American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Sharon Douglass Fort Worth, TX

Didn't honor my contract. I can't speak to anyone that speaks english.

4 years ago

Reply from American Home Shield

Hi Sharon. Thank you for your review and feedback. We are here to address your concerns. I would be happy to speak with you to further address your service issue.

Aug. 25th, 2021

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Jo waddell West Burlington, IA

It took months to fight and finally get action

4 years ago

Reply from American Home Shield

Hi Jo,
I hate to hear about the months-long delay to reach a resolution with AHS. I would be glad to speak with you to get the issues resolved.

Aug. 19th, 2021

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Michael W deSteiguer Arcadia, OK

Service was quick but they are trying to double charge me for a service call

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for bringing the double charge to our attention. I would be glad to speak with you to assist with a resolution.

Aug. 19th, 2021

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Verified Customer

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Marilyn Remington Deltona, FL

It's been 3 weeks and my plumbing issues have not been resolved.

4 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for bringing this plumbing issue to our attention. I would be glad to speak with you to resolve the stoppage issues.

Aug. 19th, 2021

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Verified Customer

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Sara Vogel Sioux City, IA

Quick to respond but send out crap for repair services.

4 years ago

Reply from American Home Shield

Hi Sara,
Thank you for bringing the repair issues to our attention. I would be glad to speak with you to discuss your experience.

Aug. 10th, 2021

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Verified Customer

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Veronica Law Florence, SC

Slow in response to claims. Air conditioning been out for over 5 days

4 years ago

Reply from American Home Shield

Hi Veronica. Thank you for letting us know about your service experience. We do understand how important it is to have your air working. I would be happy to speak with you further to address this issuue.

Aug. 10th, 2021

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Verified Customer

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V George Wylie, TX

Did not show up tech and they cancelled my appointment

4 years ago

Reply from American Home Shield

Hello V. Thank you for taking time to let us know about your service experience. I am sorry to hear that no one showed and your appointment was canceled. I would be happy to speak with you regarding this issue and assist with a resolution.

Aug. 10th, 2021

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David Reynolds Gibsonton, FL

well still waiting been a week for a response on a water heater issue

4 years ago

Reply from American Home Shield

Hi David. Thank you for letting us know the issue with your water heater has not been resolved. I would be happy to speak with you and assist with resolving this issue.

Aug. 11th, 2021

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Chanel Roanoke, TX

Representatives are unprofessional, incompetent and very unempathetic

4 years ago

Reply from American Home Shield

Hi Chanel,
I would like to thank you for bringing the issue to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Verified Customer

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Chris Allen Mesa, AZ

Truly awful. Paid 457.00 for an ac replacement absolute ripoff

4 years ago

Reply from American Home Shield

Hi Chris,
Thank you for bringing the repairs and noncovered costs to our attention. I would be glad to speak with you to get the issues resolved.

Aug. 9th, 2021

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Verified Customer

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Rachel Eugenio Tallahassee, FL

Every time I call over 30 minutes on hold or longer

4 years ago

Reply from American Home Shield

Hi Rahel. I am sorry to hear that you had to hold so long when trying to reach our company. I would be happy to speak with you to assist with a resolution to your service repair need.

Aug. 3rd, 2021

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Verified Customer

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Nathan McAnelly Houston, TX

After two call outs ended up having to resolve issue on my own.

4 years ago

Reply from American Home Shield

Hi Nathan,
I will be contacting you to discuss the repairs that were completed outside of AHS.

Aug. 4th, 2021

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Verified Customer

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Deborah Philadelphia, PA

The contractors they obtain overcharge for repairs.

4 years ago

Reply from American Home Shield

Hi Deborah. Thank you for letting us know about yourrepair experience. I would be happy to look into this matter further and assist with a resolution.

Aug. 2nd, 2021

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Verified Customer

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Don Pool Clovis, CA

Slow, unreliable and doing there best to avoid paying legitimate service claims

4 years ago

Reply from American Home Shield

Hi Don,
Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss your AHS experience.

Aug. 9th, 2021

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Verified Customer

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Freddie Colon San Tan Valley, AZ

horrific, call after call after call to customer service in the Phillipines

4 years ago

Reply from American Home Shield

Hi Freddie,
Thank you for bringing your most recent customer service experience to our attention. I would be glad to speak with you to get the issues resolved.

Aug. 6th, 2021

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Verified Customer

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Saul Torrance, CA

Some vendors are bit ethical and costumer service don‚Äôt care about us

4 years ago

Reply from American Home Shield

Hi Saul. I am sorry to hear that you have not been satisfied with the service you have received. I would be happy to speak with you to assist with a resolution to any unresolved service issue.

Jul. 30th, 2021

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Verified Customer

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Phyllis Adair Lazenby Charlotte, NC

I was not given all info about my issue.

4 years ago

Reply from American Home Shield

Hi Phyllis,
I will be contacting you to discuss the issues that have occurred to have the heat pump repaired.

Aug. 17th, 2021

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Verified Customer

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Sammi Aldie, VA

Very bad and the worst ever, I have never seen such bad service.

4 years ago

Reply from American Home Shield

Hi Samni. We do hate to hear that you are disappointed with the service you have received. We are here to address your concerns. I would be happy to speak with you to assist with a resoluton.

Jul. 21st, 2021

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Verified Customer

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Melinda Vaughn Evansville, IN

No call back from recent service on washer. Nothing was done to resolve issue.

4 years ago

Reply from American Home Shield

Hi Melinda. I am sorry to hear the issue with your washer was not resolved. I would be happy to speak with you and assit with resolution to this issue.

Jul. 22nd, 2021

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Verified Customer

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Aleksey Chubat

Very hard to get them to respond quickly also very small pool of providers

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Aleksey. I am sorry to hear that you were not pleased with your service experience. I would be happy to speak with you to assist with a resolution.

Jul. 23rd, 2021

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Verified Customer

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K K River Falls, WI

Comkunications took 6 times 6 months to fix dishwasher

4 years ago

Reply from American Home Shield

Hi KK,
I am sorry to hear about the six-month-long delay to repair the dishwasher. I would be glad to speak with you to discuss your experience.

Jul. 20th, 2021

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Kellie Laurel, MD

It's taken over a month for them to replace my hvac compressor!

4 years ago

Reply from American Home Shield

Hi Kellie,
I hate to hear about the parts delay to have the HAVC compressor repaired. I would be glad to speak with you to reach a resolution and get the issues resolved.

Jul. 19th, 2021

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Patty Mahan Davisson Fredonia, KS

Still waiting on guy to come back and fix frig

4 years ago

Reply from American Home Shield

Hi Patty. We do hate to hear the issue with your refrigerator has not been resolved. I would be happy to speak with you further to address this issue.

Jul. 20th, 2021

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Ross Klein Rancho Mirage, CA

Frustrating process poor communication and lacking follow up

4 years ago

Reply from American Home Shield

Hi Ross. Thank you for your feedback. I am sorry to hear that you are frustrated with the service. I would be happy to speak with you to address your concerns.

Jul. 19th, 2021

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Verified Customer

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Gerald Browning Baltimore, MD

They used to be the best. With my last claim it seems like no one cares.

4 years ago

Reply from American Home Shield

Hi Gerald. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with you regarding your recent service work order and assist with a resolution.

Jul. 19th, 2021

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Karla kidd Oroville, CA

Send out legite people stop making us call 27 times to get service

4 years ago

Reply from American Home Shield

Hi Karla. I hate to hear that you are not happy with the service you received. I'm sure it is upsetting if you have had to call several times. I would be happy to speak with you to assist with resolving this issue.

Jul. 19th, 2021

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Verified Customer

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Bill Mcbride Chandler, AZ

They don't allow human connection and obstruct paying claims.

4 years ago

Reply from American Home Shield

Hi Bill. We thank you for your feedback regarding your repair experience. We are very sorry to hear that you have not been satisfied with the communication and coverage your warranty offers. I would be happy to speak with you to assist in resolving your concerns.

Jul. 12th, 2021

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Majken L Nilsson Suwanee, GA

It is very frustrating every time I need to call in.

4 years ago

Reply from American Home Shield

Hi Majken. I am very sorry to hear it has been frustrating when you call AHS. We are here to address your concerns. I would be happy to speak with you to assist with a resolution.

Jul. 9th, 2021

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Verified Customer

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Cheryl Hicks Sparks, NV

It has been since the first part of May and we still don't have my heater

4 years ago

Reply from American Home Shield

Hi Cheryl. Thank you for letting us know that the issue with your heater still ahs not been resolved. I can see why this would be frustrating and I would be most happy to speak with you and address this matter.

Jul. 20th, 2021

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Verified Customer

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cynthia s welzbacher Missouri City, TX

cost is higher than most. But service people are excellent.

4 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for taking time to rate your experience wit AHS. We want you to find the value in the coverage we offer. We look forward to working with you again to take care of your repair needs. Thank you for choosing AHS.

Jul. 20th, 2021

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Verified Customer

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George Doll Lancaster, CA

American Home Shield is unreliable on their service coverage

4 years ago

Reply from American Home Shield

Hi George,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to assist with a resolution to the ongoing issues.

Jul. 17th, 2021

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Verified Customer

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Cynthia Burke-Timmermans Hemet, CA

VERY DECEPTIVE CHARGES AND SLOW FOLLOW UP SERVICE

4 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for letting us know about your service experience. I am sorry to hear that there was an issue with some charges and slow follow up. I would be happy to speak with you further regarding this matter.

Jul. 6th, 2021

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Verified Customer

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Naima Stark-Akins Richmond, VA

Customer service not helpful. Long waits for parts calls and checks

4 years ago

Reply from American Home Shield

Hi Naima. We appreciate your time in writing a review about your service experience. I do hate to hear that you have not been satisfied with the service your are receiving. I would be happy to speak with you to address your concerns.

Jul. 16th, 2021

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Verified Customer

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Ken Howell Austin, TX

First service call and it's going on 4 weeks for an icemaker repair.

4 years ago

Reply from American Home Shield

HI Ken,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to assist with a resolution to the ongoing issues.

Jul. 17th, 2021

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Verified Customer

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Patricia Rogersville, MO

My stuff still isnt fixed and its been wks now

4 years ago

Reply from American Home Shield

Hi Patricia. I am sorry to hear that the repais have not been completed after weeks. I would be happy to speak with you and see how I may assist in resolving this issue.

Jul. 7th, 2021

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Dustin Lossing San Diego, CA

Not timely enough. I don't think I could count on them if I really needed them.

4 years ago

Reply from American Home Shield

Hi Dustin. I am sorry to hear if the service you received has not been timely. I would be happy to speak with you and see if there is an issue I may assist with resolving.

Jul. 7th, 2021

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Cor Bregman Scottsdale, AZ

Big problem with getting things fixed timely

4 years ago

Reply from American Home Shield

Hi Cor,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Shontel Milwaukee, WI

My cost was a lot more than what I expected

4 years ago

Reply from American Home Shield

Hi Shontel,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Kristy Ellis Clovis, CA

They do not cover what they say nor do they respond in emergencies

4 years ago

Reply from American Home Shield

Hi Kristy,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Lisa Hardy Cedartown, GA

0

4 years ago

Reply from American Home Shield

Hi Lisa,
We would be glad to speak with you to discuss your experience.

Jul. 8th, 2021

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Lisa Hunt Moorpark, CA

Because they're expensive and I've had unresolved problems

4 years ago

Reply from American Home Shield

Hi Lisa,
We would be glad to speak with you to discuss your experience to have the repairs completed.

Jul. 8th, 2021

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M Navarrette Moreno Valley, CA

Zero coverage from them even though Freon is covered. They denied claim

4 years ago

Reply from American Home Shield

Hi,
I hate to hear about the noncovered cost to have the HVAC repairs completed. I would be glad to discuss your experience.

Jul. 10th, 2021

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Debra Kennard Denham Springs, LA

NOT HAPPY WITH THE PEOPLE I HAVE TO DEAL WITH SOMTIMES

4 years ago

Reply from American Home Shield

Hi Debra,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Espindola Boron, CA

Every time I have use them I always have a huge out of pocket cost!

4 years ago

Reply from American Home Shield

Hi Espindola,
Thank you for bringing your most recent American Home Shield experience to our attention. I would be glad to speak with you to address the service issues and noncovered costs.

Jul. 9th, 2021

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Andrew Maclellan Smyrna, GA

it has been over 3 weeks and our rerfirgertator is still not working

4 years ago

Reply from American Home Shield

Hi Andrew,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

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Arnie Yambao Manteca, CA

No explanation for monthly increase from $49.99 to $70.99

4 years ago

Reply from American Home Shield

Hi Arnie,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Chad Edwards Brandon, MS

Too many delays with no resolution in sight.

4 years ago

Reply from American Home Shield

Hi Chad,
I would be glad to assist you regarding your AHS experience and delay in resolution.

Jul. 12th, 2021

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Cornelius Siegfried Bregman Scottsdale, AZ

STILL HAVE NOT FIXED AN A/C REPAIR AFTER 30' DAYS OF WAITING

4 years ago

Reply from American Home Shield

Hi Cornelius,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Linda Florissant, MO

For a lot of different reasons and don't cover what really matters

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Robert Calhoun Florence, AL

poor customer service, service tech was sent from over 2 hours away

4 years ago

Reply from American Home Shield

Hi Robert. We appreciate you taking time to rate your service experience. I am very sorry to hear that you received poor customer service and that there was an issue with where the technician was traveling from. I would be happy to speak with you further regarding this matter.

Jun. 23rd, 2021

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