American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Paul E. Jacobs Rancho Cordova, CA

Good service and a good contractor network.

2 years ago

Reply from American Home Shield

Hi Paul, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Joshua Palmer Rio Rancho, NM

This company will not help you when you need it. The copays are as much as the price to get an appliance fixed. I would not recommend them to anyone.

2 years ago

Reply from American Home Shield

Hello Joshua. Thanks for letting us know your concern regarding our company. I hate that your experience was not what you expected and I would like to assist your with any unresolved matters.

May. 5th, 2022

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Harrison Laird Tacoma, WA

We had a water heater break down a month into our contract; this was an explicitly covered item. They refused to cover it. One star.

2 years ago

Reply from American Home Shield

Hi Harrison. Thank you for your review. I am sorry to hear the issue with your water heater was not covered. I would be happy to look into this matter further and follow up with you.

Feb. 15th, 2022

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Warren Farrell El Dorado Hills, CA

Terrible! Waiting since 11/27/21 for a vendor to look at my dryer. 1/11/22 and still, no contractor. They refuse to offer anything else but to wait

2 years ago

Reply from American Home Shield

Hi Warren,
Thank you for bringing the dryer repairs to our attention. I would be glad to assist you with a resolution to get the repairs completed.

Jan. 12th, 2022

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Fchopkins Hampton, VA

HELP...it has been over 10 days and AHS can not get my water Heater replaced. I need a representative to contact me ASAP!

2 years ago

Reply from American Home Shield

Hi Fchopkins,
I hate to hear about the delay in service that has been experienced. I would e glad to speak with you to reach a possible resolution for the water heater.

Nov. 22nd, 2021

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JASON NOBLE Columbus, OH

They answered all my questions. Even gave me a gift when we was done

3 years ago

Reply from American Home Shield

We are glad to hear you were happy with your experience.

Apr. 7th, 2021

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Gurudatt Medtia ,

Immediate response and service provided.

3 years ago

Reply from American Home Shield

Hi Gurudatt,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 4th, 2021

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Vincent P. Sarro II Williamsburg, VA

I was denied a claim for my hot water heater because of something which was done 3 or 4 years ago by a plumber sent by them.

3 years ago

Reply from American Home Shield

Hi Vincent,
Thank you for bringing these issues to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

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Joseph Hubley Ashburn, VA

Fair price and efficient scheduling for preventive maintenance and repairs.

3 years ago

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BL Phoenix, AZ

Initiating the whole process was very easy.

3 years ago

Reply from American Home Shield

Hi BL,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

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Cristina Saldaña San Diego, CA

They offered no assistance or extension from the pandemic. I paid for our first year of coverage and we were unable to use it. Very disappointing!

3 years ago

Reply from American Home Shield

Hi Cristina,
I hate to hear about your AHS experience as a first year customer. I would be glad to speak with you to assist with your issues.

Jan. 28th, 2021

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David Hawkins ,

Quick to schedule repair work. Please tell staff.

3 years ago

Reply from American Home Shield

Hi David,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Katie Downey Keller, TX

We appreciate your service. Timely, professional and kind

3 years ago

Reply from American Home Shield

Hi Katie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Denese Kushinsky ,

Ease of requesting service. Timely response to requests.

3 years ago

Reply from American Home Shield

Hi Denese,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Jack Early Montgomery, AL

Timely and kept us informed. Definitely recommend.

3 years ago

Reply from American Home Shield

Hi Jack,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Steve jackowiak Pike Road, AL

Great personal attention appreciate all that you do

3 years ago

Reply from American Home Shield

Hi Steve,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 15th, 2021

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Robert Montanez Phoenix, AZ

Quickness and professional attention to detail.

3 years ago

Reply from American Home Shield

Hi Robert,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 23rd, 2021

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JoAnn Andro Federal Way, WA

Very prompt service and good communication.

3 years ago

Reply from American Home Shield

Hi JoAnn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 26th, 2022

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Janice Davis Columbus, OH

Prompt response! It is very easy to set up a request!

3 years ago

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Jose G Amador JR Woodland, CA

Service person was honest, details of his duty.

3 years ago

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walter long Ballwin, MO

professional, in and out in very short time

4 years ago

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Laurie Henderson Sparks, NV

They were very prompt and the communication was excellent!!

4 years ago

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Tim_the_Bald Little Elm, TX

Needed a new water heater, they paid close to nothing. Cancelled my policy with them; better to put the premium into a savings account.

4 years ago

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phillip cobb Greensboro, NC

great company and professionism . great price

4 years ago

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Louis Maldonado Stockton, CA

Quick service....with reputable technicians!

4 years ago

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Wendy Devaux Riverview, FL

Easy to get ahold and sent someone out in just a few days.

4 years ago

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Burton Feldman Bishop, CA

Their phone customer service is far too long a wait. Average 90 minutes and if you are disconnected they NEVER call you back

4 years ago

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Jenifer Chung Parker, CO

Very prompt in getting me connected to company.

4 years ago

Reply from American Home Shield

Hi Jenifer,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 20th, 2020

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Sam Eapen O'Fallon, MO

I like the fact that I can call and get some help ASAP.

4 years ago

Reply from American Home Shield

Hello Sam, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 11th, 2020

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reba claunch Cordova, TN

Very pleased with the fast and easy way to do service.

4 years ago

Reply from American Home Shield

Hi Reba, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2020

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Patty Brown Sacramento, CA

When I call them, it usually takes 20-40 minutes to get through and then they put you on hold for another 10+ minutes. It is a frustrating process.

4 years ago

Reply from American Home Shield

Hi Patty,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Carlos S Surprise, AZ

Quick response to claims. Pretty much, it's hassle free.

4 years ago

Reply from American Home Shield

Hi Carlos,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Michelle Harris Lincoln, NE

Very professional but personal I would rate them well.

4 years ago

Reply from American Home Shield

Hi Michelle,
Your feedback is more than appreciated!

Jul. 14th, 2020

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Mason

Good value, great service! Always dependable and fast!

4 years ago

Reply from American Home Shield

Hi Mason,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Stephanie Sutton

Prompt service and communication when calling about

4 years ago

Reply from American Home Shield

Hi Stephanie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Jeanne Venator

Reliable. I had a dishwasher issue. They took care of it

4 years ago

Reply from American Home Shield

Hi Jeanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jul. 8th, 2020

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Scott

fast response and fixed all issues quickly

4 years ago

Reply from American Home Shield

Hi Scott,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jul. 8th, 2020

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Kimberly Simington

Pricing a little high. Service was good but wished prices were a little loeet

4 years ago

Reply from American Home Shield

Hi Kimberly,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Kevin

Always timely response and continuous updates in the process

4 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2020

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Gianna Fertitta

So far, very responsive. Sends great companies out.

4 years ago

Reply from American Home Shield

Hi Gianna,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 8th, 2020

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Alex

Easy to schedule work orders and good maintenance companies

4 years ago

Reply from American Home Shield

Hi Alex,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 8th, 2020

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Rhonda

Service man is very friendly and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Rhonda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Marian Olenick

They assign someone fast but do not assure that the one they contact to do the work follow thru

4 years ago

Reply from American Home Shield

Hi Marian,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 8th, 2020

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Jennifer

Customer service, quality of contractors doing repairs

4 years ago

Reply from American Home Shield

Hi Jennifer,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 8th, 2020

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John Stephens

Prompt response when a problem is reported

4 years ago

Reply from American Home Shield

Good morning John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Mike

Knowledge and the great customer service.

4 years ago

Reply from American Home Shield

HI Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Nancy Quinn

I just wish when there is a problem the vendor would come out earlier

4 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for your feedback!

Jul. 8th, 2020

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Dolores

great followup, all done in a timely manner

4 years ago

Reply from American Home Shield

Hi Dolores,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Trish

The Technician was professional; fast service

4 years ago

Reply from American Home Shield

Hi Trish,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Erica

I have never had a problem accessing services from them.

4 years ago

Reply from American Home Shield

Hi Erica,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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