American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Sergeant Valdez San Antonio, TX

They assign the repair to their one & only plumber & we had to wait TWO DAYS for them to show up. RIDICULOUS that a customer has to wait TWO DAYS for them to show up.

1 year ago

Reply from American Home Shield

Dear Sergeant Valdez, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 15th, 2023

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Elena R Round Rock, TX

Scam! Waist of money! Will find a reason not to cover repair then charge you an admin fee for canceling after you’ve already shoveled money to them for months in end.

1 year ago

Reply from American Home Shield

Dear Elena, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 12th, 2023

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Randall Georgetown, TX

A/C technician was very competent, and arrived as scheduled.

1 year ago

Reply from American Home Shield

Randall, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah Dixon

Sep. 6th, 2023

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Justice Cypress, CA

Quick and easy to see up an appt. Dispatch was prompt and efficient

1 year ago

Reply from American Home Shield

Dear Justice, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 6th, 2023

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Kory Wenonah, NJ

Very disappointed. I called 2 weeks ago about my ac, and it still is not working. You are quick to take my money when I call, and every month, but slow to service.

1 year ago

Reply from American Home Shield

Dear Kory, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 5th, 2023

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Sam Gomez LA

Quick response. No beating around the bush. Replaced my appliance:)!

1 year ago

Reply from American Home Shield

Dear Sam, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Jeff Mount Airy, NC

Response is immediate and it's an insurance well worth the price.

1 year ago

Reply from American Home Shield

Dear Jeff, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Evelyn Duvall Pembroke, NC

I love not having to worry about who is coming to do my repairs

1 year ago

Reply from American Home Shield

Evelyn, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 5th, 2023

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Shamonica Converse, TX

They were very helpful with getting my air conditioner repaired quickly.

1 year ago

Reply from American Home Shield

Dear Shamonica, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Peter Kay Prescott, AZ

I have had two claims which were both handled quickly and effectively.

1 year ago

Reply from American Home Shield

Peter, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 5th, 2023

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Ashley Leyder Mount Pleasant, MI

Quick to respond, great service. Exactly what I was looking for.

1 year ago

Reply from American Home Shield

Ashley, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 5th, 2023

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Cheryl White

Quick responsiveness of the service providers hired by American home shield.

1 year ago

Reply from American Home Shield

Cheryl, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 28th, 2023

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Michael Atlanta, GA

I like the security of knowing that I am able to get things replaced of needed.

1 year ago

Reply from American Home Shield

Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Heather Harris Houston, TX

Filing a claim was easy and quick. A company was out in no time at all.

1 year ago

Reply from American Home Shield

Heather, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 24th, 2023

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Quanique Coates Philadelphia, PA

Wonderful customer service and glad to have the access to these services.

1 year ago

Reply from American Home Shield

Quanique, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Angelica Richmond Clarksville, TN

I really like the ease in filing a claim and the timely response

1 year ago

Reply from American Home Shield

Angelica, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 24th, 2023

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Kevin Mckee Phoenix, AZ

American Home Shield provided quick and professional service.

1 year ago

Reply from American Home Shield

Kevin, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 24th, 2023

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Karen Stegmeyer Franklin, TN

Problems have usually been solved the first time. Wait time for a technician is sometimes too long.

1 year ago

Reply from American Home Shield

Dear Karen, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 24th, 2023

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Joy Woodland Hills, CA

One is guaranteed of a reputable and professional service provider.

1 year ago

Reply from American Home Shield

Joy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 24th, 2023

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Robin Killeen, TX

Easy to schedule repair work and don't have to wait long to get it fixed.

1 year ago

Reply from American Home Shield

Robin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 23rd, 2023

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Wg Clemson, SC

It help me to get whose qualified to fix the day in my house

1 year ago

Reply from American Home Shield

Dear Wg, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 23rd, 2023

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Gladstone Phoenixville, PA

Good customer service. Polite and courteous. Timely service call

1 year ago

Reply from American Home Shield

Dear Gladstone, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 23rd, 2023

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Meg Bohi

That warranty actually worked, it wasn’t a scam like most warranty companies.

1 year ago

Reply from American Home Shield

Meg, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 23rd, 2023

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Frank Garcia Los Angeles, CA

I dislike that I keep getting the run around to getting things fixed at my home. Also, hard to get a hold of a supervisor for complex issues. Definitely not worth my while.

1 year ago

Reply from American Home Shield

Dear Frank, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 23rd, 2023

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Elizabeth Fairborn, OH

He was prompt and he fixed both issues. I have been very fortunate.

1 year ago

Reply from American Home Shield

Elizabeth, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 22nd, 2023

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Maria Hollywood, FL

Very efficient and respectful. Service is efficient and fast

1 year ago

Reply from American Home Shield

Maria, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 17th, 2023

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Fred Wagner Saint Joseph, MI

The last two repairmen have been courteous and very competent!

1 year ago

Reply from American Home Shield

Fred,We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 17th, 2023

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Lin Parker Savannah, GA

everything was fast and easy. Best money for the services provided.

1 year ago

Reply from American Home Shield

Lin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 17th, 2023

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Neal Los Angeles, CA

American Home Shield consistently helps with repair. Great value for the money.

1 year ago

Reply from American Home Shield

Neal, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

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Marsha Ann Milwaukee, WI

Roy's Plumbing was great and got the job done it record time.

1 year ago

Reply from American Home Shield

Dear Marsha, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Carmel Breland Independence, MO

Horrible CS, did not address or help fix our issues with the AC or the Bogus company they sent to us. I would not recommend a snake to this company!!!

1 year ago

Reply from American Home Shield

Dear Carmel, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 16th, 2023

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Dr. Cesar Costa Luna Mansfield, TX

Quick response to my needs Even though you increased the fees

1 year ago

Reply from American Home Shield

Dear Dr. Cesar, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

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Joe Janesku Monticello, IN

Responsive and good coverage. Monthly cost is mainly worth it.

1 year ago Edited September 5, 2023

Reply from American Home Shield

Dear Joe, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Melanie

I was able to call them on a Sunday but the service that I needed was not available on the weekend.

1 year ago

Reply from American Home Shield

Dear Melanie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Jeff Hesperia, CA

Your company double charging me for what was one service call is gouging and wrong. After being told the second charge would be discounted to $100, I was charged $125.

1 year ago

Reply from American Home Shield

Dear Jeff, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 16th, 2023

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Christy Curry Richmond, KY

I like American Home Shield. They have been helpful and fulfilled most claims in a timely manner.

1 year ago

Reply from American Home Shield

Dear Christy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Rose Evans Canton, TX

Super fast service, truly only cost me my deductible, absolutely recommend!

1 year ago

Reply from American Home Shield

Dear Rose, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Brenda Massillon, OH

I love that they use established places in the skills I need for my problems.

1 year ago

Reply from American Home Shield

Brenda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Eduardo Barstow, CA

The rep was very professional and act quickly to resolve the problem

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Eduardo, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 16th, 2023

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Virginia CA

One of my repairs was never completed nor was I contacted as to why. But my $75 fee was accepted with no refund

1 year ago

Reply from American Home Shield

Dear Virginia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Penny Pasadena, MD

Needed two companies to resolve. First on premier not so good. Second company very good

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Penny, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

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Aneka Washington, DC

Best Technicians ever used. Right on time and gets work done with no issues.

1 year ago

Reply from American Home Shield

Dear Aneka, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Dawn Thomas Columbus, OH

The service call was easy and they came out to fix issue right away

1 year ago

Reply from American Home Shield

Dawn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

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Raul Daniel El Centro, CA

Amazing customer service and peace of mind if anything goes wrong at home.

1 year ago

Reply from American Home Shield

Raul, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Bryan Scott Huntersville, NC

Always very responsive, pre-vetted contractors have been good to work with

1 year ago

Reply from American Home Shield

Dear Bryan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Veronica Rivera Orlando, FL

Very satisfied good service and I am happy with American home shield

1 year ago

Reply from American Home Shield

Dear Veronica, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 15th, 2023

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Allan Johnson Minneapolis, MN

The plumber was prompt and efficient. Was in and out in less than 30 minutes

1 year ago

Reply from American Home Shield

Allan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Reitta Fields

Professional timing and taking care of the problem. I was very satisfied

1 year ago

Reply from American Home Shield

Reitta, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 10th, 2023

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Mlange Richmond, VA

Ease of filing a claim/ requesting service. Timeliness of the repairs.

1 year ago

Reply from American Home Shield

Mlange, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 10th, 2023

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Gail Piggee Los Angeles, CA

Not happy with the service and the price is getting ridiculously high in addition to me having to pay $100 every time someone comes out it's too much

1 year ago

Reply from American Home Shield

Hi Gail, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 10th, 2023

American Home Shield Reviews