American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Barb Paul Troy, MO

It takes long time to talk to a life representative

3 years ago

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Randy Jacobs Denver, CO

claim was handled promptly service provider was on time

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 13th, 2022

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Robert Freedman Charlotte, NC

Considering I'm still waiting on my ac to get fixed for over a month and it still is not fixed

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 12th, 2022

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Christine Stoutermire Montevallo, AL

Contract states item covered technician says no

3 years ago

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Martha ortega Stockton, CA

Communication issues, hold time too long, overcharged and not reimbursed.

3 years ago

Reply from American Home Shield

Hi Martha, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Dennis Unruh

Too slow to get a contractor to fix the issues

3 years ago

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Pete Morrison Westwood, CA

Bad experience with service on one of our claims

3 years ago

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Min Yin Austin, TX

The quality of the contractors various a lot!

3 years ago

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Abraham Gallien Houston, TX

Didn't completely repair my air conditioning issue

3 years ago

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Richard Remaley Spanish Fort, AL

I have 2 issues and neither have been resolved

3 years ago

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Sondra Engel White Oak, TX

i made a request for service Seept 2021 and none of my appliances have been fixed yet.

3 years ago

Reply from American Home Shield

Hi Sondra, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Robert Vandermark Willcox, AZ

Give you the less possible to replace your items

3 years ago

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Elizabeth Cox Weatherford, TX

I had problems after the repair and it's still not fixed.

3 years ago

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Bryan La Quinta, CA

Very difficult to speak to someone with any authority.

3 years ago

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Stan Girt Vancouver, WA

Some people are hard to understand but she was not.

3 years ago

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Gail Hescock La Grande, OR

They only paid for a minimal amount of the freon.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 23rd, 2022

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Francisco Calexico, CA

It often takes a while to get a repair done

3 years ago

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Sharon Simmons Summerville, SC

It can take more than a week to get a repair looked at

3 years ago

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LokeshBabu TH Smyrna, GA

not worth what I pay for it. Service is terrible and wait time for repairs is bad.

3 years ago

Reply from American Home Shield

Hi Lokesh, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Shirley Sims Mary Esther, FL

1 month with no air conditioning. Still no part. They continually punt the ball to the right.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 29th, 2022

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Verified Customer

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WAYNE T TOMA Kaneohe, HI

I reported a claim on my a/c and it has been 2 months and they continue to give me the run around.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 29th, 2022

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Verified Customer

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Angela Houston Las Vegas, NV

Four weeks without a refrigerator and the incessant calls to renew this service!

3 years ago

Reply from American Home Shield

Hi Angela, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Rose Mary Rubalcaba

Still waiting for them to find someone to come look at my leaking roof.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Verified Customer

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James R. Ramsbottom

It's been days and my issue is still not completely resolved

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Verified Customer

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Bernard Darryle Smith

Very poor contractors and takes five to seven days to get appointments

3 years ago

Reply from American Home Shield

Hi Bernard, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Dan Boussom

Problem was not fixed and I got no feedback from AHS

3 years ago

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Jamie

No live voice so sent wrong repair service

3 years ago

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Roosevelt Tolbert

Took over 6 weeks to get everything settled

3 years ago

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Reggie Madlock

I hate my service plan. My air conditioning is leaking water and they won't fix it.

3 years ago

Reply from American Home Shield

Hi Reggie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Kristen Marks

They are unprofessional. The company's that they have contracts with are 1 or 2 employees.

3 years ago

Reply from American Home Shield

Hi Kristen, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Verified Customer

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Remi

2 weeks after a service call to replace refrigerant in 1 unit neither unit is cooling

3 years ago

Reply from American Home Shield

Hi Remi, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Verified Customer

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Marc J Schumacher

My issue isn't fixed. The guy says what he did would fix it but it's still leaking

3 years ago

Reply from American Home Shield

Hi Marc, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Jim Colyer Surprise, AZ

Professionals, friendly, good services honestly people. I recommend this company

3 years ago

Reply from American Home Shield

Hi Jim, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 18th, 2022

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Verified Customer

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Vanilla. Austin Ypsilanti, MI

Been without ac for over 3 weeks, still not fixed

3 years ago

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Pat Johnson Las Vegas, NV

The raised my rate by 20 percent. Price gouging

3 years ago

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John Arthur McLaughlin El Paso, TX

took too long to get satisfaction. way too many visits.

3 years ago

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Cindy Wichita, KS

The vendors they use are challenging

3 years ago

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Jean Giese Champlin, MN

Was told they were replacing item and then said it was a mistake.

3 years ago

Reply from American Home Shield

Hi Jean, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Verified Customer

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TiffanEy Clinton, MD

Denied a repair that should've been fixed; repair covered under the warranty.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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Thomas Coll Orlando, FL

Dryer repair company could not repair after 3 trips

3 years ago

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Derek Allen, TX

Poor communication and delays in completing the repairs.

3 years ago

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James Newnan, GA

We were told we had coverage on sprinkler which is not true

3 years ago

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Archie Arrington Pleasant Grove, AL

Problem was fixed, but now having trouble again.

3 years ago

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Yvonne Hasan Aurora, IL

I think they should offer preventative cleanings and checks

3 years ago

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Chaudhary Irving, TX

Most vendors are not qualified to do the job

3 years ago

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Ford E Mason Norfolk, VA

I have a problem understanding representives.

3 years ago

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Debra Bartlett, IL

No one will get back to me on my repair.

3 years ago

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Kamili Willis Atlanta, GA

Slow response time it takes multiple visits for contractors to complete jobs

3 years ago

Reply from American Home Shield

Hi Kamili, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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Paula Brown San Dimas, CA

After being with them for more than 30 years they took the technicians word against mine

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 8th, 2022

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Kurtis Clark Round Rock, TX

They have terrible customer service and find ways not to pay for necessary repairs.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 8th, 2022

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