American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Hung Le Missouri City, TX

High monthly service price , not good customer service

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 6th, 2021

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Christine The Colony, TX

Poor follow-up with vendors on if work is completed

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 7th, 2021

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Linda Bettendorf, IA

Terrible customer service, placed on hold for long periods, problems not addressed

3 years ago

Reply from American Home Shield

Hi Linda,
I hate to hear about the terrible service that you have received. I would be glad to speak with you to get the issues resolved.

Mar. 19th, 2021

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Johanne Beebe Phoenix, AZ

Poor response time. Poor coverage. Charge even if contractors are not covered under policy.

3 years ago

Reply from American Home Shield

Hi Johanne,
Thank you for bringing your unsatisfactory experience to our attention. I owuld be glad to speak with you.

Mar. 19th, 2021

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Serhat Cem Gur Boca Raton, FL

No customer service email number....terrible wait times....will have to cancel contract

3 years ago

Reply from American Home Shield

Hi Serhat,
Thank you for bringing this delay to our attention. I would be glad to speak with you to get the issues resolved.

Mar. 19th, 2021

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Bruce Curl Warrenton, MO

It has taken over a month and I still have not received the refrgistrater

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.

Mar. 23rd, 2021

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Alexander Sacramento, CA

They have poor third party contractors. They should try others that are more reliable.

3 years ago

Reply from American Home Shield

Hi Alexander,
As we do use third part contractors, it is our goal to make sure everyone provides you with a good experience. I would be glad to speak with you about your experience.

Mar. 19th, 2021

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Anonymous Silver Spring, MD

it has been a horrible,disapointing experience dealing with them. I had to canceled the service

3 years ago

Reply from American Home Shield

Thanks for providing your feedback. I hate that that we were not able to meet your expectations while the contract was active. We hope this does not discourage you from considering us for your future home warranty needs.

Mar. 24th, 2021

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William W. Durr Raymond, MS

little control of their contracted companies

3 years ago

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Poni VanHandel Lebanon, OR

Terrible coverage! Needed a new faucet for my garden tub and wanted me to pay an additional $485!

3 years ago

Reply from American Home Shield

Hi Poni,
I hate to hear about the additional non covered cost paid. I would be glad to speak with you to get the issues resolved.

Mar. 25th, 2021

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Ella Dallas, TX

They fix things that need to be replaced

3 years ago

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Irving Bryant Maricopa, AZ

I have an item open from 12/04/20 that is still not resolved. That makes you poor.

3 years ago

Reply from American Home Shield

Hi Irving,
I hate to hear about the unresolved repairs since December. I would be glad to speak with you to get the issues resolved.

Mar. 24th, 2021

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Gloria Fitzpatrick, AL

not honest, charge you for everything and you are making a money payments that they never missed

3 years ago

Reply from American Home Shield

Hi Gloria,
I hate to hear about your customer service experience. I would be glad to speak with you to get the issues resolved.

Mar. 24th, 2021

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Linda Kinney Houston, TX

I had a work order to replace my washer or give me funds to replace. AHS totally ignored.

3 years ago

Reply from American Home Shield

Hi Linda,
I hate to hear about the unresolved issue with the washer machine. I would be glad to speak with you to get the issues resolved.

Mar. 24th, 2021

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Anonymous Newport News, VA

they only take your money awful customer service i have to pay now to fix my furnace

3 years ago

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Cynthia Sallows Gainesville, GA

The problem with heat pump was not remedied

3 years ago

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Matt Haegele Tallahassee, FL

Poor customer service representatives. Broken english and have no clue what an appliance is.

3 years ago

Reply from American Home Shield

Hi Matt,
I will be contacting you soon to speak with you and assist with the oven repairs.

Feb. 27th, 2021

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Alex Los Angeles, CA

Worst customer service. Numerous telephone messages without returned calls. Long hold times.

3 years ago

Reply from American Home Shield

Hi Alex,
I hate to hear about your most recent AHS customer service experience. I would be glad to speak with you to get the issues resolved.

Feb. 27th, 2021

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Dolores Bediones Honolulu, HI

very prompt response; call center polite and helpful

3 years ago

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Raquel Denning Evansville, IN

I‚Äôm still waiting on a part it‚Äôs almost been a month

3 years ago

Reply from American Home Shield

Hi Raquel,
I would be glad to speak with you regarding the delay with the washer machine.

Mar. 8th, 2021

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Harry F Bodnar Jr Pawleys Island, SC

they would not cover my cooktop damaged by exhaust fan falling and breaking it

3 years ago

Reply from American Home Shield

Hi Harry,
I hate to hear about the repairs that were not completed due to a denial. I would be glad to speak with you to discuss the issues.

Mar. 8th, 2021

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Lynn Columbus, OH

They NEVER UNDERSTAND nothing in say and keep double charging me

3 years ago

Reply from American Home Shield

Hi Lynn,
I hate to hear about the double service charges that you have experienced.

Feb. 27th, 2021

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Anonymous Enola, PA

Very inconsistent info. Using very unreliable unprofessional vendors.

3 years ago

Reply from American Home Shield

I hate to hear about your last service call that was incomplete. I would be glad to speak with you about your customer service experience and the repairs.

Feb. 10th, 2021

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Jason Tighe San Antonio, TX

Lack of communication, do not seem to care, unprofessional, terrible customer service

3 years ago

Reply from American Home Shield

Hi Jason,
I hate to hear about the lack of communication that was experienced to speak with a customer service representative.

Feb. 10th, 2021

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Raul Moreno Fort Worth, TX

I did not like there customer service and took 3 months to fix a leak.

3 years ago

Reply from American Home Shield

HI Raul,
I hate to hear about the three month delay in service that was experienced to have the leak repaired.

Feb. 10th, 2021

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Robert Hill Sun City West, AZ

we do not use American Home Shield. We use One Guard and are very happy with them

3 years ago

Reply from American Home Shield

Hi Robert,
Your feedback is more than appreciated and I hope you continue to enjoy One Guard!

Feb. 10th, 2021

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Anonymous Woodmere, NY

They give you a VERY HARD time when it comes to replace any major appliances. They're 4 on repairs.

3 years ago

Reply from American Home Shield

I hate to hear about your last service call that was incomplete. I would be glad to speak with you about your customer service experience and the repairs.

Feb. 10th, 2021

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J Rio Rancho, NM

I have had to hound them to get repairs done

3 years ago

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Shawnese M Davis Cordova, TN

My water heater has not been working for 2.5 months and I have been getting the run around.

3 years ago

Reply from American Home Shield

Hi Shawnese,
We would like to thank you for bringing this to our attention. I would be glad to speak with you to discuss your experience to have the the water heater repaired.

Feb. 10th, 2021

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Ken Shafer Southlake, TX

Can't fix anything difficult. Difficult to schedule. Unreliable

3 years ago

Reply from American Home Shield

Hi Ken,
Thank you for bringing your customer service experience to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 10th, 2021

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Melissa Soquel, CA

The contractors can be sub par, not in area , takes too long

3 years ago

Reply from American Home Shield

Hi Melissa,
We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

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Dee Virginia Beach, VA

Can not reach anyone by phone in a timely manner

3 years ago

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Yung cheng Yu Harbor City, CA

Poor customer service, poor service providers, customer service does not follow up request

3 years ago

Reply from American Home Shield

Hi Yung,
Thank you for sharing your feedback about your most recent service experience to have the issues resolved.

Jan. 28th, 2021

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Lenora Valdez Mulberry, AR

Not really worth the money. Also, I don't feel valued, and my regional manager sucks.

3 years ago

Reply from American Home Shield

Hi Lenora,
I would be glad to speak with you to discuss the issues that have occurred with the dishwasher.

Jan. 29th, 2021

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Lisa Littleton, CO

It wasn't worth the money. I paid more with it than without it. Hi

3 years ago

Reply from American Home Shield

Hi Lisa,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Lashundra Strother Arlington, TX

I still have a claim for my shower that has not been resolved from September.

3 years ago

Reply from American Home Shield

Hi Lashundra,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Donna Tucson, AZ

terrible service, very slow to resolve issues, they never resolved ours, fixed it ourselves

3 years ago

Reply from American Home Shield

Hi Donna,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jan. 20th, 2021

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Shabali Elk Grove, CA

I had a horrible experience with receiving service for my hot water heater issue

3 years ago

Reply from American Home Shield

Hi Shabali,
We hate to hear about your most recent AHS experience to have the hot water heater repaired. I would be glad to speak with you and get the issues resolved.

Jan. 21st, 2021

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Radoslavrobev Lutherville-Timonium, MD

Value for replacement... not even close for replacement........... I wouldn't recommend

3 years ago

Reply from American Home Shield

Hi Radoslavrobev,
I hate to hear about your most recent experience to have the item repaired and not replaced. I will be contacting you soon.

Jan. 20th, 2021

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David Bourg Round Rock, TX

Too many hidden exclusions and contractors who are not reliable

3 years ago

Reply from American Home Shield

Hi David,
Thank you for your feedback regarding the contract. I would be glad to speak with you about your AHS experience.

Jan. 21st, 2021

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Michelle Ames, IA

For the price, it takes a long time to get service.

3 years ago

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Mike Rincon, GA

AHS has poor follow with customers. Also, they charge customers before the work is completed.

3 years ago

Reply from American Home Shield

Hi Mike,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

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Jansy Cisneros San Jose, CA

Not happy I have to wait 2 weeks for a part

3 years ago

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Aaron

Never approve repairs requested always find a excuse to deny claim

3 years ago

Reply from American Home Shield

Hi Aaron,
Thank you for sharing your experience and bringing this to our attention. I would be glad to speak with you to discuss the issues.

Feb. 23rd, 2022

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John

It took a;most one month to get my furnace fixed

3 years ago

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Matt Simms

Impossible to talk to someone who can actually understand a situation and provide a solution

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Paul Weller

I'm 5 weeks into getting my furnace repaired and still no resolution

3 years ago

Reply from American Home Shield

Hi Paul,
I would be glad to speak with you and get the furnace issues resolved.

Mar. 8th, 2021

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Nate

Didn't refund my $100 for canceled service

3 years ago

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jackie banks

they goes up to much on the price every years .

3 years ago

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Makeda Damn Jones

They took 2 service fees out my account, been waiting on refund since 11/30/20 it 12/17/20

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 28th, 2022

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