American Home Shield: Read 34,890 User Reviews From Real Homeowners

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JS Austin, TX

Quick and effective service! Great customer service.

2 years ago

Reply from American Home Shield

Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 31st, 2023

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Pedro Valdes Selinsgrove, PA

The service call have not been completed. The result have been disastrous. The right hand does not know what the left hand is doing.

2 years ago

Reply from American Home Shield

Pedro, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

May. 31st, 2023

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Maria Las Vegas, NV

The kindness and courtesy of the personnel.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Raquel Melgarejo Bristol, VA

Very satisfied with the service and fast response.

2 years ago

Reply from American Home Shield

Hi Raquel, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 22nd, 2023

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Verified Customer

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JoAnna Meyer Copperas Cove, TX

Loved how quick we got our AC serviced when it went out.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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himanshu yadav Wonder Lake, IL

Just had one service request and that was fine

2 years ago

Reply from American Home Shield

Hi Himanshu,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 11th, 2023

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Verified Customer

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RONALD Las Vegas, NV

Security and peace of mind. They respond immediately.

2 years ago

Reply from American Home Shield

Hi Ronald, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 11th, 2023

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Verified Customer

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ESSANCE Plymouth, IN

Good contractors, professionalism, timeliness, and friendly.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Essance, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 11th, 2023

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Verified Customer

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MARTHA Marine, IL

Quick service! Very helpful warranty program!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

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Verified Customer

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SHANE Charlotte, NC

The company is good to work with and it is easy to call and set up a repair

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2023

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Verified Customer

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Dean Hall Westminster, MD

AHS's contractor network is full of unskilled tradesman. Every company they have dispatched has had an F from the BBB.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 9th, 2023

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Verified Customer

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Laurie Christie

Excellent customer service agents; fast, reliable service.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 9th, 2023

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Verified Customer

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Frank Johnson Southfield, MI

Quality & Quick Service with good repair companies.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 9th, 2023

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Verified Customer

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Angela Tyrrell Los Angeles, CA

How they respond to our calls for service

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 9th, 2023

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Verified Customer

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JEANNIE

Representatives are courteous and service is good.

2 years ago

Reply from American Home Shield

Hi Jeannie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 4th, 2023

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Verified Customer

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MICHAEL Omaha, NE

They send honest reliable people to quickly fix your issue.

2 years ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 4th, 2023

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Verified Customer

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HERBERT DANIELS Raleigh, NC

They were able to provide the right contractors to fix my issues.

2 years ago

Reply from American Home Shield

Hi Herbert,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 4th, 2023

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Verified Customer

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Weyman Hall Atlanta, GA

Great service and very useful. Definitely recommend

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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Dorian Allen Jackson, MS

Quality service enjoyed airtime my items are fixed

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Verified Customer

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LUIS Corpus Christi, TX

they took care of any problems right away

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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uncle rat Bulverde, TX

I have the most extensive and expensive plan they offer. They raised my price and stopped covering my free standing ice maker

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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Stacey Dubbert Gettysburg, PA

They were very prompt to respond when needed!!

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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Verified Customer

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JONATHAN Salinas, CA

Quick and easy, fast response and good vendors

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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Verified Customer

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daina v San Rafael, CA

Like ease of one call Didn’t like that sometimes takes a long time to get service

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

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Verified Customer

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BRIAN Knoxville, TN

Perfect service. They arrived in a timely manner.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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Kasongo Kampompo Columbus, OH

Excellent customer service, and promptness

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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WARD Las Vegas, NV

response time was great and work was done correctly

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 2nd, 2023

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Verified Customer

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PRISCILLA AL

Dependable, experience Techs, and listen to your compliant.

2 years ago

Reply from American Home Shield

Hi Priscilla, Thank you for your feedback about AHS!

May. 1st, 2023

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Verified Customer

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GREGORY Dayton, OH

Quick service and attention to my problem

2 years ago

Reply from American Home Shield

Hi Gregory, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 1st, 2023

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Verified Customer

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Alicia Martinez Annapolis, MD

People were On time and very efficient to work

2 years ago

Reply from American Home Shield

Hi Alicia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 1st, 2023

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Verified Customer

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RUBY Charlotte, NC

Very Friendly and Professional. Helped me

2 years ago

Reply from American Home Shield

Hi Ruby, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 28th, 2023

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Verified Customer

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MARIANO Lexington, NC

Great response time and service was excellent

2 years ago

Reply from American Home Shield

Hi Mariano, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 28th, 2023

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Verified Customer

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DAVID Boston, MA

You've sent us good, quality people to do work on our house

2 years ago

Reply from American Home Shield

Hi David, Thank you for your feedback about AHS!

May. 1st, 2023

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Verified Customer

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DONALD Las Vegas, NV

Very professional and quick response. Never had a problem

2 years ago

Reply from American Home Shield

Hi Donald, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 28th, 2023

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Verified Customer

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Ivanni Delgado Spring, TX

I like your efectiveness in doing your job

2 years ago Edited May 15, 2023

Reply from American Home Shield

Hi Ivanni, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 27th, 2023

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Verified Customer

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BARBARA Tavares, FL

Speed with which my problems were addresses

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Barbara,
We hope your service request goes as planned.

Apr. 27th, 2023

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Verified Customer

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Re Duncanville, TX

Quick serviced and knowledgeable technicians.

2 years ago

Reply from American Home Shield

Hi Re, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 27th, 2023

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Verified Customer

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CAREY Battle Creek, MI

Brief, however it aask the correct questions

2 years ago

Reply from American Home Shield

Hi Carey, Thank you for your feedback about AHS!

Apr. 27th, 2023

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Verified Customer

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CHRISTOPHER Corpus Christi, TX

All was taken care of with no extra out of pocket expenses

2 years ago

Reply from American Home Shield

Hi Christopher, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 26th, 2023

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Verified Customer

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REBECCA Simi Valley, CA

FIrst time I ever had one man come out and fix everything in one visit.

2 years ago

Reply from American Home Shield

Hi Rebecca, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 26th, 2023

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Verified Customer

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James Banks, Sr. Oriental, NC

I DID NOT DISLIKE ANYTHING, AND THE SERVICE WAS QUICK.

2 years ago Edited May 15, 2023

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Verified Customer

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MARCELLE Wilmington, NC

timeliness of response. and finding the problem quickly

2 years ago

Reply from American Home Shield

Hi Marcelle. Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 26th, 2023

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Verified Customer

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JB Fountain Inn, SC

on time did job quickly competent technicians

2 years ago

Reply from American Home Shield

Hi JB, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 26th, 2023

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Verified Customer

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BRENDA Poplar Bluff, MO

Ease of contact to set up appointment for repairs.

2 years ago

Reply from American Home Shield

Hi Brenda, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 26th, 2023

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Verified Customer

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LEE Topeka, KS

Ease of filling a claim and speediest of service

2 years ago

Reply from American Home Shield

Hi Lee, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 26th, 2023

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Verified Customer

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Dean Girl GA

Quick service. Good value for the money.

2 years ago

Reply from American Home Shield

Hi Dean, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 26th, 2023

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Verified Customer

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Mat MaMoody Oakland, CA

Good, efficient service and in a timely manner.

2 years ago

Reply from American Home Shield

Hi Mat, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 26th, 2023

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Verified Customer

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MICHEAL Maricopa, AZ

Prompt service and friendly staff!!!!!!!

2 years ago

Reply from American Home Shield

Hi Micheal,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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LAZARO San Antonio, TX

It’s very professional, fast and clean Thank you

2 years ago

Reply from American Home Shield

Hi Lazaro, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 26th, 2023

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Verified Customer

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Gregory Williams Newark, DE

Top notch service. Quick response to request

2 years ago

Reply from American Home Shield

Hi Gregory,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

American Home Shield Reviews