yucaipa, CA

Overall I thought we were treated fair, and the item was fixed

3 years ago

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Melinda Perez Richardson, TX

Great customer service, fast and reliable.

3 years ago

Reply from American Home Shield

Hi Melinda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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JOHN Houston, TX

fast reliable service, ease of filing a claim

3 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Arlen miller Kissimmee, FL

Prompt response time to immediate needs.

3 years ago

Reply from American Home Shield

Hi Arlen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Kathy Florence, KY

I do not recommend this warranty. It is way too expensive. It’s easier to put a $500 warranty on a purchase contract than the high cost of AHS.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 26th, 2022

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Jeffrey Burgard Saginaw, MI

Very response - always a replay within a day.

3 years ago

Reply from American Home Shield

Hi Jeffrey, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2022

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Pamela Cart Moncks Corner, SC

Always get people out to my house asap.happy with this company

3 years ago Edited January 10, 2024

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Kamal Masih Eden Prairie, MN

It has saved us money and company is great to work with.

3 years ago

Reply from American Home Shield

Hi Kamal, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

May. 26th, 2022

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James Casey Port Charlotte, FL

Good communication, on time service, resolved the issue.

3 years ago

Reply from American Home Shield

Hi James, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

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Jose Ramirez Los Angeles, CA

Good customer service they answer all my questions

3 years ago Edited January 10, 2024

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Sonia Moreno Canyon Country, CA

Customer service to their c customers have been declining! Prices have gone up but satisfaction has been declining!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 26th, 2022

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HAMRAJ Homestead, FL

Timely appointment experienced professional service

3 years ago

Reply from American Home Shield

Hi Hamraj, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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LLEWELLYN Palm City, FL

Quick service. Money saved. Professional

3 years ago

Reply from American Home Shield

Hi Llewellyn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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KATHRYN Reno, NV

A1 quality has been great with heating/ac.

3 years ago

Reply from American Home Shield

Hi Kathryn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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BOBBIE Cathedral City, CA

We like having the coverage and the quick responses when needed.

3 years ago

Reply from American Home Shield

Hi Bobbie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Wilfredo Crespo Liberty, MO

Quick response to my request for repairs

3 years ago

Reply from American Home Shield

Hi Wilfredo, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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CHRISTY Richmond, TX

Sent great contractors. Timeline was reasonable.

3 years ago

Reply from American Home Shield

Hi Christy, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Kirsten Harvey Baltimore, MD

Easy to use, saves money, upfront cost is minimal

3 years ago

Reply from American Home Shield

Hi Kirsten, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Sabrina Johnson Atlanta, GA

They did a very good job on my plumbing. I am very please!

3 years ago

Reply from American Home Shield

Hi Sabrina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2022

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David Parker MO

Everything went well. Very professional and helpful.

3 years ago Edited June 1, 2022

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Margarita Osorio Athens, GA

because my problem was fixed and the service was great!

3 years ago

Reply from American Home Shield

Hi Margarita, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Doris Long Seagoville, TX

Service repair company was very Quick and thorough

3 years ago

Reply from American Home Shield

Hi Doris, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Charlene Buchanan Red Oak, TX

Problem solved , fast , quick, courteous service.

3 years ago

Reply from American Home Shield

Hi Charlene, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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RICHARD Montgomery, TX

Home Shield got someone out to fix my microwave quickly.

3 years ago

Reply from American Home Shield

Hi Richard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Cassey Drake Yuma, AZ

Polite , fast service and great company!

3 years ago

Reply from American Home Shield

Hi Cassey, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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James Nichols Phoenix, AZ

Quick resolution and easy to schedule on line

3 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Tammy Lebo Belize City, BZ

Always easy to work with and very professional and timely

3 years ago

Reply from American Home Shield

HI Tammy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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AUTTIA Palestine, TX

I like that I was able to connect on the first try.

3 years ago

Reply from American Home Shield

Hi Auttia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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TAMMY Lakeland, FL

Was able to get service next day for my ac.

3 years ago

Reply from American Home Shield

Hi Tammy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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JULIA Rockwall, TX

Excellent workers. Worked very efficiently.

3 years ago

Reply from American Home Shield

Hi Julia, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 20th, 2022

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BETSY Wake Forest, NC

Knowledgeable Professionalism, and respect.

3 years ago

Reply from American Home Shield

Hi Betsy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Karyn Lowe Long Beach, CA

I sent a request for a refund for a dupicated service fee and have received NO RESPONSE.

3 years ago

Reply from American Home Shield

Hi Karyn, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

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TED Silver Spring, MD

The customer service is always AMAZING!!

3 years ago

Reply from American Home Shield

HI TED, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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Paul E. Jacobs Rancho Cordova, CA

Good service and a good contractor network.

3 years ago

Reply from American Home Shield

Hi Paul, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Joshua Palmer Rio Rancho, NM

This company will not help you when you need it. The copays are as much as the price to get an appliance fixed. I would not recommend them to anyone.

3 years ago

Reply from American Home Shield

Hello Joshua. Thanks for letting us know your concern regarding our company. I hate that your experience was not what you expected and I would like to assist your with any unresolved matters.

May. 5th, 2022

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Harrison Laird Tacoma, WA

We had a water heater break down a month into our contract; this was an explicitly covered item. They refused to cover it. One star.

4 years ago

Reply from American Home Shield

Hi Harrison. Thank you for your review. I am sorry to hear the issue with your water heater was not covered. I would be happy to look into this matter further and follow up with you.

Feb. 15th, 2022

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Warren Farrell El Dorado Hills, CA

Terrible! Waiting since 11/27/21 for a vendor to look at my dryer. 1/11/22 and still, no contractor. They refuse to offer anything else but to wait

4 years ago

Reply from American Home Shield

Hi Warren,
Thank you for bringing the dryer repairs to our attention. I would be glad to assist you with a resolution to get the repairs completed.

Jan. 12th, 2022

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Fchopkins Hampton, VA

HELP...it has been over 10 days and AHS can not get my water Heater replaced. I need a representative to contact me ASAP!

4 years ago

Reply from American Home Shield

Hi Fchopkins,
I hate to hear about the delay in service that has been experienced. I would e glad to speak with you to reach a possible resolution for the water heater.

Nov. 22nd, 2021

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JASON NOBLE Columbus, OH

They answered all my questions. Even gave me a gift when we was done

4 years ago

Reply from American Home Shield

We are glad to hear you were happy with your experience.

Apr. 7th, 2021

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Gurudatt Medtia ,

Immediate response and service provided.

4 years ago

Reply from American Home Shield

Hi Gurudatt,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 4th, 2021

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Vincent P. Sarro II Williamsburg, VA

I was denied a claim for my hot water heater because of something which was done 3 or 4 years ago by a plumber sent by them.

5 years ago

Reply from American Home Shield

Hi Vincent,
Thank you for bringing these issues to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

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Joseph Hubley Ashburn, VA

Fair price and efficient scheduling for preventive maintenance and repairs.

5 years ago

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BL Phoenix, AZ

Initiating the whole process was very easy.

5 years ago

Reply from American Home Shield

Hi BL,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

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Cristina Saldaña San Diego, CA

They offered no assistance or extension from the pandemic. I paid for our first year of coverage and we were unable to use it. Very disappointing!

5 years ago

Reply from American Home Shield

Hi Cristina,
I hate to hear about your AHS experience as a first year customer. I would be glad to speak with you to assist with your issues.

Jan. 28th, 2021

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David Hawkins ,

Quick to schedule repair work. Please tell staff.

5 years ago

Reply from American Home Shield

Hi David,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Katie Downey Keller, TX

We appreciate your service. Timely, professional and kind

5 years ago

Reply from American Home Shield

Hi Katie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Denese Kushinsky ,

Ease of requesting service. Timely response to requests.

5 years ago

Reply from American Home Shield

Hi Denese,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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