American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Verified Customer

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joe Las Vegas, NV

paid 655.00 with insurance and you recenyly raised my insurance again

4 years ago

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Mark Kernersville, NC

They give you wrong information and do anything just to get you off the line

4 years ago

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Matthew Batech Fontana, CA

Bad customer service, bad policies, no way to dispute charges

4 years ago

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Sam Rahman Florence, SC

It is very difficult to reach someone to talk about problems.

4 years ago

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John Pierson Duncanville, TX

Long waits on the phone then a big run around lies and bad service.

4 years ago

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Gabriella Williams Dallas, TX

I paid 75.00 to be told you would not repair the item

4 years ago

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Dianne Summers Lodi, CA

Unable to get through for service Hours of Wait time

4 years ago

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j Chester, VA

poor service, has almost been a month and ac still isn't fixed

4 years ago

Reply from American Home Shield

Hi J,
I would be glad to speak with you and resolve the issues.

Aug. 20th, 2020

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Verified Customer

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Yonilda Thompson Varner Manchaca, TX

Quite disappointed with this last interaction that's still not resolved

4 years ago

Reply from American Home Shield

Hello Yonilda, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 11th, 2020

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Verified Customer

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Nathan Royster Sr Fuquay-Varina, NC

Customer service representatives are poorly trained

4 years ago

Reply from American Home Shield

Hi Nathan, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 13th, 2020

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Verified Customer

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Hazel Las Vegas, NV

Never less than 75 min wait on phone to get assistance.

4 years ago

Reply from American Home Shield

Hi Hazel, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 13th, 2020

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Verified Customer

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arnold schlazer Henderson, NV

too expensive for the service they provide

4 years ago

Reply from American Home Shield

Hello Arnold, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 4th, 2020

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Verified Customer

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Katherine White Edgewood, TX

Will not respond to request to contact contractor to complete repair.

4 years ago

Reply from American Home Shield

Hell Katherine, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Verified Customer

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juancho gomez Bakersfield, CA

Not sure where to begin, horrible customer service to start off.

4 years ago

Reply from American Home Shield

Hello Juancho, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. I have sent a private message with contact information for further assistance

Aug. 4th, 2020

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Verified Customer

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Glenn Mayne

because when you need to cancel you guys dont answer the phone!!!!

4 years ago

Reply from American Home Shield

Hello Glenn, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Verified Customer

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Tarek Ramadan

I am still waiting for you to call me to replace my dishwasher

4 years ago

Reply from American Home Shield

Hello Tarek, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you about your dishwasher and to get the issues resolved.

Jul. 23rd, 2020

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Verified Customer

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Michael Snyder

Problem not addressed and took to long with no results

4 years ago

Reply from American Home Shield

Good morning Michael,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 23rd, 2020

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Verified Customer

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Craig

3 different items that should have been covered, AHS denied.

4 years ago

Reply from American Home Shield

Hi Craig,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Ronnie

Not impressed with price of service when need AC service

4 years ago

Reply from American Home Shield

Hi Ronnie,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Albert

Can not depend on getting your covered applicance repaired/replaced.

4 years ago

Reply from American Home Shield

Hi Albert,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 20th, 2020

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Verified Customer

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Charlene Weathers

You wait on line for 25-45 minutes and you can't understand the rep that well.

4 years ago

Reply from American Home Shield

Hi Charlene,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Maura G Tunque

Not trusted at all, contractors lied and AHS not trusted at all

4 years ago

Reply from American Home Shield

Hi Maura,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Joseph Wong

No body answer the phone at purchasing waiting for 2 hours

4 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Lou Valencia, CA

Their vendors Active appliances are rude!

4 years ago

Reply from American Home Shield

Hi Lou,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 7th, 2020

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Verified Customer

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Kory Toma Chandler, OK

I called four times and each time it took over two hours to speak to someone

4 years ago

Reply from American Home Shield

Hi Kory,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Verified Customer

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Richard Schultz Darien, WI

Charged us a fee. Contractor never showed up! Couldn't get any help from them!

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 10th, 2020

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Verified Customer

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Bonnie Chicago, IL

Service call too expensive, limited coverage

4 years ago

Reply from American Home Shield

Hi Bonnie,
We apologize that our service did not satisfy your expectations. I would be glad to speak with you.

Jun. 27th, 2020

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Verified Customer

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Michelle pizzo San Diego, CA

They are hard to get on the phone. They work with the most2 stars co.

4 years ago

Reply from American Home Shield

Hi Michelle,
I would be glad to speak with you and discuss the issues that you have experienced.

Jun. 25th, 2020

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Verified Customer

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Jerry Stokes Murrieta, CA

Very poor customer service. Unable to contact for desired service.

4 years ago

Reply from American Home Shield

Hi Jerry,
Hi Steve,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Rosaline Tall

Never have service when needed it’s always a long wait and additional cost

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Rosaline,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.

Jun. 19th, 2020

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Verified Customer

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Rebbecca Witham Cedar Rapids, IA

I have been calling them for 2 weeks and still have yet to speak to someone

4 years ago

Reply from American Home Shield

Hi Rebbecca,
I would be glad to speak with you and get the issues resolved.

Jun. 21st, 2020

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Verified Customer

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VICTORIA TICICH Banning, CA

POOR REFERALS,HEATING AND AIR CONDITIONING

4 years ago

Reply from American Home Shield

Hi Victoria,
We apologize that our service did not satisfy your expectations. We would be glad to speak with you and get the issues resolved.

Jun. 22nd, 2020

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Verified Customer

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Shah Biren

Poor response had to keep on calling them for vendors to come

4 years ago

Reply from American Home Shield

Hi Shah,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention.

Jun. 21st, 2020

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Verified Customer

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Kim Seeger Mount Pleasant, SC

Because they said they would contact me in 48 hours and did not

4 years ago

Reply from American Home Shield

Hi Kim,
Thank you for letting us know know about this. Your feedback helps us get better.

Jun. 12th, 2020

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Verified Customer

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John doe Humble, TX

Misleading sales pitch on Air conditioner replacement

4 years ago

Reply from American Home Shield

Hi John,
Thank you for your feedback.

Jun. 10th, 2020

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Verified Customer

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L Rio Rancho, NM

contractor service was good. Price for service call of $100 is way too much

4 years ago

Reply from American Home Shield

Hi L,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. I would be glad to speak with you.

Jun. 11th, 2020

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Verified Customer

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Peter W. Roeske Newbury Park, CA

Poor follow through and benefits. Ignored follow up - website is horrible

4 years ago

Reply from American Home Shield

Hi Peter,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. I would be glad to speak with you and get the issues resolved.

Jun. 12th, 2020

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Verified Customer

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Ramzi Redwood City, CA

Poor service poor contractors poor response

4 years ago

Reply from American Home Shield

Hi Ramzi,
I hate to hear about the service you received and the contractor. I would be glad to speak with you.

Jun. 11th, 2020

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Verified Customer

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Farzin yassini

After waiting two weeks for the part another plumber made repairs on the spot

4 years ago

Reply from American Home Shield

Hi Farzin,
Thank you for your feedback about the delay in service. I would be glad to speak with you and get the issues resolved.

Jun. 3rd, 2020

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Verified Customer

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Pate

They took 5 days to get my A/C fixed when it should've been a day.

4 years ago

Reply from American Home Shield

Hi Pate,
We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you to discuss the delay.

May. 25th, 2020

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Verified Customer

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Don Schade

You're better off setting aside money for repairs.

4 years ago

Reply from American Home Shield

Hi Don,
I hate to hear about the delay in service you experienced. I would be glad to speak with you about the repairs.

May. 25th, 2020

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Verified Customer

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Mary Jane

I had to wait nearly a month to get my fridge repaired

4 years ago

Reply from American Home Shield

Hi Mary Jane,
I hate to hear about the delay in service you experienced. I would be glad to speak with you about the repairs.

May. 25th, 2020

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Verified Customer

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Nameless

I have service request 28 days going, no idea how long it is going to take

4 years ago

Reply from American Home Shield

Hi,
I would be glad to speak with you and get the issues resolved.

May. 25th, 2020

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Verified Customer

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Diana S Dallas, TX

Website misguides the customer on covered items

4 years ago

Reply from American Home Shield

Hi Diana,
Thank you for providing your feedback and letting us know about this issue. I would be glad to speak with you and discuss your experience.

May. 6th, 2020

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Verified Customer

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Greetson

We did not except this.Installed Faucet is very Poor Quality

4 years ago

Reply from American Home Shield

Hi Greetson,
I hate to hear about your less than satisfactory experience to have the faucet replaced. I would be glad to speak with you and discuss the repair.

Apr. 21st, 2020

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Verified Customer

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vasili kharchenko

Poor selection and vetting process of contracting firms

4 years ago

Reply from American Home Shield

Hi Vasili,
I would like to thank you for sharing your experience with us and giving AHS insight on how we can improve your service request moving forward. I would be glad to speak with you and discuss the issues that have occurred.

Mar. 23rd, 2020

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Verified Customer

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Landon Williams

Too many excuses and subpar contractors.

4 years ago

Reply from American Home Shield

Hi Landon,
Your concerns regarding the warranty coverage are essential for AHS to use for improvement. I would be glad to speak with you and discuss the issues.

Jan. 27th, 2020

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Verified Customer

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Natalie Jebbia

poor company terrible represenative cannot speak good English

5 years ago Edited January 10, 2024

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Vero

Not great for what they charge and then they say it's not covered under the policy

7 months ago

Reply from American Home Shield

Dear Vero, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Apr. 16th, 2024

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AF BG Conroe, TX

Total ripoff. Won’t cover most repairs. Stay away and just save money and pay the repair companies directly .

7 months ago

Reply from American Home Shield

Dear AF, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Mar. 14th, 2024

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