American Home Shield: Read 34,871 User Reviews From Real Homeowners

star star star star star

Clifton Wrencher Montgomery, AL

For this service everything went great. BC Plumbing as an A+.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

star star star star star

DAWN Belleville, IL

Easy process to request service. Fast response and quality work.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

star star star star_border star_border

Thomas H Raleigh, NC

contractors sent ask for more money to "upgrade" to what is currently instales. Customer support SUCKS

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

star star star star star

Edward Jaime San Antonio, TX

Great service and the customer service walk me through process

2 years ago

Reply from American Home Shield

Hi Edward, We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 8th, 2023

star star star star star

ROY Alexandria, VA

Customer service and quick response to have the issue resolved.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 6th, 2023

star star star star star_border

Mindy Needleman Louisville, KY

Good service, but disappointed that AHS didn’t cover complete installation n parts!

2 years ago

Reply from American Home Shield

Hi Mindy, We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 2nd, 2023

star star star_border star_border star_border

Antoinette Awuakye Portland, OR

I am still waiting for a check for my broken dishwasher. Can't buy one until I receive a check. It's been three weeks. Nothing.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 1st, 2023

star star star star star

WILLIAM McKinney, TX

Reps are super nice. The contractors they use know what their doing.

2 years ago

Reply from American Home Shield

Hi William,
We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 2nd, 2023

star star star star star

Jennifer Ramos

They were able to fix our issues ! They covered our claims !

2 years ago

Reply from American Home Shield

Hi Jennifer, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

star star star star star

DOUGLAS Findlay, OH

I liked the ease in requesting the service call for the issue.

2 years ago

Reply from American Home Shield

Hi Douglas, We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 2nd, 2023

star star star star star

Brian Graham Atlanta, GA

The process was easy and the service company was quick to handle the issue.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

star star star star star

Pamela Rucker Wake Forest, NC

The entire process was made easy after I reported the issue .

2 years ago

Reply from American Home Shield

Hi Pamela, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 1st, 2023

star star star star star

EILEEN La Quinta, CA

Prompt and thorough ! We always get great service with American Home Shield

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 1st, 2023

star star star star star

Marc McKnight Orange, CA

Allison was very informative, about how to be preventative and helpful.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2023

star star star_border star_border star_border

HENRY Pearland, TX

I was charged $1040. For a compressor replacement on my Heat pump. I bought insurance from American Home Shield to avoid having big expenses pop up.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 1st, 2023

star star star star star

Charles Stephens New Braunfels, TX

Has always worked very well for us. Have used AMS foe a very long time.

2 years ago Edited February 8, 2023

Reply from American Home Shield

Hi Charles, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 30th, 2023

star star star star star

Craig Robinson Greenville, SC

Like them item coverage & speed of claims / service call processing

2 years ago

Reply from American Home Shield

Hi Craig, Thank you for providing us with your American Home Shield feedback! We hope you continue to enjoy your experience.

Jan. 30th, 2023

star star star star star

JENNIFER

Ease of use. Ability to do most stuff online. Can reach a person if needed.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

star star star star star

Maribeth Burr Twinsburg, OH

Excellent customer service and got a prompt phone call from repair company!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

star star star star star

Jackson Tyler Winter Springs, FL

Amazing service. Very quick and efficient. Helpful when I had questions.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

star star star star star

Felix Shrayber San Francisco, CA

American Home Shield warranty is worth having for unexpected emergencies!

2 years ago Edited February 9, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

star star star star star

ROBERT Shreveport, LA

Ease of filing claims, friendliness of representatives and followthru.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

star star star_border star_border star_border

FELECIA Garland, TX

I sent paperwork in for reimbursement from my AC repair in August and I still don’t have a check or any info relating to it.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

star star star star star

Chris Bridges Little Rock, AR

great service and responsive. Local company called within 24 hours.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

star star star star star

iron penguin Henderson, NV

Nothing to dislike American shield was on top of the situation

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

star star star star star

Anthony Alvarez

Excellent communications and service with a prompt response!

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

star star star star star

Karen Barnegat, NJ

Great customer service and has reliable contractors working with them

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

star star star star star

Arnold Velazquez

Quick response and easy to summit a claim. Very professional service 👍

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

star star star star star

DEBORAH Richmond, VA

Prompt responsive service. They follow up when they promise.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

star star star star star_border

Woodie Brown Petersburg, VA

Service was fast. Unfortunately my problem was not 100% covered but better than no coverage.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

star star star star star

Charmatte Jackson Matteson, IL

They have taken care of every problem and renewal was easy.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

star star star star star

TERESA Columbus, OH

I were very pleased that Home Shield took care our furnace right away!😃

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

star star star star star

EDGAR Belleville, IL

The second person came out identified the problem and fixed it

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

star star star star star_border

Sandra Jackson Los Angeles, CA

When waiting for authorization no seems to get back to you I had to call myself!!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

star star star star star

Shirley J Cole

Prompt service, professional affiliations, excellent results

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

star star star star star

SHASHIKIRAN Rockville, MD

They are very prompt and good resolving all the problems in one category

2 years ago

Reply from American Home Shield

Hi Shashikiran, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2023

star star_border star_border star_border star_border

MIKE Bluffton, SC

Not enough contractors to properly service policy holders . Inefficient scheduling . Not able to get appointments for heat and AC service for weeks !!! !

2 years ago

Reply from American Home Shield

Mike, Thank you for letting us know about your concerns regarding your HVAC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

star star star star star

ANN Brandon, FL

It is best to work directly w the vendor assigned 1800 is not always reliable

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2023

star star star star star

Richshaunda Taylor Lee's Summit, MO

Excellent customer service, smooth claim process, and worth every penny!

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 25th, 2023

star star star star star

jackie rosner Leland, NC

Responsive, attentive and prompt assistance. Really appreciate this company

2 years ago

Reply from American Home Shield

Hi Jackie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2023

star star star star star_border

Nora Rowny Centreville, VA

Reliable, on time , cleaned up and did the job. Exactly what I wanted and needed.

2 years ago

Reply from American Home Shield

Hi Nora, Thank you for your feedback about your AHS experience.

Jan. 24th, 2023

star star star star star

R N Dickinson, TX

Did not have to argue with anyone about a fix or whether it would be covered.

2 years ago Edited February 2, 2023

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 23rd, 2023

star star star star star

Gary Carlton

Quick response, and we got set up with a competent repairman the next day.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 23rd, 2023

star star star star star

SAUL Brownsville, TX

They get me a contractor ASAP. They are efficient when I call them.

2 years ago

Reply from American Home Shield

Hi Saul, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 20th, 2023

star star star star star

PAUL

Great service just call and the problem is repaired no worries on my end.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

star star star star star

Vernon McIntosh Memphis, TN

The agent I spoke with seemed highly motivated to help me resolve my issue.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

star star star star star

Frank Belser Oroville, CA

Other than it taking four weeks to complete the repair everything is fine...now

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

star star star star star

VESTER

Liked everything about his service!!! It was fast!!! Thank you so much!!!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

star star star star star

Antwuan Hill Norcross, GA

Great communication and good support when it comes to get work done on repairs!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

star star star star star

Thomas Peck Milton, FL

Thanks! Appreciate it. Folks get me the help I need when I need it!

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 19th, 2023

American Home Shield Reviews