American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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ALEX Virginia Beach, VA

Immediate attention and care to assure professional services

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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Nicole Burton Newnan, GA

There needs to be better customer service. Mainly there needs to be agents stateside who can be understood.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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JOHN Ramona, CA

Nothing really covered that cost more then the coverage. Basically just a referral service for mediocre technicians.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Allen Moreno Annapolis, MD

They do what they say would do - take care of your appliances. Period.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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Mar-G Ortez Dallas, TX

Easy to use and prompt. Budget friendly and excellent options.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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Inez Magana Alhambra, CA

It helps a lot when I need a repair .they provide good service, thank you

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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MARIANNE San Jose, CA

Came out quickly and were able to fix the problem within an hour

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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JOHN Stafford, VA

Quick service call. The torsion spring is not included under the garage door opener. Shame on you.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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Michael D Lincoln, NE

I have had good luck with American Home Shield on service calls.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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Weldon Winn McKinney, TX

Great service and quick response. AHS is totally worth it for the peace of mind.

2 years ago

Reply from American Home Shield

Hi Weldon, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 14th, 2023

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Verified Customer

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Mickey McCoy

I called on a Friday and the problem was fixed on a Monday, very impressive.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2023

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Verified Customer

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BRAD Modesto, CA

Great! Always take care of our needs. Always able to help us

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 17th, 2023

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Verified Customer

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Jay Avery Conroe, TX

Pretty impressed with the comprehensive coverage of American Home Shield.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 17th, 2023

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Verified Customer

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CHARLIE Windsor, VA

Coverage excellent. Time for delivery of replacement equipment could be improved

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Kimberly Franklin Houston, TX

The company does a great job responding and reporting items.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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Richard Redner Modesto, CA

The call center is outside of America. Everyone you deal with speaks English as a second language with varying degrees of competence.

2 years ago

Reply from American Home Shield

Richard, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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SUE Fleming Island, FL

They have repaired or replaced all tge items for which I filed a claim.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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BARBARA Charlotte, NC

The fact that you don't have to wait unusually long to schedule an appointment.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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Hassan Corona, CA

Takes long time to fix a problem, some technicians are not experienced enough so they continue coming back for the same problem.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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Monique Goodwill Tehachapi, CA

The expedience of the service. AHS provide next day service.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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James Franklin

value of insurance coverage, low cost, peace of mind and professional services.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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Perry Townsend Philadelphia, PA

I've had two claims so far and I've had to pay full price out of pocket for both claims in addition to the $125 surcharge

2 years ago

Reply from American Home Shield

Hi Perry, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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Kristine Rath Hoffman Estates, IL

Make our lives easy knowing AHS has our back when something breaks. Thank you!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Judy Babineaux Lafayette, LA

Anyway the item needing service was brand new and under warranty was still charged for someone to come to the home

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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JAMES Perry Hall, MD

all of the services have been great, Would recommed them to my friends

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Rocio Aguiniga Murrieta, CA

American Home Shield has been very responsive. I have seen an improvement since last year.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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PAUL San Jose, CA

The service tech arrived on time and fixed the problem within 10 minutes.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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ROANOKE Phoenix, AZ

Service has been very timely. Increasing rates and deductibles are making me consider not renewing.

2 years ago

Reply from American Home Shield

Hi Roanoke, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 11th, 2023

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Verified Customer

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MICHAEL Minneapolis, MN

Called on Saturday. A person was out on Monday to fix the problem.

2 years ago

Reply from American Home Shield

Hi Michael, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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DENVER Joliet, IL

Everytime I file a claim it is assigned to an outstanding contractor.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Tony Bridges Allen, TX

Does not decline claims like I have experienced with others.

2 years ago

Reply from American Home Shield

Hi Tony, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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BRET Yukon, OK

Denied claim, according to your company, hot water tank not covered. According to our agreement, hot water tank was covered. See lawyer for Brench of Contract.

2 years ago

Reply from American Home Shield

Hi Bret, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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CARLA McMinnville, TN

Really like the service--the service has been very convenient and prompt.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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MICHELLE

Timely and reliable response times. This can give you peace of mind!

2 years ago

Reply from American Home Shield

Hi Michelle, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 11th, 2023

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Verified Customer

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CONIDGER Detroit, MI

The promptness! They respond to claims and I’ve never been denied

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Frank Bell Markham, IL

The team was prompt and meticulous. I like the way they cleaned up afterwards

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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ANALICIA Fresno, CA

I like how quickly I received service and appliance was fixed

2 years ago

Reply from American Home Shield

Hi Analicia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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HEATHER Charlotte, NC

It's easy to request a service on-line and service is scheduled quickly.

2 years ago

Reply from American Home Shield

Hi Heather, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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Richard Chaplain Pflugerville, TX

Repairs are handled promptly and by professional service technicians.

2 years ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 11th, 2023

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Verified Customer

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Linda Collins NE

Prompt service calls. Both companies had very friendly representatives.

2 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 6th, 2023

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Verified Customer

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Janet Beck Lubbock, TX

Difficult to fulfill all the requirements to get a cash in lieu of.

2 years ago

Reply from American Home Shield

Hi Janet,
Thank you for your feedback!

Apr. 6th, 2023

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Verified Customer

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CARL Elizabethtown, KY

Very awesome job from setting the appointment to the folks who did the work

2 years ago

Reply from American Home Shield

Hi Carl, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

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Verified Customer

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Ollie Elazier Washington, DC

Fast and speedy service along with friendly customer service.

2 years ago

Reply from American Home Shield

Hi Ollie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 6th, 2023

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Verified Customer

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Ren Palmer Aurora, CO

All interaction where professional and service was provided as was promised

2 years ago

Reply from American Home Shield

Hi Ren, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 5th, 2023

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Verified Customer

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CHARLES Montclair, CA

Promptness, professionalism, and friendliness of all involved.

2 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 5th, 2023

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Verified Customer

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LEE Charlotte, NC

Claim was handled professionally and to a successful conclusion.

2 years ago

Reply from American Home Shield

Hi Lee, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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CHRISTINE Las Vegas, NV

It’s been over 3 months - my refrigerator/icemaker still not fixed. 2 different companies has been assigned and tried to fix the issue and still not fixed.

2 years ago

Reply from American Home Shield

Hi Christine, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Apr. 5th, 2023

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Verified Customer

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Robyn Adkisson Heber Springs, AR

I took 2 different hvac guys to fix my furnace! The 2nd guy fixed it completely.

2 years ago

Reply from American Home Shield

Hi Robyn, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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JEANNE Laurel, MD

I appreciated the quick time frame and turnaround in completion.

2 years ago

Reply from American Home Shield

Hi Jeanne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Verified Customer

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Kurt Habelt Weymouth, MA

AHS and the technicians were very response and solved the problem. Thanks so much!

2 years ago

Reply from American Home Shield

Hi Kurt, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 5th, 2023

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