American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Nadine Light Spring Hill, FL

Stay away from AHS this the worst company I have ever seen. They are stilling money from customers. Do not expect from them to repair something in your house.

4 years ago

Reply from American Home Shield

Hi Nadine. We are very sorry to hear that you are disappointed with your AHS experience. We know how important it is to have your repair needs resolved. I would be happy to speak with you to assist further regarding this matter.

Jun. 1st, 2021

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Rom Mendawi Reseda, CA

It is just not what the promise you to do! Their customer service is in a different country that they have no idea what they talk about!

4 years ago

Reply from American Home Shield

Hi Rom,
Thank you for bringing the customer service issues to our attention. We would be glad to speak with you.

Apr. 14th, 2021

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Colten Soelzer Ulysses, KS

DO NOT USE!! I wasted hours on the phone with this company it was one of the worst experiences I have ever had. They do not listen, they do not try. I am canceling ASAP.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 24th, 2021

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gangidi reddy Buford, GA

At least 2nd attempt you guys send right Technician. He had done a great job.

4 years ago

Reply from American Home Shield

Hi Gangidi,
I am pleased to hear about the second technician that was able to correct the repair. I hope you continue to enjoy!

Mar. 24th, 2021

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Sunny Harris Orange Park, FL

I’ve had this problem several times but they finally fired the person that they keep sending over in a new person came in the service was amazing

4 years ago

Reply from American Home Shield

Hi Sunny,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you regarding the technician.

Mar. 24th, 2021

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Luciris Fisher ,

Quick service and reasonable prices. Always willing to help if I have an issue.

4 years ago

Reply from American Home Shield

Hi Luciris,
We are pleased to hear about your American Home Shield service experience and the affordable plans that we offer.

Mar. 10th, 2021

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Bill Brinkman San Ramon, CA

Very easy to work with and focused on customer satisfaction.

4 years ago

Reply from American Home Shield

Hi Bill,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 15th, 2021

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Russ Fleming Wadesboro, NC

Excellent service. Quick response. Technician was fantastic

4 years ago

Reply from American Home Shield

Hi Russ,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Yvonne Fernandez Rancho Cucamonga, CA

Great customer service. Always very friendly, courteous and professional.

4 years ago

Reply from American Home Shield

Hi Yvonne, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Mujahid Ali Reston, VA

Very customer-oriented warranty company. Always on top of the repair service.

5 years ago

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Bob Curran Frisco, TX

The tech arrived and texted prior to arrival. Was quick, efficient, and polite!

5 years ago

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Amy Ertwine Pylesville, MD

They keep us informed of specials and maintenance we should perform

5 years ago

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richandsteph Oklahoma City, OK

Have a pending appliance replacement that seems to have gone into oblivion - no call, no notice, no progress after appliance deemed unrepairable by service tech

5 years ago

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Cheryl Lima, OH

They have been very helpful and responsive to my home repair needs.

5 years ago

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Victor Las Vegas, NV

The service was conducted the next day and the issue was resolving.

5 years ago

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Paul Bergetz Algonquin, IL

No problems been using AHS for 30 years . They always send a well trained tech.

5 years ago

Reply from American Home Shield

Hello Paul, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 17th, 2020

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UserCPC UserCPC Tucson, AZ

Fast response to assign a contractor to the case to fix our home A/C!

5 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 11th, 2020

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Tc ,

They were able to fix my dryer in a fast and professional way.

5 years ago

Reply from American Home Shield

Hi Tc, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Tata Lake Forest, CA

I cancelled my request about 1 month ago because AHS twice didn't provide the connection between me and contractor. Since I haven't received 75$ back.

5 years ago

Reply from American Home Shield

Hi Tata, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 22nd, 2020

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Julia Lamas Yucaipa, CA

Over 10 years and 4 policies with AHS , bad phone service be prepared for 1-3 hr hold time

5 years ago

Reply from American Home Shield

Hi Julia,
Thank you for 10 years of patronage and for sharing feedback about your experience!

Jul. 28th, 2020

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Mary Jo Thrailkill

We have been with ahs for over 20 years and have always been treated ver good

5 years ago

Reply from American Home Shield

Hi Mary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Jon W

Required very little effort and my problem was solved in less than 48 hours

5 years ago

Reply from American Home Shield

Hi Jon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Stephen Seiler

reliable sub-contractors / but difficult to actually speak with a live AHS agent

5 years ago

Reply from American Home Shield

Hi Stephen,
Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020

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Brian P

Easy to work with quick response...professionals sent over when needed.

5 years ago

Reply from American Home Shield

Hi Brian,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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SHARON POZZI

prompt and very professional. Technican even reset by stove clock!

5 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Joe Tauer

Honest, helpful, good service people assigned to a job, timely, job done right.

5 years ago

Reply from American Home Shield

Hi Joe,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Kay P.

They were very quick with their repair and explained everything to me.

5 years ago

Reply from American Home Shield

Hi Kay,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Jeffrey Wetjen

fast service on needed getting excellent repare people to fix the problem.

5 years ago

Reply from American Home Shield

Hi Jeffrey,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jul. 8th, 2020

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Jeff and Matt Sugar

very responsive, fixed the problem Will recommend this company

5 years ago

Reply from American Home Shield

Hi Jeff and Matt,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 8th, 2020

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Sean Sakimae

the service was quick and they chose a quality repair company

5 years ago

Reply from American Home Shield

Hi Sean,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Susan Umpleby

Get prompt response and service when I call them or make a claim online.

5 years ago

Reply from American Home Shield

Hi Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Amy S.

Quick to take care of any issue. They follow any job all the way through.

5 years ago

Reply from American Home Shield

Hi Amy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Hector

They thried to help me out asp. But someconpanies they not good

5 years ago

Reply from American Home Shield

Hi Hector,
Thank you for your feedback about your AHS experience!

Jul. 8th, 2020

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Nik

Sometimes it is difficult to get an actual person on the phone when there is an issue.

5 years ago

Reply from American Home Shield

Hi Nik,
We are working to improve the hold times.

Jul. 15th, 2020

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JEANNE MCCOMMONS

I THOUGHT FROM YOUR COMMERCAILS THAT IF IF HAS TO BE REPLACED IT FREE. I HAD TO PAID ALOT.....

5 years ago

Reply from American Home Shield

Hi Jeanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2020

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JJ Jones

Accurate and majority of requests are approved in a timely manner

5 years ago

Reply from American Home Shield

Hi JJ,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Tony

Very reliable and courteous of my situation. They went above and beyond

5 years ago

Reply from American Home Shield

Hi Tony,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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CATHY SEYMOUR

THEY ARE GREAT TO WORK WITH. SENDS SOMEONE OUT WITHIN A DAY OR TWO

5 years ago

Reply from American Home Shield

Hi Cathy,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 8th, 2020

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Kevin Smith

Customer Service, very good value for the monetary investment.

5 years ago

Reply from American Home Shield

Hi Kevin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Eileen Meninger

Quick response time and work was completed neatly and perfectly!

5 years ago

Reply from American Home Shield

Hi Eileen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Saut Crystal

Good service and good value good on time good congratulations

5 years ago

Reply from American Home Shield

Hi Saut,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Mona

Customer service was good. Wasnâ€™t happy that it took a month but we made it.

5 years ago

Reply from American Home Shield

Hi Mona,
Thank you for your feedback!

Jul. 8th, 2020

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Jon Robinson

Fast, great service every time! Never had a delay in response or service.

5 years ago

Reply from American Home Shield

Hi Jon,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Victoria

They have always sent someone out promptly when I initiate a claim.

5 years ago

Reply from American Home Shield

Hi Victoria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Ray & Carol Stapert

We have been mostly pleased. Not always pleased with the companies they have sent to do the job.

5 years ago

Reply from American Home Shield

Hi Ray & Carol,
We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

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Amanda

Had a terrible experience with my first claim. Customer service was awful, waited on extended hold times to talk to someone and couldn't get a straight answer from anybody.

5 years ago

Reply from American Home Shield

Hi Amanda,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

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Mike and Carol Nieters

Technician came out in a timely fashion and took care of problem.

5 years ago

Reply from American Home Shield

Hi Mike and Carol,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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john newman

time between first visit and 2nd and 3rd visit of took about two weeks when AC was down

5 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 8th, 2020

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Cori Walters

They have hired the absolute worst plumbing business and they keep passing the buck as to why the plumber has been out to fix the problem twice now without fixing anything.

5 years ago

Reply from American Home Shield

Hi Cori,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2020

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Gussie Edwards

Have been trying to speak with customer service about an issue that we encountered this weekend with a technician at our house.

5 years ago

Reply from American Home Shield

Hi Gussie,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2020

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