American Home Shield: Read 34,384 User Reviews From Real Homeowners

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jason D

Incredible customer service, and peace of mind!!

1 year ago

Reply from American Home Shield

Dear Jason, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 16th, 2023

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Glenda Carter-Trexler Greensboro, NC

Professionalism, quick response, very helpful.

1 year ago

Reply from American Home Shield

Glenda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

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Dr. Ernest Annoh-Dompreh Portland, OR

Very good service. Always at your service

1 year ago

Reply from American Home Shield

Dr. Ernest, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

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Candy Salt Lake City, UT

Very easy to work with, and very perfessional.

1 year ago

Reply from American Home Shield

Dear Candy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Tricia Conroe, TX

Great service, my pool was fixed and pool service was great

1 year ago

Reply from American Home Shield

Tricia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Steven Evans Whitney, TX

Only have to pay 100.00 to get things fixed

1 year ago

Reply from American Home Shield

Dear Steven, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Bharath Fuquay-Varina, NC

Easy process and quick to get the required support

1 year ago

Reply from American Home Shield

Dear Bharath, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

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Kathy Grieser McKinney, TX

Very easy to work with and get our problem solved.

1 year ago

Reply from American Home Shield

Kathy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

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charles dunham Goldsboro, NC

Great company and have great service technicians

1 year ago

Reply from American Home Shield

Charles, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 16th, 2023

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Paul Ransom San Antonio, TX

Attentive ,customer centric and responsive.

1 year ago

Reply from American Home Shield

Paul, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 15th, 2023

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Mia Stanley Ellenwood, GA

1 year ago

Reply from American Home Shield

Mia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 2nd, 2023

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RONDA SPARKS Topeka, KS

Fast easy service. Website user friendly.

1 year ago

Reply from American Home Shield

Ronda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 9th, 2023

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Sandra Somers Bessemer, AL

Easy. Reasonable price. So farexcellent service

1 year ago

Reply from American Home Shield

Sandra, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 9th, 2023

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Walter Cuebas Arlington, VA

Easy to use and to place work orders,fast service

1 year ago

Reply from American Home Shield

Walter, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 9th, 2023

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Amanda Lowery NY

Great service! Helpful! Helped when we needed it the most!

1 year ago

Reply from American Home Shield

Dear Amanda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 9th, 2023

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Veronica San Antonio, TX

I like the service for ease of use and convenance.

1 year ago

Reply from American Home Shield

Veronica, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 4th, 2023

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Jiml Willowbrook, IL

Attention to problem and service provided

1 year ago

Reply from American Home Shield

Jim, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 4th, 2023

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Carmen Oquendo Greer, SC

I like how fast they are respond when you do a request.

1 year ago

Reply from American Home Shield

Carmen, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

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Percell Whitaker Richmond, VA

Timely response and always able to reach with an answer.

1 year ago

Reply from American Home Shield

Percell, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 4th, 2023

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Allison Columbus, GA

They are easy to work with. They save me time and money.

1 year ago

Reply from American Home Shield

Allison, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 4th, 2023

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Gary Colon Las Vegas, NV

They know what they are doing. Staff are very nice.

1 year ago

Reply from American Home Shield

Gay, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 4th, 2023

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Patrick Bauer Land O' Lakes, FL

Very efficient company. Responsive with fast results.

1 year ago

Reply from American Home Shield

Patrick, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 4th, 2023

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Shundra Lane Baltimore, MD

Very pleased with the service providers.

1 year ago

Reply from American Home Shield

Shundra, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 4th, 2023

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Nneora Obu Stone Mountain, GA

Great and timely service. Very professional!

1 year ago Edited August 10, 2023

Reply from American Home Shield

Nneora, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 4th, 2023

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Jon & Erin Robertson

Quick response to each request and good contractors

1 year ago

Reply from American Home Shield

Jon & Erin, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 4th, 2023

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James Randall Hopkins Montgomery, AL

Excellent service and repair technician was fantastic.

1 year ago Edited August 9, 2023

Reply from American Home Shield

Dear James, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 2nd, 2023

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Ralph Durbin Florence, KY

Not happy with two of the companies they sent to my house. AHS has not been easy to deal with either. They do not listen to the customer.

1 year ago

Reply from American Home Shield

Dear Ralph, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 2nd, 2023

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cynthia chacon Phoenix, AZ

I had an escalated call yesterday and the representative hung up on me and my AC has yet to be fixed going on 2 months now so the service is not good

1 year ago

Reply from American Home Shield

Cynthia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 2nd, 2023

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Sudi Deyhimi Santa Catarina, NLE

I like the service, they gave prompt and good service

1 year ago

Reply from American Home Shield

Sudi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 2nd, 2023

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Rodney Boykin

Some contractors are responsive and some aren't.

1 year ago

Reply from American Home Shield

Dear Rodney, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 2nd, 2023

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Jonathan Rivers Missouri City, TX

I don't like Island Mann Plumbers and will refuse service from them in the future.

1 year ago

Reply from American Home Shield

Dear Jonathan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 1st, 2023

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Stan Binder

The representative who did the work in my home.

1 year ago

Reply from American Home Shield

Stan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 1st, 2023

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Robert CT

Outstanding customer service and response.

1 year ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 31st, 2023

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Janice Tupelo, MS

Excellent service and very helpful and friendly

1 year ago

Reply from American Home Shield

Dear Janice, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 28th, 2023

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Patrick

Prompt response and excellent problem resolution.

1 year ago

Reply from American Home Shield

Dear Patrick, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 27th, 2023

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Sabrina Laurel, MD

Fast service. Minimal deductible. Easy and carefree.

1 year ago

Reply from American Home Shield

Sabrina, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jul. 27th, 2023

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Tommy Moss Point, MS

Quick and timely manner on my repairs for my ac!

1 year ago

Reply from American Home Shield

Tommy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 26th, 2023

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Rajnish Bhatia Queens, NY

Convenience of calling them when required

1 year ago

Reply from American Home Shield

Dear Rajnish, t's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 26th, 2023

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Gerret Woodway, TX

They fixed our issue, and replaced the equipment involved

1 year ago

Reply from American Home Shield

Dear Gerret, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 26th, 2023

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Jack

Quick response and provided a quality contractor

1 year ago

Reply from American Home Shield

Dear Jack, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 26th, 2023

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Martha Mosby Columbia, SC

Timely, efficient, professional, knowledgeable

1 year ago

Reply from American Home Shield

Martha, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 26th, 2023

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Carol Columbia, MD

Technician was fabulous . Work was done to our satisfaction

1 year ago

Reply from American Home Shield

Dear Carol, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 26th, 2023

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CLee Newark, DE

Great communication, reliable, timely, professional.

1 year ago

Reply from American Home Shield

Dear CLee, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 26th, 2023

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Christopher Charlotte, NC

Great response time and great value for the money

1 year ago

Reply from American Home Shield

Dear Christopher, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 26th, 2023

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Susan

Customer service reps have given me THREE different answers as to whether our required repair is covered.

1 year ago

Reply from American Home Shield

Hi Susan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 26th, 2023

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Kim Roth Pittsburgh, PA

Since AHS bought out HSA I’ve been contemplating canceling my warranty. They have been denying all claims,

1 year ago Edited July 24, 2023

Reply from American Home Shield

Hi Kim,
Please provide us with your contract number or property address for further assistance.

Jul. 26th, 2023

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Vicki Davis

Quick response and excellent service. No issues ever.

1 year ago

Reply from American Home Shield

Vicki, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 20th, 2023

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Michael Rich Memphis, TN

Good value have always covered my issues

1 year ago

Reply from American Home Shield

Michael, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 20th, 2023

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Nola Fairfield, OH

I'm pleased with the promptness of service and the quality of work.

1 year ago

Reply from American Home Shield

Dear Nola, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

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Chris Washa Seguin, TX

Fast turnaround. But expensive. Monthly rate needs to go down to $50

1 year ago

Reply from American Home Shield

Dear Chris, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

American Home Shield Reviews