American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Verified Customer

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Jose Lopetegui

Great service and follow up. Timeliness of support was very well received.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jose,
I hate to hear about the service experience that was unsatisfactory. I would be glad to speak with you to address your concerns.

Nov. 2nd, 2021

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Verified Customer

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Brigitte Lester Colorado Springs, CO

i been getting no respond poor my dishwasher is still not working 2 month

4 years ago

Reply from American Home Shield

Hi Brigitte. Thank you for letting us know that your dishwasher still is not working after 2 months. I would be happy to speak with you to assist with getting the issue resolved.

Nov. 2nd, 2021

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Verified Customer

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Jamie Broken Arrow, OK

Takes a very long time to get thing's done

4 years ago Edited January 10, 2024

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Verified Customer

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Evita M Justice Edgewood, MD

Some not all of contractors are incompetent

4 years ago

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Verified Customer

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Nick Buchanan Manchaca, TX

Policy exclusions, frustrated with recent claim timeline

4 years ago

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Verified Customer

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John Whalen Milford, OH

Slow to respond. Not very understandable.

4 years ago

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Verified Customer

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Eric Dee Camarillo, CA

The rate I have been charged for house visits is too high.

4 years ago

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Verified Customer

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Tracy Bradley Starke, FL

They say they cover practically everything, but the truth is they cover VERY LITTLE!!!!

4 years ago

Reply from American Home Shield

Hi Tracy. Thank you for your feeback. We are here to address your concerns. I would be happy to speak with you to further discuss this matter.

Oct. 26th, 2021

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Verified Customer

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Chester Bryant North Las Vegas, NV

It was great until the monthly price increased.

4 years ago

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Verified Customer

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Gary Baguio Temecula, CA

hires contractors instead of actual companies that are experts in their field of expertise

4 years ago

Reply from American Home Shield

Hi Gary. Thank you for your feeback. I am sorry to hear that you were not happy with the service you received. I would be happy to speak with you to assist with any unresolved issue.

Oct. 27th, 2021

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Verified Customer

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Jerry Hendrix Miccosukee Cpo, FL

Response is not timely and reaching someone within AHS is very difficult

4 years ago

Reply from American Home Shield

Hi Jerry. Thank you for your feedback. I am sorry to hear that you have found it difficult to reach someone when you contact us. I would be happy to speak with you to assist with any unresolved issue.

Oct. 28th, 2021

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Verified Customer

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Denise Hendrix Springfield, MO

It took 2 months for my air to be fixed. Jullians heating and air are wonderful- AMS not so much.

4 years ago

Reply from American Home Shield

Hi Denise,
I hate to hear about the two-month delay that was experienced to have your air conditioning system repaired. I would be glad to speak with you to discuss your experience.

Oct. 19th, 2021

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Verified Customer

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Pat Wadsack Fresno, CA

I'm giving them just a little more time to fix my item poor service not happy yet

4 years ago

Reply from American Home Shield

Hi Pat. Thank you for your feedback. I am sorry to hear that you have not been happy with the service you received. I would be happy to speak with you to further address this issue.

Oct. 20th, 2021

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Verified Customer

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Saif Moosa Aubrey, TX

I am awaiting my refund as my service was cancelled by your contractor

4 years ago

Reply from American Home Shield

Hi Saif,
Thank you for bringing your customer service experience to our attention. I would be glad to speak with you to reach a resolution.

Oct. 19th, 2021

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Verified Customer

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Cleve Williams Gig Harbor, WA

The service work was good, but your billing is terrible!

4 years ago

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Verified Customer

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Deborah Gnuschke Three Rivers, TX

It took a long time to get our microwave replaced.

4 years ago

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Verified Customer

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Venu Boggala Harrisburg, NC

Worst customer support , to repair microwave it took more than 2 months still not complete

4 years ago

Reply from American Home Shield

Hi Venu. Thank you for bring your concerns to our attention. I am sorry to hear that your microwave still has not been repaired. I would be happy to speak with you to assist with getting this issue resolved.

Oct. 12th, 2021

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Verified Customer

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Doug Benedict Denton, TX

My opinion is they make excuses to dismiss any payment; would not consider them for another year

4 years ago

Reply from American Home Shield

Hi Doug. Thank you for your feedback. I do hate to hear that you have not been pleased with the service and coverage we provide. I would be happy to speak with you to address any unresolved issue.

Oct. 13th, 2021

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Verified Customer

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Carlos Escobedo Houston, TX

Customer service agent was nice but there actual warranty is lacking.

4 years ago

Reply from American Home Shield

Hi Carlos. Thank you for your feedback. I am sorry to hear that you were not satisfied with your customer service experience. I would be happy to speak with you to address any unresolved issue.

Oct. 12th, 2021

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Verified Customer

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Peyton Harris Rincon, GA

Didn't even contact me about denying a claim for ducting from company that came out to inspect

4 years ago

Reply from American Home Shield

Hi Peyton. Thank you for bringing your concerns to our attention. I am sorry to hear that no one contacted you. I would be happy to speak with to discuss this matter further.

Oct. 13th, 2021

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Verified Customer

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John Peerless Waleska, GA

Nobody you talk to can not speak English and they do not have any knowledge of the contract!

4 years ago

Reply from American Home Shield

Hi John. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with you to further discuss this matter.

Oct. 12th, 2021

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Verified Customer

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Gerald E Huso Renton, WA

water heater didn't produce any water, never got fixed

4 years ago

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Verified Customer

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John HILSINGER Fort Worth, TX

They want to bandaid the problem and cost me more money out of pocket. Not worth it.

4 years ago

Reply from American Home Shield

Hi John. Thank you for bringing your concerns to our attention. We do hate to hear that you are not finding the value in your warranty coverage. We would be happy to speak with you to discuss this matter further.

Oct. 13th, 2021

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Verified Customer

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Rachel Matthews Mesa, AZ

Agents need more training in resolving customer issues.

4 years ago

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Verified Customer

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Lawrie Veale Glenside, PA

I don’t understand why I have to pay out of pocket for the plumber if I’m paying AHS.

4 years ago

Reply from American Home Shield

Hi Lawrie,
I hate to hear about the delay in service that has been experienced to have the service request completed on the stoppage. I would be glad to speak with you to assist with a resolution.

Oct. 7th, 2021

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Verified Customer

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Cheryl Ramsey Grovetown, GA

Takes too long to get parts, 45 days or so is too long.

4 years ago

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Verified Customer

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Isabel Ramirez Baytown, TX

Had tons of trouble w/contractor fixing my washer.

4 years ago

Reply from American Home Shield

Hi Isabel,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss your experience.

Oct. 1st, 2021

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Verified Customer

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Gwen Schertz, TX

Just keep fixing my a/c piece by piece instead of replacing it

4 years ago

Reply from American Home Shield

Hi Gwen,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to discuss the service issues.

Sep. 29th, 2021

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Verified Customer

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Alex Evanzz Ashton, MD

Did not respond to request for service in timely manner

4 years ago

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Verified Customer

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Elizabeth Dixon Chicago, IL

Ok, it takes a day or two to get someone for your request.

5 years ago

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Verified Customer

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SANDRA WHITFIELD Fayetteville, NC

They keep patching my refrigerator. I have to keep putting a order in every other year.

5 years ago

Reply from American Home Shield

Hi Sandra. Thank you for letting us know about your experience. I am sorry to hear that you have not been pleased with the repairs for your refrigerator. I would be happy to speak with you to further address this issue.

Sep. 21st, 2021

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Verified Customer

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ROBERT L ARVISO Mesa, AZ

Horrible customer service. Very bad communication with offshore customer service.

5 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about the lack of customer service that has been experienced through AHS. I would be glad to speak with you to assist with a resolution.

Sep. 23rd, 2021

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Verified Customer

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Manuela Jenkins Montgomery, AL

It’s been a month and my plan is still not fixed

5 years ago

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Verified Customer

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Mark E Ferguson Angleton, TX

slow when you are waiting on a air-conditioner decision

5 years ago

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Verified Customer

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Stephanie Harrison-Colbert Harrison-Colbert Harrison-Colbert Brandywine, MD

Unfortunately they don't have any respect for customers who been with them for 10 or more years.

5 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for reviewing your experience with AHS. I am sorry to hear that you have not pleased with the service provided. I would be happy to speak with you to further address this issue.

Sep. 14th, 2021

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Verified Customer

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STUART FEINBLATT Houston, TX

Gets the job done but lacks options and flexibility

5 years ago

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Verified Customer

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Shirley Richboro, PA

Process to close the claim takes forever

5 years ago

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Verified Customer

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Anthony Pareti Ankeny, IA

Very poor customer service. No help with a difficult vendor.

5 years ago

Reply from American Home Shield

Hi Anthony. Thank you for expressing your concerns. I am sorry you did not receive any help with a difficult vendor. I would be happy to speak with you to address the matter further.

Sep. 9th, 2021

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Verified Customer

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Kristy Tallahassee, FL

I continue being told lies by your representatives. I'm calling on Monday to cancel my policy.

5 years ago

Reply from American Home Shield

Hi Kristy,
I hate to hear about your most recent AHS service experience and the miscommunication for customer service. I would be glad to speak with you to resolve this.

Sep. 9th, 2021

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Verified Customer

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LUKE KAITHACKAL The Colony, TX

not fix the problem for a/c ,leave it for plumber,water line clogged need to fix

5 years ago

Reply from American Home Shield

Hi Luke. Thank you for letting us know the issue has not been resolved. I can understand the importance of getting the line cleared. I would be happy to speak with you to further address this issue.

Sep. 9th, 2021

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Verified Customer

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Melissa M Graham Yucaipa, CA

I have had no AC for a month, still no word on parts form AHS

5 years ago

Reply from American Home Shield

Hi Melissa. Thank you for letting us know that the repairs have not been completed for your AC. I would be happy to speak with you to further address this issue.

Sep. 9th, 2021

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Verified Customer

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R Orozco Virginia Beach, VA

on two occasions I was Not able to get contractor to come out do repairs

5 years ago

Reply from American Home Shield

Hi R Orozco,
I hate to hear about the customer service experience and delay in service. I would be glad to speak with you to get the issues resolved.

Sep. 9th, 2021

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Verified Customer

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Cavanaugh Fallon, NV

Hard to get a live person to communicate about a work order

5 years ago

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Verified Customer

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Michael Centa Phoenix, AZ

Can't speak with anyone and get a straight answer

5 years ago

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Verified Customer

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Terra Snellville, GA

Hardly covers anything, representatives cannot comprehend and only a few good companies contracted

5 years ago

Reply from American Home Shield

Hi Terra. Thank you for your feedback. I am very sorry to hear that you are not happy with the service we provide. I would be happy to speak with you to address any unresolved issue.

Sep. 7th, 2021

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Verified Customer

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Andrew Smyrna, DE

I called several times after I placed the service call and AHS and AHS never called back.

5 years ago

Reply from American Home Shield

Hi Andrew. Thank you for letting us know that you did not receive the follow up needed to address your service issue. I would be happy to speak with you and assist with resolving the matter.

Sep. 7th, 2021

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Verified Customer

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Donna Payne Grand Prairie, TX

Terrible customer service , I never received a call back

5 years ago

Reply from American Home Shield

Hi Donna,
I hate to hear about your most recent AHS customer service experience. I would be glad to speak with you to get the issues resolved.

Sep. 8th, 2021

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Verified Customer

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Olga Leon Brawley, CA

No follow up on repairs when homeowner complains of service not being done

5 years ago

Reply from American Home Shield

Hi Olga. Thank you for providing feedback regarding your service experiencee. I hate to hear you hav an unresolved issue. I would be happy to speak with you to further address this problem.

Aug. 31st, 2021

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Verified Customer

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Tina Herndon Waukegan, IL

Hard to get answers. Never callback as promised

5 years ago

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Verified Customer

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Cheryl A Laster Cleveland, OH

Service is good. I just feel the deductible is pricey

5 years ago

Reply from American Home Shield

Hi Cheryl,
We appreciate your feedback and hope you continue to enjoy it!

Sep. 2nd, 2021

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