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American Home Shield Reviews

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8.9

Overall Score

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Denise Stanley

Easy to use Good customer service and product services

4 years ago

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Reply from American Home Shield

Hi Denise,
Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020

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F I Strader

Easy to get service and repairs done online

4 years ago

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Reply from American Home Shield

Hi F I Strader,
Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020

star star star star star

Troy Wagener

Quick response , and fixed the problem.........

4 years ago

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Reply from American Home Shield

Hi Troy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Sue Nelson

The service guys Fixed the leak and were pleasant

4 years ago

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Reply from American Home Shield

Hi Sue,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jul. 8th, 2020

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Nadeem Siddiqui

I have to pay from my pocket $1340 on the top of annual fee and it took 1 month to complete the work.

4 years ago

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Reply from American Home Shield

Hi Nadeem,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Anonymous

They do everything they can to deny sevice, they companies with horrible reviews, and are rude on the phone. They refuse to allow.

4 years ago

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Reply from American Home Shield

Hi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 10th, 2020

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Carl Zoltan Tallahassee, FL

Reliable and quick, no-nonsense! Has been really great!

4 years ago

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Reply from American Home Shield

Hi Carl,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 18th, 2020

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Ron R Marietta, GA

Excellent service.. Great techs. Positive

4 years ago

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Reply from American Home Shield

Hi Ron,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2020

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Arnie Pluess Atlanta, GA

Prompt response with qualified service companies

4 years ago

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Reply from American Home Shield

Hi Arnie,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 1st, 2020

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Erika Razo Stockton, CA

I have received great costumer service from them!

4 years ago

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Reply from American Home Shield

Hi Erika,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 1st, 2020

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Jose Ruiz North Richland Hills, TX

Great coverage, and their contractors are great businesses

4 years ago

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Reply from American Home Shield

Good morning Jose,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy the coverage we provide!

May. 26th, 2020

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Cindy Roberts

Always fix or replace broken item. Quick service!

4 years ago Edited January 10, 2024

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Patricia Michalski Lexington, KY

Timely, professional response with a quick resolution.

4 years ago

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Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Atheer Mustafa Gilbert, AZ

He did a great job and I’m very happy about the service.

4 years ago

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Reply from American Home Shield

Hi Atheer,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2020

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L V Rockport, TX

Other than the long holding time service has been great.

4 years ago

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Reply from American Home Shield

Hi LV,
We are pleased to hear that you have enjoyed AHS and the service we provide!

May. 25th, 2020

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Greg Leach Muscatine, IA

Great experience resolved the issues I needed taken care of

4 years ago

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Reply from American Home Shield

Good morning Greg,
We love to hear when we have provided our customers with a great experience! We hope you continue to enjoy the fast and professional service. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 16th, 2020

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Demetrius Montgomery Louisville, KY

Fast diagnosis, great communication. Good job

4 years ago

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Reply from American Home Shield

Hi Demetrius,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 14th, 2020

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Trula Roberson Tulsa, OK

Dependable, Professional, Great technications, affordable

4 years ago

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Reply from American Home Shield

Hi Trula,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2020

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José del R. Millán Austin, TX

Fast answer, rapid solution, low extra cost.

4 years ago

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Reply from American Home Shield

Hi Jose',

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Kristina Lord Tulsa, OK

Seemed like he didn’t want to be here and was less then informative about what he was doing.

4 years ago

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Reply from American Home Shield

Hi Kristina,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the repair.

Apr. 21st, 2020

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JP Sacramento, CA

Hassle free, excellent service. highly recommended

4 years ago

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Reply from American Home Shield

Hi JP,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 9th, 2020

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Amy Senato Arlington, TX

They are prompt, professional and easy to use.

4 years ago

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Reply from American Home Shield

Hi Amy,
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide!

Apr. 3rd, 2020

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Michael A Turner Hesperia, CA

my wife and i love the service very easy and convenient.

4 years ago

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Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2020

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Tony Yemma , TX

They change the contractors language to not pay repairs very shady,all for 350.00 lcustomer service rude and hangs up on you

4 years ago

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Reply from American Home Shield

Hi Tom,
We’re sorry to hear of your less than satisfactory experience and hope you will allow us a chance to make things right.

Mar. 24th, 2020

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Jaime McAndrew San Antonio, TX

Very efficient with finding contractors to assist with issues.

4 years ago

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Reply from American Home Shield

Hi Jaime,
Your AHS feedback is more than appreciated! We hope you continue to enjoy American Home Shield and the customer service we provide!

Mar. 3rd, 2020

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mike dicorcia Barnegat, NJ

Horrible organization, 6 months 3 providers to fix AC and 600$ out of pocket, now water heater they can't even find a plumber.

4 years ago

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Reply from American Home Shield

Hi Mike,
Your feedback is more than appreciated to help us improve your American home Shield experience. I would be glad to speak with you about the non covered cost to replace the water heater.

Mar. 3rd, 2020

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james mclean Wadesboro, NC

Been great every time.one number covers everything

4 years ago

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Reply from American Home Shield

Hi James,
It was a pleasure to read your feedback about your American Home Shield experience and the coverage we provide our customers. I hope continue to enjoy your home warranty!

Feb. 25th, 2020

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Charles Ross Columbus, GA

In 1week got a brand new oven installed for 100$ Wow!

4 years ago

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Reply from American Home Shield

Hi Charles,
It was a pleasure to read your review about your American Home Shield experience and the oven replacement. I hope you continue to enjoy!

Feb. 19th, 2020

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Ralph Salerno Pittston, PA

Outstanding work would highly recommend

4 years ago

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Reply from American Home Shield

Hi Ralph,
It is always great news to hear form our customers about their home repairs that have been completed by AHS.

Feb. 12th, 2020

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Fee Forney, TX

Professional, kind, communication awesome

4 years ago

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Reply from American Home Shield

Hi Fee,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the service we provide.

Feb. 6th, 2020

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Cheryl Porter Bettendorf, IA

Quick response and knowledgeable service tech. This time. Brendon was awesome.

4 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Cheryl,
I am pleased to hear about your AHS service experience and the contractors that completed the repairs.

Jan. 31st, 2020

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Vinnie Panariello Los Angeles, CA

They came they saw and repaired.Outstanding.

4 years ago

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Reply from American Home Shield

Hi Vinnie,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 30th, 2020

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Leena younis Lewisville, TX

All good and professional and on time. Thanks

4 years ago

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Reply from American Home Shield

Hi Leena,
It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Jan. 27th, 2020

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Edna Beaumont, TX

Very easy to get a service schedule. Great to work with.

4 years ago

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Reply from American Home Shield

Hi Edna,
Your feedback is more than appreciated at American Home Shield and we hope you continue to enjoy the contractors we provide!

Jan. 16th, 2020

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Mark Lothson Navarre, FL

Quick service, better than average results!!!

4 years ago

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Reply from American Home Shield

Good afternoon Mark,
Thank you for providing us with feedback about your American Home Shield experience! I hope you continue to enjoy the coverage AHS provides.

Jan. 16th, 2020

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Sowe Wake Forest, NC

My hot water heater leaking since Sunday and today is Tuesday still waiting for American home shield approval to replace the water heater.

4 years ago

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Reply from American Home Shield

Good morning Sowe,
I hate to hear about your most recent experience and delay in service that it takes to get the repair authorized. I would be glad to speak with you and get the issue resolved.

Jan. 15th, 2020

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Joseph Kircher Summerville, SC

Edit: After giving AHS a second chance they followed through on helping us.

4 years ago

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Reply from American Home Shield

Hi Joseph,
I hate to hear about your most recent AHS experience and non covered cost paid. I would be glad to speak with you and get the issue resolved.

Dec. 19th, 2019

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Ron Morris Daphne, AL

Great service after they received my call.

4 years ago

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Reply from American Home Shield

Hi Ron,
I hope you continue to enjoy American Home Shield and the service we provide!

Jan. 8th, 2020

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MICHAEL P MONTY Portland, OR

fast and pro a must have for any household

4 years ago

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Reply from American Home Shield

Hi Michael,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad to hear that you have enjoyed your home warranty!

Jan. 8th, 2020

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Alfred Lexington, SC

I filed a claim, repair was made within 2 days.

4 years ago

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Reply from American Home Shield

Hi Alfred,
We are pleased to hear about the fast repair and hope you continue to enjoy!

Dec. 26th, 2019

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Johnny Lawrence Acworth, GA

Great customer service and professional

4 years ago

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Reply from American Home Shield

Hi Johnny,
I hope you continue to enjoy AHS and the service we provide!

Dec. 19th, 2019

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Buel Wetmore Payson, AZ

Great service from professional craftsmen. Thank you!

4 years ago

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Reply from American Home Shield

Hi Buel,
I would like to thank you for providing feedback about your American Home Shield experience! I hope you continue to enjoy the customer service we provide!

Dec. 16th, 2019

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StcyS Jacksonville, FL

Customer service is difficult to reach and the wait time is to long, Only having to be transferred to multiple departments

4 years ago

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Reply from American Home Shield

Hi Stacy,
Thank you for your feedback about your unsatisfactory experience. I would be glad to speak with you and resolve the issues.

Dec. 13th, 2019

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Mike Moreno Temecula, CA

Home Shield repaired my refrigerator quickly and correctly

4 years ago

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Reply from American Home Shield

Hi Mike,
I hope you continue to enjoy the fast and efficient service that AHS provides!

Dec. 10th, 2019

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James Myrtle Beach, SC

Timely manner and professional! Thanks Mike and Emily 😊

4 years ago

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Reply from American Home Shield

Hi James,
Your kind words are more than appreciated! I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 10th, 2019

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Tammi

The representative was professional and nice they getting better

4 years ago

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Reply from American Home Shield

Hi Tammi,
I hope you continue to enjoy AHS!

Dec. 7th, 2019

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MD Lompoc, CA

AHS has provided us peace of mind. Great service!

5 years ago

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Reply from American Home Shield

Hi MD,
I hope you continue to enjoy American Home Shield and the coverage we provide!

Nov. 21st, 2019

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Mark Scott Depot, WV

AHS is helpful, dependable, and a must have for homeowners.

5 years ago

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Reply from American Home Shield

Hi Mark,
Your feedback is more than appreciated and I hope you continue to enjoy AHS!

Nov. 21st, 2019

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Brenda Sault Buckeye Lake, OH

they where very fast t take care of my washer

5 years ago

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Reply from American Home Shield

Hi Brenda,
We strive to provide you with a great customer experience and hope you continue to enjoy AHS!

Nov. 19th, 2019

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Andrea Roberts Stockton, CA

It was great!!! To submit a request was so easy.

5 years ago

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Reply from American Home Shield

Hi Andrea,
I am glad to hear that you have enjoyed American Home Shield!

Nov. 19th, 2019