American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Frank beaumont San Antonio, TX

Poor install and still unresolved thermostat problem.

3 years ago

Reply from American Home Shield

Hi Frank,
I hate to hear about the poor customer service experience with AHS. I would be glad to speak with you to discuss a resolution for the thermostat.

Jun. 7th, 2021

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Verified Customer

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Felicitas C Sessoms

Rates keep rising, it's hard to get a hold of them by phone, no one calls back

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Felicitas,
I would be glad to speak with you about the lack of customer service.

Jun. 7th, 2021

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DiCarlo Plano, TX

$900 worth of modification to my AC unit to get a compressor valve replaced.

3 years ago

Reply from American Home Shield

Hi DiCarlo,

Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced to have the AC repaired. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

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Kari Erwin Fort Smith, AR

Too long to receive service. No call from company for 48 hours

3 years ago

Reply from American Home Shield

Hi Kari,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced to have the AC repaired. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

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Verified Customer

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Jeff Morse Jacksonville, FL

Have come out 4 times to fix refrigerator and still not working

3 years ago

Reply from American Home Shield

Hi Jeff,
I would like to thank you for bringing this to our attention. I would be glad to speak with you to assist with a resolution to the refrigerator repairs.

May. 27th, 2021

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Adrienne The Colony, TX

Fast and efficient communication and service!

3 years ago

Reply from American Home Shield

Hi Adrienne,
Thank you for your feedback!

May. 24th, 2021

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Theresa Weekes Chula Vista, CA

I have had three recent problems. None are fixed a month later.

3 years ago

Reply from American Home Shield

Hi Theresa,
Thank you for bringing this to our attention. I would be glad to speak with you to get the issues resolved.

May. 24th, 2021

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Verified Customer

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Anonymous Mesquite, TX

do not honor what they say, come up with reason not to cover

3 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent service experience. I would be glad to speak with you about your service.

May. 26th, 2021

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Verified Customer

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Ashley Foster Denham Springs, LA

Paid $100 fee and denied coverage on claim.

3 years ago

Reply from American Home Shield

Hi Ashley,
I would be glad to speak with you to address the service fee paid.

May. 27th, 2021

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Verified Customer

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Isaac Legrand Brandon, FL

They don't replace broken items no matter how many times its been replaced.

3 years ago

Reply from American Home Shield

Hi Isaac,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Judy A Johnson Manor, TX

I pay $59.99 a month. Had to pay $1120.00 out of pocket with this insurance.

3 years ago

Reply from American Home Shield

Hello Judy. Thank you for letting us know of your concerns with having to pay out of pocket for service repairs. We know it can be frustrating to pay out of pocket when you have a home warranty. I will be happy to speak with you regarding your coverage and to address this matter further.

Jun. 1st, 2021

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Verified Customer

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Naqe Fort Mill, SC

Had my first issue and found out they only cover 10% of the reapir

3 years ago

Reply from American Home Shield

Hi Naqe,
I hate to hear about your most recent service experience and the charge. I would be glad to speak with you about your service.

May. 26th, 2021

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Verified Customer

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Matt Tulsa, OK

Horrible customer service. It uses very poor service contractors.

3 years ago

Reply from American Home Shield

Hi Matt,
I hate to hear about the level of customer service that was experienced. I would be glad to speak with you to reach a resolution.

May. 19th, 2021

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Verified Customer

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JC Mc Cook, NE

customer is not the most important. on hold for over 2 hours.

3 years ago

Reply from American Home Shield

Hi JC,
I hate to hear about the level of customer service that was experienced. I would be glad to speak with you to reach a resolution.

May. 19th, 2021

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Verified Customer

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Carlos J. Ramirez Cleveland, OH

They do not cover most of the plumber work done on my residency

3 years ago

Reply from American Home Shield

Hi Carlos,
I hate to hear about the most recent plumbing denial. I would be glad to speak with you about your most recent service experience.

May. 27th, 2021

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Verified Customer

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Tonya L Jackson Lakeland, FL

As of today we are 14 days with NO A/C...no sense of urgency to help us.

3 years ago

Reply from American Home Shield

Hi Tonya, thank you for reaching out tolet us know that the issue with your air conditioning has not been resolved. We know how important it is to have your air working properly. I will be more than happy to speak with you further regarding this matter.

Jun. 2nd, 2021

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Verified Customer

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Frank J Canzoneri Phoenix, AZ

not truly happy what the service provided

3 years ago

Reply from American Home Shield

Hi Frank,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Jennifer Gallagher Manassas, VA

Lack of communication due to my last claim with AHS...HORRIBLE!!!

3 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Michelle Pittsburgh, PA

Slow resolution to fix problems and long wait times

3 years ago

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Chanda Howerton Davenport, IA

Bottom rate companies are dispatch to my home. Never a 1st call resolution.

3 years ago

Reply from American Home Shield

Hi Chanda,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Allison Atlanta, GA

The choose companies with poor professionalism and results

3 years ago

Reply from American Home Shield

Hi Allison,
I hate to hear about the level of customer service that was experienced.

May. 19th, 2021

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Khaulah Mosley Fontana, CA

Not happy with service company outsourced to do work

3 years ago

Reply from American Home Shield

Hi Khaulah,
Thank you for bringing your experience to our attention. I would be glad to speak with you.

Jun. 2nd, 2021

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Verified Customer

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Teri Bossier City, LA

Have microwave that has not been put up yet

3 years ago

Reply from American Home Shield

Hi Teri,
Thank you for bringing your most recent issues with the microwave to our attention. I would be glad to speak with you to get the issues resolved.

May. 11th, 2021

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Verified Customer

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Beatrice Broccolino Parkville, MD

Too expensive. Mediocre service companies

3 years ago

Reply from American Home Shield

Hi Beatrice,
I hate to hear about the coverage cost. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

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Verified Customer

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Barbara Lee Kane Hot Springs Village, AR

representatives unable to answer questions or correct my account

3 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for bringing the unsatisfactory service to our experience. I would be glad to speak with you to reach a resolution.

Apr. 27th, 2021

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Verified Customer

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Michael Johnson Moncks Corner, SC

Total scam. 4 months and our range has yet to be repaired or replaced!

3 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about the 4 month delay that was experienced to have the range repaired. I would be glad to speak with you.

Apr. 28th, 2021

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Verified Customer

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JeanClaude Lake Elsinore, CA

Lots confusion about coverage & slow rate to repair

3 years ago

Reply from American Home Shield

Hi Jean,
Thank you for alerting us about the coverage confusion and the repairs. I would be glad to speak with you.

Apr. 30th, 2021

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Verified Customer

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Marcos Downers Grove, IL

Poor Customer Service with not understanding when my new contract began.

3 years ago

Reply from American Home Shield

Hi Marcos,
Thank you for bringing your recent service experience to our attention.

Apr. 26th, 2021

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Verified Customer

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H Blanks McKinney, TX

Customer service is abysmal. Service people were poorly trained

3 years ago

Reply from American Home Shield

Hi H Blanks,
I would be glad to speak with you about your customer service experience.

Apr. 28th, 2021

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Verified Customer

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Robert Cash Eatonton, GA

Had to do without refrigerator for over 3 months

3 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Apr. 30th, 2021

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Verified Customer

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Friday Aigbedion Arlington, TX

Not trustworthy and don't stand by what they say. They exploit customers.

3 years ago

Reply from American Home Shield

Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to reach a resolution for the issues.

Apr. 30th, 2021

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Verified Customer

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Lana Houston, TX

They were professional and very courteous

3 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you.

Apr. 8th, 2021

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Verified Customer

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Ron Butler Fayetteville, NC

Poor communication & vender responses were inaccurate or non-existent

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 12th, 2021

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Verified Customer

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J Missouri City, TX

Rare for them to cover services at my older home

3 years ago

Reply from American Home Shield

Hi J,
I would be glad to speak with you about the issues in the other home.

Apr. 13th, 2021

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Verified Customer

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Alexander Livanos Manhattan Beach, CA

The service techs are late, rude, and don't know how to fix things.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Verified Customer

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Mike Oliver Eagle, ID

They are not honoring their agreement to repair or replace my fridge.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Charles Freadhoff Playa Del Rey, CA

I had one claim in six (maybe it was seven) years and they denied it.

3 years ago

Reply from American Home Shield

Hi Charles,
I would be glad to speak with you to get the issues resolved.

Mar. 25th, 2021

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Verified Customer

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Michelle Nilson

Only $1500 was covered for our new $17k air conditioning unit, only $400 covered on our new water heater, and it took 6 visits before they approved to replace my washing machine

3 years ago Edited January 10, 2024

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 27th, 2021

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garey smith Levelland, TX

i still do no have the money you owe me on the stove bougt on 2-19-2021

3 years ago

Reply from American Home Shield

Hi Garey,
I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to get the stove reimbursement completed.

Mar. 30th, 2021

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Verified Customer

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TONY Centreville, VA

ZERO COMMUNICATION TO START, THEN THE EXTRA FEES ARE OUTRAGOUS

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Paul Wieters Charleston, SC

Very unresponsive; never received multiple requests for a follow up call

3 years ago

Reply from American Home Shield

Hi Paul,
I would be glad to speak with you about the leak issues that need to be resolved.

Mar. 27th, 2021

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Verified Customer

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Jeff Portland, OR

Awful, awful,awful. Be prepared for exclusions to not pay your claim

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Barbara Feldman Naderi Goose Creek, SC

Took a really long time to get another service provider

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Eugene Wiggins Pass Christian, MS

I was told i would receive a refund of $75.00 and never received it.

3 years ago

Reply from American Home Shield

Hi Eugene,
I would be glad to speak with you to reimburse the $75 service fee.

Apr. 1st, 2021

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Jodi B Linn Creek, MO

They did not listen to my needs on our repair. Took 3 months to get parts

3 years ago

Reply from American Home Shield

Hi Jodi,
I hate to hear about the three month delay that was experienced with American Home Shield. I owuld be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

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ernest ochoa Montgomery, TX

they did terrible job on AC unit. Very sad been with them long time.

3 years ago

Reply from American Home Shield

Hi Ernest,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to get the AC repairs resolved.

Apr. 1st, 2021

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Taisha Gunn Jonesboro, GA

They sent an incompetent contractor and refused to refund my trade fee

3 years ago

Reply from American Home Shield

Hi Taisha,
I hate to hear about the contractor that was sent to repair the issue. I would be glad to speak with you about the issues and the service fee.

Apr. 1st, 2021

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Anita Womack Upper Marlboro, MD

Poor service. Ongoing issue that should have it been resolved.

3 years ago

Reply from American Home Shield

Hi Anita,
I owuld be glad to speak with you to get the issue resolved.

Mar. 19th, 2021

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Jackie Reese Henderson, NV

service rep was professional and knowledge

3 years ago

Reply from American Home Shield

Hi Jackie,
I would be glad to speak with you regarding your review.

Mar. 10th, 2021

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Karin Hopman Rockford, MI

Did not expect the additional costs for a repair.

3 years ago

Reply from American Home Shield

Hi Karin,
I would be glad to speak with you about the non covered cost for the repair.

Mar. 24th, 2021

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