American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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VICTORIA TICICH Banning, CA

POOR REFERALS,HEATING AND AIR CONDITIONING

5 years ago

Reply from American Home Shield

Hi Victoria,
We apologize that our service did not satisfy your expectations. We would be glad to speak with you and get the issues resolved.

Jun. 22nd, 2020

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Verified Customer

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Shah Biren

Poor response had to keep on calling them for vendors to come

5 years ago

Reply from American Home Shield

Hi Shah,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention.

Jun. 21st, 2020

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Verified Customer

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Kim Seeger Mount Pleasant, SC

Because they said they would contact me in 48 hours and did not

5 years ago

Reply from American Home Shield

Hi Kim,
Thank you for letting us know know about this. Your feedback helps us get better.

Jun. 12th, 2020

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Verified Customer

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John doe Humble, TX

Misleading sales pitch on Air conditioner replacement

5 years ago

Reply from American Home Shield

Hi John,
Thank you for your feedback.

Jun. 10th, 2020

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Verified Customer

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L Rio Rancho, NM

contractor service was good. Price for service call of $100 is way too much

5 years ago

Reply from American Home Shield

Hi L,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. I would be glad to speak with you.

Jun. 11th, 2020

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Verified Customer

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Peter W. Roeske Newbury Park, CA

Poor follow through and benefits. Ignored follow up - website is horrible

5 years ago

Reply from American Home Shield

Hi Peter,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. I would be glad to speak with you and get the issues resolved.

Jun. 12th, 2020

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Verified Customer

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Ramzi Redwood City, CA

Poor service poor contractors poor response

5 years ago

Reply from American Home Shield

Hi Ramzi,
I hate to hear about the service you received and the contractor. I would be glad to speak with you.

Jun. 11th, 2020

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Verified Customer

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Farzin yassini

After waiting two weeks for the part another plumber made repairs on the spot

5 years ago

Reply from American Home Shield

Hi Farzin,
Thank you for your feedback about the delay in service. I would be glad to speak with you and get the issues resolved.

Jun. 3rd, 2020

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Verified Customer

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Pate

They took 5 days to get my A/C fixed when it should've been a day.

5 years ago

Reply from American Home Shield

Hi Pate,
We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you to discuss the delay.

May. 25th, 2020

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Verified Customer

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Don Schade

You're better off setting aside money for repairs.

5 years ago

Reply from American Home Shield

Hi Don,
I hate to hear about the delay in service you experienced. I would be glad to speak with you about the repairs.

May. 25th, 2020

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Verified Customer

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Mary Jane

I had to wait nearly a month to get my fridge repaired

5 years ago

Reply from American Home Shield

Hi Mary Jane,
I hate to hear about the delay in service you experienced. I would be glad to speak with you about the repairs.

May. 25th, 2020

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Verified Customer

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Nameless

I have service request 28 days going, no idea how long it is going to take

5 years ago

Reply from American Home Shield

Hi,
I would be glad to speak with you and get the issues resolved.

May. 25th, 2020

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Verified Customer

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Diana S Dallas, TX

Website misguides the customer on covered items

5 years ago

Reply from American Home Shield

Hi Diana,
Thank you for providing your feedback and letting us know about this issue. I would be glad to speak with you and discuss your experience.

May. 6th, 2020

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Verified Customer

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Greetson

We did not except this.Installed Faucet is very Poor Quality

5 years ago

Reply from American Home Shield

Hi Greetson,
I hate to hear about your less than satisfactory experience to have the faucet replaced. I would be glad to speak with you and discuss the repair.

Apr. 21st, 2020

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Verified Customer

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vasili kharchenko

Poor selection and vetting process of contracting firms

5 years ago

Reply from American Home Shield

Hi Vasili,
I would like to thank you for sharing your experience with us and giving AHS insight on how we can improve your service request moving forward. I would be glad to speak with you and discuss the issues that have occurred.

Mar. 23rd, 2020

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Verified Customer

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Landon Williams

Too many excuses and subpar contractors.

5 years ago

Reply from American Home Shield

Hi Landon,
Your concerns regarding the warranty coverage are essential for AHS to use for improvement. I would be glad to speak with you and discuss the issues.

Jan. 27th, 2020

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Verified Customer

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Natalie Jebbia

poor company terrible represenative cannot speak good English

6 years ago Edited January 10, 2024

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Lorenza

Información rápida , cuando he solicitado el servicio

1 year ago

Reply from American Home Shield

Hi Lorenza. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Jenniffer

Very professional people they new what to do

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Jenniffer. Thanks so much for leaving a review.

Nov. 14th, 2024

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Janneth Campbell

Well, because the toilet wasn't clogged at the time service man came. He couldn't do anything.

1 year ago

Reply from American Home Shield

Dear Janneth,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 12th, 2024

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Francisco G

GREAT AND QUICK RESPONDE, EVERYTHING OVER ON EMAIL

1 year ago

Reply from American Home Shield

Dear Francisco,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 6th, 2024

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Samuel

Very good service 👏I like that. The people very nice

1 year ago

Reply from American Home Shield

Dear Samuel,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Clare

Recently I have been very pleased. Have had some bad experiences in the past.

1 year ago

Reply from American Home Shield

Hi Clare, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 17th, 2024

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Aurea

Liked everything , from keeping appts to work done

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Aurea. Thanks so much for leaving a review.

Oct. 17th, 2024

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Jenetta

I pay monthly bill only. Received email only.

1 year ago

Reply from American Home Shield

Hello Jenetta, on behalf of American Home shield, I would like to thank you for using us as your warranty company, your feedback is appreciated. We'll be here if you need us.
Thanks,
Radi

Sep. 9th, 2024

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Robert Harbor City, CA

alls good, great service, action taken real fast.

2 years ago

Reply from American Home Shield

Dear Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 20th, 2023

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Jon Sedelmyer Yulee, FL

Quick response to a service that was needed at my home.

2 years ago

Reply from American Home Shield

Dear Jon, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 15th, 2023

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Wanda Washington, DC

She was professional, knowledgeable and very efficient.

2 years ago

Reply from American Home Shield

Wanda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 8th, 2023

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Joaquin De La Cruz Tucson, AZ

Very professional and I’m very happy thank you

2 years ago

Reply from American Home Shield

Dear Joaquin, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 3rd, 2023

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Vincent Howell Township, NJ

Outstanding service, professional and understood my needs.

2 years ago

Reply from American Home Shield

Vincent, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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juleward Portland, OR

Polite, efficient service by knowledgeable repair persons.

2 years ago

Reply from American Home Shield

Dear Juleward, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 26th, 2023

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Joann

This company follows through when you have a problem!

2 years ago

Reply from American Home Shield

Dear Joann, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Darnell Hesperia, CA

Very professional and understanding. I received a call within 24 hours

2 years ago

Reply from American Home Shield

Dear Darnell, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 22nd, 2023

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Ann Le Sugar Land, TX

Good policies and flexible customer services.

2 years ago

Reply from American Home Shield

Dear Ann, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah,

Sep. 20th, 2023

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Conrad Indianapolis, IN

2 years ago

Reply from American Home Shield

Dear Conrad, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 24th, 2023

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Liz Autry

Easy to request service and always prompt!

2 years ago

Reply from American Home Shield

Liz, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 6th, 2023

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Gerardo Del Rio, TX

So far we have no complaints. Service has been great

2 years ago

Reply from American Home Shield

Gerardo, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 6th, 2023

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Ward San Antonio, TX

Process was easy. Electrician was very good. Locksmith was very good, as well.

2 years ago

Reply from American Home Shield

Ward, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 6th, 2023

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Betty Stewart

Professional and informative of future maintenance

2 years ago

Reply from American Home Shield

Dear Betty, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 6th, 2023

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Christopher

Quick response every time I need them!!!

2 years ago

Reply from American Home Shield

Dear Christopher, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 6th, 2023

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Russell Grapevine, TX

They reacted to my request for a contractor right away

2 years ago

Reply from American Home Shield

Dear Russell, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Michelle MO

Timely repair, the service man was excellent!

2 years ago

Reply from American Home Shield

Dear Michelle, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Dorothy

Claim filed promptly. Good company teferral

2 years ago

Reply from American Home Shield

Dorothy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 5th, 2023

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Naga Alla

overall experience has been great and the ease of use

2 years ago

Reply from American Home Shield

Naga, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 5th, 2023

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Sergio Galindo

Had a dishwasher repair that went very well.

2 years ago

Reply from American Home Shield

Sergio, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 28th, 2023

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Delila Primer San Antonio, TX

2 years ago

Reply from American Home Shield

Delila, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 1st, 2023

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Michelle San Antonio, TX

Prompt, respectful, courteous, and efficient

2 years ago

Reply from American Home Shield

Dear Michelle, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Aug. 25th, 2023

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MJ Evans, GA

Great value! Time saving and cost effective

2 years ago

Reply from American Home Shield

MJ, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 24th, 2023

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Danielle Modesto, CA

Very good customer service. Quality technicians.

2 years ago

Reply from American Home Shield

Danielle, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 24th, 2023

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Bobby

You got the job done and my people are satisfied

2 years ago

Reply from American Home Shield

Bobby, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 24th, 2023

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