American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Alfred Lexington, SC

I filed a claim, repair was made within 2 days.

4 years ago

Reply from American Home Shield

Hi Alfred,
We are pleased to hear about the fast repair and hope you continue to enjoy!

Dec. 26th, 2019

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Johnny Lawrence Acworth, GA

Great customer service and professional

4 years ago

Reply from American Home Shield

Hi Johnny,
I hope you continue to enjoy AHS and the service we provide!

Dec. 19th, 2019

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Buel Wetmore Payson, AZ

Great service from professional craftsmen. Thank you!

4 years ago

Reply from American Home Shield

Hi Buel,
I would like to thank you for providing feedback about your American Home Shield experience! I hope you continue to enjoy the customer service we provide!

Dec. 16th, 2019

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StcyS Jacksonville, FL

Customer service is difficult to reach and the wait time is to long, Only having to be transferred to multiple departments

4 years ago

Reply from American Home Shield

Hi Stacy,
Thank you for your feedback about your unsatisfactory experience. I would be glad to speak with you and resolve the issues.

Dec. 13th, 2019

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Mike Moreno Temecula, CA

Home Shield repaired my refrigerator quickly and correctly

4 years ago

Reply from American Home Shield

Hi Mike,
I hope you continue to enjoy the fast and efficient service that AHS provides!

Dec. 10th, 2019

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James Myrtle Beach, SC

Timely manner and professional! Thanks Mike and Emily 😊

4 years ago

Reply from American Home Shield

Hi James,
Your kind words are more than appreciated! I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 10th, 2019

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Tammi

The representative was professional and nice they getting better

4 years ago

Reply from American Home Shield

Hi Tammi,
I hope you continue to enjoy AHS!

Dec. 7th, 2019

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MD Lompoc, CA

AHS has provided us peace of mind. Great service!

4 years ago

Reply from American Home Shield

Hi MD,
I hope you continue to enjoy American Home Shield and the coverage we provide!

Nov. 21st, 2019

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Mark Scott Depot, WV

AHS is helpful, dependable, and a must have for homeowners.

4 years ago

Reply from American Home Shield

Hi Mark,
Your feedback is more than appreciated and I hope you continue to enjoy AHS!

Nov. 21st, 2019

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Brenda Sault Buckeye Lake, OH

they where very fast t take care of my washer

4 years ago

Reply from American Home Shield

Hi Brenda,
We strive to provide you with a great customer experience and hope you continue to enjoy AHS!

Nov. 19th, 2019

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Andrea Roberts Stockton, CA

It was great!!! To submit a request was so easy.

4 years ago

Reply from American Home Shield

Hi Andrea,
I am glad to hear that you have enjoyed American Home Shield!

Nov. 19th, 2019

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Tommy Riesel, TX

Quick service with professional technicians

4 years ago

Reply from American Home Shield

Hi Tommy,
I am glad to hear that you have enjoyed American Home Shield!

Nov. 13th, 2019

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George Stevens

Easy to schedule a repair, rapid response in assigning a repair shop.

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi George,
I hope you continue to enjoy American Home Shield and the service we provide!

Nov. 13th, 2019

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Debra Independence, KS

Service is always very fast and very professional.

4 years ago

Reply from American Home Shield

Hi Debra,
We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 13th, 2019

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Timothy Jackson Milton, FL

Fast service, easy request website......

4 years ago

Reply from American Home Shield

Hi Timothy,
I would like to thank you for providing American Home Shield with such positive feedback and I hope you continue to enjoy!

Nov. 13th, 2019

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Cori North Haven, CT

Very timely, professional and informative experience.

4 years ago

Reply from American Home Shield

Hi Cori,
I hope you continue to have a great American Home Shield experience!

Nov. 13th, 2019

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Rachel San Diego, CA

the service was great, everything was fixed .

4 years ago

Reply from American Home Shield

Hi Rachel,
I hope you continue to enjoy American Home Shield and the service we provide!

Nov. 9th, 2019

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Anthony Gager Jr. Houston, TX

Good service and easy online claim reporting

5 years ago

Reply from American Home Shield

Hi Anthony,

Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and an easier online process!

Nov. 6th, 2019

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Jeremy Randolph Pittsburg, TX

Quick and timely on claim. Great service

5 years ago

Reply from American Home Shield

Good afternoon Jeremy,
I hope you continue to enjoy American Home Shield and the service we provide!

Nov. 4th, 2019

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Bryon J Arntz Hico, TX

Prompt professional and things for expedited quickly

5 years ago

Reply from American Home Shield

Hi Byron,
, We appreciate your business and strive to provide you with the best AHS experience!

Nov. 4th, 2019

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Ami Alpharetta, GA

Untrained and unprofessional employees are in charge of making a decisions regarding your coverage. It doesn’t matter what your contract says.

5 years ago

Reply from American Home Shield

Hi Ami,
Your concerns are understood regarding your American Home Shield customer service experience. I would be glad to speak with you and get the issue resolved.

Nov. 4th, 2019

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Carolyn C Marble Falls, TX

Would like to have the same company when a job is in stages.

5 years ago

Reply from American Home Shield

Hi Carolyn,
I hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Nov. 1st, 2019

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Mr Cannon

Great customer service. Very professional.

5 years ago

Reply from American Home Shield

Hi Mr. Cannon,
We are pleased to hear that you enjoy your AHS home warranty!

Oct. 31st, 2019

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Maria A. Noli Murrieta, CA

Excellent service ontime and very good communication

5 years ago

Reply from American Home Shield

Hi Maria,
It is our goal to provide you with the best service experience. I hope you continue to enjoy American Home Shield!

Nov. 4th, 2019

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Mike Gherman Houston, TX

Great service,the last tech was just great..

5 years ago

Reply from American Home Shield

Hi Mike,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Oct. 30th, 2019

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Michelle Garcia

Service was conducted in a timely and efficient manner.

5 years ago Edited January 10, 2024

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Heide Lock New Bern, NC

Fast referrals and great contractors. Very easy to use!

5 years ago

Reply from American Home Shield

Hi Heide,
We appreciate your business and strive to provide you with the best AHS experience!

Oct. 28th, 2019

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Samuel P. Richardson Columbus, OH

My experience was great. Timely and efficient service.

5 years ago

Reply from American Home Shield

Hi Samuel,
It is always a pleasure to read good feedback about our customer experiences. I hope you continue to enjoy your AHS home warranty!

Oct. 28th, 2019

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Estela Valdez Louisville, KY

Prompt responses from AHS and contractors.

5 years ago

Reply from American Home Shield

Hi Estela,
Your feedback is more than appreciated and we are pleased to hear about the repairs that were completed in a timely manner.

Oct. 28th, 2019

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Monee T.

Overall great service. Great contractors.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Monee,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 8th, 2020

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Antonio Gomez Virginia Beach, VA

I enjoyed how easy it was to set up the appointment.

5 years ago

Reply from American Home Shield

Hi Antonio,
Your feedback is more than appreciated and I hope you continue to enjoy American Home Shield!

Oct. 28th, 2019

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Josie Lubbock, TX

AHS is prompt any time we have a service request.

5 years ago

Reply from American Home Shield

Hi Josie,
Your feedback regarding your recent experiences with AHS is greatly appreciated!

Oct. 8th, 2019

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Bella Mesa, AZ

The person on the phone was very courtesy and very helpful

5 years ago

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erica m jones Texarkana, AR

great company easy to deal with prompt service great staff

5 years ago

Reply from American Home Shield

Hi Erica,
I hope you continue to enjoy the customer service experiences that American Home Shield provides!

Aug. 28th, 2019

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E. Givens Woodbridge, VA

Excellent service. AHS is a great product to have.

5 years ago

Reply from American Home Shield

Hi E. Givens,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 27th, 2019

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TRACY GALLINGHOUSE Slidell, LA

Super easy and excellent vendors for service!

5 years ago

Reply from American Home Shield

Hi Tracy,
I hope you continue to have an excellent experience with American Home Shield.

Aug. 27th, 2019

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maryann Sierra Vista, AZ

Quick response by a reputable company.

5 years ago

Reply from American Home Shield

Hi Maryann,

I am glad to hear about your experience and the fast response of the contractor.

Aug. 22nd, 2019

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william carroll Wentzville, MO

Everything was done on line, fast and simple.

5 years ago

Reply from American Home Shield

Hi William,
Your feedback is more than appreciated. I hope you continue to enjoy AHS and the ease of use with the online portal.

Aug. 21st, 2019

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Ashok Goyal Great Falls, VA

Always great experience. Great coverage on the appliances.

5 years ago

Reply from American Home Shield

Ashok,

Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.

Aug. 20th, 2019

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RJ Chester, VA

Service tech was prompt, professional and fixed the problem

5 years ago

Reply from American Home Shield

Hi RJ,
It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!

Aug. 16th, 2019

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Mohammad Fort Worth, TX

Thank you for the excellent service and God bless you

5 years ago

Reply from American Home Shield

Good afternoon Mohammad,
It was a pleasure to read your feedback. We hope you continue to enjoy a great service experience at American Home Shield.

Aug. 16th, 2019

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Gwen Memphis, TN

Always dependable, reliable positive customer service

5 years ago

Reply from American Home Shield

Hi Gwen,
Your feedback is more than appreciated! I hope you continue to enjoy a good customer service experience at American Home Shield.

Aug. 12th, 2019

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JA Freehold, NJ

They have been very responsive to any service request

5 years ago

Reply from American Home Shield

Hi JA,
Thank you for sharing feedback about your experiences with AHS.

Aug. 12th, 2019

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Elisa Adames Albuquerque, NM

Connects me with strong contractors in a timely manner

5 years ago

Reply from American Home Shield

Elisa,

Thank you for sharing your recent experience with AHS. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Enjoy your day.

Aug. 6th, 2019

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Melvin San Antonio, TX

It was a great service claim. Easy to use

5 years ago

Reply from American Home Shield

Hi Melvin,
Your feedback is greatly appreciated. We hope you continue to enjoy your American Home Shield warranty!

Aug. 6th, 2019

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srinivas varanasy San Jose, CA

Worst service ever. Customer service is terrible, close early, auto increase payments, auto renew... not fit for a modern day.

5 years ago

Reply from American Home Shield

Hi Srinivas,
Your concerns regarding your American Home Shield experience are understood. I would be glad to speak with you and address the issues.

Jul. 16th, 2019

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Nicholas Sommers

Not impressed with their service at all 12 days in the Texas heat my AC is still broken. I wouldn’t recommend this service to my worst enemy

5 years ago

Reply from American Home Shield

Good afternoon Nicholas,
I understand your frustration with regard to the delay in service of the air conditioner repairs. I would be glad to speak with you and reach a resolution.

Jul. 8th, 2019

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Joe blow Enumclaw, WA

This company is horrible. They won’t fix anything cause everything is behind the wall. Total waste of money don’t purchase the warranty.

5 years ago

Reply from American Home Shield

Hi Joe,
I hate to hear about your experience with American Home Shield and the issues that you experienced to have the leak repaired. I would be glad to discuss contract coverage and the contractors that serviced you.

Jun. 12th, 2019

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Aaron McMurry Amarillo, TX

After dealing with them on several occasions as a contractor, I do not like their professionalism and lack of coverage on items.

5 years ago

Reply from American Home Shield

Good morning Aaron,
Your service to American Home Shield as a contractor is more than appreciated. I would be glad to speak with you and address the issues.

Jun. 5th, 2019

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Alex Woodland Hills, CA

They are taking care of my refrigerator for more than 3 months now. It is still broken the way it was, when I first called and asked to repair it.

5 years ago

Reply from American Home Shield

Good afternoon Alex, I hate to hear that you are experiencing some delays in getting this resolved but will be happy to partner with you to reach a resolution.

May. 13th, 2019

American Home Shield Reviews