American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Staci L Neustadt Littleton, CO

I am not getting a vendor that can come in time and now I'm getting no response

3 years ago

Reply from American Home Shield

Hi Staci, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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William Morant, Sr Baltimore, MD

They were not able to fix my washer for months

3 years ago

Reply from American Home Shield

Hi William, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Glenna Duerfeldt Lincoln, NE

Was given miss information about monthly payment and service fee

3 years ago

Reply from American Home Shield

Hi Glenna, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Jonathan Sigl Aurora, CO

Delay in approving estimate of their own inspector.

3 years ago

Reply from American Home Shield

Hi Jonathan, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

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Marie Montgomery, AL

Horrible and uninformed customer service. Train your people !!!

3 years ago

Reply from American Home Shield

Hi Marie, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

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Linda Allen San Antonio, TX

They are horrible im still waiting on my refund its been almost 2 month

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 1st, 2022

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Stephanie Huntsville, AL

Don't get the same story twice. One lie after. No sense of urgency.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Donald horn Goodyear, AZ

Because 2 different people disconnected me after working with them for 30 each

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Carla Valentine Pleasant Grove, AL

Nothing is done on a timely manner you have to wait weeks for service

3 years ago

Reply from American Home Shield

Hi Carla, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Giovanna cardella Rancho Mirage, CA

Service person not returned for almost two months

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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OWENS Chandler, AZ

It took them a month to get my promblem straightened out

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Aug. 26th, 2022

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Aisha Clarke Johnson White Plains, MD

Took 4 weeks to get a hot water tank installed.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 26th, 2022

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S. Sommer Seattle, WA

it been 6 wks since my dishwasher worked

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 26th, 2022

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Lolomani Entendencia Stockton, CA

poor service have been witout air in 100 degree for 8 days now

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Verified Customer

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Mrs. Nancy Bailey Casper, WY

I've had a broken clothes dryer for 3 weeks. No one can give me any answers.

3 years ago

Reply from American Home Shield

Hi Nancy, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 19th, 2022

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harold henry San Jose, CA

Bc the vendors did nothing other than show up

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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David Kent Tull Irving, TX

The company they sent out did a lot of damage to my furnace

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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sandra wallace Lancaster, CA

Recent had a terrible experience with a dismissive contractor

3 years ago

Reply from American Home Shield

Hi Sandra, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Trish Looney Bedford, TX

The contract you're using out to my house was very unprofessional

3 years ago

Reply from American Home Shield

Hi Trish, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Christina Keneally Greenacres, WA

Over 1 month, no AC, Texas, July to august. This is horrible

3 years ago

Reply from American Home Shield

Hi Christina. Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Jim Keesey Chino Hills, CA

Did not complete service. Claimed not covered after 8 days.

3 years ago

Reply from American Home Shield

Hi Jim, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Carol Callo Rancho Cordova, CA

Waited al.ost 30days for repair to be done

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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James Jones Memphis, TN

You aren't hiring professional service providers

3 years ago

Reply from American Home Shield

Hi James, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Thobani Nkala

It took almost 3 weeks to solve my problem in the house

3 years ago

Reply from American Home Shield

Hi Thobani, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Melissa Leake Chesapeake, VA

Expensive, hard to communicate with, not easy to work with

3 years ago

Reply from American Home Shield

Hi Melissa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Kevin Winfield, IL

Took 3 calls to get someone out fix my washer

3 years ago

Reply from American Home Shield

Hi Kevin, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Melissa Overla

I have been without air for a month and decided to pay for a new unit myself.

3 years ago

Reply from American Home Shield

Hi Melissa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Alicia Michelle Merlino New Orleans, LA

It's never easy. The companies AHS works with are bottom of the barrel.

3 years ago

Reply from American Home Shield

Hi Alicia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Debbie Morrison Rockwall, TX

They have responded very quickly and taken care of our needs

3 years ago

Reply from American Home Shield

Hi Debbie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Francisca Gomez Las Vegas, NV

They have no plumbers in their network for Susaville CA

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 29th, 2022

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Gale Howe Tucson, AZ

Their contractors are suboptimal and no responsive

3 years ago

Reply from American Home Shield

Hi Gale, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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J Copeland Stafford, VA

I am still waiting on my refund. Nothing but poor customer service

3 years ago

Reply from American Home Shield

Hi J Copeland, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Ryan Tuteur Denver, CO

Still waiting on repairs for two months. Still no resolution.

3 years ago

Reply from American Home Shield

Hi Ryan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Vivian East Greenwich, RI

The a/c service guy has been to our house twice and the a/c is worse

3 years ago

Reply from American Home Shield

Hi Vivian, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 29th, 2022

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charmel williams

Never got a reimbursement check and have call over 3 times.

3 years ago

Reply from American Home Shield

Hi Charmel, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 25th, 2022

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Alan Ashford

I've made three calls about this issue and of today it's still not resolved.

3 years ago

Reply from American Home Shield

Hi Alan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 22nd, 2022

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Tracy Warren Tabin

I've never had not ever one perfessional fix any of my problems.

3 years ago

Reply from American Home Shield

Hi Tracy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Genevieve Ross

No AC and no party requested or ordered. It is over 100 degrees.

3 years ago

Reply from American Home Shield

Hi Genevieve, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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anthony fattoruso Summerville, SC

Terrible service, lack of communication and no response from their vendor.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 14th, 2022

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Ryan Day Tulsa, OK

So far you have denied my claim. So I am not finding it helpful or useful.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 14th, 2022

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Jennifer Fair Gurnee, IL

The technician that have come have been dishonest.

3 years ago

Reply from American Home Shield

Hi Jennifer, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 18th, 2022

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Veronica Sproling Covina, CA

Horrible customer service. Horrible management. I would love my $75 back

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Edward Visalia, CA

Take too long and their providers are not the best to stage least.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Jason Kush Phoenix, AZ

2.5 months, still not done. No one there returns Phoenix calls.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Lerita fired Louisville, KY

Because they do not cover plumbing fixes

3 years ago

Reply from American Home Shield

Hi Lerita, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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Jerry Clem Columbia, SC

Raising rates, customer service set up is horrible

3 years ago

Reply from American Home Shield

Hi Jerry, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 12th, 2022

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Jammie Crouch Brooksville, FL

Not happy with claims process. Or response times.

3 years ago

Reply from American Home Shield

Hi Jammie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 8th, 2022

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Kate chance Shreveport, LA

Not enough air conditioning companies to provide services.

3 years ago

Reply from American Home Shield

Hi Kate, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Ron Luczak Lemont, IL

Sends poorly rated companies customer service not very helpful

3 years ago

Reply from American Home Shield

Hi Ron, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 12th, 2022

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Michael Levchuk Mountain Top, PA

AHS canceled my contract without notify me,costumer service VERY poor

3 years ago

Reply from American Home Shield

Hi Michael, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 8th, 2022

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