American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Pamela Rucker Wake Forest, NC

The entire process was made easy after I reported the issue .

1 year ago

Reply from American Home Shield

Hi Pamela, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 1st, 2023

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EILEEN La Quinta, CA

Prompt and thorough ! We always get great service with American Home Shield

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 1st, 2023

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Marc McKnight Orange, CA

Allison was very informative, about how to be preventative and helpful.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2023

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HENRY Pearland, TX

I was charged $1040. For a compressor replacement on my Heat pump. I bought insurance from American Home Shield to avoid having big expenses pop up.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 1st, 2023

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Charles Stephens New Braunfels, TX

Has always worked very well for us. Have used AMS foe a very long time.

1 year ago Edited February 8, 2023

Reply from American Home Shield

Hi Charles, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 30th, 2023

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Craig Robinson Greenville, SC

Like them item coverage & speed of claims / service call processing

1 year ago

Reply from American Home Shield

Hi Craig, Thank you for providing us with your American Home Shield feedback! We hope you continue to enjoy your experience.

Jan. 30th, 2023

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JENNIFER

Ease of use. Ability to do most stuff online. Can reach a person if needed.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Maribeth Burr Twinsburg, OH

Excellent customer service and got a prompt phone call from repair company!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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Jackson Tyler Winter Springs, FL

Amazing service. Very quick and efficient. Helpful when I had questions.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Felix Shrayber San Francisco, CA

American Home Shield warranty is worth having for unexpected emergencies!

1 year ago Edited February 9, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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ROBERT Shreveport, LA

Ease of filing claims, friendliness of representatives and followthru.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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FELECIA Garland, TX

I sent paperwork in for reimbursement from my AC repair in August and I still don’t have a check or any info relating to it.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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Chris Bridges Little Rock, AR

great service and responsive. Local company called within 24 hours.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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iron penguin Henderson, NV

Nothing to dislike American shield was on top of the situation

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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Anthony Alvarez

Excellent communications and service with a prompt response!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Karen Barnegat, NJ

Great customer service and has reliable contractors working with them

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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Arnold Velazquez

Quick response and easy to summit a claim. Very professional service 👍

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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DEBORAH Richmond, VA

Prompt responsive service. They follow up when they promise.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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Woodie Brown Petersburg, VA

Service was fast. Unfortunately my problem was not 100% covered but better than no coverage.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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Charmatte Jackson Matteson, IL

They have taken care of every problem and renewal was easy.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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TERESA Columbus, OH

I were very pleased that Home Shield took care our furnace right away!😃

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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EDGAR Belleville, IL

The second person came out identified the problem and fixed it

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Sandra Jackson Los Angeles, CA

When waiting for authorization no seems to get back to you I had to call myself!!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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Shirley J Cole

Prompt service, professional affiliations, excellent results

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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SHASHIKIRAN Rockville, MD

They are very prompt and good resolving all the problems in one category

1 year ago

Reply from American Home Shield

Hi Shashikiran, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2023

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MIKE Bluffton, SC

Not enough contractors to properly service policy holders . Inefficient scheduling . Not able to get appointments for heat and AC service for weeks !!! !

1 year ago

Reply from American Home Shield

Mike, Thank you for letting us know about your concerns regarding your HVAC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Laurie A Larkin Morro Bay, CA

Took awhile but did get new microwave after 4 service calls

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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ANN Brandon, FL

It is best to work directly w the vendor assigned 1800 is not always reliable

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2023

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Richshaunda Taylor Lee's Summit, MO

Excellent customer service, smooth claim process, and worth every penny!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 25th, 2023

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jackie rosner Leland, NC

Responsive, attentive and prompt assistance. Really appreciate this company

1 year ago

Reply from American Home Shield

Hi Jackie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2023

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Nora Rowny Centreville, VA

Reliable, on time , cleaned up and did the job. Exactly what I wanted and needed.

1 year ago

Reply from American Home Shield

Hi Nora, Thank you for your feedback about your AHS experience.

Jan. 24th, 2023

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R N Dickinson, TX

Did not have to argue with anyone about a fix or whether it would be covered.

1 year ago Edited February 2, 2023

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 23rd, 2023

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Gary Carlton

Quick response, and we got set up with a competent repairman the next day.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 23rd, 2023

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SAUL Brownsville, TX

They get me a contractor ASAP. They are efficient when I call them.

1 year ago

Reply from American Home Shield

Hi Saul, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 20th, 2023

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PAUL

Great service just call and the problem is repaired no worries on my end.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

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Vernon McIntosh Memphis, TN

The agent I spoke with seemed highly motivated to help me resolve my issue.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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Frank Belser Oroville, CA

Other than it taking four weeks to complete the repair everything is fine...now

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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VESTER

Liked everything about his service!!! It was fast!!! Thank you so much!!!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

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Antwuan Hill Norcross, GA

Great communication and good support when it comes to get work done on repairs!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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Thomas Peck Milton, FL

Thanks! Appreciate it. Folks get me the help I need when I need it!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 19th, 2023

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KAREN Belton, TX

Easy to file a claim, and fast response by repairing business

1 year ago

Reply from American Home Shield

Karen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 18th, 2023

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Janis Adams Dallas, TX

Ease of contact. Quick, efficient, courteous service. Fixed the problem.

1 year ago

Reply from American Home Shield

Janis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2023

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Robert Hurtado Fresno, CA

They handle all my issues promptly. Electrical and washing machine

1 year ago

Reply from American Home Shield

Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2023

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VANESSA Richmond, VA

My experience was great. Good response time and follow through.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 12th, 2023

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Pat Alstonaldrich WA

The plumber was knowledgeable and gave us great customer service.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2023

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CATHERINE MARGIOTTA Houston, TX

I like they answer the phone and are very helpful all the time

1 year ago

Reply from American Home Shield

Catherine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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DAVID Santa Fe, NM

The service people came on time and fixed the problem quickly.

1 year ago

Reply from American Home Shield

David,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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Wallace McLoyd Oklahoma City, OK

I enjoy all aspects of what American Homeshield has to offer. No real issues were experienced.

1 year ago

Reply from American Home Shield

Wallace,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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MICHAEL East Orange, NJ

Very on top of your home problems and a person is sent out asap.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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OUISA (not Louisa) Harker Heights, TX

Response time, courteous, didn't make me feel stupid, knowledgeable.

1 year ago

Reply from American Home Shield

Ouisa,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

American Home Shield Reviews