American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Farah Haroon Dallas, TX

Got great service in timely manner .I highly recommend this company.

1 year ago

Reply from American Home Shield

Dear Farah, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 9th, 2023

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Jonathan Savage Charlotte, NC

The ease of calling as well as the quality of the contractors

1 year ago

Reply from American Home Shield

Dear Johnathan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 9th, 2023

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Theresa Mitchell Moline, IL

Prompt service, and they work with reputable companies to assist you

1 year ago

Reply from American Home Shield

Dear Theresa, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 9th, 2023

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Alan Fite Arlington, TX

We had an AC issue and they got it fixed fast and right the first try.

1 year ago

Reply from American Home Shield

Dear Alan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 9th, 2023

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GySgt RDodson Garner, NC

The job was completed with the utmost care and professionalism.

1 year ago Edited August 15, 2023

Reply from American Home Shield

Dear GySgt, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Judy Paul Reno, NV

I love how easy it is and how quickly they respond to claim requests.

1 year ago

Reply from American Home Shield

Judy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 9th, 2023

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Paul Rugg

The technicians assigned have all been great and service is quick.

1 year ago

Reply from American Home Shield

Paul, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 3rd, 2023

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Rose Woody Minneapolis, MN

Everything was excellent. The company that came was absolutely amazing.

1 year ago

Reply from American Home Shield

Rose, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 4th, 2023

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Wolf Mojica Las Vegas, NV

the ease of making the appointment, the speed with which the service was done.

1 year ago

Reply from American Home Shield

Wolf, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 4th, 2023

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Jan Wilson Fort Smith, AR

Happy with American Home Shield...I got my problem fixed in just a few days

1 year ago

Reply from American Home Shield

Jan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 4th, 2023

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jeff lavarnway Okatie, SC

They contract service people that are in other towns, states too far away. Slow to schedule service

1 year ago

Reply from American Home Shield

Jeff, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 4th, 2023

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Kelly Crumbaugh

Liked the quick response for scheduling and service received.

1 year ago

Reply from American Home Shield

Kelly, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 2nd, 2023

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Lois Q Paso Robles, CA

Really happy with your company Had a quick replacement of broken appliance

1 year ago

Reply from American Home Shield

Lois, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 2nd, 2023

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Nicki Morris Highland, MI

My monthly cost went up with no explanation as to why. I received an email, but it didn’t clearly explain.

1 year ago

Reply from American Home Shield

Nicki, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 2nd, 2023

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Deborah Lodis Garden City, ID

The technician was prompt, knowledgeable and resolved the problem.

1 year ago

Reply from American Home Shield

Dear Deborah, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 2nd, 2023

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Lia Abney (VLG) Hephzibah, GA

Timely service and saved money.that I otherwise would have had to replace.

1 year ago

Reply from American Home Shield

Lia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 2nd, 2023

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Stan Martin Yukon, OK

Great service with timely response. They did what said they would do.

1 year ago

Reply from American Home Shield

Stan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 26th, 2023

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Latonia Grier Riverdale, GA

The overall service is excellent. Price, service & providers are great.

1 year ago

Reply from American Home Shield

Dear Latonia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 26th, 2023

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Jessi

Great service, and schedule any needs in a efficient and timely manner.

1 year ago

Reply from American Home Shield

Jessi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 26th, 2023

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Beth Repp Bethel Park, PA

I've been without a washer for a month and can't get anyone to help. They won't even provide a last initial, supervisor or the corporate complaint line.

1 year ago

Reply from American Home Shield

Dear Beth, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 26th, 2023

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Michael Las Vegas, NV

The service they provided and the contractors that they use.

1 year ago

Reply from American Home Shield

Dear Michael, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 26th, 2023

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Karen Sabatino Poughkeepsie, NY

Professional, efficient and seamless customer service and transactions!

1 year ago

Reply from American Home Shield

Karen, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 21st, 2023

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Jerald Battle Creek, MI

Great company to work with. They are good with service and fast response

1 year ago

Reply from American Home Shield

Jerald, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 20th, 2023

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Alfreda Mitchell, NE

Service set up was easy and plummers fixed my problem quickly.

1 year ago

Reply from American Home Shield

Alfreda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Teresa Durham, NC

Value customer service. Sometimes waiting for a part or tech can be frustrating

1 year ago

Reply from American Home Shield

Dear Teresa, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

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Shirley Blunk Warner Robins, GA

Quick response to my problem. The problem was resolved very quickly.

1 year ago

Reply from American Home Shield

Dear Shirley, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 19th, 2023

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Lou Canton, GA

Great experiences with this company. Quick responses to claimed filed.

1 year ago

Reply from American Home Shield

Dear Lou, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

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Armando Menifee, CA

Fast service and job well done to find the issue and to fixed the dryer.

1 year ago

Reply from American Home Shield

Dear Armando, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 20th, 2023

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Sharon Leander, TX

The service was good and repairman was professional and friendly.

1 year ago

Reply from American Home Shield

Sharon, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 19th, 2023

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Michael Pleasant Hill, CA

Customer service was responsive. The HVAC company did a fast fix for us.

1 year ago

Reply from American Home Shield

Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Danny Ochoa Corpus Christi, TX

Love everything about this company. From customer service to repair service

1 year ago

Reply from American Home Shield

Danny, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Victor DaCosta San Diego, CA

Very unreliable. Still waiting for part that was ordered over 2 months ago. I do not recommend. Poor communication fron AHS and the contractors they hire to fix the issues.

1 year ago

Reply from American Home Shield

Victor, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Zolene Tyler, TX

They were very professional and did exactly what they were supposed to do!

1 year ago

Reply from American Home Shield

Zolene, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Tiffany Stow, OH

Appreciate the great customer service! Quick response to my issues.

1 year ago

Reply from American Home Shield

Dear Tiffany, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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martha thrash Garland, TX

American Home Shield has been prompt in taking care of my problem.

1 year ago

Reply from American Home Shield

Dear Martha, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Donald O'Fallon, IL

Paul from Demond Elec. was very good and polite excellent job.

1 year ago

Reply from American Home Shield

Dear Donald, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 14th, 2023

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makeiba love LA

I was pleased with the job well done my roof is fixed. I highly recommend AHS

1 year ago

Reply from American Home Shield

Dear Makeiba, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Lisa Moxley johnson Las Vegas, NV

Professional and took care of all of my needs fast and efficiently.

1 year ago

Reply from American Home Shield

Lisa, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

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Lerma Padua

Quick response excellent service. Highly recommend to potential client.

1 year ago

Reply from American Home Shield

Lerma, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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Veronica Stockton, CA

Easy to work with and quick resolution of my plumbing problem

1 year ago

Reply from American Home Shield

Veronica, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.

Jun. 5th, 2023

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Ed Caldwell, ID

Quality company, pleasure to work with. If I had any concerns they handled them.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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LAURIE Colorado Springs, CO

Good customer service. Only had 1 rude person when calling in

1 year ago

Reply from American Home Shield

Hi Laurie,
Thank you for sharing your American Home Shield experience with us! We hope you continue to enjoy the coverage we provide!

May. 15th, 2023

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Verified Customer

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Larry Larkin Plainfield, IL

Everything, the service, the length of time to have the problem fixed

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 10th, 2023

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Verified Customer

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Charles Lisa Lawrence Junction City, KS

Customer service is great! The contracted companies have been great as well!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 10th, 2023

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Verified Customer

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Natile Richardson Fairfax, VA

Fantastic work and efficiency also provided much needed information

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2023

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Verified Customer

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tyler thomas

The service has been great. It’s nice to request your service online without the call center.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

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Verified Customer

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Vaibhav Rana Katy, TX

easy to open ticket, contractor are professional and arrive on time

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

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Verified Customer

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Aleha Ingle San Antonio, TX

Way too expensive for what they have to offer. Customer support is TERRIBLE. Too many stipulations. Wouldn’t recommend.

1 year ago

Reply from American Home Shield

Aleha, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 10th, 2023

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Verified Customer

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Alan Daws Tacoma, WA

Quick professional and timely response. Contractors chosen were very good.

1 year ago

Reply from American Home Shield

Hi Alan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2023

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Verified Customer

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Vanessa Harrington

very professional and quick, the company as a whole does great work!!

1 year ago

Reply from American Home Shield

Hi Vanessa, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 4th, 2023

American Home Shield Reviews