American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Chandra Scott NC

It appears this warranty company contracts with local companies with low ratings and are willing to lie to prevent AHS from honoring the warranty.

2 years ago

Reply from American Home Shield

Chandra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 20th, 2023

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Verified Customer

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Johnny Miles Houston, TX

American Home Shield will get the job done

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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ANGEL Wheaton, IL

very good service and very professional 👍👍👍

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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BRENDA Kansas City, MO

They do great job and are good.to work with

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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David Sánchez Hopkins, MN

Worst experience I've had with home warranty. Avoid them. I filed a claim 6 months agoa and still dealing with customer service with no end in sight.

2 years ago

Reply from American Home Shield

Hi David, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Verified Customer

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KEVIN

I loved the quick appointment and depth product knowledge.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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WILLIAM Bakersfield, CA

Good if you own a home and want to save money

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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Jeffrey Gonzales La Porte, TX

Fair and has been there for my needs when an issue has occurred

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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VALENTINA

They are responsive and the online platform

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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ANGEL Marionville, MO

Very efficient and professional, and problem solving.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 17th, 2023

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Verified Customer

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Chuck Vickery Navarre, FL

Great coverage. Authorizations department is slow to non-responsive.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 17th, 2023

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Verified Customer

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Donald Reimann Santa Cruz, CA

Ontime and complete satisfaction with the provided service.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 17th, 2023

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Verified Customer

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JAY Suwanee, GA

Quick response. The problem was resolved in two days.

2 years ago

Reply from American Home Shield

Hi Jay, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 14th, 2023

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Verified Customer

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Lori Lindsey Nashville, TN

They do exactly as they say, and it's very easy.

2 years ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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CHARLES Lexington, KY

Problem solved without delay in expected time with no mess!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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BRENDA Elizabethton, TN

Easy to work with. Responds in timely manner

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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ERLINDA Moreno Valley, CA

Top professional and ahs was very fast .

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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Lana Lee Irvine, CA

I would never have signed up with this warranty if I knew how horrible the service s! The call center is in India or some other foreign country

2 years ago

Reply from American Home Shield

Lana, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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LaShaunn Campbell Tampa, FL

The ease of being able to place a service request online.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Roderick Buckler Miami, FL

Price. Response time ....service.... and follow-up....

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Dark Diva Colorado Springs, CO

Professional, quick and friendly! I would use them again

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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FRANK Rockwall, TX

Efficiency, professionalism, consistent.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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MARY Portland, OR

These guys are great … fix everything that needs it

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Alita Myles Lexington Park, MD

The quality of service given in a timely manner

2 years ago

Reply from American Home Shield

Hi Alita, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 11th, 2023

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Verified Customer

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BILL Leander, TX

Ease of use Quick response Always follow up

2 years ago

Reply from American Home Shield

Hi Bill, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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DENISE Virginia Beach, VA

I did qualify for replacements twice however the annual increases are substantial.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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STRAIGHT TALK NO CHASER PODCAST Columbus, OH

Punctuality and professionalism was outstanding.

2 years ago

Reply from American Home Shield

Hi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 11th, 2023

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Verified Customer

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Charles Seamans Birmingham, AL

Awesome service with ongoing support and peace of mind

2 years ago

Reply from American Home Shield

Hi Charles, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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Carolyn Johnson Spring, TX

Professional, timely and got the done right

2 years ago

Reply from American Home Shield

Hi Carolyn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 11th, 2023

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Verified Customer

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Sherrel Floyd Fort Lauderdale, FL

Great service, definitely would recommend

2 years ago

Reply from American Home Shield

Hi Sherrel, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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Rob Welch Haltom City, TX

Fast and easy process of claim. Great service

2 years ago

Reply from American Home Shield

Hi Rob, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 10th, 2023

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Verified Customer

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Sherri Brasher Mariposa, CA

Very easy to use and get service in a timely fashion.

2 years ago

Reply from American Home Shield

Hi Sherri, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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Frumious Bandersnatch Spokane, WA

I had to pay for a system that was supposed to be covered by my warranty. Still awaiting resolution after four months. Terrible experience.

2 years ago

Reply from American Home Shield

Hi Frumious, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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ANGELICA Sanger, CA

Very professional and the job gets done same day.

2 years ago

Reply from American Home Shield

Hi Angelica, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 11th, 2023

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Verified Customer

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JONI

Great service, Greatbresponse time, Great price

2 years ago

Reply from American Home Shield

Hi Joni, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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Mariah Morris Pelham, AL

Great service! The technician was knowledgeable and quick.

2 years ago

Reply from American Home Shield

Hi Mariah, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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Enrique castillo Virginia Beach, VA

Great and fast service. Amazing overall.

2 years ago

Reply from American Home Shield

Hi Enrique, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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Jim Speckmann Georgetown, TX

Quick response, quality and timely repair.

2 years ago

Reply from American Home Shield

Hi Jim, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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Gerald Hightower Birmingham, AL

Easy and fast service. Made sure the job is done

2 years ago

Reply from American Home Shield

Hi Gerald, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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Chris Stovall Wichita Falls, TX

I like the broad coverage of HVAC, appliances, and pool equipment.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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RASHID IL

Plumber Service was scheduled four days after the service call. It's too long to wait. I had to call another person to fix the problem

2 years ago

Reply from American Home Shield

Hi Rashid, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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Dee Ann Heath San Bernardino, CA

I saved a bunch of money of repairs versus premiums/

2 years ago

Reply from American Home Shield

Hi Dee Ann, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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OLYMPIA Dallas, TX

I like the quick response to my service call

2 years ago

Reply from American Home Shield

Hi Olympia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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Steven Lisowsky Sykesville, MD

Excellent response time. And very helpfull!!

2 years ago

Reply from American Home Shield

Hi Steven, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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SHIRLEY Duncanville, TX

I like the professionalism, the prompt and timely attention to fix the problem.

2 years ago

Reply from American Home Shield

Hi Shirley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 6th, 2023

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Verified Customer

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RAYNARD

Great company. They have always help with my repairs.

2 years ago

Reply from American Home Shield

Hi Raynard, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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AngelNCara Gonzalez Denver, CO

AHS tries its best to accommodate my needs.

2 years ago

Reply from American Home Shield

Hi Angel, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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Shane Von Vista, CA

parts replacement fixed the issue. whole process is quick.

2 years ago

Reply from American Home Shield

Hi Shane, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Verified Customer

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Brandy J Fayetteville, NC

It’s not fixed and I’ve been waiting back for a call from the service provider over a week.

2 years ago

Reply from American Home Shield

Hi Brandy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 5th, 2023

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Verified Customer

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JOYCE Independence, KS

I have always had a good experience with this company

2 years ago

Reply from American Home Shield

Hi Joyce, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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