American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Francisca Gomez Las Vegas, NV

They have no plumbers in their network for Susaville CA

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 29th, 2022

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Gale Howe Tucson, AZ

Their contractors are suboptimal and no responsive

3 years ago

Reply from American Home Shield

Hi Gale, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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J Copeland Stafford, VA

I am still waiting on my refund. Nothing but poor customer service

3 years ago

Reply from American Home Shield

Hi J Copeland, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Ryan Tuteur Denver, CO

Still waiting on repairs for two months. Still no resolution.

3 years ago

Reply from American Home Shield

Hi Ryan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Vivian East Greenwich, RI

The a/c service guy has been to our house twice and the a/c is worse

3 years ago

Reply from American Home Shield

Hi Vivian, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 29th, 2022

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charmel williams

Never got a reimbursement check and have call over 3 times.

3 years ago

Reply from American Home Shield

Hi Charmel, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 25th, 2022

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Alan Ashford

I've made three calls about this issue and of today it's still not resolved.

3 years ago

Reply from American Home Shield

Hi Alan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 22nd, 2022

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Tracy Warren Tabin

I've never had not ever one perfessional fix any of my problems.

3 years ago

Reply from American Home Shield

Hi Tracy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Genevieve Ross

No AC and no party requested or ordered. It is over 100 degrees.

3 years ago

Reply from American Home Shield

Hi Genevieve, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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anthony fattoruso Summerville, SC

Terrible service, lack of communication and no response from their vendor.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 14th, 2022

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Ryan Day Tulsa, OK

So far you have denied my claim. So I am not finding it helpful or useful.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 14th, 2022

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Jennifer Fair Gurnee, IL

The technician that have come have been dishonest.

3 years ago

Reply from American Home Shield

Hi Jennifer, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 18th, 2022

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Veronica Sproling Covina, CA

Horrible customer service. Horrible management. I would love my $75 back

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Edward Visalia, CA

Take too long and their providers are not the best to stage least.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Jason Kush Phoenix, AZ

2.5 months, still not done. No one there returns Phoenix calls.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Lerita fired Louisville, KY

Because they do not cover plumbing fixes

3 years ago

Reply from American Home Shield

Hi Lerita, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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Jerry Clem Columbia, SC

Raising rates, customer service set up is horrible

3 years ago

Reply from American Home Shield

Hi Jerry, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 12th, 2022

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Jammie Crouch Brooksville, FL

Not happy with claims process. Or response times.

3 years ago

Reply from American Home Shield

Hi Jammie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 8th, 2022

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Kate chance Shreveport, LA

Not enough air conditioning companies to provide services.

3 years ago

Reply from American Home Shield

Hi Kate, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Ron Luczak Lemont, IL

Sends poorly rated companies customer service not very helpful

3 years ago

Reply from American Home Shield

Hi Ron, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 12th, 2022

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Michael Levchuk Mountain Top, PA

AHS canceled my contract without notify me,costumer service VERY poor

3 years ago

Reply from American Home Shield

Hi Michael, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 8th, 2022

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Linda Lowe Macon, GA

America Home Shield only have one Vendor when it comes to Plumbing.

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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Ryan Mays Arlington, TX

Terrible contractors, very little experience, always looking to cut corners

3 years ago

Reply from American Home Shield

Hi Ryan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Carmella D Foster-Vann Riverview, FL

Assigned contractor I did not want to work with.

3 years ago

Reply from American Home Shield

Hi Carmella, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 4th, 2022

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Seymour Farmington, MI

Poor coverage and no way to reason for improve coverage

3 years ago

Reply from American Home Shield

Hi Seymour, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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CORWYN ARMENDARIZ Tolleson, AZ

The ac company was a terrible experience

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 1st, 2022

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Kathe Nelson Buford, GA

They still have not sent a technician and it's been almost a week

3 years ago

Reply from American Home Shield

Hi Kathe, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 1st, 2022

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Gloria Delgado Phoenix, AZ

You take to long to approve a service when it comes to not items

3 years ago

Reply from American Home Shield

Hi Gloria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Angela Angel Annapolis, MD

Their contractors don't finish. They are impossible to reach for follow up

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

Jul. 5th, 2022

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Yo Columbus, OH

The worst customer service and the most unprofessional service techs.

3 years ago

Reply from American Home Shield

Hi Yo, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Richard Harris Birmingham, AL

Premium too high and deductible too high

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

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Ursula Lambertson Las Vegas, NV

Sent a vendor that only wanted our money.

3 years ago

Reply from American Home Shield

Hi Ursula, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Alexa Parker Dallas, TX

Their call centers are in the Philippines and no one can help

3 years ago

Reply from American Home Shield

Hi Alexa, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Terceira Berdahl

Call center was not helpful, spent hours on the phone several times. Stove was not repaired or replaced for several months, I still don't have a stove. Also, they finally approved replacement with a far less quality stove and I have to pay almost $400 for installation fees. AHS should have compensated me for the installation fees and they should refund my premium for 5 months since I am not getting the service I paid for.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Terceira, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred.

Jun. 10th, 2022

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Damaris Johnson Decatur, GA

I can't get a call back about having my oven being repaired.

3 years ago

Reply from American Home Shield

Hi Damaris, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Terrie Hockett Dayton, OH

Problem with washer not draining/spinning at end still.

3 years ago

Reply from American Home Shield

Hi Terrie, I hate to hear about the miscommunication. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your AHS contract number.

Jun. 9th, 2022

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steven ruel San Jose, CA

they short paid my claim on the garage door opener

3 years ago

Reply from American Home Shield

Hi Steven, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced.

Jun. 9th, 2022

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Joan verdier Fresno, CA

I have been waiting since November to get a problem fixed.

3 years ago

Reply from American Home Shield

Hi Joan, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your property address.

Jun. 10th, 2022

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Loc Pham Houston, TX

They send bad professionals to fix things that over charge for services.

3 years ago

Reply from American Home Shield

Hi Loc, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number.

Jun. 10th, 2022

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Linda K. vonQuintus Austin, TX

I am rating American shield - very poor customer service!!!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 13th, 2022

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AB Charleston, SC

I have had the same issue with my AC and they won't replace my unit

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jun. 13th, 2022

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Pamela Kubiak Visalia, CA

The auto prompt, didn't take my call Properly. Scam me out of $100

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 13th, 2022

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david bass Indio, CA

the plumber was here maybe 10 minutes, the next day I had the same issue

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Lori Faux

My home repairs are not complete and I can't get a supervisor to discuss anything

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 2nd, 2022

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gary brown Valrico, FL

have been out for my a/c 4 in less then a year

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 6th, 2022

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Kim Hedden Fayetteville, GA

I'm still waiting on reimbursement from my Septic Tank being empty

3 years ago

Reply from American Home Shield

Hi Kim, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution.

Jun. 6th, 2022

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Liz Parsons Cary, IL

Twice in two months not provided with help; no call back or confirmation of fix

3 years ago

Reply from American Home Shield

Hi Liz, Thank you for bringing the delay in service to our attention. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number.

Jun. 6th, 2022

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Rick Phillips Fort Worth, TX

Customer service call center is very difficult to deal with

3 years ago

Reply from American Home Shield

Hi Rick, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address.

May. 30th, 2022

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Chessa Lawton, OK

Because the people I talk to are always vague

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 27th, 2022

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Kenneth Temecula, CA

Recently rejected claims Not able to understand telephone Staff

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 27th, 2022

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