American Home Shield: Read 34,384 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Giseli Irvine, CA

The worst company I ever dealt with!! I purchased the highest coverage they have and yet they refused to cover a worn out boot seal for my washing machine.

5 years ago

Reply from American Home Shield

Good morning Giseli,
I hate to hear about your most recent experience and the washer claim denial. I would be glad to speak with you and get the issue resolved.

Jun. 19th, 2019

star star_border star_border star_border star_border

Ed Elizabeth, PA

What a joke one month to repair ac and still not fixed I would not recommend all they do put you off zero stars from me good for landlords bad for tenets

5 years ago

Reply from American Home Shield

Hi Ed,
I understand your concerns regarding your service experience with American Home Shield. I would be glad to speak with you and address the service fee refund request.

May. 30th, 2019

star star star star star

Marcia Fasnacht Paducah, KY

I was very happy with AHS! They got right back with me, with the company info.

5 years ago

Reply from American Home Shield

Hi Marcia,
I hope you continue to enjoy American Home Shield as your home warranty provider!

Jun. 18th, 2019

star star star star star

Andy Phoenix, AZ

Immediate response. Very capable vendor had my problem fixed the next day.

5 years ago

Reply from American Home Shield

Hi Andy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

star star star star_border star_border

Charles Abingdon, VA

I was happy with the response I had but the service personnel were not allowed to fix the problem that caused it

5 years ago

star star star star star_border

David Smedley Dayton, NV

Tect's sent out are top rated tect's. On time and have all the equipment needed for the job.

5 years ago

star star star star star

David Phoenix, AZ

Fast , easy and reliable! Awesome company to work with. Highly recommended!

5 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

star star star star star

Greg Elkhart, IN

Service was prompt and the repair done in time. Very impressed!

5 years ago

Reply from American Home Shield

Hi Greg,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

star star star star star

Angie Ott Citrus Heights, CA

Great experience. Quick response. Problem solved hassle free.

5 years ago

Reply from American Home Shield

Hi Angie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

star star star star star

Elizabethr Indio, CA

They responded immediately with a contractor to service my requesr

5 years ago

star star star star star

Bertha simmons Columbia, SC

I had a great experience with the locksmith. He was very helpful.

5 years ago

Reply from American Home Shield

Hi Bertha,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

star star star star star

Vicki S Burbach

AHS was very responsive and lined me up with an excellent plumber.

5 years ago

star star_border star_border star_border star_border

AMC Stapleton, GA

Poor customer service. Terribly long wait times when you call. After waiting about an hour to speak with someone I was hung up on with no call back. This has happened twice

5 years ago

star star star star star

Craft Las Vegas, NV

Contractors working with AHS are well screened and qualified.

5 years ago

star star star star_border star_border

J house Philadelphia, PA

The service tech was polite and professional however I did not agree with his diagnosis of my dripping shower.

5 years ago

Reply from American Home Shield

Hi J,
Your feedback is more than appreciated and we would be glad to speak with you and discuss the shower.

Feb. 18th, 2020

star star star star star

Joe Williams Fayetteville, AR

Responds as quickly as possible with a contractor to handle the situation

5 years ago

Reply from American Home Shield

Hi Joe,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. W

Jun. 18th, 2019

star star star star star

kerry young Magnolia, TX

They replaced my fridge! Always quick to get someone to my home. Price is fair.

5 years ago

star star star star star

Joe M Waxahachie, TX

Great service, good customer service. Fast service when called upon.

5 years ago

star star star star star

Robin Pahrump, NV

On time, experienced. Knowledgeable and complete. Very helpful.

5 years ago

star star star star star

Roberta Eaton Rapids, MI

They came out and fixed the problem. They were great to work with

5 years ago

star star star star star

jas Fresno, CA

was simple and easy to file a work order service. extremely satisfied

5 years ago

star star_border star_border star_border star_border

Rob M Hampton Falls, NH

AHS told me to find my own plumber and get reimburse. Found one and paid him but having trouble getting reimbursed by AHS...they don’t return phone calls.

5 years ago

star star star star star

Shelley Boyd

Excellent communication and getting repair done n a timely manner

5 years ago

star star star star star

Sue San Antonio, TX

Had doorbell and garbage disposal fixed. Rapid response. Polite repairmen.

5 years ago

star star star star star

big dog 10 Chicago, IL

Great Service from American home Shield. Just need better contractors

5 years ago

star star_border star_border star_border star_border

Robert Korfin Monroeville, PA

When I call for service, I wait over 30 minutes to talk to an agent. Often, y The agent has a poor grasp of English which makes the process frustrating.

5 years ago

star star star star star

Debby Stillwater, OK

Prompt, kept me updated and replaced the disposal quit and efficiently.

5 years ago

star star star star star_border

Victor Greenville, SC

Good coverage for all home appliances. Fast response to service requests and follow-up if needed.

5 years ago

star star star star_border star_border

Ash P Fullerton, CA

Sorry but it took almost 3 days to get plumbing service for a water closet. That is TOO long. It caused inconvenience.

5 years ago

star star star star star

Ms. Parker Little Rock, AR

They make sure they send the most certified companies to fix the problem.

5 years ago

star star star star star_border

James Sowerby Houston, TX

Most recently had access to very good plumbing company H& H Plumbing, Houston TX

5 years ago

star star star star star_border

Stephen DesLauriers Damascus, MD

Good service, feel that $730 for a dead furnace was a little low since it cost $3000 to replace.

6 years ago

star star star star star

Vija Cox

Best Buy ever. Very prompt and courteous. They have never failed me.

6 years ago

star star star star star_border

tom coe Marietta, GA

the new oven works and looks great thank you. the people wre good and knew there job

6 years ago

star star star star star

Sharon Terry, MS

Always timely in responding to my request. Very professional.

6 years ago

star star star star star

Cynthia Konow Benton Harbor, MI

All went well ... very courteous... very professional .. very on time

6 years ago

star star star star_border star_border

Norman Mustafa

Customer service leaves a lot to be desired. Easy to schedule service and contractors are generally good.

6 years ago

star star star star star_border

Ali Malek Carmel, IN

I called 3 times for 3 different issue. All issues were resolved in a timely manor.

6 years ago

star star star star star_border

Rich Bayes Addison, MI

Results were great, however, it is a 30 to 40 minute wait on the phone to get help.

6 years ago

star star star star star

BRENDA F. SHIELDS Spartanburg, SC

I am in real estate sales and recommend AHS to all my clients.

6 years ago

star star star star star

susan tompkins Cosby, TN

Fast response to repairing our heating unit. Very good customer service

6 years ago

star star_border star_border star_border star_border

Randolph Baum Garden Grove, CA

Website inoperative. Telephone 3 hour wait to speak to customer service. Service providers unavailable for more than 48 hrs. Called by service provider 3 days after request.

6 years ago

star star star star star

Patti Williams Newnan, GA

Be with this company 8 years. I have never had any issues with my repairs.

6 years ago

star star star star star

Victoria Spry Frisco, TX

Service Person was on time as promised. Service performed was very saisfactory

6 years ago

star star_border star_border star_border star_border

Sam Singh Laurel, MD

Very poor service, takes hour waiting to talk to customer service and they don't full fill their obligations. Made excuse not to cover the product. Horrible customer service.

6 years ago Edited September 14, 2021

star star star star star_border

Michael Moore Sherman, TX

Like the comfort of knowing my appliances are covered, it’s a great safety net.

6 years ago

star star star star_border star_border

Michael Horsley Cleveland, AL

American Home Shield is a great home warranty company. It could work on making phone time a lot quicker.

6 years ago

star star_border star_border star_border star_border

Joyce Barnes Ormond Beach, FL

I am not happy at all. When can I get a NEW dishwasher??? The repair man has been here 5 times and he is scheduled to come back again to fix it. We will see. Not happy.

6 years ago

star star star star star

Ginvenzetta Burton Shreveport, LA

My washer could not be fixed and the had me a new one right away

6 years ago

star star star_border star_border star_border

Davietta Hicks Houston, TX

Premium is too expensive and it takes to long to get someone to come out to your home also the service fee is way too expensive.

6 years ago

American Home Shield Reviews