American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Sean Keith Noble, OK

Because they did not fix the issue on my HVAC. Took 4 service calls.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 27th, 2022

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Verified Customer

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Donald L Dahl San Antonio, TX

I have unresolved circuit breaker issue.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Donald, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Tyrone Thomas Sr. Pompano Beach, FL

Its been a month and a half and I still didn't receive my dryer

2 years ago

Reply from American Home Shield

Hi Tyrone, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Pamela Stone Manchester, NH

This company have terrible contractors working for the customers

2 years ago

Reply from American Home Shield

Hi Pamela, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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Verified Customer

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Luster Fort Saint Louis, MO

I have been waiting over 3 weeks to have a ceiling leak fixed.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 29th, 2022

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Verified Customer

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Renita Howard Chicago Heights, IL

Horrible customer service and AC vendor robbed us in services

2 years ago

Reply from American Home Shield

Hi Renita, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Liezl West Palm Beach, FL

Our bathtub is still clogged. It's very hard to get a direct answer

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 29th, 2022

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Verified Customer

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Percy Bell Newport News, VA

I have been trying for over 2 weeks to get a second opinion on my AC

2 years ago

Reply from American Home Shield

Hi Percy, Thank you for sharing your feedback about your most recent AHS experience and the delay to have your AC repaired. I would be glad to speak with you to address your issues.

Sep. 22nd, 2022

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Verified Customer

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Patsy Baggs Grand Prairie, TX

I didn't get the results required to take care of my problem

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

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Verified Customer

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Robert Bleakley Sparta, NJ

Nightmare to deal with. I have two UNRESOLVED claims from last year.

2 years ago

Reply from American Home Shield

Hi Robert, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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Staci L Neustadt Littleton, CO

I am not getting a vendor that can come in time and now I'm getting no response

2 years ago

Reply from American Home Shield

Hi Staci, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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William Morant, Sr Baltimore, MD

They were not able to fix my washer for months

2 years ago

Reply from American Home Shield

Hi William, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Glenna Duerfeldt Lincoln, NE

Was given miss information about monthly payment and service fee

2 years ago

Reply from American Home Shield

Hi Glenna, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Jonathan Sigl Aurora, CO

Delay in approving estimate of their own inspector.

2 years ago

Reply from American Home Shield

Hi Jonathan, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

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Verified Customer

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Marie Montgomery, AL

Horrible and uninformed customer service. Train your people !!!

2 years ago

Reply from American Home Shield

Hi Marie, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

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Verified Customer

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Linda Allen San Antonio, TX

They are horrible im still waiting on my refund its been almost 2 month

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 1st, 2022

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Verified Customer

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Stephanie Huntsville, AL

Don't get the same story twice. One lie after. No sense of urgency.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Verified Customer

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Donald horn Goodyear, AZ

Because 2 different people disconnected me after working with them for 30 each

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Verified Customer

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Carla Valentine Pleasant Grove, AL

Nothing is done on a timely manner you have to wait weeks for service

2 years ago

Reply from American Home Shield

Hi Carla, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Giovanna cardella Rancho Mirage, CA

Service person not returned for almost two months

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Verified Customer

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OWENS Chandler, AZ

It took them a month to get my promblem straightened out

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Aug. 26th, 2022

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Verified Customer

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Aisha Clarke Johnson White Plains, MD

Took 4 weeks to get a hot water tank installed.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 26th, 2022

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Verified Customer

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S. Sommer Seattle, WA

it been 6 wks since my dishwasher worked

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 26th, 2022

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Verified Customer

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Lolomani Entendencia Stockton, CA

poor service have been witout air in 100 degree for 8 days now

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Verified Customer

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Mrs. Nancy Bailey Casper, WY

I've had a broken clothes dryer for 3 weeks. No one can give me any answers.

2 years ago

Reply from American Home Shield

Hi Nancy, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 19th, 2022

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Verified Customer

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harold henry San Jose, CA

Bc the vendors did nothing other than show up

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Verified Customer

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David Kent Tull Irving, TX

The company they sent out did a lot of damage to my furnace

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Verified Customer

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sandra wallace Lancaster, CA

Recent had a terrible experience with a dismissive contractor

2 years ago

Reply from American Home Shield

Hi Sandra, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Trish Looney Bedford, TX

The contract you're using out to my house was very unprofessional

2 years ago

Reply from American Home Shield

Hi Trish, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Christina Keneally Greenacres, WA

Over 1 month, no AC, Texas, July to august. This is horrible

2 years ago

Reply from American Home Shield

Hi Christina. Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Jim Keesey Chino Hills, CA

Did not complete service. Claimed not covered after 8 days.

2 years ago

Reply from American Home Shield

Hi Jim, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Carol Callo Rancho Cordova, CA

Waited al.ost 30days for repair to be done

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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James Jones Memphis, TN

You aren't hiring professional service providers

2 years ago

Reply from American Home Shield

Hi James, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Thobani Nkala

It took almost 3 weeks to solve my problem in the house

2 years ago

Reply from American Home Shield

Hi Thobani, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Melissa Leake Chesapeake, VA

Expensive, hard to communicate with, not easy to work with

2 years ago

Reply from American Home Shield

Hi Melissa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Kevin Winfield, IL

Took 3 calls to get someone out fix my washer

2 years ago

Reply from American Home Shield

Hi Kevin, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Melissa Overla

I have been without air for a month and decided to pay for a new unit myself.

2 years ago

Reply from American Home Shield

Hi Melissa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Alicia Michelle Merlino New Orleans, LA

It's never easy. The companies AHS works with are bottom of the barrel.

2 years ago

Reply from American Home Shield

Hi Alicia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Debbie Morrison Rockwall, TX

They have responded very quickly and taken care of our needs

2 years ago

Reply from American Home Shield

Hi Debbie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Francisca Gomez Las Vegas, NV

They have no plumbers in their network for Susaville CA

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 29th, 2022

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Gale Howe Tucson, AZ

Their contractors are suboptimal and no responsive

2 years ago

Reply from American Home Shield

Hi Gale, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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J Copeland Stafford, VA

I am still waiting on my refund. Nothing but poor customer service

2 years ago

Reply from American Home Shield

Hi J Copeland, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Ryan Tuteur Denver, CO

Still waiting on repairs for two months. Still no resolution.

2 years ago

Reply from American Home Shield

Hi Ryan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Vivian East Greenwich, RI

The a/c service guy has been to our house twice and the a/c is worse

2 years ago

Reply from American Home Shield

Hi Vivian, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 29th, 2022

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Verified Customer

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charmel williams

Never got a reimbursement check and have call over 3 times.

2 years ago

Reply from American Home Shield

Hi Charmel, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 25th, 2022

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Alan Ashford

I've made three calls about this issue and of today it's still not resolved.

2 years ago

Reply from American Home Shield

Hi Alan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 22nd, 2022

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Verified Customer

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Tracy Warren Tabin

I've never had not ever one perfessional fix any of my problems.

2 years ago

Reply from American Home Shield

Hi Tracy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Genevieve Ross

No AC and no party requested or ordered. It is over 100 degrees.

2 years ago

Reply from American Home Shield

Hi Genevieve, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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anthony fattoruso Summerville, SC

Terrible service, lack of communication and no response from their vendor.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 14th, 2022

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Verified Customer

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Ryan Day Tulsa, OK

So far you have denied my claim. So I am not finding it helpful or useful.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 14th, 2022

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