Best Company badge 10,000 Reviews American Home Shield Logo

American Home Shield Reviews

star star star star_border star_border

8.8

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Diane Williford

Very courteous, knowledgeable, helpful..............

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Diane,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 8th, 2020

star star star star_border star_border

Martha

The work not done. It has been a really long time. Then they ordered three wrong part.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Martha,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 15th, 2020

star star star star star_border

S. Scott

Good customer service, effective communication, efficient service and on time

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi S. Scott,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2020

star star star star star

Thompson R

Had good experience for the first time, so far so good

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Thompson,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

star star star star star

Lorraine pittman

on time and very trustworthiness and great service.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Lorraine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

star star star star star_border

William Pelletier

They do a good job, but sometimes their choice of vendor could be challenged.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi William,
Your feedback is more than appreciated!

Jul. 9th, 2020

star star star star star

MARIANNE THOMPSON

My needs have been met at every service request

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Marianne,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 8th, 2020

star star star star star

Jen

Easy to file claim and get results. The price is fair.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jen,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jul. 8th, 2020

star star star star star

Mary

They have Great professional service men

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

star star star star star

Teresa Wilson

Great service . Your punctuality was very prompt

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Teresa,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

star star_border star_border star_border star_border

Jason Thompson

I had to come out of pocket $8,000 for a brand new HVAC unit, because you all wouldn’t replace it! What is the point in having a home warranty

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jason,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

star star star star star

Denise Stanley

Easy to use Good customer service and product services

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Denise,
Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020

star star star star star

F I Strader

Easy to get service and repairs done online

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi F I Strader,
Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020

star star star star star

Troy Wagener

Quick response , and fixed the problem.........

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Troy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

star star star star star

Sue Nelson

The service guys Fixed the leak and were pleasant

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Sue,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jul. 8th, 2020

star star star_border star_border star_border

Nadeem Siddiqui

I have to pay from my pocket $1340 on the top of annual fee and it took 1 month to complete the work.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Nadeem,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

star star_border star_border star_border star_border

Anonymous

They do everything they can to deny sevice, they companies with horrible reviews, and are rude on the phone. They refuse to allow.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 10th, 2020

star star star star star

Carl Zoltan Tallahassee, FL

Reliable and quick, no-nonsense! Has been really great!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Carl,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 18th, 2020

star star star star star

Ron R Marietta, GA

Excellent service.. Great techs. Positive

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Ron,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2020

star star star star star

Arnie Pluess Atlanta, GA

Prompt response with qualified service companies

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Arnie,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 1st, 2020

star star star star star

Erika Razo Stockton, CA

I have received great costumer service from them!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Erika,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 1st, 2020

star star star star star

Jose Ruiz North Richland Hills, TX

Great coverage, and their contractors are great businesses

4 years ago

American Home Shield Logo

Reply from American Home Shield

Good morning Jose,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy the coverage we provide!

May. 26th, 2020

star star star star star

Cindy Roberts

Always fix or replace broken item. Quick service!

4 years ago Edited January 10, 2024

star star star star star

Patricia Michalski Lexington, KY

Timely, professional response with a quick resolution.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

star star star star star

Atheer Mustafa Gilbert, AZ

He did a great job and I’m very happy about the service.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Atheer,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2020

star star star star star

L V Rockport, TX

Other than the long holding time service has been great.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi LV,
We are pleased to hear that you have enjoyed AHS and the service we provide!

May. 25th, 2020

star star star star star

Greg Leach Muscatine, IA

Great experience resolved the issues I needed taken care of

4 years ago

American Home Shield Logo

Reply from American Home Shield

Good morning Greg,
We love to hear when we have provided our customers with a great experience! We hope you continue to enjoy the fast and professional service. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 16th, 2020

star star star star star

Demetrius Montgomery Louisville, KY

Fast diagnosis, great communication. Good job

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Demetrius,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 14th, 2020

star star star star star

Trula Roberson Tulsa, OK

Dependable, Professional, Great technications, affordable

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Trula,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2020

star star star star star

José del R. Millán Austin, TX

Fast answer, rapid solution, low extra cost.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jose',

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

star star star star_border star_border

Kristina Lord Tulsa, OK

Seemed like he didn’t want to be here and was less then informative about what he was doing.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Kristina,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the repair.

Apr. 21st, 2020

star star star star star

JP Sacramento, CA

Hassle free, excellent service. highly recommended

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi JP,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 9th, 2020

star star star star star

Amy Senato Arlington, TX

They are prompt, professional and easy to use.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Amy,
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide!

Apr. 3rd, 2020

star star star star star

Michael A Turner Hesperia, CA

my wife and i love the service very easy and convenient.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2020

star star_border star_border star_border star_border

Tony Yemma , TX

They change the contractors language to not pay repairs very shady,all for 350.00 lcustomer service rude and hangs up on you

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Tom,
We’re sorry to hear of your less than satisfactory experience and hope you will allow us a chance to make things right.

Mar. 24th, 2020

star star star star star_border

Jaime McAndrew San Antonio, TX

Very efficient with finding contractors to assist with issues.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jaime,
Your AHS feedback is more than appreciated! We hope you continue to enjoy American Home Shield and the customer service we provide!

Mar. 3rd, 2020

star star_border star_border star_border star_border

mike dicorcia Barnegat, NJ

Horrible organization, 6 months 3 providers to fix AC and 600$ out of pocket, now water heater they can't even find a plumber.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mike,
Your feedback is more than appreciated to help us improve your American home Shield experience. I would be glad to speak with you about the non covered cost to replace the water heater.

Mar. 3rd, 2020

star star star star star

james mclean Wadesboro, NC

Been great every time.one number covers everything

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi James,
It was a pleasure to read your feedback about your American Home Shield experience and the coverage we provide our customers. I hope continue to enjoy your home warranty!

Feb. 25th, 2020

star star star star star

Charles Ross Columbus, GA

In 1week got a brand new oven installed for 100$ Wow!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Charles,
It was a pleasure to read your review about your American Home Shield experience and the oven replacement. I hope you continue to enjoy!

Feb. 19th, 2020

star star star star star

Ralph Salerno Pittston, PA

Outstanding work would highly recommend

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Ralph,
It is always great news to hear form our customers about their home repairs that have been completed by AHS.

Feb. 12th, 2020

star star star star star

Fee Forney, TX

Professional, kind, communication awesome

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Fee,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the service we provide.

Feb. 6th, 2020

check_circle

Review Source

star star star star star_border

Cheryl Porter Bettendorf, IA

Quick response and knowledgeable service tech. This time. Brendon was awesome.

4 years ago Edited January 10, 2024

American Home Shield Logo

Reply from American Home Shield

Hi Cheryl,
I am pleased to hear about your AHS service experience and the contractors that completed the repairs.

Jan. 31st, 2020

star star star star star

Vinnie Panariello Los Angeles, CA

They came they saw and repaired.Outstanding.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Vinnie,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 30th, 2020

star star star star star

Leena younis Lewisville, TX

All good and professional and on time. Thanks

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Leena,
It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Jan. 27th, 2020

star star star star star

Edna Beaumont, TX

Very easy to get a service schedule. Great to work with.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Edna,
Your feedback is more than appreciated at American Home Shield and we hope you continue to enjoy the contractors we provide!

Jan. 16th, 2020

star star star star star

Mark Lothson Navarre, FL

Quick service, better than average results!!!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Good afternoon Mark,
Thank you for providing us with feedback about your American Home Shield experience! I hope you continue to enjoy the coverage AHS provides.

Jan. 16th, 2020

star star_border star_border star_border star_border

Sowe Wake Forest, NC

My hot water heater leaking since Sunday and today is Tuesday still waiting for American home shield approval to replace the water heater.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Good morning Sowe,
I hate to hear about your most recent experience and delay in service that it takes to get the repair authorized. I would be glad to speak with you and get the issue resolved.

Jan. 15th, 2020

star star star star star_border

Joseph Kircher Summerville, SC

Edit: After giving AHS a second chance they followed through on helping us.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Joseph,
I hate to hear about your most recent AHS experience and non covered cost paid. I would be glad to speak with you and get the issue resolved.

Dec. 19th, 2019

star star star star star

Ron Morris Daphne, AL

Great service after they received my call.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Ron,
I hope you continue to enjoy American Home Shield and the service we provide!

Jan. 8th, 2020

star star star star star

MICHAEL P MONTY Portland, OR

fast and pro a must have for any household

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Michael,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad to hear that you have enjoyed your home warranty!

Jan. 8th, 2020