American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Teresa Durham, NC

Value customer service. Sometimes waiting for a part or tech can be frustrating

1 year ago

Reply from American Home Shield

Dear Teresa, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

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Shirley Blunk Warner Robins, GA

Quick response to my problem. The problem was resolved very quickly.

1 year ago

Reply from American Home Shield

Dear Shirley, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 19th, 2023

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Lou Canton, GA

Great experiences with this company. Quick responses to claimed filed.

1 year ago

Reply from American Home Shield

Dear Lou, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

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Armando Menifee, CA

Fast service and job well done to find the issue and to fixed the dryer.

1 year ago

Reply from American Home Shield

Dear Armando, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 20th, 2023

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Sharon Leander, TX

The service was good and repairman was professional and friendly.

1 year ago

Reply from American Home Shield

Sharon, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 19th, 2023

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Michael Pleasant Hill, CA

Customer service was responsive. The HVAC company did a fast fix for us.

1 year ago

Reply from American Home Shield

Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Danny Ochoa Corpus Christi, TX

Love everything about this company. From customer service to repair service

1 year ago

Reply from American Home Shield

Danny, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Victor DaCosta San Diego, CA

Very unreliable. Still waiting for part that was ordered over 2 months ago. I do not recommend. Poor communication fron AHS and the contractors they hire to fix the issues.

1 year ago

Reply from American Home Shield

Victor, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Zolene Tyler, TX

They were very professional and did exactly what they were supposed to do!

1 year ago

Reply from American Home Shield

Zolene, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Tiffany Stow, OH

Appreciate the great customer service! Quick response to my issues.

1 year ago

Reply from American Home Shield

Dear Tiffany, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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martha thrash Garland, TX

American Home Shield has been prompt in taking care of my problem.

1 year ago

Reply from American Home Shield

Dear Martha, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Donald O'Fallon, IL

Paul from Demond Elec. was very good and polite excellent job.

1 year ago

Reply from American Home Shield

Dear Donald, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 14th, 2023

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makeiba love LA

I was pleased with the job well done my roof is fixed. I highly recommend AHS

1 year ago

Reply from American Home Shield

Dear Makeiba, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Lisa Moxley johnson Las Vegas, NV

Professional and took care of all of my needs fast and efficiently.

1 year ago

Reply from American Home Shield

Lisa, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

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Lerma Padua

Quick response excellent service. Highly recommend to potential client.

1 year ago

Reply from American Home Shield

Lerma, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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Veronica Stockton, CA

Easy to work with and quick resolution of my plumbing problem

1 year ago

Reply from American Home Shield

Veronica, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.

Jun. 5th, 2023

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Ed Caldwell, ID

Quality company, pleasure to work with. If I had any concerns they handled them.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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LAURIE Colorado Springs, CO

Good customer service. Only had 1 rude person when calling in

1 year ago

Reply from American Home Shield

Hi Laurie,
Thank you for sharing your American Home Shield experience with us! We hope you continue to enjoy the coverage we provide!

May. 15th, 2023

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Verified Customer

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Larry Larkin Plainfield, IL

Everything, the service, the length of time to have the problem fixed

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 10th, 2023

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Verified Customer

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Charles Lisa Lawrence Junction City, KS

Customer service is great! The contracted companies have been great as well!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 10th, 2023

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Verified Customer

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Natile Richardson Fairfax, VA

Fantastic work and efficiency also provided much needed information

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2023

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Verified Customer

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tyler thomas

The service has been great. It’s nice to request your service online without the call center.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

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Verified Customer

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Vaibhav Rana Katy, TX

easy to open ticket, contractor are professional and arrive on time

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

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Verified Customer

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Aleha Ingle San Antonio, TX

Way too expensive for what they have to offer. Customer support is TERRIBLE. Too many stipulations. Wouldn’t recommend.

1 year ago

Reply from American Home Shield

Aleha, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 10th, 2023

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Verified Customer

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Alan Daws Tacoma, WA

Quick professional and timely response. Contractors chosen were very good.

1 year ago

Reply from American Home Shield

Hi Alan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2023

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Verified Customer

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Vanessa Harrington

very professional and quick, the company as a whole does great work!!

1 year ago

Reply from American Home Shield

Hi Vanessa, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 4th, 2023

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Verified Customer

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Arlene Wood Mobile, AL

All service requested was handled promptly and satisfactorily.

1 year ago

Reply from American Home Shield

Hi Arlene,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 4th, 2023

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Verified Customer

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JEFFREY Dallas, TX

Did the request online and got a rapid response and repair completed

1 year ago

Reply from American Home Shield

Hi Jeffrey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 4th, 2023

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Verified Customer

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KEN Denton, TX

prompt responses - good service provider companies - excellent website function

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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MARIE

Definitely love it and I recommend your company to all my colleagues at work

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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Verified Customer

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Stacey Vines Washington, DC

I love that mostly everything is covered and service is quick

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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Ethan Suzi Shattuck Bellwood, IL

Quick response and excellent referrals for professional repair services

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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Verified Customer

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JOSEPH Shirley, NY

Prompt, professional service. The appliance problem was quickly resolved.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Verified Customer

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Aidas Na Dover, FL

The technician arrived on time, was professional, fixed the issue.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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Verified Customer

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IESHA Mobile, AL

Great service and professional. They are prompt about taking calls and request.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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MARIE Cedar Park, TX

great customer service. they keep their word. the people they sent out fixed my problems.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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Casandra Hannah

They were very through and friendly. I have recommended them to family.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 2nd, 2023

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Verified Customer

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DEBBIE Fredonia, WI

It would be nice if you had a preventative maintenance program. Overall check on furnace/air conditioner once a year.

1 year ago

Reply from American Home Shield

Hi Debbie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Verified Customer

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FREDDIE Pevely, MO

I have had them for 30 years and I have received good service

1 year ago

Reply from American Home Shield

Hi Freddie, Your patronage of 30 years is more than appreciated. Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

May. 2nd, 2023

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Verified Customer

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CAROL Springfield, VA

AHS is prompt in contacting a contractor who will resolve the problem.

1 year ago

Reply from American Home Shield

Hi Carol, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 27th, 2023

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Verified Customer

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Cat Shaner Van Buren, AR

Mousalla she went above and beyond to take care of my issue.

1 year ago

Reply from American Home Shield

Hi Cat, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 27th, 2023

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Verified Customer

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Linda Myrick Gloucester, VA

Friendly and prompt service. All problems have been solved in a professional manner.

1 year ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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Veronica Figueroa Denver, CO

The few for a claim could be a little love but the services overall are good and nice to have.

1 year ago

Reply from American Home Shield

Hi Veronica, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 26th, 2023

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Verified Customer

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EDGARDO Alexandria, VA

Great customer service. Very responsive and quick to resolve any claim issues.

1 year ago

Reply from American Home Shield

Hi Edgardo,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Verified Customer

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TANYA Prince Frederick, MD

They were prompted and the company chosen was very professional

1 year ago

Reply from American Home Shield

Hi Tanya, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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ROSIBEL Tracy, CA

Very friendly and thorough looking forward to returning and fixing my leak

1 year ago

Reply from American Home Shield

Hi Rosibel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 26th, 2023

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Verified Customer

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TODD Borger, TX

Never any problems with them. Always there to get issues resolved quickly.

1 year ago

Reply from American Home Shield

Hi Todd,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Verified Customer

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RALPH

Quick service. Repair tech was very knowledgeable and prepared.

1 year ago

Reply from American Home Shield

Hi Ralph,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Verified Customer

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CARL

They responded quickly, my new stove top came in a timely fashion

1 year ago

Reply from American Home Shield

Hi Carl, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 26th, 2023

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Verified Customer

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Kourosh Khabazian Frisco, TX

Service , excellent customer service and will recommend the company to others

1 year ago

Reply from American Home Shield

Hi Kourosh, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 26th, 2023

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