American Home Shield: Read 34,307 User Reviews From Real Homeowners

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MYKIESHA Baltimore, MD

Tech was knowledgeable and professional. Came on time and left a clean work area.

2 years ago

Reply from American Home Shield

Hi Mykiesha, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 31st, 2022

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ro-ji@comcast.net Antioch, CA

I was happy with the timely fashion in which the work was done

2 years ago

Reply from American Home Shield

Hi, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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CLESHETTA Milwaukee, WI

Took months to repair appliances. Once I complained to the state they finally replaced the appliance. Poor customer service

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Cleshetta, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 20th, 2022

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LOUANNE Springfield, OH

I loved the initial service request and had numerous calls to get the plumbing stoppage fixed.

2 years ago

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TIMOTHY Columbus, OH

Great job all good quick and efficient will recommend to any one

2 years ago

Reply from American Home Shield

Hi Timothy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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PATRICIA Plainfield, IL

Excellent customer service, prompt resolution to my problem.

2 years ago

Reply from American Home Shield

Hi Patricia, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 20th, 2022

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Alishia Rhodes Lawrenceville, GA

Helped me with my issues with my home appliances and electrical outlet

2 years ago Edited May 25, 2022

Reply from American Home Shield

Hi Alishia, We appreciate your feedback and hope you continue to enjoy!

May. 19th, 2022

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Vanessa Sligar Mobile, AL

Good response to service requests Professional contractors used

2 years ago

Reply from American Home Shield

Hi Vanessa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Leslie Jammer Shreveport, LA

Ease of process and the customer service agents are top notch!!

2 years ago

Reply from American Home Shield

Hi Leslie, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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Heather Murphy San Antonio, TX

Customer service is not as good as it used to be. Service providers are excellent.

2 years ago Edited May 20, 2022

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Myra Knowles Santa Clara, CA

Service member was timely, knowledgeable and courteous. Thank you very much.

2 years ago

Reply from American Home Shield

Hi Myra, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Napoleon Hinton

Quality Service and everything was timely and professional

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Napoleon, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Sue Adams Pineville, LA

I received a Prompt phone answer and had a very polite operator

2 years ago

Reply from American Home Shield

Hi Sue, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Nick Hamaker Sacramento, CA

The dispatch from AHS to local contractor is slow, the appt set in system does not relate to local company.

2 years ago

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Steve Pitman Largo, FL

American home shield covered my hot water heater with no issues,process was quick and efficient

2 years ago

Reply from American Home Shield

Hi Steve. Thank you so much for the positive feedback. We are so happy to know that the issue with your water heater was resolved to your satisfaction. Please continue to let us know how we are doing. Thank you for choosing AHS.

Dec. 18th, 2021

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Amelya Wilmott Owasso, OK

Horrible service, rude associates, atrocious communication. Took over 3 months and $2000 to get our air conditioner fixed. Embarrassed I gave them a penny.

3 years ago

Reply from American Home Shield

Hi Amelya. I am sorry to hear that you were not please with the service you received for your air conditioning. I would be happy to speak with you to further address this issue.

Sep. 29th, 2021

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Nadine Light Spring Hill, FL

Stay away from AHS this the worst company I have ever seen. They are stilling money from customers. Do not expect from them to repair something in your house.

3 years ago

Reply from American Home Shield

Hi Nadine. We are very sorry to hear that you are disappointed with your AHS experience. We know how important it is to have your repair needs resolved. I would be happy to speak with you to assist further regarding this matter.

Jun. 1st, 2021

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Rom Mendawi Reseda, CA

It is just not what the promise you to do! Their customer service is in a different country that they have no idea what they talk about!

3 years ago

Reply from American Home Shield

Hi Rom,
Thank you for bringing the customer service issues to our attention. We would be glad to speak with you.

Apr. 14th, 2021

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Colten Soelzer Ulysses, KS

DO NOT USE!! I wasted hours on the phone with this company it was one of the worst experiences I have ever had. They do not listen, they do not try. I am canceling ASAP.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 24th, 2021

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gangidi reddy Buford, GA

At least 2nd attempt you guys send right Technician. He had done a great job.

3 years ago

Reply from American Home Shield

Hi Gangidi,
I am pleased to hear about the second technician that was able to correct the repair. I hope you continue to enjoy!

Mar. 24th, 2021

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Sunny Harris Orange Park, FL

I’ve had this problem several times but they finally fired the person that they keep sending over in a new person came in the service was amazing

3 years ago

Reply from American Home Shield

Hi Sunny,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you regarding the technician.

Mar. 24th, 2021

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Luciris Fisher ,

Quick service and reasonable prices. Always willing to help if I have an issue.

3 years ago

Reply from American Home Shield

Hi Luciris,
We are pleased to hear about your American Home Shield service experience and the affordable plans that we offer.

Mar. 10th, 2021

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Bill Brinkman San Ramon, CA

Very easy to work with and focused on customer satisfaction.

3 years ago

Reply from American Home Shield

Hi Bill,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 15th, 2021

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Russ Fleming Wadesboro, NC

Excellent service. Quick response. Technician was fantastic

3 years ago

Reply from American Home Shield

Hi Russ,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Yvonne Fernandez Rancho Cucamonga, CA

Great customer service. Always very friendly, courteous and professional.

3 years ago

Reply from American Home Shield

Hi Yvonne, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Mujahid Ali Reston, VA

Very customer-oriented warranty company. Always on top of the repair service.

3 years ago

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Bob Curran Frisco, TX

The tech arrived and texted prior to arrival. Was quick, efficient, and polite!

3 years ago

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Amy Ertwine Pylesville, MD

They keep us informed of specials and maintenance we should perform

4 years ago

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richandsteph Oklahoma City, OK

Have a pending appliance replacement that seems to have gone into oblivion - no call, no notice, no progress after appliance deemed unrepairable by service tech

4 years ago

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Cheryl Lima, OH

They have been very helpful and responsive to my home repair needs.

4 years ago

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Victor Las Vegas, NV

The service was conducted the next day and the issue was resolving.

4 years ago

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Paul Bergetz Algonquin, IL

No problems been using AHS for 30 years . They always send a well trained tech.

4 years ago

Reply from American Home Shield

Hello Paul, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 17th, 2020

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UserCPC UserCPC Tucson, AZ

Fast response to assign a contractor to the case to fix our home A/C!

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 11th, 2020

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Tc ,

They were able to fix my dryer in a fast and professional way.

4 years ago

Reply from American Home Shield

Hi Tc, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Tata Lake Forest, CA

I cancelled my request about 1 month ago because AHS twice didn't provide the connection between me and contractor. Since I haven't received 75$ back.

4 years ago

Reply from American Home Shield

Hi Tata, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 22nd, 2020

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Julia Lamas Yucaipa, CA

Over 10 years and 4 policies with AHS , bad phone service be prepared for 1-3 hr hold time

4 years ago

Reply from American Home Shield

Hi Julia,
Thank you for 10 years of patronage and for sharing feedback about your experience!

Jul. 28th, 2020

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Mary Jo Thrailkill

We have been with ahs for over 20 years and have always been treated ver good

4 years ago

Reply from American Home Shield

Hi Mary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Jon W

Required very little effort and my problem was solved in less than 48 hours

4 years ago

Reply from American Home Shield

Hi Jon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Stephen Seiler

reliable sub-contractors / but difficult to actually speak with a live AHS agent

4 years ago

Reply from American Home Shield

Hi Stephen,
Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020

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Brian P

Easy to work with quick response...professionals sent over when needed.

4 years ago

Reply from American Home Shield

Hi Brian,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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SHARON POZZI

prompt and very professional. Technican even reset by stove clock!

4 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Joe Tauer

Honest, helpful, good service people assigned to a job, timely, job done right.

4 years ago

Reply from American Home Shield

Hi Joe,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Kay P.

They were very quick with their repair and explained everything to me.

4 years ago

Reply from American Home Shield

Hi Kay,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Jeffrey Wetjen

fast service on needed getting excellent repare people to fix the problem.

4 years ago

Reply from American Home Shield

Hi Jeffrey,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jul. 8th, 2020

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Jeff and Matt Sugar

very responsive, fixed the problem Will recommend this company

4 years ago

Reply from American Home Shield

Hi Jeff and Matt,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 8th, 2020

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Sean Sakimae

the service was quick and they chose a quality repair company

4 years ago

Reply from American Home Shield

Hi Sean,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Susan Umpleby

Get prompt response and service when I call them or make a claim online.

4 years ago

Reply from American Home Shield

Hi Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Amy S.

Quick to take care of any issue. They follow any job all the way through.

4 years ago

Reply from American Home Shield

Hi Amy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Hector

They thried to help me out asp. But someconpanies they not good

4 years ago

Reply from American Home Shield

Hi Hector,
Thank you for your feedback about your AHS experience!

Jul. 8th, 2020

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Nik

Sometimes it is difficult to get an actual person on the phone when there is an issue.

4 years ago

Reply from American Home Shield

Hi Nik,
We are working to improve the hold times.

Jul. 15th, 2020

American Home Shield Reviews