American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Saul Torrance, CA

Some vendors are bit ethical and costumer service don‚Äôt care about us

3 years ago

Reply from American Home Shield

Hi Saul. I am sorry to hear that you have not been satisfied with the service you have received. I would be happy to speak with you to assist with a resolution to any unresolved service issue.

Jul. 30th, 2021

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Phyllis Adair Lazenby Charlotte, NC

I was not given all info about my issue.

3 years ago

Reply from American Home Shield

Hi Phyllis,
I will be contacting you to discuss the issues that have occurred to have the heat pump repaired.

Aug. 17th, 2021

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Sammi Aldie, VA

Very bad and the worst ever, I have never seen such bad service.

3 years ago

Reply from American Home Shield

Hi Samni. We do hate to hear that you are disappointed with the service you have received. We are here to address your concerns. I would be happy to speak with you to assist with a resoluton.

Jul. 21st, 2021

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Melinda Vaughn Evansville, IN

No call back from recent service on washer. Nothing was done to resolve issue.

3 years ago

Reply from American Home Shield

Hi Melinda. I am sorry to hear the issue with your washer was not resolved. I would be happy to speak with you and assit with resolution to this issue.

Jul. 22nd, 2021

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Aleksey Chubat

Very hard to get them to respond quickly also very small pool of providers

3 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Aleksey. I am sorry to hear that you were not pleased with your service experience. I would be happy to speak with you to assist with a resolution.

Jul. 23rd, 2021

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K K River Falls, WI

Comkunications took 6 times 6 months to fix dishwasher

3 years ago

Reply from American Home Shield

Hi KK,
I am sorry to hear about the six-month-long delay to repair the dishwasher. I would be glad to speak with you to discuss your experience.

Jul. 20th, 2021

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Kellie Laurel, MD

It's taken over a month for them to replace my hvac compressor!

3 years ago

Reply from American Home Shield

Hi Kellie,
I hate to hear about the parts delay to have the HAVC compressor repaired. I would be glad to speak with you to reach a resolution and get the issues resolved.

Jul. 19th, 2021

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Patty Mahan Davisson Fredonia, KS

Still waiting on guy to come back and fix frig

3 years ago

Reply from American Home Shield

Hi Patty. We do hate to hear the issue with your refrigerator has not been resolved. I would be happy to speak with you further to address this issue.

Jul. 20th, 2021

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Ross Klein Rancho Mirage, CA

Frustrating process poor communication and lacking follow up

3 years ago

Reply from American Home Shield

Hi Ross. Thank you for your feedback. I am sorry to hear that you are frustrated with the service. I would be happy to speak with you to address your concerns.

Jul. 19th, 2021

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Gerald Browning Baltimore, MD

They used to be the best. With my last claim it seems like no one cares.

3 years ago

Reply from American Home Shield

Hi Gerald. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with you regarding your recent service work order and assist with a resolution.

Jul. 19th, 2021

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Karla kidd Oroville, CA

Send out legite people stop making us call 27 times to get service

3 years ago

Reply from American Home Shield

Hi Karla. I hate to hear that you are not happy with the service you received. I'm sure it is upsetting if you have had to call several times. I would be happy to speak with you to assist with resolving this issue.

Jul. 19th, 2021

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Verified Customer

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Bill Mcbride Chandler, AZ

They don't allow human connection and obstruct paying claims.

3 years ago

Reply from American Home Shield

Hi Bill. We thank you for your feedback regarding your repair experience. We are very sorry to hear that you have not been satisfied with the communication and coverage your warranty offers. I would be happy to speak with you to assist in resolving your concerns.

Jul. 12th, 2021

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Majken L Nilsson Suwanee, GA

It is very frustrating every time I need to call in.

3 years ago

Reply from American Home Shield

Hi Majken. I am very sorry to hear it has been frustrating when you call AHS. We are here to address your concerns. I would be happy to speak with you to assist with a resolution.

Jul. 9th, 2021

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Cheryl Hicks Sparks, NV

It has been since the first part of May and we still don't have my heater

3 years ago

Reply from American Home Shield

Hi Cheryl. Thank you for letting us know that the issue with your heater still ahs not been resolved. I can see why this would be frustrating and I would be most happy to speak with you and address this matter.

Jul. 20th, 2021

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cynthia s welzbacher Missouri City, TX

cost is higher than most. But service people are excellent.

3 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for taking time to rate your experience wit AHS. We want you to find the value in the coverage we offer. We look forward to working with you again to take care of your repair needs. Thank you for choosing AHS.

Jul. 20th, 2021

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Verified Customer

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George Doll Lancaster, CA

American Home Shield is unreliable on their service coverage

3 years ago

Reply from American Home Shield

Hi George,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to assist with a resolution to the ongoing issues.

Jul. 17th, 2021

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Cynthia Burke-Timmermans Hemet, CA

VERY DECEPTIVE CHARGES AND SLOW FOLLOW UP SERVICE

3 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for letting us know about your service experience. I am sorry to hear that there was an issue with some charges and slow follow up. I would be happy to speak with you further regarding this matter.

Jul. 6th, 2021

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Naima Stark-Akins Richmond, VA

Customer service not helpful. Long waits for parts calls and checks

3 years ago

Reply from American Home Shield

Hi Naima. We appreciate your time in writing a review about your service experience. I do hate to hear that you have not been satisfied with the service your are receiving. I would be happy to speak with you to address your concerns.

Jul. 16th, 2021

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Verified Customer

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Ken Howell Austin, TX

First service call and it's going on 4 weeks for an icemaker repair.

3 years ago

Reply from American Home Shield

HI Ken,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to assist with a resolution to the ongoing issues.

Jul. 17th, 2021

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Verified Customer

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Patricia Rogersville, MO

My stuff still isnt fixed and its been wks now

3 years ago

Reply from American Home Shield

Hi Patricia. I am sorry to hear that the repais have not been completed after weeks. I would be happy to speak with you and see how I may assist in resolving this issue.

Jul. 7th, 2021

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Dustin Lossing San Diego, CA

Not timely enough. I don't think I could count on them if I really needed them.

3 years ago

Reply from American Home Shield

Hi Dustin. I am sorry to hear if the service you received has not been timely. I would be happy to speak with you and see if there is an issue I may assist with resolving.

Jul. 7th, 2021

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Cor Bregman Scottsdale, AZ

Big problem with getting things fixed timely

3 years ago

Reply from American Home Shield

Hi Cor,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Shontel Milwaukee, WI

My cost was a lot more than what I expected

3 years ago

Reply from American Home Shield

Hi Shontel,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Kristy Ellis Clovis, CA

They do not cover what they say nor do they respond in emergencies

3 years ago

Reply from American Home Shield

Hi Kristy,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Lisa Hardy Cedartown, GA

0

3 years ago

Reply from American Home Shield

Hi Lisa,
We would be glad to speak with you to discuss your experience.

Jul. 8th, 2021

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Lisa Hunt Moorpark, CA

Because they're expensive and I've had unresolved problems

3 years ago

Reply from American Home Shield

Hi Lisa,
We would be glad to speak with you to discuss your experience to have the repairs completed.

Jul. 8th, 2021

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M Navarrette Moreno Valley, CA

Zero coverage from them even though Freon is covered. They denied claim

3 years ago

Reply from American Home Shield

Hi,
I hate to hear about the noncovered cost to have the HVAC repairs completed. I would be glad to discuss your experience.

Jul. 10th, 2021

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Verified Customer

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Debra Kennard Denham Springs, LA

NOT HAPPY WITH THE PEOPLE I HAVE TO DEAL WITH SOMTIMES

3 years ago

Reply from American Home Shield

Hi Debra,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Espindola Boron, CA

Every time I have use them I always have a huge out of pocket cost!

3 years ago

Reply from American Home Shield

Hi Espindola,
Thank you for bringing your most recent American Home Shield experience to our attention. I would be glad to speak with you to address the service issues and noncovered costs.

Jul. 9th, 2021

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Verified Customer

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Andrew Maclellan Smyrna, GA

it has been over 3 weeks and our rerfirgertator is still not working

3 years ago

Reply from American Home Shield

Hi Andrew,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

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Verified Customer

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Arnie Yambao Manteca, CA

No explanation for monthly increase from $49.99 to $70.99

3 years ago

Reply from American Home Shield

Hi Arnie,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Chad Edwards Brandon, MS

Too many delays with no resolution in sight.

3 years ago

Reply from American Home Shield

Hi Chad,
I would be glad to assist you regarding your AHS experience and delay in resolution.

Jul. 12th, 2021

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Verified Customer

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Cornelius Siegfried Bregman Scottsdale, AZ

STILL HAVE NOT FIXED AN A/C REPAIR AFTER 30' DAYS OF WAITING

3 years ago

Reply from American Home Shield

Hi Cornelius,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Linda Florissant, MO

For a lot of different reasons and don't cover what really matters

3 years ago

Reply from American Home Shield

Hi Linda,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Robert Calhoun Florence, AL

poor customer service, service tech was sent from over 2 hours away

3 years ago

Reply from American Home Shield

Hi Robert. We appreciate you taking time to rate your service experience. I am very sorry to hear that you received poor customer service and that there was an issue with where the technician was traveling from. I would be happy to speak with you further regarding this matter.

Jun. 23rd, 2021

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Crystal Hunter Owens Cross Roads, AL

I can no get anyone to hear my concern and correct mistakes.

3 years ago

Reply from American Home Shield

Hi Crystal,
I hate to hear about your less than satisfactory service experience with AHS. I would be glad to speak with you to get the issues resolved.

Jun. 22nd, 2021

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TAMMA MURPHY Queen Creek, AZ

When you finally need them - not covered after 77 bucks a month for 3 years!

3 years ago

Reply from American Home Shield

Hi Tamma. I am sorry to hear that your repair need was not covered. We appreciate you taking time to let us know about your AHS experience. I would be happy to speak with you further regarding this matter.

Jun. 22nd, 2021

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Tonshina hall Decatur, GA

Service and Time it took to make several repairs

3 years ago

Reply from American Home Shield

Hi Tonshina. Thank you for taking time to rate your AHS repair experience. We know how valuable your time is and how important it is to have repairs completed as quickly as possible. I hate to hear you were not satisfied with the service and time for your repair needs. I would be happy to speak with you if there is still and issue that needs to be resolved.

Jun. 22nd, 2021

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Mark Gant Kansas City, MO

Great access to vendor but horrible customer service

3 years ago

Reply from American Home Shield

Hi Mark,
I hate to hear about your less than satisfactory service experience. I would be glad to speak with you to get the issues resolved.

Jun. 22nd, 2021

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Elfert Jackson Atlanta, GA

They don't follow through with the contract

3 years ago

Reply from American Home Shield

Hi Elfert,
Thank you for bringing the unresolved issues to my attention. I owuld be glad to speak with you to discuss.

Jun. 23rd, 2021

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G Schachtschabel Clearwater Beach, FL

Poor coverage, people not very helpful and substantial increase in premium

3 years ago

Reply from American Home Shield

Hello and thank you for providing feedback regarding your AHS experience. We are very disappointed to hear you are not happy with the coverage and price of your home warranty. We want you to see the value in the coverage we offer. I would be happy to speak with you further regarding this matter.

Jun. 24th, 2021

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Mark Lombardozzi Murrysville, PA

I've had 3 repairs on my dryer and it's still not fixed.

3 years ago

Reply from American Home Shield

Good morning Mark,
We hate to hear about your most recent AHS experience to have the dryer repaired. I would be glad to speak with you to address the issues.

Jun. 23rd, 2021

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Chontaine Hope Hampton, VA

I have been waiting for some results with my washer machine since last month

3 years ago

Reply from American Home Shield

Hi Chontaine,
I hate to hear about the delay in service that has been experienced to have the washer machine repaired. I will be contacting you to get the issues resolved.

Jun. 22nd, 2021

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Linda D Rasberry Oklahoma City, OK

A supervisor was supposed to call me and did not.

3 years ago

Reply from American Home Shield

Hi Linda. Thank you for letting us know that you did not get a call back from a supervisor. I would be happy to speak with you to see if there is an issue I may be able to resolve for you.

Jun. 24th, 2021

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brent duelm La Grange, IL

impossible to deal with. can't talk to anyone that can make a decision

3 years ago

Reply from American Home Shield

Brent, thank you for your feed back. We are here to address your concerns. I hate to hear that your repair needs have not been met. I would be happy to speak with you further regarding this matter.

Jun. 16th, 2021

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frank aresta Matawan, NJ

Poor vendor choice same problem and 3 weeks to get returned service call

3 years ago

Reply from American Home Shield

Hi Frank,
Thank you for bringing the delay in service to our attention. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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James Pflugerville, TX

I've been waiting for a Hot water install for 5 weeks thru AHS

3 years ago

Reply from American Home Shield

Hi James,
I hate to hear about the ongoing delay in service to have the hot water heater installed through AHS.

Jun. 10th, 2021

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Bob North Myrtle Beach, SC

Call center reps barely understand English. Unable to solve problems.

3 years ago

Reply from American Home Shield

Hi Bob,
Thank you for bringing your most recent customer service experience to our attention. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Marianela Dickerson San Antonio, TX

Paid for services and problems have not been resolved.

3 years ago

Reply from American Home Shield

Hi Marianela, thank you for letting us know you have some repair problems that have not been resolved. I am sure that is very upsetting and I would be happy to speak with you to resolve the issues. We want to make sure you can depend on the service we provide.

Jun. 8th, 2021

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Nicholas Migliore Commack, NY

Can't reach a supervisor on the phone. No one has authority to make a decision.

3 years ago

Reply from American Home Shield

Hi Nicholas,
Thank you for bringing this to our attention. I would be glad to speak with you about the customer service issues that you experienced.

Jun. 7th, 2021

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