American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Charlotte

It sometimes takes a while for service to be completed

5 years ago

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Jo ann russell

They did not make an effort to help us resolve our problem

5 years ago

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Cheryl

They are not repairing or replacing my hot water heater that is suppose to be covered

5 years ago

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Sharon

I had a rough time getting my appliance replaced

5 years ago

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Gill

Had to wait 3 1/2 hours on hold to get my service

6 years ago

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Kimberly Mayers

If you have a problem it is impossible to get someone to help you with it.

6 years ago

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Daniel Signorelli Heise

its very hard to get a hold of american home sheild reprensative

6 years ago

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Larry Schmitz

they paid for the water heater but the additional costs were more than the heater.

6 years ago

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Kerry Rickard

Have a open file that they have failed to resolve in timely manner

6 years ago

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Conrad Strohl

do not use local contractors. wait time- 1 to hrs to get thru.

6 years ago

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Kris

Takes too long for technician to come out

6 years ago

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Craig Thornton

The do not stand behind their customers. One has to wait on hold up to 2 hours.

6 years ago

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Camilla Stiles

Because I placed a order but haven't heard anything back

6 years ago

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Judy Thurman Leander, TX

No service for an emergency plumbing problem. Have paid twice out of pocket waiting for AHS

6 years ago

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Anonymous Norcross, GA

Prices went up significantly without any claims.

6 years ago

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Dianne Dalton, GA

Can not reach customer service. Repairs take too long.

6 years ago

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Rowena Piedad Torrance, CA

Very hard to contact them wait time on d phone is 3 hours

6 years ago

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Sue Trueblood Lakeside, CA

We've often had problems with the contractors they've sent.

6 years ago

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Vance Rockford Chicago, IL

Have to long of a wait time for help on the phone.

6 years ago

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Wally Hugo, MN

16 hours telephone wait over 3 days to make contact.

6 years ago

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Arle Turini Cumming, GA

Days to reach anyone but oh the monies taken out of bank pronto

6 years ago

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robert Del Mar, CA

they did replace my garbage disposal with same brand. they were only allowing for a cheap one

6 years ago

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John Pompano Beach, FL

average. takes a couple of days to get someone to come out

6 years ago

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Carol Wheaton, IL

Always seem to have to wait days for parts

6 years ago

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Claude Scally Burleson, TX

I had to replace the part twice and now my buzzer does not work

6 years ago

Reply from American Home Shield

Hello Claude, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 19th, 2020

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Isidro Fresno, CA

Had to use my policy 4 times. It only fixed my problem 2 of the 4 times.

6 years ago

Reply from American Home Shield

Hi Isidro, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 18th, 2020

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Bill Zeller Peachtree City, GA

too many excuses on items you say you will repair or replace.

6 years ago

Reply from American Home Shield

Hi Bill, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 13th, 2020

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David Macko Denton, TX

After over two weeks my ice machine is still not working on my refrigerator

6 years ago

Reply from American Home Shield

Hi David, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.

Aug. 13th, 2020

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Shawn Buchanan, TN

Online is excellent call in service is abysmal

6 years ago

Reply from American Home Shield

Hi Shawn,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Aug. 13th, 2020

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Dutch Price Prairieville, LA

The quality of service companies aren't always that good.

6 years ago

Reply from American Home Shield

Hi Dutch,
Thank you for your feedback!

Aug. 13th, 2020

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PGP West Covina, CA

It takes so long to get help from a live person.

6 years ago

Reply from American Home Shield

Hi PGP, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 13th, 2020

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Kathy W Saint Paul, MN

Had to wait on hold over 3 hours to get assistance

6 years ago

Reply from American Home Shield

Hello Kathy, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 4th, 2020

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b College Station, TX

Prompt service and frequent reminders about appointments

6 years ago

Reply from American Home Shield

Hello B, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 5th, 2020

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Benjamin Falls Church, VA

It's extremely difficult to get through. I waited over an hour before my call was answered

6 years ago

Reply from American Home Shield

Hi Benjamin, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Jamis Minneapolis, MN

many things aren't covered and the 75$ fee for each visit- even if related issues, is a rip off.

6 years ago

Reply from American Home Shield

Hello Jamis, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Janelle Corpus Christi, TX

Called too many times to get a co back out

6 years ago

Reply from American Home Shield

Hi Janelle,
Thank you for your feedback about your service experience!

Aug. 6th, 2020

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Mary Whittle Dayton, TN

Communication and wait times could be improved

6 years ago

Reply from American Home Shield

Hello Mary, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 5th, 2020

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Toni Cypress, TX

The company was good but was over an hour late each time

6 years ago

Reply from American Home Shield

Hello Toni, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 5th, 2020

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Karen deWaard

1 1/2 wait on the phone every time!! Okay I can say the same things 1 1/2 hrs wait to be helped!!

6 years ago

Reply from American Home Shield

Hi Karen, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Once again I do apologize and thank you for being the best part of American Home Shield.

Jul. 27th, 2020

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Jereme Smith

They charge a service fee whether or not they actually "fix anything" -- just for coming out

6 years ago

Reply from American Home Shield

Hi Jereme, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 27th, 2020

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Jennifer

Scammers. You should be ashamed. Horrible company. Waste of time and is a scam.

6 years ago

Reply from American Home Shield

Hello Jennifer, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Jul. 28th, 2020

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Jim

Great help on one issue. No help on another issue.

6 years ago

Reply from American Home Shield

Hi Jim, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues.
I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Randi

Sometimes takes few days for repair people to come out

6 years ago

Reply from American Home Shield

Hello Randi, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way.
I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Kay Mayo

Long wait times ( 2 hrs on hold ) just to get a representative

6 years ago

Reply from American Home Shield

Hi Kay,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 29th, 2020

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Milagros Ragos

Very hard to call, nobody is answering the phone

6 years ago

Reply from American Home Shield

Hello Milagros, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

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cheryl Bjeletich thomas

They are too hard to contact. I need a replacement appliance. They are ignoring me.

6 years ago

Reply from American Home Shield

Hi Cheryl,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

Jul. 21st, 2020

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Jeff Smith

Can't get ahold of anyone on the phone poor customer service

6 years ago

Reply from American Home Shield

Hi Jeff,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Carol Skinner

Can't get the repairman that they have always used.

6 years ago

Reply from American Home Shield

Hi Carol, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way.
I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Joyce

some of the of the companies they sent are not good.

6 years ago

Reply from American Home Shield

Hello Joyce, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Jul. 28th, 2020

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B sears

I have had to have a technician come 4 times this month for repairs I lost 350.00 in food

6 years ago

Reply from American Home Shield

Hi B,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 20th, 2020

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