American Home Shield: Read 34,306 User Reviews From Real Homeowners

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Michael Johnson Moncks Corner, SC

Total scam. 4 months and our range has yet to be repaired or replaced!

3 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about the 4 month delay that was experienced to have the range repaired. I would be glad to speak with you.

Apr. 28th, 2021

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Verified Customer

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JeanClaude Lake Elsinore, CA

Lots confusion about coverage & slow rate to repair

3 years ago

Reply from American Home Shield

Hi Jean,
Thank you for alerting us about the coverage confusion and the repairs. I would be glad to speak with you.

Apr. 30th, 2021

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Verified Customer

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Marcos Downers Grove, IL

Poor Customer Service with not understanding when my new contract began.

3 years ago

Reply from American Home Shield

Hi Marcos,
Thank you for bringing your recent service experience to our attention.

Apr. 26th, 2021

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Verified Customer

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H Blanks McKinney, TX

Customer service is abysmal. Service people were poorly trained

3 years ago

Reply from American Home Shield

Hi H Blanks,
I would be glad to speak with you about your customer service experience.

Apr. 28th, 2021

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Verified Customer

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Robert Cash Eatonton, GA

Had to do without refrigerator for over 3 months

3 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Apr. 30th, 2021

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Verified Customer

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Friday Aigbedion Arlington, TX

Not trustworthy and don't stand by what they say. They exploit customers.

3 years ago

Reply from American Home Shield

Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to reach a resolution for the issues.

Apr. 30th, 2021

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Verified Customer

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Lana Houston, TX

They were professional and very courteous

3 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you.

Apr. 8th, 2021

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Verified Customer

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Ron Butler Fayetteville, NC

Poor communication & vender responses were inaccurate or non-existent

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 12th, 2021

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Verified Customer

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J Missouri City, TX

Rare for them to cover services at my older home

3 years ago

Reply from American Home Shield

Hi J,
I would be glad to speak with you about the issues in the other home.

Apr. 13th, 2021

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Verified Customer

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Alexander Livanos Manhattan Beach, CA

The service techs are late, rude, and don't know how to fix things.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Verified Customer

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Mike Oliver Eagle, ID

They are not honoring their agreement to repair or replace my fridge.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Charles Freadhoff Playa Del Rey, CA

I had one claim in six (maybe it was seven) years and they denied it.

3 years ago

Reply from American Home Shield

Hi Charles,
I would be glad to speak with you to get the issues resolved.

Mar. 25th, 2021

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Verified Customer

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Michelle Nilson

Only $1500 was covered for our new $17k air conditioning unit, only $400 covered on our new water heater, and it took 6 visits before they approved to replace my washing machine

3 years ago Edited January 10, 2024

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 27th, 2021

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Verified Customer

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garey smith Levelland, TX

i still do no have the money you owe me on the stove bougt on 2-19-2021

3 years ago

Reply from American Home Shield

Hi Garey,
I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to get the stove reimbursement completed.

Mar. 30th, 2021

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Verified Customer

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TONY Centreville, VA

ZERO COMMUNICATION TO START, THEN THE EXTRA FEES ARE OUTRAGOUS

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Paul Wieters Charleston, SC

Very unresponsive; never received multiple requests for a follow up call

3 years ago

Reply from American Home Shield

Hi Paul,
I would be glad to speak with you about the leak issues that need to be resolved.

Mar. 27th, 2021

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Verified Customer

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Jeff Portland, OR

Awful, awful,awful. Be prepared for exclusions to not pay your claim

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Verified Customer

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Barbara Feldman Naderi Goose Creek, SC

Took a really long time to get another service provider

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Verified Customer

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Eugene Wiggins Pass Christian, MS

I was told i would receive a refund of $75.00 and never received it.

3 years ago

Reply from American Home Shield

Hi Eugene,
I would be glad to speak with you to reimburse the $75 service fee.

Apr. 1st, 2021

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Verified Customer

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Jodi B Linn Creek, MO

They did not listen to my needs on our repair. Took 3 months to get parts

3 years ago

Reply from American Home Shield

Hi Jodi,
I hate to hear about the three month delay that was experienced with American Home Shield. I owuld be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

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Verified Customer

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ernest ochoa Montgomery, TX

they did terrible job on AC unit. Very sad been with them long time.

3 years ago

Reply from American Home Shield

Hi Ernest,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to get the AC repairs resolved.

Apr. 1st, 2021

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Verified Customer

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Taisha Gunn Jonesboro, GA

They sent an incompetent contractor and refused to refund my trade fee

3 years ago

Reply from American Home Shield

Hi Taisha,
I hate to hear about the contractor that was sent to repair the issue. I would be glad to speak with you about the issues and the service fee.

Apr. 1st, 2021

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Verified Customer

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Anita Womack Upper Marlboro, MD

Poor service. Ongoing issue that should have it been resolved.

3 years ago

Reply from American Home Shield

Hi Anita,
I owuld be glad to speak with you to get the issue resolved.

Mar. 19th, 2021

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Verified Customer

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Jackie Reese Henderson, NV

service rep was professional and knowledge

3 years ago

Reply from American Home Shield

Hi Jackie,
I would be glad to speak with you regarding your review.

Mar. 10th, 2021

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Verified Customer

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Karin Hopman Rockford, MI

Did not expect the additional costs for a repair.

3 years ago

Reply from American Home Shield

Hi Karin,
I would be glad to speak with you about the non covered cost for the repair.

Mar. 24th, 2021

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Verified Customer

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Carl Bixby, OK

Offer rekey service but only after waiting a month

3 years ago

Reply from American Home Shield

Hi Carl,
I hate to hear about the month delay that has been experienced with AHS. I owuld be glad to discuss the issues experienced.

Mar. 19th, 2021

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Verified Customer

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Angel Flores Houston, TX

Because they have many limitations in their coverage

3 years ago

Reply from American Home Shield

Hi Angel,
I would be glad to speak with you regarding the limitations and exclusions.

Mar. 25th, 2021

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Verified Customer

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Holliday Fort Worth, TX

They don't provide quality service /repair

3 years ago

Reply from American Home Shield

Hi Holliday,
I hate to hear about the delay that has been experienced with AHS. I would be glad to discuss the issues experienced.

Mar. 19th, 2021

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Verified Customer

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Terry Fahami San Juan Capistrano, CA

They don‚Äôt have good companird to work with.

3 years ago

Reply from American Home Shield

Hi Terry,
I hate to hear about your most recent experience. I would be glad to speak with you to get the issues resolved.

Mar. 8th, 2021

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Verified Customer

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Robert Glendale, AZ

AC went out in July. I live in Arizona. It took them 3 weeks to get the part.

3 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about the delay in service that you experienced to have the AC system part repaired. I owuld be glad to speak with you about your experience.

Feb. 27th, 2021

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Verified Customer

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Jessica C Charlotte, NC

It‚Äôs been 2 years and my ice maker is still broken.

3 years ago

Reply from American Home Shield

Hi Jessica,
I hate to hear about the ongoing two year delay in service to have the ice maker repaired. I would be glad to get the issues resolved.

Feb. 27th, 2021

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Verified Customer

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Bruce Chino, CA

Vendors do not return calls or take forever to show up

3 years ago

Reply from American Home Shield

Hi Bruce,
I hate to hear about your AHS experience and the delay to be serviced.

Feb. 9th, 2021

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Verified Customer

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Melvin E Abbott Saint Louis, MO

Repair service is terrible the wait is to long for repairs

3 years ago

Reply from American Home Shield

Hi Melvin,
I hate to hear about your most recent AHS experience and the repairs that need to be completed.

Feb. 9th, 2021

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Verified Customer

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James Kerrville, TX

Been trying to get a microwave repaired for over two months

3 years ago

Reply from American Home Shield

Hi James,
We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

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Verified Customer

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Steve Vallone Houston, TX

They sent a repair team who did not accomplish their mission.

3 years ago

Reply from American Home Shield

Hi Steve,
Thank you for bringing the incomplete job to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 10th, 2021

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Verified Customer

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Jennifer Helotes, TX

you will only get the bare minimum 'band aid' repairs

3 years ago

Reply from American Home Shield

Hi Jennifer,
We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

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Verified Customer

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Eric Hickman Hudson, MI

They left me with a mess and haven't fixed my problem

3 years ago

Reply from American Home Shield

Hi Eric,
Thank you for bringing the unresolved problems to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 9th, 2021

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Verified Customer

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James Shingle Springs, CA

communication both on line and telephone is very questionable

3 years ago

Reply from American Home Shield

Hi James,
Thank you for your feedback about your most recent AHS service experience.

Jan. 28th, 2021

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Verified Customer

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Lorene Barram Winter Haven, FL

The companies they use don't provide prompt service.

3 years ago

Reply from American Home Shield

Hi Lorene,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 20th, 2021

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Verified Customer

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Ron barker Plano, TX

If I call I am on hold for over an hour . Every time I need you

3 years ago

Reply from American Home Shield

HI Ron,
I hate to hear about the hour long hold times that have been experienced. I will be contacting you to discuss your experience.

Jan. 20th, 2021

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Verified Customer

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Nicole steffani Denver, CO

Crap service they send a tech to your home and they refused to fix the issue

3 years ago

Reply from American Home Shield

Hi Nicole,
Thank you for sharing your feedback about your most recent AHS experience and the repairs that were not completed. I will be contacting you soon.

Jan. 20th, 2021

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Verified Customer

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Jacqueline Edwards Howard Dolton, IL

The service is awful repair men are not reliable or trustworthy service

3 years ago

Reply from American Home Shield

Hi Jacqueline,
Thank you for sharing your feedback about your most recent service experience to have the issues resolved.

Jan. 28th, 2021

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Verified Customer

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JUDY WILSON Humble, TX

Slow response, poor customer service, bad service companies

3 years ago

Reply from American Home Shield

Hi Judy,
Thank you for sharing your feedback about your most recent service experience to have the issues resolved.

Jan. 28th, 2021

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Verified Customer

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Mauricio Cortes Lake Mary, FL

Poor communication poor service poor everything - what else do you want to know

3 years ago

Reply from American Home Shield

Hi Mauricio,

I hate to hear about your most recent AHS experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jan. 21st, 2021

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Verified Customer

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George Sholler Charlotte, NC

I have a service request from October 15th that has not been resolved.

3 years ago

Reply from American Home Shield

Hi George,
Your feedback regarding your most recent American Home Shield experience is more than appreciated. I owuld be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

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Verified Customer

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Donna Gaston Sewell, NJ

They don't cover certain things that are valuable. Bad response time.

3 years ago

Reply from American Home Shield

Hi Donna,
I hate to hear about your AHS experience and the lack of coverage. I would be glad to speak with you and get the issues resolved.

Jan. 28th, 2021

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Verified Customer

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Anonymous Bel Air, MD

My issues were not resolved and there has been no follow up.

3 years ago

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Verified Customer

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Jeremy Lyons Delaware, OH

I have called 3 times to have a credit issued and it is still not done.

3 years ago

Reply from American Home Shield

Hi Jeremy,
Thank you for sharing your feedback regarding the most recent issues that have arose with AHS. I would be glad to speak with you to reach a resolution.

Jan. 15th, 2021

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Carol Lozano

Hard to contact and they don't cover many things.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Nashalie Rivera

Not good customer service and my last request was not handled as an emergency.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

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