American Home Shield: Read 34,383 User Reviews From Real Homeowners

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April Martos Antelope, CA

Our part still has not arrived after months of waiting.

2 years ago

Reply from American Home Shield

Hi April, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Rita Gonzalez Virginia Beach, VA

They would not fix my AC when weather was 105 degrees

2 years ago

Reply from American Home Shield

Hi Rita, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Ena Smith Grovetown, GA

Mixed information and not customer friendly

2 years ago

Reply from American Home Shield

Hi Ena, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Janie L Bachman Campo, CA

Because my house is not yet done and fix.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 29th, 2022

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Staci Turner Fairhope, AL

Not truthful nor helpful when there is an issue.

2 years ago

Reply from American Home Shield

Hi Staci, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Gina Judith Palacios Phoenix, AZ

It's taken over 6 months for my hvac to get fixed

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 28th, 2022

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Phillip Jenkins

Never got a service call after 2 requests

2 years ago

Reply from American Home Shield

Hi Phillip, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your contract number or property address.

Jul. 25th, 2022

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Rebecca

We called June 16 due to leaking AC ducting. AC failed June 27 and tech showed up that day due to previous call. He notified AHS of parts needed to be repaired. AHS has informed us that they are short staffed and have not ordered parts yet and they cannot expedite repair although temps in 90s. We continue to wait for parts to be ordered and today the status on website says cash settlement offered but they have not contacted us with that offer. Meanwhile they continue to debit our account for the warranty while we suffer in the agonizing heat. It is unbearable and this is unacceptable!!!

2 years ago

Reply from American Home Shield

Hi Rebecca, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Judy Conger

I've been without ac for 10 days in 110 degree

2 years ago

Reply from American Home Shield

Hi Judy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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JEFFREY S SELMANOFF

They never get anything done with the service order

2 years ago

Reply from American Home Shield

Hi Jeffrey, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Gwen Miller

Haven't resolved my issue. Poor communication.

2 years ago

Reply from American Home Shield

Hi Gwen, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Charlotte Tomey Palm Coast, FL

Too many non-covered items. False advertising.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 14th, 2022

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Leilani Luedtke Cedar Rapids, IA

Did not cover and admitted the item was covered.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 14th, 2022

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Elizabeth N Lee Anthem, AZ

They don't fix things that are on your contract

2 years ago

Reply from American Home Shield

Hi Elizabeth, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Michael San Jose, CA

You can't ever get a hold of anyone or a status answer!!!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Leo kastreva Mountain Top, PA

Ac not fixed called 5/22 called them over 10 times

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Kevin Henry Belleville, IL

I've been waiting for 5 days for a/c repair

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Wanda Wright Greensboro, NC

Poor customer service the worse I've ever had!

2 years ago

Reply from American Home Shield

Hi Wanda, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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Annette Campbell North Las Vegas, NV

Take money no service. Don't hold providers accountable

2 years ago

Reply from American Home Shield

Hi Annette, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Virginia ascencio Homestead, PA

The contractor cheated us and they don't care

2 years ago

Reply from American Home Shield

Hi Virginia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Maddie Craig Oklahoma City, OK

Poor customer service from the entire team

2 years ago

Reply from American Home Shield

Hi Maddie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Rick Smith Swannanoa, NC

Repair / replace not made on air conditioning

2 years ago

Reply from American Home Shield

Hi Rick, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 5th, 2022

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Olivia Hampton, GA

Still waiting on service since last year

2 years ago

Reply from American Home Shield

Hi Olivia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Janise Seldon Los Angeles, CA

Hard to contact & long waiting times. Terrible

2 years ago

Reply from American Home Shield

Hi Janise, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

Jun. 23rd, 2022

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Thomas Murphrey League City, TX

cost of monthly membership went up each year by$20

2 years ago

Reply from American Home Shield

Hi Thomas, Thank you for your feedback about the premium cost increase. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Porschea Boatwright Moncks Corner, SC

Poor customer service...too much customer effort involved

2 years ago

Reply from American Home Shield

Hi Porschea, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Deborah Las Vegas, NV

I have 3-4 open work orders no AC , cooktop etc

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 17th, 2022

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Joshua Terre Haute, IN

Poor experience in claims and customer service.

2 years ago

Reply from American Home Shield

Hi Joshua, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Armando Ojeda-Sepulveda Turlock, CA

I had a water leaknat home. AHS sent a contractor and after the contractor turned in their report demanding a leak detection be done nothing was authorized or scheduled. I kept calling for answers as to getting a fix and they sat on this and did nothing. I had no hot water for 2 weeks with no repairs. I ended up scheduling everything with a different contractor and no reimbursement was given to me. I had to solve the problem myself because they did nothing to solve the issue. I wish I could give them no stars. I would not recommend them to absolutely anyone. Can't wait till my contract ends.

2 years ago

Reply from American Home Shield

Hi Armando, Thank you for bringing your AHS experience to our attention. I would be glad to speak with you to assist with the issues.

Jun. 14th, 2022

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Corina White Jacksonville, FL

Washing machine serviced recently was not handled well.

2 years ago

Reply from American Home Shield

Hi Corina, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

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Thomas B. Fox Chestnut Hill, MA

Referred vendor 1st Call Appliance is truly awful.

2 years ago

Reply from American Home Shield

Hi Thomas, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number or property address.

May. 31st, 2022

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Damaris Decatur, GA

It's taking a long time to get a resolution.

2 years ago

Reply from American Home Shield

Hi Damaris, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS contract number.

May. 30th, 2022

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David Litchfield

I have had my frig worked on for 2 months and it's still has an open work order

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi David, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution.

May. 30th, 2022

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Johnny Hawkins Pinson, AL

Customer service is poor. Poor follow up skills

2 years ago

Reply from American Home Shield

Hi Johnny, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS property address.

May. 31st, 2022

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ADOLFO JAUREGUI League City, TX

Took 2 months to get replacement parts for the washer

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Elizabeth Jimmison Hampton, VA

You have not sent anyone out to replace the drywall yet

2 years ago

Reply from American Home Shield

Hi Elizabeth, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 20th, 2022

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Yasmin Rosado Humble, TX

They would not send someone to fix my water heater

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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Georges Suwanee, GA

No follow up from american home shield , after a work done

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

May. 19th, 2022

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Jason Fister Westerville, OH

Unable to provide resolution for incomplete work orders.

2 years ago

Reply from American Home Shield

Hi Jason, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address for further assistance.

May. 20th, 2022

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Nicole Wagner Kansas City, MO

TERRIBLE customer service, long hold times.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Rajeev Nagaraj Austin, TX

No clue of what is happening on the ticket

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 5th, 2022

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SV Jacksonville, FL

Replacement faucet not of same quality as my initial faucet

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

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Cockroft La Quinta, CA

They assigned but not fixed yet. Someone dropped the ball

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Sean Fabich Columbus, OH

Awful. Over promise under deliver. Cancelled my plan.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Dominique Moore Albuquerque, NM

Political about who they pick as providers

2 years ago

Reply from American Home Shield

Hi Dominique, I hate to hear about the issues that have occurred with AHS. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

May. 6th, 2022

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Mario Martinez Arce West Jordan, UT

It took them 3 to 4 weeks with out a water heater

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your Water Heater. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

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Ramon Cruz Austin, TX

They take to long to fix . The items and t

2 years ago

Reply from American Home Shield

HI Ramon, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number.

May. 6th, 2022

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Kawehi Namahoe Kapolei, HI

Very poor experience with recent repair request.

2 years ago

Reply from American Home Shield

Hi Kawehi. Thank you for taking time to let us know about your recent service experience. I do hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 3rd, 2022

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Roger Broughton Las Vegas, NV

I had to pay for two service calls to fix one item

2 years ago

Reply from American Home Shield

Hi Roger, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 6th, 2022

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Robert Katz

Had two service calls and both were denied

2 years ago

Reply from American Home Shield

Hi Robert. Thank you letting us know about your service experience. I am sorry to hear that your repairs were not covered. I would be happy to look into this issue further and follow up with you. Please provide your contract number or property address so that I may locate your account.

Apr. 15th, 2022

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