American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Ms Missy McDonough, GA

The service was so bad that I had to cancel my agreement. The technicians were unprofessional and the service was unpleasant. Instead of continuing to spend money with them, I got a different provider instead.

1 year ago

Reply from American Home Shield

Ms. Missy, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jun. 7th, 2023

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Joseph Scottsdale, AZ

Had this warranty ourselves, the cost is competitive and the warranty covers a lot

1 year ago Edited June 5, 2023

Reply from American Home Shield

Hi Joseph, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah

Jun. 5th, 2023

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Harley Lindenmuth Fairborn, OH

I've American Home Shield with my last two homes. It was bought by the seller. Both times American Home Shield had refused to cover the issues I was having.

1 year ago

Reply from American Home Shield

Hi Harley, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 5th, 2023

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Greg Campbell Bloomfield Hills, MI

This program could be very helpful at times however be prepared for the stress of dealing with multiple contractors until you find the right match

1 year ago

Reply from American Home Shield

Hi Greg, Thank you for sharing the news about your repair issue. I would be glad to speak with you to further assist.

Jan. 5th, 2023

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Thawkes2017 Saraland, AL

They are a bit pricier but their customer service is amazing. You don’t have to continuously hassle them to pay for a claim.

2 years ago

Reply from American Home Shield

Hi Tiffany,
Thank you for sharing your AHS experience. I would be glad to speak with you to address the issues that occurred,

Oct. 19th, 2022

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TexasT Sherman, TX

They usually take care of claims. They aren't the best but 1,000 times better than Choice Home Warranty.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Alex John Aliso Viejo, CA

Great company. However, the customer service should be in the US. The company has a lot of services and decent coverage

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Demetrace Williams Milwaukee, WI

I had American Home shield for some year and theyt make you go through too much red tape to file your claim. I don't recommend.

2 years ago

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Joshua Smith Semmes, AL

American Home Shield was fair in my experience. They did not fight me on claims that were made and offered low rates.

2 years ago

Reply from American Home Shield

Hi Joshua. We appreciate you taking time to write a review. We are happy to know that you are finding the value in your AHS warranty coverage. We look forward to taking care of your next repair need as well.

Dec. 18th, 2021

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Donnie Brown

charge for a few days and then the other

6 months ago

Reply from American Home Shield

Hi Donnie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 16th, 2024

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Verified Customer

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Latriana Robertson

The organization assigns companies that do not provide proper service.

1 year ago

Reply from American Home Shield

Dear Latriana, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 19th, 2023

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Verified Customer

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William Long Ashburn, VA

poor rating as last service request not fixed

1 year ago

Reply from American Home Shield

Dear William, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Bradley Cleveland, OH

misleading information, awful customer service

1 year ago

Reply from American Home Shield

Bradley, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 7th, 2023

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Verified Customer

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Kristen Donchess Anchorage, AK

Less than desirable service. I never get the same information rep to rep.

1 year ago

Reply from American Home Shield

Kristen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

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Verified Customer

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Pradip Chicago, IL

Not worth it. The service companies scam

1 year ago

Reply from American Home Shield

Dear Pradip, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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Nathan Chesapeake, VA

I just want my a/c working. I haven’t had working a/c for 3 weeks now.

1 year ago

Reply from American Home Shield

Dear Nathan, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 5th, 2023

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Verified Customer

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Richard Springfield, VA

The worst! High deductible/fees, and they don’t honor their commitments.

1 year ago

Reply from American Home Shield

Dear Richard, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 29th, 2023

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Verified Customer

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brandy toney San Francisco, CA

If I could give 0 stars, I would. They breached their contract

1 year ago

Reply from American Home Shield

Brandy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 26th, 2023

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Verified Customer

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Sara Henderson, NC

We like the fact that contractors will be found and sent to do the work for us.

1 year ago

Reply from American Home Shield

Dear Sara, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Amos Mccree Woodbridge, VA

Will say something is covered until it needs to be replaced!

1 year ago

Reply from American Home Shield

Amos, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Melanie St Louis, MO

Poor quality of contractors. Poor Customer Service at American Home Sheild.

1 year ago

Reply from American Home Shield

Dear Melanie, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 8th, 2023

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Verified Customer

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Janet St Louis, MO

The cost doubled this year. I have been with AHS over 20 years.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Janet, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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George Georgetown, TX

AHS uses any means possible to keep from having to replace major appliances.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi George, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Vicky Sewell, NJ

Would give 0 if I could. Wont cover bad appliance. No appeals, no 2nd opinion

1 year ago

Reply from American Home Shield

Vicky, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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Austin Lyles Richmond, TX

Have terrible contractors and don’t help to find decent ones

1 year ago

Reply from American Home Shield

Austin, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

May. 30th, 2023

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Verified Customer

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Barbara Oakland, CA

Still waiting for refund check promised.

1 year ago

Reply from American Home Shield

Barbara, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2023

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Verified Customer

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David Sterling Chicago, IL

Already saying you won't fix issues. Not a good start

1 year ago

Reply from American Home Shield

David, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2023

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Verified Customer

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Agnes Arlington, TX

They pay the minimum. It’s not worth it

1 year ago

Reply from American Home Shield

Hi Agnes, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 19th, 2023

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Verified Customer

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Sajjad Baltimore, MD

All the time is not sure what includes in the contract or what is not.

1 year ago

Reply from American Home Shield

Sajjad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Alexander Tzvetansky Las Vegas, NV

My valve still not fixed. Last vendor did not come to my house.

1 year ago

Reply from American Home Shield

Hi Alexander, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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Lisa Vizgaudis Centralia, WA

Horrible customer service, I have been waiting for 2 months for a repair.

1 year ago

Reply from American Home Shield

Hi Lisa, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

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Verified Customer

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E.M. Reseda, CA

AHS finds a way to deny most of items I wanted fixed. Not worth the cost.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

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Verified Customer

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Amy Montoya Austin, TX

Rip off. Any visit cost $75, a visit without AHS would be that much anyway

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Amy,
Your feedback is greatly appreciated to help us improve your AHS experience. I would be glad to speak with you to assist with a resolution.

Dec. 16th, 2022

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Verified Customer

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Gladys Woodard Lansing, MI

The customer gets treated very very poorly. No one cares, Service is horrible.

1 year ago

Reply from American Home Shield

Gladys, Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 17th, 2022

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Verified Customer

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F. Scott Pereles Carmel, CA

They are stingy and have sent companies that did not do the repair properly

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 9th, 2022

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Verified Customer

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Wes Battle

Service sucks they are delaying our work

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Sherry Lanzino Severna Park, MD

Takes too long to get an answer, lots of uncovered items

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Phillip Dougherty Omaha, NE

Their customer service has lied to me many times about pricing.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Charlie Mensinger Newark, CA

They take your money and look for ways to not have items fixed

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Wanda Woodards-harris Philadelphia, PA

1 inexperience techs searching for a new home warranty

1 year ago

Reply from American Home Shield

Hi Wanda.
I hate to hear about your service experience and the tech who serviced you. I would be glad to speak with you to resolve this.

Nov. 28th, 2022

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Verified Customer

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Connie Rapid City, SD

Been almost a month trying to get my stove and fridge fixed

1 year ago

Reply from American Home Shield

Hi Connie, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Dec. 7th, 2022

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Verified Customer

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Keyana Hemyari Dallas, TX

Customer service was extremely unhelpful and did not promptly follow up

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 17th, 2022

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Verified Customer

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Jdkfjfjf

Band aid the problems & pick companies that are horrendous to fix

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

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Verified Customer

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don schatzel West Sacramento, CA

Evaluated my problem not sure they solved it

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 18th, 2022

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Verified Customer

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Richard Mason

Quality of service providers, especially HVAC

1 year ago Edited August 8, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 10th, 2022

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Verified Customer

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Hamik Modesto, CA

Hires cheap contractors and approves the lowest price item to fix the issues!

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 10th, 2022

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Verified Customer

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Arealle Franklin Mobile, AL

Poor customer service. Contracted with some poor companies in my area.

1 year ago

Reply from American Home Shield

Hi Arealle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Verified Customer

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Brittain Denise Watkinsville, GA

They agreed to pay me a small portion for a new ac and never have.

2 years ago

Reply from American Home Shield

Hi Brittain, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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DAVID PEREZ III Katy, TX

Contractor repaired manifold and now pipes are leaking

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 4th, 2022

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Verified Customer

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Jenny Janas Kailua, HI

They never fixed the problem and never showed up on time

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

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