American Home Shield: Read 34,890 User Reviews From Real Homeowners

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RONDA SPARKS Topeka, KS

Fast easy service. Website user friendly.

2 years ago

Reply from American Home Shield

Ronda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 9th, 2023

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Sandra Somers Bessemer, AL

Easy. Reasonable price. So farexcellent service

2 years ago

Reply from American Home Shield

Sandra, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 9th, 2023

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Walter Cuebas Arlington, VA

Easy to use and to place work orders,fast service

2 years ago

Reply from American Home Shield

Walter, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 9th, 2023

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Amanda Lowery NY

Great service! Helpful! Helped when we needed it the most!

2 years ago

Reply from American Home Shield

Dear Amanda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 9th, 2023

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Veronica San Antonio, TX

I like the service for ease of use and convenance.

2 years ago

Reply from American Home Shield

Veronica, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 4th, 2023

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Jiml Willowbrook, IL

Attention to problem and service provided

2 years ago

Reply from American Home Shield

Jim, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 4th, 2023

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Carmen Oquendo Greer, SC

I like how fast they are respond when you do a request.

2 years ago

Reply from American Home Shield

Carmen, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

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Percell Whitaker Richmond, VA

Timely response and always able to reach with an answer.

2 years ago

Reply from American Home Shield

Percell, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 4th, 2023

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Allison Columbus, GA

They are easy to work with. They save me time and money.

2 years ago

Reply from American Home Shield

Allison, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 4th, 2023

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Gary Colon Las Vegas, NV

They know what they are doing. Staff are very nice.

2 years ago

Reply from American Home Shield

Gay, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 4th, 2023

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Patrick Bauer Land O' Lakes, FL

Very efficient company. Responsive with fast results.

2 years ago

Reply from American Home Shield

Patrick, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 4th, 2023

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Shundra Lane Baltimore, MD

Very pleased with the service providers.

2 years ago

Reply from American Home Shield

Shundra, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 4th, 2023

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Nneora Obu Stone Mountain, GA

Great and timely service. Very professional!

2 years ago Edited August 10, 2023

Reply from American Home Shield

Nneora, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 4th, 2023

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Jon & Erin Robertson

Quick response to each request and good contractors

2 years ago

Reply from American Home Shield

Jon & Erin, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 4th, 2023

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James Randall Hopkins Montgomery, AL

Excellent service and repair technician was fantastic.

2 years ago Edited August 9, 2023

Reply from American Home Shield

Dear James, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 2nd, 2023

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Ralph Durbin Florence, KY

Not happy with two of the companies they sent to my house. AHS has not been easy to deal with either. They do not listen to the customer.

2 years ago

Reply from American Home Shield

Dear Ralph, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 2nd, 2023

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cynthia chacon Phoenix, AZ

I had an escalated call yesterday and the representative hung up on me and my AC has yet to be fixed going on 2 months now so the service is not good

2 years ago

Reply from American Home Shield

Cynthia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 2nd, 2023

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Sudi Deyhimi Santa Catarina, NLE

I like the service, they gave prompt and good service

2 years ago

Reply from American Home Shield

Sudi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 2nd, 2023

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Rodney Boykin

Some contractors are responsive and some aren't.

2 years ago

Reply from American Home Shield

Dear Rodney, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 2nd, 2023

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Jonathan Rivers Missouri City, TX

I don't like Island Mann Plumbers and will refuse service from them in the future.

2 years ago

Reply from American Home Shield

Dear Jonathan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 1st, 2023

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Stan Binder

The representative who did the work in my home.

2 years ago

Reply from American Home Shield

Stan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 1st, 2023

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Robert CT

Outstanding customer service and response.

2 years ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 31st, 2023

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Janice Tupelo, MS

Excellent service and very helpful and friendly

2 years ago

Reply from American Home Shield

Dear Janice, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 28th, 2023

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Patrick

Prompt response and excellent problem resolution.

2 years ago

Reply from American Home Shield

Dear Patrick, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 27th, 2023

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Sabrina Laurel, MD

Fast service. Minimal deductible. Easy and carefree.

2 years ago

Reply from American Home Shield

Sabrina, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jul. 27th, 2023

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Tommy Moss Point, MS

Quick and timely manner on my repairs for my ac!

2 years ago

Reply from American Home Shield

Tommy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 26th, 2023

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Rajnish Bhatia Queens, NY

Convenience of calling them when required

2 years ago

Reply from American Home Shield

Dear Rajnish, t's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 26th, 2023

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Gerret Woodway, TX

They fixed our issue, and replaced the equipment involved

2 years ago

Reply from American Home Shield

Dear Gerret, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 26th, 2023

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Jack

Quick response and provided a quality contractor

2 years ago

Reply from American Home Shield

Dear Jack, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 26th, 2023

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Martha Mosby Columbia, SC

Timely, efficient, professional, knowledgeable

2 years ago

Reply from American Home Shield

Martha, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 26th, 2023

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Carol Columbia, MD

Technician was fabulous . Work was done to our satisfaction

2 years ago

Reply from American Home Shield

Dear Carol, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 26th, 2023

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CLee Newark, DE

Great communication, reliable, timely, professional.

2 years ago

Reply from American Home Shield

Dear CLee, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 26th, 2023

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Christopher Charlotte, NC

Great response time and great value for the money

2 years ago

Reply from American Home Shield

Dear Christopher, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 26th, 2023

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Susan

Customer service reps have given me THREE different answers as to whether our required repair is covered.

2 years ago

Reply from American Home Shield

Hi Susan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 26th, 2023

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Kim Roth Pittsburgh, PA

Since AHS bought out HSA I’ve been contemplating canceling my warranty. They have been denying all claims,

2 years ago Edited July 24, 2023

Reply from American Home Shield

Hi Kim,
Please provide us with your contract number or property address for further assistance.

Jul. 26th, 2023

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Vicki Davis

Quick response and excellent service. No issues ever.

2 years ago

Reply from American Home Shield

Vicki, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 20th, 2023

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Michael Rich Memphis, TN

Good value have always covered my issues

2 years ago

Reply from American Home Shield

Michael, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 20th, 2023

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Nola Fairfield, OH

I'm pleased with the promptness of service and the quality of work.

2 years ago

Reply from American Home Shield

Dear Nola, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

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Chris Washa Seguin, TX

Fast turnaround. But expensive. Monthly rate needs to go down to $50

2 years ago

Reply from American Home Shield

Dear Chris, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

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Kyrsten

They are horrible. They underwrite issues with your appliances based off their own opinion so they don't have to pay for repairs.

2 years ago

Reply from American Home Shield

Dear Kristen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 19th, 2023

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Joyce Columbia, SC

On time and fixed the problem in about 10 minutes.

2 years ago

Reply from American Home Shield

Joyce, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Salvador San Diego, CA

Easy to open a repair order, track it and fast

2 years ago

Reply from American Home Shield

Salvador, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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mini cat Yuma, AZ

I love the service and the attention this company gives me.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Mini, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 10th, 2023

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Mitesh Cedar Park, TX

2 years ago

Reply from American Home Shield

Mitesh, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Jonathan Puyallup, WA

fairly easy process to obtain a quote and obtain a contract

2 years ago

Reply from American Home Shield

Jonathan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Sue Smith Riverside, CA

Always prompt on getting the help needed

2 years ago

Reply from American Home Shield

Dear Sue, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Marjorie Clermont, FL

The was very polite and seemed to know what was doing

2 years ago

Reply from American Home Shield

Dear Marjorie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 14th, 2023

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John Silbernagel Myrtle Beach, SC

That came they saw they fixed replaced motor overnight

2 years ago Edited June 21, 2023

Reply from American Home Shield

John, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

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Federico Cruz Kissimmee, FL

Good service. Solve promptly. The time gap to repair is ambivalent.

2 years ago

Reply from American Home Shield

Dear Federico, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

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Dr. Ken King Chester, VA

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dr. Ken King, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

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