American Home Shield: Read 34,293 User Reviews From Real Homeowners

star star star star star

adam sears Harker Heights, TX

Simple. And fast. Fair price. Online is easy to use.

1 year ago

Reply from American Home Shield

Thanks, Adam. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

Dec. 22nd, 2022

star star_border star_border star_border star_border

Amin R San Francisco, CA

Worst company ever. Their agent was complaining as well. The system is down, all the note from yesterday is gone away!! No supervisor is available!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 22nd, 2022

star star star star star

Lloyd Puckett ‘Aiea, HI

Good overall service for the money. The wzrramtyi worth it.

2 years ago

Reply from American Home Shield

Hi Lloyd, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2022

star star star star star

RONALD Tuscaloosa, AL

Excellent customer service, great contractors

2 years ago

Reply from American Home Shield

Hi Ronald, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jun. 7th, 2022

star star_border star_border star_border star_border

CHRISTOPHER Oakley, CA

American Home Shield does not care to listen to a homeowners concerns. AHS tries to dismiss issues that could lead to greater property damage.

2 years ago

Reply from American Home Shield

Hi Christopher, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

star star star star star

Laura Shrum Dallas, TX

Great Service. Fast Work Setup. Fast Reply.

2 years ago

Reply from American Home Shield

Hi Laura,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

star star star star star

ANDY Fort Worth, TX

Grate service and excellent customer service

2 years ago

Reply from American Home Shield

Hi Andy, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 7th, 2022

star star star star star

Cervando Racheal Rivera Las Vegas, NV

Affordable! Very reliable. They are trustworthy.

2 years ago

Reply from American Home Shield

Hi Cervando, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2022

star star star star star

DWIGHT IL

Repair company repairman was very professional and helpful

2 years ago

Reply from American Home Shield

Hi Dwight, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

star star star star star

Melody Melgar Sacramento, CA

fixed worry free what I needed. Thank you

2 years ago

Reply from American Home Shield

Hi Melody, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2022

star star star star star

R Mackey Ocala, FL

Fast and speedy service. Great customer service

2 years ago

Reply from American Home Shield

Hi R, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

star star star star star

JOSEPH Tampa, FL

Always quick and reliable service. Will always use.

2 years ago

Reply from American Home Shield

Hi Joseph, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

star star star star star

JULIANN Charlotte, NC

Liked everything. Very professional! Would use again!

2 years ago

Reply from American Home Shield

Hi Juliann, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

star star star star star

RICKY Antioch, TN

Got service in a very timely manner and very friendly too!

2 years ago

Reply from American Home Shield

Hi Ricky, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

star star star star star

Scott Sherman Spring Hill, TN

Very prompt and professional response!!!

2 years ago

Reply from American Home Shield

Hi Scott, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

star star star star star

GEORGE Raleigh, NC

Quick response to repair problems courteous Agent

2 years ago

Reply from American Home Shield

Hi George, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 26th, 2022

star star star star star

SHIRLEY Monroeville, AL

Customer service went above and to take care of problem!

2 years ago

Reply from American Home Shield

Hi Shirley, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2022

star star star star star_border

Brian Wilson Yucaipa, CA

Overall I thought we were treated fair, and the item was fixed

2 years ago

star star star star star

Melinda Perez Richardson, TX

Great customer service, fast and reliable.

2 years ago

Reply from American Home Shield

Hi Melinda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

star star star star star

JOHN Houston, TX

fast reliable service, ease of filing a claim

2 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

star star star star star

Arlen miller Kissimmee, FL

Prompt response time to immediate needs.

2 years ago

Reply from American Home Shield

Hi Arlen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

star star_border star_border star_border star_border

Kathy Florence, KY

I do not recommend this warranty. It is way too expensive. It’s easier to put a $500 warranty on a purchase contract than the high cost of AHS.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 26th, 2022

star star star star star

Jeffrey Burgard Saginaw, MI

Very response - always a replay within a day.

2 years ago

Reply from American Home Shield

Hi Jeffrey, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2022

star star star star star_border

Pamela Cart Moncks Corner, SC

Always get people out to my house asap.happy with this company

2 years ago Edited January 10, 2024

star star star star star

Kamal Masih Eden Prairie, MN

It has saved us money and company is great to work with.

2 years ago

Reply from American Home Shield

Hi Kamal, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

May. 26th, 2022

star star star star star

James Casey Port Charlotte, FL

Good communication, on time service, resolved the issue.

2 years ago

Reply from American Home Shield

Hi James, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

star star star star star

Jose Ramirez Los Angeles, CA

Good customer service they answer all my questions

2 years ago Edited January 10, 2024

star star star_border star_border star_border

Sonia Moreno Canyon Country, CA

Customer service to their c customers have been declining! Prices have gone up but satisfaction has been declining!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 26th, 2022

star star star star star

HAMRAJ Homestead, FL

Timely appointment experienced professional service

2 years ago

Reply from American Home Shield

Hi Hamraj, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

star star star star star

LLEWELLYN Palm City, FL

Quick service. Money saved. Professional

2 years ago

Reply from American Home Shield

Hi Llewellyn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

star star star star star

KATHRYN Reno, NV

A1 quality has been great with heating/ac.

2 years ago

Reply from American Home Shield

Hi Kathryn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

star star star star star_border

BOBBIE Cathedral City, CA

We like having the coverage and the quick responses when needed.

2 years ago

Reply from American Home Shield

Hi Bobbie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

star star star star star

Wilfredo Crespo Liberty, MO

Quick response to my request for repairs

2 years ago

Reply from American Home Shield

Hi Wilfredo, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

star star star star star

CHRISTY Richmond, TX

Sent great contractors. Timeline was reasonable.

2 years ago

Reply from American Home Shield

Hi Christy, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

star star star star star

Kirsten Harvey Baltimore, MD

Easy to use, saves money, upfront cost is minimal

2 years ago

Reply from American Home Shield

Hi Kirsten, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

star star star star star

Sabrina Johnson Atlanta, GA

They did a very good job on my plumbing. I am very please!

2 years ago

Reply from American Home Shield

Hi Sabrina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2022

star star star star star

David Parker MO

Everything went well. Very professional and helpful.

2 years ago Edited June 1, 2022

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

star star star star star

Margarita Osorio Athens, GA

because my problem was fixed and the service was great!

2 years ago

Reply from American Home Shield

Hi Margarita, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

star star star star star

Doris Long Seagoville, TX

Service repair company was very Quick and thorough

2 years ago

Reply from American Home Shield

Hi Doris, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

star star star star star

Charlene Buchanan Red Oak, TX

Problem solved , fast , quick, courteous service.

2 years ago

Reply from American Home Shield

Hi Charlene, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

star star star star star

RICHARD Montgomery, TX

Home Shield got someone out to fix my microwave quickly.

2 years ago

Reply from American Home Shield

Hi Richard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

star star star star star

Cassey Drake Yuma, AZ

Polite , fast service and great company!

2 years ago

Reply from American Home Shield

Hi Cassey, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

star star star star star

James Nichols Phoenix, AZ

Quick resolution and easy to schedule on line

2 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

star star star star star

Tammy Lebo Belize City, BZ

Always easy to work with and very professional and timely

2 years ago

Reply from American Home Shield

HI Tammy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

star star star star star

AUTTIA Palestine, TX

I like that I was able to connect on the first try.

2 years ago

Reply from American Home Shield

Hi Auttia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

star star star star star

TAMMY Lakeland, FL

Was able to get service next day for my ac.

2 years ago

Reply from American Home Shield

Hi Tammy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

star star star star star

JULIA Rockwall, TX

Excellent workers. Worked very efficiently.

2 years ago

Reply from American Home Shield

Hi Julia, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 20th, 2022

star star star star star

BETSY Wake Forest, NC

Knowledgeable Professionalism, and respect.

2 years ago

Reply from American Home Shield

Hi Betsy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

star star star star_border star_border

Karyn Lowe Long Beach, CA

I sent a request for a refund for a dupicated service fee and have received NO RESPONSE.

2 years ago

Reply from American Home Shield

Hi Karyn, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

star star star star star

TED Silver Spring, MD

The customer service is always AMAZING!!

2 years ago

Reply from American Home Shield

HI TED, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

American Home Shield Reviews