American Home Shield: Read 34,899 User Reviews From Real Homeowners

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STACIE Tallahassee, FL

Great customer service. Very helpful and accommodating to service requests.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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SYDNEY Aberdeen, MD

Company has handled all of my service requests quickly and to my satisfaction.

2 years ago

Reply from American Home Shield

Hi Sydney, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

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TERRY Punta Gorda, FL

I like an outlet to hire a repairman, but I do not like being ghosted.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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JAMES Tulsa, OK

Everything went smoothly and my repair was done professionaly!

2 years ago

Reply from American Home Shield

Hi James, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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THOMAS Fredericksburg, VA

Appreciate AHS' ability to expedite the customer's request for service.

2 years ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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JONATHAN Denver, CO

Responsive and timely - no hassel sent repairman and accepted the results.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 21st, 2023

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Cathleen F. Las Vegas, NV

Easy to schedule. Customer service has greatly improved since last year.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 17th, 2023

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Ursula Jackson Richmond Hill, GA

I have requested couples times for a hard copy of my contract and I have receive it, still waiting on it!

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

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WAYNE Hazlehurst, GA

the very short turn around time in getting my problem resolved

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

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R Barter Mobile, AL

Excellent service from y’all been with American Home Shield for four years

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 17th, 2023

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Brigitte Richards North Las Vegas, NV

I got immediate answer to my request when I completed an online claim

3 years ago

Reply from American Home Shield

Hi Brigitte,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 15th, 2023

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Linda Carter Baltimore, MD

Was understanding with my issues and had a great company to fix my issue.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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Manuel Duran Karina Hernandez Round Rock, TX

The service was fast and the company assigned did a good job.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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CRAIG Reno, NV

Service was great. Was able to fix immediately and right first time

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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CHARLES Houston, TX

Everyone that we have dealt with have been very professional and friendly..

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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John Pszoniak Barstow, CA

Service was quick to reply and then professionally preformed.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 14th, 2023

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STEVEN Madera, CA

Good company, they make sure your claim is handled on a timely manner.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 14th, 2023

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JOAN

Some of the Companies. Too long to get parts. Went 20 days in August of 2021 with out AC. Unexcecuseable.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 14th, 2023

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Amy Richardson Franklin, TN

I think that AMS is a great company that provides a great service to their customers.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 9th, 2023

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CORI Santa Cruz, CA

The man who came out to the house was prompt and knowledgeable!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 9th, 2023

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Clifton Wrencher Montgomery, AL

For this service everything went great. BC Plumbing as an A+.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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DAWN Belleville, IL

Easy process to request service. Fast response and quality work.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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Thomas H Raleigh, NC

contractors sent ask for more money to "upgrade" to what is currently instales. Customer support SUCKS

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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Edward Jaime San Antonio, TX

Great service and the customer service walk me through process

3 years ago

Reply from American Home Shield

Hi Edward, We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 8th, 2023

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ROY Alexandria, VA

Customer service and quick response to have the issue resolved.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 6th, 2023

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Mindy Needleman Louisville, KY

Good service, but disappointed that AHS didn’t cover complete installation n parts!

3 years ago

Reply from American Home Shield

Hi Mindy, We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 2nd, 2023

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Antoinette Awuakye Portland, OR

I am still waiting for a check for my broken dishwasher. Can't buy one until I receive a check. It's been three weeks. Nothing.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 1st, 2023

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WILLIAM McKinney, TX

Reps are super nice. The contractors they use know what their doing.

3 years ago

Reply from American Home Shield

Hi William,
We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 2nd, 2023

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Jennifer Ramos

They were able to fix our issues ! They covered our claims !

3 years ago

Reply from American Home Shield

Hi Jennifer, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

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DOUGLAS Findlay, OH

I liked the ease in requesting the service call for the issue.

3 years ago

Reply from American Home Shield

Hi Douglas, We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 2nd, 2023

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Brian Graham Atlanta, GA

The process was easy and the service company was quick to handle the issue.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

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Pamela Rucker Wake Forest, NC

The entire process was made easy after I reported the issue .

3 years ago

Reply from American Home Shield

Hi Pamela, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 1st, 2023

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EILEEN La Quinta, CA

Prompt and thorough ! We always get great service with American Home Shield

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 1st, 2023

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Marc McKnight Orange, CA

Allison was very informative, about how to be preventative and helpful.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2023

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HENRY Pearland, TX

I was charged $1040. For a compressor replacement on my Heat pump. I bought insurance from American Home Shield to avoid having big expenses pop up.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 1st, 2023

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Charles Stephens New Braunfels, TX

Has always worked very well for us. Have used AMS foe a very long time.

3 years ago Edited February 8, 2023

Reply from American Home Shield

Hi Charles, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 30th, 2023

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Craig Robinson Greenville, SC

Like them item coverage & speed of claims / service call processing

3 years ago

Reply from American Home Shield

Hi Craig, Thank you for providing us with your American Home Shield feedback! We hope you continue to enjoy your experience.

Jan. 30th, 2023

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JENNIFER

Ease of use. Ability to do most stuff online. Can reach a person if needed.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Maribeth Burr Twinsburg, OH

Excellent customer service and got a prompt phone call from repair company!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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Jackson Tyler Winter Springs, FL

Amazing service. Very quick and efficient. Helpful when I had questions.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Felix Shrayber San Francisco, CA

American Home Shield warranty is worth having for unexpected emergencies!

3 years ago Edited February 9, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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ROBERT Shreveport, LA

Ease of filing claims, friendliness of representatives and followthru.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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FELECIA Garland, TX

I sent paperwork in for reimbursement from my AC repair in August and I still don’t have a check or any info relating to it.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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Chris Bridges Little Rock, AR

great service and responsive. Local company called within 24 hours.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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iron penguin Henderson, NV

Nothing to dislike American shield was on top of the situation

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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Anthony Alvarez

Excellent communications and service with a prompt response!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Karen Barnegat, NJ

Great customer service and has reliable contractors working with them

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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Arnold Velazquez

Quick response and easy to summit a claim. Very professional service 👍

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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DEBORAH Richmond, VA

Prompt responsive service. They follow up when they promise.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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Woodie Brown Petersburg, VA

Service was fast. Unfortunately my problem was not 100% covered but better than no coverage.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

American Home Shield Reviews