American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Jeanne J Austin, TX

Quick service and worked with me to make sure the job met my satisfaction.

6 years ago

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Rene Rowland Heights, CA

It takes very long to get a representative. You need to add more people to answer your calls.

6 years ago

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Venkat Vavilala Munster, IN

Very difficult to get customer service spent 1 hour ( 3 separate times ) holding the phone to get to speak to customer service !

6 years ago

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Joseph Barnett III Hammond, LA

Poor customer service can't ever get a real person to talk to. They say get online but still no one to talk to there either.

6 years ago

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Phillip Cox Elyria, OH

Long hold times on their toll free number. Never send the same contractor. Rumored to pay contractors to deny claim.

6 years ago

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Shahera Brown

Problem solved less than 24 hours and the technician was in and out!

6 years ago

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deb Lopez Midlothian, VA

I have never had an issue or a question that has gone unsolved or answered!

6 years ago

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Robert Concord, NC

Great experience. Courteous service. Replaced my HVAC unit with a quality unit.

7 years ago

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Ray Leven Philadelphia, PA

The only way to contact them is via phone and the wait for a representative is much longer than the recording states

7 years ago

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Tessie Wyatt Tracy, CA

Contracted companies are efficient with satisfactory outcome.

7 years ago

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Gilder williams

The work was done good and nice and on time so was the work

7 years ago

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Tamika Caleb Harrisburg, NC

Extremely Long wait times calling AHS. Poor communication with contractors, I waited over 2 weeks for them to fix my microwave. Contractor did not call me in 24 hours.

7 years ago

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Anup Carrollton, TX

Was very happy with the service Came fast and fixed the problem in fist time

7 years ago

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mk Thousand Oaks, CA

Service is good. But WILL NOT RENEW because their phone wait times are completely unacceptable

7 years ago

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Stacey Jensby Hastings, NE

The work was done well and they showed up promptly and worked efficiently.

7 years ago

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Erika chavez

Always take more than an hour to answer their phones and the length it took them to completely fix my problem took weeks. Companies they work with do have great service!

7 years ago

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Alfred De La Rosa Bakersfield, CA

Warranty part is excellent, but takes too long to speak with someone. I was on the phone for two hours on one call.

7 years ago

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Virginia piecoro

The service was great! Neat and clean. Knew exactly what was wrong.

7 years ago

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Rupinder Judge

The service was good. The parts took long time and there was no communication for ETA of those parts.

7 years ago

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DANA J MCKAY

It took 2 companies and 4 visits for my air conditioner to get fixed. Still has to pay for Freon and service fee. Not quite sure why I still subscribe to this service.

7 years ago

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Donna Linhart Phoenix, AZ

Timely, Prompt, explained problem and solution in understandable terms.

7 years ago

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Xiaoyu Hu Austin, TX

American Home Shield Service helped me resolve my issues on time as promised.

7 years ago

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Dave Tulsa, OK

They didn't pay for what I felt should of been paid for replacement of heating unit when the repair man stated the unit was dangerous due to age and product.

10 months ago

Reply from American Home Shield

Dear Dave, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jan. 5th, 2024

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Crystal Freeman Houston, TX

Very nice company but a little pricey they will increase your payment if you utilize them.

1 year ago

Reply from American Home Shield

Crystal, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Ms Missy McDonough, GA

The service was so bad that I had to cancel my agreement. The technicians were unprofessional and the service was unpleasant. Instead of continuing to spend money with them, I got a different provider instead.

1 year ago

Reply from American Home Shield

Ms. Missy, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jun. 7th, 2023

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Joseph Scottsdale, AZ

Had this warranty ourselves, the cost is competitive and the warranty covers a lot

1 year ago Edited June 5, 2023

Reply from American Home Shield

Hi Joseph, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah

Jun. 5th, 2023

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Harley Lindenmuth Fairborn, OH

I've American Home Shield with my last two homes. It was bought by the seller. Both times American Home Shield had refused to cover the issues I was having.

1 year ago

Reply from American Home Shield

Hi Harley, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 5th, 2023

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Greg Campbell Bloomfield Hills, MI

This program could be very helpful at times however be prepared for the stress of dealing with multiple contractors until you find the right match

1 year ago

Reply from American Home Shield

Hi Greg, Thank you for sharing the news about your repair issue. I would be glad to speak with you to further assist.

Jan. 5th, 2023

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Thawkes2017 Saraland, AL

They are a bit pricier but their customer service is amazing. You don’t have to continuously hassle them to pay for a claim.

2 years ago

Reply from American Home Shield

Hi Tiffany,
Thank you for sharing your AHS experience. I would be glad to speak with you to address the issues that occurred,

Oct. 19th, 2022

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TexasT Sherman, TX

They usually take care of claims. They aren't the best but 1,000 times better than Choice Home Warranty.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Alex John Aliso Viejo, CA

Great company. However, the customer service should be in the US. The company has a lot of services and decent coverage

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Demetrace Williams Milwaukee, WI

I had American Home shield for some year and theyt make you go through too much red tape to file your claim. I don't recommend.

2 years ago

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Joshua Smith Semmes, AL

American Home Shield was fair in my experience. They did not fight me on claims that were made and offered low rates.

2 years ago

Reply from American Home Shield

Hi Joshua. We appreciate you taking time to write a review. We are happy to know that you are finding the value in your AHS warranty coverage. We look forward to taking care of your next repair need as well.

Dec. 18th, 2021

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Richard Martin

Disingenuous business practice; presumption of customer dishonesty.

4 months ago

Reply from American Home Shield

Hi Richard, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Donnie Brown

charge for a few days and then the other

7 months ago

Reply from American Home Shield

Hi Donnie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 16th, 2024

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Verified Customer

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Latriana Robertson

The organization assigns companies that do not provide proper service.

1 year ago

Reply from American Home Shield

Dear Latriana, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 19th, 2023

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Verified Customer

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William Long Ashburn, VA

poor rating as last service request not fixed

1 year ago

Reply from American Home Shield

Dear William, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Bradley Cleveland, OH

misleading information, awful customer service

1 year ago

Reply from American Home Shield

Bradley, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 7th, 2023

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Verified Customer

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Kristen Donchess Anchorage, AK

Less than desirable service. I never get the same information rep to rep.

1 year ago

Reply from American Home Shield

Kristen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

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Verified Customer

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Pradip Chicago, IL

Not worth it. The service companies scam

1 year ago

Reply from American Home Shield

Dear Pradip, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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Nathan Chesapeake, VA

I just want my a/c working. I haven’t had working a/c for 3 weeks now.

1 year ago

Reply from American Home Shield

Dear Nathan, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 5th, 2023

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Verified Customer

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Richard Springfield, VA

The worst! High deductible/fees, and they don’t honor their commitments.

1 year ago

Reply from American Home Shield

Dear Richard, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 29th, 2023

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Verified Customer

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brandy toney San Francisco, CA

If I could give 0 stars, I would. They breached their contract

1 year ago

Reply from American Home Shield

Brandy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 26th, 2023

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Verified Customer

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Sara Henderson, NC

We like the fact that contractors will be found and sent to do the work for us.

1 year ago

Reply from American Home Shield

Dear Sara, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Amos Mccree Woodbridge, VA

Will say something is covered until it needs to be replaced!

1 year ago

Reply from American Home Shield

Amos, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Melanie St Louis, MO

Poor quality of contractors. Poor Customer Service at American Home Sheild.

1 year ago

Reply from American Home Shield

Dear Melanie, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 8th, 2023

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Verified Customer

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Janet St Louis, MO

The cost doubled this year. I have been with AHS over 20 years.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Janet, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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George Georgetown, TX

AHS uses any means possible to keep from having to replace major appliances.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi George, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Vicky Sewell, NJ

Would give 0 if I could. Wont cover bad appliance. No appeals, no 2nd opinion

1 year ago

Reply from American Home Shield

Vicky, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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Austin Lyles Richmond, TX

Have terrible contractors and don’t help to find decent ones

1 year ago

Reply from American Home Shield

Austin, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

May. 30th, 2023

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