Best Company badge 10,000 Reviews American Home Shield Logo

American Home Shield Reviews

star star star star_border star_border

8.9

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

David Hawkins ,

Quick to schedule repair work. Please tell staff.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi David,


Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

star star star star star

Katie Downey Keller, TX

We appreciate your service. Timely, professional and kind

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Katie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

star star star star star

Denese Kushinsky ,

Ease of requesting service. Timely response to requests.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Denese,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

star star star star star

Jack Early Montgomery, AL

Timely and kept us informed. Definitely recommend.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jack,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

star star star star star

Steve jackowiak Pike Road, AL

Great personal attention appreciate all that you do

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Steve,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 15th, 2021

star star star star star

Robert Montanez Phoenix, AZ

Quickness and professional attention to detail.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Robert,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 23rd, 2021

star star star star star

JoAnn Andro Federal Way, WA

Very prompt service and good communication.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi JoAnn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 26th, 2022

star star star star star

Janice Davis Columbus, OH

Prompt response! It is very easy to set up a request!

3 years ago

star star star star star

Jose G Amador JR Woodland, CA

Service person was honest, details of his duty.

3 years ago

star star star star star

walter long Ballwin, MO

professional, in and out in very short time

4 years ago

star star star star star

Laurie Henderson Sparks, NV

They were very prompt and the communication was excellent!!

4 years ago

star star_border star_border star_border star_border

Tim_the_Bald Little Elm, TX

Needed a new water heater, they paid close to nothing. Cancelled my policy with them; better to put the premium into a savings account.

4 years ago

star star star star star

phillip cobb Greensboro, NC

great company and professionism . great price

4 years ago

star star star star star

Louis Maldonado Stockton, CA

Quick service....with reputable technicians!

4 years ago

star star star star star

Wendy Devaux Riverview, FL

Easy to get ahold and sent someone out in just a few days.

4 years ago

star star_border star_border star_border star_border

Burton Feldman Bishop, CA

Their phone customer service is far too long a wait. Average 90 minutes and if you are disconnected they NEVER call you back

4 years ago

star star star star star

Jenifer Chung Parker, CO

Very prompt in getting me connected to company.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jenifer,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 20th, 2020

star star star star star

Sam Eapen O'Fallon, MO

I like the fact that I can call and get some help ASAP.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hello Sam,  We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 11th, 2020

star star star star star

reba claunch Cordova, TN

Very pleased with the fast and easy way to do service.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Reba,  Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2020

star star_border star_border star_border star_border

Patty Brown Sacramento, CA

When I call them, it usually takes 20-40 minutes to get through and then they put you on hold for another 10+ minutes. It is a frustrating process.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Patty,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

star star star star star

Carlos S Surprise, AZ

Quick response to claims. Pretty much, it's hassle free.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Carlos,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

star star star star star

Michelle Harris Lincoln, NE

Very professional but personal I would rate them well.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Michelle,
Your feedback is more than appreciated!

Jul. 14th, 2020

star star star star star

Mason

Good value, great service! Always dependable and fast!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mason,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

star star star star star

Stephanie Sutton

Prompt service and communication when calling about

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Stephanie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

star star star star star

Jeanne Venator

Reliable. I had a dishwasher issue. They took care of it

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jeanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jul. 8th, 2020

star star star star star

Scott

fast response and fixed all issues quickly

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Scott,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jul. 8th, 2020

star star star star star_border

Kimberly Simington

Pricing a little high. Service was good but wished prices were a little loeet

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Kimberly,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

star star star star star_border

Kevin

Always timely response and continuous updates in the process

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Kevin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2020

star star star star star

Gianna Fertitta

So far, very responsive. Sends great companies out.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Gianna,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 8th, 2020

star star star star star

Alex

Easy to schedule work orders and good maintenance companies

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Alex,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 8th, 2020

star star star star star

Rhonda

Service man is very friendly and knowledgeable.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Rhonda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

star star star star_border star_border

Marian Olenick

They assign someone fast but do not assure that the one they contact to do the work follow thru

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Marian,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 8th, 2020

star star star star star

Jennifer

Customer service, quality of contractors doing repairs

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jennifer,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 8th, 2020

star star star star star

John Stephens

Prompt response when a problem is reported

4 years ago

American Home Shield Logo

Reply from American Home Shield

Good morning John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

star star star star star

Mike

Knowledge and the great customer service.

4 years ago

American Home Shield Logo

Reply from American Home Shield

HI Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

star star star star star_border

Nancy Quinn

I just wish when there is a problem the vendor would come out earlier

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Nancy,
Thank you for your feedback!

Jul. 8th, 2020

star star star star star

Dolores

great followup, all done in a timely manner

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Dolores,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

star star star star star

Trish

The Technician was professional; fast service

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Trish,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

star star star star star

Erica

I have never had a problem accessing services from them.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Erica,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

star star star star star

Diane Williford

Very courteous, knowledgeable, helpful..............

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Diane,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 8th, 2020

star star star star_border star_border

Martha

The work not done. It has been a really long time. Then they ordered three wrong part.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Martha,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 15th, 2020

star star star star star_border

S. Scott

Good customer service, effective communication, efficient service and on time

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi S. Scott,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2020

star star star star star

Thompson R

Had good experience for the first time, so far so good

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Thompson,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

star star star star star

Lorraine pittman

on time and very trustworthiness and great service.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Lorraine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

star star star star star_border

William Pelletier

They do a good job, but sometimes their choice of vendor could be challenged.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi William,
Your feedback is more than appreciated!

Jul. 9th, 2020

star star star star star

MARIANNE THOMPSON

My needs have been met at every service request

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Marianne,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 8th, 2020

star star star star star

Jen

Easy to file claim and get results. The price is fair.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jen,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jul. 8th, 2020

star star star star star

Mary

They have Great professional service men

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

star star star star star

Teresa Wilson

Great service . Your punctuality was very prompt

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Teresa,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

star star_border star_border star_border star_border

Jason Thompson

I had to come out of pocket $8,000 for a brand new HVAC unit, because you all wouldn’t replace it! What is the point in having a home warranty

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jason,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020