American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Verified Customer

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VELVET Hot Springs, AR

Yes I have! I’ve used yall about 5 times. Always very professional and complete the job.

1 year ago

Reply from American Home Shield

Hi Velvet, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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Lanny Smith Lumberton, TX

Great response time and repairs. Has been a great experience!

1 year ago

Reply from American Home Shield

Hi Lanny, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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EDWARD La Puente, CA

Love it and the services are great! Will strongly recommend to others.

1 year ago

Reply from American Home Shield

Hi Edward, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 26th, 2023

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Verified Customer

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Lemont Davis Mobile, AL

Top tier, they are trustworthy and care about solving your problems

1 year ago

Reply from American Home Shield

Hi Lemont,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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DAVID San Francisco, CA

Friendly, informative staff addressed my needs quickly and professionally.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 24th, 2023

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Verified Customer

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NANCY Crystal Lake, IL

They made it easy to purchase 2 appliances that broke about 3 weeks apart.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2023

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Verified Customer

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JOCELYN Los Angeles, CA

I specifically stated that there are 2 drains or locations that need to be fixed but when triple S came here, there is only one work order. Very unsatisfied

1 year ago

Reply from American Home Shield

Jocelyn, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 24th, 2023

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Verified Customer

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RICK Grand Forks, ND

Our furnace problem was taken care of quickly and to our satisfaction!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 24th, 2023

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Verified Customer

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RANDY Stoehr Fresno, CA

This company went out of its way to get our repairs made in a timely manner.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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CHESTER Nolensville, TN

Great service very inexpensive and your problem get resolved very quickly

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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Verified Customer

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mary ingargiola Chicago, IL

Quick response Excellent customer service Great service technicians

1 year ago Edited May 15, 2023

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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Thomas Calhoun

I like that I don't have to worry about unexpected home problems cropping up.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Verified Customer

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Zuwere Bailey Roswell, GA

Customer service is horrible! They transfer you all over the place and no one can resolve your issue.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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LUIS TX

All my claims have been approved and the technicians have been great.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Verified Customer

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Silvia Escalante Norwalk, CA

The online service order system is easy to use. I only wish you had a mobile app.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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ALEX Virginia Beach, VA

Immediate attention and care to assure professional services

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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Nicole Burton Newnan, GA

There needs to be better customer service. Mainly there needs to be agents stateside who can be understood.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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JOHN Ramona, CA

Nothing really covered that cost more then the coverage. Basically just a referral service for mediocre technicians.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Allen Moreno Annapolis, MD

They do what they say would do - take care of your appliances. Period.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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Mar-G Ortez Dallas, TX

Easy to use and prompt. Budget friendly and excellent options.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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Inez Magana Alhambra, CA

It helps a lot when I need a repair .they provide good service, thank you

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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MARIANNE San Jose, CA

Came out quickly and were able to fix the problem within an hour

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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JOHN Stafford, VA

Quick service call. The torsion spring is not included under the garage door opener. Shame on you.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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Michael D Lincoln, NE

I have had good luck with American Home Shield on service calls.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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Weldon Winn McKinney, TX

Great service and quick response. AHS is totally worth it for the peace of mind.

1 year ago

Reply from American Home Shield

Hi Weldon, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 14th, 2023

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Verified Customer

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Mickey McCoy

I called on a Friday and the problem was fixed on a Monday, very impressive.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2023

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Verified Customer

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BRAD Modesto, CA

Great! Always take care of our needs. Always able to help us

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 17th, 2023

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Verified Customer

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Jay Avery Conroe, TX

Pretty impressed with the comprehensive coverage of American Home Shield.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 17th, 2023

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Verified Customer

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CHARLIE Windsor, VA

Coverage excellent. Time for delivery of replacement equipment could be improved

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Kimberly Franklin Houston, TX

The company does a great job responding and reporting items.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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Richard Redner Modesto, CA

The call center is outside of America. Everyone you deal with speaks English as a second language with varying degrees of competence.

1 year ago

Reply from American Home Shield

Richard, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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SUE Fleming Island, FL

They have repaired or replaced all tge items for which I filed a claim.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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BARBARA Charlotte, NC

The fact that you don't have to wait unusually long to schedule an appointment.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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Hassan Corona, CA

Takes long time to fix a problem, some technicians are not experienced enough so they continue coming back for the same problem.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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Monique Goodwill Tehachapi, CA

The expedience of the service. AHS provide next day service.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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James Franklin

value of insurance coverage, low cost, peace of mind and professional services.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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Perry Townsend Philadelphia, PA

I've had two claims so far and I've had to pay full price out of pocket for both claims in addition to the $125 surcharge

1 year ago

Reply from American Home Shield

Hi Perry, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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Kristine Rath Hoffman Estates, IL

Make our lives easy knowing AHS has our back when something breaks. Thank you!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Judy Babineaux Lafayette, LA

Anyway the item needing service was brand new and under warranty was still charged for someone to come to the home

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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JAMES Perry Hall, MD

all of the services have been great, Would recommed them to my friends

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Rocio Aguiniga Murrieta, CA

American Home Shield has been very responsive. I have seen an improvement since last year.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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PAUL San Jose, CA

The service tech arrived on time and fixed the problem within 10 minutes.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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ROANOKE Phoenix, AZ

Service has been very timely. Increasing rates and deductibles are making me consider not renewing.

1 year ago

Reply from American Home Shield

Hi Roanoke, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 11th, 2023

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Verified Customer

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MICHAEL Minneapolis, MN

Called on Saturday. A person was out on Monday to fix the problem.

1 year ago

Reply from American Home Shield

Hi Michael, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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DENVER Joliet, IL

Everytime I file a claim it is assigned to an outstanding contractor.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Tony Bridges Allen, TX

Does not decline claims like I have experienced with others.

1 year ago

Reply from American Home Shield

Hi Tony, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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BRET Yukon, OK

Denied claim, according to your company, hot water tank not covered. According to our agreement, hot water tank was covered. See lawyer for Brench of Contract.

1 year ago

Reply from American Home Shield

Hi Bret, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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CARLA McMinnville, TN

Really like the service--the service has been very convenient and prompt.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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MICHELLE

Timely and reliable response times. This can give you peace of mind!

1 year ago

Reply from American Home Shield

Hi Michelle, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 11th, 2023

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Verified Customer

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CONIDGER Detroit, MI

The promptness! They respond to claims and I’ve never been denied

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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