American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Verified Customer

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Stefani Koda Fresno, CA

I love the customer service and the thorough follow up to make sure the customer is happy.

1 year ago

Reply from American Home Shield

Hi Stefani, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 22nd, 2023

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Verified Customer

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LINDSEY Louisville, KY

The lady that came to our house and did the repair was wonderful!

1 year ago

Reply from American Home Shield

Hi Lindsey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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MARY LA

I times i used the companies you're contracted with have always had bad reviews. It took one companies to come out to finally figure it out and repair it properly.

1 year ago

Reply from American Home Shield

Hi Mary, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Please provide your AHS contract.

Mar. 22nd, 2023

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Verified Customer

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BRAD Buckeye, AZ

I appreciate how quickly my service request was taken car of.

1 year ago

Reply from American Home Shield

Hi Brad, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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Roxanne Cahill McKinleyville, CA

Process of making and completing a claim was super easy and fast.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 21st, 2023

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Verified Customer

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Morris Collins Tipton, OK

Representative was professional and took care of me 100% as expected!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 21st, 2023

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Verified Customer

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LOLITA Searcy, AR

They were very patient with me on helping me get the best service possible.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 21st, 2023

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Verified Customer

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TERRY Austin, TX

Very trustworthy company with excellent customer service support!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 21st, 2023

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Verified Customer

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Sarina Zimmerman Reno, NV

I had a great experience with American Home Shield. It was super quick!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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Verified Customer

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Joyce Toro Toms River, NJ

Disappointed with Sears repair service. Massive waste of time. Central Appliance was great.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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Verified Customer

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Alex Gerbig Miami, FL

The issues was diagnosed and resolved super fast. No hold ups or hick-ups.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

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Verified Customer

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HAMID San Antonio, TX

The A's were professional people. They arrived in time as agreed.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

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Verified Customer

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ROBERT Edgewater, MD

Easy to deal with and actually stand by with what they say they will do

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

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Verified Customer

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DARICE Phoenix, AZ

They handled the replacement of microwave very professionally

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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Verified Customer

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THOMAS Staten Island, NY

A good service, brings value to ones home repair and maintenance needs.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

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Verified Customer

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BEVERLY Statesville, NC

AHS always answers my call immediately and takes care of the issue right away.

1 year ago

Reply from American Home Shield

Hi Beverly, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 15th, 2023

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Verified Customer

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MICHAEL Pell City, AL

Very easy to work with. Timely repairs and professional service.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 15th, 2023

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ROBERT Las Vegas, NV

The one company for the dishwasher was out four times and still leaking the company is integrity is the name

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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Christie Bagley OR

Simple to submit a claim, and contractor assignment has been great every time.

1 year ago

Reply from American Home Shield

Hi Christie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 10th, 2023

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HARVEY Abilene, TX

We did not like talking to someone who could not understand English, and if we cannot understand them to their accent.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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Rena Betts

I liked the American Home Shield gets a contractor so fast to come to our home

1 year ago

Reply from American Home Shield

Hi Rena, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 10th, 2023

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JOHNNY Downey, CA

The positive experience, the response time and the money I save.

1 year ago

Reply from American Home Shield

Hi Johnny, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 10th, 2023

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Alicia Meier Richmond, TX

Quick efficient service. Reasonable pricing, willing to work with customers.

1 year ago

Reply from American Home Shield

Hi Alicia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 10th, 2023

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GEORGE Reno, NV

Scheduling was short and on time, Rep was on scheduled time.

1 year ago

Reply from American Home Shield

Hi George, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 10th, 2023

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Chris Lara Maricopa, AZ

Easy to place tickets when your appliances go down, just takes a long time to get fixed (about 1 month average).

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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TERRY New Kensington, PA

Quick response to our problem. Always on time thank you so much. , Terry

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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JOHN Riverview, FL

Quick contractor response. Excellent contractors. Quick coverage response.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Karl Wentzensen Rockford, IL

The response was prompt and the issue was handled really fast.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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FREDERICK Tyler, TX

What I liked about this appliance repairman is that he did a great job

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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MATTHEW Orlando, FL

AHS has provided good service techs for our appliances and AC.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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TRISHA Las Vegas, NV

Jorge was friendly and very efficient with the job at hand 5 stars forhim

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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JAYME Pink Hill, NC

Easy, convenient and they take care of the locating a company to come out.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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RICHARD Gloucester, VA

Best choice possible. Mr anything done this tl is the place to be.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Victor Stewart Naples, FL

Honesty and integrity. I like the local vendors that do the work.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Debra Cox Las Vegas, NV

The service was really great!!!!!! I got the repairs done quickly!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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PAUL Seattle, WA

Peace of mind, value and great professionals. Very pleased with the service!

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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rikainhawaii1 Pearl City, HI

Fast contact from the contractor, job done in two days. Excellent!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Nikki Robertson Cedar Hill, TX

Great customer service! Very quick on sending repair services!!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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ARMANDO Lancaster, CA

Real nice helpful person who put the part in very knowledgeable

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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KIM Henderson, TX

Explained problem in detail. And was kept up to date on appointment

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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KIM Port Orange, FL

A contractor has not been paid for work approved and completed 8 months ago. CSRs are very polite yet heavily scripted content.

1 year ago

Reply from American Home Shield

Hi Kim, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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AMMAN Hillsborough, NJ

Service was quick and to the point. They resolved all me concerns

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Rolly Canuto Phoenix, AZ

Fast response time, efficient and reliable contractors. Highly recommended!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Robin Kidd Minneapolis, MN

Connected to help fast. Reasonable, competitive rate for service calls in area.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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HOWARD Indianapolis, IN

Use a lot of subpar companies. I am still waiting on a part for my washer since November 2022. It is supposed to be on back order. Will cancel my contract in June 2023.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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DOUG Germantown, MD

Easy to use, contractors live up to the repair/replace guarantee without hassle

1 year ago

Reply from American Home Shield

Hi Doug,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2023

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Shirley Foster Modesto, CA

The customer answered my question. And directed me to whom could help me.

1 year ago

Reply from American Home Shield

Hi Shirley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Jan Warford Prescott, AZ

Repair was done in a timely manner. Company they sent was awesome.

1 year ago

Reply from American Home Shield

Hi Jan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Nicky Hunter Cincinnati, OH

Nice interaction with the lady I spoke with very pleasant and was a great help!

1 year ago

Reply from American Home Shield

Hi Nicky, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2023

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Varsha Upadhye Dublin, CA

AHS has been dependable and my go to Home Warranty Service for my clients .

1 year ago

Reply from American Home Shield

Hi Varsha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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