American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Dheeraj Singal Houston, TX

They don't always fix the problem use not under warranty regularly.

3 years ago

Reply from American Home Shield

Hi Dheeraj, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 6th, 2022

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George Casazza San Jose, CA

It's been 4 weeks since I first reported drain leak. It is still not fixed.

3 years ago

Reply from American Home Shield

Hi George. Thank you for letting us know that the drain leak has not been repaired yet. I would be happy to look into this issue and follow up with you.

May. 2nd, 2022

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MARGARET SUE ROSS Salinas, CA

It took 4 weeks + to replace water heater

3 years ago

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Margo Rodriguez Spring Valley, CA

The online service could use some improvements

3 years ago

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Crystal Dinkins Montgomery, AL

Awful contractors bigger issue than what I was dealing with now I have black mold

3 years ago

Reply from American Home Shield

Hi Crystal. Thank you for taking time to let us know about your service experience. I do hate to hear that the problem has not been resolved. I would be happy to speak with you to address this issue further. Please provide your contract number or property address so that I may locate your account.

Apr. 22nd, 2022

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Don Webb Yerington, NV

The person who was on the phone was an idiot I am still waiting for the replacement u it

3 years ago

Reply from American Home Shield

Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve. Please provide your contract number.

Apr. 27th, 2022

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Jen H Chantilly, VA

Repair pending over 2 months. Multiple calls to contractor and AHS get no results.

3 years ago

Reply from American Home Shield

Hi Jen. Thank you for taking time to review your service experience. I would be happy to look into this issue further and follow up with you.

Apr. 22nd, 2022

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Dustin Hesche Queen Creek, AZ

Contractors they employ are worthless for the most part and do not know what they are doing.

3 years ago

Reply from American Home Shield

Hi Dustin, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve.

Apr. 22nd, 2022

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AJ Ahmed Katy, TX

Horrible customer service!!!! Never helped our assisted after have service with them for 6 years.

3 years ago

Reply from American Home Shield

Hi AJ, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve. Please provide your contract number.

Apr. 22nd, 2022

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Debbie Baltimore, MD

Horrible customer service, incompetant and dishonest technicians. They caused me so much stress!!!

3 years ago

Reply from American Home Shield

Hi Debbie, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve. Please provide your property address.

Apr. 27th, 2022

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maria frias Brea, CA

it took too long to resolve the problem. we were without a dryer for almost a month

3 years ago

Reply from American Home Shield

Hi Maria, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve. ria,

Apr. 22nd, 2022

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Lori Leuthiphonh Salina, KS

They still owe me 100$ and it's been 1 year and at least 10 phone calls

3 years ago

Reply from American Home Shield

Hi Lori, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve. Please provide your contract number.

Apr. 27th, 2022

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Mark Warrick Rockvale, TN

had to understand no english speaking employees

3 years ago

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Seetharama

Worst company to work with. All approved vendors in their list is not that professional

3 years ago

Reply from American Home Shield

Hi Seetharama. Thank you for your feedback. I do hate to hear that you have not been pleased with our vendors. I would be happy to speak with you to discuss any unresolved issue.

Apr. 15th, 2022

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Koeby Johnson

Process is too delayed for repairs and Cash in liew is not fair via industry costs.

3 years ago

Reply from American Home Shield

Hi Koeby. Thank you for your feedback. I do hate to hear that the process was delayed and you not pleased with the cash in lieu offer. I would be happy to speak with you to discuss your concerns.

Apr. 15th, 2022

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Linda

The cost keeps going up every single year.

3 years ago

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Rose🌹 HenryAlvarez

I've been trying to get an electrician appt for my switches for almost 2mos.

3 years ago

Reply from American Home Shield

Hi Rose & Henry. Thank you for taking time to write a review. I am sorry to hear that you have been trying to get electrical service for 2 months. I would be happy to speak with you to address this issue further.

Apr. 9th, 2022

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Linda A Wilson

Customer Service was extremely poor. There was no follow-up as promised.

3 years ago

Reply from American Home Shield

Hi Linda, I hate to hear about the poor customer service experience that occurred with AHS. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

Apr. 13th, 2022

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Anthony Cheng

been waiting for a follow-up with nothing so far.

3 years ago

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Larry Beale

Always have some excuse not to pay, made several requests for service and was denied

3 years ago

Reply from American Home Shield

Hi Larry, I hate to hear about the poor customer service experience that occurred with AHS. I would be glad to speak with you to assist.

Apr. 13th, 2022

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Katrina holmes

Poor customer service. They left stuff unfinished and lied about what the problem was.

3 years ago

Reply from American Home Shield

Hi Katrina, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number.

Apr. 14th, 2022

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Carlee J Finucan

Used them twice and now I have more issues than I began with and a big ugly hole in my wall

3 years ago

Reply from American Home Shield

Hi Carlee, I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to reach a resolution.

Apr. 13th, 2022

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Charles Davis Hampton, VA

My service was not resolved no one will call me back in a timely manner to explain

3 years ago

Reply from American Home Shield

Hi Charles. Thank you for your feedback regarding your repair experience. I am sorry to hear that your service issue was not resolved. I would be happy to speak with you to address this matter further.

Mar. 31st, 2022

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Kathy West Palm Beach, FL

Communication is difficult, scam/incompetent contractors JET mobile

3 years ago

Reply from American Home Shield

HI Kathy, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number. Pleas provide your AHS contract number or property address.

Apr. 14th, 2022

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Jeffrey Bindner Twin Peaks, CA

3 weeks to fix a plumbing leak problem.charged me additional $475next available appointment April 1

3 years ago

Reply from American Home Shield

Hi Jeffrey. Thank you for taking time to write a review. I am sorry to hear your plumbing issue has not been resolved. I would be happy to speak with you regarding this matter.

Mar. 31st, 2022

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Pete and Kay Borda Bakersfield, CA

The check we received was very slight compared to the replacement cost .

3 years ago

Reply from American Home Shield

Hi Pete and Kay. Thank you for providing feedback regarding your cash in lieu. I am sorry to hear you felt the check was not enough. I would be happy to contact you to discuss this matter further.

Mar. 31st, 2022

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Velma Hunter Calumet City, IL

They send anyone to your home, I complained and all they have come with excuses not resolutions

3 years ago

Reply from American Home Shield

Hi Velma. Thank you for taking time to provide feedback on your service experience. I am sorry to hear that the problem has not been resolved. I would be happy to speak with you to address this matter further.

Mar. 23rd, 2022

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Tonyetta Covington, GA

Issues with customer service representative

3 years ago

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Jeanne Exum Waldorf, MD

Every year they raise the prices and the service gets worse.

3 years ago

Reply from American Home Shield

Hi Jeanne, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 23rd, 2022

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Sara Cowan Cincinnati, OH

They don't try to resolve any problems and they have horrible contractors(Tom M)

3 years ago

Reply from American Home Shield

Hi Sara, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 24th, 2022

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Jesie Whitcraft Cleveland, MO

They take way too long to take care of service call

3 years ago

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Miguel Rodriguez Palm Springs, CA

vendors do not show up or say they show up and don't and it is a waste of time

3 years ago

Reply from American Home Shield

Hi Miguel, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 23rd, 2022

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Aneeqa Azhar Aurora, IL

Because we don't get to pick our own contractors

3 years ago

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Richard Magnuson Citrus Heights, CA

High monthly cost. High co-payment. Inconvenient contractors.

3 years ago

Reply from American Home Shield

Hi Richard. Thank you for your feedback regarding your service experience. I do hate to hear that you are not finding the value in your home warranty coverage. I would be happy to speak with you to discuss your concerns.

Mar. 22nd, 2022

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Debra Jenkins Woodland Hills, CA

It seems like I'm coming out of pocket more and I pay my monthly fee on time

3 years ago

Reply from American Home Shield

Hi Debra. Thank you for your feedback. We want you to see the value in the coverage that we offer. I would be happy to follow up with you to discuss your concerns further.

Mar. 10th, 2022

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Joyce Vargas Hutto, TX

They are just not organized Not very efficient

3 years ago

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sandra maslanka Tall Timbers, MD

Still have issue with hot water coming and going

3 years ago

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Nancy Mann-Wanner Gulfport, MS

Didn't cover our furnace and the 30 day warranty is a joke

3 years ago

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ANITA DEFAZIO San Antonio, TX

Not always are the best service providers assigned.

3 years ago

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L K Southampton, PA

horrible, the company they sent isn't fixing the problem. They won't give a second opinion.

3 years ago

Reply from American Home Shield

Hi LK,
I hate to hear about the work order that was unsatisfactory through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Shirley Schroeder Yuma, AZ

The assigned contractor doesn't call for appointment.

3 years ago

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Lauren Upper Marlboro, MD

Contractor follow cup is not always efficient.

3 years ago

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Cynthia Green Riverside, CA

It takes too long for them to find someone to come out to fix my appliances

3 years ago

Reply from American Home Shield

Hi Cynthia, I hate to hear about the appliance service request that has not been resolved. I would be glad to speak with you to assist with a resolution.

Mar. 9th, 2022

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Roger T Ward Spokane, WA

It took from September until January to get my broken furnace replaced.

3 years ago

Reply from American Home Shield

Hi Roger, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Donna and Michael Field Pryor, OK

have been calling and asking and e-mailing questions re: parts for my washer since 12/21/21

3 years ago

Reply from American Home Shield

Hi Donna & Michael, I hate to hear about the washer service request that has not been resolved. I would be glad to speak with you to assist with a resolution.

Mar. 9th, 2022

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David Butler Boerne, TX

Plan limitations and contractor professionalism

3 years ago

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Megan Stern Danville, CA

They gave me false information and didn't follow through with what they said they would do

3 years ago

Reply from American Home Shield

Hi Meghan. I am sorry to hear that you did not receive the information you needed. I would be happy to follow up with you to address this issue further.

Mar. 4th, 2022

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Eleanor Bridges Colorado Springs, CO

Hard to get,their contractor for the needed job lately.

3 years ago

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david knight Sebastian, FL

the contractors for the service were not available, I paid for emergency repairs!

3 years ago

Reply from American Home Shield

Hi David,
I hate to hear about your service experience and the delay that resulted in an outside contractor completing the repair. I would be glad to speak with you to discuss this.

Mar. 4th, 2022

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Rob Micallef Ann Arbor, MI

Customer service can't answer questions harassed with past due notices on a pre paid warranty.

3 years ago

Reply from American Home Shield

Hi Rob. Thank you for your feedback. I am sorry to hear that your questions have not been answered. I would be happy to follow up with you to discuss your concerns further.

Mar. 5th, 2022

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