American Home Shield: Read 34,871 User Reviews From Real Homeowners

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ROBERT L ARVISO Mesa, AZ

Horrible customer service. Very bad communication with offshore customer service.

4 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about the lack of customer service that has been experienced through AHS. I would be glad to speak with you to assist with a resolution.

Sep. 23rd, 2021

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Manuela Jenkins Montgomery, AL

It’s been a month and my plan is still not fixed

4 years ago

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Mark E Ferguson Angleton, TX

slow when you are waiting on a air-conditioner decision

4 years ago

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Stephanie Harrison-Colbert Harrison-Colbert Harrison-Colbert Brandywine, MD

Unfortunately they don't have any respect for customers who been with them for 10 or more years.

4 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for reviewing your experience with AHS. I am sorry to hear that you have not pleased with the service provided. I would be happy to speak with you to further address this issue.

Sep. 14th, 2021

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STUART FEINBLATT Houston, TX

Gets the job done but lacks options and flexibility

4 years ago

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Shirley Richboro, PA

Process to close the claim takes forever

4 years ago

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Anthony Pareti Ankeny, IA

Very poor customer service. No help with a difficult vendor.

4 years ago

Reply from American Home Shield

Hi Anthony. Thank you for expressing your concerns. I am sorry you did not receive any help with a difficult vendor. I would be happy to speak with you to address the matter further.

Sep. 9th, 2021

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Kristy Tallahassee, FL

I continue being told lies by your representatives. I'm calling on Monday to cancel my policy.

4 years ago

Reply from American Home Shield

Hi Kristy,
I hate to hear about your most recent AHS service experience and the miscommunication for customer service. I would be glad to speak with you to resolve this.

Sep. 9th, 2021

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LUKE KAITHACKAL The Colony, TX

not fix the problem for a/c ,leave it for plumber,water line clogged need to fix

4 years ago

Reply from American Home Shield

Hi Luke. Thank you for letting us know the issue has not been resolved. I can understand the importance of getting the line cleared. I would be happy to speak with you to further address this issue.

Sep. 9th, 2021

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Melissa M Graham Yucaipa, CA

I have had no AC for a month, still no word on parts form AHS

4 years ago

Reply from American Home Shield

Hi Melissa. Thank you for letting us know that the repairs have not been completed for your AC. I would be happy to speak with you to further address this issue.

Sep. 9th, 2021

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R Orozco Virginia Beach, VA

on two occasions I was Not able to get contractor to come out do repairs

4 years ago

Reply from American Home Shield

Hi R Orozco,
I hate to hear about the customer service experience and delay in service. I would be glad to speak with you to get the issues resolved.

Sep. 9th, 2021

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Cavanaugh Fallon, NV

Hard to get a live person to communicate about a work order

4 years ago

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Michael Centa Phoenix, AZ

Can't speak with anyone and get a straight answer

4 years ago

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Terra Snellville, GA

Hardly covers anything, representatives cannot comprehend and only a few good companies contracted

4 years ago

Reply from American Home Shield

Hi Terra. Thank you for your feedback. I am very sorry to hear that you are not happy with the service we provide. I would be happy to speak with you to address any unresolved issue.

Sep. 7th, 2021

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Andrew Smyrna, DE

I called several times after I placed the service call and AHS and AHS never called back.

4 years ago

Reply from American Home Shield

Hi Andrew. Thank you for letting us know that you did not receive the follow up needed to address your service issue. I would be happy to speak with you and assist with resolving the matter.

Sep. 7th, 2021

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Donna Payne Grand Prairie, TX

Terrible customer service , I never received a call back

4 years ago

Reply from American Home Shield

Hi Donna,
I hate to hear about your most recent AHS customer service experience. I would be glad to speak with you to get the issues resolved.

Sep. 8th, 2021

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Olga Leon Brawley, CA

No follow up on repairs when homeowner complains of service not being done

4 years ago

Reply from American Home Shield

Hi Olga. Thank you for providing feedback regarding your service experiencee. I hate to hear you hav an unresolved issue. I would be happy to speak with you to further address this problem.

Aug. 31st, 2021

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Tina Herndon Waukegan, IL

Hard to get answers. Never callback as promised

4 years ago

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Cheryl A Laster Cleveland, OH

Service is good. I just feel the deductible is pricey

4 years ago

Reply from American Home Shield

Hi Cheryl,
We appreciate your feedback and hope you continue to enjoy it!

Sep. 2nd, 2021

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Paula Sherrod Grand Terrace, CA

I submitted a request 5/14/21 to fix the temperature gauge on my oven. It is still not fixed.

4 years ago

Reply from American Home Shield

Hi Paula,
I would like to thank you for bringing this delay to our experience. I will be contacting you to assist with a resolution towards the oven guage.

Aug. 26th, 2021

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Paolo Tavella Cypress, TX

Claim for major items are often denied and difficult

4 years ago

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Judy Pasadena, MD

I am aggravated that you chose a company that does not deal with a water softener issue

4 years ago

Reply from American Home Shield

Hi Judy,
I hate to hear about your most recent AHS experience to have the issue repaired. I would be glad to speak with you to reach a resolution.

Aug. 25th, 2021

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Greg Cunningham Brecksville, OH

Customer service doesn't follow through and return calls.

4 years ago

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Janice Bendolph Tuscaloosa, AL

Had to wait long for service air conditioning repair went almost 2 weeks

4 years ago

Reply from American Home Shield

Hi Janice,
I would like to thank you for bringing the delay in service to our attention. I would be glad to speak with you to get the issue resolved.

Aug. 27th, 2021

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Jason M Mccarty Temple, TX

Horrible customer service. Don’t want to cover anything. Never call back when they say they will

4 years ago

Reply from American Home Shield

Hi Jason,
I hate to hear about your most recent American Home Shield customer service experience. I would be glad to speak with you to discuss the issues that occurred.

Aug. 27th, 2021

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Evelyn Nicholson Southaven, MS

My AC went out and the part never came so, my 74 year old mother sat in the heat for two weeks!

4 years ago

Reply from American Home Shield

Hi Evelyn. Thank you for taking time to let us know about your service experience. I am very sorry to hear about the delay with getting your air conditioning repaired. I would be happy to speak with you to further address this issue.

Aug. 27th, 2021

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David McCune Evansville, IN

Good but very expensive. Most repairs inexpensive.

4 years ago

Reply from American Home Shield

Hi David,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 2nd, 2021

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Dorothy Koonce West Point, MS

I have a fridge waiting to be fixed and a dryer that’s on recall. Right now AHS SUCKS

4 years ago

Reply from American Home Shield

Hi Dorothy,
I hate to hear about your most recent experience to have the refrigerator and dryer repaired. I would be glad to speak with you to reach a resolution.

Aug. 19th, 2021

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Lakiesha Bradley Cincinnati, OH

Multiple service request with no resolution

4 years ago

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Joseph Tucker

Absolutely terrible. We've had a claim in since January 20 and still has not been resolved

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Joseph. We appreciate you bringing this issue to our attention. We are here to address your concerns. I would be happy to speak with you to assist with a resolution to this matter.

Aug. 19th, 2021

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Ken Lucas Rising Fawn, GA

I find the process to get work done, very slow.

4 years ago

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David Clarke Austin, TX

Not good. Slow to respond, ofetn try to cut corners to get repair done for cheap.

4 years ago

Reply from American Home Shield

Hi David,
Thank you for bringing your experience to our attention. I would be glad to speak with you to reach a solution.

Aug. 19th, 2021

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Loren Martinez Fresno, CA

Not the best, difficult understanding the customer service rep.

4 years ago

Reply from American Home Shield

Hi Loren. Thank you for expressing your concerns. We are here to assist you. I would be happy to speak with you regarding any unresolved issue.

Aug. 11th, 2021

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Michael Walsh Saint Peters, MO

To many steps to hurdle to get problem solved

4 years ago

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Joe Lenigan Fresno, CA

Too expensive and looting wait times. Website is not easy to navigate.

4 years ago

Reply from American Home Shield

Hi Joe,
Thank you for sharing your feedback about AHS with us. I would be glad to speak with you to discuss your experience.

Aug. 4th, 2021

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Karen Mustachio

The response time to get someone at my house it's not good

4 years ago Edited September 14, 2021

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Mary Ellen Lozito San Diego, CA

First claim- REFUSED! Ugggggg I was with another company previously. So sorry I switched. :(

4 years ago

Reply from American Home Shield

Hi Mary Ellen. Thank you for providing feedback on your service repair experience. I am sorry to hear that you were disappointed with the coverage decision. I would be happy to speak with you to address this issue further.

Aug. 3rd, 2021

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Shekita Whitaker Hampton, VA

No follow up and things don't get fixed. Asked for manager to call did not receive call or service

4 years ago

Reply from American Home Shield

Hi Shekita. I am sorry to hear that your service needs were not met. I would be happy to speak with you to address the issue further.

Aug. 3rd, 2021

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Sandra Fordyce Lowell, MI

nice reps, process is slow from visit to work completion

4 years ago

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John Masch Katy, TX

Most problems not covered vendors were on time

4 years ago

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Tony Palmieri Prescott, AZ

Been waiting for more than 2 1/2 months for a stove top and oven installation. 3

4 years ago

Reply from American Home Shield

Hi Tony,
I hate to hear about your lack of service regarding your most recent experience. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Kim Thompson Bentonville, AR

Some technicians Seem to be lacking skill

4 years ago

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Kimberly Fives Oklahoma City, OK

I've been waiting 6 weeks for a new condenser.

4 years ago

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Barbara Shabazz Virginia Beach, VA

We've been waiting 2 weeks for them to fix our AC. Unacceptable. Unprofessional. Awful.

4 years ago

Reply from American Home Shield

Hi Barbara. I am sorry to hear that you are still with your AC. I can see why this would be upsetting. I would be happy to speak with you to address this issue further.

Jul. 30th, 2021

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Debbie K Besperat Reeds Spring, MO

They like to charge you twice for one visit

4 years ago

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Gerald Putzel Brownsville, TX

Not honest at times about what repairmen recommend

4 years ago

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Nanette desautell San Angelo, TX

It took months to get AHS to replace my washer . Called 3 to 4 times a week .

4 years ago

Reply from American Home Shield

Hi Nanette. I am very sorry to hear about the experience you had with getting your washer replaced. I would be happy to speak with you further to address this issue.

Jul. 22nd, 2021

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ben Gingerella Ambridge, PA

communication between contractors and AHS is absolutely horrible!

4 years ago

Reply from American Home Shield

Hi Ben. I am sorry to hear that there was an issue with the communication between AHS and the vendor. We appreciate you taking time to let us know about this problem. I would be happy to speak with you and assist in resolving this matter.

Jul. 16th, 2021

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tim wulf Minneapolis, MN

faster ordering of parts and better more frequent updates on status.

4 years ago

Reply from American Home Shield

Hi Tim. Thank you for feedback. We value your opinion. I would be happy to speak with you further regarding this matter.

Jul. 16th, 2021

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Tony Lim Littleton, CO

Not Alway easy to talk to, too long of a wait on the phone.

4 years ago

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