American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Sherrie hagen Greenville, WI

Too long of wait times trying to call. No follow up on complaints. High charges

4 years ago

Reply from American Home Shield

Hi Sherrie. Thank you for taking time to let us know about your experience. I am sorry to hear that you have not been pleased with the service you have received. I would be happy to speak with you to address your concerns.

Sep. 21st, 2021

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Kathy Karam Las Vegas, NV

Told me that it would take 5-7 days to do the repair. UNACCEPTABLE!!

4 years ago

Reply from American Home Shield

Hi Kathy,
I hate to hear about the delay in service that has been experienced to have the service repaired. I would be glad to speak with you to get the issues resolved.

Sep. 22nd, 2021

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Carlas Roberson Texarkana, TX

It takes 30 minutes to get somebody on the phone every time you call

4 years ago

Reply from American Home Shield

Hi Carla,
Thank you for bringing the wait time to our attention. I would be glad to speak with you to get the issues resolved.

Sep. 22nd, 2021

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Debts Geraghty Reno, NV

I sat on hold for hours, you did not replace a dishwasher that was leaking.

4 years ago

Reply from American Home Shield

Hi Debts. Thank you for letting us know about the issue with your dishwasher. I am sorry to hear the appliance was not replaced. I would be happy to speak with you to further address this issue.

Sep. 22nd, 2021

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sharon napper Prince George, VA

It took a week to get my electric box fixed.

4 years ago

Reply from American Home Shield

Hi Sharon. Thank you for letting us know about your concerns with the electrical repair. I would be happy to speak with you to further address this issue.

Sep. 14th, 2021

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Bryan McCall Cypress, TX

Impossible to talk to a supervisor and has huge communication issues

4 years ago

Reply from American Home Shield

Hi Bryan.
I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to assist with a resolution.

Sep. 15th, 2021

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Trim San Antonio, TX

Increased our prices without notification. Customer service was rude.

4 years ago

Reply from American Home Shield

Hi Trim,
I hate to hear about the unexpected price increase and customer service experience. I would be glad to speak with you to get the issues reoslved.

Sep. 9th, 2021

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Verified Customer

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Arkina Taylor Severn, MD

The companies the have working for them are horrible

4 years ago

Reply from American Home Shield

Hi Arkina. Thank you for your feedback. I am sorry to hear that you have not been pleased with the vendors assigned for repairs. I would be happy to speak with you to address any unresolved issue.

Sep. 9th, 2021

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Verified Customer

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Bart Webb Bradenton, FL

You are crooks, you have NOT fixed my fans after TWO attempts

4 years ago

Reply from American Home Shield

Hi Bart. We appreciate you letting us know your fans have not been repaired. I would be happy to speak with you to furter address this matter.

Sep. 9th, 2021

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Verified Customer

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Paula LoRusso Woburn, MA

They do not have reliable people or businesses with good reviews

4 years ago

Reply from American Home Shield

Hi Paula. Thank you for your feedback. I am sorry to hear that you are not happy with the service provided. I would be happy to speak with to address any unresolved issue.

Sep. 9th, 2021

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Verified Customer

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Ryan McArthur Sanford, NC

Didn't pay for nearly as much as I thought they should of

4 years ago

Reply from American Home Shield

Hi Ryan. Thank you for letting us know about your concerns. I am sorry to hear that you were not satisfied with the coverage for your recent repair. I would be happy to speak with you to further address this issue.

Sep. 7th, 2021

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Verified Customer

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Vicki Chase Las Vegas, NV

Terrible Service. Still trying to get a service order resolved since 7/30/21

4 years ago

Reply from American Home Shield

Hi Vicki. Thank you for letting us know there is still an unresolved service issue. We are here to assist you. I would be happy to speak with you to further address the unresolved matter.

Aug. 31st, 2021

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Verified Customer

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April Jackson Lithonia, GA

Not good my refrigerator is still broken since Jan. And coming out 7 times

4 years ago

Reply from American Home Shield

Hi April. Thank you for taking time to let us know your refrigerator is still broken. I would be happy to speak with you and assist with a resolution to this matter.

Aug. 31st, 2021

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Verified Customer

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Mark Bowling Waldorf, MD

I needed service on the weekend, but did not get service.

4 years ago

Reply from American Home Shield

Hi Mark. Thank you for taking time to tell us about your experience. I am sorry to hear that you were disappointed in not receiving service on the weekend. I would be happy to speak with you to address any unresolved issue.

Aug. 31st, 2021

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Verified Customer

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Yvette Tabron Kansas City, MO

Problem not solve. Still waiting on contractor to do repairs

4 years ago

Reply from American Home Shield

Good morning Yvette,
I will be contacting you to assist with a resolution towards the air conditioner repairs.

Aug. 26th, 2021

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Verified Customer

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William Faubel Montgomery, TX

Terrible response time and processing of approved equipment replacement.

4 years ago

Reply from American Home Shield

Hi William,
I would like to thank you for bringing the service delay to our attention. I would be glad to speak with you to discuss the time it took for the repairs to be completed.

Aug. 27th, 2021

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Verified Customer

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Sharon Douglass Fort Worth, TX

Didn't honor my contract. I can't speak to anyone that speaks english.

4 years ago

Reply from American Home Shield

Hi Sharon. Thank you for your review and feedback. We are here to address your concerns. I would be happy to speak with you to further address your service issue.

Aug. 25th, 2021

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Verified Customer

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Jo waddell West Burlington, IA

It took months to fight and finally get action

4 years ago

Reply from American Home Shield

Hi Jo,
I hate to hear about the months-long delay to reach a resolution with AHS. I would be glad to speak with you to get the issues resolved.

Aug. 19th, 2021

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Verified Customer

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Michael W deSteiguer Arcadia, OK

Service was quick but they are trying to double charge me for a service call

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for bringing the double charge to our attention. I would be glad to speak with you to assist with a resolution.

Aug. 19th, 2021

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Verified Customer

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Marilyn Remington Deltona, FL

It's been 3 weeks and my plumbing issues have not been resolved.

4 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for bringing this plumbing issue to our attention. I would be glad to speak with you to resolve the stoppage issues.

Aug. 19th, 2021

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Verified Customer

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Sara Vogel Sioux City, IA

Quick to respond but send out crap for repair services.

4 years ago

Reply from American Home Shield

Hi Sara,
Thank you for bringing the repair issues to our attention. I would be glad to speak with you to discuss your experience.

Aug. 10th, 2021

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Verified Customer

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Veronica Law Florence, SC

Slow in response to claims. Air conditioning been out for over 5 days

4 years ago

Reply from American Home Shield

Hi Veronica. Thank you for letting us know about your service experience. We do understand how important it is to have your air working. I would be happy to speak with you further to address this issuue.

Aug. 10th, 2021

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Verified Customer

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V George Wylie, TX

Did not show up tech and they cancelled my appointment

4 years ago

Reply from American Home Shield

Hello V. Thank you for taking time to let us know about your service experience. I am sorry to hear that no one showed and your appointment was canceled. I would be happy to speak with you regarding this issue and assist with a resolution.

Aug. 10th, 2021

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David Reynolds Gibsonton, FL

well still waiting been a week for a response on a water heater issue

4 years ago

Reply from American Home Shield

Hi David. Thank you for letting us know the issue with your water heater has not been resolved. I would be happy to speak with you and assist with resolving this issue.

Aug. 11th, 2021

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Verified Customer

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Chanel Roanoke, TX

Representatives are unprofessional, incompetent and very unempathetic

4 years ago

Reply from American Home Shield

Hi Chanel,
I would like to thank you for bringing the issue to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Chris Allen Mesa, AZ

Truly awful. Paid 457.00 for an ac replacement absolute ripoff

4 years ago

Reply from American Home Shield

Hi Chris,
Thank you for bringing the repairs and noncovered costs to our attention. I would be glad to speak with you to get the issues resolved.

Aug. 9th, 2021

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Verified Customer

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Rachel Eugenio Tallahassee, FL

Every time I call over 30 minutes on hold or longer

4 years ago

Reply from American Home Shield

Hi Rahel. I am sorry to hear that you had to hold so long when trying to reach our company. I would be happy to speak with you to assist with a resolution to your service repair need.

Aug. 3rd, 2021

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Verified Customer

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Nathan McAnelly Houston, TX

After two call outs ended up having to resolve issue on my own.

4 years ago

Reply from American Home Shield

Hi Nathan,
I will be contacting you to discuss the repairs that were completed outside of AHS.

Aug. 4th, 2021

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Verified Customer

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Deborah Philadelphia, PA

The contractors they obtain overcharge for repairs.

4 years ago

Reply from American Home Shield

Hi Deborah. Thank you for letting us know about yourrepair experience. I would be happy to look into this matter further and assist with a resolution.

Aug. 2nd, 2021

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Verified Customer

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Don Pool Clovis, CA

Slow, unreliable and doing there best to avoid paying legitimate service claims

4 years ago

Reply from American Home Shield

Hi Don,
Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss your AHS experience.

Aug. 9th, 2021

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Verified Customer

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Freddie Colon San Tan Valley, AZ

horrific, call after call after call to customer service in the Phillipines

4 years ago

Reply from American Home Shield

Hi Freddie,
Thank you for bringing your most recent customer service experience to our attention. I would be glad to speak with you to get the issues resolved.

Aug. 6th, 2021

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Verified Customer

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Saul Torrance, CA

Some vendors are bit ethical and costumer service don‚Äôt care about us

4 years ago

Reply from American Home Shield

Hi Saul. I am sorry to hear that you have not been satisfied with the service you have received. I would be happy to speak with you to assist with a resolution to any unresolved service issue.

Jul. 30th, 2021

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Verified Customer

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Phyllis Adair Lazenby Charlotte, NC

I was not given all info about my issue.

4 years ago

Reply from American Home Shield

Hi Phyllis,
I will be contacting you to discuss the issues that have occurred to have the heat pump repaired.

Aug. 17th, 2021

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Verified Customer

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Sammi Aldie, VA

Very bad and the worst ever, I have never seen such bad service.

4 years ago

Reply from American Home Shield

Hi Samni. We do hate to hear that you are disappointed with the service you have received. We are here to address your concerns. I would be happy to speak with you to assist with a resoluton.

Jul. 21st, 2021

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Verified Customer

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Melinda Vaughn Evansville, IN

No call back from recent service on washer. Nothing was done to resolve issue.

4 years ago

Reply from American Home Shield

Hi Melinda. I am sorry to hear the issue with your washer was not resolved. I would be happy to speak with you and assit with resolution to this issue.

Jul. 22nd, 2021

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Verified Customer

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Aleksey Chubat

Very hard to get them to respond quickly also very small pool of providers

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Aleksey. I am sorry to hear that you were not pleased with your service experience. I would be happy to speak with you to assist with a resolution.

Jul. 23rd, 2021

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Verified Customer

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K K River Falls, WI

Comkunications took 6 times 6 months to fix dishwasher

4 years ago

Reply from American Home Shield

Hi KK,
I am sorry to hear about the six-month-long delay to repair the dishwasher. I would be glad to speak with you to discuss your experience.

Jul. 20th, 2021

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Verified Customer

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Kellie Laurel, MD

It's taken over a month for them to replace my hvac compressor!

4 years ago

Reply from American Home Shield

Hi Kellie,
I hate to hear about the parts delay to have the HAVC compressor repaired. I would be glad to speak with you to reach a resolution and get the issues resolved.

Jul. 19th, 2021

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Patty Mahan Davisson Fredonia, KS

Still waiting on guy to come back and fix frig

4 years ago

Reply from American Home Shield

Hi Patty. We do hate to hear the issue with your refrigerator has not been resolved. I would be happy to speak with you further to address this issue.

Jul. 20th, 2021

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Ross Klein Rancho Mirage, CA

Frustrating process poor communication and lacking follow up

4 years ago

Reply from American Home Shield

Hi Ross. Thank you for your feedback. I am sorry to hear that you are frustrated with the service. I would be happy to speak with you to address your concerns.

Jul. 19th, 2021

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Gerald Browning Baltimore, MD

They used to be the best. With my last claim it seems like no one cares.

4 years ago

Reply from American Home Shield

Hi Gerald. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with you regarding your recent service work order and assist with a resolution.

Jul. 19th, 2021

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Karla kidd Oroville, CA

Send out legite people stop making us call 27 times to get service

4 years ago

Reply from American Home Shield

Hi Karla. I hate to hear that you are not happy with the service you received. I'm sure it is upsetting if you have had to call several times. I would be happy to speak with you to assist with resolving this issue.

Jul. 19th, 2021

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Bill Mcbride Chandler, AZ

They don't allow human connection and obstruct paying claims.

4 years ago

Reply from American Home Shield

Hi Bill. We thank you for your feedback regarding your repair experience. We are very sorry to hear that you have not been satisfied with the communication and coverage your warranty offers. I would be happy to speak with you to assist in resolving your concerns.

Jul. 12th, 2021

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Majken L Nilsson Suwanee, GA

It is very frustrating every time I need to call in.

4 years ago

Reply from American Home Shield

Hi Majken. I am very sorry to hear it has been frustrating when you call AHS. We are here to address your concerns. I would be happy to speak with you to assist with a resolution.

Jul. 9th, 2021

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Cheryl Hicks Sparks, NV

It has been since the first part of May and we still don't have my heater

4 years ago

Reply from American Home Shield

Hi Cheryl. Thank you for letting us know that the issue with your heater still ahs not been resolved. I can see why this would be frustrating and I would be most happy to speak with you and address this matter.

Jul. 20th, 2021

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cynthia s welzbacher Missouri City, TX

cost is higher than most. But service people are excellent.

4 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for taking time to rate your experience wit AHS. We want you to find the value in the coverage we offer. We look forward to working with you again to take care of your repair needs. Thank you for choosing AHS.

Jul. 20th, 2021

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George Doll Lancaster, CA

American Home Shield is unreliable on their service coverage

4 years ago

Reply from American Home Shield

Hi George,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to assist with a resolution to the ongoing issues.

Jul. 17th, 2021

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Cynthia Burke-Timmermans Hemet, CA

VERY DECEPTIVE CHARGES AND SLOW FOLLOW UP SERVICE

4 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for letting us know about your service experience. I am sorry to hear that there was an issue with some charges and slow follow up. I would be happy to speak with you further regarding this matter.

Jul. 6th, 2021

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Naima Stark-Akins Richmond, VA

Customer service not helpful. Long waits for parts calls and checks

4 years ago

Reply from American Home Shield

Hi Naima. We appreciate your time in writing a review about your service experience. I do hate to hear that you have not been satisfied with the service your are receiving. I would be happy to speak with you to address your concerns.

Jul. 16th, 2021

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Ken Howell Austin, TX

First service call and it's going on 4 weeks for an icemaker repair.

4 years ago

Reply from American Home Shield

HI Ken,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to assist with a resolution to the ongoing issues.

Jul. 17th, 2021

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