American Home Shield: Read 34,384 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Carl Bixby, OK

Offer rekey service but only after waiting a month

3 years ago

Reply from American Home Shield

Hi Carl,
I hate to hear about the month delay that has been experienced with AHS. I owuld be glad to discuss the issues experienced.

Mar. 19th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Angel Flores Houston, TX

Because they have many limitations in their coverage

3 years ago

Reply from American Home Shield

Hi Angel,
I would be glad to speak with you regarding the limitations and exclusions.

Mar. 25th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Holliday Fort Worth, TX

They don't provide quality service /repair

3 years ago

Reply from American Home Shield

Hi Holliday,
I hate to hear about the delay that has been experienced with AHS. I would be glad to discuss the issues experienced.

Mar. 19th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Terry Fahami San Juan Capistrano, CA

They don‚Äôt have good companird to work with.

3 years ago

Reply from American Home Shield

Hi Terry,
I hate to hear about your most recent experience. I would be glad to speak with you to get the issues resolved.

Mar. 8th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Glendale, AZ

AC went out in July. I live in Arizona. It took them 3 weeks to get the part.

3 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about the delay in service that you experienced to have the AC system part repaired. I owuld be glad to speak with you about your experience.

Feb. 27th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jessica C Charlotte, NC

It‚Äôs been 2 years and my ice maker is still broken.

3 years ago

Reply from American Home Shield

Hi Jessica,
I hate to hear about the ongoing two year delay in service to have the ice maker repaired. I would be glad to get the issues resolved.

Feb. 27th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Bruce Chino, CA

Vendors do not return calls or take forever to show up

3 years ago

Reply from American Home Shield

Hi Bruce,
I hate to hear about your AHS experience and the delay to be serviced.

Feb. 9th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Melvin E Abbott Saint Louis, MO

Repair service is terrible the wait is to long for repairs

3 years ago

Reply from American Home Shield

Hi Melvin,
I hate to hear about your most recent AHS experience and the repairs that need to be completed.

Feb. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

James Kerrville, TX

Been trying to get a microwave repaired for over two months

3 years ago

Reply from American Home Shield

Hi James,
We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Steve Vallone Houston, TX

They sent a repair team who did not accomplish their mission.

3 years ago

Reply from American Home Shield

Hi Steve,
Thank you for bringing the incomplete job to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jennifer Helotes, TX

you will only get the bare minimum 'band aid' repairs

3 years ago

Reply from American Home Shield

Hi Jennifer,
We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Eric Hickman Hudson, MI

They left me with a mess and haven't fixed my problem

3 years ago

Reply from American Home Shield

Hi Eric,
Thank you for bringing the unresolved problems to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

James Shingle Springs, CA

communication both on line and telephone is very questionable

3 years ago

Reply from American Home Shield

Hi James,
Thank you for your feedback about your most recent AHS service experience.

Jan. 28th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Lorene Barram Winter Haven, FL

The companies they use don't provide prompt service.

3 years ago

Reply from American Home Shield

Hi Lorene,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ron barker Plano, TX

If I call I am on hold for over an hour . Every time I need you

3 years ago

Reply from American Home Shield

HI Ron,
I hate to hear about the hour long hold times that have been experienced. I will be contacting you to discuss your experience.

Jan. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Nicole steffani Denver, CO

Crap service they send a tech to your home and they refused to fix the issue

3 years ago

Reply from American Home Shield

Hi Nicole,
Thank you for sharing your feedback about your most recent AHS experience and the repairs that were not completed. I will be contacting you soon.

Jan. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jacqueline Edwards Howard Dolton, IL

The service is awful repair men are not reliable or trustworthy service

3 years ago

Reply from American Home Shield

Hi Jacqueline,
Thank you for sharing your feedback about your most recent service experience to have the issues resolved.

Jan. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

JUDY WILSON Humble, TX

Slow response, poor customer service, bad service companies

3 years ago

Reply from American Home Shield

Hi Judy,
Thank you for sharing your feedback about your most recent service experience to have the issues resolved.

Jan. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mauricio Cortes Lake Mary, FL

Poor communication poor service poor everything - what else do you want to know

3 years ago

Reply from American Home Shield

Hi Mauricio,

I hate to hear about your most recent AHS experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jan. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

George Sholler Charlotte, NC

I have a service request from October 15th that has not been resolved.

3 years ago

Reply from American Home Shield

Hi George,
Your feedback regarding your most recent American Home Shield experience is more than appreciated. I owuld be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Donna Gaston Sewell, NJ

They don't cover certain things that are valuable. Bad response time.

3 years ago

Reply from American Home Shield

Hi Donna,
I hate to hear about your AHS experience and the lack of coverage. I would be glad to speak with you and get the issues resolved.

Jan. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Bel Air, MD

My issues were not resolved and there has been no follow up.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeremy Lyons Delaware, OH

I have called 3 times to have a credit issued and it is still not done.

3 years ago

Reply from American Home Shield

Hi Jeremy,
Thank you for sharing your feedback regarding the most recent issues that have arose with AHS. I would be glad to speak with you to reach a resolution.

Jan. 15th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Carol Lozano

Hard to contact and they don't cover many things.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Nashalie Rivera

Not good customer service and my last request was not handled as an emergency.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Murrell

Their subcontractor set my house on fire, and I have nowhere to live.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tom MASON

They took forever to respond because they "could not find a plumber"b

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Heidi Rowland

They don't cover anything! Always making an excuse not to fix stuff.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Tbsmith67

No follow up , system is out of date , no communication.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

John Doe

Hard to talk to a human and resolve anyproblems

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Cecil Thompson

They basically won't fix anything unless it blowned up and burnt to ground.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Julie smith

Vendors choices need to b screen thoroughly

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Janice McGee

approval for simple tasks also takes weeks

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Felton sam

We always have to get someone else to get our problem fix

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary Romash

Not doing the job correctly. Still don't have my reimbursement check.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Veronica

Poor service on the plumbing call. Lack of communication.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Pamela Travis

Inability to save customer out of pocket money.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Matt Euless, TX

Lack of customer service to resolve issue with ac going out

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

joe Las Vegas, NV

paid 655.00 with insurance and you recenyly raised my insurance again

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mark Kernersville, NC

They give you wrong information and do anything just to get you off the line

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Matthew Batech Fontana, CA

Bad customer service, bad policies, no way to dispute charges

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sam Rahman Florence, SC

It is very difficult to reach someone to talk about problems.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John Pierson Duncanville, TX

Long waits on the phone then a big run around lies and bad service.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Gabriella Williams Dallas, TX

I paid 75.00 to be told you would not repair the item

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Dianne Summers Lodi, CA

Unable to get through for service Hours of Wait time

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

j Chester, VA

poor service, has almost been a month and ac still isn't fixed

4 years ago

Reply from American Home Shield

Hi J,
I would be glad to speak with you and resolve the issues.

Aug. 20th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Yonilda Thompson Varner Manchaca, TX

Quite disappointed with this last interaction that's still not resolved

4 years ago

Reply from American Home Shield

Hello Yonilda, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 11th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Nathan Royster Sr Fuquay-Varina, NC

Customer service representatives are poorly trained

4 years ago

Reply from American Home Shield

Hi Nathan, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 13th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Hazel Las Vegas, NV

Never less than 75 min wait on phone to get assistance.

4 years ago

Reply from American Home Shield

Hi Hazel, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 13th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

arnold schlazer Henderson, NV

too expensive for the service they provide

4 years ago

Reply from American Home Shield

Hello Arnold, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 4th, 2020

American Home Shield Reviews