American Home Shield: Read 34,384 User Reviews From Real Homeowners

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LAN

Easy to request the service. Also the second opinion offer is very good feature

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

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Rick Walker Mobile, AL

Curtious professional installation very fast and friendly completion

1 year ago

Reply from American Home Shield

Hi Rick, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 24th, 2023

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JOHN Fargo, ND

Great people. Always there to help, assist. Only a phone call away.

1 year ago

Reply from American Home Shield

Hi John,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

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MONA Beverly Hills, FL

The automated phone service was good! Was not happy with the past .

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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TERESA Washington, DC

Better coverage than other service providers. Excellent response time.

1 year ago

Reply from American Home Shield

Hi Teresa,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 23rd, 2023

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Leah Marie Ozark, AL

I like the coverage they offer. If they can't fix it they replace it

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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LaTorsha Rogers Talladega, AL

So far, no complaints. As long as my monthly rate DOESN'T increase again.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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JAMES Boardman, OR

Love the Representative they are very helpful and eager to a find solution to my problem.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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CINDY Spanish Fork, UT

They will cover what needs to be covered and actually be useful.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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SHALANA Avon, MA

I like that they are very professional and that they respond to you quickly.

1 year ago

Reply from American Home Shield

Hi Shalana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

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VINCENT

service was efficient friendly and completed his work timely

1 year ago

Reply from American Home Shield

Hi Vincent, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2023

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Mark Ford Stuarts Draft, VA

Great Company! Easy to deal with and always comes through when needed!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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JOAN Philadelphia, PA

Response to service calls is very slow - not AHS, but the time it takes for someone to actually arrive is 1-2 weeks.

1 year ago

Reply from American Home Shield

Hi Joan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter

Feb. 23rd, 2023

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Tina Scott The Villages, FL

Very fast with response. Easy to use online service to schedule an apoointment.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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ROSALIND Inglewood, CA

I’m very happy with the service provided by American Home Shield.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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JACK Mustang, OK

American Home Shield saves me money, bottom line. I am very grateful.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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Darryl Walker Washington, DC

Customer service has a problem armoring your wishes of not allowing certain technicians to come to your home

1 year ago

Reply from American Home Shield

Hi Darryl, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Larry Carter Gate City, VA

Provided a professional Plumber to diagnose the problem and correct the issue.

1 year ago

Reply from American Home Shield

Hi Larry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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ESPERANZA Fresno, CA

I liked that they were very fast on sending someone to fix my dryer.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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STACIE Tallahassee, FL

Great customer service. Very helpful and accommodating to service requests.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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SYDNEY Aberdeen, MD

Company has handled all of my service requests quickly and to my satisfaction.

1 year ago

Reply from American Home Shield

Hi Sydney, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

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TERRY Punta Gorda, FL

I like an outlet to hire a repairman, but I do not like being ghosted.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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JAMES Tulsa, OK

Everything went smoothly and my repair was done professionaly!

1 year ago

Reply from American Home Shield

Hi James, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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THOMAS Fredericksburg, VA

Appreciate AHS' ability to expedite the customer's request for service.

1 year ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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JONATHAN Denver, CO

Responsive and timely - no hassel sent repairman and accepted the results.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 21st, 2023

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Cathleen F. Las Vegas, NV

Easy to schedule. Customer service has greatly improved since last year.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 17th, 2023

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Ursula Jackson Richmond Hill, GA

I have requested couples times for a hard copy of my contract and I have receive it, still waiting on it!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

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WAYNE Hazlehurst, GA

the very short turn around time in getting my problem resolved

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

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R Barter Mobile, AL

Excellent service from y’all been with American Home Shield for four years

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 17th, 2023

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Brigitte Richards North Las Vegas, NV

I got immediate answer to my request when I completed an online claim

1 year ago

Reply from American Home Shield

Hi Brigitte,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 15th, 2023

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Linda Carter Baltimore, MD

Was understanding with my issues and had a great company to fix my issue.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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Manuel Duran Karina Hernandez Round Rock, TX

The service was fast and the company assigned did a good job.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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CRAIG Reno, NV

Service was great. Was able to fix immediately and right first time

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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CHARLES Houston, TX

Everyone that we have dealt with have been very professional and friendly..

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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John Pszoniak Barstow, CA

Service was quick to reply and then professionally preformed.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 14th, 2023

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STEVEN Madera, CA

Good company, they make sure your claim is handled on a timely manner.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 14th, 2023

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JOAN

Some of the Companies. Too long to get parts. Went 20 days in August of 2021 with out AC. Unexcecuseable.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 14th, 2023

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Amy Richardson Franklin, TN

I think that AMS is a great company that provides a great service to their customers.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 9th, 2023

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CORI Santa Cruz, CA

The man who came out to the house was prompt and knowledgeable!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 9th, 2023

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Clifton Wrencher Montgomery, AL

For this service everything went great. BC Plumbing as an A+.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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DAWN Belleville, IL

Easy process to request service. Fast response and quality work.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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Thomas H Raleigh, NC

contractors sent ask for more money to "upgrade" to what is currently instales. Customer support SUCKS

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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Edward Jaime San Antonio, TX

Great service and the customer service walk me through process

1 year ago

Reply from American Home Shield

Hi Edward, We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 8th, 2023

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ROY Alexandria, VA

Customer service and quick response to have the issue resolved.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 6th, 2023

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Mindy Needleman Louisville, KY

Good service, but disappointed that AHS didn’t cover complete installation n parts!

1 year ago

Reply from American Home Shield

Hi Mindy, We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 2nd, 2023

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Antoinette Awuakye Portland, OR

I am still waiting for a check for my broken dishwasher. Can't buy one until I receive a check. It's been three weeks. Nothing.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 1st, 2023

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WILLIAM McKinney, TX

Reps are super nice. The contractors they use know what their doing.

1 year ago

Reply from American Home Shield

Hi William,
We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 2nd, 2023

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Jennifer Ramos

They were able to fix our issues ! They covered our claims !

1 year ago

Reply from American Home Shield

Hi Jennifer, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

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DOUGLAS Findlay, OH

I liked the ease in requesting the service call for the issue.

1 year ago

Reply from American Home Shield

Hi Douglas, We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 2nd, 2023

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Brian Graham Atlanta, GA

The process was easy and the service company was quick to handle the issue.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

American Home Shield Reviews