American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike Oliver Eagle, ID

They are not honoring their agreement to repair or replace my fridge.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Charles Freadhoff Playa Del Rey, CA

I had one claim in six (maybe it was seven) years and they denied it.

4 years ago

Reply from American Home Shield

Hi Charles,
I would be glad to speak with you to get the issues resolved.

Mar. 25th, 2021

check_circle

Verified Customer

star star star star_border star_border

Michelle Nilson

Only $1500 was covered for our new $17k air conditioning unit, only $400 covered on our new water heater, and it took 6 visits before they approved to replace my washing machine

4 years ago Edited January 10, 2024

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

garey smith Levelland, TX

i still do no have the money you owe me on the stove bougt on 2-19-2021

4 years ago

Reply from American Home Shield

Hi Garey,
I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to get the stove reimbursement completed.

Mar. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

TONY Centreville, VA

ZERO COMMUNICATION TO START, THEN THE EXTRA FEES ARE OUTRAGOUS

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul Wieters Charleston, SC

Very unresponsive; never received multiple requests for a follow up call

4 years ago

Reply from American Home Shield

Hi Paul,
I would be glad to speak with you about the leak issues that need to be resolved.

Mar. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeff Portland, OR

Awful, awful,awful. Be prepared for exclusions to not pay your claim

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Barbara Feldman Naderi Goose Creek, SC

Took a really long time to get another service provider

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Eugene Wiggins Pass Christian, MS

I was told i would receive a refund of $75.00 and never received it.

4 years ago

Reply from American Home Shield

Hi Eugene,
I would be glad to speak with you to reimburse the $75 service fee.

Apr. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jodi B Linn Creek, MO

They did not listen to my needs on our repair. Took 3 months to get parts

4 years ago

Reply from American Home Shield

Hi Jodi,
I hate to hear about the three month delay that was experienced with American Home Shield. I owuld be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

ernest ochoa Montgomery, TX

they did terrible job on AC unit. Very sad been with them long time.

4 years ago

Reply from American Home Shield

Hi Ernest,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to get the AC repairs resolved.

Apr. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Taisha Gunn Jonesboro, GA

They sent an incompetent contractor and refused to refund my trade fee

4 years ago

Reply from American Home Shield

Hi Taisha,
I hate to hear about the contractor that was sent to repair the issue. I would be glad to speak with you about the issues and the service fee.

Apr. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anita Womack Upper Marlboro, MD

Poor service. Ongoing issue that should have it been resolved.

4 years ago

Reply from American Home Shield

Hi Anita,
I owuld be glad to speak with you to get the issue resolved.

Mar. 19th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jackie Reese Henderson, NV

service rep was professional and knowledge

4 years ago

Reply from American Home Shield

Hi Jackie,
I would be glad to speak with you regarding your review.

Mar. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Karin Hopman Rockford, MI

Did not expect the additional costs for a repair.

4 years ago

Reply from American Home Shield

Hi Karin,
I would be glad to speak with you about the non covered cost for the repair.

Mar. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Carl Bixby, OK

Offer rekey service but only after waiting a month

4 years ago

Reply from American Home Shield

Hi Carl,
I hate to hear about the month delay that has been experienced with AHS. I owuld be glad to discuss the issues experienced.

Mar. 19th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Angel Flores Houston, TX

Because they have many limitations in their coverage

4 years ago

Reply from American Home Shield

Hi Angel,
I would be glad to speak with you regarding the limitations and exclusions.

Mar. 25th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Holliday Fort Worth, TX

They don't provide quality service /repair

4 years ago

Reply from American Home Shield

Hi Holliday,
I hate to hear about the delay that has been experienced with AHS. I would be glad to discuss the issues experienced.

Mar. 19th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Terry Fahami San Juan Capistrano, CA

They don‚Äôt have good companird to work with.

4 years ago

Reply from American Home Shield

Hi Terry,
I hate to hear about your most recent experience. I would be glad to speak with you to get the issues resolved.

Mar. 8th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Glendale, AZ

AC went out in July. I live in Arizona. It took them 3 weeks to get the part.

4 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about the delay in service that you experienced to have the AC system part repaired. I owuld be glad to speak with you about your experience.

Feb. 27th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jessica C Charlotte, NC

It‚Äôs been 2 years and my ice maker is still broken.

4 years ago

Reply from American Home Shield

Hi Jessica,
I hate to hear about the ongoing two year delay in service to have the ice maker repaired. I would be glad to get the issues resolved.

Feb. 27th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Bruce Chino, CA

Vendors do not return calls or take forever to show up

4 years ago

Reply from American Home Shield

Hi Bruce,
I hate to hear about your AHS experience and the delay to be serviced.

Feb. 9th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Melvin E Abbott Saint Louis, MO

Repair service is terrible the wait is to long for repairs

4 years ago

Reply from American Home Shield

Hi Melvin,
I hate to hear about your most recent AHS experience and the repairs that need to be completed.

Feb. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

James Kerrville, TX

Been trying to get a microwave repaired for over two months

4 years ago

Reply from American Home Shield

Hi James,
We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Steve Vallone Houston, TX

They sent a repair team who did not accomplish their mission.

4 years ago

Reply from American Home Shield

Hi Steve,
Thank you for bringing the incomplete job to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jennifer Helotes, TX

you will only get the bare minimum 'band aid' repairs

4 years ago

Reply from American Home Shield

Hi Jennifer,
We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Eric Hickman Hudson, MI

They left me with a mess and haven't fixed my problem

4 years ago

Reply from American Home Shield

Hi Eric,
Thank you for bringing the unresolved problems to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

James Shingle Springs, CA

communication both on line and telephone is very questionable

4 years ago

Reply from American Home Shield

Hi James,
Thank you for your feedback about your most recent AHS service experience.

Jan. 28th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Lorene Barram Winter Haven, FL

The companies they use don't provide prompt service.

4 years ago

Reply from American Home Shield

Hi Lorene,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ron barker Plano, TX

If I call I am on hold for over an hour . Every time I need you

4 years ago

Reply from American Home Shield

HI Ron,
I hate to hear about the hour long hold times that have been experienced. I will be contacting you to discuss your experience.

Jan. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Nicole steffani Denver, CO

Crap service they send a tech to your home and they refused to fix the issue

4 years ago

Reply from American Home Shield

Hi Nicole,
Thank you for sharing your feedback about your most recent AHS experience and the repairs that were not completed. I will be contacting you soon.

Jan. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jacqueline Edwards Howard Dolton, IL

The service is awful repair men are not reliable or trustworthy service

4 years ago

Reply from American Home Shield

Hi Jacqueline,
Thank you for sharing your feedback about your most recent service experience to have the issues resolved.

Jan. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

JUDY WILSON Humble, TX

Slow response, poor customer service, bad service companies

4 years ago

Reply from American Home Shield

Hi Judy,
Thank you for sharing your feedback about your most recent service experience to have the issues resolved.

Jan. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mauricio Cortes Lake Mary, FL

Poor communication poor service poor everything - what else do you want to know

4 years ago

Reply from American Home Shield

Hi Mauricio,

I hate to hear about your most recent AHS experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jan. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

George Sholler Charlotte, NC

I have a service request from October 15th that has not been resolved.

4 years ago

Reply from American Home Shield

Hi George,
Your feedback regarding your most recent American Home Shield experience is more than appreciated. I owuld be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Donna Gaston Sewell, NJ

They don't cover certain things that are valuable. Bad response time.

4 years ago

Reply from American Home Shield

Hi Donna,
I hate to hear about your AHS experience and the lack of coverage. I would be glad to speak with you and get the issues resolved.

Jan. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Bel Air, MD

My issues were not resolved and there has been no follow up.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeremy Lyons Delaware, OH

I have called 3 times to have a credit issued and it is still not done.

4 years ago

Reply from American Home Shield

Hi Jeremy,
Thank you for sharing your feedback regarding the most recent issues that have arose with AHS. I would be glad to speak with you to reach a resolution.

Jan. 15th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Carol Lozano

Hard to contact and they don't cover many things.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Nashalie Rivera

Not good customer service and my last request was not handled as an emergency.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Murrell

Their subcontractor set my house on fire, and I have nowhere to live.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tom MASON

They took forever to respond because they "could not find a plumber"b

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Heidi Rowland

They don't cover anything! Always making an excuse not to fix stuff.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Tbsmith67

No follow up , system is out of date , no communication.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

John Doe

Hard to talk to a human and resolve anyproblems

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Cecil Thompson

They basically won't fix anything unless it blowned up and burnt to ground.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Julie smith

Vendors choices need to b screen thoroughly

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Janice McGee

approval for simple tasks also takes weeks

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Felton sam

We always have to get someone else to get our problem fix

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary Romash

Not doing the job correctly. Still don't have my reimbursement check.

5 years ago

American Home Shield Reviews