American Home Shield: Read 34,871 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Heloísa Oklahoma City, OK

Terrible job You can make many calls and no follow ups will be done They charge you before the work is done DO NOT USE THIS COMPANY! You will be sorry

6 years ago

Reply from American Home Shield

I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. I look forward to your response.

Aug. 17th, 2019

star star star star star

Sandy Daughtry Haines City, FL

Great rates. They provide prompt service. Excellant service providers

6 years ago

Reply from American Home Shield

Hi Sandy,
I hope you continue to enjoy great service from American Home Shield. It is our goal to provide you with the best team of contractors and customer experience.

Aug. 13th, 2019

star star star star star

Terry L Trundle

Response time is very good. Has an electrical problem and needed a quick fix.

6 years ago

Reply from American Home Shield

Hi Terry,
I am pleased to hear about your AHS experience and the fast service that our contractors provide. I hope you continue to enjoy the perks of your AHS warranty!

Aug. 13th, 2019

star star star star star

Susan Evansville, IN

Helpful and courteous. Home issues were quickly resolved by competent vendors.

6 years ago

Reply from American Home Shield

Hi Susan,
Your feedback is greatly appreciated and I hope you continue to enjoy!

Aug. 12th, 2019

star star star star star

Ed Brooks El Dorado, KS

AHS always takes care of our problems quickly with no hassle

6 years ago

Reply from American Home Shield

Hi Ed,
Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together.

Aug. 12th, 2019

star star star star star

Joe Stevenson Caledonia, MS

There always helpful and gets me the best contractors for the job at hand .

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joe,
Your feedback is more than appreciated. I hope you continue to have a great experience with American Home Shield!

Aug. 12th, 2019

star star star star star

Ace Boardman, OR

Great company quick service. Glad I have them when you need them.

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ace,
I am pleased to hear about your American HomeShield experience! I hope you continue to enjoy!

Aug. 8th, 2019

star star star star star

Pastor Rick Upper Marlboro, MD

Every step in the process of getting my appliance repaired was superb!!

6 years ago

Reply from American Home Shield

Hi Pastor Rick,
Your feedback is more than appreciated! We strive to provide each customer with the best experience.

Aug. 8th, 2019

star star star_border star_border star_border

Rich Riverside, CA

They sent someone out who sabotaged my ac and then sent someone out who fixed it and told them the company sabotaged it and it cost me 500 dollars.

6 years ago

Reply from American Home Shield

I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. Please respond back at and provide your full covered property address and/or contract number and I will be happy to follow up and determine your options. I look forward to your response.

Aug. 6th, 2019

star star star star star

Israel Terrazas Johnson City, TN

Easy online access, great customer support excellent service.

6 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.

Aug. 6th, 2019

star star_border star_border star_border star_border

Giseli Irvine, CA

The worst company I ever dealt with!! I purchased the highest coverage they have and yet they refused to cover a worn out boot seal for my washing machine.

6 years ago

Reply from American Home Shield

Good morning Giseli,
I hate to hear about your most recent experience and the washer claim denial. I would be glad to speak with you and get the issue resolved.

Jun. 19th, 2019

star star_border star_border star_border star_border

Ed Elizabeth, PA

What a joke one month to repair ac and still not fixed I would not recommend all they do put you off zero stars from me good for landlords bad for tenets

6 years ago

Reply from American Home Shield

Hi Ed,
I understand your concerns regarding your service experience with American Home Shield. I would be glad to speak with you and address the service fee refund request.

May. 30th, 2019

star star star star star

Marcia Fasnacht Paducah, KY

I was very happy with AHS! They got right back with me, with the company info.

6 years ago

Reply from American Home Shield

Hi Marcia,
I hope you continue to enjoy American Home Shield as your home warranty provider!

Jun. 18th, 2019

star star star star star

Andy Phoenix, AZ

Immediate response. Very capable vendor had my problem fixed the next day.

6 years ago

Reply from American Home Shield

Hi Andy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

star star star star_border star_border

Charles Abingdon, VA

I was happy with the response I had but the service personnel were not allowed to fix the problem that caused it

6 years ago

star star star star star_border

David Smedley Dayton, NV

Tect's sent out are top rated tect's. On time and have all the equipment needed for the job.

6 years ago

star star star star star

David Phoenix, AZ

Fast , easy and reliable! Awesome company to work with. Highly recommended!

6 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

star star star star star

Greg Elkhart, IN

Service was prompt and the repair done in time. Very impressed!

6 years ago

Reply from American Home Shield

Hi Greg,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

star star star star star

Angie Ott Citrus Heights, CA

Great experience. Quick response. Problem solved hassle free.

6 years ago

Reply from American Home Shield

Hi Angie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

star star star star star

Elizabethr Indio, CA

They responded immediately with a contractor to service my requesr

6 years ago

star star star star star

Bertha simmons Columbia, SC

I had a great experience with the locksmith. He was very helpful.

6 years ago

Reply from American Home Shield

Hi Bertha,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

star star star star star

Vicki S Burbach

AHS was very responsive and lined me up with an excellent plumber.

6 years ago

star star_border star_border star_border star_border

AMC Stapleton, GA

Poor customer service. Terribly long wait times when you call. After waiting about an hour to speak with someone I was hung up on with no call back. This has happened twice

6 years ago

star star star star star

Craft Las Vegas, NV

Contractors working with AHS are well screened and qualified.

6 years ago

star star star star_border star_border

J house Philadelphia, PA

The service tech was polite and professional however I did not agree with his diagnosis of my dripping shower.

6 years ago

Reply from American Home Shield

Hi J,
Your feedback is more than appreciated and we would be glad to speak with you and discuss the shower.

Feb. 18th, 2020

star star star star star

Joe Williams Fayetteville, AR

Responds as quickly as possible with a contractor to handle the situation

6 years ago

Reply from American Home Shield

Hi Joe,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. W

Jun. 18th, 2019

star star star star star

kerry young Magnolia, TX

They replaced my fridge! Always quick to get someone to my home. Price is fair.

6 years ago

star star star star star

Joe M Waxahachie, TX

Great service, good customer service. Fast service when called upon.

6 years ago

star star star star star

Robin Pahrump, NV

On time, experienced. Knowledgeable and complete. Very helpful.

6 years ago

star star star star star

Roberta Eaton Rapids, MI

They came out and fixed the problem. They were great to work with

6 years ago

star star star star star

jas Fresno, CA

was simple and easy to file a work order service. extremely satisfied

6 years ago

star star_border star_border star_border star_border

Rob M Hampton Falls, NH

AHS told me to find my own plumber and get reimburse. Found one and paid him but having trouble getting reimbursed by AHS...they don’t return phone calls.

6 years ago

star star star star star

Shelley Boyd

Excellent communication and getting repair done n a timely manner

6 years ago

star star star star star

Sue San Antonio, TX

Had doorbell and garbage disposal fixed. Rapid response. Polite repairmen.

6 years ago

star star star star star

big dog 10 Chicago, IL

Great Service from American home Shield. Just need better contractors

6 years ago

star star_border star_border star_border star_border

Robert Korfin Monroeville, PA

When I call for service, I wait over 30 minutes to talk to an agent. Often, y The agent has a poor grasp of English which makes the process frustrating.

6 years ago

star star star star star

Debby Stillwater, OK

Prompt, kept me updated and replaced the disposal quit and efficiently.

6 years ago

star star star star star_border

Victor Greenville, SC

Good coverage for all home appliances. Fast response to service requests and follow-up if needed.

6 years ago

star star star star_border star_border

Ash P Fullerton, CA

Sorry but it took almost 3 days to get plumbing service for a water closet. That is TOO long. It caused inconvenience.

6 years ago

star star star star star

Ms. Parker Little Rock, AR

They make sure they send the most certified companies to fix the problem.

6 years ago

star star star star star_border

James Sowerby Houston, TX

Most recently had access to very good plumbing company H& H Plumbing, Houston TX

6 years ago

star star star star star_border

Stephen DesLauriers Damascus, MD

Good service, feel that $730 for a dead furnace was a little low since it cost $3000 to replace.

7 years ago

star star star star star

Vija Cox

Best Buy ever. Very prompt and courteous. They have never failed me.

7 years ago

star star star star star_border

tom coe Marietta, GA

the new oven works and looks great thank you. the people wre good and knew there job

7 years ago

star star star star star

Sharon Terry, MS

Always timely in responding to my request. Very professional.

7 years ago

star star star star star

Cynthia Konow Benton Harbor, MI

All went well ... very courteous... very professional .. very on time

7 years ago

star star star star_border star_border

Norman Mustafa

Customer service leaves a lot to be desired. Easy to schedule service and contractors are generally good.

7 years ago

star star star star star_border

Ali Malek Carmel, IN

I called 3 times for 3 different issue. All issues were resolved in a timely manor.

7 years ago

star star star star star_border

Rich Bayes Addison, MI

Results were great, however, it is a 30 to 40 minute wait on the phone to get help.

7 years ago

star star star star star

BRENDA F. SHIELDS Spartanburg, SC

I am in real estate sales and recommend AHS to all my clients.

7 years ago

American Home Shield Reviews