American Home Shield: Read 34,871 User Reviews From Real Homeowners

star star star star star

Queen Rasheedah Baltimore, MD

The company responded to my needs promptly

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

star star star star star

Haley Papez Quitman, TX

Efficient, effective, professionalism. .

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

star star_border star_border star_border star_border

Cynthia S. Daytona Beach, FL

The worst customer service and horrible contractors. It took me 6 weeks to get fixed. I called and cancelled, but still got charged.

2 years ago

Reply from American Home Shield

Hi Cynthia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

star star star star star

Cricket Phillips Mokelumne Hill, CA

Actually was able to find someone to service my account.

2 years ago

Reply from American Home Shield

Hi Cricket, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 28th, 2023

star star star star star

SONDRA Virginia Beach, VA

good. fast and reliable service. was contacted quickly.

2 years ago

Reply from American Home Shield

Hi Sondra, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 28th, 2023

star star_border star_border star_border star_border

Darla Kennedy Richland, WA

Heater should have been replaced! 22 year old heater. Not a happy customer. Will not recommend AHS …in the future to anybody…. JK

2 years ago

Reply from American Home Shield

Darla, Thank you for letting us know about your concerns regarding your Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

star star star star star

SANDRA Hagerstown, MD

Great to work with, very quick to resolve issues

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

star star star star star

JASMIN Canyon Country, CA

I get the help I need. Service team is professional.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

star star star star star

JOYCE Marseilles, IL

Prompt service and professional service techs.

2 years ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

star star star star star

RASIQ Santa Fe Springs, CA

excellent service, good customer care. highly recommend.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

star star star star star

FRANCISCO Phoenix, AZ

every think was fine clear communication ETC.

2 years ago

Reply from American Home Shield

Hi Francisco,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

star star star star star

Christina Rabun Las Vegas, NV

Great customer service and timely response

2 years ago

Reply from American Home Shield

Hi Christina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

star star_border star_border star_border star_border

SEAN Lebanon, OH

Had to find our own AHS approved repairman after the one they set up didn't show because of scheduling error the day of the appointment

2 years ago

Reply from American Home Shield

Sean, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

star star star star star_border

Zhyomara Torres Boston, MA

New to the system. Have made 2 request got called pretty fast.

2 years ago Edited March 8, 2023

Reply from American Home Shield

Hi Zhyomara,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

star star star star star

Minnie Patel Marietta, GA

Extremely good Very Professional Response very prompt

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Minnie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

star star star star star

Khalil Azar Miami, FL

Very Good and Happy with the overall tim

2 years ago

Reply from American Home Shield

Hi Khalil,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

star star star star star

Elmore Abney Jacksonville, FL

Customer service and timely completion of repairs

2 years ago

Reply from American Home Shield

Hi Elmore, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

star star star star star

Lynn Eagle Mountain, UT

Prompt, timely service and problem resolution.

2 years ago

Reply from American Home Shield

Hi Lynn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

star star star star star

Jon-Paul deLange Aldie, VA

Easy, efficient, and effective from start to completion

2 years ago

Reply from American Home Shield

Hi Jon-Paul, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

star star star star star

TERESITA Las Vegas, NV

Able to fix refrigerator concern. Very good.

2 years ago

Reply from American Home Shield

Hi Teresita,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

star star star star star

Elizabeth Cleboski Dallas, TX

Always great service. Knowable, pleasant

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

star star star star star

Julio Hernandez Phoenix, AZ

How easy it was to submit a repair work order.

2 years ago

Reply from American Home Shield

Hi Julio,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

star star star star star

Kaye Johnson Houston, TX

Excellent customer service and professionalism.

2 years ago

Reply from American Home Shield

Hi Kaye, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 24th, 2023

star star star star star

Kathie Vaught Granbury, TX

I like the convenience and customer service

2 years ago

Reply from American Home Shield

Hi Kathie,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

star star star star star

VERONICA

Very convenient and it helps to save money

2 years ago

Reply from American Home Shield

Hi Veronica,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

star star star star star

JOHN Ann Arbor, MI

Very rapid responsible Excellent service

2 years ago

Reply from American Home Shield

Hi John, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 24th, 2023

star star star star star

RICHARD Austin, TX

confident that the companies are quality.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

star star star star star

JACK New Braunfels, TX

Needed plumbing service, completed on line request.

2 years ago

Reply from American Home Shield

Hi Jack,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

star star star star star

Kimberly Lynch Denville, NJ

Guarantee of a return phone call is great!

2 years ago

Reply from American Home Shield

Hi Kimberly,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

star star star star star

Anita Kingston, OK

It is easy to request a repair service on-line.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

star star star star star

Lenny Koll Prescott Valley, AZ

Quick response with a very qualified repairman

2 years ago Edited March 8, 2023

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

star star star star star

BUARI OSMAN Olney, MD

Prompt attention, service and follow up.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

star star star star star

LARRY GA

They have helped me so far with everything I need

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Larry, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Feb. 23rd, 2023

star star star star star

Marvin Wickline Mobile, AL

They do a good job, efficient and straight forward

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

star star star_border star_border star_border

JOHNGELENE Trussville, AL

My issue has not been resolved. I still waiting on an AHS supervisor to contact me regarding my problem (dishwasher).

2 years ago

Reply from American Home Shield

Hi Johngelene, Thank you for sharing your feedback. We would be glad to speak with you regarding AHS and the issues you have experienced.

Feb. 23rd, 2023

star star star star star

ROGER Dallas, TX

I have a customer for 10yrs. Great service. No complaints

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

star star star star star

BRUCE Houston, TX

Excellent service, on time and very knowledgeable

2 years ago

Reply from American Home Shield

Hi Bruce, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 22nd, 2023

star star star star star

Adrienne Pinkney Waldorf, MD

reliable professional easy to work with andbcontact

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

star star star star star

M Fatool Fort Mill, SC

Scheduling service was quick and easy online.

2 years ago

Reply from American Home Shield

Hi M Fatool, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

star star star star star

RASHEEDAH Winston-Salem, NC

What I do like is the urgency of your problem taken care of

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

star star star star star

Michael Herrington Marianna, FL

Everything was awesome and everything was resolved.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star

Susan Carter-Joyce Diamondhead, MS

My first experience was easy and successful.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

star star star star star

NICK Palm Harbor, FL

Tom was helpful and got it done quickly.

2 years ago

Reply from American Home Shield

Hi Nick, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

star star star star star

Jay Harris Washington, DC

This time is was great service, no issues or complaints.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star

JAMES Lincoln, NE

I like the service we got in a timly way

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

star star star star star

Holly Zelm Chisago City, MN

Great, prompt service. Problem resolved.

2 years ago

Reply from American Home Shield

Hi Holly, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2023

star star star star star

GOUTHAM Alamo, CA

Best service and super easy process to raise arequest

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

star star star star star

MICHAEL

AHS does a good job of sending qualified techs for repairs.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star

PAMELA Arlington, TX

Requests for service are filled quickly and efficiently.

2 years ago

Reply from American Home Shield

Hi Pamela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2023

star star star star star

Jon Peyton Kennewick, WA

Its very helpful and well worth the money.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

American Home Shield Reviews