American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Latasha Custis Magnolia, DE

I had plumbing issues with secondary damage and my drywall was not repaired.

2 years ago

Reply from American Home Shield

Hi Latasha, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 23rd, 2022

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Verified Customer

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Cheryl Stewart Nottingham, MD

The response to calls are late and it's frustrating.

2 years ago

Reply from American Home Shield

Hi Cheryl. We appreciate your feedback. I am sorry to hear that you have not been pleased with the response time. I would be happy to follow up and speak with you regarding any unresolved issue. Please provide your contract agreement number or property address so that I may locate your account.

Mar. 21st, 2022

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Verified Customer

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. McKees Rocks, PA

Problems resolved with secondary toilet and faucet in the kitchen.

2 years ago

Reply from American Home Shield

Hello. Thank you for taking time to let us know your problem was resolved. We love to take the hassle and worry out of unexpected home repairs for our members. Thank you for choosing AHS.

Mar. 10th, 2022

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Verified Customer

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Phyllis Passmore Lake Forest, CA

Never got results in fixing my dishwasher!

2 years ago

Reply from American Home Shield

Hi Phyllis, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Homer Royston Roseville, CA

Don't cover most of everything needed or important.

2 years ago

Reply from American Home Shield

Hi Homer,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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jason Hott Virginia Beach, VA

Because they have terrible customer service

2 years ago

Reply from American Home Shield

Hi Jason, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Anu Srirama La Center, WA

Sometimes I would like the option to choose who does repairs.

2 years ago

Reply from American Home Shield

Hi Anu, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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deborah simonsen Peoria, AZ

Most companies that they use are horrible!

2 years ago

Reply from American Home Shield

Hi Deborah Simonsen,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Valerie Turner Lithonia, GA

Stayed home 2 service calls my refrigerator not repaired. Very disappointing

2 years ago

Reply from American Home Shield

Hi Valerie, Thank you for bringing this issue to our attention. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Jane Ensor Webster, TX

I have been waiting since early October to have my washer fixed.

2 years ago

Reply from American Home Shield

Hi Jane, I hate to hear about the washer service request that has not been resolved. I would be glad to speak with you to assist with a resolution.

Mar. 9th, 2022

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Verified Customer

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D Golden Lake Isabella, CA

5 requests and only 1 done. Horrible customer service. Not worth it.

2 years ago

Reply from American Home Shield

Hi D. I am sorry to hear that you only had one service issue that was resolved. I would be happy to follow up with you to address this matter further.

Mar. 14th, 2022

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Verified Customer

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Joel San Antonio Colleyville, TX

Rejected a legitimate claim. Did not believe home owner.

2 years ago

Reply from American Home Shield

Hi Joel,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Doretha Trotter Humble, TX

It is taking tooo long to get microwave repaired.

2 years ago

Reply from American Home Shield

Hi Doretha, I hate to hear about the unsatisfactory through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Mohammad Sami Katy, TX

My claim is not resolved in over 18 months and still being given runaround

2 years ago

Reply from American Home Shield

Hi Mohammad. Thank you for taking time to let us know your issue was not resolved. I would be happy to follow up with you to discuss this matter further.

Mar. 14th, 2022

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Verified Customer

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Frank Lowe Fallbrook, CA

Delay of the parts for the dishwasher. Contractor is not service friendly

2 years ago

Reply from American Home Shield

Hi Frank,
Thank you for bringing this issue to our attention. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Schwizer Phinazee McDonough, GA

I have an AC claim from June of last year that's still not fixed.

2 years ago

Reply from American Home Shield

Hi Schwizer. Thank you for letting us know the issue with your air conditioning has not been resolved. I would be happy to follow up with you to address the matter further.

Mar. 5th, 2022

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Verified Customer

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Cheryl Lee Rancho Santa Fe, CA

They are unresponsive to problems associated with their pro connect service

2 years ago

Reply from American Home Shield

Hi Cheryl. Thank you for bringing this matter to our attention. I am sorry to hear you have not received the assistance you need. I would be happy to contact you to discuss this issue further.

Mar. 5th, 2022

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Verified Customer

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Jaime Naddeo New City, NY

I called in a roof leak 8 days ago and am still waiting for service.

2 years ago

Reply from American Home Shield

Hi Jaime. Thank you for bringing this matter to our attention. I am sorry to hear that you have not received service for your roof leak. I would be happy to look into this matter further and follow up with you.

Mar. 5th, 2022

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Verified Customer

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timothy Atlanta, GA

Long 4 months bad service difficult to understand most of the reps

2 years ago

Reply from American Home Shield

Hi Timothy,
Thank you for sharing your experience and bringing this to our attention. I would be glad to speak with you to discuss the issues.

Feb. 23rd, 2022

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Verified Customer

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RANDELL BROWN Jackson, MS

simply they would not give me up to 3,000 dollars per appliance

2 years ago

Reply from American Home Shield

Hi Randell. Thank you for your feedback. We are here to address your concerns. I would be happy to look into this matter further and follow up with you.

Feb. 19th, 2022

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Verified Customer

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Eric Underwood Gwynn Oak, MD

Not a good experience so far still waiting on item replacement

2 years ago

Reply from American Home Shield

Hi Eric. Thank you for letting us know you service issue has not been resolved. I would be happy to speak with to address the issue further.

Feb. 17th, 2022

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Verified Customer

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Randy Green San Angelo, TX

They failed to follow up on my refrigerator that's been out for over a month

2 years ago

Reply from American Home Shield

Hi Randy. Thank you for letting us know the issue with your refrigerator has not been resolved. I am sorry to hear that no one has followed up with you. I would be happy to look into this issue further and contact you.

Feb. 10th, 2022

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Verified Customer

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Mark DeVriend Roseville, CA

Poor communication. No return call. Open repair order was canceled by ahs.

2 years ago

Reply from American Home Shield

Hi Mark,
I hate to hear about your most recent experience and the miscommunication with customer service. I would be glad to speak with you to answer your questions.

Jan. 25th, 2022

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Verified Customer

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Raquel Cummings San Pablo, CA

They are full of excuses. The customer service is horrible

2 years ago

Reply from American Home Shield

Hi Raquel,
I hate to hear about your most recent experience and the miscommunication with customer service. I would be glad to speak with you to answer your questions.

Jan. 25th, 2022

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Verified Customer

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Ron Mildenberger Las Vegas, NV

I have been waiting since 8/6/2021 for ac and now heat to be repaired.

2 years ago

Reply from American Home Shield

Hi Ron,
Thank you for bringing this delay to our attention. I would be glad to speak with you to assist with a resolution.

Jan. 18th, 2022

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Verified Customer

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John G Jr Chittester Ardmore, OK

Problem was not fixed they checked 1 unit but not the other

2 years ago

Reply from American Home Shield

Hi John,
Thank you for bringing your experience to our attention. We would be glad to speak with you to address the service issue as well and assist with a resolution.

Jan. 14th, 2022

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Verified Customer

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Tina Lewis O'fallon, MO

Customer service didn't help with my concern

2 years ago

Reply from American Home Shield

Hi Tina. Thank you for letting us know about your service experience. I am sorry to hear that you did not receive the help you needed. I would be happy to speak with you to discuss your concern.

Jan. 12th, 2022

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Verified Customer

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Eman Scottsdale, AZ

Worst experience it took them 2 months to fix my Dryer fix

2 years ago

Reply from American Home Shield

Hi Eman,
I hate to hear about the delay in service that has been experienced to have your dryer repaired. I would be glad to speak with you to reach a resolution.

Jan. 6th, 2022

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Verified Customer

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Monty Kennewick, WA

Dishonest, don't care, no one calls you back, huge wait time on phone!

2 years ago

Reply from American Home Shield

Hi Monty,
I hate to hear about your most recent experience speaking with a customer service representative. I would be glad to speak with you to reach a resolution.

Dec. 31st, 2021

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Verified Customer

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Ranee Alexander Denison, TX

Still waiting to get my dryer fixed. No communication or help

2 years ago

Reply from American Home Shield

Hello Ranee. Thank you for letting us know you at still waiting to get the issue with your dryer resolved. I would be happy to look into this matter further and follow up with you.

Dec. 21st, 2021

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Verified Customer

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Teliska Wolliston West Palm Beach, FL

I have experienced the worse customer experience concerning my contract.

2 years ago

Reply from American Home Shield

Hi Teliska. Thank you for feedback regarding your recent service experience. I am sorry to hear that you have not received the service you expected. I would he happy to speak with you to address this matter further.

Dec. 21st, 2021

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Verified Customer

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Patricia A Utley Sonoma, CA

Terrible customer service and plumber isn't qualified

2 years ago

Reply from American Home Shield

Hi Patricia. Thank you for taking time to rate your service experience. I am sorry to hear that you were not pleased with the service you received. I would be happy to look into this issue further and follow up with you.

Dec. 21st, 2021

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Verified Customer

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Larry Green Thomasville, GA

Can't get adequate information or answers concerning our contact

2 years ago

Reply from American Home Shield

Hi Larry. Thank you for taking time to let us know that you have not been able to get the information you need regarding your contract. I would be happy to speak with you to assist further with this issue.

Dec. 16th, 2021

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Verified Customer

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Sam Shi Stockton, CA

The purpose department is super unprofessional and unaccountable.

2 years ago

Reply from American Home Shield

Hi Sam. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with you about any unresolved issue.

Dec. 15th, 2021

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Verified Customer

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Natalia Checking Plyam Ponte Vedra Beach, FL

No help. Trying to avoid paying to replace a broken item for the past 3 month.

2 years ago

Reply from American Home Shield

Hi Natalia. Thank you for taking time to let us know you have an issue that has not been resolved. I would be happy to speak with you further regarding this matter.

Dec. 8th, 2021

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Verified Customer

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Regina Hamm Tuscumbia, AL

Keep getting runaround every time I call to get cooktop replaced.

2 years ago

Reply from American Home Shield

Hi Regina. Thank you for letting us know the service issue with your cooktop has not been resolved. I would be happy to look into this matter and follow up with you.

Dec. 9th, 2021

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Verified Customer

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Emerico Flores Stockton, CA

Because once I hang up there is no recourse to ask question

2 years ago

Reply from American Home Shield

Hello Emerico. Thank you for letting us know your concerns. I would he happy to speak with you to assist with questions you may have.

Nov. 30th, 2021

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Verified Customer

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Divon Delgado San Antonio, TX

Communication is horrible and reps don't know much information.

3 years ago

Reply from American Home Shield

Hi Divon,
I hate to hear about the delay in service that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Jason Johnson Round Rock, TX

They denied a claim on a communication issue.

3 years ago

Reply from American Home Shield

Hi Jason,
I hate to hear about the denial and the non-covered cost that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Upset Currie, MN

they have not resolved my issue that has existed for almost a month

3 years ago

Reply from American Home Shield

Hi,
I hate to hear about the delay in service that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Arthur Esguerra Sacramento, CA

Not able to reach the plumbing company AHS recommended

3 years ago

Reply from American Home Shield

Hi Arthur. Thank you for letting us know you have not been able to reach the plumbing company. I would be happy to speak with you and assist with resolving this matter.

Nov. 23rd, 2021

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Verified Customer

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Miguel Gonzalez

You still owe me money $75 since Aug of 2020. The services were not rendered

3 years ago

Reply from American Home Shield

Hi Miguel. Thank you for letting us know you still are owed 75.00 for service that you did not receive. I would be happy to look into this and assist with a resolution.

Nov. 23rd, 2021

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Verified Customer

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Willie Green Grovetown, GA

I have been awaiting a replace water heater for 3 weeks. Why? electric

3 years ago

Reply from American Home Shield

Hello Willie. Thank you for bringing this issue to our attention. I am sorry to hear you are still waiting to have your water heater replaced. I would be happy to speak with you and assist with resolving this issue.

Nov. 23rd, 2021

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Verified Customer

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Gerald Williams Gilbert, AZ

repairman said appliance needed replaced and they would call They never did

3 years ago

Reply from American Home Shield

Hi Gerald. Thank you for taking time to let us know about your service issue. I would be happy to look into this further and follow up with you.

Nov. 23rd, 2021

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Verified Customer

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Michael Harris Emporia, VA

Messing with my monthly withdrawal improperly !

3 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about your most recent experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Nov. 17th, 2021

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Verified Customer

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Sharnina Brent North Las Vegas, NV

I was promised a return call.... it's been 3 weeks no call no resolution.

3 years ago

Reply from American Home Shield

Hi Sharnina. I am sorry to hear that your call was not returned. I would be happy to speak with you to address your concerns.

Nov. 17th, 2021

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Verified Customer

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Ruby Wagner Lexington, NC

They came out. Looked at the pipe leak and haven't heard from them since

3 years ago

Reply from American Home Shield

Hi Ruby. Thank you for letting us know you have not heard back from the plumber. I would be happy to speak with you to address this matter further.

Nov. 17th, 2021

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Verified Customer

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Parva Roache Covington, GA

They did not try to help with the plumbing problem I had.

3 years ago

Reply from American Home Shield

Hi Parva. Thank you for taking time to let us know about your experience with the plumbing issue. I am sorry to hear that you feel you did not receive the help that you needed. I would be happy to speak with you to address this matter further.

Nov. 10th, 2021

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Verified Customer

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Steve Singer Alpharetta, GA

Horrific customer service!!!! I would never recommend AHS to anyone!!!

3 years ago

Reply from American Home Shield

Hi Steve. Thank you for feedback. I am really sorry to hear that you were not satisfied with the service you received. I would be happy to speak with you to address any unresolved issue.

Nov. 9th, 2021

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Verified Customer

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Dawn Burlace Port Saint Lucie, FL

2 months going around in circles to get a leaking faucet fixed

3 years ago

Reply from American Home Shield

Hi Dawn. Thank you for letting us know that the faucet still has not been repaired. I would be happy to speak with you and assist with resolving this issue.

Nov. 2nd, 2021

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