American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Christine Buchanan Scottsdale, AZ

the worst customer service ever! I have been waiting 3 weeks on a garbage disposal. The service order before that I had to wait 8 weeks... Crazy

5 years ago

Reply from American Home Shield

Hi Christine,
It is displeasing to hear that your American Home Shield experience has been less than satisfactory. I am glad that the garbage has been repaired. I would be glad to speak with you reading the service delay.

May. 8th, 2019

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Leslie Young

Fantastic service. On time and very clean

5 years ago

Reply from American Home Shield

Good morning Leslie,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. We are glad to hear about the contractor that serviced your issue.

Jun. 18th, 2019

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Peter j. Maillet Bellaire, TX

Everything went well. But I would like more urgency.

5 years ago

Reply from American Home Shield

Hi Peter,
Your feedback is more than appreciated! We strive to provide each customer with the best experience.

Jun. 18th, 2019

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Charles Las Vegas, NV

Service was fast and the repair man new his business

5 years ago

Reply from American Home Shield

Hi Charles,
I am glad to hear about the customer service experience and the repairs that were completed.

Jun. 18th, 2019

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J L

Prompt and very easy service with rekey company ARCO.

5 years ago

Reply from American Home Shield

Hi J L,
We appreciate your feedback about your AHS experience and hope you continue to enjoy the fast and prompt service we provide.

Mar. 3rd, 2020

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Nathan Ripon, CA

Great contacts and professional assistance

5 years ago

Reply from American Home Shield

Hi Nathan,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Angie Flores Fresno, CA

Service man was kind and professional .

5 years ago

Reply from American Home Shield

Hi Angie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Adrian Johnson Grand Prairie, TX

Easy to schedule repair requests and quick response time.

5 years ago

Reply from American Home Shield

Hi Adrian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

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Hattie Newport News, VA

My experience has been pretty good. I just wish they offered more services.

5 years ago

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Dave O'Grady Spanaway, WA

Prompt, very efficient, friendly, and an excellent repair.

5 years ago

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Mark Holder Grapevine, TX

very professional and timely. good contractors

5 years ago

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Tengliat Khoo DeLand, FL

Good website, responsive and good follow up

5 years ago

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Freddie Walker DeSoto, TX

Very timely and professional and great service

5 years ago

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Francisca Abedoza Palm Bay, FL

Prompt professional response and resolution of problem

5 years ago

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Raffy Bakersfield, CA

Customer service was excellent and thorough

5 years ago

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Avies D Brown McDonough, GA

Great. the staff is always polite and professional.

5 years ago

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Tshambric

The service member was Fast and Effective Service.

5 years ago Edited January 10, 2024

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I L Cedar Rapids, IA

Very prompt and helful. No issues so far :)

5 years ago

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Catherine Salem, OR

Person I spoke with was knowledgeable and very helpful

5 years ago

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gabriel Wesley Chapel, FL

Good and fast fox my problem in two days

5 years ago

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B Butler Braddock, PA

Diagnosed the problem quickly and fixed it immediately.

5 years ago

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Bridget M. Ferguson Parkville, MD

Professional staff and excellent service

5 years ago

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Sam Newburgh, IN

Contact was easy and contractor corrected our problem

5 years ago

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Oscar San Antonio, TX

Great service and very professional service technicians.

5 years ago

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John job Herndon, VA

Action taken very quickly and followed up

5 years ago

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Nancy A DeNault Roseville, MI

The company came out to repair the furnace was great. They were fast and very. Informative. Very nice. Very efficient. Very satisfied.

5 years ago

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Brice stump Salisbury, MD

Very professional and am very satisfied.

5 years ago

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Ann Taylor Roman Sarasota, FL

Quick, responsive, problems taken care of easily!

5 years ago

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Keith Williams Flatwoods, KY

Waiting for a sump pump to be fixed since 10/03/2018, we have made many calls and still no resolution. Much water under the house

5 years ago

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Pankaj Raleigh, NC

Painful to get someone online Wants to do least possible correction Trying to cancel..1 hr online ..listening to music!!!!!!!

5 years ago

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Ramon Flower Mound, TX

Horrible business practices. They partner with poor contractors who inflate their prices. AHS will only pay a fraction of repair/replacement costs.

6 years ago

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Ruby palacios Memphis, TN

Always have a project completed in a timely manner

6 years ago

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Norma Alvarado San Antonio, TX

Covers exactly what the sales representative described

6 years ago

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Bradley Stewart Holland, OH

My wife and I are long time members. We like the service.

6 years ago

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BRUCE MELBERT

Excellent and friendly repair. Great company.

6 years ago

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Tom Morales Longmont, CO

They broke my microwave, charged me the $125 fee and did not take any steps to fix it. Very unhappy with the service.

6 years ago

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Joy Spring City, PA

Absolutely horrible company. Impossible to reach anyone by telephone. Rates keep increasing but no benefit for increase.

6 years ago

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Aloysius Sypniewski McKinney, TX

Have always gotten a repair scheduled within <12 hrs.

6 years ago

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Kareem B Dosunmu Frisco, TX

Great response to service calls and workmanship.

6 years ago

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Raymond Duvall, WA

Every time I call I'm on hold between 45-80 minutes just waiting to talk to someone.

6 years ago

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antoniobaxter1977@gmail.com Washington, DC

It takes too long on the phone to reach someone. Company is not flexible in meeting emergency situations.

6 years ago

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Mike Rosas Orlando, FL

On time and fixed the issue with no hassle

6 years ago

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Henry Hyde Phoenix, AZ

The repair people knew what they were doing.

6 years ago

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james wallace Sacramento, CA

they seem no to care nothing got fixed. no one would answer phones always put on hold billed me twice for the same inspection

6 years ago

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Eli Aimee Gardner Virginia Beach, VA

We have no complaints other tan waiting on the phone for summiting a claim

6 years ago

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Patricia Wagener Mesa, AZ

So far we are very pleased with American Home Shield.

6 years ago

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Stanislav Springfield, VA

They came on time and fixed my problem really quick.Thanks

6 years ago

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Stephen Longan San Bernardino, CA

The customer service personnel are very professional

6 years ago

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Angela Guy-Lee Ann Arbor, MI

We have been going around in circles with horrible contractors for 4 months! AHS cares more about their contractors than customers.

6 years ago

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Eddie manna Bakersfield, CA

The best customer care , # 1 warranty Co .

6 years ago

American Home Shield Reviews