American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Christopher Dean Tacoma, WA

Horrible service - it took begging and going to the BBB to get hel

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2022

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Verified Customer

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Chris Hopkinson

The venders used to correct out problems were poor

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 13th, 2022

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Verified Customer

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Larry D Utsler Visalia, CA

I have waited sense March 10, 2022 to replace my refrigerator compressor.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Verified Customer

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JACQUELINE WEITZ Los Angeles, CA

Send the wrong expert and don't listen while I spend thousands

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Verified Customer

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Michelle Fredrickson Las Vegas, NV

He didn't return my call after calling him twice to finish job

2 years ago

Reply from American Home Shield

Hi Michelle, I hate to hear about the issues that have occurred with AHS. I would be glad to speak with you to assist with a resolution.

May. 6th, 2022

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Verified Customer

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Janice Potts Moreno Valley, CA

Poor billing system. No follow through on problems.

2 years ago

Reply from American Home Shield

Hi Janice, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS property address.

May. 6th, 2022

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Verified Customer

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Sybil plaskett Richmond, VA

Lack of communication. The customer service reps were not very helpful.

2 years ago

Reply from American Home Shield

Hi Sybil, Hi A,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to assist with a resolution.

May. 5th, 2022

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Verified Customer

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John Atterbury San Antonio, TX

Don't follow up with their contractors; lie about reimbursements

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

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Verified Customer

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Xxx

Sent some one to do a job and did not know how to do the job.

2 years ago

Reply from American Home Shield

Hello and thank you for your feedback. I am sorry to hear that the issue was not resolved. I would be happy to speak with you to assist wit this matter. Please provide your contract number so that I may locate your account.

May. 3rd, 2022

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Verified Customer

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Earl Cox Jr Saint Augustine, FL

Send very poor quality contractor who takes weeks to fix problem

2 years ago

Reply from American Home Shield

Hi Earl. Thank you for taking time to write about your service experience. I am sorry to hear that the issue was not resolved to your satisfaction. I would be happy to speak with you to discuss this matter further. Please provide your contract number so that I may locate your account.

May. 3rd, 2022

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Verified Customer

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Margo Sanden Chandler, AZ

you left me without a refrigerator for 2 months!!! worst ever customer service

2 years ago

Reply from American Home Shield

Hi Margo, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number or property address.

May. 6th, 2022

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Verified Customer

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sandra sperisen Chico, CA

waiting to long and phone personnel barely speak english

2 years ago

Reply from American Home Shield

Hi Sandra, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 5th, 2022

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Verified Customer

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Matthew Pacer Granbury, TX

Unable to fulfil contractual obligations in a timely manner.

2 years ago

Reply from American Home Shield

Hi Matthew, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve.

Apr. 22nd, 2022

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Verified Customer

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R Fechner Marble Falls, TX

We have spent countless hours only to NOT have our warranty issues resolved.

2 years ago

Reply from American Home Shield

Hi R, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve. Please provide your contract number.

Apr. 22nd, 2022

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Verified Customer

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Christopher Evart Hodgen Beaver, PA

Bad communication. No loyalty to long term customers. Long waits for providers

2 years ago

Reply from American Home Shield

Hi Christopher. We appreciate your feedback. I am sorry to hear you have not been pleased with the service provided. I would be happy to speak with you to assist with any unresolved issue.

Apr. 22nd, 2022

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Verified Customer

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Scott Hammon Floresville, TX

Responsiveness is horrible. I have had an open ticket since July 2021.

2 years ago

Reply from American Home Shield

Hi Scott. Thank you for bringing this issue to our attention. I am sorry to hear you issue still has not been resolved. I would be happy to look into this further and follow up with you.

Apr. 22nd, 2022

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Verified Customer

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Douglas McMillan

Did not offer 2nd option. Customer service not good

2 years ago

Reply from American Home Shield

Hi Douglas, I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to reach a resolution.

Apr. 13th, 2022

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Verified Customer

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Jack Schwartzberg

The worst call center and worst company I have ever dealt with

2 years ago

Reply from American Home Shield

Hi Jack, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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Andrea Garner

They don't fix anything and you can't reach anyone.. terrible company

2 years ago

Reply from American Home Shield

Hi Andrea. We appreciate your feedback but we do hate to hear that you have not been pleased with your warranty coverage. I would be happy to speak with you to address your concerns further. Please provide your contract number so that I may locate your account.

Apr. 9th, 2022

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Verified Customer

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Toni Dieringer Alliance, OH

Took too long to get replacement and then wasn't comparable to what we had

2 years ago

Reply from American Home Shield

Hi Toni, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

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Verified Customer

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Lawrence Wayne Loeper Ladys Island, SC

8 service calls for hvac and they refused to help replace it

2 years ago

Reply from American Home Shield

Hi Lawrence. Thank you for your feedback regarding the service for your HVAC system. I am sorry to hear that issue was not resolved to your satisfaction. I would be happy to follow up with you to address this matter further.

Mar. 31st, 2022

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Verified Customer

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Janet K. Robertson Itasca, TX

They take too long getting service people to your home.

2 years ago

Reply from American Home Shield

Hi Janet. We appreciate your feedback. I am sorry to hear that it took too long to get someone out for your repair issue. I would be happy to speak with you to assist with any unresolved problem.

Mar. 31st, 2022

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Verified Customer

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Lauren Greer

Customer service was very very very poor.

2 years ago

Reply from American Home Shield

Hi Lauren. Thank you for your feedback. I am very sorry to hear that you were not pleased with the customer service you received. I would be happy to speak with you to assist with any unresolved issue.

Mar. 22nd, 2022

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Verified Customer

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Otis Pacifica, CA

Bad experience. Took Three Time get job done

2 years ago

Reply from American Home Shield

Hi Otis. Thank you for taking time to let us know about your service experience. I hate to hear that the job was not resolved to your satisfaction. I would be happy to speak with you regarding this matter.

Mar. 23rd, 2022

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Verified Customer

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Edward Norwood Atlanta, GA

Horrible customer service. I am stilling waiting on a claim from 120 days ago.

2 years ago

Reply from American Home Shield

Hi Edward, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 24th, 2022

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Verified Customer

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Latasha Custis Magnolia, DE

I had plumbing issues with secondary damage and my drywall was not repaired.

2 years ago

Reply from American Home Shield

Hi Latasha, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 23rd, 2022

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Verified Customer

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Cheryl Stewart Nottingham, MD

The response to calls are late and it's frustrating.

2 years ago

Reply from American Home Shield

Hi Cheryl. We appreciate your feedback. I am sorry to hear that you have not been pleased with the response time. I would be happy to follow up and speak with you regarding any unresolved issue. Please provide your contract agreement number or property address so that I may locate your account.

Mar. 21st, 2022

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Verified Customer

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. McKees Rocks, PA

Problems resolved with secondary toilet and faucet in the kitchen.

2 years ago

Reply from American Home Shield

Hello. Thank you for taking time to let us know your problem was resolved. We love to take the hassle and worry out of unexpected home repairs for our members. Thank you for choosing AHS.

Mar. 10th, 2022

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Verified Customer

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Phyllis Passmore Lake Forest, CA

Never got results in fixing my dishwasher!

2 years ago

Reply from American Home Shield

Hi Phyllis, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Homer Royston Roseville, CA

Don't cover most of everything needed or important.

2 years ago

Reply from American Home Shield

Hi Homer,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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jason Hott Virginia Beach, VA

Because they have terrible customer service

2 years ago

Reply from American Home Shield

Hi Jason, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Anu Srirama La Center, WA

Sometimes I would like the option to choose who does repairs.

2 years ago

Reply from American Home Shield

Hi Anu, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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deborah simonsen Peoria, AZ

Most companies that they use are horrible!

2 years ago

Reply from American Home Shield

Hi Deborah Simonsen,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Valerie Turner Lithonia, GA

Stayed home 2 service calls my refrigerator not repaired. Very disappointing

2 years ago

Reply from American Home Shield

Hi Valerie, Thank you for bringing this issue to our attention. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Jane Ensor Webster, TX

I have been waiting since early October to have my washer fixed.

2 years ago

Reply from American Home Shield

Hi Jane, I hate to hear about the washer service request that has not been resolved. I would be glad to speak with you to assist with a resolution.

Mar. 9th, 2022

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Verified Customer

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D Golden Lake Isabella, CA

5 requests and only 1 done. Horrible customer service. Not worth it.

2 years ago

Reply from American Home Shield

Hi D. I am sorry to hear that you only had one service issue that was resolved. I would be happy to follow up with you to address this matter further.

Mar. 14th, 2022

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Verified Customer

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Joel San Antonio Colleyville, TX

Rejected a legitimate claim. Did not believe home owner.

2 years ago

Reply from American Home Shield

Hi Joel,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Doretha Trotter Humble, TX

It is taking tooo long to get microwave repaired.

2 years ago

Reply from American Home Shield

Hi Doretha, I hate to hear about the unsatisfactory through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Mohammad Sami Katy, TX

My claim is not resolved in over 18 months and still being given runaround

2 years ago

Reply from American Home Shield

Hi Mohammad. Thank you for taking time to let us know your issue was not resolved. I would be happy to follow up with you to discuss this matter further.

Mar. 14th, 2022

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Verified Customer

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Frank Lowe Fallbrook, CA

Delay of the parts for the dishwasher. Contractor is not service friendly

2 years ago

Reply from American Home Shield

Hi Frank,
Thank you for bringing this issue to our attention. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Schwizer Phinazee McDonough, GA

I have an AC claim from June of last year that's still not fixed.

2 years ago

Reply from American Home Shield

Hi Schwizer. Thank you for letting us know the issue with your air conditioning has not been resolved. I would be happy to follow up with you to address the matter further.

Mar. 5th, 2022

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Verified Customer

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Cheryl Lee Rancho Santa Fe, CA

They are unresponsive to problems associated with their pro connect service

2 years ago

Reply from American Home Shield

Hi Cheryl. Thank you for bringing this matter to our attention. I am sorry to hear you have not received the assistance you need. I would be happy to contact you to discuss this issue further.

Mar. 5th, 2022

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Verified Customer

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Jaime Naddeo New City, NY

I called in a roof leak 8 days ago and am still waiting for service.

2 years ago

Reply from American Home Shield

Hi Jaime. Thank you for bringing this matter to our attention. I am sorry to hear that you have not received service for your roof leak. I would be happy to look into this matter further and follow up with you.

Mar. 5th, 2022

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Verified Customer

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timothy Atlanta, GA

Long 4 months bad service difficult to understand most of the reps

2 years ago

Reply from American Home Shield

Hi Timothy,
Thank you for sharing your experience and bringing this to our attention. I would be glad to speak with you to discuss the issues.

Feb. 23rd, 2022

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Verified Customer

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RANDELL BROWN Jackson, MS

simply they would not give me up to 3,000 dollars per appliance

2 years ago

Reply from American Home Shield

Hi Randell. Thank you for your feedback. We are here to address your concerns. I would be happy to look into this matter further and follow up with you.

Feb. 19th, 2022

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Verified Customer

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Eric Underwood Gwynn Oak, MD

Not a good experience so far still waiting on item replacement

2 years ago

Reply from American Home Shield

Hi Eric. Thank you for letting us know you service issue has not been resolved. I would be happy to speak with to address the issue further.

Feb. 17th, 2022

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Verified Customer

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Randy Green San Angelo, TX

They failed to follow up on my refrigerator that's been out for over a month

2 years ago

Reply from American Home Shield

Hi Randy. Thank you for letting us know the issue with your refrigerator has not been resolved. I am sorry to hear that no one has followed up with you. I would be happy to look into this issue further and contact you.

Feb. 10th, 2022

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Verified Customer

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Mark DeVriend Roseville, CA

Poor communication. No return call. Open repair order was canceled by ahs.

2 years ago

Reply from American Home Shield

Hi Mark,
I hate to hear about your most recent experience and the miscommunication with customer service. I would be glad to speak with you to answer your questions.

Jan. 25th, 2022

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Verified Customer

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Raquel Cummings San Pablo, CA

They are full of excuses. The customer service is horrible

2 years ago

Reply from American Home Shield

Hi Raquel,
I hate to hear about your most recent experience and the miscommunication with customer service. I would be glad to speak with you to answer your questions.

Jan. 25th, 2022

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Verified Customer

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Ron Mildenberger Las Vegas, NV

I have been waiting since 8/6/2021 for ac and now heat to be repaired.

2 years ago

Reply from American Home Shield

Hi Ron,
Thank you for bringing this delay to our attention. I would be glad to speak with you to assist with a resolution.

Jan. 18th, 2022

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