American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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BRAD Modesto, CA

Great! Always take care of our needs. Always able to help us

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 17th, 2023

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Verified Customer

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Jay Avery Conroe, TX

Pretty impressed with the comprehensive coverage of American Home Shield.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 17th, 2023

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Verified Customer

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CHARLIE Windsor, VA

Coverage excellent. Time for delivery of replacement equipment could be improved

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Kimberly Franklin Houston, TX

The company does a great job responding and reporting items.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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Richard Redner Modesto, CA

The call center is outside of America. Everyone you deal with speaks English as a second language with varying degrees of competence.

1 year ago

Reply from American Home Shield

Richard, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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SUE Fleming Island, FL

They have repaired or replaced all tge items for which I filed a claim.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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BARBARA Charlotte, NC

The fact that you don't have to wait unusually long to schedule an appointment.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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Hassan Corona, CA

Takes long time to fix a problem, some technicians are not experienced enough so they continue coming back for the same problem.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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Monique Goodwill Tehachapi, CA

The expedience of the service. AHS provide next day service.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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James Franklin

value of insurance coverage, low cost, peace of mind and professional services.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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Perry Townsend Philadelphia, PA

I've had two claims so far and I've had to pay full price out of pocket for both claims in addition to the $125 surcharge

1 year ago

Reply from American Home Shield

Hi Perry, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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Kristine Rath Hoffman Estates, IL

Make our lives easy knowing AHS has our back when something breaks. Thank you!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Judy Babineaux Lafayette, LA

Anyway the item needing service was brand new and under warranty was still charged for someone to come to the home

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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JAMES Perry Hall, MD

all of the services have been great, Would recommed them to my friends

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Rocio Aguiniga Murrieta, CA

American Home Shield has been very responsive. I have seen an improvement since last year.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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PAUL San Jose, CA

The service tech arrived on time and fixed the problem within 10 minutes.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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ROANOKE Phoenix, AZ

Service has been very timely. Increasing rates and deductibles are making me consider not renewing.

1 year ago

Reply from American Home Shield

Hi Roanoke, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 11th, 2023

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Verified Customer

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MICHAEL Minneapolis, MN

Called on Saturday. A person was out on Monday to fix the problem.

1 year ago

Reply from American Home Shield

Hi Michael, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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DENVER Joliet, IL

Everytime I file a claim it is assigned to an outstanding contractor.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Tony Bridges Allen, TX

Does not decline claims like I have experienced with others.

1 year ago

Reply from American Home Shield

Hi Tony, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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BRET Yukon, OK

Denied claim, according to your company, hot water tank not covered. According to our agreement, hot water tank was covered. See lawyer for Brench of Contract.

1 year ago

Reply from American Home Shield

Hi Bret, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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CARLA McMinnville, TN

Really like the service--the service has been very convenient and prompt.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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MICHELLE

Timely and reliable response times. This can give you peace of mind!

1 year ago

Reply from American Home Shield

Hi Michelle, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 11th, 2023

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Verified Customer

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CONIDGER Detroit, MI

The promptness! They respond to claims and I’ve never been denied

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Frank Bell Markham, IL

The team was prompt and meticulous. I like the way they cleaned up afterwards

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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ANALICIA Fresno, CA

I like how quickly I received service and appliance was fixed

1 year ago

Reply from American Home Shield

Hi Analicia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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HEATHER Charlotte, NC

It's easy to request a service on-line and service is scheduled quickly.

1 year ago

Reply from American Home Shield

Hi Heather, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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Richard Chaplain Pflugerville, TX

Repairs are handled promptly and by professional service technicians.

1 year ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 11th, 2023

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Verified Customer

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Linda Collins NE

Prompt service calls. Both companies had very friendly representatives.

1 year ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 6th, 2023

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Verified Customer

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Janet Beck Lubbock, TX

Difficult to fulfill all the requirements to get a cash in lieu of.

1 year ago

Reply from American Home Shield

Hi Janet,
Thank you for your feedback!

Apr. 6th, 2023

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Verified Customer

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CARL Elizabethtown, KY

Very awesome job from setting the appointment to the folks who did the work

1 year ago

Reply from American Home Shield

Hi Carl, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

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Verified Customer

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Ollie Elazier Washington, DC

Fast and speedy service along with friendly customer service.

1 year ago

Reply from American Home Shield

Hi Ollie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 6th, 2023

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Verified Customer

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Ren Palmer Aurora, CO

All interaction where professional and service was provided as was promised

1 year ago

Reply from American Home Shield

Hi Ren, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 5th, 2023

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Verified Customer

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CHARLES Montclair, CA

Promptness, professionalism, and friendliness of all involved.

1 year ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 5th, 2023

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Verified Customer

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LEE Charlotte, NC

Claim was handled professionally and to a successful conclusion.

1 year ago

Reply from American Home Shield

Hi Lee, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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CHRISTINE Las Vegas, NV

It’s been over 3 months - my refrigerator/icemaker still not fixed. 2 different companies has been assigned and tried to fix the issue and still not fixed.

1 year ago

Reply from American Home Shield

Hi Christine, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Apr. 5th, 2023

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Verified Customer

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Robyn Adkisson Heber Springs, AR

I took 2 different hvac guys to fix my furnace! The 2nd guy fixed it completely.

1 year ago

Reply from American Home Shield

Hi Robyn, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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JEANNE Laurel, MD

I appreciated the quick time frame and turnaround in completion.

1 year ago

Reply from American Home Shield

Hi Jeanne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Verified Customer

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Kurt Habelt Weymouth, MA

AHS and the technicians were very response and solved the problem. Thanks so much!

1 year ago

Reply from American Home Shield

Hi Kurt, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 5th, 2023

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Verified Customer

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Denica Huffman AZ

We're quick sending ourlt a repair person and problem was fixed.

1 year ago

Reply from American Home Shield

Hi Denica, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Verified Customer

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GENILLE Topeka, KS

Everything they take care of it you just have to be there(home) or someone

1 year ago

Reply from American Home Shield

Hi Genille, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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Ryan Bell Omaha, NE

Love the support! AHS has saved me a lot of money on repairs!

1 year ago

Reply from American Home Shield

Hi Ryan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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CHRISTOPHER Denver, CO

We used service, had plumber come out, and he couldnot fix problem and said that American Home Shield would cal us to approve proper fix. Have never heard back from them.

1 year ago

Reply from American Home Shield

Hi Christopher, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Apr. 5th, 2023

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Verified Customer

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Kim Jones Phoenix, AZ

I feel much safer knowing they stand for what is right for the homeowner.

1 year ago

Reply from American Home Shield

Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 4th, 2023

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Verified Customer

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Mamie Turner St Louis, MO

The technician explained what he was going to do in a timely manner.

1 year ago

Reply from American Home Shield

Hi Mamie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 4th, 2023

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Verified Customer

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Jason Byrd Paris, AR

What they cover appears to be at the whim of your dispatch team. And good luck getting them to respond according to their self-imposed timeline!

1 year ago

Reply from American Home Shield

Jason, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 31st, 2023

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Verified Customer

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JULIO Winter Garden, FL

Excellent service - qualified contractors - just appointments-

1 year ago

Reply from American Home Shield

Hi Julio, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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Tiffany A. Indianapolis, IN

The ease of creating a ticket and how quickly it gets scheduled

1 year ago Edited May 15, 2023

Reply from American Home Shield

Hi Tiffany, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Verified Customer

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Judith F. Tacoma, WA

AHS service has been impeccable. The repairs, so far, have been superior!

1 year ago

Reply from American Home Shield

Hi Judith, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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Sidney Jackson Baltimore, MD

I am still waiting to get a quote on a bath tub replacement from the plumbers that addressed my problem on Friday, March 24.

1 year ago

Reply from American Home Shield

Hi Sidney, Thank you for bringing this issue to our attention. I would be glad to speak with you to further assist. Please provide your AHS contract number.

Apr. 5th, 2023

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