American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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BEVERLY Statesville, NC

AHS always answers my call immediately and takes care of the issue right away.

2 years ago

Reply from American Home Shield

Hi Beverly, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 15th, 2023

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Verified Customer

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MICHAEL Pell City, AL

Very easy to work with. Timely repairs and professional service.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 15th, 2023

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ROBERT Las Vegas, NV

The one company for the dishwasher was out four times and still leaking the company is integrity is the name

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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Christie Bagley OR

Simple to submit a claim, and contractor assignment has been great every time.

2 years ago

Reply from American Home Shield

Hi Christie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 10th, 2023

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HARVEY Abilene, TX

We did not like talking to someone who could not understand English, and if we cannot understand them to their accent.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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Rena Betts

I liked the American Home Shield gets a contractor so fast to come to our home

2 years ago

Reply from American Home Shield

Hi Rena, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 10th, 2023

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JOHNNY Downey, CA

The positive experience, the response time and the money I save.

2 years ago

Reply from American Home Shield

Hi Johnny, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 10th, 2023

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Alicia Meier Richmond, TX

Quick efficient service. Reasonable pricing, willing to work with customers.

2 years ago

Reply from American Home Shield

Hi Alicia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 10th, 2023

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GEORGE Reno, NV

Scheduling was short and on time, Rep was on scheduled time.

2 years ago

Reply from American Home Shield

Hi George, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 10th, 2023

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Chris Lara Maricopa, AZ

Easy to place tickets when your appliances go down, just takes a long time to get fixed (about 1 month average).

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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TERRY New Kensington, PA

Quick response to our problem. Always on time thank you so much. , Terry

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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JOHN Riverview, FL

Quick contractor response. Excellent contractors. Quick coverage response.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Karl Wentzensen Rockford, IL

The response was prompt and the issue was handled really fast.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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FREDERICK Tyler, TX

What I liked about this appliance repairman is that he did a great job

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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MATTHEW Orlando, FL

AHS has provided good service techs for our appliances and AC.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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TRISHA Las Vegas, NV

Jorge was friendly and very efficient with the job at hand 5 stars forhim

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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JAYME Pink Hill, NC

Easy, convenient and they take care of the locating a company to come out.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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RICHARD Gloucester, VA

Best choice possible. Mr anything done this tl is the place to be.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Victor Stewart Naples, FL

Honesty and integrity. I like the local vendors that do the work.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Debra Cox Las Vegas, NV

The service was really great!!!!!! I got the repairs done quickly!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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PAUL Seattle, WA

Peace of mind, value and great professionals. Very pleased with the service!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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rikainhawaii1 Pearl City, HI

Fast contact from the contractor, job done in two days. Excellent!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Nikki Robertson Cedar Hill, TX

Great customer service! Very quick on sending repair services!!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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ARMANDO Lancaster, CA

Real nice helpful person who put the part in very knowledgeable

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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KIM Henderson, TX

Explained problem in detail. And was kept up to date on appointment

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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KIM Port Orange, FL

A contractor has not been paid for work approved and completed 8 months ago. CSRs are very polite yet heavily scripted content.

2 years ago

Reply from American Home Shield

Hi Kim, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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AMMAN Hillsborough, NJ

Service was quick and to the point. They resolved all me concerns

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Rolly Canuto Phoenix, AZ

Fast response time, efficient and reliable contractors. Highly recommended!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Robin Kidd Minneapolis, MN

Connected to help fast. Reasonable, competitive rate for service calls in area.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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HOWARD Indianapolis, IN

Use a lot of subpar companies. I am still waiting on a part for my washer since November 2022. It is supposed to be on back order. Will cancel my contract in June 2023.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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DOUG Germantown, MD

Easy to use, contractors live up to the repair/replace guarantee without hassle

2 years ago

Reply from American Home Shield

Hi Doug,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2023

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Shirley Foster Modesto, CA

The customer answered my question. And directed me to whom could help me.

2 years ago

Reply from American Home Shield

Hi Shirley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Jan Warford Prescott, AZ

Repair was done in a timely manner. Company they sent was awesome.

2 years ago

Reply from American Home Shield

Hi Jan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Nicky Hunter Cincinnati, OH

Nice interaction with the lady I spoke with very pleasant and was a great help!

2 years ago

Reply from American Home Shield

Hi Nicky, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2023

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Varsha Upadhye Dublin, CA

AHS has been dependable and my go to Home Warranty Service for my clients .

2 years ago

Reply from American Home Shield

Hi Varsha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Pilar Nevarez Sacramento, CA

Our AC went out, and AHS was able to give us a quick service response.

2 years ago

Reply from American Home Shield

Hi Pilar,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2023

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LARRY Mesa, AZ

On time Diagnosed problem expeditiously repair issue resolved

2 years ago

Reply from American Home Shield

Hi Larry, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 3rd, 2023

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ARA Burbank, CA

Had occasion of two claims in so many years. One was terrible the second was great

2 years ago

Reply from American Home Shield

Hi Ara,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 3rd, 2023

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Gloria Williams Milwaukee, WI

Very pleased with the service look forward to continuing doing business.

2 years ago

Reply from American Home Shield

Hi Gloria, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 1st, 2023

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MARTIN Fredericksburg, VA

Technician was very knowledgeable and professional. Explained the problem and fixed it.

2 years ago

Reply from American Home Shield

Hi Martin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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Lucy Gonzalez San Diego, CA

I like the fast you get qualified help and the money at once you save

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

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JULIA Clinton, MS

They come to my rescue speedily. Give you the best professional technicians

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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Sharon Hunter Woodbridge, VA

Very efficient and timely. Techs are knowledgeable and helpful.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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DAVID Oakley, CA

They are good. Every once in awhile it takes a long time to get service but it's pretty much ok.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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AT Corona, CA

poor customer service provided by overseas. Hard to communicate and get follow up, unless push for manager and/or complain. Would not recommend nor use again.

2 years ago

Reply from American Home Shield

AT, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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Margie Pineda San Antonio, TX

Quick, professional, and excellent selection of service providers.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

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BERTHA Schererville, IN

Prompt service, clear explanations, true to their advertising

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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Kelli Thomas

Excellent customer service and solving house appliances problems.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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MARY Rock Hill, SC

I have good success with service or I am allowed to use another service company

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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ESTRINGEL Corpus Christi, TX

Has been very good since I started years ago. Always takes care of problem.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

American Home Shield Reviews